Rockville, MD Rate location (41 Reviews) Call Now 301-621-6451

Roto-Rooter Rockville, MD: Customer Reviews & Testimonials

When you need experienced plumbers in Rockville, MD, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Rockville, MD

They came on a same day within an hour and gave free estimation and fixed the problem. And the technician was very polite. I would definitely like to recommend to anyone who is having plumbing issues .
Rkhan A.
They came out within hours and fixed my major problem. The service man was polite and did offer me a senior citizens discount. He offered to work with me to get it done. He was friendly and knew what he was doing. I would used their service again. Thank you Roto-Rooter
Bonita K.
I had a major emergency leak and called around to different plumbers. My basement was quickly filling with water and I had to get someone there fast. Roto-Rooter arrived within two hours of the call when other plumbers I called prior were literally trying to schedule an appointment for the next week. After they arrived, the problem was handled quickly and effectively, including cleanup, removal of drywall and damaged carpet. I would recommend them for any plumbing issues you may have.
Jt R.
I called Roto-Rooter on a Sunday with a basement backed up sink and shower with water flooding the bathroom. Greg Thompson 8288 from Roto-Rooter was at my house first thing Monday morning. He diagnosed the problem and fixed the issues. From there, we walked the house to review the pipe system and all four bathrooms. Greg put notes on the invoice so I can have the knowledge in case of future issues. Very professional experience.
Doug D.
I would highly recommend Roto-Rooter. I had them out today to snake out a sewer line. They called 30 minutes before arriving and arrived on time. The technician, Jimmy, that came out was very polite and knowledgeable.
Robert M.
Problem with the main drain in my rental property. It was super easy to schedule online for the following day. Robert arrived at the time he was supposed to. He is a wealth of knowledge! I explained how this was the second time we've had this same issue, it turns out the check valve is damaged. Robert was able to remove the old one so I could purchase a new one to install myself. In all it was a great learning experience. It's one think to pay almost $700 do get your drain cleaned, but it's totally worth it when you're done you know exactly how this particular system is set up and what to look out for. I couldn't be more pleased. Thank you!
Kevin M.
Great Service! Plumbing Technician David Nunga #2912 went out of his way to fix my plumbing issue. The whole process went very smoothly, and my fully-clogged sink is working like new again! Thank you Roto Rooter for having employees like him!!!
Mike A.
At 7:30 pm, we had a blocked and backed up tub drain. We called and were told it would be 2 hrs. to get someone out but they called back and told us 1/2 hour. We were pleased at that. Greg (8288) came out and worked hard to get the tub unblocked. We were very pleased with his service.
Diane M.
Received immediate service when called to schedule an appointment. The Tech Scott was very pleasant and professional. Used Roto-Rooter for the past several years. Keep up the good service.
N J.
I received prompt repair (water valve replacement) service from Master Plumber Jeff #1174. All necessary repairs were completed quickly and thoroughly. The plumber took the time to explain the work performed in detail. I've used Roto-Rooter twice in the past year, each time service was excellent.
Ron R.
From scheduling the service to the day Roto-Rooter's knowledgeable tech Jonathan arrived, I was pleased. While Jonathan was there, he explained every step of the process without me asking "what are you doing". Jonathan was so polite and professional I had to offer him water and food! What they didn't know was I have experience in the plumbing industry lol. I'm on disability and can't work like I used to. Kudos to Roto-Rooter to being a company of upright characters. I guess the technicians reflect the leadership. Without a doubt I would encourage others to call Roto-Rooter whenever they require friendly and professional plumbing service.
Marc J. | Rockville
We had a flood in the laundry room on a Saturday afternoon. I called 2 other plumbers and the earliest they could come was the following Tuesday. Roto-Rooter came in 2 hours!. Our technician, Asopo, patiently explained what was needed and proceeded to unclog the main drain and the drain in a shower. He was thorough, clean and quick. I can't praise the service enough.
Art B. | Rockville
We started using Roto-Rooter after several hit or miss attempts with other plumbing services. Because of the convenience and consistent "fix it once and fix it right" experience we've received from their service rep Charles (#737) we will continue to use them. We know that things will be done right, professionally, and that we can be assured of a quick response that is as prompt and on time as promised when we schedule the service.
Stan W. | Rockville
My experience today with Roto-Rooter was great. Jeff #1174 and James were very friendly and knew what they were talking about. I am very happy with the results. Thank for a job that was well done.
Myron F. | Rockville
“Everyone was great! Robert Boyle (plumber), Mark Adams (camera guy), Josh Phillips andPaul Rockwell (RestorationSpecialists) all did an amazing job. I have a broken Main sewer pipe which will be expensive to repair, but I know it will be correct and I shouldn't have trouble with this again. Roto-Rooter even spoke with my insurance company! Thank you again. I will use you again and recommend you to others. You were professional, explained everything to me and provided great service!” text copied to clipboard...
Jim R. | Rockville
We had a plumbing emergency and needed the help of an experienced plumber. We called another well known service who quoted us some outrageous price just to come out on a Sunday night. But then we called Roto Rooter of Baltimore and they came right out with in the hour. The plumber provided us with a free estimate. He was courteous and very clean. He gave us a reasonable quote and worked fairly quickly to resolve our problem. I would recommend Roto Rooter to anyone in need of a good plumber!
A Google User
The service by Lau, the Baltimore Roto-Rooter plumber, was prompt, courteous and produced excellent results. I will always call them when I have plumbing issues in the future. Hooray for Roto-Rooter! Keep up the good work, Lau and Roto-Rooter! Again, thanks! Carl--August 30, 2011
A Google User
The Roto-Rooter plumbers from Jessup, MD saved my new condo's bathroom! After not being able to use my bathroom for more than 24 hours, I decided to it was time to call in a professional. Before contacting Roto-Rooter, I called around town trying to get a quote. Not only did other companies charge you just to come check out the problem, but they were extremely costly! Around midnight, I realized I couldn't wait until the next day to fix our problem so I called Roto-Rooter. Over the phone, they were friendly and compassionate and the plumber that came out had a great attitude (even for it being so late)! After about half an hour, he was able to fix our bathroom and for much less than other plumbing companies in the District. I would definitely use and recommend them again!
A Google User
William- Aug 25, 2011 A Roto-Rooter plumber from Jessup arrived on a stormy Sunday night within an hour of my call at 10PM!!! I was leaving town the next day and couldn't leave my kitchen drains clogged for my house sitter to deal with. The young guy was pleasant, thoughtfully taking off his boots at the front door, laying down plastic runners all the way through to the kitchen, and assessed the source of the problem within moments. Amazing! Have hear the Roto-Rooter jingle since I was a kid, and this was my first time calling them. No wonder they have been around so long!
A Google User
Roto-Rooter Jessup, MD...a very pleasant plumber came to our rescue when we had too much water building up in our basement window well...after the crazy downpours we've been having this summer it was time to take care of it!! So I went on line found the number & a plumber was at the house in no time! Lines are clear now, water is draining freely!! RECOMMEND!
A Google User
I called Roto-Rooter around 7:30 PM on Wednesday, Kam arrived around 9 PM and immediately understood the problem with my toilet. He removed the toilet and snaked the line all the way to the outside of the foundation. He put everything back together again with a double o-ring and a new water supply by 10 PM. My wife and I really appreciate Kam's timely service with my daughter's family coming to visit us Friday night.
Harry B. | Rockville
fast, knowledgeable, good advice
Brett M. | Rockville
I was thrilled with the prompt service (1 hour from the time of my call with no emergency surcharge). Victor cleared my blocked drain, cleaned everything up from his work, and explained things carefully for my future reference.
Heidi E. | Rockville
We received great service from our plumbers. They explained every aspect of the work involved and provided advice for maintenance to avoid future problems. They were very helpful. Thanks!
Ana P. | Rockville
Bawk was very knowledgeable about the problem and thorough in fixing it.
Michelle H. | Rockville
The Rotor Rooter plumber did a thorough job and cleaned up everything. Very pleased.
Bob B. | Derwood
James Lian # 2629 was my plumber. James explained what was the problem and gave me the option how to repair, while he worked on the problem he showed me why, how and pointed out the difference after, so I understood why it need to be repair the way he explained to me earlier. After the job was done, the bathroom was cleaned, and you would never know I had a sewer problem. Happy days are here again. =) Thanks James. Helen
helen o. | Rockville
Thomas arrived promptly and was very professional. There were a few set backs with the install but he remained diligent and completed the job correctly. He is very knowledgeable, hard working and honest. He is an asset to your organization and, if necessary, I will gladly call roto rooter again for any future needs. Thank you for everything.
Joshua U. | Rockville
On Wednesday morning we needed help with a backed up drain. With-in an hour of scheduling the appointment on line, Van arrived and got to work. He determined where the problem was and gave us options on how to resolve it. Van and his helper did quickly got started on what they needed to do. They cleaned up the area and with a friendly good bye they were on their way. Thanks Van for saving the day.
Max T. | Rockville
My experience with Roto-Rooter was great from the phone call scheduling the appointment to the service call. I would definitely call you again. My service tec. was Olu.
sharon w. | Rockville
I had an emergency situation with my kitchen faucet completely broken. Roto Rooter was able to come out within an hour and fixed my faucet so that it works wonderfully. The technician (Victor?) was on time, polite, professional, and efficient. He took care of my faucet and I am extremely thankful that Roto Rooter came to my rescue! Denise
Denise D. | Rockville
Arrived sooner than expected which was sooner that I expected when I first called. Friendly guy, knew what he was doing, efficient and quick.
William K. | Rockville
We were very pleased with the work that was done. Our service man did an outstanding job and was very pleasant. He took great effort to cover the floor as he brought in his equipment. We certainly will use Roto-Roother again
Manfred B. | Rockville
Today 11/30 we received the services for water pipe leak. The technician Kam #855 was very friendly, professional and clean up the area after the work was done. He did an excellent job. I am very happy with his service.
Ying C. | Rockville
Plumber came in and did his job in a timely manner and had a great attitude.
Lewis B. | Rockville
Mr. BT and Mr. Trevor came to my home to snake out my drain. They were on time, polite, and professional. They wiped off their shoes before coming in. They explained to me what the solution was to my problem and gave me the estimated fees upfront. They answered all of my questions with patience and thorough knowledge. ( I had many questions) They explained what work was done.
Janine B. | Rockville
I was extremely pleased with the prompt and excellent service I received from your technician, Mr. Van Nghaka when I experienced a sewer line back up over Labor Day weekend. Thank you so much! I also appreciated the service provided by the gentleman who checked the lines the next week to be sure everything looked clear. I would recommend Roto Rooter highly to anyone needing plumbing work done.
Judith M. | Rockville
I must give high praise to Jason Nelson and Daniel Walker your two Restoration Specialists. A sewer back-up is a horrible thing to experience and to see many of my possessions destroyed is very upsetting. I had no idea what was going on yet Jason kindly even drew a picture for me to help me understand. They could not have been more professional and in addition their kindness and concern was outstanding and indeed something that is rarely experienced in today's business world. For two days labored without stopping and while I hope that I never have to call for plumbing problems again you can be assured that I will call rotorooter and hope to get these to extraordinary men. The plumber were also outstanding.
Marcine G. | Kesington
Maung ${esc.hash}1425 was very professional and efficient. I will definitely be calling back if we need anything else. Thanks!!
Sayana R. | Capitol Heights
I sent this email to and but it bounced back as undeliverable. Let me know and I can send you the picture as well. I am sorry that this email comes much later than it should have but I figured better late then never. On Thanksgiving last year (2013) my wife accidentally flushed she engagement ring and wedding band down the toilet in our home (she was cleaning them and while leaving them to dry in tissues she flushed the tissues….) She was heartbroken and we didn't think anyone would be able to recover it and were even unsure anyone open on Thanksgiving. We called several companies and only Roto-Rooter had someone on call with a video camera to give it a try. Mr. Derrick Allender went above and beyond. Initially on the first attempt he was unable to locate it. He said "lets give it another try," and after a couple attempts we saw what we thought may be the ring. He tracked it down and noticed that it was still in the pipes in our basement and then noticed that if he pushed the wring several feet it would be in the pipes in our closet. He called in for additional help to cut pipes in the closet and pushed the ring through. My wife was jumping up and down with tears in her eyes almost as if we were engaged again! Mr. Allender was persistent, professional, and courteous. All on a day when we spend time with families yet Mr. Allender was never is a rush and wanted to help us as much as he could. I have included a picture of the night my wife, Kristin, and I were engaged. Thanks to Mr. Allender we can continue to take such pictures! Thank you, Mr. Allender!
Branden E. | Idlewylde
Greg and Quintin were very friendly and a pleasure to talk with.
Cynthia S. | Baldwin
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