Schaumburg, IL Rate location (37 Reviews) Call Now 847-253-4252

Roto-Rooter Schaumburg, IL: Customer Reviews & Testimonials

When you need experienced plumbers in Schaumburg, IL, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Schaumburg, IL

I had a cracked, leaking pipe in my basement. Roto-Rooter sent a guy within a couple of hours. He was great - knowledgable, and not condescending (maybe only slightly, but way less than other tradesmen I've dealt with lately). I'd use them again.
Lizzie Z.
I was very satisfied with the service provided.
Laura T.
had a plugged drain line. Roto-Rooter came by and fixed the problem right away. the technician was very helpful and did a good job.
Brad W.
We had a battery backup installed on our sump pump. Pete, our technician, was extremely knowledgeable and we received great customer service. I highly recommend Roto-Rooter.
Michelle J.
When I called for service, a service person, Joe #1101, was at my home within 2 hours. My toilet was malfunctioning and since I only have one bathroom, I was relieved to have someone out so quickly. Joe was kind, pleasant, courteous, efficient, and knowledgeable. He quickly replaced the parts, and did not leave until he was sure it was working properly. He actually found a leak in the wall that wasn't obvious or wouldn't have been for some time if he hadn't taken the time to check. When he was finished, he asked to dispose of the old parts in my kitchen trash basket. I was embarrassed to admit that it was full, and I started to get out another bag. He said not to bother, and that he would take my trash out to the dumpster for me, and dispose of the parts there, as well. THAT was incredible, and above and beyond, I thought. He was clean, and made sure the bathroom was clean before he left. I would recommend Roto-Rooter to any and all of my friends and family.
Patricia S.
A job well done and 2 very pleasant plumbers who did it. Will use your services again.
Clara T.
A job well done and 2 very pleasant plumbers who did it. Will use your services again.
Clara T.
had called other plumber ended up being some one i knew told me to call you guys that you would be less $$ and would do a great job he was right on! your guy was great and wasnt leaving till everything was ok 12:30am
Pamela S.
realized I had a sewer back-up. Phone contact very professional with service set up for 10am. Service personnel James #2638 arrived on time with professional attitude and I could tell I was in good hands. James got to work making sure what the problem was and set up to keep everything as clean as he could. James explained all procedures and what he was doing even with me feeling I was in his way. When I finally expressed that I thought I was in his way, James assured me that it was my home and if I wished to be by him that was no problem. James finished with everything done as he reported it would be. Clean up was small with a wipe of a paper towel and check given me time to go back to work.
Adrian P.
Submitted a service request online (very easy) and received a call within an hour or so... operator confirmed a window of time and said that a courtesy call would come 30 mins before arrival (which it did). The technician (Jimmy) was very professional and solved our clogged toilet problem. I would definitely call them again to unclog any of my pipes.
Leanne K.
I had a very good experience today with the service. My water heater was completely clogged - no drainage + my utility room was built in a really cramped style and placing the new water heater (2 inches wider) was extremely complicated (moving pipes, redoing gas line, ...) All together, it was a job I wouldn't envy anybody. Bruce was patient, calm and competent.
Iztok H. | Schaumburg
Excellent! Prompt, fast, courteous service. Very professional.
Patrick F. | Schaumburg
The technicians who took care of my job (Jack and Milinko) have been very professional and nice during the entire job. They have been very thorough in analyzing the problem and figuring out the best solution with minimum damage to my house. I'm very satisfied with the overall service.
Nicola T. | Schaumburg
We originally had Mendel come out to solve the blockage and we were left with a bill of 1050.00 for them doing only half of the job and no warranty (one of two drains cleared). We did call them first to try to complete the job and were told that there would be an additional charge (a new job). We decided to try Roto-Rooter instead. Andy came out and assured us that they charge by the job (not the job plus hourly work) so we would have no surprises. Andy was SO kind and helpful, completed the job, and gave us a 6 month warranty on the job for $435.00. THANK YOU!! We felt respected and helped by a very professional company. Felipe came out for another job and was a TRUE MASTER of his profession!! Felipe encouraged us to stay with him and watch every step of his work!! I cannot say enough about the service and professionalism (Felipe, Gary, Mike). Thank you!
William P. | Schaumburg
It was very nice professional service done fast by intelligent gentleman who answered all my questions. Thank you very much.
Rita L. | Schaumburg
We are located in Chicago, IL (60607) and had a leak in our unit. After calling a few plumbers to come and check out our leak to find out none were available, we decided to call roto-rooter. From the time we called them till the time they finished the job everything was done very smoothly. Kelly came and explained the situation to us and was very professional. He did a great job and cleaned up very well so we had no additional mess in our unit. I was impressed with his work and would very much recommend him to anyone. Thanks Kelly & Roto-Rooter Chicago!
Jason C.
Roto-rooter did a good job on rod up my pipe. Andre did a good job. Will hire them again in the future.
Mi Z.
Excellent Customer Service Rep I was having some issues understanding the breakdown of an invoice. I spoke with Courtney Smith - was a fantastic experience. Extremely professional and courteous, Courtney eased my concerns and walked me through the billing. It is tremendously comforting to know that Roto Rooter has customer services reps who aren't trying to just get you off the phone but instead genuinely care about your experience and understand the value of customer satisfaction. Courtney is a Doll! Thanks so much.
Anthony T.
The water restoration team did a fantastic job after a major problem in our house. Thanks for the fast response and professional cleanup! It looks great!
Ba Q.
Fantastic Service! Patrick was professional, extremely knowledgeable and provided excellent customer service. I wouldn't hesitate to use Roto-Rooter again!
Elizabeth T.
Kelly was great Tech# 1910. Cleaned out roots and provided excellent and professional service.
Don B.
Tim our service man called before arriving for our appointment. He was on time, friendly, and explained what he was going to do to unclog our drain. He cleaned up whatever little mess was made which was very little and did an overall good job.
John S. | Schaumburg
Great service! ROTO-ROOTER quickly responded and arranged free estimate service. Then, after the estimate, they started the work right there and then. All the tree roots are removed from the main line. They had all the equipment necessary to do the work. Long time brand name gave me piece of mind too. Thank you guys!
Matt P. | Schaumburg
In and out very quickly. Nice, friendly and professional.
Glenn S. | Schaumburg
Called in the AM, had our new sump pump installed by 2 PM. Fast, clean work. Nice job.
Ed K. | Schaumburg
Need a line rotted in kitchen. Took a few minutes and the problem solved!. Water running freely.
Mike W. | Schaumburg
The technician mapped out what he would do for our backed up bathroom sink and how much it would be before he started. He worked diligently to solve the problem and provided us with your brand of drain cleaner with his compliments. He also provided us with the $40 off coupon for the service.
Gerda K. | Schaumburg
I had a plumbing problem in the upstairs bath that led to water leaking through a light fixture in my kitchen downstairs. Patrick from Roto-Rooter responded fast, got out and fixed the plumbing, and gave me the information I needed and set me up for water restoration and ceiling repair etc. due to the damage caused by the leak. Guy Seno and his crew are coming out tomorrow to get the work in repairing the kitchen damage started and Guy seems to be very knowledgeable and experienced. So hoping all the work will go smoothly.
Priya P. | Schaumburg
Very good experience with Eddie. He was professional, congenial, and included me in the problem solving discussion.
David B. | Schaumburg
Good service by Pete today. Explained things well and was very efficient in his work. Would recommend Roto Rooter to anyone as I have now used your services twice.
Karen D. | Schaumburg
Although Roto Rooter first came to my home in early October to replace a sheared sewer pipe in early October, 2015, they've come to my rescue two more times since then and I've been very pleased. A week ago they replaced a hose line that was spraying water from my sump pump, and today Bob and Guiermo came to rot out the line by my washer in the laundry room that was backing up from years of use. Bob also cleaned up the sludge around the drain under the wash tub. Bob also recommended that I use a lint filter on the drain hose, and purchase an enzyme cleaner from Roto Rooter that keeps drains clog free, which I gladly did. I appreciate how responsive and effective the Rooter Rooter crew is and have been every time I contact them with a plumbing problem!
Alice G. | Schaumburg
he was great. kept us up on what he was doing. he kind and thoughtful if I ever have to call again I hope I get him. thank you merry Christmas.
patricia p. | Schaumburg
The service man that was sent out was knowledgeable and took care of the problem. Thank you
Maria R. | Gurnee,
James was a very courteous and friendly technician and was prompt and made sure that everything was working properly.
Barbara L. | Woodstock
We would like to thank Roto-Rooter’s technician Bob (${esc.hash}3213) for the excellent service in clearing our lines. His experience, knowledge and thoughtfulness were fully demonstrated in the work he performed. He is a credit to Roto-Rooter Drain Service.
Brian C. | Westchester
Tehnician ${esc.hash} 1333 is fabulous!! We were extremely pleased with his excellent service.
Nick H. | Lincolnwood
Our serviceman Pat 1899, was fantastic, he was punctual and very concerned with the problem that was affecting our home and he worked with my father until they made arrangements that could be worked with and he was diligent with his work. Thank you Pat for the superb job!
Robert C. | Chicago
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