Silver Spring, MD Rate location (64 Reviews) Call Now 301-587-1007

Roto-Rooter Silver Spring, MD: Customer Reviews & Testimonials

When you need experienced plumbers in Silver Spring, MD, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Silver Spring, MD

Thanks Kenneth.. You did a good job, very friendly, thanks for fixing our problems.
Angela F.
We have just finished renovating our newly acquired home, when the sewer line erupted, wiping out the guest bathroom in the basement. Roto-Rooter came first thing the next morning, did a phenomenal clean-up, diagnostic process. and mitigated the raw sewage that had just been removed. All personnel were pleasant despite the mess, knowledgeable, and professional. We are incredibly grateful and recommend Roto-Rooter without any hesitation. We will have them return at regular intervals to prevent a repeat experience.
Dorothy R.
Olu 1165 was the first technician at my home and he was extremely kind and courteous. He had a hunch that my issue was more than a clog and called in Doug Pope to use the scope to verify what the problem really was. It is a good thing he did because if had just put everything back the problem would have only gotten worse and I would be spending even more money down the road. Doug showed me exactly what was happening under my home. As much as I don''t look forward to spending the money and enduring a construction zone it is a necessary evil. He was very thorough in his explanation of exactly what has to be done and how they will go about doing it. All the while reassuring me that if I need anything or the toilet overflows again before the repair date to call him. Which leads me now to Jason Nelson. Having never had to use any homeowners policy in the 2 previous houses I have owned, he was so proactive. Of course with checking all the affected areas by the backup/overflow, but with the insurance company and how to proceed with them. He also reassured me that if I had questions or concerns to not hesitate to contact him. I am relieved that they have already scheduled the many of the necessary deconstruction/sanitizing/repair times/appts. They have all been very polite and professional.
Carla V.
My sump pump failed yesterday evening. Roto-Rooter was super responsive and had a technician out within an hour. Roh, the technician was very knowledgeable. Joe, the restoration specialist was at my home within an hour and a half to walk through the steps needed to start the restoration process. Very professional. Both responded well to my dazed and sarcastic demeanor (this was to keep from crying). Customer service was excellent!
Valeria M.
My Roto-Rooter service person was Tony Occorsso. He did an excellent job and I would rate him a 5. He was were polite, knowledgeable, and did a great job and clean-up.
Carolyn B.
Your Roto-Rooter men, Jeff #1174 and James, came prompt to our request, came less than an hour, were very courteous, and professionalism. I will not hesitate to use them again in the future and will pass your service to our neighbors.
Yosh N.
Called rotor rooter this morning at around 9:45 as busy as these guys were, I was able to get an appointment same day. Anyway the plumber's name was Chuck, great guy did a good job and cleaned up behind himself.... I'll always request Chuck on my jobs.
Krishna M.
I recently had a major sewer back up in my basement, pipe busted and had to replace the sewer line in my yard. I called Roter Rooter and they came right away. The Rotor Rooter Team explained and educated me on what happened. Your team fixed all the issues in a short period of time. From Gregg8288, Paul, Tom G 1919. and a very special thank you for the Outstanding customer service I received. It is nice to know that customer service exists.Ron Rice (2023) who replaced the busted pipe was very professional , courteous and empathetic. Great job.
Dean W.
Very Helpful. Chuck Spidell was caring and solved the issue. 4/8/2015
Len W.
The first time we called our bathroom sink was completely stopped up. Roto-Rooter sent a great guy who fixed the drain and was very personable. 5 months later the drain stopped again and I called Roto-Rooter to see if I my warranty was still good, which it was. 30 min after I called Lal came to fix the drain. Owning an old house has given me a lot of experience with plumbers- Lal was extremely knowledgable and went above and beyond his duty by giving me some advice about a related issue. He was really nice, professional and did a great job. Roto-Rooter is a little more expensive then your average plumber, but for good reason. I would definitely call them again. Thanks Lal!
Cameo B.
Quentin (#2586) arrived within an hour of my call, snaked the pipe right away, and fixed what had been months of slow drains and pains. A 6 month guarantee on top provides great piece of mind.
Peter W.
Quentin (#2586) arrived within an hour of my call, snaked the pipe right away, and fixed what had been months of slow drains and pains. A 6 month guarantee on top provides great piece of mind.
Peter W.
A few years ago we had to get our sewer line replaced. Roto Rooter did a great job then. So two years later we called Roto Rooter back for a routine preventative maintenance clean out. Greg Thompson (#8288) arrived on time and explained what he would be doing today, he was very polite, professional and finished the job in a reasonable amount of time. We would highly recommend Roto Rooter to our friends, neighbors and family and we would definitely suggest they ask that Greg Thompson be assigned the job. Thank you Roto Rooter and Greg!
Steven S.
Our problems started on Monday, they came, fixed it, and cleaned up the mess. It happened again on Wednesday, so they came, fixed it, and cleaned up the mess. They even took away the wet carpet! Then they came in with his bigger camera and he started the process of finding out what was causing these backups further down the pipe. We finally found it; rocks in the plumbing! It was such a weird thing, but i'm glad they got it! HUGE thanks to Mark Adams, Jim Rupp, Tony Occorso, and the guys they brought with them for sticking with us and getting everything fixed. Everyone here is glad to have working plumbing again!
Beth S.
Michael (3256) was great to deal with. He was courteous, knowledgeable and professional. He explained in detail what he was going to do and provided a pre work estimate which was exact. He made sure the work area was neat and clean before and after he completed the job. I would highly recommend Michael for any plumbing job!
Harvey B. | Silver Spring
This is now the ONLY place I will use for future plumbing needs! I've had awful experiences with plumbers in the past, and I have to say that every single person I dealt with at Roto Rooter was the utmost professional, were able to quickly figure out what the problem was, and worked diligently to fix it. This particular job involved an excavation, and I was terrified at the thought of someone ripping up my concrete floor and digging... these guys took such care to only damage the tiles that were directly affected, and they actually left the area they worked in cleaner than when they arrived! I have to give a shout out to the actual techs who did the work too - they were all simply amazing! Dwayne Campbell, Doug Pope, Josh Kramer, Danny Walker (#651), Jason Nelson (#1599), Jeff Hartridge (#1158), and Jake Davis (#0969). Not only did they do excellent work, but they made what could have been an absolute pain in the ____ a much more enjoyable and less stressful experience. I would highly recommend this company to anyone, and would also recommend requesting one of the amazing techs I listed above.
Marsha L. | Silver Spring
MIchael (3256) was AWESOME! Arrived on time, very knowledgable and got the clog fixed FAST.
Matt G. | Silver Spring
Given the great service I received during a prior service visit, I specifically requested Charles (Chuck 737) again. My original service call was for 23 May, but it had to be moved since he was on an extended service call. The service call was moved to Memorial Day. Despite it being a holiday, Chuck showed up with a smile on his face ready to tackle my issue. He stayed until the issue was resolved followed by a double and triple check of his work to ensure I was completely satisfied. Thanks to Chuck, my hose bib no longer leaks and I now have a way to prevent my pipes from freezing in the winter. Thank you Chuck!
Nadia K. | Silver Spring
After failing to get satisfactory service delivery timeframes from several plumbers, I called Roto-Rooter. I could not believe it when the agent said a plumber would be at my house for service within 2 hours. When Nyi arrived, he was extremely polite and took the time to explain everything to me. He completed the task expeditiously and cleaned up everything. I had nothing to do. I appreciated Mr. Nyi's professionalism and customer service orientation. Job well done.
June A. | Silver Spring
I received Excellent service! I wanted to have two shut off valves replaced and some seals replaced in my commode tank. I called another company in the area with the same request and was given a $600 estimate to only replace a faucet (??) on the outside of my home. I called RotoRooter to get an estimate for the two shut off valves and tank seals and was given an estimate of a little over $800 to complete the requested work and replace the outdoor faucet. The work was completed in excellent fashion and the technician did the work on the spot exactly as requested. I will continue to use RotoRooter in the future and will continue to highly recommend.
Tina D. | Silver Spring
The plumber was very talented. In a short period of time he assessed the situation, planned his job, gathered the materials to do the job, and completed the job with a high degree of efficiency. When completed, it was a very quality job..
Allen J. | Silver Spring
Rosiam (#4450) Arrived at our home in a timely manner and was highly professional, friendly and courteous. He expertly assessed the situation with our leaky drain and explained the most viable solution. Our particular situation was a bit unique, but Rosiam quickly worked out how to resolve the issue and made sure we understood what he needed to do every step of the way. His estimate was spot on and he was clear and concise about the charges for parts and labor, no unpleasant surprises there. Our family have been loyal Rotorooter customers for years. Rosiam's fine work and personal manner have ensured that we will continue to do business with this company. Please keep up the high standards and professional work!
Mark J. | Silver Spring
All of you employees were courteous and thorough. They communicated very well. It was a pleasure to do business with you.
Karen W. | Silver Spring
The service was great.
Gary P. | Silver Spring
The service technician did a great job, walked my husband through all the necessary steps it would take to rectify the situation. The tech needed to run to Home Depot to pick up a part that he did not have on hand, he could've easily said I will need to come back another day when I get the part, but he didn't. Was back in a timely manner and took of all our plumbing needs.
Juanita A. | Silver Spring
Maung arrived on time and was very polite and friendly. He was very neat and clean in the area he worked in and cleaned up after himself. Maung represented Roto-Rooter very well.
JAMES L. | Silver Spring
Roto Rooter, plumbing and water restoration services, were delivered in a timely and professional manner. They cured problems I did not know I had, and correctly diagnosed other problems that other professionals would have to cure for me.
Laurel P. | Silver Spring
The plumber came out on time and correctly evaluated the problem, and corrected in a timely and professional manner.
Laurel P. | Silver Spring
Prompt and excellent service Agent : respect & courtesy Work : satisfaction Saturday late call : no problem Sunday : reliable and ready for work. Thanks for the quick respond
Hisanatou P. | Silver Spring
Great service! Prompt and efficient. The technician, James Lian was pleasant, courteous and efficient .
Barbara B. | Silver Spring
Very good experience , technician was very knowledgable and neat.
Michael B. | Silver Spring
I have used your services off and on for several years. My main reason for continuing to patronize Roto- rooter is the attitude of your technicians. In my opinion, your name means nothing to me. I have always known that a business was no better than its employees; hello somebody! another satisfied Roto-rooter customer. Combat wounded warrior Sergeant First class, Theodore Strong
Theodore S. | Silver Spring
James #2629, diagnosed my problem & fixed it. He was in & out in 30 minutes!
Barbara F. | Silver Spring
Tin (2648) arrived right on time and went straight to work. He reviewed the problem and checked the pipe from the kitchen to the main stack. He then provided me a written estimate. He cleaned out the standing water. He snaked the drain from under the kitchen sink all the way to the main stack and then some. After that, he re-attached the drain trap and flushed it out. He cleaned up everything, leaving it cleaner than it probably was when he started. I was very pleased. He was very polite and respectful. The job was completed in about an hour. Thank you, Tin.
Richard H. | Silver Spring
Kap was very pleasant. He got the work done quickly and complete. I would recommend Rotor- Rooter and Kap to anyone
Lora J. | Silver Spring
Quick & very courteous.
Eva K. | Silver Spring
Out tech was wonderful. So helpful and educational. Highly recommend him and your company
Kelly C. | Silver Spring
David was wonderfully professional, explained the problem, stated the possible solution, a and got us done within an hour of his arrival. He also provided counsel on how to care for the pipes.
Blanca F. | Silver Spring
Punctual, pleasant & thorough.
Eva K. | Silver Spring
My plumber was Lal Sailo. He was very professional and he explained the problem and informed me what how he was going to fix the problem.
Eleanor H. | Silver Spring
The job was well done in a timely and efficient way as promised and as they always have done for me. Thanks.
Fred G. | Silver Spring
Great service scheduled conveniently to fit my availability.
Jose G. | Silver Spring
The plumber did good job and good customer service. Thank you
Salah B. | Silver Spring
Van came to fix a spigot on my house and did an excellent job.
Christine R. | Silver Spring
The work was done in the time frame indicated.
Hugh M. | Silver Spring
Excellent service by plumber Van Chhuanenga, 3628. Fast and thorough.
Sam P. | Kensington
Van is the greatest. He did a superior job.
Hugh M. | Silver Spring
The technician's name was Val (#3628). He was prompt, technically did an excellent job, had a pleasant personality, kept me informed of his findings and the work needing to be done, and accomplished the work in a businesslike manner. He is the type of technician any customer would like to have do the work. amj
Allen J. | Silver Spring
I want to thank the Technician who knew what he was doing.
Anil P. | Silver Spring
Van was the technician. He was courteous, competently accomplished his work in a timely manner while, at the same time, training another employee, thoroughly cleaned up following his work, had a sense of humor, and engaged in conversation with the customer. It was a pleasure having him do the work. amj
Allen J. | Silver Spring
My plumber on Saturday was Victor & he was wonderful. He walked me through every step of the way explaining what was wrong, how he was fixing it & what to lookout for in the future. I was really please with the work that he did.
Marilyn M. | Silver Spring
Fantastic dispatch and great technician.
Russell D. | Kensington
Excellent service: Quick response, Very professional, Job well done!
James S. | Silver Spring
We were pleased with the plumber and the work that he did. We will definitely use the service again.
Barry B. | Silver Spring
I called this company at night for water leak in the basement, they show up with no time. the person he came to check the problem he know what he is doing I am happy with is work. the next day they came for water restoration Jason-1599 zau - 3473 and Jason. W 4256 they all are polite and do their job on time. Thank you.
HULU A. | Silver Spring
Denzel was the technician providing the services required. He was professional, informative, thorough and competent. He resolved the issue and checked back to see if everything was fine. He is an excellent communicator and attentive listener.
Mynora B. | Silver Spring
The plumber was professional and did a great job, it was not an easy job for him.
david s. | Silver Spring
A technician was here within about an hour to snake my drain. Van Nghaka (1503) was very efficient and polite. He explained the problem and the options.
James B. | Silver Spring
Mr James Lian came in and did outstanding job. Dignosis the problem and fixing it we are very please with job done.
Kevin H. | Silver Spring
the technician who came (do not know name) was excellent. He was friendly and personable. He was able to determine the problem and clear the drains so that the water drained easily and quickly. He had great advice about how to prevent future clogs. Thank you so much for such quick and reasonable service.
William H. | Silver Spring
We had Don & Andrew do the work inside & out,after Jeff was here. We have had a good experience with the workers and the respect they showed us & property was the best. We would not hestitate to call again. Thanks for the respect and consideration of our problem
Mary B. | Finksburg
Extremely satisfied with the customer service we have experienced with this problem at our home == Jeff ${esc.hash}1174 great at the job & concerned about our problem --Paul ${esc.hash}2250 also,very courteous and informative -really a great team of guys to have to deal with.
Mary Anne B. | Finksburg.
The technician, Tin 2648, was very courteous and professional. We had a plumber the same day who was unable to clear the drain. Tin arrived one hour after we made the call. Not only did he have better equipment, he was better able to feel and hear where the clog was located and knew when it was cleared.
Stephen N. | Damascus
The Roto-Rooter call system responded to my drain need very well on a Sunday morning. Your man on the job Greg Thompson was excellent: highly professional, responsive, friendly.
Marty W. | Ellicott City
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