Rochester, NY Rate location (103 Reviews) Call Now 585-235-7990

Roto-Rooter Rochester, NY: Customer Reviews & Testimonials

When you need experienced plumbers in Rochester, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Rochester, NY

The best plumber in Rochester Terry was very knowledgeable and super friendly fixed my toilet in no time and he arrived exactly when they told me he would be here . The service from Roto-Rooter is always exceptional and for the value you cant beat them
Eric N.
The service today was amazing. The serviceman that came to clean out my grandparents tank was very courteous, leaving everything in its place and the yard looking like nothing was done. The plumber also came to fix the drain in the kitchen and the leaking toilet. Now everything works as new in a 50+ year old Rochester home! Very impressed and looking into getting sewers and water put in by the same company!
J. B.
Excellent!! Terry was an awesome plumber and good guy to boot!
Ted T.
I needed a new hot water heater, and called Roto Rooter as I had been very pleased with their service before. Due to illness I had to reschedule twice--no problems! Yesterday the gentleman who installed the new water heater listened very politely to the brilliant ideas I had gotten about water pressure and water heaters from the internet and very patiently--and with a very good nature--explained the potential consequences of these ideas. He also explained about the updates and upgrades of this heater over the old one, and educated me about it's features. They are the best, and I would never hesitate to call them again.
Suze B.
My husband and I have been having issues with plumbing for a couple of weeks. This morning (around 9:30) when I did a load of wash I noticed that toilet paper was coming up through the drain. I immediately went to Roto-Rooter's web site and created an appointment. Within 1.5 hours a very friendly man showed up to fix the issue. He was here for about 45 minutes, fixed the issue, and cleaned up the mess. I was extremely impressed with the service and will definitely use them again (hopefully not soon) should a problem arise.
Emily R.
repair done to my satisfaction
John M.
I am so thankful. Gentleman came to fix a toilet in a bathroom we use for emergencies because we are waiting to remodel. The bathroom was only 1/2 functional and we would have to run up and down the stairs to turn on the water. Another plumber said we couldn't find replacement parts for the problems (really old bathroom) This gentleman went above and beyond to make sure the job was done right and efficiently and the same day. He fix the toilet but made it so we could use the tub and shower too until we are able to do things. I my husband said he had to go to make an extra trip to get something just so the faucet didnt leak. It was a very good experience for me.
Adam S.
He repaired and replaced my pipes and added a heating element to them. He showed me how to turn it on every year so the pipes do not freeze in the future. He was an all around nice guy and very professional.
Elaine B.
Everything went fine. They arrived on time, worked all day, leaving a couple of times for parts and left the area reasonably clean.
Mary Ellen L.
They came out two weeks ago. It was an emergency and they said that they would have someone here within the hour and half an hour later bingo, there he was! Wen your sewer is backed up from your house to the street you want them out. He checked the stuff that we had done in the house, as we were trying to trace where the problem was. He said we did a good job where we went. He said according to what we had done, the problem must be outside. We went outside and he opened a plug, there it was, right there filled, from the street to the house. It would have been a major disaster next. He got the rotor rooter thing out and opened it up and we were back in business. He said that we should flush it a few times while he watched. He was very personable and willing to explain what he was doing. He kept us informed and had a nice sense of humor. It cost around three hundred and fifty dollars. I give them 'A's overall.
Geri R.
Came the same day I called and did a great job fixing the problem. Thank you
Lauren B. | Rochester
Service was very prompt and everything I was told would happen did. All personnel were very pleasant and apparently honest.
Judy M. | Rochester
Your representative was able to diagnose the problem right away, and solved it quickly and efficiently.
Cheryl B. | Rochester
They were very very nice and they did a great job.
Thea V. | Rochester
They were very very nice and they did a great job.
Thea V. | Rochester
mark c from roto -rooter did an excellent job removing the tree roots that were clogging my drains. He was on time and professional and did a beautiful job cleaning up after he was done ! I would definetly recommend mark and roto -rooter too friends and family !Friendly,professional and prompt service !thank-you mark ! a. | Rochester
Outstanding service! My call was returned very shortly and my plumbing issues dealt with the same morning (shut off valve replacements). Matthew Iacchetta was very professional and explained issues in a layman manner so I understood what he was talking about. No up-selling or pushy, just good old fashion plain honesty. Very pleasant experience.
Marie D. | Rochester
I'm very satisfied with the service done by Roto-Rooter. I called for a plumber to snake my sink line. Frank was over in less than an hour. He was friendly, knowledgeable, and involved me in the cleaning process. The drain was cleared quickly and Frank was on his way. Job well done.
Andy H. | Rochester
Prices are way higher than they used to be. Several friends recommend using Other places. I don't know I call ever 1-2 years 426.00 to spend 30 minutes routing line is getting just too high. Would be nice to offer a special for long time customers
Julie L. | Rochester
Very prompt appointment scheduling. Representative arrived during the time frame originally stated and they called prior to arriving. License #310 (Tim) was very personable, friendly and knowledgeable. He had determined the source of the problem and rectified it in a timely manner. He also went above and beyond in assisting in moving large items to get to the source. We are very pleased with the service we received today and would definitely call again and request Tim if necessary!
Jim D. | Rochester
The septic system was pumped efficiently and cleanly and all my questions were answered by a respectful and competent employee! I was very pleased.
Erinn B. | Rochester
Technician arrived within an hour of my call, and performed an outstanding job with the repair. Very happy!!
Christopher C. | Rochester
The technician was out to our house when he said he was going to be. He explained what he was doing and any extras that needed to be done. He talked to me before he left. Awesome job...Thank you.
James M. | Rochester
Very professional service. Job well done!
Philip Y. | Rochester
Timely, did everything I asked for, answered all my questions
Mark P. | Rochester
Fast, professional service!
Kyle B. | Rochester
Good service .Done right the first time.
joshua s. | Rochester
Technician Chris arrived promptly and found the source of the water drain problem immediately. He solved the problem in a quick and efficient manner. I couldn't give Chris and Roto-Rooter a higher rating. I have used plumbing/drain cleaning services for over 50 years and this is the best it gets! You can be confident the job will be done quickly, cleanly and professionally.
Thomas G. | Rochester
We had 3 separate issues to be fixed and Butch did them methodically and neatly. We've used Roto Rooter in the past for drain issues and we've been very happy each time they've come. Highly recommend them!
Sally W. | Rochester
When you find water in your basement, you like company, and help! I emailed Roto Rooter at 8 PM in the evening, and they were at our home, helping us the next morning by 9 AM. So very helpful, efficient and capable. The problem of the blocked pipe in our basement was solved in a little over an hour, and we were very satisfied and very relieved. He gave us a coupon too.
Gayle S. | Rochester
There on time and done correctly and efficient! Thank you!
James M. | Rochester
I discovered I had a leaking pipe underneath my sink on a Tuesday night...Went to work and then called Roto-rooter as soon as I was about to leave at 5pm. The receptionist I spoke with kind and understanding; I had a technician waiting for me as I pulled into my driveway at 6pm. I was extremely high strung after a long day and now had to hear the news of what type of damages and charges I was up against. Thank God I was sent Rick! He was knowledgeable, patient, friendly, and explained the entire process thoroughly. He even went the extra mile and explained which water lines connected to each specific area in my house. For all my plumbing needs I will forever have Roto-rooter as my first choice for the job! Jack turned a stressful situation into a pleasure for me... Thanks Roto-Rooter!
jholena s. | Rochester
Service Technician Steve was prompt, professional and took care of the clogged pipe in the basement quickly. He was pleasant and worked efficiently. I was amazed how nicely he cleaned up when the work was completed. Couldn't ask for more. Steve rates the highest rating possible!!!
Thomas G. | Rochester
We called Roto-rooter for assistance in cleaning out some of our drainage pipes. They were efficient and very effective. The technician was also friendly & helpful!
grandeville s. | Rochester
Matt and Mike were friendly, couteous and very professional. Also, did a great job! Noelene
Noelene V. | Rochester
The Tech. was very professional and courteous; I would recommend or use Roto-Rooter service again. Thanks.
Gerry L. | Rochester
The guys were very professional and knowledgable. They answered all my questions, and even gave me information about transitioning from a tank to tankless water heating system.
Michael L. | Rochester
Prompt, excellent service as usual.
Mary B. | Rochester
Mike was very professional and helpful.
Bonnie M. | Rochester
Did an excellent job
Jim f. | Rochester
Very easy to set up appointments, have convenient hours of service, always arrive within the window they provided, are fast & efficient & give an estimate upfront. Have always done an excellent job each time I've used them on a variety of things- clogged drain, sump pump repair, faucet replacement.
Jennifer K. | Rochester
Mark did an excellant job installing and cleaned up after. Thank you
Bartholomew M. | Rochester
The tech did a great job he was friendly.
John M. | Rochester
Everything went very well. On time, service good and plumber knowledgeable as well as friendly and easy to talk to and explain the situation. Many thanks.
Edward T. | Rochester
Very professional and complete service.
Robert F. | Rochester
on time and friendly service!
christopher e. | Rochester
it was great to get someone there quickly on a saturday.
Amy H. | Rochester
Great service tech and great service all around. Wonderful experience with this company.
Barb S. | Rochester
prompt. clean, friendly, efficient, and all communication was as good as it can get JOB WELL DONE, THANKS.
tom s. | Rochester
We are very pleased with the installation of our new toilet. Work was performed quickly and with a good degree of skill. We will use Roto-Rooter in the future as needed.
Robert F. | Rochester
He explained everything , was helpful and fast
Kathleen A. | Rochester
The technician was prompt and explained the problem to me before he started and also explained what needed to be done to correct it. During the service call he was able to determine that there may be an alternate access at the street (unfortunately it was buried and unable to be located) that the city can use in the future if the problem is their responsibility.
Brianne L. | Rochester
Tim G did a fabulous job!!!!!!
Barbara F. | Rochester
Omg they were all fantastic and professional. I had them come on two separate occasions and each was great. I couldn't ask for anyone better. They went above and beyond. I can't thank you guys enough. I will definitely refer you to everyone. I will also continue to use your company for anything in the future. I'm a happy customer. All of you made a very stressful situation much easier to deal with.
Christina C. | Rochester
Friendly, efficient, and did exactly what they said they would!
Michael D. | Rochester
This is the second time I have had occasion to utilize the services Roto-Rooter provides and I can not say enough good things about them. Their service has always been prompt, the problem was properly corrected and their services are far superior to any prior alternative plumbing source I have previously utilized over the past 50-year period. Should I have further need of the services they provide you can be sure my first and only call will be to their company. Dan Winagle
Daniel W. | Rochester
Roto-Rooter installed a water heater that I purchased at Home Depot, and the service was exceptional. I was contacted by the main office and provided with updates every step of the way, and the technician (Matt) was fantastic to work with. I would absolutely recommend Roto-Rooter for any plumbing needs.
Jeromy M. | Rochester
Derrick did a great job unplugging the float valve in our basement crock. He was friendly, polite and made some great suggestions going forward! Very satisfied and would absolutely use Roto Rooter again!!
Sally W. | Rochester
The service was very good
Alfred c. | Brockport
Matt Grippo was great to work with. Efficient, reliable, knowledgeable, and had great communication with me.
Florence F. | Rochester
Your company responded in a very timely manner. The technician was very friendly and knowledgeable as was the receptionist who booked my appointment. I am anticipating that the problem was fixed. Thank you for your timely response. Tonja
tonja o. | Rochester
Derek was very efficient and knowledgeable about my sink problem. He was able to fix it in a very short time. I was very pleased.
Linda P. | Rochester
Very helpful, got quotes on the spot for future jobs and spotted REAL issues with my plumbing.
William H. | Rochester
I've been using root-rooter for many years. (so obviously happy with the service!). On this call, Jennifer was, as always, very helpful and pleasant. Jack was great. Did everything I asked for., was very pleasant, polite, and friendly. Cleaned up everything and all works fine (and I no longer have a pool under my sink!)
Beverly J. | Mendon
Every time I call, I always have a great experiece. The staff is very friendly and responsive. I put my request in online and within 10 minutes had a call back. My plumbing issue was taken care of that same morning. Its nice to know this company is available when needed and youll get great service. The repair was done correctly the first time and was cleaned up afterwards.
Dustin B. | Rochester
Even though they where running late to get to my house they guy stayed late to finish our job becuase it was my kids b day part the next day.
Dave H. | Hamlin
They were here within an hour to fix my clog issue in my issue, and even told me about my 6 month warranty service with them that I am under.
Paula W. | Rochester
The receptionist has always been very kind, friendly, & helpful when I call for help. The technician has made three visits to our house. In the first visit he installed a new water heater. He was very courteous and professional. A month later, he was called back and came right out and diagnosed a faulty pilot assembly in the new water heater. He made the phone call to the manufacturer, asked all the right questions, and arranged for immediate delivery. Two days later he came back and installed the new part. My wife & I are very pleased with this technician.
John C. | Rochester
Service rep, Derric, did a great job. Very knowledgeable, honest. I was apprehensive calling a big company, but happy I had him help out. Went above and beyond our expectations. Need additional work done in near future. Will be getting estimate from Roto-Rooter for sure. Kristin K., Henrietta
Kristin K. | Rochester
Your Technician Matt is a superman. I have never in my 65 years seen a more knowledgeable, affable and qualified plumber than Matt. He is way over the top when it comes to dealing with people and making a very dire, stressful situation seem easy. He did a complicated gas to electric water heater conversion for us on extremely short notice and handled everything so professionally. And it was no easy task. He dealt with a very short basement, many obstacles in his way down there, dark, spiders, a cold rainy day with no heat in the house... on and on. If I still had my business going as I did have for many years I would have tried very hard to hire him away from you and I would have made the pot pretty darn sweet to get him. I have heard all your employees are the same way too. Roto-Rooter, you must be doing something right to get and keep these kinds of employees. Thanks, I will be using you again.
Jack D. | Rochester
Technician, Paul, was very thorough and pleasant. Thank you for taking care of the situation.
Penny I. | Rochester
He was very nice, knew what he was doing and I am happy to say my kitchen sink is now draining the best it has ever drained! He had to work hard and did a great job and even cleaned up after himself;) he should get a raise!!
Barb K. | Roch
He was very nice, knew what he was doing and I am happy to say my kitchen sink is now draining the best it has ever drained! He had to work hard and did a great job and even cleaned up after himself;) he should get a raise!!
Barb K. | Roch
The first person came in 15 minutes used newest equipment to diagnose broken pipe under cellar floor. Repair guys came and dug up 10 feet of cement, installed new pipe and cemented floor over in 4 hours. Very well done.
Brian s. | rochester
Called this morning with tub/shower problem....all fixed and not even 5:00 ;)
Traci M. | Rochester
He did a great job clearing the drain. Highly recommend Roto Rooter.
Paul D. | Bloomfield
Andrew 202 was great
Jeff G. | Clifton Springs
The service was amazing and friendly. Very professional and knew the exact fix for my problems. The advice shared was spot on and I will definitely reach out again for any plumbing needs.
Jonathan M. | Webster
Just want to say thanks to Butch for coming in Saturday to cable our floor drain . Butch always does a great job for us. Tom
Thomas B. | Canandaigua
Our serviceman was extremely pleasant and professional, as this was the third time we have used Roto-Rooter. All three times, we have had excellent service.
Gary K. | Rochester
Service was excellent but I could have gotten the work done cheaper.
Jim P. | Fairport
He was very nice, knew what he was doing and I am happy to say my kitchen sink is now draining the best it has ever drained! He had to work hard and did a great job and even cleaned up after himself;) he should get a raise!!
Barb K. | Roch
I was glad to find out that the time of day does not influence the price of the service. I called after 5PM and my problem was fixed before 9.
Marcia L. | Clifton Springs
I was very impressed by the speed with which Roto-Rooter was able to respond to my request for service. I forgot the names of the two men that arrived to clean out the sewer, however, I must say that they were friendly, helpful, and professional. They cleaned out the plugged sewar all the way to the main swear in the street. I would call Roto-Rooter again if I have a problem, but hope I won't have too.
Charles P. | Rochester
I'm not sure of the name the man who helped but he was great. Very friendly and helpful. Thanks so much Paulette
Paulette S. | Brockport
He was very nice, knew what he was doing and I am happy to say my kitchen sink is now draining the best it has ever drained! He had to work hard and did a great job and even cleaned up after himself;) he should get a raise!!
Barb K. | Roch
Everything was perfect customer service wise. The tech was friendly and out going. They were timely and fast. The only critism I have would be spending ${esc.dollar}312/-${esc.dollar}30 coupon, leaving a ${esc.dollar}278 balance for what was about 10 minutes worth of work. I feel thats a little excessive for some people. This is probably why I would look at another company in the future because even though ${esc.dollar}278 isn't a lot to us it is devastating and a heavy financial set back. Especially with our son's 2nd birthday in 2 weeks. If you offered a discounted rate based on income that would be a great oppurtunity for me to do repeat business with you. I would probably never hesitate to call you knowing I could afford it.
Michael J. | Rochester
He was very nice, knew what he was doing and I am happy to say my kitchen sink is now draining the best it has ever drained! He had to work hard and did a great job and even cleaned up after himself;) he should get a raise!!
Barb K. | Roch
Technician went above and beyond to help diagnose the issue, and fixed it on the spot. He was very friendly and professional. I will strongly recommend roto rooter to others, and will definitely use them again in the future.
Jason M. | Hilton
Service individual was excellent.
William K. | Rochester
Technician was very knowledge and friendly. Could not have done a better job.
Doug g. | ontario
A terrific response time and knowledgeable. Professional with fast service. Excellent experience from beginning to end.
Jeffrey H. | ROCHESTER
The technician came at the appointed time. He snaked the drain in no time and was very thorough.
Stacey M. | Rochester
Jeremy Webb - good tradesman, good character, good man, good job! Impressed by his professionalism.
Peter D. | Webster
minor flooding from a hot water heater that gave up the ghost. Wonderful service and superior people from the call center to the plumber himself. Now THIS is how it is done.
Douglas K. | Webster
I had a water heater installed through Lowes on 6-10-15. Our service person Matt G. did a great job. He was very professional and completed the installation quickly.
Rodger E. | Rochester
I had a really plugged drain pipe caused from the garbage disposal. The service technician was very pleasant and efficient. He had the drain cleared quickly and was on to his next job. Thank you Roto Rooter.
Darlene K. | Webster
My tech did an awesome job replacing my shower fixture.
Luis C. | North Chili
We liked you on facebook and following you on twitter. We had a great experience with Derrich our plumber. He quickly analyzed our problem and went to work. He cleared out all the tree roots that were making the drains run super slow. He showed us where the problem was coming from with the camera option. He gave us great advise on what to do as it will keep reoccurring. So in the future Roto Rooter will be hearing from us again. We left a longer review on the google review site, check it out. My Dad always said, "If you want it done right, go to the best".
Frances I. | Manchester
Derek and Kyle were here about an hour after we placed the call to the office. They were very professional and were able to snake our outside drain in about 45 minutes. There were no messes we understood exactly the work they were doing. I will definitely call them again.
Laurie & Greg P. . | Rochester
Scott Olek
35 Sunset Street
Rochester, NY 14606

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