Tacoma, WA Rate location (107 Reviews) Call Now 253-476-2319

Roto-Rooter Tacoma, WA: Customer Reviews & Testimonials

When you need experienced plumbers in Tacoma, WA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Tacoma, WA

Excellent professional service.
Steve S. | Tacoma
Casey Ewing came to my home in the rain and cold; It was a pleasure to meet such a person who new what he was doing. He was courteous and polite, very knowledgeable about my type of system and explained what he was doing at each step. Again I was delighted to meet him. I will contact Roto-Rooter when needed and ask for him if possible. Thank you very much. Buhl Holcomb.
Buhl H. | Tacoma
Though it was a holiday, came within 1/2 hour of phone call. Quickly found problem and stuck to the quote. Thanks, took stress out of holiday.
Michael R. | Tacoma
Good honest service Margaret
Margaret W. | Tacoma
Late afternoon the day before Thanksgiving my kitchen sink plugged up. I called and was given a 4 hour window for repairman to come. I got in 30 min.--(hello be there in 30 min) I was so happy to hear that------It was my birthday and I was able to keep my dinner date with my family. Thank you ROTO-ROOTER
Dorothy W. | Tacoma
I appreciate that there was no charge for the initial call. The plumber that helped us was polite, knowledgeable and honest. Thanks, Brandon! The dispatch people were also courteous and got us scheduled quickly. I would definitely use Roto Rooter again and recommend them to friends and family.
Kareen H. | Tacoma
We had a clog in our toilet and the technician came out and snaked it and found an item that apparently fell down in it. Clog is gone and we can now flush our toilet again! Our technician was extremely friendly and knowledgeable about what he was doing. We would definitely use Roto-Rooter again!
Paul S. | Tacoma
We had a clog in our toilet and the technician came out and snaked it and found an item that apparently fell down in it. Clog is gone and we can now flush our toilet again! Our technician was extremely friendly and knowledgeable about what he was doing. We would definitely use Roto-Rooter again!
Paul S. | Tacoma
Tues eve a young man came to evaluate my issue. It was decided he would arrange for another tech to come this morning. Steve Kelly came worked on drain, didn't think it worked. Mike Oliver and Paul Collins came,determined drain was clear. All in all great service.
Joyce M. | Tacoma
Even though it was late, the technician came and did a wonderful job. Part of what he had to do required getting into a difficult place, but he had no problems and fixed the problem very quickly and the problem that I had was solved. Excellent work.
Don m. | Tacoma
Tim and Shane showed up during the time window promised. They were quick, efficient and friendly. Greatly appreciated!
Jacqueline P. | Tacoma
Our service technician diagnosed the problem with the kitchen sink hot water dispensing and recommended we replace the existing faucet. Installed properly and now working fine.
Ron A. | Tacoma
Technician was a lovely young man who was knowledgeable and professional.
Elizabeth G. | Tacoma
Came out put all the stuff down over our floors didn't take very long to clean up the plumbing and he was gone in no time at all there was a fantastic service if we ever have to do it again hope not but we will definitely use Roto Rooter.
Ray B. | Tacoma
The technician was very professional and respectful of our home.... He explained what his was doing and answered all our questions and concerns.... if we have any future plumbling problems we will ask for him only!!!!
Joyce H. | Tacoma
Scott looked the problem over and told me what was wrong. It was exactly as he said. Very pleased with him.
Ronald S. | Tacoma
Scott was friendly and impressed me with what was wrong. I doubted him when he told me what was wrong, but it was exactly what he said.
Ronald S. | Tacoma
We were very pleased with Scott. He came out and was very professional. He got our pipes unclogged. We will stay with Roto-Rooter from now on. Very, very pleased!!
Mary P. | Tacoma
John Miller came to my house after a pipe busted open and flooded the place. He went above and beyond to help me. Even helped me out with some insurance stuff. And didn't talk down to me for being a woman. This pipe bursting has showed me sexism is still very alive and I really appreciate that he treated me like an equal.
Michelle W. | Tacoma
The tech was great and found the problem quickly😊
Larry F. | Tacoma
They were on time, diagnosed the situation and fixed the problem.
Rick C. | Tacoma
The Roto-Rooter worker, Ruben, came on time. He was very professional and worked very hard to solve and correct our drain blockage. We are more inclined now to call Roto-Rooter again if we have a plumbing problem.
Peter V. | Tacoma
he was very polite!
Heather m. | bellevue
Jeremy Healy was EARLY (awesome!) for the call and he fixed everything in less time than he quoted. He saved us from having to buy a whole new water heater-- whew! He was gracious and professional, a real pleasure to work with!
Andrea A. | Bainbridge Island
Don’t know how to review on those sites. However, let me share that Scott was outstanding!!! Helped and educated us. We will definitely call you next time we have a problem and recommend you. Thank you for the easy way to schedule appointment, your promptness and very courteous service. Thank you Scott! Carmen Aguiar
Carmen a. | bellevue
My technician was Barak Rabal. He was very professional, friendly & knowledgeable. He was careful yet thorough and expedient at what he was doing. I recommend him to anyone! Cheers, Bert
Bert B. | Bellevue
Very speedy and very helpful!
Shelby M. | Bellevue
The technician was great and explained all items very thoroughly.
Norm V. | Orting
About the first question: We were so grateful on Sunday evening that the plumber arrived quickly. When there were complications overnight, however, I called at 7 am and had some problems. No one came between 8 and 10 am as scheduled, or by 11 am. When I rescheduled for 2-5, someone wrote it down for the next day, which was a potential disaster given the water coming into my home office. But then the staff person I talked to around 6:15 understood the situation and a plumber came out within an hour. So all was great except the problems Monday during the day. Very happy with the outcome.
Nancy B. | Bellevue
Brandon solved the problem very well.
Thomas H. | Bellevue
Wonderful service. Professional, complete, fair, work. Problem diagnosed and fixed promptly.
D. r. | Tacoma
We LOVED the experience today, however, we believe we were taken by the last guy from two wks ago. He "fixed a jam." Said he was saving me money. We paid ${esc.dollar}280 for reset and fix of jam. According to the guy today, the disposal is junk and should have been replaced. As a woman, I feel stupid with how the first man treated me. I will only call again, IF, we get the guy from today.
Dee R. | Bellevue
The technician that worked with us was very professional, friendly, and knowledgeable. I will definitely call Roto-Rooter for all my plumbing issues in the future!
Monique M. | Bremerton
Thanks for the prompt professional service !
James S. | Kent
Technician was the best - efficient and professional. Price seemed quite high for less than two hours of work - not the technicians fault!
Beverly S. | Auburn
Brandin was quick and to the point. He was able to fix the issue same day which was wonderful.
Emilia A. | Renton
I want to commend Aman Armin for providing exceptional service. He so skilled and quick. I have had to have two service calls within the last two weeks for different things
Jim M. | Seattle
Your Plumber, Tim, arrived quickly and replaced leakey valves. He tested floor for moisture from flooding and recommended restoration crew, Restoration crew were prompt and did an exceptional job of carefully removing the laminate boards that they may be reused. (They can no ionger be matched.) Mike and Miguel were super courteous as was Tim. I am very pleased with your people's performance and would not hesitate to recommend your company.
Carol L. | Kent
Top notch quick response professional service. I'd utilize your service again. Thank you.
Kari H. | Olalla
Scott was here at the time promised and had the problem unclogged in about 10 minutes. Very professional and knowledgeable...thank you!
Lorene C. | Federal Way
We were in deep s___t when we called for help. Roto-Rooter arrived in short order and took care of us. All better now! It would be very helpful if we could always get a typed version of your technicians activity report.
eric s. | Seattle
Always professional and prompt. Great service. The only plumbing company I call.
Carol A. | Bonney Lake
Friendly and got the work done
Pam B. | Olympia
I appreciated receiving extra consideration for being a repeat customer. Brett assisted us in determining the best approach on our plumbing issues. He was very polite, worked quickly and finished both projects within the time expected.
Sandra R. | Lakewood
Excellent overall service. Friendly customer service also. Great Job.
Robert C. | Renton
Phil was honest and personable. Will certainly call Roto-Rooter for further plumbing questions/work. Thank you.
Jane W. | Tacoma
The repair person was very quick, polite and it only took mere minutes to finish the job! Pricey, of course, but worth it. Please give him my thanks for excellent service!
Margaret M. | Lacey
This email is way late. I have been meaning to write. I forgot the mans name who came to fix our very clogged drains. He was very professional and polite. Anytime we need help again, or friends, we won't hesitate to recommend you. I feel bad that I cant remember his name so I can give him the credit for such great service. Maurya K. Ide
Maurya I. | Tacoma
Scott Thomas handled my service call for the kitchen plumbing issue. Scott arrived promptly, very curtious, and efficient. His mannerism was professional from beginning to end. What made Scott stand out from the other plumbers in the past was that Scott took the time to explaining the problem and suggested measures to prevent future plumbing issues in detail. Initially, I was very surprised with the cost of service call and how it has risen from prior visits, but the level of service Scott provided was worth it. I'll continue to utilize Roto-Rooter for future plumbing issues; Scott Thomas will be requested every time.
Sukhui J. | Renton
I was very impressed with Scott, he explained everything and his work is exceptional. I just had the carpet replaced in the upstairs and it looks just like it did before he started the work. He has excellent work ethic. I would use your company again if I could get Scott do to the work. You have a keeper in Scott. I had just moved to Lacey from Des Moines, Iowa and was worried about having the toilets replaced, but now I have an excellent plumber to depend on. Thanks for such a great experience.
Ramona K. | Olympia
Very quick turnaround. I wasn't expecting someone to be out until Monday but he was here within a couple hours of making the call. He was very honest with diagnostic and upfront with price. Ryan was very friendly and professional. We will ONLY call Roto-Rooter for our plumbing issues!
Cindy M. | Auburn
Prompt, professional, job well done. What more can I say.....
Brad B. | Renton
Very professional and thorough.
Lloyd A. | Shelton
Loved the tech, very helpful and enjoyable to talk with about services. Great report and very professional. Thanks.
susanne j. | tacoma
Gerald was great! He quickly figured out the problem and solved it fast.
Michael M. . | Buckley
Our technician was courteous and knowledgeable. He arrived when we were told he would and performed service that solved our problem. I will be using Rot Rooter again when we have plumbing issues.
David E. . | Bellevue
Phil Nichols is an outstanding representative for Roto-Rooter. He arrived promptly, diagnosed and repaired the problem efficiently, and communicated effectively. His conduct was very professional.
Brian F. . | Kent
Chad was great! Thanks again.
Earl A. . | Spanaway
Technician 699 Ruben. Was wonderful. He explain things to me and was very courteous and professional. Thank you!
Susan B. . | Bellevue
The service rep was very personable and professional. Explained everything very well and did a good job. Exactly why we called your company.
Martin V. . | Bremerton
The technician was 6hours late, it would have been nice to have sent another technition
Jerry H. . | Puyallup
The technician was 6hours late, it would have been nice to have sent another technition
Jerry H. . | Puyallup
Florin was friendly and knew what he was doing.
Gregg F. . | Bothell
I dont think you have enough room for me to tell you about my technician that came. His name is Jerrimy Healy. He new right away what was wrong he talked me through eveything he was doing and what was on a recall 15yrs ago and that should have been replaced this part was wrong he is someone I want in my house doing the work, he is a keeper he knows his job well.
Virginia L. . | Poulsbo
Thank you to Jerrimy Healy and Roto-Rooter for their prompt and expert assistance in fixing our problem. A job well done.
Paul Y. . | Bremerton
Technician was very friendly and completed work in a timely manner. Will call back for repeat business.
David M. . | Port Orchard
Aaron and Rick were informative and straight forward in their assessments. Aarons expertise was essential to solving the problem I was experiencing with access to my drain field. They saved the day. Thank you!
Joan C. . | Union
Steve was very quick and tidy with his work. A very jovial and engaging personality..Tok care of the problem in a timely and effective manner.
Douglas B. . | Enumclaw
Brett was kind and informative and efficient. Very pleased with the company!
Darline T. . | Redmond
Much better response time than I was promised, and the technician was fast, friendly, and knew what he was doing. Thank you!
Michael F. . | Olympia
Chad was great to work with. He agreed with our assessment of the problem, unfortunately he wasnt able to get the handle off either. So we have to replace the entire shower fixture set potentially. He didnt try to oversell anything and gave us advise on how to get replacement parts. He was very nice and fun considering it was New Years eve! Thanks Chad for your great attitude.
Susan C. . | Kent
here in Tacoma, my plumping problem was bad an phil from roto rooter was here on the spot and friendly, did a wonderful job,.we felt very much at ease when we meet him. thank you very much.
tom d. . | Tacoma
I had an excellent experience with Roto-Rooter plumber. He help me understand all my options and provided me the ability to make the decision that I am comfortable with and informed me the process of decision making that makes the best coarse of action for present and future issues
Gayle E. . | Tacoma
John arrived just 45 mins after I called for service. He diagnosed the problem and unclogged my drain within 15 minutes after an A+ tech failed over a 2 day period. Excellent knowledge and service from John.
Tom B. . | Olympia
I am inpressed . John arrived with in half hour. Took care of the problem, Was very nice , Explained what I could do to prevent the proble. Was neat and clean about his Job. Linda
Linda H. . | Lacey
Polite, helpful, efficient. Problems solved.
Pat H. . | Normandy Park
The technician was very helpful. He even gave us some suggestions to prevent future problems. If we have any problems, we will definitely call again. Thanks.
John A. . | Woodinville
Not only did we have the specific service completed but we learned something more about our recently purchased home. Thank you to the technician.
Kelly V. . | Sammamish
the service man ( I believe his name is Jeremy) was excellent .... efficient, very helpful, and polite.
mary d. . | poulsbo
Rick was great and obviously knew what he was doing. Gave me some good follow up advice on another problem he spotted that could cause trouble in future. (Not plumbing related)...great job and the bill was for his exact estimate even tho he ran into some unique problems (the house is a converted stable from 1890!) Very pleased with the work . We have rentals so we no doubt will be calling again !
Bill J. . | Tacoma
Overall, from my first call to Roto-Rooter to my hand shake of thanks to the Plumber (Troy Scott #801) the whole service went fantastic. As we all realize, customer service is the most important component and I feel your company was one of the best from start to finish. My special thanks to the Plumber Troy for his knowledge, confidence and happy personality he exuded to make my day a great one. Roto-Rooter would rate as one, if not the best business I have dealt with that keeps promises and will always have my recommendation to any that ask. Thank you and please give Troy Scott the Plumber a nod from supervisors that he was the link to corporate that will forever gave my loyalist because of his care.
Jerry A. . | University Place
Called at 1030 sunday morning and spoke with dispatch. They were able to send a technician out within the hour to assist wih unclogging my bathtub. Miles Winfield #0576 showed up about 1115. (Within the hour as promised) He introduced himself with a smile and a handshake. Upon enter my home he put on his protective booties. I showed him the bathroom, he asked a few questions and gave me an estimate. I agreed to have the work completed and he immediately got started. He completed the work in a timely fashion and showed me what he had done. He verified the drains were running freely and cleaned up the area he worked on. He explained the warrently on the work that was done along with the cahrges on the invoice. Miles is a polite young man with excellent customer skills. He is respectful to his customers and their property. He is knowledgable of plumbing problems and goes the extra mile to make sure the job is done well. Miles #0579 in a valuable memeber to the Roto Rooter team. Thank you Miles for a job well done!
Laurie M. . | lakewood
Excellent service and technician
Robyn C. . | Olympia
I just filled out the sweepstakes entry for your Lynnwood office, I hope you were able to find it and use it. thanks, B
Barbara P. . | edmonds
Curt Christopherson was very friendly and professional. He did a great job.
Robert S. . | Hoodsport
I have never been more satisfied with the service I received from Devan. He was professional, curtious, and extremely helpful on what to watch for next time.
Patricia W. . | Tacoma
John was on time, very professional, courteous and considerate. He proceeded with the repairs ( all 4 of them) in a speedy and knowledgeable fashion and was careful to get them right. I would definitely call Roto Rooter again if needed
Lin B. . | Shelton
Brit and Wade were the two technicians who came to our place to do a cleanout. They were professional, had very humorous personalities, and very knowledgeable with their job. We were extremely satisfied with their service!
Dung T. . | Burien
This was very good service. Thank you
emilia j. . | mountlake terrace
Brian, the technician from Tacoma, was wonderful, very neat and tidy and was very knowledgeable about the prooblem and with my plugged up toilet. He offered suggestions on how to avoid this in the future and all in all was a pleasure to have him do the work which was excellent. I will certainly call Roto-Rooter and ask for Brian in the future.
Pam B. . | Bellevue
John was professional and friendly...got the job done quickly, cleaned up...gave good advise for pipes under house.
mary s. . | puyallup
Invoice #69 17741451 - technician Brandin was very knowledgeable and took the time to explain what he was doing. And cleaned up when he was done. GOOD JOB! THANKS
Yvonne H. . | Auburn
Brandin the technician arrived earlier than promised, is very knowledgeable explained as he worked what he was doing and how to prevent it from occurring again . invoice# 69 17741451
YVONNE H. . | AUBURN
GREAT JOB - BRANDIN THANKS FOR EXPLAINING WHAT YOU WERE DOING AND FOR FIXING THE PLUGGED KITCHEN SINK! INVOICE#69 1774-1451
Yvonne H. . | Auburn
The technician was prompt, polite, and explained the problems/solution. Even though there was more to the issue at my rental, he did his best to walk me through the process and was very informative. Because of him, I was able to call another company the same day and get the problem resolved in a timely manner. Thank you.
Jessica W. . | Spanaway
after many attempts to resolve our sewer issues Jesse determined we needed to call our local sewer and water dept. They were there within one hour. Jesse stayed there and explained to them where he thought the issue was and he was correct. He is very knowledgeable at is trade and very professional
mike k. . | federal way
Chad was knowledgeable, trustworthy, he got the large job done in the time he said, he was clean did not leave dirty foot print in the house and it was pouring rain outside! I would definitely use the discount towards another house of mine.
Susan H. . | Renton
Jerrimy Healy arrived in less than 1/2 hour. I was impressed with him from the beginning, especially when he put shoe covers on before coming into the house. He asked questions about what I had done prior to calling, he gave me a quote and went to work. I have an older home with older plumbing, so getting his equipment down our drainpipe was a challenge. In less than 1/2 hour, no more clog and I could rinse and spin my clothes in the washer. I bought Roto-Rooters Pipe Shield on his recommendation and will use it every month as directed. Thanks to Jerrimy and Roto-Rooter, no more clogs!
Dianne H. . | Poulsbo
If I had called Roto-Rooter sooner, I would have saved time and money and frustration. Within 1/2 hour Jerrimy Healy came. He put on shoe covers, evaluated the problem, got his equipment and started to work. I live in an older home, so the pipe in the wall has sharp turn. It was challenging for Jerrimy, but he got it done in about 1/2 hour, cleaned up, and recommended your Pipe Shield which I will use to prevent more clogs.
Dianne H. . | Poulsbo
Sirus was a very nice guy.
marlene d. . | sumner
Gary Robinson
Manager
253-476-2319
Address
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2501 East D Street, 209A
Tacoma, WA 98421

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