Omaha, NE Rate location (92 Reviews) Call Now 402-973-3111

Roto-Rooter Omaha, NE: Customer Reviews & Testimonials

When you need experienced plumbers in Omaha, NE, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Omaha, NE

Great service, prompt, courteous and take care to make sure they clean up their work area. Very friendly technicians that take time to explain.
Kate E.
Highly recommend Roto-Rooter for water restoration. I found water in my basement on a Saturday morning and called for their help. They came immediately and ascertained the damage and remediation actions. They gave me an estimate of time it'd take, and came in under the mark. They were friendly, knowledgeable and gave me assurances that I'd be taken care of start to finish. I can enjoy the rest of my weekend knowing that my basement is drying and that the people who are taking care of it are the best in the business. I trust their work and would recommend them to anyone!
Rebecca H.
Jeff DeArment was very helpful. He protected the carpet when he brought in the machine and answered my questions well. He is skilled at his job and is the type of professional we expect from Roto-rooter. Thanks. Job well done.
Dennis R.
Jake and his team did an exceptional job. We needed to use the water restoration service. They were not only friendly and personable, but quick, efficient, and thorough. Our main sewer line backed up into our whole basement, and they helped with every detail in such a stressful situation. Will recommend to everyone!!!! Thanks so much!!
Natalie P.
Fast, friendly, and competent services 10/10 would use again.
Brian C.
Jeff was on time, polite and did a great job cleaning out out kitchen drain. Thanks!
Nancy M.
Last Saturday we had a plumbing issue. Not knowing who to call, I went with a familiar company. Derek (4394) was the plumber that solved our plumbing problem. He was friendly, professional, extremely knowledgable and efficient. He diagnosed the problem quickly and proceeded to get to work to solve it. He was very neat, making sure to clean up after himself. He answered my many questions with clear and understandable explanations. Before he left he reviewed what had been done and why. I feel confident that my problem has been solved. Derek is an asset to the company and an excellent employee. Thank you for sending me someone who could provide such a positive experience.
Stephanie V.
I was in a panic last night when I found water in the basement due to a leaking water heater. I was happy to find RotoRooter had an online service request link. I had a service time set up for this morning. They called me early and were able to arrive earlier than my scheduled time. My serviceman was efficient, clean and clearly knew what he was doing. Thank you for the great service.
Erin P.
We've used drain clearing services for more than 25 years in a 75-year-old home. Roto-Rooter is always professional, timely and reasonable. Omaha Roto-Rooter also is our backup plumber, and we've had great results with these services, as well.
Jeremy H.
Your technician Jeff was very pleasant/professional to work with. We had a complex drainage problems with our kitchen sinks that he mothotically worked through and resolved. I highly recommend Roto-Rooter for whatever plumbing problems you may have. Sincerely, Loren Timm
Loren T.
Fast response, a serviceman arrived within an hour of me contacting them to give a free estimate on the leak I had encountered. It ended up being a simple fix that only required a small part to repair. On their website you can get a coupon for $35 off any service but I didn't even have to use it because they charged me NOTHING!! I used the chance to get another estimate on installing a shower in my bathroom and the quote was reasonable enough I'll be calling them again soon to install the equipment and this time I'll get to use my $35 coupon :)
Audax N.
Very courteous and polite, very knowledgeable about the business arrived and completed the job in a timely manner
Eleanor M. | Omaha
Derrick was professional, friendly and got the job done.
Becky C. | Omaha
I was very happy with the work that Chris did for me. He installed a new toilet for me in a timely manner.
Wayne W. | Omaha
We had a plugged sewer line discovered this morning 12/3/16. We called your service number around 7 am and by 8:00 am your manager Rob Doucette arrived and analyzed what the problem might have been. By 8:30 service person Jeff, do not know his last name, arrived and explained what the issue was and immediately began working on the problem. Jeff was extremely professional, as was your manager Rob, and worked diligently to clear up the problem. Jeff made sure the sewer line was cleared by checking all areas that waste water in the house came from. Jeff cleaned up the little bit of mess created from the work he had to do. Jeff answered every question asked respectfully and patiently, he was great. Thank you Jeff and Rotor Rooter.
Linda H. | Omaha
I was happy with the knowledge that the tech had with the plumbing .
Wayne W. | Omaha
very nice aND friendly man here to unclog drain
robb s. | Omaha
Chris was great he was nice and courteous and explained everything he was going to do
Tom d. | Omaha
Our kitchen sink clogged up close to 8PM and I called to see if we could get someone out in the morning and the guy on the phone was very helpful and said he could get someone out that night still between 10 and 2. He also said if it got to late to just give him a call and he could reschedule for the morning and it was no problem. Cory showed up just after 10PM to help fix our problem. He was very professional and had or problem fixed within an hour. He also took time to explain things we could do to keep our sink running smoothly and made sure all questions were answered before he left. He also explained that the service was guaranteed so to be sure to call if we had any problems within 6 months. Great service all around! We will certainly be calling Roto-Rooter for any future problems.
BJ and Karrie B. | Omaha
The guys answered all my questions and made sure I understood the problem we were having. They gave me suggestions on how to protect the line and then a plan on how to alleviate the issue. They also cleaned up the site before they left.
Karen L. | Omaha
Service tech very knowledgeable, pleasant....good customer service. This is the third time I have used Roto Rooter for various problems and highly recommend them.
Paula S. | Omaha
The technician took time to ask what the symptons of our issues were then performed inspection resolved issues. Technician explained what causes the issue we had performed camera inspection for me and my wife as we watch the camera extended to curb from our basement. Most important explained the problems occur from the detergents hardening in our pipes from detergents and explained the importance of preventive maintenance having pipes cleared every couple of years and camera inspection so as not to neglect our plumbing but keep it in proper working conditions.
Roy W. | Omaha
Bob, was extremely knowledgeable and professional! He was able to quicky diagnose the issue and efficiently fix the problem. Thanks for the prompt and courteous service!
Ramiro V. | Omaha
The service was great! Bob was excellent and very professional, he definitely deserves a raise!
Tammy J. | Omaha
The service was great. They let us know they were running late and the time of arrival was still around what they proposed. Very friendly technicians. Would deffinetly recommend.
Brian P. | Omaha
The tech was very pleasant and very knowledgeable. He showed up and immediately started to diagnose the problem. He found out we would not have to get the drain snaked and took care of the clog
Jared D. | Omaha
Steve was a great help and couldn't have been a better provider
George D. | Omaha
The plumber did a good job and quickly assessed the problem - hard working guy.
Kenneth H. | Omaha
Extremely quick response time and friendly techs. Need to wait and see if the problem returns or not before I can determine the success. The issue with the bathtub should be okay. The source of the water in the basement is still unknown.
Clyde J. | Omaha
Where can I start...Derrick (4394), showed up right on time! Listened to my concerns and laid out the best plan of attack. My drain was free of it's clog in less than 30 minutes. Derrick (4394) cleaned up after himself, explained the charges ahead of time, and took my payment all in a matter of 45 minutes. I'll be recommending ROTO-ROOTER to everyone having plumbing issues. Such a relief, I'm so pleased I chose this company over any other. You have a lifetime customer now. You also can't beat the 6 month guarantee. Don't forget to print out the $40 off any service coupon, it really does make a dent in the overall bill. Great coupon for them to offer to customers! Forgot to mention: scheduling an appointment was a breeze. Did it through the online appointment tool, got a follow up call 20 minutes later, and was told when the technician would arrive. Easy as could be.
Amy L. | Omaha
Jake and his team did an exceptional job. They were not only friendly and personable, but quick, efficient, and thorough. Our main sewer line backed up into our whole basement, and they helped with every detail in such a stressful situation. Will recommend to everyone!!!! Thanks so much!!
Dawn H. | Omaha
Matt did a wonderful job. He was friendly. He got the drains working better then ever. He explained what was happening. He is a true asset to Roto-Rooter.
Patrick V. | Omaha
I am 100% satisfied. The plumber worked tirelessly to make sure that our job was done right. Both the plumber and the water restoration team are professional, efficient, and customer-oriented.
Karen R. | Omaha
The plumbers that came to my house did a wonderful. The explained everything to me so I knew and understood tge process of what was going on. If I ever need Roto-Rooter again I want the same plumbers to come out. I Highly recommend them.
Valerie N. | Omaha
Excellent service!
Jessica F. | Omaha
Danny was our technician. He was prompt, courteous, and very efficient. He explained the options to me and let me choose. I watched while he clean the drain from the house to the gutter. He cleaned up with disinfectant after he was done. He covered the ground with tarps before getting started and remove them when he was finished.
David C. | Omaha
Outstanding all-around service. Elizabeth took the call and mentioned someone was available immediately - on a Saturday - and Danny was there within the hour. Customer service oriented, curteous, professional, and fast!
Anthony J. | Omaha
Quick reply. Showed up within the hour that I called. Great Service. Thanks
Amber W. | Omaha
Bob was great! Quick service and very professional!! Thank you!
Lisa D. | Omaha
Prompt and professional.
leah k. | Omaha
Service tech very professional, got right to work. knew what he was doing. Was on time.
Tracy M. | Omaha
Scott and Matt did and excellent job explaining what was going on and what they were doing. I am completely satisfied.
richard v. | Omaha
Great job, quick fix with great advice, and friendly assistance!
Matt P. | Omaha
I have a Service One warranty on my home, but when I told them it was the main, they said it wasn't covered, but they could send a plumber for $210/first hour + $90/hour thereafter and that they would be there between 8am and 2pm (Saturday). Ridiculous... I hung up and looked on-line for another plumber and called Roto-Rooter, who had a plumber to my home in under an hour, quoted a $210/flat fee to clear the main, and a $40 online coupon discount! It was done in about an hour, the tech was awesome and explained everything. Plus, they are scheduling a camera for the main (included) to identify any potential future problems. I am scheduling to have Roto-Rooter clean my main every year for as long as I own my home, and will call them for any future plumbing issues. (I am never using Service One for plumbing service ever again, even if it is a covered expense, since I will still pay a deductible.)
Guy M. | Omaha
Company scheduled appointment quickly, reported back by email when it would be and kept us in touch of any delays. Technician (Leon#2551) came out on time, performed the job throughly, all-the-while explaining what the problem was. The estimate was given in the beginning and even though it took several hours; we were not charged more (as we may have expected). A second technician (Scott#2283) was sent to camera the pipe. He made sure to involve us in the session, showing us the finds and afterwards throughly explained what more work was needed to improved the workings. All persons we were in contact with were friendly and performed their jobs very well. We will call again if we ever have any problems. Thanks.
mary t. | Omaha
You guys did wonderful. Matt came and was very professional and very helpful. The landlord tried to blame us for the drain backing up, and he had already knew the drain backed up before we moved in. Matt told him it was not our fault that the drain was backing up. He was wonderful. Thanks again Matt. You guys all have a blessed day.
Andrea T. | Omaha
You guys did wonderful. Matt came and was very professional and very helpful. The landlord tried to blame us for the drain backing up, and he had already knew the drain backed up before we moved in. Matt told him it was not our fault that the drain was backing up. He was wonderful. Thanks again Matt. You guys all have a blessed day.
Andrea T. | Omaha
Matt Tice did a great job cleaning out our main sewer line and two internal inground drain lines. Very happy with the job and the service.
Casey I. | Omaha
Ray and Chris did a GREAT job. They kept me informed of what was happening. Thanks Gentlemen
Bryan V. | Omaha
Ray did a great job. He told me what was happening at all times. Chris came later and finished up what Ray couldn't do. Great job by both the men.
Bryan V. | Omaha
Service tech was very friendly and professional.
Dennis V. | Omaha
The work performed was professional and timely.
Craig J. | Omaha
Very friendly and helpful.
Earl T. | Omaha
Friendly and professional
John D. | Omaha
Great job. Friendly and professional
John D. | Omaha
Very pleasant service man; very quick service; cleaned up nicely
Melissa P. | Omaha
Service tech was very friendly and did a great job! I would highly recommend him.
Daryl R. | Omaha
Have had a reoccurring problem with the lines backing up in the basement and into the basement shower. We've had the same gentleman work on the problem each time. His name is Derek and he has done a fabulous job not only clearing the lines, but taking the time to discover the source of the problem. A structural design in the plumbing is causing the line to become clogged over and over. We are very thankful for his help and hard work! Thanks, again, Derek!
Sally C. | Omaha
Jeff was very nice. He was very patient with me. I was on the phone with a important call.I was very happy with his service
Mary S. | Omaha
Efficient, friendly and professional. Appreciate the quick response and fast fix. Thank you
Dale P. | Omaha
The tech arrived on time, provided full and an accurate estimate of the work requested, completed the work efficiently, cleaned up afterwards. This was a great experience. Thank-you!
Inta T. | Omaha
Fantastic service, fast and professional, they fixed everything very quickly and everything drains spectacularly.
Lloyd H. | Omaha
Christopher was great and so kind. I was so anxious. He reassured me that it was no big deal and it was his pleasure to help. Much appreciated. Kelli was great with giving estimates for water damage. Efficient and fast.
Amy S. | Omaha
Serviceman was attentive to our needs and came prepared with proper equipment to do the job. Roto-Rooter provided same day service and arrived in a timely fashion. We have used their services in the past and would recommend them to family and friends.
Mike B. | Omaha
Great service. Accommodating to come back after needing a part from the manufacturer so we didn't have to wait any longer for our hot water to return. Phil was knowledgable and quickly identified the issue and fixed the problem.
Cindy T. | Omaha
First I want to let you know what a great employee you have in Jeff Tech #3159 and also the camera man no # sorry .Jeff did everything over and beyond what I expected from someone cleaning my sewer lines when he couldn't find the clog he called for camera help explained what was happening and why ,they showed me my sewer lines in and out found a blockage past mine that was the City of Omaha problem Jeff called them explained what he had found and the City was here to fix that before Roto Rooter left. Jeff and the camera operator found tree roots in my lines coming into my indoor pipes they pulled them out explained all cleaned up any mess and it is a nasty winter mess outside but the mess was gone when they left . I have used Roto Rooter before and will continue because of your people that are sent every time . Thanks I can wash laundry flush the toilet wash my hands do dishes with no back up Jeff made sure all water lines ran and drained before he left HAPPY CUSTOMER AGAIN Pat Kidd
Patricia K. | Omaha
Great service as always.
sylvia p. | Omaha
Fast, efficient and friendly. I need a kitchen sink clog fixed immediately and they did it!
mike s. | Omaha
Chris Finn? and Jeff worked their tails off all day long to get my sewer pipe fixed!!! I was told that it would be my bill but after checking, digging, checking, more digging found the problem!!! and fixed it. These guys went over and beyond! thank You
Jay W. | Omaha
Quick and very easy!! The tech did his job with no problems and was polite without any doubt!! THANKS!!
Eric K. | Omaha
Our appointment was preventative in nature. Clean the drains before they back up. The technician was personable, professional, and efficient. He took every precaution to ensure the job was done right and when he left, you'd never know he had been there. I was totally satisfied with our service appointment this morning and the gentleman that performed the service. I would definitely recommend your firm for future work. Thanks for a truly great job!!!
Jack K. | Omaha
Prompt, personable and completed the task. Saved our Thanksgiving dinner!!!
S T. | Omaha
The service I received was quick and exceptional. The gentleman that came to my home was knowledgeable, gave me several options of how to go about fixing the problem and overall very professional. I would definitely use Roto-Rooter again.
Melissa W. | Omaha
The plumber was WONDERFUL! He was very friendly, well-mannered, and explained everything he was doing. We are very impressed.
Michael S. | Omaha
Justin was very knowledgable about his task and did it in a professional and precise manner. Thanks roto rooter for having great pros to do the work
robert n. | Omaha
Your tech Danny did a great job. He got the drain unclogged and did a great on the clean up.
robert b. | Omaha
Rotorooter technicians were there when promised and did an excellent job clearing our drain. They were friendly and answered questions.
Bruce C. | Omaha
We had a drain stoppage that I could not fix. I have a 20 foot by 1/4" snake and it wouldn't help. We called Roto-Rooter and they scheduled an appointment. They came out and quickly diagnosed the problem and gave us a quote. We accepted it and Christopher got to work. He was very knowledgeable and fixed our issue. He also took care to not make a mess or damage anything in the house while doing the work with his machinery. I am very satisfied and would recommend that you use them with any issues you have!
Charlie P. | Omaha
The two gentleman who came to our house were very friendly, courteous, and knowledgeable. I had many questions about plumbing in general while they were working and they were happy to answer all of them. I had a good time talking to them.
Joe O. | Omaha
The 2 men (Scott & justin) were very polite, friendly, informative and very fast on their service. I've had other companies take twice as long. I will be a returning customer at Roto Rooter!
Ashley F. | Omaha
Service was fast . Problem was resolved. Serviceman was very courteous.
Eugene M. | Omaha
Paid Burton ${esc.dollar}1.047.43, and you had to come clean up behind them. Use me as a reference. Did file a complaint with BBB against Burton. Asking them for a full refund. YOU GUYS ROCK!!! Count me as a new customer from now on!!!
Julie R. | Papillion
Very pleased with the service we have received.
Wendy S. | Bellevue
Tech was a personable and skilled individual. Explained what his approach to fix my problem and did so in a timely manner. Very courteous and a true professional. He is an outstanding representative of your company. I think his name was Derrick #4394. I use your company for all my drain needs and Derrick made me appreciate what customer service is. Thanks
Ronnie C. | Bellevue
As always, got here quickly and did a great job.
Carla K. | Omaha
I was in a panic late last night when I found water in my basement closet & utility room. I began searching online for help to repair or replace my water heater. I found you guys and requested service via online service for this morning. You accepted my request, called early, arrived before my requested time & was able to replace the water heater quickly & efficiently. Thank you very much!
Julie P. | Plattsmouth
Rene provided excellent service today! Thanks again!
Ken S. | Bellevue
Friendly service and did a great job! Would call again for any future needs.
Jill M. | Omaha
Thank you. The service tech was very polite and work very hard on my plumbing problem. I will use your company again
max k. | Omaha
Took in water in lower level of mom's house Sunday night. Requested that the outside drain be cleared to the street. The technician tested the drain, determined there was nothing wrong with it and charged us nothing! The problem turned out to be a restricted downspout causing water to back-up and overflow the gutters. You folks are true professionals. We have used your services in the past and you can be sure we will in the future and tell others about it. Thank you! Larry
Lawence B. | Omaha
Thank you so much for coming out on a Sat. to help me getting my pilot light lit on my water heater. The technician was fast, polite and very professional. He solved my problem promptly. His name is Phil employee number 156. Please recognize him for a job well done!
Cindy E. | Bellevue
Unfortunately, I misplaced the name of the plumber who helped me, but my contract number was 037868. The gentleman was incredibly kind and helpful, dealing with the late hours and the fact that we had a party going on over here at the time. He was friendly, well informed, and really professional. I cannot recommend him highly enough!
Ryan S. . | Omaha
Jeff Shewmaker
Manager
402-973-3111
Location
Omaha, NE

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