West Seneca, NY Rate location (35 Reviews) Call Now 716-773-3717

Roto-Rooter West Seneca, NY: Customer Reviews & Testimonials

When you need experienced plumbers in West Seneca, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter West Seneca, NY

Our hot water heater broke on 5/26/15 and flooded our basement so I called them at 1:30 and had a technician here by 3:30. Our technician, Mike (#3471), was extremely professional and knowledgeable. We were very impressed with the service. We had a new tank installed within a couple hours. Every time we have plumbing problems we call these guys and have never been disappointed. Rates are more than reasonable as well.
Fonda S.
Roto-Rooter Plumbers of West Seneca, 5/25/15, Memorial Day. Quick response, quick arrival of a plumber at 1:30AM on a holiday. Exceptional service, and a warranty? This couldn't get any better. I would recommend these guys in a heartbeat.
Scott W.
I use Roto-Rooter because the contractors are so knowledgeable and experienced !! Their service is fast and they always leave my cellar clean after their work is complete. Thank you Bob W.1746 for a job well done. Your recommendations are taken seriously because when you explain possible causes and solutions I actually understood what you were saying !!! Your service is commendable and thank you for the laughs Date of service 5/4/2015
Shirl R.
Great experience with Roto-Rooter this weekend. We had a backed up drain in our only bathtub this past Saturday and they were out to our house within 2 hours. They did a great job. The two guys that came were very personable, professional and amazing. Thank you to Mike Marks for the great job you did at our home. My husband and I were very happy and if the need arises again would definitely call back and use their services. We probably won't need to because they were very thorough. Thank you again.
Susan J.
My husband and I just had the most terrible day. Our vacuum broke, our kitchen was breaking, and at the end of the day we noticed a gigantic leak in our basement! I was panicking because it was 6:30 on a Sunday night and who was going to come out and how expensive would it be? Within 30 mins we had someone here and he was great. He had to go out to buy a part to fix it but it was all done within an hour and a half! Thank god for no more leaks! I was really surprised with the guy I talked to on the phone said they didn't charge extra for sundays and treated it as a monday. Thank god! we really needed that right now and I would recommend these people to anyone! Especially Mike Marks who was our Service technician. He was great!
Erienne A.
I had excellent service by Chad from the West Seneca, New York location. He arrived in about ten minutes and reassured me of no worries and had my plumbing system cleared in a few minutes. He was polite, professional, and understanding. My new plumber is Chad from West Seneca. Thank you so very much, Roto-Rooter; I no longer worry about future plumbing problems!
My sewer was backing up into my stationary tub . I could not use any of my water or it would have over flown. I called roto rotter on 135 South Ave , in West Seneca NY and the friendly customer service rep had a technician out to my home quickly. He was very professional and knew just what to do to solve my problem. within no time everything was working fine and i was very happy i had called them. I would call again if i had any other sewer issues.
Jennifer S.
I called Roto-Rooter because of a clog in my storm drain from the roof downspout to the street storm sewer. I was pleasantly surprised to find that the issue could be resolved for less than I had... 
Elizabeth S.
Tree roots tend to clog our sewer drain. When I called this morning, the answering operator was very polite. I received excellent service in a couple of hours. It would have been sooner, but my son had a morning soccer game. The technician was very professional. He was also patient and courteous to my son by answering his many, many questions about the snake machine to the lock on his van. Thank you,it is good to know that someone will be available anytime with a sewer emergency! I also appreciate the fact that he was prepared to clean up after himself, thanks again!
We had a backed up main drain that we were unable to snake ourselves - even after renting a unit from Home Depot. We called Roto-Rooter and they had appointments available within hours. They were in and out, problem solved in a very timely matter. I even forgot to give them a coupon and they happily reimbursed me. Hard to find good customer service now a days so this was very refreshing. Happy to be able to use the word REFRESHING when talking about a plumbing service :) .
Clog in the main waste line which caused a slight back up. Lance (technician) explained the problem, likely causes, and potential solutions to prevent from recurring. The service was on time and the price is what I expected for an evening service call.  Lance was very courteous and informative even though he had to trek out Hamburg on a Wednesday evening!
Pete C.
My 100+ year old house was vacant for at least two years before I moved in and I have had multiple problems with old clogs and cast iron pipe drains being rusted shut. I've called Roto Rooter several times and the staff at both their office and that is sent to my house has always been extremely professional, friendly and fast. They explain in detail what they are doing and once they've assessed the situation in person always ensure you understand the fees associated with certain projects BEFORE they undertake them. They have easily been the most consistently jovial and reliable tradesmen I've dealt with over virtually any other (electricians and roofers who haven't showed up for appointments or returned phone calls, furnace maintenance persons who were on personal phone calls the whole time they were at my house, a phone company guy who asked me out on a date, or a variety of other unprofessional behavior).
Diana R.
Prompt excellent service. Very friendly and n Knowledgeable.
Jean M. | Niagara Falls
The technician Nick was polite and professional. He arrived ahead of schedule. We had a major sewage issue in the house and needed immediate help. Roto rooter took us seriously and our problem was taken care of in a matter of hours. Thankyou roto rooter!
Donna m. | buffalo
Monday AM: Went into the basement to grab a towel for my wife & stepped into a 2" puddle of water near my drain. Looked over to the basement toilet to notice that it was overflowing with water. I spent the next hour sucking up the water with a shop vac & sanitizing the floor. After numerous failed attempts to snake the toilet and drain, I scheduled an appointment w/ Roto-Rooter. Tuesday 7:30PM: Mike Marks showed up and had the pipe cleared within an hour. We're extremely satisfied with the service that he provided for us and we will 100% call him with any future plumbing/drain needs.
Josh W. | Amherst
Service person was very professional and completed job in a timely manner. Ensured entire system was working properly before billing. Bill was very reasonable considering day and time of service.
Al B. | Amherst
Our issue was repaired in an efficient and timely basis. Thanks
Richard P. | Buffalo
Your technician Jim M (3258) was prompt and curtiousy to my wife. We especially appreciated how fast they arrived to help our situation. Overall a very good experience!
Warren l. | Buffalo
After I called for service, Roto-Rooter's Tech was at my home within an hour and he got right to the problem, fixed it, and cleaned-up after himself and was out within an hour. The Tech was well-manered. I had a $50.00 coupon I found in a valu-pkg that came in the mail and the Tech honored that, that was very helpful!
Debbie P. | North Tonawanda
Recently we had a bathtub and sink drain problem. Since our house is over 80 years old, we needed and "Old House Expert." Roto-rooter had helped us two years ago, so we tried to contact Ray, the old house expert at Roto-Rooter. He was able to fix the drains without opening up the floor drain or redoing any old piping. Courteous, professional, and creative! What a Blessing!
Judith M. | Buffalo
The technician arrived earlier than expected and completed the job efficiently and with no mess. Truly appreciated the prompt service.
John A. | Lockport
Our service technician did a great job!
Patrick H. | Buffalo
Plumber explained all charges up-front. No surprises. Made sure I was satisfied before he left.
Kenneth K. | Elma
Chad showed up right on time. He was very polite and got right to work to see what the problem was. He found the issue and fixed it in a timely manner. We are so happy with the service we received!
Penny K. | Holley
Very pleased with the service I received. Techs were at my house within 30 minutes of the time I called and discussed my options fully before work was started.
Audrey T. | North Tonawanda
Mike Marks kept us informed of his progress throughout the service call. He was courteous. He cleaned the area before leaving.
Christine B. | north tonawanda
Your service man ${esc.hash}3127 was just excellent! He kept me informed of every thing he was going to do. The work was perfect,fast & clean. Even got my military discount. If I have any more problems roto rooter will be my first call. Thank you for E X C E L L E N T service and work.
I was very happy with the service and how helpful your technicians were regarding my insurance claim and how to do things in the proper order. They took photos of the work and kept me informed during each part of the repair process. And, at the end of the day, they left my home clean. I would recommend them anytime.
Rose v. | williamsville
I could not ask for any better follow up and excellent performed work than what was done at my home today for 6 hours by Jeff, Brian, Dave and Jon.
Daniel M. | Hamburg
Dan was excellent. Thank you for great service!
Kristen B. | Tonawanda
mike,${esc.hash}3471 was very efficient and knowledgeable. him and his partner did a great job. thank you
Darren e. | buffalo
Mike Marks ${esc.hash}3471 & RJ ${esc.hash}3354 gave us excellent service. They were on time, problem was fixed and they were very pleasant. Any future service calls we may need - we will definitely ask for Mark & RJ.
Wendy T. | Cheektowaga
well done work explane what caused problem
Liz k. | cheektowaga
From the time your service representative, Ray F., arrived at my house he evoked a respectful and pleasant manner. He was efficient and yet personable while completing the task at hand. He listened well to the symptoms, investigated, explained the procedure he was to perform and patiently answered any/all questions in a timely and knowing manner. He showed me what he perceived as my problem before taking any measures. After completion, he showed me the comparison/difference of the plumbing's renewed efficiency. Although we chatted during this cleaning, he continued to complete his work without delay. He appears to be a very nice person and a great representative for your company. He is the type of employee I would like to have working for me.
Candace M. | Williamsville
I'm disabled and when my sewer backed up in my basement I didn't know what to do I called and the gentleman talked to me like he cared about my problem The tech called and said he would be to me in half an hour and he was. He fixed the problem and I feel so good now knowing my sewer line is clear and in good shape. I will recommend Roto Rooter to everyone I come in contact with. Thank you so much to Roto Rooter
Robert M. | Niagara Falls
Duane Stehlar

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