Trenton, NJ Rate location (33 Reviews) Call Now 609-777-9193

Roto-Rooter Trenton, NJ: Customer Reviews & Testimonials

When you need experienced plumbers in Trenton, NJ, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Trenton, NJ

You can't beat 24/7 service. My electric water heater broke and the rep came out at 2am to take a look. It was fully replaced by early morning the next day. Plumber's Joe (#1950) and Juan (#383) were both very respectful, considerate of my place, and had great communication throughout the whole quoting and installation process. I would definitely recommend RotoRooter to anyone who wants a reliable and timely repair/replacement.
Logan S.
Had a great experience with the Roto Rooter Technician, Victor (#1301, Somerset Branch), on Saturday, May 9th. Victor was the consummate professional. Each and every time, he entered the house, he would cover his boots. He was meticulous with both his work and clean up. He took the time to explain everything that he was doing to resolve our issue. He was working under the kitchen sink, and after completion of the job, even took the time to using cleaning supplies to ensure the cabinet was spotless. Victor had a pleasant attitude, too. When you are dealing with customers having a plumbing issue and hosting a party the next day, it can be a stressful environment, but Victor alleviated our concerns. I was very impressed. He would be my go to guy the next time I need to call a plumber. Thanks, Roto-Rooter!
James S.
Manny and Victor were prompt and very efficient I had to have my main sewer line snaked and cleaned they came in gave a quote and once I agreed started right away. They were very nice and made sure to keep from tracking anything threw my house. They didn't leave without making sure I was satisfied and knew what maintenance needed to be done. The quality of work and their friendly demeanor would make it easy to refer them to anyone and I will be sure to call them again if I needed service again. Thanks again guys you saved the day!!!!
Katie B.
We recently had a blockage in one of our guest toilet. We took an apt with Roto-Rooter. The technician promptly arrived the next morning inspected the sewer lines with a camera. He found a blockage in the sewer pipe going through our front yard just next the other vent out pipe at the other end closer to the street. He sat with us and explained clearly how they would remedy the problem by excavating a section of the sewer pipe in the front yard , pull out the old vent pipe, replace the broken sewer section with a PVC like pipe and also put in a new vent-out pipe. The pricing came to a couple of grand but it was worth the money. The tech created a job order and decided to start the work right first thing Monday morning. The great thing about Roto-Rooter was that they also have a great relationship with the township given their reputation and are able to get the permits submitted and approved promptly. On Monday morning the excavator and plumbing technicians Nick ( Tech 1619 ) and Fred ( Tech 423 ) arrived promptly in the morning. They got the digger and other equipment properly positioned to bigin the job. They were really and Batman and Robin duo. Fred was middle aged and very experienced with the digger and had been in the profession for 30 years. Nick was very young and had been with Roto-Rooter for the last 3 years. They waited for PSEG and Water company to come and mark the lines before they could begin their job just to make sure they don't accidently cut through any gas, electric or water lines. They then used the excavator to dig to the damaged pipes. Nick would carefully inspect the excavated area for any signs of pipes or sewer lines so as to halt the digger operated by Fred so as not to damage them. After 30-45 mins of careful digging upto 6 ft. they finally found the damaged sewer line. But it seemed to go further down. So they had to continue digging to find the 5" sewer line going out to the mains on the street. They did not expect the lines to be so deep. But they patiently kept on digging and finally found the sewer line 12 feet under leading to the mains. The sewer pipe was badly damaged at the joints where the tree roots had gotten in and blocked it entirely. Nick climbed into the hole after securing the walls with scaffolding and worked on cutting off the damaged section of the pipe and replacing it with PVC plastic piping. Nick's work was so neat it seemed better than that of a professional plumber. They also carefully laid out marble chips and gravel below the pipes to prevent any bending of the pipes after the dig was covered over. They also put in the new vent out pipe. They then took pictures for the inspection and carefully secured the opening with large ply's and a tarmac. They had to come back to close the opening after the town inspector had passed the job as good to go. The next morning the town inspector promptly arrived to inspect and passed the job . Fred and Nick came in Tue morning and neatly closed the opening. They just left a small area 8ft by 4 ft patch without grass and all the soil removed was neatly packed in. They told us to wait 8-10 weeks for the soil to settle in naturally. The next evening Bob the supervisor stopped by our house to inspect things and checked with us if we had any issues and were satisfied with the service. He also gave us tips on how to maintain the house drainage and sewer lines going forward so we would not have any issues in the coming years. We are glad that we called Roto Rooter. Their people are very professional and they do a perfect job. Their service is very prompt and you will not have to wait over day together to get your sewer or drain problems solved. We highly recommend them over other sewer service providers anywhere else.
Kiron R.
“Your two service men Rod and Harris just left my home after providing outstanding service. I'm not used to having two people come to do a sewer line clean out and I think Harris may have been in training because Rod was giving him some pointers as they worked. However I have had this problem in the past and have used a few other companies and Harris seemed pretty efficient and knowledgeable for a new man. Both he and Rod were personable polite and took great pains to make sure the job was done right. Before leaving not only did they clean up thoroughly after themselves Rod cleaned up after me, washing my bucket after he washed his own. They briefed me on all the services available when they arrived and didn't try to pressure sell me anything I didn't need. Rotorooter is the only company I have used more than once because of the outstanding service they provided the last time I used them. I usually need to do this every couple of years but this is the first time I have needed the service since the last time Rotorooter was here SEVEN YEARS AGO! Once again my gratitude to Rod and Harris for a job very well done!! ”
David K.
We made an online appointment Thursday night for the next day. John Winfield arrived at 8:30, assessed the situation and had everything solved within an hour. He was very courteous, showed great interest in our animals, did a great job and left the sink and floor very clean.
Benjamin H. | Trenton
I call them once a year or so to unclog my kitchen sink and they get the job done!!
Sherwin L. | Trenton
Very professional and courteous. Explained the issue and resolved the problem. Checked to make sure issue was resolved completely before leaving.
Len P. | Trenton
harun the technician who came to do the repair was courteous and very helpful. he repaired the problem and was very kind to me by fixing the problem. I am a recent widow and trying to take care of a big home for now, it is always nice when a technician is polite to you and fixes the repair.
Janet D. | Trenton
Victor (1301) was very knowledgeable, gave me signs to look for in the event of future issues. Showed up on time and Had everything done in no time. Thanks a lot Victor!
Keith P. | Trenton
They Are very good and professional, Rapid response, and great customer service and after service follow up.
Mark G.
Laundry sink would not drain. Not knowing who to call settled on Roto Rooter as it is a national chain. John came and diagnosed the problem in minutes and cleared the drain in under 15 minutes. Was given a price up front and a 6 month guarantee. Hope I don't need this service again but was happy with our Roto Rooter choice.
Cynthia B.
Our kitchen drain was clogged, and we needed a plumber fast...we called Roto Rooter, Jersey City, NJ, and they sent John #41-2429 out immediately, he arrived a short time later and had our drain clear in under an hour. John was very friendly and professional. We will use John and Roto Rooter again without hesitation!
Thomas M.
I called Roto-rooter for sink clog that i thought would be simple, ended up being a six hour job. The tech came in and was incredibly professional and personable. He ended up using almost every auger he had and stayed for 6 hours to get the job done. he went above and beyond what i could have expected. He cleaned up, tested the whole system and made some very good suggestions for my future use. He even had a conversation with my young son about school and wrestling. i would have had him stay for dinner if he had accepted. What a nice man. I would call them again without batting an eyelash. Excellent work ethic and caliber of work.
Yaz T.
The plumber services I received from Roto-Rooter of Jersey City, NJ was nothing less than amazing. I needed a service done at 9pm and a plumber was very quick to come to my house and fix the problem and guarantee his work. He was also very delightful to have around. I would recommend their services to anyone. A++++
Jennifer V.
Very nice man did the work
Donna S. | Trenton
Roto Rooter has always met my expectations. I have called on two separate occasions for plumbing emergencies. Each time they came out within three hours of my call. What a relief to have an emergency fixed the same day. From the phone call to the service person entering my house, the people you come in contact with are nothing less than professional, courteous, understanding, and empathetic.
Brook F. | Trenton
Joe was very professional and did a very thorough job. He went above and beyond to make sure the job was done correctly. On top of it all as a small business owner myself I was initially hesitant to call a national company. But in the end turns out Joe was a neighbor of mine. Great experience. Thank you.
Joseph E. | Trenton
Kevin known what he doing very good job
Ralph B. | Trenton
Kevin was extremely courteous, helpful, and efficient.
Joe P. | Trenton
on time, solved the problem.
Michelle P. | Lawrenceville
Service was prompt & efficient.
Robert S. | Trenton
The service was promp, got right to the problem, had us fixed in mo time, offered help on water damage. Great job
Jim K. | Lawrenceville
We had a serious clogging issue in our kitchen and laundry sinks. We called Roto Rooter an dthe tech came the same day. I called at 6pm and he was at our house at 9:50pm.The first tech who came out was very patient and explained that he did not have the right equipment and made us an appointment with another tech early next morning. The second on ecame and fixed everything and even gave us suggestions on how to make the drains clog free. They were very professional and clean. We would definitely call them again .
Latha K. | Lawrenceville
Service was on time and affordable.
Susan S. | Trenton
Technician was very polite and helpful. Explained everything before and gave very helpful advice. Would use again.
Roy T. | West Trenton
I appreciate the plumber arriving early and getting the work done swiftly! It made my day so much easier to navigate. He explained the process, the fee, and setup the cleanup that was scheduled for the next morning.
Colette G. | Trenton
Work was done in a timely manner staff was very friendly would recommend to family n friends
Joann T. | Trenton
Excellent job your workers are the best😃😃
Joann T. | Trenton
Great service also very professional excellent crew very neat
Joann T. | Trenton
The last thing I expected was to find my sewage system backing up into my home in the middle of a dinner party…but it happened. I called Roto-Rooter and cant say enough about the young lady who took my call.SHe was supportive and gave me a window in which they would have a service person to my home. And then I immediately got an email confirming everything.30 minutes before the technician arrived I got a call saying he was on the way. David was terrific. He was pleasant and informative and very professional. He went about his business and assessed the situation. It was the worst of all possibilities. The waste pipe broke off at the foundation on the outside.CLearly there was not an immediate fix….but he got the water out of the house before he left (wife extremely happy). We could not be more pleased!!!!
John D. | Trenton
Technician, Mike, was efficient, courteous, knowledgeable, and informative. Thank you.
Eileen C. | Kenilworth
Your two service men Rod and Harris just left my home after providing outstanding service. I'm not used to having two people come to do a sewer line clean out and I think Harris may have been in training because Rod was giving him some pointers as they worked. However I have had this problem in the past and have used a few other companies and Harris seemed pretty efficient and knowledgeable for a new man. Both he and Rod were personable polite and took great pains to make sure the job was done right. Before leaving not only did they clean up thoroughly after themselves Rod cleaned up after me, washing my bucket after he washed his own. They briefed me on all the services available when they arrived and didn't try to pressure sell me anything I didn't need. Rotorooter is the only company I have used more than once because of the outstanding service they provided the last time I used them. I usually need to do this every couple of years but this is the first time I have needed the service since the last time Rotorooter was here SEVEN YEARS AGO! Once again my gratitude to Rod and Harris for a job very well done!!
David K. | Parlin
John Lucchese
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