Queens, NY Rate location (51 Reviews) Call Now 718-263-2360

Roto-Rooter Queens, NY: Customer Reviews & Testimonials

When you need experienced plumbers in Queens, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Queens, NY

We recently had our main water pipe clogged late at night, and could not use our sinks, toilets, or showers. We were in the middle of cooking our dinner, and since it was late at night, there was no way for us not to have access to our water, or wait til the next morning. Fortunately for us, Dan #1515 came to the rescue. Within the hour, he had came and went to work right away.We had used Roto-rooter before and this is our 2nd time using their service. Both times, they were very courteous and professional. There is no doubt that we would call them again if the needed be.East Williston, NY
Sang P.
Excellent service, quick appointment, knowledgeable technician
Ken K.
My review was for the roto rooters at Yonkers/mamaroneck . I don't know about this place
J C.
I've used this company numerous times for both my business and home. Each time, they've sent an honest plumber who wasn't just looking to inflate a bill. They could have easily charged me a... 
Jennifer M.
Had a huge problem in my basement last night and I made a call and they were there in no time. Dan-1515 did the job with no complications and no surprise "additional" cost.
Kevin S.
****UPDATE*** I was contacted by the manager and offered a customer inconvenience refund.  I appreciate that the work was done well, the technician was knowledgeable and that the company is very attuned to providing excellent customer service.  I am pleased with the outcome.
A A.
My drains were backing up Saturday morning. I googled plumbers and called roto-rooter. The person taking my call was very friendly and helpful. I had a plumber at my door within an hour of my call. He cleared my drains and cleaned up the mess that was made. I would absolutely recommend roto-rooter for any plumbing problems.
Jennifer L.
This is my third time using Roto Rooter and I definitely recommend them.They have excellent customer service and the job was done really well.First time i called them was due to a clogging in the shower, they snaked out the entire drain and haven't had a problem since. Second time i called them was due to another clogging, but this time was due to tree roots in the main line to the sewers. They got rid of all the tree roots without a problem.Today, was the third time i called them, due to my shower not being able to turn off. they changed the stem and now it works flawless. They even got rid of the squeaky noise!
Johnny S.
An indoor swimming pool is always nice that is if it's planned!  We recently had a new sink installed but that unprofessional (supposed "contractor") did NOT connect the sink properly and today my husband noticed a significant amount of water under the sink (he wasn't happy when I originally told him I wanted to go through what was under there... He was happy I made him purge those items today though!).  I don't like it when there's the possibility of my kitchen turning into a swimming pool.  So being the person that I am, I came here, to Yelp! looking for a REAL plumber.  I read the reviews for the Farmingdale, NY location and was cautiously impressed (I trust no one) so I called and Hank #3364 came to the rescue relatively quickly.  He explained to my husband what that "contractor" did, bought a new pipe, and installed it.  So, I am happy to report no new indoor swimming pool in my kitchen and hopefully there never will be one either!  BTW, Hank didn't have a plumber's crack.  I might not have met him, but I was watching via security cameras.
Jeannie M.
I had a wonderful exerience this morning with my clogged kitchen drain, after a very stressful 48 previous hours. Kitchen drain was totally clogged and it started Thanksgiving morning. Needless to say the roto-rooter rep. was professional, and he explained what my problem was , the procedure he was going to use and the price. everything thankfully went like clockwork, I wiil always use your company in the future for this time forward.
No one wants to have a problem with their septic tank on a holiday but isn't that always the way things go!!! Call center was great and promised us someone within 3 hrs on the 4th of July. Technician promised to call before arrival so we could return to the beach and enjoy our day. He not only called but arrived early. Promptly fixed problem and had us flushing within the hour. Thanks for the great service!
Audrey P.
I called at 7 am, they were here by 8! Awesome! And then, on top of that, they gave me an estimate, and that is exactly what they charged me. One of the best experiences I've ever had with a repair. Thank you!
Jason V.
I was very happy having a plumber come to my home in a timely manner. My basement had water in it after using my washing machine. I did not know if I should call a plumber or a drainage service. I called Roto -Rooter and they do it all. It was wonderful. The serviceman was polite and informative. I was extremely happy with the service. I would definitely recommend them..
Mallory K.
The plumber from 114 W Main St, Smithtown, NY 11787 arrived in an hour of calling. The job was done right and fast.
Donald P.
Our serviceman John was very speedy upon arrival and fixed the problem very quickly as well. He also introduced me to the Roto Rooter home solution to fix an ongoing problem with out having to call for service. He said he has been with the company for more than 30 years, (wow) and he is just wonderful. Thank you John!
catherine g. | Breezy Point
A Sunday night emergency backup into my home and basement after returning home. One call to Roto-Rooter. First the customer service was excellent. The operator made calls and was able to dispatch Dan (#1515) to our home in under 2 hours. He effectively handled our problem, provided a recommendation for mitigation and was on his way. Extremely professional and great service.
Denise L. | Breezy Point
I was very pleased with my serviceman. He was very prompt, courteous and took on the job with eagerness. His prompt handling cleared our sewer line and toilets, sinks and tubes were working properly. He was very helpful and spoke to us throughout the cleaning. I would recommend Rooter Rooter to all my family & friends in the future. Thank you for such amazing service and thank you to the technician
Kevin G. | Bellerose
Repairman was diligent, knowledgeable and personable.
Michael P. | Queens
Excellent service. Courteous and careful technician. Examined situation and was able to clear major blockage efficiently and professionally
Anthony Di Guglielmo d. | Brooklyn
Operators were very pkeasant. The initial visit wasn't enough to clear the sewer drain of roots. Needed to come with a bigger truck. The arrival was timely and both technicians were extremely hepful
Michael T. | Queens Village
Ken G ${esc.hash}3761 did a great job. Fixed my problem and showed me of a bigger issue that I have that will need to be fixed. I appreciate his experience honesty and insite. Thanks Ken! Bill West Islip
William R. | West Islip
The tech Alex 53 was very considerate that my 92 year old mother-inlaw wanted the job completed as quickly as possible and neat. He was great and most of all the clog no longer exist. Will always use Roto Rooter.
David S. | Queens
Repairman was diligent, knowledgeable and personable.
Michael P. | Queens
invoice ${esc.hash} 51 1816 - bill was exceptional!
Bruce G. | new hyde park
Arthur G. | BELLPORT
didn't like the "we don't give estimates over the phone" thing, but she was very pleasant I was told about 4 hour window for tech to show up got a call back after about an hour and was told tech should be here in about an hour tech # 1219 mike was great would recommend to request him if he's working that shift if he's in your area and don't forget to tip him
Frank p. | Coram
Steve ${esc.hash}6930 was tenacious about getting my line cleared and didn't stop until HE DID IT!! Worked through a snowstorm and laid on his stomach in snow to do it, but he was determined, and he got me my bathroom back. Thanks, Steve!
Barbara m. | rocky point
Tech was very reliable, efficient, neat and helpful. He answered all my questions and put my concerns and fears at ease. I was very please with the service provided and will call again should the need arise.
Catherine D. | Patchogue
I have dealt with many plumbing companies over the years and today was my best experience by far. Hank answered our service call and was professional, knowledgeable, and solved our problem in a very timely manner. Thank you Hank, Roto Rooter should value you as an employee!!!
Pam P. | Westbury
Luis3770 spent a lot of time in our 4 feet crawl space, not a pleasant place with no complaints. He made sure our sewage line was clear and not backing up anymore, he was informative, and very polite. He gave great advice to avoid this happening again, and when I flushed the toilet 6 times as he suggested, I noticed a leak in the back, which he then fixed for us quickly. I would ask for Luis again, he left everything clean and working well, thank you.
Bonni B. | Woodmere
Technician arrived and completed the job within 1 hour and 40 minutes of my call to Rotor Rooter. Fixed the problem snaking the main drain line and in no time clogged line was fixed. Very pleasant person, very professional and courteous. Could not have been happier with the service provided.
Howard K. | North Bellmore
Our thanks to Henry for the excellent, professional and knowledgeable service. Would recommend the service to friends and family.
Ellen E. | Centerport
I was SO pleased that I was not charged to fix the leak in our toilet, even though the guarantee period had expired. (The leak was so slow that it took us a while to notice.) The technician (Richie 7132) was courteous and professional. I would also like to thank his manager, Terry who he consulted. In the future I will only call Roto-Rooter (Smithtown location). I would also highly recommend. Pat Murray
Pat M. | Stony Brook
Arrived 10 Min early, conducted themselves professionally. I was very happy with the results.
Brian S. | Setauket
Repairman was diligent, knowledgeable and personable.
Michael P. | Queens
Repairman was diligent, knowledgeable and personable.
Michael P. | Queens
Repairman was diligent, knowledgeable and personable.
Michael P. | Queens
The amount for the service we required and the length of time he was here to fix our problem the amount was a bit pricey. However we were very satisfied with the knowledge the technician provided us repgarding
Glenn R. | Lindenhurst
Bill was great, personable, informative, very pleasant and extremely professional. His work was completed quickly and efficiently. He is definitely the right person to be in the field for your company, his customer service skills are top notch.
Jody S. | Seaford
Prompt service was remarkable. Tech was very efficient and courteous.
Linda K. | Babylon
Repairman was diligent, knowledgeable and personable.
Michael P. | Queens
Arthur G. | BELLPORT
Service person was very helpful and informative he provided an explanation how to protect my drains in the future.
Jeffrey R. | Plainview
Steve was not only professional, helpful and informative he was also very friendly.
Mari z. | patchogue
Service was provided by Mike ${esc.hash}1219. Very professional and neat. It was late at night and we was very friendly. If I ever need service again I will ask for him.
Michael D. | Melville
service tech ${esc.hash}3770 Luis was very knowledgable and courteous and a pleasure to have in our home. He was able to correct the problem in a timely fashion.
Joanne A. | New Hyde Park
Ken ${esc.hash}3761 was very polite, courteous and knowledgable of his job. He explained in detail how he was going to fix the problem and he accomplished that in a very efficient manner. He genuinely cared and I feel he is a great asset to the Roto-Rooter organization. Thanks again Ken.
John C. | Commack
Called the 800 number on a holiday evening to make an appointment for a non emergency issue. They arrived the next day at 8am. The technician, Steve (6930), was very courteous and explained everything he was going to do. He fixed the issue and cleaned up after himself. Great service and a very professional job! This is the third time I have used RR and would not hesitate to use them again or recommend them to others.
Donald M. | Ridge
Alex 53 came sooner than I expected was very helpful and very well informed and did a great job, thank you!
Tamar L. | Queens
professional and courteous technician. extremely knowledgeable and thorough.
Tony :. | Shoreham
Michael Fisher
216-30 90th Avenue
Queens Village, NY 11428

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