Portsmouth, VA Rate location (58 Reviews) Call Now 757-471-3164

Roto-Rooter Portsmouth, VA: Customer Reviews & Testimonials

When you need experienced plumbers in Portsmouth, VA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Portsmouth, VA

I recently had a sewer emergency at my home on a Sunday and dealt with 2 people there who were very professional and very knowledgeable. Put my mind at ease a assured me that the problem was taken care of. I was very satisfied with my service and will def. do business with them in the future. Zak was wonderful and so was the technician that came out to rescue me on a Sunday! Thank you all so much!
Nicole A.
My husband and I tackled a bathroom remodel ourselves, ripping out an existing one-piece tub/shower surround and replacing with a four-piece set. After a full day's worth of work, we discovered when we went to hook up the new shower fixtures that it wouldn't fit our existing plumbing. After doing some research we realized our 90's plumbing wasn't compatible with ANY modern shower fixtures. While we're comfortable with a lot of DIY, we aren't very comfortable with electrical or plumbing so we called an expert to help us complete our DIY remodel. Ernie, was FABULOUS. He was very professional, courteous, and knowledgeable. He gave us props for the work we'd done and explained we only made a couple minor and repairable mistakes from lack of experience. He remedied all our plumbing conversion issues and talked us through the next steps so we could finish our project on our own. We had the absolute best experience with Roto-Rooter. I was able to call Saturday afternoon and get a Sunday morning appointment. We felt their pricing was reasonable (not cheap) and worth the work (professional pricing for professional work). I also appreciate that they don't charge extra for weekend, night, or holiday work so we were able to "finish" our bathroom remodel in a weekend! I know who I'm going to call the next time we have a non-home-warranty-covered plumbing issue... Roto-Rooter!
Amanda D.
Work was completed quickly, we had an emergency sewage problem and it was resolved in 3 days. Crew was very friendly, especially Jen in the office was SO HELPFUL!
Brianna L.
The plumber didn't arrive until about 90 minutes after the quoted time, however he was clean, nice, and knowledgeable. He had our sink cleared out quickly and even cleaned up the mess which caused the clog in the first place (vomit!). He didn't have to do that, so bumped back up to 5 stars despite missing the appointment window. Will definitely call again.
J.C. B.
Great same day service to check on our issue after another plumbing company walked off the job earlier in the day. Excellent customer service by all involved and replacement was able to be done all in one day as well. We will definitely recommend Roto-Rooter to others.
Staci O.
I called on a Saturday, expecting to make an appointment for a Monday. Not only did they say they could come the same day, they were there within an hour, and it was after 5pm, and all for NO EXTRA CHARGE!! Absolutely amazing company, I will never call anyone else for my plumbing needs.
Diana S.
Excellent service with a very knowledgeable and polite technician.Alonzo explained what caused sink stoppage and ways to prevent recurrence.
Juanita M.
Excellent service. I had a severely clogged sink that I was unable to unclog. I called Roto-Rooter Norfolk around 9:00 AM and got an appt for the afternoon. I got a call about 30 minutes prior to the plumber's arrival. Brad was our plumber and he was great. He was friendly and quite knowledgeable. He quickly cleared the clog and gave me good information on how to prevent the problem from happening again. I would definitely call Roto-Rooter again for plumbing problems.
Kim C.
My service technician, Alonzo Aungon, was very personable, honest and efficient. This is my first experience with Roto-Rooter. I would use them again for my plumbing needs without hesitation.
Nona L.
Called the Norfolk office around 8am. Was told to expect a visit as late as 10am. Instead, the truck pulls up at 8:20! For a man with no water coming into the house that was a sight for sore eyes. The two man team was very efficient and detailed in explaining to me my Plumbing problem.
Vashawn
Excellent service Shawn Prunty and his tech for quick thorough and very pleasant
Jason C.
Highly recommend Roto-Rooter for plumbing problems. Ask for Robert to fix your shower. He found parts for my old shower, which I know he had to search high and low for. He also took the time to make sure that the water temperature setting was just right for me, which I really appreciated. Price was reasonable and service was quick. Would definitely use them again!
Elizabeth D.
Excellent service Shawn Prunty and his tech for quick thorough and very pleasant
Jason C. | Portsmouth
Outstanding service. Very professional and would recommend their services to anyone.
Angel S. | Portsmouth
Roto-Rooter technician, Ernie Smith, found my leaked pipe and fixed the problem in shot amount of time. It takes more time to go get the part than to fix it. I knew I should have become a Plumber. I will be requesting for Ernie in the future plumbing issues. Thanks, Ernie.
Khan L.
Excellent service. The technician, Alonzo Aungon, took time to explain what he had to do in advance, what he was doing and why he was doing it at the time and showed me the live feed from the camera to explain the situation. He was friendly, courteous and the cost was very reasonable considering the time and effort needed to clear my blocked system.
Tony S.
Not my first time using Roto-Rooter, they are and will always be my first choice in plumbing recently had a broken fill valve called Roto-Rooter at 9am had a tech at my home by 10... service completed before noon... the service is fast and clean... the customer service is great and the rates are very affordable!
Jay E. | Portsmouth
I am absolutely over the moon with this service! When I called them, my name was still in the database from 1996! The customer service rep and the dispatcher were excellent - friendly and courteous!!! The plumber, Danny D. was professional, friendly, knowledgeable and all around helpful. Thank you Danny! I will continue to call on Roto-Rooter for my plumbing service needs! Wow, just a great experience all around! It made an otherwise stressful situation a breeze!!!!!!!!
Angelia J. | Portsmouth
Roto-Rooter technician, Ernie Smith, found my leaked pipe and fixed the problem in shot amount of time. It takes more time to go get the part than to fix it. I knew I should have become a Plumber. I will be requesting for Ernie in the future plumbing issues. Thanks, Ernie.
Khan L. | Portsmouth
Called and made next morning appointment. Tech Andy Hart showed up on time with a 30 min heads up call. He immediately assessed the problem and started the repair. Cleared long term buildup in cast iron and PCB drain lines. Gave clear directions on how to properly tend to drain lines and not take them for granted as most of us do. When we need plumbing services again, it will be Roto-Rooter with specific request for Andy Hart as the responding Tech. John Floyd
John F.
Chase showed up early and got to work. He did an awesome job. It turned out to be a mess job and he ensure to protect our house for the "stuff" from the drain, he cared. Thank you. As usally, I got a great job and a great plumber-Thank you!
Clarence D. | Portsmouth
I am very pleased with Roto Rooter. Your service tech, Mario,Tech # 1053, was just outstanding. He was so very personable and he explained what our problem was and how he would do what was necessary to fix it. I will always call Roto Rooter for all my future plumbing repair needs.
Ronald S. | Portsmouth
The plumber arrived promptly. He was courteous and quickly got everything taken care of to my satisfaction. I've used Roto-Rooter in the past and will continue to do so in the future.
Melody F. | Portsmouth
The technician who did our work, William, was excellent in his knowledge, work, and ability to communicate.
Clifford P. | Portsmouth
Excellent work very good customer service
CHIP B. | Portsmouth
The representative arrived on time and corrected the problem rather quickly. He was efficient and friendly. I would not hesitate to call your company again.
Leslie G. | Portsmouth
The service tech arrived at the time promised and evaluated the leaky kitchen drain issue quickly. I was impressed by his professionalism - he detailed what needed to be done and completed the repairs and then tested for our approval. I have used Roto Rooter in the past and will continue to do so in the future - we have an older home and have a feeling we will be calling again. Highly recommend!
Nancy D. | Portsmouth
Prompt, professional and courteous service. We are totally satisfied.
Joel R. | Portsmouth
Plumber was polite and professional. He did an excellent job. Will definitely use again.
Joseph J. | Portsmouth
They showed up in time frame indicated at time of call. Problem diagnosed quickly. Worker was professional. Cleared my sewage line in no time. Highly recommend this company for their services. :)
Dora M. | Portsmouth
Excellent weekend service!
Shirley H. | Portsmouth
Fantastic service…Steve from virginia beach is an excellent technician
Ady d. | Portsmouth
Services were efficient, the estimate was free, and I was very pleased with the work when my tech (tech #813) was finished. It was an over all good experience.
Breona M. | Portsmouth
The service technician, Patrick, was extremely knowledgeable, courteous, and bent over backwards to accomodate our plumbing needs. Thanks again Patrick! I would highly recomend Roto Rooter for outstanding perfomance, and getting the job done right once.
Lathan b. | virginia beach
It was a stoke of luck that I picked up our local directory & chose Roto-Rooter. I had heard of the company and that was all I had to go on. From the moment that Carol answered the phone until Jon left our home I was more than impressed with the professionalism and service provided.
Barbara p. | fairfax
Ernie was fantastic. Treated my house like it was his.
Joseph G. | Chesapeake
Linda answering phone, and Henry providing the service were excellent. Have used RotoRooter twice before. Requested Henry especially.
A. L. R. | Norfolk
Tech 108 Wayne was totally an outstanding and helpful TEch
David S. | Portsmouth
Thought ${esc.dollar}175 was high for a 30 minute diagnostic fee and would not honor coupon left on last Rotorooter visit. Very pleased with honest plumber. Very personable and respectful to this senior citizen.
Walter W. C. | Virginia Beach
Representative was knowledgeable and friendly.
Michael D. | Norfolk
Roto-Rooter has serviced my house many times. Each time, I received courteous and professional service. I will continue to be a repeat customer( hopefully, no time soon).
Marian C. | Portsmouth
Shawn & Andy were professional, pleasant and knowledgeable. It had been a stressful morning and they came quickly, took care of the problem in short order. In investigating the problem, they came across roots growing in our main line - they showed me the crack in the pipe on the camera, and gave a reasonable estimate for the future repair. My mother and I could not have asked for better service. They were awesome! Thank you!
Jane W. | Norfolk
when the original service was delayed, an alternate should have been provided...instead a message was left.
John C. | Virginia Beach
Your service person is top of the line. Very professional.
Noble Street Baptist Church N. | Portsmouth
very professional and through
Vernice t. | VaBeach,
very professional and through
Vernice t. | VaBeach,
Very good crew very nice!
Randall D. | Newport News `
Service man was excellent. He found out what the problem was and fixed it.
James C. Y. | Hampton
Technician Wayne ${esc.hash}081 from Va Beach store is outstanding... has serviced us prior and is on time, knows his stuff...repairs made in a timely manner and very thorough, would not consider using another company for future repairs. Thanks again for the excellent service!!!!!!!!!
Jim s. | va beach
Shawn was very professional and fixed the problem quickly.
Caroyn M. | NorfolkPortsmouth
Extremely fast service
Danny M. | Va beach
We've called you for years, and we use your products faithfully. We always call you and refer you to our friends and neighbors. You are our go to for plumbing needs, and we even know your gingle :) Joy
Joy H. | Va Beach
Excellent customer care service. He gave me a price and then added a discount. I was at work when he arrive,my son called me and gave him the phone, he explain what was going on while he had me on the phone, clear the problem,which only took less than 30,minutes, very polite and honest, he even stated that if it clogs up again they would come back out with no charge. EXCELLENT SERVICE. THUMBS UP! 5+ STARS...
Bonita s. | Portsmouth
My overall experience was excellence. The technician was the best. And he provided me the best service ever.
Sabrina I. | Suffolk
Ernesto Guevera(${esc.hash}1065) came to my home to work on a leak. It was unclear in the beginning what the problem initially was. However, after Ernesto persisitently investigated the situation he discovered where the leak was originating and solved the problem. Ernesto was driven by his curiousity to solve my problem. While he was intially perplexed at how the problem originated he begun a very methodical approach using process and elimination to get to the root cause. Water leaks are alway a stressful situation but his expertise was evident and his work was very thorough.
Noel U. | Springfield
The service I received was great, the Tech Brad 3036 was very professional. Thanks
Eddie J. | Newport News
Joe was great, he fixed the problem quickly.
Laura P. | Virginia Beach
Shawn was knowledgeable, experienced, and professional from the time he arrived through completion. He assessed the problem, advised how he would clear the line and then scope the line to ensure the clog was cleared. Once he cleared the clog he sent a camera through the line and discovered a broken pipe at the street side of the line. Since it is beyond the property line our HOA will take care of the line repair. However, without the camera video we wouldn't have known exactly where the break is. Assisted in determining who is responsible for repair.
Daryl W. | NorfolkVirginia Beach
Brady Howard
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