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Roto-Rooter Palo Alto, CA: Customer Reviews & Testimonials

When you need experienced plumbers in Palo Alto, CA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Palo Alto, CA

I was skeptical at first about the quality of employees and work (compared to a plumbing company) but man was I wrong! The dispatcher I spoke with on the phone was extremely helpful and pleasant. I was able to get an appointment exactly what I wanted. They followed up with an email letting me know the schedule time so I could save it in my calendar.  The plumbers, Steven, was very kind and courteous. He put on shoe covers when he entered my house. He was willing to speak with the contractor who are just completely renovated the bathroom. He also was very sweet to both of my kids. I highly recccomend this franchise of roto-rooter!!
Jessica B.
They answered the phone quickly, send me a confirmation e mail, and called me 30 minutes before they arrived.  Good communication! The plumber was very professional.   I would use them again.
Katharine B.
Jay Boundy was outstanding.  He was on time, helpful, knowledgable, and did an amazing job.  Our pipes were clogged and even though it was a tough assignment  and took hours to complete, Jay was an expert and he welcomed the challenge.  From start to finish, he was an absolute pleasure to deal with.  Jay takes great pride in what he does and I would highly recommend him!
Shaun B.
I had a sewer line back up. The service exceeded my expectations.  Joaquin, the service tech was very thorough.  He used a camera to verity that the back up was cleared.  Problem solved.  In addition they give us a 6 month warranty.
Gregory S.
Very professional and did a good job. Camera included at no extra cost with advance notice, which was very helpful for seeing the cause of our problems.  Upfront cost is not the cheapest available,  but I never felt misled or like I was going to be ripped off with additional charges, which is a super big deal for me..  Don't forget to print out the coupon from the website, where you can also schedule service.
Ellen S.
Roto-Rooter Service 3/10/2010I had pipes under my kitchen sink that needed lots of work butwhen they gave was time.I turned on the dishwasher and after the first wash cycle, as the waterwas draining, it drained onto my kitchen floor. I immediately calledRoto-Rooter and within a couple of hours the repairman was here.Scottie Culclager walked into my kitchen, looked under the sinkand began his work....He removed all the old plumbing that wasplastic and split, and replaced it with shiney new metel pipes thatI requested. He also saw that the whole drain area needed to besnaked. It took him no time at all...and I now I have a wonderfulkitchen sink that drains beautifully. A true professional arrivedat my door and I am forever grateful.....
A Yahoo User
"Roto-Rooter Plumbers" 2-10-2010The kitchen sink in one of my apartments was plugged up. I called Roto-Rooter and in less then 30 min. Purna Sherpa arrived. He was very friendly and had it cleared up in less then an hr.. I was very impressed with him, he even cleaned up after himself. I will definetly call Roto-Rooter again. Thank you so much.Elfi
We had a blockage in our kitchen sink drain. A call to Roto-Rooter and it was cleared within two hours. They arrived even earlier than promised and effeciently cleared our drain pipes. Years ago we had used a different service and were not happy, but now we always Roto-Rooter if we have a plumbing problem.
It was just a minor concern with our water heater that turned out to be nothing, but Roto Rooter sent out a plumber very fast and he was extremely professional and helpful. Did not make us feel foolish for calling him out for nothing.
Fran R. | Palo Alto
Technician arrived on time and did an excellent job in clearing the drain line. Very professional service.
James C. | Palo Alto
Jerry was awesome. Very professional, on time and fixed my problem right away. Thanks!
Dave H. | Palo Alto
Roto-Rooter did a wonderful job helping us with our sewer line that was clogged under the house. The service man arrived within an hour of my request, quickly found the problem, and cleared the line. This work required temporary removal of our toilet in order to access the line from within the house. Work was completed professionally and thoroughly. Afterwards, the bathroom was cleaned up really well. I also want to praise the service man on his workmanship and his guidance on what we might do to reduce the chance of repeat clogs.
Sally N. | Palo Alto
The only problem is that it took a while to get the RootX as the service man was out
Mike L. | Palo Alto
Roto-Rooter responded quickly and even sent the responder over earlier than expected. The service was quick, the responder pleasant, and her provided a warrantee on the work.
Melissa C. | Palo Alto
I needed to have a slow kitchen drain restored to full operation. Scott arrived during the scheduled window and handled the problem completely. I appreciated his careful approach and desire to avoid making any more of a mess than necessary (not all plumbers are sensitive to that!). He also provided some good tips for drain maintenance that I think should reduce the need for similar services in the future.
Roy L. | Palo Alto
Our garage sink overflowed, during the washing machine rinse cycle. Arnulfo came out within a few hrs, on a Sunday, and found & replaced the clogged, corroded pipes. We continued with Laundry Day! Great service...
Suzanne J. | Palo Alto
Our main sewer line became plugged on Sat. The Roto-Rooter plumber determined that the blockage was on the city side of the pipe leading to the under-street city main; he gave us the option of waiting until Mon when the city infrastructure services would be available but we chose to proceed even though we would be charged (we had a current $50 promo coupon that helped us pay). The plumber was very helpful in explaining the problem and advising us on preventative measures, even showing us how to detect recurrences in the future by observing the water levels in the outside clean-out ports. Overall we are happy with the services and consulting that we received.
Philip H. | Palo Alto
The entire Roto-Rooter experience was positive. The person answering the telephone was efficient and polite. I got a phone call before the plumber arrived, telling me he was on his way. The plumber was extremely professional and friendly, and expertly fixed my plumbing problem. I will always use Roto-Rooter for my drain problems.
Jeff H. | Palo Alto
Job was done properly and the personnel that worked on the project were very nice.
barbara s. | Palo Alto
My plumber was polite, neat and competent. He did a great job.
Debbie N. | Palo Alto
The work was done promptly, competently and efficiently. The technician was a pleasure to deal with, and I would not hesitate to use your services again.
Mike L. | Atherton
Your Man Bill responded in less than an hour and got the job done in less than an hour. Then we decided to run the main line as well just to make sure it was clear as long as we had the rooter here. It was and made me feel better. Your guys have always been the best. We appreciate having you so available.
CHARLES H. | Palo Alto
We needed a sewer line cleanout on a Saturday morning. I called at 8:30 AM received an update at 9 AM telling us someone would be out between nine and noon. About 930 am I received a call from the dispatcher saying that Octavius would be at our house in 45 minutes and he was. Arrived at 10:15 AM, completed the work by 11:05 AM and didn't am excellent cleanup job.
Marian K. | Palo Alto
Came on time! Excellent "detective" work on what was wrong and where. I will call Roto-Rooter again.
Olive B. | Palo Alto
We had a problem with the waterheater. Called rotor rooter and made appointment. A part was ordered,finally got the part, and installed in waterheater. And very pleased with the service.
Ikuko S. | Palo Alto
I thought the RR technician, Kevin, did a fine job in reviewing the layout of our home, listen to the concerns we had for each location, and decide what the bets action plan was. He also provided ideas for periodic maintenance. I do think the technician needs the choice of going on the roof to snake out the drains also which I understand RR stopped earlier this year.
Joseph D. | Palo Alto
Luis and his partner did a first rate job and on Thanksgiving Day at that. They were much appreciated. Regards, R. Bauman
Richard B. | Palo Alto
Had a service call from Jimmie Hickman this morning ... gentleman, knowledgeable, and an all around class act ... solved my problem and I would recommend rotorooter to anyone needing plumbing service and hope you get Jimmie... he's the best!
mary f. | Palo Alto
Jesus was fast, efficient and friendly
Peter K. | Palo Alto
Alfred Lax came out to help me,He is by far the best plumber I have had as I have a cronic problem with roots. I hope next year when I call he will come back.John
John k. | millbrae
I called Roto-Rooter due to the upstairs toilet not flushing. The lady who answered was polite and professional and told me a 2 hr window for the service tech to arrive at my house. Approximately 10 minutes after I hung the phone up the service tech called and said 1/2 he and he would be at my house. It was 25 min later that the tech (Keith) was at my front door.! Keith checked the toilets and within 1/2 he he was done and the problem was fixed! He was so nice and polite and professional! Excellent service experience!! Actually this is the second time I had Roto-Rooter to my house the first time was a month ago and the service tech Emilio . Same great service and professionalism!! Keep up the great work !!! Thank you for the excellent service Roto-Rooter !! Gayla Olsen CA
Gayla O. | San Mateo
Ceasar was courteous , knowledgable and efficient. He made our day, we are very pleased with his service.
Bruce J. | Sunnyvale
Mr. Kameron Tanouye ${esc.hash}470 was professional, efficient, knowledgable and very experience Roto-Rooter Technician.
Miluska K. | San mateo
Technician knew plumbing very well and did an excellent job fixing my immediate problems.
Wayne D. | Los Altos
Kameron T. performed an excellent service. We recommend him without restrictions.
Raul C. | Palo Alto
I was very pleased with the service I received from Roto rooter. No body left until the job was done. All my calls were returned in a reasonable time. All in all, I was very happy with Roto rooter and their affiliates.
Jim B. | San Mateo
Jesus is super good n fast n friendly. I will recommend him to my family n friends. Thank u.
Martini E. | Palo Alto
Ryan was very thorough, efficient, professional and on time.
Geraldine U. | Burlingame
Service tec was very friendly.
Bret W. | San Carlos
Can not respond to price as I have not recieved statement yet.
John c. | mountain view
Mike Fitzgibbons
220 Demeter St
Palo Alto, CA 94303

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