Shaker Heights, OH Rate location (27 Reviews) Call Now 216-283-0344

Roto-Rooter Shaker Heights, OH: Customer Reviews & Testimonials

When you need experienced plumbers in Shaker Heights, OH, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Shaker Heights, OH

Actually we were quite frantic Septic was backing up. The repairman arrived on the scene promptly as expected. He was polite, concerned and knowledgeable. He calmly explained to us the possible scenarios that could happen. This being the case I could make a logical decision on what needed to be done. He performed the operations with surgical precision. He completed the task quickly and neatly. When he left you could never tell there was a problem. Regards A very happy and satisfied customer Steve
Steven K.
I needed a floor drain snaked out. Roto-rooter did an excellent job with there customer service. The technician (larry) was very courteous and professional! Anytime I have a plumbing problem I will not hesitate to call Roto-Rooter and will recommend them to all with plumbing needs.
Donald C.
Late in the day on Easter, we discover the sump pump in our basement has stopped working. thankfully, after making a call to Roto-Rooter, they had a tech out to our house within a half hour and replaced with new pump within another half hour. Thank you Orlando!
Heidi H.
Walter the tech man was professional courtesy. Excellent response time. an was concerned for future possible problems ? never tried to sell more than needed ! He is a Viet Nam Vet you all should be most proud of his past present future with Roto-Rooter Many thnx again. Duane
Duane T.
Couldnt figure out how to take apart the leaky shower faucet. Called Roto-Rooter and they came out same day! very easy, paid with a credit card no problem. No more leaks!
Travis C.
My entire bathroom became clogged one night after 9pm, too late for me to go anywhere in Middleburg Heights to get the necessary equipment to try and clear it myself. It was nice that Roto-Rooter doesn't charge extra for after hours calls. It was a busy night, so it did take a while for the plumber to show up, but I have to offer much thanks to Walter(7986) and his persistence in fixing my problem. He ended up spending two hours and three attempts at clearing the drain pipes which were clogged/frozen when he could have easily passed it off to another team, which would have been the outcome if he could not clear the pipes. In a one bathroom house I would not have wanted to spend any more time than necessarily without a working toilet, plus the added expense I would have been facing. Thank you Walter.
Michael Y.
I recently had service at my home and was really impressed with the professionalism of the technician, Larry, who came to unclog a kitchen sink and install a new faucet. He was so courteous and cleaned everything up after he was finished. I will use Roto-Rooter again.
Sharon C.
Jack was absolutely wonderful! He spent his whole day here and was extremely professional the whole time. He is now our plumber for life. Thank you for everything! It's great to take a shower without it feeling like a tub, and wash our hands in the bathroom!
True N.
We called in the evening and wasn't expecting they to come out the same night, but they DID. . They were at the house in a matter of a couple hours. Anytime you have something go wrong, you always want it fixed right away which is was and I was impressed with that. Thanks Tim #914 and Jack #18 from Brook Park, OH
Janet W.
Had a water shut off valve break at 6pm in Cleveland, Ohio, and was able to get help for it almost immediately. Matt and Jack, were both polite, and knowledgeable with me in regards to the job. I will definitely be calling them back for any more plumbing work I may need.
Randall R.
I needed my outside drains cleaned. Derek (#946) arrived on time. He was polite and knew what needed to be done. This job took a long time and he kept me updated on what was going on throughout the process. He was very kind, even to my young grand daughter. He was professional and did his job well. I will be calling on Roto-Rooter in the future. Thanks.
Patti S.
Thank You, Roto-Rooter our sink problem was handled by your " tech Joe" in a very professional and friendly manner. Joe explained charges up front, as well as preventative steps to avoid future problems. Joe's timely arrival and handling of our problem has made Roto-Rooter our plumbing service of choice from now on.
Ohiophotoguy | Shaker Heights
I had a great experience with this plumbing company. Overall excellent service.
Taviana C. | Shaker Heights
Very Positive. The service tech- Tim - called 20 minutes before arrival, was professional, friendly, and polite. He resolved my issue in a very short time and showed me how to avoid the problem in the future. In addition, the phone service was also fantastic.
Liza S.
My experience with Matt from Roto-Rooter in Cleveland was superb. He was courteous, capable, competent and provided excellent customer service. After having chronic plumbing issues for quite a while, I discovered my first sewage back-up and needed help and called Roto-Rooter. Matt and his colleague, Jim, were able to identify the root cause of my problems and then offer me options for how it could be fixed, for the long term. They didn't just offer me ways I could keep putting a Band-Aid on it, which clearly had not worked. I could not be more pleased with how the service went today and I look forward to the completion of the project which they were able to schedule for tomorrow morning, even though it requires different equipment and a different crew and it is the weekend. Amazing! Thank you, Matt & Jim!
Becky G. | Shaker Heights
Had made a call to Roto-Rooter for clogged drains. They came out within ONE HOUR of making the call. After diagnosing the problems, they immediately got to work! They were very knowledgable and very quick at clearing out our drains. They suggested replacing one of the pipes, and I am so glad that they did! The pipe only had a cm diameter cleared for water to go through! It had been clogged with 40+ years of gunk and crap. We are so grateful for Roto-Rooter!!!! Great job guys! We will definitely call you for any future issues!
Scott W. | Shaker Heights
Very prompt service again! Matt is not only skilled but very pleasant! Will definitely call for him if/ when we have any plumbing issues. Our problem has been resolved very nicely and with reasonable expense.
Nancy C. | Shaker Heights
Wow! I have never had the need to use Roto-Rooter before this week but I am really glad they were available when I had a sewer back-up problem. They answered the phone quickly and were very professional. They arrived when they said they would. I had Dwayne and Jonathan fix my problem and they did not leave until I was happy with the service.
Kevin B.
I have used Jonathan Church for snake/jet service on my home since 2007. Both him and the service has been awesome. Would never consider using anyone else.
Reviews F.
Promptly arrived on time, and provided the highest level of service imaginable. The technician was knowledgeable, friendly, and was more than happy to take care of our clogged washer drain. We will always request Mike #229 for future plumbing needs.
David L.
The plumber was on time as expected and worked quickly to repair our clogged kitchen sink. Very friendly and seemed to really care about our plumbing. Wanted to fix and treat so there would be... 
Janet V.
The plumber was on time as expected and worked quickly to repair our clogged kitchen sink. Very friendly and seemed to really care about our plumbing. Wanted to fix and treat so there would be less likely to have a return visit in the near future.
Janet V.
My daughter was out of town and received a call from the tenant that the drain wasn't working. I called Roto Rooter and a technician came out and was very courteous, professional, and explained what he was doing. Put tarps down and was careful not to destroy anything. The job was completed (thankfully and the tenant was happy) Work was done in Cleveland.
Robert R. | Brooklyn Hts.
Chuck 1574 Cory 1652 Mike 1031 Very pleased with their work Nice men
Heber Myron H. | Strongsville
We have always been happy with Roto Rooter service and products but the pricing continues to be extreme compared to other companies. ${esc.dollar}450 for a bathroom faucet seems quite high to me.
Jim M. | North Royalton
Our service person was Tim 2024. He was excellent, friendly, knowledgeable and explained everything he needed to do and why. We will always call Roto Rooter with any plumbing needs in future. I have 5 rental properties and need services from time to time. I feel confident that this company and this particular technician will satisfy the work Thank you!
Fran B. | cleveland
Nice guy and a great job!
Joe B. | Olmsted Falls
Ron Trebec

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