Richmond, VA Rate location (86 Reviews) Call Now 804-794-7474

Roto-Rooter Richmond, VA: Customer Reviews & Testimonials

When you need experienced plumbers in Richmond, VA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Richmond, VA

I had a great experience starting with the phone call I made to schedule a technician to come figure out my problem. Keith the technician was very professional and was really looking out for me. He fixed my sewer line clog which turned out to be a tougher job than expected. I highly recommend this company with no hesitations.
Mary R. | Richmond
On time. Very knowledgeable and very nice. Tried to clear problem without snaking it but it wouldn't clear. Appreciate the extra effort. Would use again and would recommend.
Chris J. | Richmond
Mr. Rashaan Pride installed a toilet for us on October. 5, 2016. He was prompt, thoughtful, careful and professional. He had to work in a small space with a heavy toilet, but he made sure to protect our floors and he kept everything organized and worked efficiently. He did a flawless job, and we were impressed with his people skills as well as his plumbing skills. We will call Roto-Rooter the next time we need a plumber.
Dale B. | Richmond
I am very happy with job they did on Friday Sept 16, 2016, very friendly, respectful and helpful, they explain everything. I am thankful, outstanding job. Jennie was very helpful in making the appointment and callling make sure things were ok. I give and Excellent Rating to evan and SAM AND OF COURSE + jENNIE AND tAMMY.
Geraldine P. | Richmond
I am very please with the service. Evan and Sam was very Friendly, Respectful, helpful and Explain everything. They did and Excellent job. I recommend Roto and thank you for your service. Thanks Evan and Sam. Thank you Jennie for making the appt and calling to let me know they were coming. Thank you Tammy.
Geraldine P. | Richmond
Rashaan Dride (I think Dride) #152 came out to help me with my hot water heater element replacement. It did not go smoothly - not because of him! He was professional and careful and stayed calm in the mix of the tank not draining at it should and water going everywhere. He cleaned up my mess and did not leave until everything was to my satisfaction. I really appreciated him greatly! Roto-Rooter is always someone I can count on and Rashaan will be requested in the future for any issues I have.
Pam S. | Richmond
He did a good job.thank you.
Joseph T. | Richmond
The gentleman who got my daughters ring out of the sink was very friendly and professional!
Kathryn R. | Richmond
Roto Rooter came out to my house just 2 hours after I called. I am very happy with the service I received and would highly recommend them to my friends and family
Robin F. | Richmond
JR and ted provided professional, efficient service while unclogging the underground pipes in my pool.
debbie r. | Richmond
Thank you for helping me through a difficult situation in my basement. I appreciate that you all stayed on top of this until the problem was resolved. Jerrod was the technician who was here both times. He was excellent, very polite, knowledgeable, and efficient. I will recommend you all to friends and family.
Macon W. | Richmond
Roto-Rooter provided timely same day service with a prompt call which allowed me to get home in time to meet the team. They resolved the problem very swiftly and treated the house with respect. We had an unclogged drain in no time.
Maggie P. | Richmond
Rashawn and JR are the best. They responded to my call to fix my family room toilet which was clogged and got it running again, even though it is a 'dinosaur'. We discovered a small leak the next day and they came right back and attended to it. Bottom line, I have a really really old toilet that needs to be replaced and they have agreed to come back and do that for me..I appreciate all they did and their willingness to provide me information and keeping me updated with their findings. Great customer service !! I will request them by name everytime I need plumbing services. Great experience.
Kathy B. | Richmond
JR was prompt, professional, and gave me options to save me money and time. I will ask for him by name on my next plumbing problem.
John L. | Richmond
I called your company on Sat 7/9/2016 for help with my plumbing. I spoke with the lady on the phone who was fantastic, polite, and very helpful. She helped me set up an appointment for Sun 7/10/2016 for service between 0800-1000. The technician arrived promptly at 0800 and went to work. He stayed until the job was done and done right. His work ethic was commendable. He was professional, and polite; you are lucky to have him. I am grateful that he was assigned to my house that day. I just want to say that this was the first time I had to call for emergency plumbing and wasn't sure what to expect. Both of the employees that I interacted with are examples for your company. I will share my experience to anyone who needs a plumber and will consider your company if I ever have an emergency again.
allison h. | Richmond
Roto-rooter was at my house less than 10 minutes after I called and had my drain line cleared within 20 minutes! Thank you so much!!
Carmen S. | Richmond
Very prompt and courteous service from the initial contact lady to the repairers (Sean and man with him whose name slips me). Very professional and efficient. Feel I made wise decision called Roto-Rooter for the needed repairs.
william Y. | Richmond
The dispatch team that came out was very knowledgeable and professional. Gerald and Tavras took the time to really explain the service that was availbe. Once our selection was made regarding the service. Gerald and Tavras fixed the problem. We greatly appreciate your help.
Horace J. | Richmond
I was real impress with the service I received, Mr. Gerald and Mr. Tavares was every professional they explained both my options very clear and help me decide with one was the best way to go and that really helped me. Thanks for a job well done.
Horace J. | Richmond
Even did a great Job! Really cared about what he was doing and didn't leave until we were satisfied with the results. He's a keeper
Ryan G. | Richmond
Fast, friendly, had me up and washing my clothes again after replacing a washer valve in the laundry room. A very pleasant experience. I will use Roto rooter again, :-)
Susan P. | Richmond
The men did a very good job of fixing the pipe that connected the sewage line to the city line. They did their best in returning the yard back to normal as possible.
Tommie T. | Richmond
Very pleased with the work done on my 70 year old home. Keith and Craig on the second day had all lines open. Keith was helpful in explaining what he was going to do and what was found. Thanks for a nice experience. Janet
Janet W. | Richmond
Gerald and Tarves were very polite, courteous and very professional. Any such service I need in the future or anyone needing service I would definitely recommend Rotor Rooter. Gerald and Tarves are an asset to your company.
Bruce M. | Richmond
Service was excellent, customer service is excellent and Sam and his trainee did a super job. It was a hard one and he worked hard to fix the problem.
Gene S. | Richmond
Everyone was very pleasant to work with. Your customer service is excellent. Sam and his trainee were delightful and very pleasant and Sam worked very hard to help solve the problem.They were very helpful and wanted to get the problem solved and very hard workers.
Gene S. | Richmond
The gentlemen who came out were professional and did the job quickly. I appreciate their explanation of the job and the charges. My job was completed to my satisfaction. You could not even tell they had been here. Very good work!
Pam S. | Richmond
Fast and courteous service from Amanda, her supervisor and Jeff, the technician that came to the house.
June G. | Richmond
Service personnel were punctual, knowledgeable and very courteous.
Clive W. | Richmond
Evan Invoice #150449 I called at 630am and Evan was at my door at 1030. He was very helpful, I will certainly call roto again if I have plumbing issues.
Chad M. | Richmond
I was very happy the plumber was able to clear my drain. All the sinks and tub drains are running very well. I'm especially happy about the tub because it has run this well in years.
Marguerite S. | Richmond
Ms. Tammy and Mr. Evans are very pleasant and understanding people to work with. They are always willing to help you with any problem that you may have with your plumbing. I greatly appreciate their service and would highly recommend their service to anyone in the Richmond area!
Sheila M. | Richmond
The job was done quickly in a very professional manner. All my questions were answered.
Fay F. | Richmond
Evan was extremely knowledgeable, helpful and quick to find the problem. His service was certainly a testimonial to Roto-Rooter's commitment to take care of the issue. Great job and I would highly recommend them and use them again if needed in the future. The office staff was beyond courteous, too. Thank you!
Susan W. | Richmond
I already sent a review. I totally trusted Keith and will ask for him again.
John David M. | Richmond
Upon arrival and inspection the technician diagnosed the problem as a leaking bladder in the well tank causing pump to cycle rapidly. A new tank was procured with associated valves and switches. The tank installed and technician was on his way. Rapid cycling of the pump ceased, issues resolved. Thanks ROTO-ROOTER.
Garland C. | Richmond
JOHN M. | Richmond
On Saturday 3/19/16 we had a sewage backup in our basement drain at our house. My plumber recommended I call Roto-Rooter. On 3/19/16 I talked with Michelle who was friendly and who was able to get me an appointment that very day. I was fortunate Roto-Rooter sent Sam. On the same day he used both the snake and camera but was unable to budge the blockage. He came back on the next day and with the use of the pressure hose and camera he was able to remove the blockage. He worked very hard on it for a very long time on both Saturday and Sunday. He didn't give up. I don't think most plumbers would have worked as hard as he did. He went above and beyond.
Gray M. | Richmond
I called Roto-Rooter to clear a culvert and clean a ditch at the drive-way entrance to our house. Evan came promptly to examine the sight and then arrived at the scheduled time to do the work. He was courteous and clear the area in a short period of time. I will certainly recommend and call Roto-Rooter in the future. Our invoice # was: 150193.
Tim S. | Richmond
I called on a Saturday, and Tammy was able to fit us in before the "after" hours time. Craig came in and found our problem, and was able to give us several options to fix it. I would definitely call Roto Rooter again. Thank you so much for your help.
Mikki E. | Richmond
My main line drain to the sewer stopped up. I called the Chester, VA office late as thy were just about to close. I told the lady at your office my situation and she informed me that if the service mane came out now there would an extra charge for off hours work or I can send the service man out first thing in the morning I told her to send him first thong in the morning. He arrive early as promised. He got the drain unstopped then ran the TV camera down the drain and showed me the exact spot and depth where roots were stopping the drain up. He marked the spot on the lawn where the stoppage was. That afternoon my plumber was able to quickly repair the line get the roots out. Yes I would recommend Roto-Rooter to my friends. GREAT JOB Roto-Rooter !!
Lawrence K. | Richmond
The technicians were efficient and courteous. The Work was done in a timely fashion! I was pleased with my first experience with Roto Rooter!
Pat G. | Richmond
Got here on time, fixed the problem with no fuss. Service technician had great customer service skills and knew what he was doing.
William C. | Richmond
Sean was efficient and helpful resolving our issues.
Pamela P. | Richmond
shaun was very very helpful and kind
edward a. | Richmond
Tavares and Gerald, your employees, were such great guys. They explained all that was wrong with the sewage system, kept me informed as they worked and showed me the camera findings and broken pipe. It was a very hot day but they worked without taking a break. They were professional and courteous.
Mallory S. | Chester
The service guy's name was Shawn and he was very polite & knew excactly what he was doing
Danny M. | Highland Springs
The technician was very professional and I would and will recommend Roto-Rooter to anyone!
Danny W. | Petersburg
Well pleased with the technician's work performance, attitude and professional demeanor. Thank you Evan for your excellent service.
Diane B. | Richmond
I am the tenant for Marjorie Bertolino who has an account with you. Since I was here, she asked me to complete this survey. The technician was very polite and knowledgable. I can't remember his name, but it was something like Treyvon. Either way, he was awesome.
James G. | Richmond
Efficient and professional. Knowledgable about problem.
Rebecca C. | Richmond
Evan was on time, courteous and able to complete the job in less time than originally indicated. We would definitely use him for any other issues that may occur in our old house.
Toby T. | Richmond
We had a drain back up on Saturday, called and a service technician came out rather quickly. He listened to what I had to say, asked questions accordingly and went to work. The technician was extremely polite and professional, and a pleasure to work with. Once he found the problem he let us know what had to happen and that he would be back on Monday morning to fix it. Our technicians name is Evan and he is truly an asset to the company.
Tristin S. | Hopewell
I would like to Thank the technician that came out on Thursday June 25, 2015, Gerald. He was very good at what he did and helped my father a great deal. I will definitely use him and Roto-Rooter again.
Glen R. | Richmond
Evan was on time, courteous and able to complete the job in less time than originally indicated. We would definitely use him for any other issues that may occur in our old house.
Toby T. | Richmond
I had the pleasure of having Evan from ${esc.hash}145 come out to my property and investigate my blockage problem. He was extremely personable. He educated me about my drainage system. He allowed me to watch the snake cam to discover my home wasn't even connected to the city sewage system. No one informed me when I bought the home that I was connected to septic and not city sewage. He even informed me on how I can properly go about getting connected to the city system. In the mean time he fixed my immediate issue by removing the blockage. I am thankful for her service and his friendly personality.
Brandon K. | Richmond
Richmond Virginia was very prompt in servicing a major back-up on the first floor of a Seniors apt. complex. Thank you so much for responding so quickly and taking care of the back up for our elderly citizens
Lynn A. | Richmond
Sewer line clog was analyzed quickly and cleared.
Howard N. | Glen Allen
Technician Shawn Reeves finished his last job early and so got to ours early too. He got straight to work. He worked into the night to get our sewer and water lines repaired. He had to dig up the yard to do so and was back this morning as promised. I am delighted that you have such a pleasant, hard worker in your employ.
Ruth G. | Henrico
Day before Easter, called with a sewer blockage and backup into the house. The Technician, Evan no. 145, arrived in about an hour and a half vs. 3-4 hrs. other plumbers said they could get to us. Evan was awesome. Did a temporary clear but needed to come back to replace part of the line and Y joint. Gave us his personal cell to call if needed anything. We did. Text him on Easter Sunday and asked if he could move up the final repair to Monday instead of Tuesday because of some standing slug and forecast for rain on Tuesday. He text back in about 5 minutes and said..."Ill make it happen and call you in the morning when I'm on my way." Replacement of the Y sewer joint took an hour less than what he though. He as pleasant, on time, and very helpful. Well done sir! Many Thanks...Doug Taylor
Doug T. | Richmond
I would like to praise Jeff for the services I received. Out of about 6 groups he was the ONLY 1 that got it correct and it was exactly what he said it was. I have referred Jeff with Roto-Rooter to my neighbor and she should be calling in the next few days for service from him. Thank you again, Jeff was AWESOME!
Franklin D. | Richmond
Great work! Thank you! My problem is fixed.
Hazel M. | Richmond
Sam did a great job and i would have him back. i think you need to do a better job with calling your customer back in a timily fashion
Joe G. | Richmond
The service person arrived within the time frame promised. I was kept informed by the dispatcher and the service performed by the technician was more than satisfactory. The technician was polite and knowledgeable.
Beverly S. | Richmond
We are very happy with our service, the speed a plumber got to our home, the helpfulness of the plumber, and the quality of service.
Anthony A. | Richmond
Sewer line clog was analyzed quickly and cleared. Serviceman was very professional.
Howard N. | Glen Allen
Jeff listened to our questions & spent time explaining what needed to be done. Excellent job.
Thomas B. | Mechanicsville
I would tell others to call Roto Rooter all because of the ( OUTSTANDING SERVICE ) that I have received from your plumber (( Shawn Reeves )) whom I hope you do reconize as a HUGE contribution to this company and the company (( ASSET )) that he is !!!
Miss Linda Lee P. | Richmond
Very quick and efficient.
Joe G. | North Chesterfield
Great service!!! Thank you
Cindy H. | Richmond
Made an emergency call for service and a technician was at my house in 45 minutes. The work was completed in a timely manor and he put me in touch with a restoration company that followed up on repairs. Great customer service!
Paige H. | Midlothian
Shawn did an excellent job of determining the problem and explaining what needs to be done. I'm very satisfied with the service and would call Roto-Rooter again. Thanks.
Thomas D. | Richmond
I have used Roto-Rooter as a service provider on servearl ocassions and have always been very satisfied.
Dwain S. | Mechanicsville
I have had to use Roto Rooter twice within the last 2 weeks due to a plumbing issue at our office. The first technician was only at our office maybe 30 minutes so I was unhappy when I had to call again to get someone to come back out for same problem so I requested a different technician. Clint was EXCELLENT and very knowledgeable. Very professional and explained everything to me. Clint spent a lot of time trying to solve what was causing the problem.
Barbara S. | Colonial Heights
My technician was courteous, efficient and knowledgeable. He took the time to explain what he was doing and why he was doing it.
Carol L. | Richmond
Keith was here very quickly after my sewer line backed up. He cleared the line so that I could use water and then was back this morning with a helper to replace a broken pipe. The whole process took less than 24 hours, and he kept me informed every step of the way.
Rebecca W. | Richmond
Very good Services,technician recommended things to keep my home well insulated and keeping them from this to occur again.
Mark K. | North Chesterfield
Some confusion about the problem in our line, but it worked out well when the county line was also in need of repair
Richard T. | Chesterfield
Very professional and timely
Curtis w. | Richmond
Roto Rooter service man(Sean) was excellent. He found the problem of why the bathroom flooded and explained how and why the problem happened. There was over one inch of water in the bathroom and it flowed under the wood floor outside the the toilet. He gave the name of a very reliable company and they were able to solve my water damage I was more than pleaded with Sean and Roto Rooter. Will call them again if needed
Anna S. | Midlothian
Service was done quickly and the service man was very friendly. Very Pleased Thank you Carol Thompson
Gary T. | North Chesterfield
Your company is fantastic and is the only one we will use for any plumbing problem. Every technician who has worked at our home has been patient, knowledgeable, and totally professional.
Anne M. | Richmond
Thank you so much, you were able to come out the same day I called to set the appointment to fix the broken pipes under my sink. After a week of trying to find a plumber I called roto-rooter after watching an episode of Ghost Hunters. The tech was friendly and knowledgable, he even showed me how he fixed the problem.
Trinidad R. | Powhatan
Technician (Evan) was very proficient and professional. Even gave me pointers to help prolong my disposer replacement.
Greg B. | Midlothian
Thank you so much for Gerald being our serviceman from your company. Gerald is very professional and definitely knows his job. I would also like to thank you for Tammy and Amanda, who generally set up our appointments and inform us on any information such as arrival times . . These individuals are a tremendous asset to Roto-Rooter and a great service to us. Thank you
richardine j. | Richmond
Tammy, Clint & Evan did a great job for us today. Tammy did well with all the information needed to get them to the job. Clint & Evan did great on unclogging the sewer main, very professional. I would use there service in the future.
Trae W. | Richmond
Sunil Sethi
2921 Cardwell Road
Richmond, VA 23234

Back to Top
Business Account Login