Parma, OH Rate location (40 Reviews) Call Now 216-226-4811

Roto-Rooter Parma, OH: Customer Reviews & Testimonials

When you need experienced plumbers in Parma, OH, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Parma, OH

Lal came on time which I thought was great, was polite and very professional. He informed me of just what was needed to clean my 2 drains( kitchen and bathtub) so I was clear on the $$$ and how long it may take. He noticed a few other things and offered to fix those as well. Did a great job and even stayed longer than expected to be sure all repairs were not only done but that I was satisfied. I would recommend him to anyone in need of a plumber. Very impressive young man. Wish more repairmen were like him.
Tracy R.
Kerby Technician Id 1464 -- Had a stubborn Kitchen faucet blockage. With a few tries using a heavy duty snake with a cutter on one end, Kerby successfully got rid of the blockage. Received a call half hour before his arrival. He wore the blue footsies over his shoes while walking around the house so as not to get the floors dirty. -- Bernie K
Bernie K.
I called for service a very short time before having dinner guests arrive at my home my servicemen Adam was there in less than an hour had the problem solved in approximately 20 minutes he was kind courteous professional most of all competent. I would definitely refer Roto-Rooter to my family and friends thank you Roto-Rooter for a job well done
Cindi J.
Lal,was A wonderful and patient technician.He was very easy to deal with and did a wonderful job thanks Roto-Rooter.I would recommend him and the company thanks again.
M. Kitay
I had the worst day. My kitchen sink backed up and then ran over and flooded the kitchen floor. I was getting kids off to school and when I came back inside I slammed my finger in the door, slashing wide open and breaking the bone! I had to go to the ER. When I came home I called Roto-Rooter and they sent out Tim "the farmer" the same day. He was so nice but said he couldn't do anything without the landlord's permission. We could not locate him so Tim said he could shop vac the water out for me at no charge. During that process other things happened including a disagreement with the upstairs neighbor who didn't want to stop using her water. She called the police! Then the the landlord reached us through his friend since he had just had surgery that day! Tim was caught in the middle of all of this and still stayed professional. We got the ok to do the work! Tim came back the next morning with Nick and they did the job efficiently and quickly. Tim also explained what the Water Restoration people would be doing the next day as well. I felt so taken care of and confident that everything would be in the best working order. The third day the Water Restoration Team came out and carefully moved my things, threw out what needed to be discarded because the towels tried to clean up with had been sitting for 3days because I had an open fracture and couldn't risk getting an infection. They also explained everything to me and made me feel less worried about mold and bacteria in our home. At least two people traveled out to the landlord's home which is almost 45 minutes away since he was incapacitated and couldn't come to the property. I haven't experience such great customer service and professionalism on this level in quite some time and I want others to know that your company is very good at what you do. Thank you!
Gina G.
This company is great! Jack (#18) came out to my Westpark area home and was very professional and explained everything to me in detail. He was polite and completely honest in what needed to be done. He even took the time to tell me how to maintain my drains. He worked hard and made me feel very comfortable. I would absolutely recommend these guys to anyone and I will certainly call them back for any future plumbing needs. Thank you Jack!
Lisa K.
Excellent service all the way around. I called at 9:30pm about a drain backup. The job was done by 10:45pm and the three people that I interacted with along the way from order taking, dispatch, and plumber was awesome. Free estimate and no additional charges for coming out late at night or same day. Dwayne from Roto Rooter did an excellent job of executing the job quickly, being professional and clean. It's rare that you get good service anywhere anymore. This location has the people that understand how the service industry should work. Outstanding.
Joe M.
your tech was very good & personable, he was all about his job he did it in a timely manner & his cleanup was great #3
William L.
I was happy with Matt 923 ability to fix our water problem quickly. he was friendly and rushed out to get the part required to fix the problem immediately after finding the problem. I would highly recommend Roto Rooter to anyone.
Christian U.
I placed a call Saturday and Matt, Chuck, Cory and Dan fixed the problem without a problem. Thanks guys for a job well done!
Dean T.
We used roto rooter in Parma for the first time and were very pleased. Tim and Matt were helpful and informative. We will definitely contact them for any future plumbing needs.
Sarah F.
Thank You, Roto-Rooter our sink problem was handled by your " tech Joe" in a very professional and friendly manner. Joe explained charges up front, as well as preventative steps to avoid future problems. Joe's timely arrival and handling of our problem has made Roto-Rooter our plumbing service of choice from now on.
Ohiophotoguy
Had made a call to Roto-Rooter for clogged drains. They came out within ONE HOUR of making the call. After diagnosing the problems, they immediately got to work! They were very knowledgable and very quick at clearing out our drains. They suggested replacing one of the pipes, and I am so glad that they did! The pipe only had a cm diameter cleared for water to go through! It had been clogged with 40+ years of gunk and crap. We are so grateful for Roto-Rooter!!!! Great job guys! We will definitely call you for any future issues!
Scott W.
My recent experience with Roto-Rooter was as painless as possible. Matt 923 was the one to come provide service at my house. He was knowledgeable in his craft, friendly, and got the job done very effectively. There were multiple blocks in my drainage system which Matt was able to diagnose properly and remedy appropriately. I would certainly recommend Roto-Rooter and Matt 923 to anyone in need of plumbing services.
Mike N.
I had a great experience with this plumbing company. Overall excellent service.
Taviana C.
My recent experience with Roto-Rooter was as painless as possible. Matt 923 was the one to come provide service at my house. He was knowledgeable in his craft, friendly, and got the job done very effectively. There were multiple blocks in my drainage system which Matt was able to diagnose properly and remedy appropriately. I would certainly recommend Roto-Rooter and Matt 923 to anyone in need of plumbing services.
Mike N. | Parma
Very Positive. The service tech- Tim - called 20 minutes before arrival, was professional, friendly, and polite. He resolved my issue in a very short time and showed me how to avoid the problem in the future. In addition, the phone service was also fantastic.
Liza S. | Parma
Tim, 2024, the technician was very knowledgeable, courteous and professional. Always wore covers for his shoes. This was my first time using Roto Rooter but not the last, he cleared the kitchen drain and the shower stall and made sure they were clear of all the debris. Also gave me helpful tips to avoid this problem in the future, thanks again for your service!
Roland C. | Parma
I was pleasantly surprised at how professional, courteous and efficient everyone at the company was. The plumber, Matt--923, who came out to my house was excellent. He was also very courteous and professional and took the time to show me the problem and explain everything that he was doing in a way that I could understand it. I would definitely recommend this company and plumber to a friend and use them for any future needs. Thank you, Matt, for making an unpleasant experience of a backed up drain less stressful for me.
Darci P. | Parma
technician Larry arrived on time was polite and courteous. He assessed the problem and showed me how Roto Rooter arrived at their quoted estimates. It was much appreciated. He did the job (snake out shower lines) to my satisfaction. I will certainly call Roto Rooter when another plumbing problem occurs.
Peggy W. | Parma
Our experience with Roto-Rooter, and specifically our plumber, Bill (811) has been spectacular. He came to our home on the west side of Cleveland to install new water and gas lines for new kitchen appliances. The job was bigger than initially anticipated and Bill worked hard to ensure the project was done same-day with minimal disruption. We will certainly call again, next time we need a plumber.
Aubrey W.
Our experience with Roto-Rooter, and specifically our plumber, Bill (811) has been spectacular. He came to our home on the west side of Cleveland to install new water and gas lines for new kitchen appliances. The job was bigger than initially anticipated and Bill worked hard to ensure the project was done same-day with minimal disruption. We will certainly call again, next time we need a plumber.
Aubrey W.
The two men where great fix the shower drain with no problems excellent service
Phyllis S. | Parma
Service was excellent, service man was very polite and efficient.
Carol H. | Parma
Service provided quickly and on time.
Bob H. | Parma
Good and prompt services
Richard I. | Parma
The issue diagnosed in less than 5 minutes. Saved me from wasting my whole day and several $100s on a simple fix. Thanks again!
David T. | Parma
Very professional and very easy / effortless to make an appointment and get someone out here. LAL #2955 was my service tech. He explained everything very easyily so I was able to understand what needed to be done. He was very efficient.
jill b. | Parma
I would use this company again , I ask alot of questions ,this man was so patient took his time to answer every question explain everything so that I understood . That kind of customer service you very seldom hear of now adays ..Thank you too Mike your technician and to Roto- Rooter for having professional, respectful people in your company ..keep up the good work!!!!!! Thanks Again ,, Laura
Laura D. | Parma
WE HAD SEWAGE BACKUP, CITY COULDN'T GET TO IT UNTIL THE NEXT DAY. ROTO-ROOTER SENT MATT MONTELONE ?, AND HE WAS EXTREMELY CURTIOUS, AND GOT OUR SEWER LINE CLEANED OUT, AND MADE SURE IT WAS RUNNING PRIOR TO LEAVING. AND WE GREATLY APPRECIATED HIM CLEANING UP BEST HE COULD WITH THE 8"inches OF SNOW HE HAD TO WORK THROUGH. FANTASTIC JOB, THANK YOU MATT. THE BATCHA'S
RICK & TERRI B. | Parma
Thank you " Matt - 923" & "ZO - 2699". You both made my day. I was so stressed with the situation, but you guys took control of the situation putting me at ease and humor. It was nasty I know sorry for that... :( At the end we all had a good laugh and it was all done. Thank you Both . Be Safe. Keep up the good work. Respectfully, E. Lopez
Efrain - Iris L. | Parma
Thank you " Matt - 923" & "ZO - 2699". You both made my day. I was so stressed with the situation, but you guy took control of the situation putting me at ease and humor. It was nasty I know sorry for that... :( At the end we all had a good laugh and it was all done. Thank you Both . Be Safe. Respectfully, E. Lopez
Efrain - Iris L. | Parma
Service was done professionally on a timely fashion and area was cleaned up.
Robert J. | Parma
The technician was very pleasant and efficient.
Janice R. | Cleveland
Bill 811 was excellent in all aspects, knowledge, work ethic and demonstrated a serious concern that the work done was up to my satisfaction. In the future I will request Bill 811
James h. | North olmsted
Your guys came out quickly and fixed the large problem and then the second crew came out and cleaned up the mess! I have nothing but great things to say about your company and your staff! If I should need a plumber again, you will be my only call!
Michael H. | Cleveland
The technician arrived on time and did a very good job. He was also very courteous and friendly.
Virginia K. | Strongsville
The service tech thoroughly explained every procedure that he performed to my elderly parents. I really appreciated that.
Johnnie B. | Cleveland
My window wells to my basement windows are shallow, but their drains became clogged, and they were filling with water. The ceramic tile pipes were broken. Roto-Rooter removed the old pipe and replaced it with new PVC pipe. In spite of some difficult landscaping issues, the work was completed within five hours, including digging and refilling the trench for the pipe. Chuck, Cory, and Matt were a very impressive team! I appreciated their professionalism. I received the help that I needed without the addition of unnecessary extras. Based on my experience, I would be glad to recommend Roto-Rooter to others.
Harriet W. | Beachwood
Nice guy and a great job!
Joe B. | Olmsted Falls
Ron Trebec
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