Raleigh, NC Rate location (120 Reviews) Call Now 919-546-8689

Roto-Rooter Raleigh, NC: Customer Reviews & Testimonials

When you need experienced plumbers in Raleigh, NC, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Raleigh, NC

John, tech 2961 was very courteous, polite, and professional. He completed the task in a timely manner. He came through the front door wearing booties (which wasnt asked, but very thoughtful). Overall, I was very satisfied with the service and will not hesitate in the future to use or recommend Roto Rooter.
Shannon E. . | Morrisville
Excellent work done to my satisfaction in a timely fashion. Thank you
Pascal T. . | Cary
david was very personable and explained step by step what he was doing and cost of each thing he performed
pete o. . | smithfield
Was exceptionally pleased with the service provided by both David Hugee and John Armour. Both kept me informed of what was going on, were respectful and cleaned up the areas beautifully. Though I hope not to need your services again, because of David and John, I will call Roto Rooter again. Also pleased that Carol kept me informed when schedules were delayed. Didnt like schedules being delayed, but at least I knew what to expect. Shows respect for my time. Thank you.
Patti D. . | Cary
My technician,John was very friendly and knowledgeable. Gave a decent estimate of cost before starting work. Although the final cost was slightly more due to extra time involved. John explained all this to my satisfaction. Will recommend roto rooter.
Roger K. . | Efland
The service provider was professional and explained everything he was going to do. I was apprehensive about acquiring service because there are so many horror stories; but the service I received was excellent.
Great Service, professional technician, can be recommended to all my family and friends.
Shelia C. . | Wake Forest
The person who came to the home was on time but he came from Durham, I could tell that someone else should have came who was closer. I received a call saying that someone would come about 1pm but that person was doing another job. I then had to call again after no one arrived, thats when the person from Durham came over. His timing was great but the first person didnt show up on time.
vincent p. . | wakeforest
Tim was amazing and worked hard to get the job done. It was not an easy job!
Michele P. . | Durham
Desmond was extremely courteous and respectful, as well as competent.
Margaret R. . | Durham
The gentleman you sent out was very good. We appreciated his help and would recommend him. Very knowledgeable. Easy to ask questions / was able to answer all my questions. Thank you for sending him.
Steve H. . | Raleigh
thanks to desmond we are very happy! m. flinn
mike f. . | durham
The guys were great and responded appropriately.
Martha R. . | Durham
Excellent service. Fast and courteous. great people.
James B. . | Cary
I was very pleased with the affable nature and hard work of the young man who came out,Tim Mitchell. I am so happy we decided to call Roto-Rooter. Hope there is not a next time, but if there is, Ill know exactly who to call.
Anne B. . | Durham,
My service person was Gary Wilkins. He was truly a wonderful person to work with. Very professional. It would be great if all technicians were as friendly and knowledgeable as he was.
wayne m. . | benson
John did a fantastic job, Very professional and knowledgeable. I was extremely pleased.
James W. . | Raleigh
Cody was amazing! I will definitely call your company again if I have plumbing issues in the future due to the exceptional service Cody gave us. Thank you!
Emilie R. . | Hillsborough
Arrived on time, very courteous and personable, asked great questions to get to the likely cause of the problem, no charging me an exorbitant fee, lots of great advice
Susan S. . | Cary
John was the technician who did the work. I found him extremely knowledgeable, thorough, friendly and courteous. He did an excellent job in quick time and I am very pleased with the results. He should be recognized as a valuable member or your team. Give hime a raise!
Don P. . | Chapel Hill
Cory was outstanding, He came in accessed the situation, gave us 3 options. we chose the best option for us right now. He performed the work and went above and beyond in my opinion. He was very thorough and cleaned up well when the work was done. Represented RR in a very professional manner. VERY happy customer here
Rick W. . | Raleigh
Explained the process well.
Deborah W. . | Cary
Linda answered the phone and took my request for a plumber. She has excellent customer service skills. David and Jose (I think that was his name) were polite, extremely professional. They answered all my questions and asked pertinent ones themselves. David is training Jose and I think he (Jose) will be a valuable asset to your team. David gave a quote for the job and every step of the way he explained what he was doing and answered all my questions intelligently. Thank you for excellent, prompt service. I will be calling again.
Janie J. . | Raleigh
Your service repairman, Mr. John Deirick is the best. I have used your service twice within the last 6 months and he has always been professional and his work has been superior. Thank you and Merry Christmas to all!
Marcia L. . | Raleigh
Your service repairman, Mr. John Deirick is the best. I have used your service twice within the last 6 months and he has always been professional and his work has been superior. Thank you and Merry Christmas to all!
Marcia L. . | Raleigh
Your service repairman, Mr. John Deirick is the best. I have used your service twice within the last 6 months and he has always been professional and his work has been superior. Thank you and Merry Christmas to all!
Marcia L. . | Raleigh
Your service repairman, Mr. John Deirick is the best. I have used your service twice within the last 6 months and he has always been professional and his work has been superior. Thank you and Merry Christmas to all!
Marcia L. . | Raleigh
Although my toilet is not completely fixed, it is old and I plan to buy a new one. Unfortunately I am expecting guests so I needed a quick fix...
Barbara W. . | Raleigh
The service technician that came to my house was excellent. He was so helpful and one of the most polite people I have ever met. He delivered excellent customer service.
Karen F. . | Raleigh
Plumber was very knowledgeable and helpful.
Robert L. . | Raleigh
He was late, BUT, having been in the service business in my past, I understand! Su did an excellent job, listened, knew his business and equipment and did exactly what I asked. Hes is an excellent worker.
Richard L. . | Raleigh
I feel like the service person understood our problem and was extremely helpful in helping us get in touch with the City of Raleigh to resolve our issues.
Maxine C. . | Raleigh
I always call Roto Rooter for my plumbing needs....and I have a plumbing challenged home.
Paula F. . | Durham
tough job, performed well, on a Sunday night. What's not to like?
Thomas B. | Raleigh
Your staff was incredible. Val and Jose managed the water restoration team. They were knowledgeable and friendly. Wayne and Robert handled a bathtub leak that had come through a ceiling in our entrance hall. Again, they were knowledgeable and friendly. I was very pleased and highly recommend them and Roto-Rooter.
Hal W. | Raleigh
Excellent customer service professional set up the appointment. Then gave me a call when the tech was about 30 minutes away. Plumber who came out was terrific. Explained everything to me and was able to replace the broken garbage disposal immediately. Very impressed with quick turnaround service.
Sherry F. | Raleigh
The technician was very conscientious,knowledgeable, remained busy during his time here. Offered ways to save. This guy knows his stuff, excellent repairman. The tub-shower release was stuck and inoperable. Everything working fine now. Bob Sydnor Homeowner
Robert S. | Smithfield
John came this morning and fixed a bursted pipe and p trap. Friendly, helpful and professional service. First rate on all counts.
Charles L. | Chapel Hill
Great service, the technician was honest and knowledgable
Anthony A. | Cary
Trey, our technician, was professional, efficient, effective and personable. He represents your company well. I would use your service again.
Bill P. | Raleigh
A Technician was sent to us the first time but after less than two weeks the drainage clogged again. I called Roto Rooter and explained my situation.. and within an hour a Technician was sent who did a great Job. I would recommend your services to other people.. Thank you..
Caroline K. | Raleigh
Had to call ya'll back out again for something different. We had the same technician as before. Excellent service by Junior S. Will definitely recommend Roto Rooter to any of our friends that need plumbing or drain service.
David B. | Raleigh
Nakwan Walker is always a pleasure to work with, excellent work ethic, personable,freindly. I would recommend him to anyone.
Gary C. | Durham
Su. was great!! very professional. we are members of Angie's List. The coupon help us so much! would like to work with Su, in the future, he knows just what to do!! Thanks so much!!
William & Evelyn R. | Durham
The technician did a great job and he cleaned after himself. He left no evidence of the repair. I have a new water heater and I am very happy.
Jackie D. | Knightdale
Service was excellent. Technicians were efficient, courteous, and helpful.
Mary C. | Durham
Desmond provided excellent service and provided tips to avoid the problem in the future.
Donna A. | Durham
Technician was very through and did not give up on unclogging our drain.He was very polite and explained everything that was being done to us
Dorothy k. | Durham
Desmond was the tech. I am a Sr. Citizen. He was very attentive to some medical issues I have. He was very thorough in explaining things to me I did not understand-using pics along with his dialogue. He explained every procedure he would be going through. An excellent service man.
Joyce p. | durham
The plumber, David Guin, provided excellent service in an extremely timely manner. I would definitely call Roto-Rooter again.
Dick S. | Raleigh
Great & quick service!
Sarah R. | Durham
technician Su ${esc.hash}2765 was excellent. He was professional, competent and efficient.
Maura M. | FuquayVarina
Great technician, very professional and friendly.
Beth W. | Durham
Excellent service by Desmond.
Katherine G. | Durham
was very prompt and professional. We were without hot water, which is also our source of heat for the house. Unfortunately we needed a part which was not available at 9:00 at night. Our Technician (John) showed a lot of concern that we were going to be without heat on one of the coldest nights of the year. He tried a couple of things to try and get the heater to light so we could at least have one cycle of hot water to no avail. but he tried. Thank you for your service.
Chris s. | Durham
I was pleased with the response time, service, thoroughness and education that the technician provided me with.
Minerva C. | Durham
David Guin in the Raleigh area for Roto Rooter came to unclog a kitchen drain. He worked quickly, efficiently and saved us some money by plunging the line rather than using the "snake" as we've had to do several times in the past. I am always pleased with the standard rates any day!
Page W. | Raleigh
The plumber David Guin (tech 2379) came out to our house on a Sunday afternoon (9.13.15) to clear a clogged drain that had suddenly appeared before our big birthday party! We were expecting 30 people at the house for the party. David showed up early and was such a pleasure to work with, very professional and funny! He did the work in a timely manner including clearing the clogged drain and he was the hero of the party! I want to thank Roto Rooter and David for being so professional and such a pleasure to work with! Thanks guys!!!!
John M. | Fuquay Varina
I have used Roto-Rooter on about four other occasions. However, this was one of my best experiences. John, the technician, was able to fix my toilet and confirm my main sewage line was clear in a very efficient manner!
Kimberly J. | Durham
Your technician arrived right on time and was very thorough in his evaluation, but clear in explaining what needed to be done. John called in another tech to help, not because he didn't know what to do, but because he felt Herbert could deal with this particular configuration better and together they could get the job done quicker. Replacing this model of water heater was especially difficult and in a tough spot. They finished right on time and it looks great.
Mike S. | Durham
It took 3 service calls to figure out the problem(complicated). The last technician, Desmond, was just excellent. He listened to me, found the best way to get into the wall to reach the leaking pipe. He was very careful in removing the paneling and repairing the wall will be easier. Made sure everything was cleaned up and working properly before he left.
Janet L. | Durham
Chris Lane provided EXCELLENT customer service - very hard to find these days. Not only did he know exactly how to fix the problem, he also did it very cheerfully and with a smile-again, rare to find! Will recommend him to friends who need a plumber.
Kelly M. | Raleigh
Gentleman was very helpful, and informative
William O. | Durham
from receptionist to dispatcher to the Plummer were very professional . The work was quoted before job was started. The work was done in a timely fashion. Have no complaints.
tyronne r. | Raleigh
The technicians who serviced me on 10/26 were VERY professional, friendly, and knowledgeable. They completed the job in a timely manner as well as cleaned up and trash that was used during the service call. I will DEFINTELY use ROTO-ROOTER again when needed.
edward h. | Raleigh
Tech #3112 was very professional, efficient, and knowledgeable!
EVELYN S. | Raleigh
Hi , I have experienced a very good service. My plumber name is Wayne N tech # 3112 he was able to complete a job that the other plumber Bobby Evans could not. He was so caring and easy to talk to about our problems. He also had patience to coup with my patient and she is 107. Please know that he is a good tech and I will always ask for him personally when calling Roto Rooter. Thanking you Wayne and the Roto rooter family Carolyn Barnes
Carolyn B. | Raleigh
The technician was prompt, courteous and professional. He was able to correct the problem efficiently and effectively.
David B. | Raleigh
The technician, David #2379, was able to correct the problem quickly. He was courteous and professional.
Elizabeth B. | Raleigh
The Roto Rooter plumbers are prompt, curteous and knowledgeable. He explained everything as he went along and didn't rush through the job.
Nancy M. | Raleigh
Super service and great tech
Mel B. | Raleigh
Your mechanic, David, was very professional and courteous. He arrived in the time designated and completed the job in an efficient manner. He did a thorough job and cleaned up the area completely. I would highly recommend your services if all of your mechanics are like David.
David B. | Raleigh
I felt that it was very unusual to receive service within a couple of hours after making the call for service.The charge for service was much more than I expected it to be but the service was very good.The procedure which allowed me to get a written estimate prior to service being performed is great also, and no charge for trip if service is declined. Over all I had a pleasant experience Thanks Roto-Rooter Sylvester
Sylvester C. | Raleigh
Have had two service calls this year. Both times have been completed to my satisfaction. The serviceman was very polite and professional; answered and explained all of my concerns. If my next service call can be taken care of by roto rooter you most definitely will be called.
Fran B. | Raleigh
Su worked very hard and got the job done! I needed the repair that day and he did it.
Kirk R. | Raleigh
Very friendly and great customer service
Pararna B. | Raleigh
Much better experience with Roto-Rooter staff today. Steve B. was wonderful! Not only did he take care of my issue, he ensured that my two dogs did not get out when he needed to go in/out of my home. Steve was very professional and very thorough in the work he did at my home today. He was on time and completed the work in a timely fashion. Thank you for your help and understanding today Steve B.
Lou U. | Raleigh
Called late on a Friday afternoon. With in 45 minutes a very nice man arrived and fixed my issue.
Robert M. | Raleigh
The service was excellent. No more clogged drains or toilets.
Joycine L. | Raleigh
I was pleased with my technician. He was helpful and listened to my needs. The job was completed quickly and efficiently.
Latarsha S. | Raleigh
John Evans #3536 - Very efficient and friendly. Great work!
Raj A. | Raleigh
I had a major leak in my bathroom on Christmas morning. I called & David Guin (tech #2379) was sent out almost immediately. He had exceptional customer service, explained what he needed to do to repair the problem & although he wasn't able to fix it that day, he resolved the issue so that we would at least have running water until he could get the parts & come back the next day. I was so impressed with the way he represented this company that not only will I call you in the future should I have any other issues, I will tell everyone I know that this company & David specifically was outstanding!
Patricia T. | Raleigh
the technician was great. solved our extreme problem. we appreciated his good humor and efficiency working thru the difficult situation.
mark a. | Raleigh
DJ was very knowledgeable and professional. Excellent service!!
Lester G. | Raleigh
Jack, Was a professional and a pleasure to work with. He arrived with an hour of my phone call of my leaking toilet. He new how to fix the situation and began working right away. I would recommend him and his services for any of your plumbing issues!
Nicole S. | Raleigh
When I needed help to replace and install my new kitchen faucet, Roto-Rooter was the first to respond. They provided a free estimate which was key and same day service. When the technician arrived, he was prepared to enter my home listen to my request, look at the job and then offered a fair estimate as a repeat customer. I would highly recommend this company and the professional technician Robert 1202 to resolve your plumbing needs.
Winston P. | Raleigh
Honest contract and pro work, professional technician, explained problem and the solution, work was completed in time by the end of the day. And he was proud the removal and installation. I have said and written before, I am your customer since 1989. So I will continue, thanks.
Bradley E. | Raleigh
Tech was on time, courteous, and knowledgeable. I was pleased with his work.
Jim M. | Raleigh
I got super-prompt service to start! My husband was attempting to re-attach our kitchen sink faucet and garbage disposal after our new counter tops were installed, when he ran into difficulty. I phoned Roto-Rooter and a serviceman arrived within 30 minutes. David was pleasant, polite, and presented with a nice appearance. He got right to work; was knowledgeable and efficient. He resolved the issue in a reasonable amount of time and cleaned up his work space. I couldn't ask for better service. The only complaint I had was an initial shock at the fee, but then it's always been that way with plumbers. I worked for almost 50 years as an RN and never made as much per hour as a plumber. But the $40 online coupon helped.
Rose G. | Raleigh
Had a DIY sink and faucet install go pear shaped due to weird pipes, and called RotoRooter on Sat. night expecting I'd have to wait till Monday at the earliest. They sent a technician by 10am Sunday (John, #3536). AWESOME plumber! Basically he's a plumbing wizard, I think. He really knew his stuff, and picked up where I left off. Had the new sink and faucet installed in under an hour. He also made very sure there were no tiny leaks anywhere in the new setup. I was impressed at how thorough he was and how quickly the job was done. Also happy at how fast Rotorooter got a tech out there - AND no visit fees, hello! Prices were quoted up front and very fair. A PLUS, would plumb again with RotoRooter.
A H. | Raleigh
Timely and very professional service.
joe s. | Raleigh
Mark did an awesome job repairing my leak. He was very friendly and professional .
LaKrystal O. | Raleigh
mark did a super great job fixing my bath room toilet and water heater.
susan r. | Raleigh
I was expecting the technician to arrive around 7:30 but to my surprise he arrived early to address my issues
Dsniel H. | Raleigh
Very pleased with the service from John,he did everything to make certain he could correct the problem.
vilma B. | Raleigh
John Evans was great!!
Dewayne o. | Raleigh
Jack was very helpful
Daniel H. | Raleigh
Technician Luke #644 is great!! Courteous, knowledgeable, and helpful! Explained everything he was doing and even cleaned up! We have been using your service for years and have always been pleased. Thank you.
Barbara G. | Raleigh
Raleigh, NC

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