Pueblo, CO Rate location (39 Reviews) Call Now 719-542-9170

Roto-Rooter Pueblo, CO: Customer Reviews & Testimonials

When you need experienced plumbers in Pueblo, CO, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Pueblo, CO

Roto-Rooter certainly isn't kidding when they say that no service is too small. The company sent its best and most skilled plumbing expert, Robert, to assist me with removing old shower heads and replacing them with new ones. This no doubt is a fairly small job, but Robert performed it with efficiency, professionalism, and graciousness. I'm quite thankful--we now have handheld shower heads that work much better than those pieces of junk that used to be there, which for the life of me I could not remove on my own. I highly recommend Robert because of the high quality of his work and his sheer willingness to aid the people he serves.
Chad P.
I could not be more pleased with the service I received! We had another "discount" company come out on 2 occasions to clear our line after our floor drain backed up all over our basement floor. This other company told us on both occasions that nothing was blocking our drain, no roots, nothing. We were told that there was "possibly some dirt so we might have a cracked pipe under our basement that needs to be replaced". Only 6 days after this other company come out, our drain backed up again and I decided to call Roto-Rooter this time. I am so glad I did! This job required two people, as my clean-out access is located in my basement in a fairly inconvenient location. Both Josh and Robert were friendly and professional. They cleaned out the line first and pulled out a wad of... Roots! Yup, the main culprit of these types of back ups in my area of town that the other company somehow missed. Because of the report of possible dirt in the line from before, they went ahead, at my request, and took video of the line. They walked me through the video showing me in detail the one section of concern where the roots were growing in. They offered to provide a treatment to kill off the roots and prevent them from growing back for a year, which I agreed with. This treatment and their service is warrantied for 1 year, and their price was very fair. I now have a go-to company in the future!
Charlene V.
I needed to replace a non-working sump pump pronto as my sump pit was ready to overflow and was taking in more stormwater. I called two other plumbing companies and was told they could get someone out in 2-3 days! Yikes, my basement would have been flooded by then. I called Roto-Rooter and they had a technician out within the hour to replace my sump pump. Robert was quick, thorough, and got the replacement in and tested in less than 30 minutes. Thank goodness for these folks. They saved me a night of stress and several days of cleanup! I will call them first for my plumbing projects!
Janice D.
I would rate this review a 10, if it allowed me to. We had a clogged main line on Friday night after 4:00 pm, in Pueblo West. No other company would even consider coming out. When I called the office, the lady answering the phone told me that she would contact her guys and they would come out between 5-7 that night. At 5:00, Ron and another young man came to the house, and they immediately started to figure out the problem. The problem was worse than we expected, because our tree roots had grown into the pipe. Ron came back first thing on Saturday morning, and he determined the pipe needed to be replaced. The owner, Preston, came out to help Ron, and they were so helpful and kind to my husband and I. They offered their equipment to us( so we didn't have to spend extra money on rental equipment). Preston went and bought us parts and Ron worked for hours fixing the problem. He did not have to help us as much as he did, he completely went above and beyond the call of duty. I truly can't thank them enough for all they did. They were kind, considerate, and completely professional. In my opinion, they are the only plumbers you should consider for your repairs!
Stacey N.
Plumber arrived right on time, and was very friendly. Even though he was not able to clean the line completely due to part of it being crushed, he gave me a very good deal to snake, camera, and hydro-cut. I would definitely call them again!
Jesse H.
We called to have someone come out and check out a slow drain, so the company sent out a technician named Vern, who then quickly took care of the problem! He was a friendly, patient guy; in the past, we've had plumbers from other companies (and other service technicians- HVAC, etc.) come to the house with an attitude and then act as if they were doing us a favor for free... Vern is definitely one of the nicest service techs we've had and we'll will ask for him if we have any more plumbing problems in the future!
Mike H.
great service and attention. able ro come out right way. thanks again
everett a. | Pueblo
They were very professional, friendly, and communicated progress on a main drain line cleanout.
Dennis G. | Pueblo
Recently we had to have our 100 year old sewer line replaced. From the house to the alley.After getting this bad news. Devon and Preston walked us through what would have to be done. Even though the whole back yard would be torn up they went to the trouble to go around our garden that had already been planted. They made the experience much easier with their explanations and patience. The biggest surprise was the great job Chris and Leroy did restoring our backyard . After the line was replaced the yard looked like a war zone. When they were done it looked great. They even removed old sumac stumps that were a big eyesore. Hopefully you never have this problem but if you do I can highly recommend Roto Rotor and their great guys. Sincerely Bryan and Therese Engle
Therese and Bryan E. | Pueblo
I called roughly at 4:30pm and before 5pm we had help here....it was just a kitchen sink that would not drain but the young man who came was just wonderful. We have had "others" before and I will never go back to someone else. Prompt, very polite and cleaned up any mess he made. It was great from making the appt, to the service call......THANK YOU
Carol C. | Pueblo
A overall great job, prompt (on time), quick service, pleasant guy...the only negative I have is the failure to pick up the mass of tree roots, the snake brought up, the "Skinned Cat" is still piled up on my lawn, later today I will get some gloves on and go pick it up when it dries out.
Neil H. | Pueblo
did a great job. prompt very professional use you again any time.
everett a. | Pueblo
I cannot say enough good things about my experience with Roto-Rooter. My service techs names are Devon and Preston and they seriously saved the day for me. A few weeks ago my hot water heater was going out. Preston came and relighted the pilot and gave me an assessment and quote because it needed to be replaced. Before I could afford to do that, in the middle of the night it burst (why is it always in the middle of the night?) and of course we had 4 inches of snow also that night. I had no shut off valve inside, only the outside main to the house, and I didn't know how to shut it off, so water was flowing. I called the Water Dept and Roto-Rooter. Devon happened to be nearby and came right over - he was there in minutes! He turned off the water immediately and assessed the damage and set me up to get a replacement later that same day. (The Water Dept guy arrived much later) Preston and Devon arrived as promised later in the day, did the water heater replacement as well as several other very necessary items like a new shut off valve (!!) and a replacement gas valve (it had been there since the '60s I believe) - all extremely important improvements that will save me in the future. They did not go $1 over their initial quote to me - no surprises and excellent work. These two gentlemen are kind, professional, knowledgable and absolute saviors. I can't give them enough praise. Thank you!
Linda J. | Pueblo
Preston has been out on several emergency and late calls for us. I just bought my grandparents old house and many repair were needed as we started using the home. Thanks Preston and Roto- Rooter team for all the great service.
Gary and Lori M. | Pueblo
it was a simple clean out 30 mins that is it. Then you rip my guts out by charging me 170, the guy was nice enough to give me a 20 dollar off.
james m. | Pueblo
Awesome customer service
Jeanette A. | Pueblo
Robert performed the repair quickly. I have always been satisfied with Roto-Rooter services. Thanks
Katy J. | Pueblo
Our technician was prompt and knowledgable. He explained everything he was doing and gave us suggestions to prevent further clogs.
Melissa S. | Pueblo West
good and efficient service
Philip g. | pueblo
Jeff the service representative sent to our home was courteous and polite. He took care of the problem of our washer backing up. He was prompt and cleaned up after the completion of the service. Very satisfied with the service provided by Roto Rooter.
Max A. | Pueblo
upon arrival Vern and I talked about the issue, Vern made sure before he started that this was not a city drain problem. From the start that created a trust, hats off to your company and Vern. after getting another person out here work was done quickly and professionally. Thank you!
Steve m. | Pueblo
Service arrived on time as promised. Technician Vernon Clark and assistant Devin were prompt, knowledgeable, courteous and efficient. Much appreciated was the clean manner of service, warranty and new information on how to sustain home drain pipes to remain sludge-free.
Bonnie H. | Colorado City
Byrd roto rooter showed up and said no. If you don't have a clean out we won't do the work. They refused to pull toilet. Your plumber came over 30 minutes later and said "let's pull a toilet and get it done". Thanks so much for the fast, excellent service
Steve k. | Canon City
I apologize, but I don't know the first name of my service person but i believe his last name is Clark. I was extremely satisfied with his work.
Leslie B. | Pueblo West
Best customer service I have received from a company hands down.
Ron G. | Pueblo
I have a coupon for "${esc.dollar}20 off on any service" that clearly states "valid at the Pueblo, CO location". When I presented it to the technician he informed me that his boss had told him not to accept it. I perceive some comunication failure between Roto-Rooter and the local plumbing contractor. Having spent about ${esc.dollar}700 in two days for Roto-Rooter service, I would be happy to receive the promised discount.
Ellen V. | Florence
prompet neat and clean job.
Mavis G. | Pueblo
Fast service reliabale work.
William T. | Pueblo
Service from the first telephone call to final contact exceeded expectations! Great Job! Jeff, service man, was excellent and persistent in his effort to repair our problem.
Sandy Bunn L. | Pueblo
Vern was very personable and friendly. Got My toilet working fast!
Shaela H. | Pueblo
Very pleased with service and completed in very professional manner.
John M. | Pueblo
Was very happy with the service that we received. thank you
Terri B. | Pueblo
I got a lot of good information from the technician (RICH), and he was definitely a professional
Kathy S. | Pueblo West
Technician Vern Clark was very thorough and helpful.
Suzanne C. | Pueblo
Vern was actually early, and was very efficient and friendly. Took care of the problem very quickly. Appreciated the attitude of being here to help. Thanks again.
Robert C. | Pueblo
My mother, Edith Miller, had trouble with her service lines. Roto- Rooter came out right away to see what was causing the problem. Ron O. has worked with my mother before in the past. In addition to clearing out the line, he also ran a camera down there and showed us what the continuing problem could be. He explained it very well. We will continue to work with Roto-Rooter to either permanently fix the problem or cope with it in time. We thank Ron for being so professional and efficient. We appreciate it. Ginny & Warren Casida (daughter and son-in-law)
Edith M. | Pueblo
He was quick to come out and very personable. He answered my questions knowledgeably and gave me some suggestions to avoid repeat problems.
Andra V. | Pueblo
I was extremely pleased with every aspect of my request for plumbing help. First, the person who took my phone call was very friendly & professional. The repair visit was scheduled for same day and I called in the afternoon. The response was from the plumbers was very quick, very friendly and courteous. The work was conducted in a professional and clean fashion. I was extremely pleased with the workers and they definitely have my praise.
Allen B. | Pueblo
Diane D. was very friendly and ready to help me with my needs asap. She sent David and Jeff out. They were very professional, courtious. They were also very careful to keep the floor clean (wiping their shoes) when entering the house. Not so with other service companies. They knew their job and performed it very well. They explained what and why they were doing what they did. As a woman, I really appreciated them taking the time to explain things to me. Way to go you three! It is good to see the true art of SERVICE still out there.
Betty O. . | Puelo
Preston DeField
521 West 3rd St.
Pueblo, CO 81001

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