San Antonio, TX Rate location (226 Reviews) Call Now 210-658-7500

Roto-Rooter San Antonio, TX: Customer Reviews & Testimonials

When you need experienced plumbers in San Antonio, TX, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter San Antonio, TX

We looked at this as an emergency. They responded and came right away. They explained what went wrong and fixed the problem We've had no problem since then. I beleive we called other providers first and none were willingg to come on a Saturday. So we were very pleased..
Susan B.
Jose Quirino was painstaking in his search for the problem. Had to remove the toilet to do a complete clean out of the drain. Jose explained in detail what he was doing and the costs associated with it. Extremely honest in letting me know why something had to be done. Even reminded me that there was a $40 dollar coupon on line. Highly recommend this company and Jose to whoever needs a plumbing service.
Jack H.
Also checked and gave us quotes on other future possible repairs and great advise. Very upfront with cost and know hidden fee's I would definitely use these contractors again and I think George did a great job make their company shine. Thank for all your help.
Alisha H.
I used this company about a year and a half ago to replace the shut-off valve to the toilet in my master bathroom, and was pleased with the price and service. I decided to use them again when the shut-off valve to the toilet in my guest bathroom needed to be replaced. The plumber that came out gave me an estimate that was twice as high as the cost of replacing the first valve. I was upset, and declined the work. I called the company to ask why the price had changed so much, and was told a manager would get back with me. Joe, the production manager, called me back first thing the next morning and said he would be happy to match the price I had paid for the previous job. Not only did he send another plumber (George) out immediately, but George went above and beyond to make sure I was happy with the repair. In addition to replacing the valve, he replaced several components of the toilet that were worn or not working properly at no additional charge. This is a company that values its customers. I will definitely be using them again.
Sarah S.
Johnny Garcia and his partner did a fantastic job of installing my new hot water heater at a great price. They bent over backwards to make me happy. I can't say enough good things about them. I have scheduled them to renovate my bathrooms and my daughter's washer connection.
Nathan W.
Jose was awesome today. Thought I was going to have to have my whole AC condensation drain replaced. Jose got in there with the snake and cleaned it out really good. No standing water and everything seems to be flowing smoothly. Will definitely call these guys back if I need plumbing, they got in there and did the job right the first time!
S C.
Hats off to Roto Rooter for coming to our home to help find a leak. They were professional and informative with the results. I am extremely satisfied with their customer service and would recommend this crew if you ever need help. Thanks to Richard, the manager, David and Justin for all your help.
Natasha I.
My Husband and I came home early from our honeymoon because our sewage was backing up into our tubs and overflowing the toilets. As new home owners we did not know what to do. So, we called a few plumbing companies as well as post on Facebook if we had any friends with plumbing experience to HELP! The dispatcher, Eileen, at Roto-Rooter put our minds at ease when she said she could get someone to our house that day. She even called us to let us know when he was on his way. The gentleman, Dale #1029, who came out to our home was very respectful. He was more then welcoming to my husband to watch over his shoulders as he worked. We enjoyed how he explained and educated us regarding our problems at hand. Also I had some other plumbing questions, regarding running an new gas line that he did not specialize in and he assured me that Roto-Rooter would have just the specialist I would need when I was ready for my other projects. Then when he handed my husband the bill there was a sigh of relief because the price was not as high as we expected. My husband and I are happy to say that we will be using Roto-Rooter for many years to come. Hopefully not all that often though, we would like to think that the helpful education Dale gave us on how to maintain our pipes will prevent too many future issues.
Jenny H.
Roto-Rooter sent a plumber 1.5 hours after I called on a Sunday. We had a leak in our ceiling that was eventually identified as a leaking condensation line from our HVAC unit. The gentleman was very open, efficient, and transparent. The costs were explained upfront and he was willing to show us what the problem was. He never proceeded with anything without verifying that we approved of the action.
Christopher G.
Mr. Crockett provided professional expertise and an estimate of the cost for projected work. He took the time to provide a lengthy explanation of the procedures and even suggested several things I could do. I give Mr. Crockett two thumbs up!
Raymond C.
Jose #672 was here on time and provided fast and efficient service!If you have any plumbing issues ask for him!!
Veronica L.
Jose #672 was here on time and provided fast and efficient service!If you have any plumbing issues ask for him!!
Veronica L.
Excellent service and professional.  It appears the group has made some changes since the earlier negative reviews were posted.  We had a serious problem which required a great deal of technical expertise to resolve.  There wasn't much pipe to work with in a cramped location between walls and the representative did a fine job. They were a bit short handed and running a little behind, but kept me posted via telephone and apologized for being a little late.  They were about 30 minutes beyond the original ETA.  I recommend Jon Duncan #1050 for your plumber.New Braunfels, Texas
Jim H.
Excellent service and professional. It appears the group has made some changes since the earlier negative reviews were posted. We had a serious problem which required a great deal of technical... 
Jim H.
Had a service 12-5-13 & the service technician of Jon Duncan did a wonderful job informing me of the problem & the solution. He kept the area clean while he worked & cleaned up after himself. Was... 
John W.
Had a service 12-5-13 & the service technician of Jon Duncan did a wonderful job informing me of the problem & the solution. He kept the area clean while he worked & cleaned up after himself. Was extremely courteous the whole time here. Highly recommend & hope you get Mr. Duncan if you need their service. Completely satisfied
John W.
The technician who came out for the clogged kitchen sink fixed the problem quickly, and took the time to explain the process to me.
Kim J. | San Antonio
The technician, Maurice, was polite and professional. He arrived on time and completely the work in a timely manner.
Clinton R. | San Antonio
George was the plumber you sent to me. I had a leak in front of my house, and it was kind of a fiasco getting it fixed, involving SAWS and such, but George was nothing but good-humored, professional, polite, patient and concerned with my satisfaction. My leak is fixed. Thank you, George!!
Judy M. | San Antonio
He was on time , and did a great job, fast and efficient,
sue l. | San Antonio
George was great and helpful.
Christopher N. | San Antonio
very good and knew his job
robert b. | San Antonio
Jose Quirino came out and did an excellent job in located a problem that wasn't found on the 1st visit. He was very knowledgeable and helpful. Thanks!!!
Mark S. | San Antonio
Quick, outstanding service by Donny Belk. His attention to detail, such as wearing foot protectors to prevent damage/wear & tear on our rugs and wood floors, is greatly appreciated.
Mark G. | San Antonio
My tech Paul was friendly and very knowledgeable about his work. Even better he was patient about my theories of what the problem was. I will be continuing to use this company.
James F. | San Antonio
Johnny was very very professional, friendly, courteous, He was good at explaining what needed done and was fast at resolving our issues. I would highly recommend Johnny to my friends & coworkers!
Billi Jo B. | San Antonio
I was very pleased with the service. Maurice was courteous and worked diligently to correct the blockage. He did a good job. I have used Roto-Rooter for years and I have been pleased with the results. I highly recommend Roto-Rooter.
Roxie M. | San Antonio
stoped a water leak near the meter
james i. | San Antonio
We called another plumber before Roto-rooter and he left without finishing the job. Roto-rooter came out first thing in the morning and worked until the problem was fixed and even identified other problems that we had. He was very professional and answered all of my questions.
Calvin D. | San Antonio
Roto-Rooter is an excellent plumbing company. I have used them for over 14 years and they have always done an excellent job and the plumbers have always been friendly, well-informed, and courteous.
Amy I. | San Antonio
Great job all the way around.
Kevin W. | San Antonio
He was good in what he did and said
Donald P. | San Antonio
The service man came very quickly, assessed the job and got to work immediately. He was professional with great knowledge of his trade. It took several hours to finish the job, but did it carefully and with great skill.
Manuel T. | San Antonio
On time, polite and friendly tech, Xavier, did great job.
Carolyn R. | San Antonio
Jim was great, he showed up and immediately found the problem and fixed it for $78. I had two other quotes from large plumbing places and they wanted between $600-$900 to fix the problem. Roto-Rooter is my new plumbing company because they earned it.
Todd S. | San Antonio
Our technician Donny Belk #3621 did an excellent, thorough job unclogging the toilets. He was courteous and professional.
Lynn S. | San Antonio
The service man was at my door within 15 minutes of my calling Roto-Rooter. He said he was in the neighborhood when he got the call, and came right over. He was very knowledgeable and helpful. I would recommend him and Roto-Rooter.
Marilyn S. | San Antonio
George is very professional and courteous. Prompt actions to find out the problem and repair was done with certainty and excellent manner. Explanations were given clearly.
Annie Y. | San Antonio
Dale has helped us several times in the past. Great service on a late Sunday afternoon,
Paul F. | San Antonio
David was very professional. He answered all my questions.He completed the work in a timely manner.I would highly recommend him and Roto Rooter.
Claudia P. | San Antonio
Randal did an excellent job diagnosing our problem with our disposal and replacing it with a new one. He was friendly, courteous, and had a can do attitude. He really seems to love what he does and it was a pleasure having him work. I would not hesitate calling for him again and recommend him and Roto-Rooter to my friends and family. Great job!
Michael P. | San Antonio
Fast and efficient work. Friendly. Cleaned up work area afterwards. Advised on pricing before beginning work.
Joe F. | San Antonio
Mr.Donny Belk (San Antonio, TX), was the plumber that came to our apartment at 805 W. Summit Ave. #4. He quickly arrived at our residence in less than half an hour from the initial call!! He was very courteous and professional. He quickly unclogged our kitchen sink in less than two minutes!. The fastest plumbing service ever! Thanks!!!
Michael H. | San Antonio
Professional, did the job and left in clean order. Great outlook and represented company well. Was proud to do job, gave advise and straightforward.....I like that.
Richard S. | San Antonio
Johnny was great, did an amazing job
Nicolas B. | San Antonio
Jeff is always very professional and does outstanding work!
Ray M. | San Antonio
Our water heater was leaking as I was walking out the door. I called the dispatch service and they were very courteous. Jon arrived within the service window that was given to me and assessed the problem. He recommended a water heater replacement after looking at other sources of the leak. He also replaced the deck that the water heater was on which was needed. He installed a pressure relief valve and expansion tank which has been recommended by other plumbers. Jon provided excellent service and was very professional. He answered all of the questions I asked. I would recommend Jon Duncan (Technician #1050) for any of your plumbing needs.
Bruce B. | San Antonio
Very nice technician. Explained problem clearly. Worked diligently to fix problem.
Ana G. | San Antonio
The technician Johnny was very professional. He educated me concerning my water pressure issue and water heater, also he did not try to up sale me. I appreciate his professionalism and will ask for him for any future plumbing needs. Thanks Roto Rooter for having a technican who represents your company well.
Wilma L. | San Antonio
Your Service Tech, Julio, was very courteous and helpful. He explained in detail what he was doing and also the options available to us. You have a very good employee that represents your company in the best of light.
LUPE A. | San Antonio
We were in trouble and needed someone quick and Julio came knocking at our door. Thank you
Joanne H. | San Antonio
Julio was early to get here which I appreciated. Once here, he diagnosed the problem quickly and resolved. He was courteous, friendly an very professional.
Melissa K. | San Antonio
CHARLES L. | San Antonio
Randel from Roto-Rooter provided excellent service. He kept us very well informed, was honest, efficient, and professional. We will be using this company for any other issues we encounter in the future. Thank you
Melanie R. | San Antonio
My service man Randell Nunn went beyond the call of duty. He told us what we needed to do and what we needed to buy and came back a second time to install it and it was done from start to finish in an hour.
Stanley H. | San Antonio
Professional, knowledgeable, friendly.
John N. | San Antonio
I called with an issue with my drainage in my master bathroom which another contractor tried to fix and said it was septic, Roto-Rooter came out very quickly and the Plumber Paul was very professional, Friendly, knowledgeable and helpful, explained our options and fixed the job. I would highly recommend Roto-Rooter to anyone having plumbing issues.
Dennis A. | San Antonio
Jeff went above and beyond the call of duty. He was on time this morning, explained all processes that needed to occur during his time at my house, and worked within my budget. He made no mess and our plumbing is back up and working same day! Amazing. Any time I need plumbing, I'll contact Roto Rooter.
Abram E. | San Antonio
Great job all around. The service technicians on our drainage related project did a great job. Efficient, personable, fastidious... Great attention to detail and job site cleanliness. Will use Roto-Rooter San Antonio again without hesitation. Thank you!
robert a. | San Antonio
Both Noe and Jim were very efficient and knowledgeable with the installation of our water heater. They showed professionalism and went above and beyond the call of duty. Thank you,
Alan F. | San Antonio
Donny Belk is an excellent plumber.
Helen S. | San Antonio
Services were scheduled quickly, & the technician arrived within 20 minutes of my calling. He was quick & thorough, & DIDN'T TRY to press other services on me.
Mike F. | San Antonio
John was outstanding. Quick, effective and knowledgable. He offered excellent advice for us as investment homeowners. An excellent plumber!!
Paul F. | San Antonio
Everything was done in a professional and expedient manner. I was fully informed of everything that needed to be done and given different options. I appreciate the professionalism of the service tech and would absolutely call them again if I had any issues with other items.
Christopher F. | San Antonio
Matt and Julio were both very thorough. They answered all my questions and kept giving me updates as they tried to clear the .drain. The were very neat with their work.
Debra Z. | San Antonio
Great, timely service; personable and helpful plumber
D W. | San Antonio
Jeff did an awesome job of diagnosing and fixing the problems. He was very friendly and courteous. Would definitely recommend him.
Graciela C. | San Antonio
Quick and efficient service. Explained all service issues in detail and gave us all the options. Called at 6:00 pm, Jose arrived at 7:45 pm. That was quick service!
Bernice R. | San Antonio
" Fast,Friendly service ; EXCELLENT*** !!! "
Debra D. | San Antonio
Julio was friendly and courteous. He took the time to explain the process, my options and answered all my questions. Would definitely use him again.
Audrey M. | San Antonio
Our main line backed up into the house on a Friday night. An hour later Donny B. (tech#3621) was there and cleared it in 15 minutes. The paperwork took longer than the plumbing work. He was friendly and informative...thanks again Donny & Roto-Rooter
Jessica S. | San Antonio
They arrived late in the evening and with confides they assured me that they could and would finished and fix my water leak. Thank You Robert and Mike.
Dionicio A. | San Antonio
The technician was very friendly and helpful. He was courteous and the company kept in touch with the status of his arrival.
Carlos D. | San Antonio
Tech. seem experienced . Problem was taken care of in an expedient manner. We are / were pleased with the service.
Michael D D. | San Antonio
Very satisfied with the service provided.
Mary W. | San Antonio
Johnny was polite and professional. He fixed the problem in a timely manner.
Joanna S. | San Antonio
Jose was very helpful and stayed late into the early morning to fix the situation.
Sandra M. | San Antonio
I called Roto-Rooter on Saturday because my shower drain was backing up from my toliet. Donny came out within an hour.(I am used to waiting much longer on service) Donny got everything back to normal and explained everything to me. He was extremely respectful and professional. I am so happy to find a plumber that I can trust. I will call Roto-Rooter from now on.
Pam D. | San Antonio
Saturday night at 9:30, I found that our plumbing had completely blocked. What to do? I am a senior citizen, fairly new to the area. I called another company and was told the first available service would be Sunday. This was not acceptable, scrolling down, I saw the ad for RotoRooter. I called and was assured that someone would be out--in one hour Del arrived to save the day.He was pleasant and professional, correcting the problem in no time at all. he explained the problem and showed the video which I appreciated very much. Thanks again--you are the greatest!! Pat M
Patricia M. | San Antonio
Julio was very efficient and on time. He did the best he could and explained very he was doing and made recommendations to correct our plumbing problem.
Armando L. | San Antonio
Jeff did a great job. It turned out to be more involved than we thought. Thank you Jeff Meares.
JoAnn C. | San Antonio
So my disposal broke three days ago. I thought it was an easy fix but the builder used a cheap disposal so there was no way of fixing it. So I was going to get it fixed later but didn't know my dishwasher drain is connected to the disposal. So the soap went all over the place. So I panic because most places aren't open on a Sunday. So I found roto-rooter called and they had someone come to my place within an hour! I'm so happy I called this place! John came to my place explained to us what had happened and had everything right in his truck. He replace my disposal and fixed it all in one day! One of the best services I had in a long time!! Plus he was so nice!!!
Destiny W. | San Antonio
Jose Q. and Ricky came out for the service and took the time to explain to us what was happening and answered all of our questions. They were on time and were very professional. If I need plumbing services in the future I would want this team to come again.
Zandra G. | San Antonio
Our water heater went on the fritz on Friday--Jeff Meares came to our home after a long day already on Sunday, May 29, around 6:30pm. After several checks on electrical and other areas, he determined that the thermometer was defective by burning out. Had one in his company vehicle and proceeded to put it in. Although Jeff did not have to stay to make sure that the problem had been taken care of, he stayed until 9:45pm to ensure that we definantly had hot water. This gentlemen went above and beyond to make certain that his customer was well taken care of. Very job oriented and knows how to take care of people that put their trust in someone to make life easier. Thank you Jeff for all you did and making sure that we were comfortable in handling the situation. Would assuredly recommend this company and Jeff for others who fall in need of good plumbing ethics.
Richard L P. | San Antonio
Preston King showed exceptional leadership and professional knowledge in explaining step by step what was going to happen in my home. It was exhausting for me to see how fast and thoroughly four men worked to soak up the water in the affected areas. They placed fans and humidifiers in the affected areas and took all the damaged flooring with them. After a few days, they returned, all was dry and they removed all the equipment. I hope I don't see Roto-Rooter again, but I will not hesitate to call you again if needed. I
Kathleen M. | San Antonio
Quick response. Fast repair.
Linda P. | San Antonio
Roto rooter was very professional. They contacted me when they would be here and surprise they were. Did the job AND cleaned up after themselves. Great organization
Jan J. | San Antonio
We are very please with the service we received from the customer service to the plumbing service. The technician George Hinojosa was very skilled, friendly, professional & explain the job in details.
estella g. | San Antonio
Your entire staff was very courteous and polite. I spoke to 2 over the phone representatives and your service man sent to our house was named George. They were all very professional. George was very well presented in appearance and explained all our options. He was very patient with our choice making and answered all our questions. He worked safely to protect not only himself, but our home also in the job he was doing. This was the first time we had ever needed the services of a plumber. I have to say, our first choice will be our only choice now. I definitely will be calling Roto-Rooter for any future services again.
VIVIAN C. | San Antonio
Everything was beyond easy. Ricky did an excellent job and was very personal and professional. Will call then for future pumbing issues.
ILIA W. | San Antonio
Rotor-Rooter has always done an excellent job. The details of the job is explained before and after and they will not leave the project until I am satisfied. I have never been disappointed in their workmanship. I recommend them to all my friends in need of service.
Linda D. | San Antonio
Professional work with good results.
Larry E. | San Antonio
The office kept in touch with me of when technician would arrive. Johnny Garcia was very professional.
Kevin V. | San Antonio
prompt, courteous. provided information with discount with service..service provided was quick in & out in less than an hour. Great job
Arturo S. | San Antonio
Great explaining of problem. Top notch customer service.
Jay K. | San Antonio
Roberto was very knowledgeable and informative regarding proper maintenance for our water heater. Thank you!
DeeAnna S. | San Antonio
Matt came out and listened while I let him know what had been going on. He
Lillian R. | Selma
Once again Randall did a great job. He was honest and was awesome with our pets.
Melinda A. | San Antonio
Everything was great very nice and professional
Cara H. | San Antonio
Very friendly and detailed in regards to their work. They were great at explaining the situation, what needs to happen and then helping to get the issue resolved. Very satisfied with the Team sent to my house. I highly recommend Roto-Rooter.
Steve J. | San Antonio
Kirk Sager
3603 Metro Parkway
San Antonio, TX 78247-3501

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