Tacoma, WA Rate location (125 Reviews) Call Now 253-476-2319

Roto-Rooter Tacoma, WA: Customer Reviews & Testimonials

When you need experienced plumbers in Tacoma, WA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Tacoma, WA

Outstanding service and the best customer service I have had from any business in a very long time. Greg Price #4682 presented himself as a true professional, his customer service skills went beyond all expectations.
Alvyn A. | Tacoma
Phillip our tech was amazing, had everything back to working order in less than an hour. Phillip was very professional, informative and friendly. I will recommend Rotto- Rooter to my family and friends.
Joe C. | Tacoma
Yesterday we had a major problem with our 50 year old plumbing. I just want to commend technician Phil Nichols and Roto-Rooter for the tremendous effort to solve the problems. Phil was here all day and into the evening to make sure we were taken care of. Phil was professional and obviously very well qualified. Very much appreciated. Thank you.
Donald M. | Tacoma
I was able to book a same day appointment online. Randall came to the home, was very professional, and fixed the leak within an hour! Heading into a weekend, I was stressed that I wouldn't be able to get service... but Roto Rooter saved the day!
karen w. | Tacoma
Our plumber was excellent, really quick and helpful. Explained everything in a way I could understand.
Sarah K. | Tacoma
Experience was nice. They took a while for them to show up but once they did Phil did a great job. Fast and efficient. Thanks
Ed S. | Tacoma
Cliff did a great job! He explained exactly what he was doing and what the outcome was, he also gave us options moving forward to fix our drain issue long-term. We hope to work with him again in the future.
Lori M. | Tacoma
Great service -their office kept me informed of my place in line and a 30 minute heads up before my plumber arrived so I was able to go work - Chad my plumber arrived exactly on time . He was curtious and professional - quickly identifying and fixing my plumbing problem Thank you!
L M. | Tacoma
Late arriving but outstanding service!
George D. | Tacoma
John came back again and found a different problem. He was fast and courteous.
Brenda J. | Tacoma
Miles was very friendly and extremely knowledgeable!
Marcella D. | Tacoma
Very friendly, was able to answer every single question I had. I called them and within 2 hours someone was at my house! Extremely satisfied with them!
Amy L. | Tacoma
Super knowledgable, super easy to talk with, done in an extremely timely manner. Overall exceeded my expectations.
Amy L. | Tacoma
My wife & I are real happy with the job they did on our sewer. We have had other companys out here and they just seem to put patches on it instead of fixing the problem. your people told us up front what was wrong. And they fixed it the way it should have been done in the first place instead of putting all these patches on and chargeing us lots of money and it would only last about a few months. Now we feel the problem is fixed. Of course the job has not been completed. That will be done 7-5-16
Larry A. | Tacoma
Hey sucks to have plumbing problems but at least you can call the rotor rooter people and they will come out promptly and fix it. I have an old house with old pipes but Aman was able to take care of my main sewer line. He was prompt and professional, also successful. I recommend them when everything is backing up its time to make that call to rotor rooter. 15 years in this house with no problems until today. After Aman drove away I am hoping for another 15 years
Dave R. | Tacoma
I was tasked with cleaning out and having repairs done on our office that we'd recently vacated. One of the toilets was backed up and no one could tell me if there was an attempt to fix it or not. It was pretty gnarly! I just needed to get this done quickly so that my company could be finished with the lease. I went online, Googled plumbing services, and Roto-Rooter was the first to pop up in my search. I went the their website, placed a request for service on a Friday, got confirmation that same day that they could send a technician out on Monday. Monday came around and the company called me 30-minutes before the technician, Cliff, arrived, which was right at the beginning of my 4-hour window I requested. I was surprised at how prompt they were, instead of making me wait 4 hours! Cliff came, took one look, and was pretty sure he could fix it fast and easy. And he was right! It was quick, fast and easy! He was in and out in less than 20 minutes! I would definitely recommend Roto-Rooter again for their services! Both phone staff and Cliff were very friendly, prompt, and a great pleasure to work with! I will be keeping them in mind for all future services! Thank you for saving our toilet!
Lee P. | Tacoma
the technician knew how to handle the problem plugged drain.
rex s. | Tacoma
Greg Price - Tech #4682 Prompt, courteous, professional, thorough. Got the job done, or actually diagnosed with recommendation on how to proceed. He even liked my dog. Would not hesitate to call and have him handle any plumbing problem encountered in the future. Nice job - good work.
David L B. | Tacoma
Great & Friendly Service!
Scott R. | Tacoma
We called on a holiday and got a new sump pump installed within a few hours. What a relief! Now, that's service!
Kate M. | Tacoma
i want to thank phill nichols from roto rooter he was very courteous respected my home and did the job he was sent to do in a timely matter!!! ty for saving me from a water explosion from my water tank you are a life saver!!!! will do business again with roto rooter!!!
heather l. | Tacoma
Friendly, personable, knowledgeable folks. Excellent service.
Judy M. | Tacoma
very informative and checked thoroughly on what the problem was and what is needed to prevent further issues.
janice m. | Tacoma
I appreciate that there was no charge for the initial call. The plumber that helped us was polite, knowledgeable and honest. Thanks, Brandon! The dispatch people were also courteous and got us scheduled quickly. I would definitely use Roto Rooter again and recommend them to friends and family.
Kareen H. | Tacoma
We had a clog in our toilet and the technician came out and snaked it and found an item that apparently fell down in it. Clog is gone and we can now flush our toilet again! Our technician was extremely friendly and knowledgeable about what he was doing. We would definitely use Roto-Rooter again!
Paul S. | Tacoma
We had a clog in our toilet and the technician came out and snaked it and found an item that apparently fell down in it. Clog is gone and we can now flush our toilet again! Our technician was extremely friendly and knowledgeable about what he was doing. We would definitely use Roto-Rooter again!
Paul S. | Tacoma
Tues eve a young man came to evaluate my issue. It was decided he would arrange for another tech to come this morning. Steve Kelly came worked on drain, didn't think it worked. Mike Oliver and Paul Collins came,determined drain was clear. All in all great service.
Joyce M. | Tacoma
Even though it was late, the technician came and did a wonderful job. Part of what he had to do required getting into a difficult place, but he had no problems and fixed the problem very quickly and the problem that I had was solved. Excellent work.
Don m. | Tacoma
Tim and Shane showed up during the time window promised. They were quick, efficient and friendly. Greatly appreciated!
Jacqueline P. | Tacoma
Our service technician diagnosed the problem with the kitchen sink hot water dispensing and recommended we replace the existing faucet. Installed properly and now working fine.
Ron A. | Tacoma
Technician was a lovely young man who was knowledgeable and professional.
Elizabeth G. | Tacoma
Came out put all the stuff down over our floors didn't take very long to clean up the plumbing and he was gone in no time at all there was a fantastic service if we ever have to do it again hope not but we will definitely use Roto Rooter.
Ray B. | Tacoma
The technician was very professional and respectful of our home.... He explained what his was doing and answered all our questions and concerns.... if we have any future plumbling problems we will ask for him only!!!!
Joyce H. | Tacoma
Scott looked the problem over and told me what was wrong. It was exactly as he said. Very pleased with him.
Ronald S. | Tacoma
Scott was friendly and impressed me with what was wrong. I doubted him when he told me what was wrong, but it was exactly what he said.
Ronald S. | Tacoma
We were very pleased with Scott. He came out and was very professional. He got our pipes unclogged. We will stay with Roto-Rooter from now on. Very, very pleased!!
Mary P. | Tacoma
John Miller came to my house after a pipe busted open and flooded the place. He went above and beyond to help me. Even helped me out with some insurance stuff. And didn't talk down to me for being a woman. This pipe bursting has showed me sexism is still very alive and I really appreciate that he treated me like an equal.
Michelle W. | Tacoma
The tech was great and found the problem quickly😊
Larry F. | Tacoma
They were on time, diagnosed the situation and fixed the problem.
Rick C. | Tacoma
The Roto-Rooter worker, Ruben, came on time. He was very professional and worked very hard to solve and correct our drain blockage. We are more inclined now to call Roto-Rooter again if we have a plumbing problem.
Peter V. | Tacoma
he was very polite!
Heather m. | bellevue
Jeremy Healy was EARLY (awesome!) for the call and he fixed everything in less time than he quoted. He saved us from having to buy a whole new water heater-- whew! He was gracious and professional, a real pleasure to work with!
Andrea A. | Bainbridge Island
Don’t know how to review on those sites. However, let me share that Scott was outstanding!!! Helped and educated us. We will definitely call you next time we have a problem and recommend you. Thank you for the easy way to schedule appointment, your promptness and very courteous service. Thank you Scott! Carmen Aguiar
Carmen a. | bellevue
My technician was Barak Rabal. He was very professional, friendly & knowledgeable. He was careful yet thorough and expedient at what he was doing. I recommend him to anyone! Cheers, Bert
Bert B. | Bellevue
Very speedy and very helpful!
Shelby M. | Bellevue
The technician was great and explained all items very thoroughly.
Norm V. | Orting
About the first question: We were so grateful on Sunday evening that the plumber arrived quickly. When there were complications overnight, however, I called at 7 am and had some problems. No one came between 8 and 10 am as scheduled, or by 11 am. When I rescheduled for 2-5, someone wrote it down for the next day, which was a potential disaster given the water coming into my home office. But then the staff person I talked to around 6:15 understood the situation and a plumber came out within an hour. So all was great except the problems Monday during the day. Very happy with the outcome.
Nancy B. | Bellevue
Brandon solved the problem very well.
Thomas H. | Bellevue
Wonderful service. Professional, complete, fair, work. Problem diagnosed and fixed promptly.
D. r. | Tacoma
We LOVED the experience today, however, we believe we were taken by the last guy from two wks ago. He "fixed a jam." Said he was saving me money. We paid ${esc.dollar}280 for reset and fix of jam. According to the guy today, the disposal is junk and should have been replaced. As a woman, I feel stupid with how the first man treated me. I will only call again, IF, we get the guy from today.
Dee R. | Bellevue
The technician that worked with us was very professional, friendly, and knowledgeable. I will definitely call Roto-Rooter for all my plumbing issues in the future!
Monique M. | Bremerton
Thanks for the prompt professional service !
James S. | Kent
Technician was the best - efficient and professional. Price seemed quite high for less than two hours of work - not the technicians fault!
Beverly S. | Auburn
Brandin was quick and to the point. He was able to fix the issue same day which was wonderful.
Emilia A. | Renton
I want to commend Aman Armin for providing exceptional service. He so skilled and quick. I have had to have two service calls within the last two weeks for different things
Jim M. | Seattle
Your Plumber, Tim, arrived quickly and replaced leakey valves. He tested floor for moisture from flooding and recommended restoration crew, Restoration crew were prompt and did an exceptional job of carefully removing the laminate boards that they may be reused. (They can no ionger be matched.) Mike and Miguel were super courteous as was Tim. I am very pleased with your people's performance and would not hesitate to recommend your company.
Carol L. | Kent
Top notch quick response professional service. I'd utilize your service again. Thank you.
Kari H. | Olalla
Scott was here at the time promised and had the problem unclogged in about 10 minutes. Very professional and knowledgeable...thank you!
Lorene C. | Federal Way
We were in deep s___t when we called for help. Roto-Rooter arrived in short order and took care of us. All better now! It would be very helpful if we could always get a typed version of your technicians activity report.
eric s. | Seattle
Always professional and prompt. Great service. The only plumbing company I call.
Carol A. | Bonney Lake
Friendly and got the work done
Pam B. | Olympia
I appreciated receiving extra consideration for being a repeat customer. Brett assisted us in determining the best approach on our plumbing issues. He was very polite, worked quickly and finished both projects within the time expected.
Sandra R. | Lakewood
Excellent overall service. Friendly customer service also. Great Job.
Robert C. | Renton
Phil was honest and personable. Will certainly call Roto-Rooter for further plumbing questions/work. Thank you.
Jane W. | Tacoma
The repair person was very quick, polite and it only took mere minutes to finish the job! Pricey, of course, but worth it. Please give him my thanks for excellent service!
Margaret M. | Lacey
This email is way late. I have been meaning to write. I forgot the mans name who came to fix our very clogged drains. He was very professional and polite. Anytime we need help again, or friends, we won't hesitate to recommend you. I feel bad that I cant remember his name so I can give him the credit for such great service. Maurya K. Ide
Maurya I. | Tacoma
Scott Thomas handled my service call for the kitchen plumbing issue. Scott arrived promptly, very curtious, and efficient. His mannerism was professional from beginning to end. What made Scott stand out from the other plumbers in the past was that Scott took the time to explaining the problem and suggested measures to prevent future plumbing issues in detail. Initially, I was very surprised with the cost of service call and how it has risen from prior visits, but the level of service Scott provided was worth it. I'll continue to utilize Roto-Rooter for future plumbing issues; Scott Thomas will be requested every time.
Sukhui J. | Renton
I was very impressed with Scott, he explained everything and his work is exceptional. I just had the carpet replaced in the upstairs and it looks just like it did before he started the work. He has excellent work ethic. I would use your company again if I could get Scott do to the work. You have a keeper in Scott. I had just moved to Lacey from Des Moines, Iowa and was worried about having the toilets replaced, but now I have an excellent plumber to depend on. Thanks for such a great experience.
Ramona K. | Olympia
Very quick turnaround. I wasn't expecting someone to be out until Monday but he was here within a couple hours of making the call. He was very honest with diagnostic and upfront with price. Ryan was very friendly and professional. We will ONLY call Roto-Rooter for our plumbing issues!
Cindy M. | Auburn
Prompt, professional, job well done. What more can I say.....
Brad B. | Renton
Very professional and thorough.
Lloyd A. | Shelton
Loved the tech, very helpful and enjoyable to talk with about services. Great report and very professional. Thanks.
susanne j. | tacoma
Gerald was great! He quickly figured out the problem and solved it fast.
Michael M. . | Buckley
Our technician was courteous and knowledgeable. He arrived when we were told he would and performed service that solved our problem. I will be using Rot Rooter again when we have plumbing issues.
David E. . | Bellevue
Phil Nichols is an outstanding representative for Roto-Rooter. He arrived promptly, diagnosed and repaired the problem efficiently, and communicated effectively. His conduct was very professional.
Brian F. . | Kent
Chad was great! Thanks again.
Earl A. . | Spanaway
Technician 699 Ruben. Was wonderful. He explain things to me and was very courteous and professional. Thank you!
Susan B. . | Bellevue
The service rep was very personable and professional. Explained everything very well and did a good job. Exactly why we called your company.
Martin V. . | Bremerton
The technician was 6hours late, it would have been nice to have sent another technition
Jerry H. . | Puyallup
The technician was 6hours late, it would have been nice to have sent another technition
Jerry H. . | Puyallup
Florin was friendly and knew what he was doing.
Gregg F. . | Bothell
I dont think you have enough room for me to tell you about my technician that came. His name is Jerrimy Healy. He new right away what was wrong he talked me through eveything he was doing and what was on a recall 15yrs ago and that should have been replaced this part was wrong he is someone I want in my house doing the work, he is a keeper he knows his job well.
Virginia L. . | Poulsbo
Thank you to Jerrimy Healy and Roto-Rooter for their prompt and expert assistance in fixing our problem. A job well done.
Paul Y. . | Bremerton
Technician was very friendly and completed work in a timely manner. Will call back for repeat business.
David M. . | Port Orchard
Aaron and Rick were informative and straight forward in their assessments. Aarons expertise was essential to solving the problem I was experiencing with access to my drain field. They saved the day. Thank you!
Joan C. . | Union
Steve was very quick and tidy with his work. A very jovial and engaging personality..Tok care of the problem in a timely and effective manner.
Douglas B. . | Enumclaw
Brett was kind and informative and efficient. Very pleased with the company!
Darline T. . | Redmond
Much better response time than I was promised, and the technician was fast, friendly, and knew what he was doing. Thank you!
Michael F. . | Olympia
Chad was great to work with. He agreed with our assessment of the problem, unfortunately he wasnt able to get the handle off either. So we have to replace the entire shower fixture set potentially. He didnt try to oversell anything and gave us advise on how to get replacement parts. He was very nice and fun considering it was New Years eve! Thanks Chad for your great attitude.
Susan C. . | Kent
here in Tacoma, my plumping problem was bad an phil from roto rooter was here on the spot and friendly, did a wonderful job,.we felt very much at ease when we meet him. thank you very much.
tom d. . | Tacoma
I had an excellent experience with Roto-Rooter plumber. He help me understand all my options and provided me the ability to make the decision that I am comfortable with and informed me the process of decision making that makes the best coarse of action for present and future issues
Gayle E. . | Tacoma
John arrived just 45 mins after I called for service. He diagnosed the problem and unclogged my drain within 15 minutes after an A+ tech failed over a 2 day period. Excellent knowledge and service from John.
Tom B. . | Olympia
I am inpressed . John arrived with in half hour. Took care of the problem, Was very nice , Explained what I could do to prevent the proble. Was neat and clean about his Job. Linda
Linda H. . | Lacey
Polite, helpful, efficient. Problems solved.
Pat H. . | Normandy Park
The technician was very helpful. He even gave us some suggestions to prevent future problems. If we have any problems, we will definitely call again. Thanks.
John A. . | Woodinville
Not only did we have the specific service completed but we learned something more about our recently purchased home. Thank you to the technician.
Kelly V. . | Sammamish
the service man ( I believe his name is Jeremy) was excellent .... efficient, very helpful, and polite.
mary d. . | poulsbo
Rick was great and obviously knew what he was doing. Gave me some good follow up advice on another problem he spotted that could cause trouble in future. (Not plumbing related)...great job and the bill was for his exact estimate even tho he ran into some unique problems (the house is a converted stable from 1890!) Very pleased with the work . We have rentals so we no doubt will be calling again !
Bill J. . | Tacoma
Overall, from my first call to Roto-Rooter to my hand shake of thanks to the Plumber (Troy Scott #801) the whole service went fantastic. As we all realize, customer service is the most important component and I feel your company was one of the best from start to finish. My special thanks to the Plumber Troy for his knowledge, confidence and happy personality he exuded to make my day a great one. Roto-Rooter would rate as one, if not the best business I have dealt with that keeps promises and will always have my recommendation to any that ask. Thank you and please give Troy Scott the Plumber a nod from supervisors that he was the link to corporate that will forever gave my loyalist because of his care.
Jerry A. . | University Place
Called at 1030 sunday morning and spoke with dispatch. They were able to send a technician out within the hour to assist wih unclogging my bathtub. Miles Winfield #0576 showed up about 1115. (Within the hour as promised) He introduced himself with a smile and a handshake. Upon enter my home he put on his protective booties. I showed him the bathroom, he asked a few questions and gave me an estimate. I agreed to have the work completed and he immediately got started. He completed the work in a timely fashion and showed me what he had done. He verified the drains were running freely and cleaned up the area he worked on. He explained the warrently on the work that was done along with the cahrges on the invoice. Miles is a polite young man with excellent customer skills. He is respectful to his customers and their property. He is knowledgable of plumbing problems and goes the extra mile to make sure the job is done well. Miles #0579 in a valuable memeber to the Roto Rooter team. Thank you Miles for a job well done!
Laurie M. . | lakewood
Gary Robinson
2501 East D Street, 209A
Tacoma, WA 98421

Back to Top
Business Account Login