Staten Island, NY Rate location (109 Reviews) Call Now 718-485-1265

Roto-Rooter Staten Island, NY: Customer Reviews & Testimonials

When you need experienced plumbers in Staten Island, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Staten Island, NY

I installed a new deep sink which I ordered on line. The contractor was unable to hook it up due to a problem with the drainheight touching the dishwasher line. After calling 6 plumbers on Angie's list I called Roto-Router. The others were all busy due to the holiday and many emergencies they said. One told me oh I'm sorry we are not taking any new customers at this time,Whatever. Roto-Router came within one hour of my call. Seemed like a tough job at first due to size of new drain running into the dishwasher line. Mike called his supervisor who he referred to a McGiver for suggestions. Hecame up with his own solution which worked. Mike was friendly and professional. I would definitely use him again.
Lisa G.
Had a plumbing problem in midtown Manhattan which needed an immediate fix so called Roto Rooter and very glad that I did. The people on the phone were very clear and helpful and the technician Frank did a great job of advising what to do and getting it done fast with no fuss. Really could not have asked for anything more.
Ian W.
I called at 3 a.m. when I noticed dirty water back-flow coming out of our basement shower drain. A Roto-rooter employee was at our house by 10 a.m. and did a professional, thorough and prompt job clearing out our line. He was pleasant, knowledgeable and accommodating. Gave me some tips for the future. However, price was 25% more than the same job done by them 1 and 1/2 years ago)
Joanne S.
EDIT: Initially I was disappointed because the plumber would not allow me to use my online coupon. However, I spoke to the manager and he is not only reimbursing me for the cost of the coupon but... 
Nora I.
My sewer started backing up this morning. I set an appt online for the same afternoon and problem was taken care of. Quick, reliable and affordable.
Marguerite P.
The guys at Roto Rooter were terrific. Our 15 unit co-op building is self-managed and we went into a tailspin after a gas leak was discovered this month. The first plumber company that we called, the one with the biggest ad on google, blew us off, saying we wouldn't be able to get our gas repaired and turned back on for 6 months. I called Roto Rooter and they were out the next day and the leak was repaired within 2 days. They intervened with Con Edison from beginning to end, including calling Con Ed on our behalf after the repair was completed to urge prompt service to turn the gas back on. Their professional service, prompt attention and follow up with Con Edison was top notch. I will be calling Roto Rooter again for any future work.
Pat F.
Sean from Roto-Rooter just came to my house to clean the garden drains.  He was here within an hour of my call and out the door within the hour, too.  Great service!
Vicki W.
Hard to find an excellent plumber in Manhattan today.  As a dweller here for over forty years, it was my good fortune to have discovered 'Roto-Rooter' when I was about to throw in the towel.  Called the above to make an appointment:  clear, concise and courteous staff on the phone.A Sunday visit from a skilled professional for an estimate.  It was moderate, and Steve was able on site at once to fix the problem of the old bathroom tank in less than an hour.  Made my day.  Asked him for further advice on other drain issues as well, such as old taps and leaks.  He was patient, thoughtful and thorough.Planning to call 'Roto-Rooter' again shortly for further projects, and appreciate their fine business and integrity.   Will be highly recommending their service to other friends in the City.
Daisy M.
I called Roto Rooter after having contacted two other plumbers who never showed. The dispacher was immediately responsive, and found me an appointment right in the time frame I was looking for. The plumber showed up at 6:15, and I received a call from the dispatcher 30 mintues before he arrived. The plumber quickly assessed the problem, and successfully fixed my sink in an hour. I found Roto Rooter to be professional, courteous, and they did a great job. I couldn't say the service was cheap, bu then again, they showed up and got things done, which is more than I can say for the other two businesses I called.
Sarah I.
Excellent, professional and timely service by a plummer from Staten Island Roto-Rooter.
Vlad K.
I received service from RR on Nov.5, 2012. The serviceman was John #128-0260 from the Staten Island, NY office. Service was quick, efficient and very professional. John identified the problem, explained the procedures and cost, prior to beginning. I was very satisfied with the work and his personal and professional attitude. A job well done!
Charlie P.
The service man James (3095) is terrific! This is the second time he was at our house for 2 separate problems, and each time he was super at what he does. He is courteous, professional and thorough. He makes sure that the problem is solved before leaving, and explains everything along the way. He is cordial, polite and never leaves the job site in a mess. If you use Roto Rooter, you know that they stand behind their work. If you ask for James (3095), you'll be sure to have a pleasant experience and a professional outcome. He always goes above and beyond what is required to finish the job. Roto Rooter and James (3095), a formula for success.
Paul B.
I had a clog in my sewer line on 4/16. It was after normal business hours when I noticed the problem and called Roto-Rooter. I spoke to an agent on the phone who told me they can have a plumber out to my house within the hour. She also informed me that Roto-Rooter doesn't charge extra for calls after normal business hours and a plumber would tell me what was wrong and give me a price before I made any commitment for service. My plumber was Dmitry #128-1100 from the Staten Island NY location. He showed up as promised and was very professional. Roto-Rooter fixed my plumbing problem in a fast an efficient manner. I was very pleased with the service I was provided and would recommend them to anyone who might have a plumbing issue to deal with.
Mike T.
Efficient service. Problem corrected promptly.
John K. | Staten Island
The srevice tech.was great on time and got the plumbing flowing quick. Great service.
Stephen E. | Staten Island
Service person was knowledgeable and answered all my questions. He explained all available options pertaining to my situation. Attention was paid to specific job with feed back being related as job progressed. I was called and told when to expect service person would arrive. Excellent communication between home base, field personnel and customer. I appreciate having the six month guarantee. Thank you Roto-Rooter!
Maria V. | Staten Island
Tech was very knowlegable and fast. He knew exactly what to do and did it without making a mess or any hassle whatsoever. Had the right tools and was extremely helpful!! Highly reccommend this service!
Peter V. | Staten Island
Fast and courteous service. After years of using different service companies I now turned to Roto-Rooter.
ANTHONY V. | Staten Island
Very pleased with the service
Michael Nicholas C. | Staten Island
Although the technician came 3 hours later than the quoted window the flushing mechanism was efficiently corrected. In addition the technician noted an additional issue with the bathroom sink that the owner had forgotten and corrected it. Despite the wait the service was courteously and efficiently rendered.
James C. | Staten Island
Plumber, insurance liaison & other staff were efficient, courteous and worked hard until the problems were taken care of.
Claire S. | Staten Island
Had a clog in the kitchen sink. Roto Rooter was here within a half hour and they fixed it very quickly. He also noticed one of our pipes was leaking and he fixed that as well. The plumber the sent was very nice and very helpful!
Dana R. | Staten Island
Took care of the plumbing problem quickly and professionally.
Ian S. | Staten Island
Everything was painless and smooth problem corrected same day within hours of my initial call to one of the most pleasant while professional representatives I have ever had the pleasure of speaking to!
Betty K. | Staten Island
JEREMIAH A. | Staten Island
great Service, the repair man know his stuff and was very professional. was able to fix my problem and make it like new... would use again ..thanks
Luigi G. | Staten Island
Good guys. Came quick and worked hard to take care of the clogged main. Highly recommend.
Eric B. | Staten Island
Excellent service. My plumber Cory was knowledgeable and professional.
Robert B. | Staten Island
The plumber came within estimated time given. He explained what had to be done and completed the work quickly.
Joseph A. | Staten Island
Very pleased with courteous and gracious young man and then his quick but efficient clearing of our sewer line. He was very honest and helpful to my husband as well. We also appreciated your representative, Kim's, phoning us to keep us updated on his pending arrival. Our initial call call was handled very nicely by Jenn, who advised us of what to expect. Lastly, it's FIXED! Lol. So we are very pleased.
Millie S. | Staten Island
The plumber arrived within an hour and did an excellent job cleaning our clog in the washing machine drain pipe. He was courteous, efficient and checked that the clog was clear by having us do a wash which he watched to make sure the pipe was clear and the water was draining OK.
Lawrence B. | Staten Island
Andy the plumber was knowledgeable, charming and worked quickly. It was evident that his expertise encompassed more than the problem I had. Nevertheless, I'm grateful to have had access to such a professional. I give 5 stars to the customer service reps also. Paul and Yvette are great spokesmen for the company and appear to take pride in making sure that the customers are highly satisfied.
Kathleen H. | Staten Island
What I thought was a simple job of repairing a leak in a connecting hose turned out to be much more. It turned out that not only the hose but the faucet and the connecting drain pipes. The service man, Dimitry, explained everything as he discovered each problem and asked for my consent before continuing. He was fastidious in his approach to each task and kept me apprised to his progress. After finishing he went back to make sure everything was working properly and there were no leaks and he made sure everything was cleaned up. Over the years I have used RR on many occasions and have never been disappointed Dimitry continued that tradition.
Edward M. | Staten Island
Roto Rooter is always promt and very professional. Can always count on them to save the day.
Stephanie B. | Staten Island
John did an excellent job cleaning our clog. He was courteous, efficient and worked hard to make sure the job was done well.
joanna r. | Staten Island
Walter did a great job and took time to explain what he was doing to resolve the problem. He was courteous and patient.
Janice B. | Staten Island
Excellent service very very professional
Raza T. | Staten Island
They came at the appointed time. Gave an estimate and was very professional.
Patricia M. | Staten Island
I would highly recommend they care about people and take the time to explain and answer any questions or concerns you have very prompt in their response to my call for help other companies should take a lesson from them
Cynthia R. | Staten Island
Dimitriy was excellent! He was professional, friendly, and patient. Next time I call you I will request that he is the person that you send and will also recommend your company and Dimitriy to my neighbors. Paul was also excellent in keeping in touch with me via the phone to let me know that Dimitriy was on his way. Everyone on your team did an excellent job including the woman, whose name I don't know, who answered the phone on my initial call and scheduled the appointment. Thank you very much for solving my problem and for being available in the evenings.
Kim T. | Staten Island
The man that came to my house was absolutely wonderful and I would use him again
Pat B. | Staten Island
Plumber was prompt, efficient and friendly!
Rosa U. | Staten Island
I just purchased my home and we have used the shower for less than a week when i woke up to no water in the toilet and the shower had backed up. It was 7am in the morning and I called and was helped right away The repairman came during the set time and was great. He fixed everything. I was very pleased.
Tracy M. | Staten Island
Hello, I had a leaky toilet. I received prompt and professional service. Very reliable. Walter #4303 was great! He fixed my toilet in no time! I will definitely recommend Roto-Rooter to my family and friends. Thanks! Lucy Costa
Lucy C. | Staten Island
The response was quick, the service was great. The tech took the time to explain the problem and was very neat and respectful of my home.
carolyn s. | Staten Island
Service was done in a professional manner
maryann A. | Staten Island
Cory was very professional explained the job he was doing. Clean up the mess. Thank you
Debra G. | Staten Island
Your technician Walter is always excellent. He is on time, efficient and very clean. I am thankful for his service.
Mary P. | Staten Island
I had a great experience. They came within the hour and finished up in just about the same time. Thank you very much roto rooter.
LaShon D. | Staten Island
Thanks Ilya! Great attentive professional service!
Kevin B. | Staten Island
I was given an estimated time of when a technition would arrive. He arrived in the estimated time. Once he got there and gave his estimate he told me I could accept it and he would begin or I could decline and there would be no charge. I accepted and he started to work. After about 2 hours had was done. My problem was fixed and no extra fee was added for the additional time spent fixing an estimated one hour job.
Alan F. | Staten Island
Awesome service! Called and they came same day. The two guys: John 2Go and another (forgot his name) listened to my concerns and took time to go over everything. When they were done they showed me everything and reviewed the "hardware" with me. They made sure I understood everything. Perfect!
Lisa A. | Staten Island
very professional fied prblem
GERALD B. | Staten Island
Was very pleased with prior service received from your tech, John, and requested him again for a slow running bathroom sink. He was prompt, courteous, respectful of our home and, most important, fixed the problem.
Christine A. | Staten Island
Junior was very professional.. He is very knowledgable I would recommend him for any plumbing job in my house
Audrey A. | Staten Island
Cory(2088) the plumber that came to help us was very courteous, respectful and efficient . He explained to us everything that he was doing. He is proud of his company.
Nora V. | Staten Island
The plumbers were on time, courteous, clean & got the job done in a timely fashion. They explained the situation well.
Claire S. | Westerleigh
Wonderful technicians
Colleen G. | Westerleigh
The technician was very prompt and very professional.
Charles N. | Staten Island
Two professional well mannered young men
Colleen G. | Westerleigh
Excellent service!!! The two gentlemen were extremely courteous!! Very kind. Explained everything. Cleaned up after the job. They are a great asset to your organization. They fixed everything !!! Thanku very much. Sincerely, Ellen
Ellen M. | Staten Island
My Tech was Junior. While the job took several hours to complete, he was determined to make sure that 1) The job was done right 2) That I was happy He was very patient for a job that seemed to be an easy fix, turned out to be a headache. He had a choice-leave and say he could not fix the problem or stay with it and get done. Stay with it and get it done was his choice. He is great and I was lucky to have him. Thanks again Junior
Marty M. | Staten Island
The customer services was great giving updated phone calls to tell us how long till they arrived. Plumber was talkative and explaining everything and what would be done. Very clean and didn't leave a mess either.. Very happy
Sean S. | Staten Island
You sent me. Young Man Name CORY. He was very knowledgeable for my condition and he done an EXCELLENT JOB I'm Very Satisfied Thks.Richie
Richie W. | Staten Island
We found John and Walter to be exceedingly professional and courteous. They completed the job in a timely fashion and we were very pleased with their work. We would definitely use Roto Rooter again as we have in the past and would ask that John and/or Walter do the work.
FELIX G. | Staten Island
I am very pleased with the service I received from Roto -Rooter. Andres was so efficient polite and respectful. He cleared out the drain that goes to the outside drain. I think Roto -Rooter is the best!!!
Sheila P. | Westerleigh
My request was responded to in a timely manner. The plumber told me the services that needed to be performed and the pricing before he started the job so there were no surprises. Within one hour of his arrival the problem was corrected. He restored water service and left the work area clean and neat. I am a very satisfied customer who will definitely be recommending your services
Rose L. | Westerleigh
Quick response. Technician was courteous, helpful and efficient!
Louis G. | Staten Island
Service was prompt. The tech who did the jobs was courteous & knowledgable.
Nancy L. | Westerleigh
John was great. Came early, and fixed the problem promptly. Made recommendations for the future. We will use rotorooter in the future again.
Frances B. | Westerleigh
Junior from Roto-Rooter did the best job ever. Kitchen sink drain was clogged. First plumber I called could not clear sludge in pipe. Junior arrived at about 2:30 and cleared pipe found another pipe in basement ceiling that was leaking replaced that pipe. Found another pipe leaking replaced that pipe also. Cleaned up any mess he made and left my home at 8PM. Best plumber I ever hired! Respectful and polite. I will call Rotor-Rooter again best service I ever had. Thank u so much!!
Sheila P. | Westerleigh
ALLEN M. | Westerleigh
Great service and job done
Dominic D. | Staten Island
I had a clogged drain pipe. When I contacted Roto Rooter I was told I would have someone at my home within the hour. The plumber arrived within the hour and did a fabulous job. John was terrific. John worked very hard to clear the clog and succeeded. Thank you John.
Veronica K. | Westerleigh
tech was very friendly and knowledgeable did a great job on fixing my problem
debra g. | Staten Island
tech was very friendly and knowledgeable cleared up my problem i am very satisfied
debra g. | Staten Island
Had a plumbing issue recently. My Service man, Walter # 4303. called me within 20 minutes of placing the call. He showed up promptly and proceeded to get started. He was polite, friendly and ready to get started. I was concerned about the old lead cleanout caps, but Walter checked and had them in his inventory. He proceeded to clear the blockage, check the condition of the service and installed the new caps. I was impressed that he was thorough and performed the work as if I would have done it myself. within 90 minutes he was on his way. Walter was efficient, very concerned about cleanliness, and proficient in his trade. There was no mess, and my peace of mind was restored and my experience was very worth sharing. They showed up on time, cleared the blockage and restored normal. Business as it should be. Regards, Brendan
Brendan D. | Staten Island
I was very happy with rotorooter Dmitry was great
Dennis M. | Staten Island
Excellent technician,knew his craft well. Friendly n helpful with good advice.
Albert G. | Staten Island
I just wanted to say that i had to call late at night. I was told a 2 hour window and they were at my house within 45 minutes. The service tech was very nice and explained to me the problems and the pricing before any work was started. The service was excellent and my house plumbing was back to normal a short while later. After the job was completed the service tech (Andres) cleaned up after himself and threw all garbage away. I was very satisfied with the service and would recommend my family and friends to use you.
Jennifer R. | Annadale
Can on time. John the tech (260) was curious and pleasant in a time that is needed. I could not get onto the sweepstakes page of the web site
Anthony N. | New Dorp
We had Roto rooter here on Jan.4,2016. The serviceman's name was Dmitrly #1100. He worked very hard trying to get our sewer line open. Finally, after over an hour he was able to get it open. He was a very hard worker and I felt he gave 100% effort. You should be very proud to have him as an employee. We were very happy with his work.
Lori M. | Staten Island
The plumber Cory that came to snake the drain was a great guy.Very Professional and helpful. The water restoration team that came to do the clean up also were great. David Latoni and his team were helpful, professional, and quick. They got the job done and made my life easier. Thanks!!! Lisa
Lisa L. | Westerleigh
The plumber Cory and the restoration guy, Dave were very nice guys, very efficient and fast. The men that came to do the clean were great also. They cleaned everything and kept everything pretty organized for thus situation. Would recommend them all!
Lisa L. | Westerleigh
fast service and great tech
john c. | Staten Island
Your a little expense
Anthony R. | Great Kills
Not only did a serviceman come out within an hour, He explained step by step the procedure he was going to follow and answered all my questions. I will definitely use this service again!
Maggie R. | Westerleigh
Love the service that Roto-Rooter. Junior was the gentleman that provided service. He is excellent and an asset to your company.
Mary G. | New Dorp
I recently had a technician install a new faucet. The technician, John, was efficient and knowledgeable on the work to be done. John previously worked on another plumbing issue, explained everything that was going to be done, completed the work in a timely fashion, rechecked his work to make sure everything was in working order, cleaned up the work area and offered some useful advice. I would definitely use Roto-Rooter again and would ask for John.
Rachel W. | Staten Island
Very professional,kept work area clean,articulate
Ginny K. | Staten Island
The serviceman dispatched was very professional but yet extremely personable. It was a pleasure dealing with him
Jodi M. | Staten island
Problem fixed. Technician did a great job
Craig S. | New York
Roto Rooter always maintains professionalism as their priority; promptness and understanding the needs of the customer's hours and problems. I changed my appt numerous times because of my schedule; they adapted easily and eventually we resolved my problem. Thank you!
Service was excellent I don't think it was 45 minutes from my initial call to service man at the door. He and trainee were here and done within 45 minutes.
Joann Z. | Staten Island
Waterjet sewer cleaning was fantastic, cleared the clog and removed all the roots witnessed with the camera inspection. Sean did a Great job
Edmond L. | Staten Island
best water restoration tech ever DEXTER 733!!!!!!!!
Waylon w. | Greenwich Village
Stephen and his assistant were fantastic. They were professional, responsive, friendly, and thorough. I couldn't ask for more.
Keith S. | Brooklyn
The service tech was on-time and polite. John ${esc.hash}260 unplugged the toilet and my family were all very happy. Great job
Ralph M. | Staten Island
Fast reliable service tick quickly fixed my drain proem
Raymond C. | Staten Island
Andre was extremely professional. He kept me well informed about the work he was doing. He arrived on time and was very courteous and did not make any mess.
Roxanne G. | Staten Island
Tony D'Alessandro
280 Meredith Ave
Staten Island, NY 10314

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