Palo Alto, CA Rate location (32 Reviews) Call Now 650-325-3806

Roto-Rooter Palo Alto, CA: Customer Reviews & Testimonials

When you need experienced plumbers in Palo Alto, CA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Palo Alto, CA

I was skeptical at first about the quality of employees and work (compared to a plumbing company) but man was I wrong! The dispatcher I spoke with on the phone was extremely helpful and pleasant. I was able to get an appointment exactly what I wanted. They followed up with an email letting me know the schedule time so I could save it in my calendar.  The plumbers, Steven, was very kind and courteous. He put on shoe covers when he entered my house. He was willing to speak with the contractor who are just completely renovated the bathroom. He also was very sweet to both of my kids. I highly recccomend this franchise of roto-rooter!!
Jessica B.
They answered the phone quickly, send me a confirmation e mail, and called me 30 minutes before they arrived.  Good communication! The plumber was very professional.   I would use them again.
Katharine B.
Jay Boundy was outstanding.  He was on time, helpful, knowledgable, and did an amazing job.  Our pipes were clogged and even though it was a tough assignment  and took hours to complete, Jay was an expert and he welcomed the challenge.  From start to finish, he was an absolute pleasure to deal with.  Jay takes great pride in what he does and I would highly recommend him!
Shaun B.
I had a sewer line back up. The service exceeded my expectations.  Joaquin, the service tech was very thorough.  He used a camera to verity that the back up was cleared.  Problem solved.  In addition they give us a 6 month warranty.
Gregory S.
Very professional and did a good job. Camera included at no extra cost with advance notice, which was very helpful for seeing the cause of our problems.  Upfront cost is not the cheapest available,  but I never felt misled or like I was going to be ripped off with additional charges, which is a super big deal for me..  Don't forget to print out the coupon from the website, where you can also schedule service.
Ellen S.
Roto-Rooter Service 3/10/2010I had pipes under my kitchen sink that needed lots of work butwhen they gave way...it was time.I turned on the dishwasher and after the first wash cycle, as the waterwas draining, it drained onto my kitchen floor. I immediately calledRoto-Rooter and within a couple of hours the repairman was here.Scottie Culclager walked into my kitchen, looked under the sinkand began his work....He removed all the old plumbing that wasplastic and split, and replaced it with shiney new metel pipes thatI requested. He also saw that the whole drain area needed to besnaked. It took him no time at all...and I now I have a wonderfulkitchen sink that drains beautifully. A true professional arrivedat my door and I am forever grateful.....
A Yahoo User
"Roto-Rooter Plumbers" 2-10-2010The kitchen sink in one of my apartments was plugged up. I called Roto-Rooter and in less then 30 min. Purna Sherpa arrived. He was very friendly and had it cleared up in less then an hr.. I was very impressed with him, he even cleaned up after himself. I will definetly call Roto-Rooter again. Thank you so much.Elfi
Elfi
We had a blockage in our kitchen sink drain. A call to Roto-Rooter and it was cleared within two hours. They arrived even earlier than promised and effeciently cleared our drain pipes. Years ago we had used a different service and were not happy, but now we always Roto-Rooter if we have a plumbing problem.
George
Alex did a great job. He was prompt, courteous, and competent.
BRUCE S. | Palo Alto
Partially obstructed sewer line: Aaron's snake encountered an obstruction—likely a tree root or offset; we agreed to the video inspection, which was performed by John; large root was detected partly obstructing old cast iron pipe with long run to the street; John suggested that repair could include adding a clean-out; work currently in progress, awaiting inspection. So far, the technicians have been great--prompt, skilled, friendly.
Barbara W. | Palo Alto
The plumber came within a couple hours of the call and quickly cleaned the drain. Prompt and efficient service.
Steve G. | Palo Alto
My plumber was polite, neat and competent. He did a great job.
Debbie N. | Palo Alto
The work was done promptly, competently and efficiently. The technician was a pleasure to deal with, and I would not hesitate to use your services again.
Mike L. | Atherton
Your Man Bill responded in less than an hour and got the job done in less than an hour. Then we decided to run the main line as well just to make sure it was clear as long as we had the rooter here. It was and made me feel better. Your guys have always been the best. We appreciate having you so available.
CHARLES H. | Palo Alto
We needed a sewer line cleanout on a Saturday morning. I called at 8:30 AM received an update at 9 AM telling us someone would be out between nine and noon. About 930 am I received a call from the dispatcher saying that Octavius would be at our house in 45 minutes and he was. Arrived at 10:15 AM, completed the work by 11:05 AM and didn't am excellent cleanup job.
Marian K. | Palo Alto
Came on time! Excellent "detective" work on what was wrong and where. I will call Roto-Rooter again.
Olive B. | Palo Alto
We had a problem with the waterheater. Called rotor rooter and made appointment. A part was ordered,finally got the part, and installed in waterheater. And very pleased with the service.
Ikuko S. | Palo Alto
I thought the RR technician, Kevin, did a fine job in reviewing the layout of our home, listen to the concerns we had for each location, and decide what the bets action plan was. He also provided ideas for periodic maintenance. I do think the technician needs the choice of going on the roof to snake out the drains also which I understand RR stopped earlier this year.
Joseph D. | Palo Alto
Luis and his partner did a first rate job and on Thanksgiving Day at that. They were much appreciated. Regards, R. Bauman
Richard B. | Palo Alto
Had a service call from Jimmie Hickman this morning ... gentleman, knowledgeable, and an all around class act ... solved my problem and I would recommend rotorooter to anyone needing plumbing service and hope you get Jimmie... he's the best!
mary f. | Palo Alto
Jesus was fast, efficient and friendly
Peter K. | Palo Alto
Alfred Lax came out to help me,He is by far the best plumber I have had as I have a cronic problem with roots. I hope next year when I call he will come back.John
John k. | millbrae
I called Roto-Rooter due to the upstairs toilet not flushing. The lady who answered was polite and professional and told me a 2 hr window for the service tech to arrive at my house. Approximately 10 minutes after I hung the phone up the service tech called and said 1/2 he and he would be at my house. It was 25 min later that the tech (Keith) was at my front door.! Keith checked the toilets and within 1/2 he he was done and the problem was fixed! He was so nice and polite and professional! Excellent service experience!! Actually this is the second time I had Roto-Rooter to my house the first time was a month ago and the service tech Emilio . Same great service and professionalism!! Keep up the great work !!! Thank you for the excellent service Roto-Rooter !! Gayla Olsen CA
Gayla O. | San Mateo
Ceasar was courteous , knowledgable and efficient. He made our day, we are very pleased with his service.
Bruce J. | Sunnyvale
Mr. Kameron Tanouye ${esc.hash}470 was professional, efficient, knowledgable and very experience Roto-Rooter Technician.
Miluska K. | San mateo
Technician knew plumbing very well and did an excellent job fixing my immediate problems.
Wayne D. | Los Altos
Kameron T. performed an excellent service. We recommend him without restrictions.
Raul C. | Palo Alto
I was very pleased with the service I received from Roto rooter. No body left until the job was done. All my calls were returned in a reasonable time. All in all, I was very happy with Roto rooter and their affiliates.
Jim B. | San Mateo
Jesus is super good n fast n friendly. I will recommend him to my family n friends. Thank u.
Martini E. | Palo Alto
Ryan was very thorough, efficient, professional and on time.
Geraldine U. | Burlingame
Service tec was very friendly.
Bret W. | San Carlos
Can not respond to price as I have not recieved statement yet.
John c. | mountain view
Mike Fitzgibbons
Manager
650-325-3806
Address
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220 Demeter St
Palo Alto, CA 94303

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