Philadelphia, PA Rate location (201 Reviews) Call Now 215-446-9067

Roto-Rooter Philadelphia, PA: Customer Reviews & Testimonials

When you need experienced plumbers in Philadelphia, PA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Philadelphia, PA

It was good. After, a half-hour, we again have hot water in my house. This is a great feeling. Thea was a great plumber. Thank you!
Henry A. | Philadelphia
Technician was awesome, and was very easy to talk to. Great customer service.
John Q. | Philadelphia
The workers were very professional. The work was done in a timely and efficient manner. The area was left free from debris. I would definitely recommend Roto=Rooter to my friends.
Mattie M. | Philadelphia
Very polite, professional,, saved the day for my mother!!
Len C. | Philadelphia
The Roto-Rooter serviceman was wonderful. They work 24/7 so it made it really convenient for us. He also went to pick up the part we needed and replaced it promptly. I could not have asked for better service.
Terri S. | Philadelphia
Larry G. | Philadelphia
The Roto-Rooter Plumber came on time, was very professional and did a great job installing a new water heater. Really just that simple. I was very happy with the work he did and would recommend him and the company to anyone!
Jeffrey O. | Philadelphia
My Tech Abdul was knowledgeable, fair and experienced. Roto Rooter is the place to go for exceptional service. Thank you, P. Lewis
Petra L. | Philadelphia
Great service. Sam got the job done. Very efficient and went the extra mile mounting my pipe properly after fixing the broke and leaking pipe. I will recommend and use you guys again should another problem occur
Derrick R. | Philadelphia
The representative was on time, courteous and polite. He did a fantastic job and I would highly recommend him to my family and friends.
Theresa S. | Philadelphia
Prompt arrival - within one hour from the call (as promised) Professional behavior Completion of all expected services in timely manner
Yevgeniy K. | Philadelphia
All Roto Rooter staff were excellent. The initial customer/sales contact was efficient and very helpful. The repair man was professional, courteous and knowledgable about his field. He (and Roto Rooter) exceeded our service expectations. Thanks so much!
Carole B. | Philadelphia
The technician arrived on time, pinpointed the problem and helped us to understand what needed to be done, suggesting recommendations. The work was done in a timely fashion and overall, was professionally done.
Carrie W. | Philadelphia
Dispatcher was efficient and polite. The plumber was knowledgeable, efficient and very pleasant. Roto-Rooter has proven quick to respond and totally reliable. Thanks!
Richard W. | Philadelphia
Anthony and Matt were phenomenal!! Anthony had the patience of a saint, very personable, and was 100% accurate in his assessment as to the cause of our plumbing issues (without needing to scope the pipes). Matt and his excavation crew were incredible. They started first thing in the morning, and kept working non-stop till the job was done and done right! There was very minimal damage done to our property. Roto-Rooter really knows how to pick their employees! I'm extremely satisfied with my service, never before have we experienced such good drainage!!
Steven K. | Philadelphia
Did a great job. Extremely quick and very professional. Also gave me some advice on the future to avoid problems.
Emmanuel B. | Philadelphia
Happy with services and service man.
Andrea C. | Philadelphia
Happy with services and service man.
Andrea C. | Philadelphia
I will recommend anyone & everyone to Roto-Rooter. They're very reliable, on time, friendly, clean, neatly organized, very explainable about everything that they do. I'm very happy & satisfied with the work that Roto-Rooter did at my house. Millions of thank you to the workers of Roto-Rooter.
Milagros M. | Philadelphia
Your Technician arrived and introduced himself. He then reviewed the problem with me and inspected our system and problem. With a plan set he proceeded. He was professional, respectful both in his appearance and mannerism. He explained what he was doing and the expected results.
Charles H. | Philadelphia
Staff was excellent his name is Tung
Leticia H. | Philadelphia
Your technician, Tony #3545, was wonderful. He was prompt, friendly and explained completely the proposal to do the work. I always use your services which are extremely professional. Thank you!
William R. | Philadelphia
Ally Thank you . Well let me start off with " ALLY " Phenomenal . My experience today , the technician came out of his van saw me standing there in front of the property he said good morning and we proceeded he was very patient heard everything I said to him & answered all my questions which I had so many , out of the five other companies that were there today he was the only one that Pulled A Grabbing tool from his van and used it and was it successful . High Five to Ally Thank You
Davide C. | Philadelphia
The repairman (Tony) was great. He was professional and completed the job. I was very satisfied with his work.
Carmen H. | Philadelphia
The service repairman was very informative and the service was completed in a timely fashion..I will be recommending roto rooter to others...I am requesting that a copy of my work order/ receipt be sent to via email Tks..
Brad F. | Philadelphia
Very good Service really appreciate it
Sokhna M. | Philadelphia
Showed up when expected. Clean quick and efficient.
Madelyn R. | Philadelphia
I had a slow-flowing drain in my yard. First time I used Rotorooter. I called and within an hour, their technician Alex was here. He was courteous and knew exactly what he was doing. Now my drain works perfectly. I highly recommend Rotorooter and I will definitely use them again.
Victoria B. | Philadelphia
he was very polite , did his job right. I would use roto - rooter again they don,t keep you waitng I like that. doris
DORIS W. | Philadelphia
The service guy was nice and very knowledgable , he didn't waste any time got in and out.
Delored R. | Philadelphia
Storm drain was clogged with unknown debris and snaked to break up the clog. The technician was friendly and worked quickly to clear the drain. I have used Roto-Rooter several times over the last 30 years and will use them again for their reasonable pricing and quick response without hesitation..
LOUIS L. | Philadelphia
Very quick service, we appreciated knowing what time to expect service.
Kathleen J. | Philadelphia
Very happy with my new wash tub and plumbing fixtures. My drain works so well after it was cleaned out. Tim did an excellent job. I always call Roto Rooter for my plumbing needs and I am always satisfied with their service.
David K. | Philadelphia
Fast and friendly same-day service. My drain was cleared in less than an hour. Would highly recommend!
Bill C. | Philadelphia
Our technician did a great job. Very professional and went above and beyond to fix my problem.
John A. | Philadelphia
We were in need of a new hot water heater in our row home. Four other contractors had been in to look at the poor setup that the previous owner had done with our hot water situation. Jeff Kraemer came in and replaced our water heater after taking a day to purchase supplies. I was unfortunately forced to leave town for a funeral while he was working, but he got along very well with our dog, and even gave him treats while we were gone. He did a top notch job, and it was so nice to have someone who was reliable and trustworthy. Bravo.
Alex R. | Philadelphia
Plumber showed up within the predicted time window. Was professional and courteous. Finished in a reasonable time.
Mark D. | Philadelphia
I was very satisfied with the work that Kevin Rivera from Roto-Rooter did in my home. My hot water heater was leaking and Kevin immediately knew what the problem was and he worked very quickly to fix the problem. He was professional and very knowledgeable about plumbing. He even gave me some tips about how to take care of my hot water heater so that it could last me a long time. I am very happy with everything and really feel at ease. Thanks Kevin!
Denise M. | Philadelphia
The man who came was VERY Professional and amazingly friendly. Explained everything he did. I would recommend him to anyone. Great guy!
Everyn W. | Philadelphia
The tech (Tung, #2510) showed up within two hours, on time as scheduled, no issues, and did an excellent job. When he left, everything was in working order. I was extremely happy with this call. Thank you! (He didn't even mock my poor attempts at resolving the problems myself, which I thought was pretty classy.)
Bryan H. | Philadelphia
The gentleman who came out to replace my toilet was extremely compident and very pleasant.
Andrew L. | Philadelphia
I commend the workers for their knowledge of the work to be done, their professionalism, friendliness and caring attitude.
Carolyn S. | Philadelphia
Called for emergency service for my toilet on a Sunday. Plumber was out a half hour later ! Quickly repaired the toilet and was very friendly.
Michael K. | Philadelphia
Professional service received. Highly recommended. Technician very friendly. Thank you for your service!!!
Diane C. | Philadelphia
Service representative was very professional and provided detailed explanation of service needed and options. I was not told I needed more than the repairs required and felt confident the repairs were analyzed correctly and I am confident I received excellent service on the work completed.
Cherie C. | Philadelphia
The two Representatives from your org who served my home today were very professional, courteous, respectful, knowledgeable and skillful. I couldn't have asked for a better crew.
Carolyn S. | Philadelphia
Great, great service....phung knew immediately what the problem was and fixed it in no time at all
Susana R. | Philadelphia
work was done fast and inspected. All done within a day, clean up was done very well.
Robert B. | Philadelphia
Tim did wonderful job jetting my drains after a terrible back up the day before he also showed me the inside of my pipe to prepare for future pipe replacement he also put me in touch with Mike who is working with my insurance to clean up the sewage water that got into the basement Chris let me know about insurance coverage for clean up I didn't know I had I am overwhelmed with the help I received from roto rooter they really brought me to tears with the excellent service I received at a horrible time
Wanda J. | Philadelphia
Quick response to emergency clog and resolved fully
Anna Z. | Philadelphia
I discovered a back-up of sewer material in my basement sink and basement bathtub and put in a request for service around 1 PM on Saturday - the technician (Ashok) arrived at my home by 4:30 and completed a huge cleanout of my sewer drain and left the entire place in excellent shape. He was so courteous and efficient. He helped me understand how I can maintain my drains better. Thanks to his work I was able to re-start my weekend chores the same day I discovered the sewer backup. I highly recommend Roto Rooter's services.
Michelle N. | Philadelphia
Price quoted was fully explained. Drain was cleaned quickly and safely by Thung.
Anthony D. | Philadelphia
We've had a problem for years, sinks backing up and toilets overflowing. Always had a plumber come and unclog the pipes. This time it was so bad that every time I used water, shower or flushed the upstairs toilet, the downstairs powder room toilet would overflow with sewage. I finally called Roto-Rooter and I knew it was going to be a big problem to fix. They found it right away and cleared the clog. Did camera diagnostics and saw my sewer pipe under the garage had shifted and wasn't straight anymore and needed to be replaced. Yesterday they did all the work, dug a long trench from my driveway into the garage and did the repair. They were fast and very efficient! When the work was done I couldn't even tell they had dug up the driveway and into the garage! They cemented the garage and it looks great! The drains are now running so much better in the house and I couldn't be happier!
Carol M. | Philadelphia
plumbing problem was fixed and water damage was taken care of . prompt and courteous
rosa m. | Philadelphia
Thea was timely and efficient. Same day service.
Leo M. | Philadelphia
I was so nervous to hear I had a cracked sewer line, but Roto Rooter really set me at ease by taking care of everything. From start to finish everything went well. Thanks!
Neil M. | Philadelphia
The plumber was very professional & made sure I understood everything. He was made sure to clean up as he worked. We will use them again
Mariah P. | Philadelphia
Great service, quick and efficient.
Jason E. | Philadelphia
Tech 1000 was awesome!!!
Bianca H. | Philadelphia
Excellent ,technician was a good guy was here within a half hour of phone call on a Sunday morning Did a great job.
Mike N. | Philadelphia
Tony made me feel comfortable about solving my leaking shower problem due to his product knowledge and the amount of time he used to complete the work.
Robert B. | Philadelphia
Very professional and Courteous
Aleta G. | Philadelphia
Did an excellent job
Glenn R. | Philadelphia
They showed up right away (which in this case was absolutely necessary), knew what was needed, made solid recommendations and took care of everything. (That was also absolutely necessary.)
Neil M. | Philadelphia
Technician was very pleasant and knowledge.
Lynne H. | Philadelphia
Very friendly and within the time frame when they called us back and let us know how long they would be.
jerry m. | Philadelphia
the gentleman they send to my house was very helpful, friendly, knowledgeable in his job. He is the best ( his name is Muhammad) thank you
yamel R. | Philadelphia
Scott was courteous and professional, solved the issue immediately.
Louis D. | Philadelphia
My drain was cleared quickly with no problems
Khary W. | Philadelphia
very good communication before and during job arrived on time courteous, helpful technicians quality workmanship job done quickly
Thallmayer M. | Philadelphia
Great hassle free service
Lynn W. | Philadelphia
The gentleman that came into my home was nice and got the job done.
Jackie A. | Philadelphia
Great service. Hoping it has fixed the 3rd fl toilet in the old Victorian...
Nell S. | Philadelphia
He came on time. Showed me stuff about my plumbing. Was a super nice guy. I called other plumbers before him, and he was the most informative and helpful of them all. 100% will use these guys again.
adam p. | Philadelphia
Everything was great. The tech was courteous and did a great job.
Martha M. | Philadelphia
I must admit I was worried at first when the plumber I had used before with Roto-Rooter was not available. However Jeff was excellent and experienced and knew what he was doing. My clogged bathroom drain was not a simple project and he investigated the source of the problem before finding the solution. I felt very comfortable with his expertise and would recommend Roto-Rooter as a reliable plumbing service, especially if Jeff is on the job.
Jane L. | Philadelphia
Fast Efficient and very courteous service. The technician was excellent
Marjorie J. | Philadelphia
We have had on-going problems with our toilet since moving into the house a year ago. Over the weekend it clogged to a point beyond our level of expertise. I used online booking today and it was so easy! The work was completed in the time frame I chose online and the service was incredible. Not only was my clog resolved, but our service technician went above and beyond to resolve our ongoing toilet issues. I am so happy with the ease of use and service I received. Thank you!
Jennifer S. | Philadelphia
My service man was Michael Albuck very polite and professional. On time and explained why my drain was clogged. Showed me the tree roots etc that he removed from drain line. He was awesome.
Viola J. | Philadelphia
Arrived timely, solved my problem quickly, and were very friendly and courteous while here. And I loved that I could make the appointment online the night before and have them show up the next morning. I'd be happy to use Roto Rooter any time in the future.
Perry L. | Philadelphia
Response was prompt and courteous. The business is clearly well organized. The technician was very professional, knowledgable and willing to share information and advice. I was very pleased with the service provided.
David T. | Philadelphia
Drain cleared. Everything went well.
Kathy M. | Philadelphia
He was pleasant and very informative about the problem. Will definitely use roto-rooter again.
Chena S. | Philadelphia
Great service and very prompt
Robert S. | Philadelphia
The services was on time and the plumber was very friendly. He did a wonderful job.
Michael T. | Philadelphia
Our technician arrived and was professional, courteous, and informative about our plumbing issues. He was fast and cleaned up after himself. I would not hesitate to use Roto rooter again. It was a great experience.
Nicole H. | Philadelphia
Angel V. | Philadelphia
I could not be happier. We have only I bathroom and it was clogged big time. I think from the time I called and till the Tech arrived was less than 20 minutes. He came in and was a very nice man. Went right upstairs fixed the toilet in a few minutes and double and tripled checked to make sure it worked. I literally could not be happier. Thank so very much!!!!!
Robert B. | Philadelphia
the service was great
alfred d. | Philadelphia
From the first phone call at ten am until the job was finished at seven pm, Roto-Rooter was responsive, knowledgable, able to clearly explain the problem and the alternative remedies, and ultimately accomplished a relatively complex replacement and upgrade in a matter of hours. Our plumber Tony was excellent: personable and efficient. Will highly recommend your and his services.
Tom M. | Philadelphia
Rob Technician #2916 arrived at my home within the allotted time frame I chosen. He quickly accessed the problem and got to work right away. He was extremely professional, polite and courteous. Most importantly he was fast and efficient. He made the horrible situation in my home a better one. I would like to thank Rob and Roto Rooter for their exempluary customer service. I will continue to use your company & will refer you to ALL my family & friends!!
Anitra M. | Philadelphia
You saved us 6700 dollars!!!!! I could not be more grateful. Your employee was knowledgeable and kind. We were told by Frusco plumbing that we had a broken main drain.we called you out for a second opinion. SO GLAD WE DID..we only had a clog....we will forever be grateful for your honesty and professionalism. Thank you again and keep up the good work!!!!
Pam M. | Philadelphia
I'm so happy now they did me a food job, i recommend root-rooter great communications great peaple!!!
Wendel S. | Philadelphia
Roto-Rooter came through when i needed them the most. I recommend them to everyone I know and then some. The service was great. The guy was well mannered and assured me that I didn"t have to worry about anything. The problem was sloved in a short amount of time and I am happy. And that is what matters when you come home from a hard days work only to find out that there is something wrong at your house.
kimberley l. | Philadelphia
I had a good experience with rotorooter , definitely recommend them
Joanna T. | Philadelphia
Fine,prompt,courteous service.I will continue to use Roto Rooter
James R. | Philadelphia
The gentleman that came to our house was a kind and humble person and his work was outstanding. Thank you for for sending him.
Jonathan J. | Philadelphia
Here is a letter I sent to the manager of the Levittown, PA office about your staff and their work. The job was humongous and is not quite finished yet, but nothing but the best for both plumbing and restoration teams. Jim Nefferdorf General Manager Rotor Rooter 6303 McPherson Avenue Levittown, PA 19057 Dear Mr. Nefferdorf, I have to give a huge thank you and your wonderful teams, both the plumbers and the remediation staff. They did an incredible job on our home after the humongous sewer line overflow and flood in the basement. The teams include (hope I haven’t left anyone out): Frank Colon Tim Bradley Chris Andrews Colin Baldwin Aaron Weston Jim Scott Aldaine Benjamin Each and every one of them was extremely professional as well as being delightful gentlemen to have in our home. The amount of work they had to do was far beyond what I ever expected from that horrid experience. Their work was exceptional in every way, both in the finished plumbing work and the way the remediation team worked so hard to clean up afterward, disposing of tons of damaged wood, furniture, debris, steam cleaning the concrete floor as well as the microbial treatment they needed to apply. I would never dream that we would need a dumpster to dispose of all that “stuff.” They treated our belongings with care and respect, no matter what they looked like. Believe me, I have found some family photos, history, mementos, etc. in what would appear to be boxes of junk. If any of them ever need any kind of reference, or Rotor Rooter would like to start a “super” fan club, I will gladly be the president. I hope you can include a copy of this letter in each of your staff member’s files. Also hope you can pass this letter on to anyone at Rotor Rooter who might benefit from seeing it. The team is a reflection of your management. Thanks again for a wonderful experience with Rotor Rooter. Sincerely, Jack and Mary Hathaway 207 E Gowen Ave Philadelphia, PA 19119
Mary H. | Philadelphia
Matt came to my house repaired a section of pipe and restored water to my residence first time in the morning . Thank you for a speedy and professional job. I will always use Roto Rooter because of the Professional work they do.
Albert P. | Philadelphia
Marty the Plumber was very knowledgeable in his trade and professional. He was on time and very respectful of my home. It was a pleasure using Roto Rooter and would recommend them to everyone.
Albert P. | Philadelphia
Jim Nefferdorf
4821 Longshore Avenue, Unit C
Philadelphia, PA 19135

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