Olympia, WA Rate location (43 Reviews) Call Now 360-438-6957

Roto-Rooter Olympia, WA: Customer Reviews & Testimonials

When you need experienced plumbers in Olympia, WA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Olympia, WA

Roto-Rooter and Sergey are my "go-to-team" for any and all plumbing issues! �Great service, prompt action. �I am always confident in the work done by Sergey and his customer service skills are outstanding!
Barbara C.
Hello, I had first tried two other plumbing companies in my area; but one failed to return my phone call, then when I was finally able to schedule an appointment they canceled later in the day. The second would only come during specific hours that did not align with my schedule. Roto-Rooter however had no problem with dispatching a technician at any time that was convenient for me. The technician was on time, and had a great attitude! His name was Mike Oliver. Mike was very knowledgeable, and informative. I am a new home owner, so he took the time to teach me some essential instructions for properly maintaining household plumbing. After my experience I would highly recommend Roto-Rooter to anyone with plumbing issues. Thank you Roto-Rooter, and thank you Mike! Satisfied Customer, Matt Taylor
Matt T.
I called for a backed up laundry sink. They were at my door within thirty minutes, he took apart the pipes, snaked it and fixed the problem with an hour. He was professional, efficient and friendly. Will use again.
Maria H.
I initially had them out for a clogged sewer. The service man was great. He gave me an estimate and carefully explained what needed to be done. Sadly for us, we needed more work than we anticipated and it was expensive. Once again, what we needed was carefully explained and a complete estimate was give. They did the work efficiently and in two days as promised. We're back in business now. Having water is right up there with electricity. I'd certainly call them again!
Susan N.
I initially chose Roto-Rooter because they were the only plumber I called who did NOT charge for an estimate. Many plumbers will charge you up to $80.00 just for an estimate which I feel is immoral. They arrived on time as promised and fixed my toilet problem in short order. Arash answered all my questions and left the area very clean. Good job Roto-Rooter! Paul B Renton, WA
Paul B.
John out of Fife did an excellent job. In and out no problems.
David B.
I called to set up a time to have my kitchen sink cleared, and even though it was a non-emergent call, they came right out! Quickly cleared the drain, and replaced a nut so that the drain was not leaking. Very courteous, very professional.
Bonnie C.
Scott T. was the service man. He was very professional, knowledgeable, and did a great job!
Cameron I.
They were on time and professional. Chad was a service guy and he was funny and nice. We figured out the issue right away and went to work. He snaked the main line but did not feel anything so he then snaked the pipes from the bathroom. He cleared out what he found the everything started working. He id find another issue in the main line. He found puddling in the pipe and possibly a break. We got a sewer camera inspection for free after that. Rick came out not to long after Chad left and put a camera in the pipes. He confirmed the puddling in 30ft of the pipe and found a break in a pipe. He was very understanding that I could not cover all the cost for the replacement on both parts. he gave us ideas and tricks to help out the puddling for now. it seemed he felt bad giving us the quote he did as we just moved into this house 3 days ago. I will be calling them again to fixing anymore issues and when we get the money to fix the major issues. I would recommend them to a friend.
Alex S. | Olympia
A service person at Roto Rooter called ahead to let me know when Rick would arrive. Rick arrived with a great smile and an attitude of "we can fix this for you" and immediately got down to work. After evaluating the problem, he discussed the cure and the cost. I was able to ask him numerous questions (just ask him! :) ) and he was willing to answer them and help me understand how to prevent this plumbing problem (and others) in the future. Rick was efficient, fast, careful, friendly, and took care to clean up the are where he worked. Rick and Roto Rooter were the best!
Maureen C. | Olympia
When the pipe leading to our water heater broke, I knew it was time to call a plumber. Upon searching Google for local companies, Roto-Rooter was the first website on the search list. After looking at a few other plumber's web pages, I returned to Roto-Rooter and scheduled an appointment for Sunday morning out of the local 10111 S.Tacoma Way Lakewood, WA branch. The plumber arrived within the time frame given to me. (actually on the earlier side of the two hour window) He (Cesar) was friendly, knowledgeable, and put me and my wife at ease as he quickly repaired our water heater. Since the billed hour was not up yet, he offered to check over the rest of the plumbing in the house and ended up tightening up a few loose connections for us. Overall it was a fantastic experience and I would recommend Roto-Rooter to anyone looking for a professional, friendly plumbing company.
Jake H. | Olympia
The plumer and his apprentice where both very knowledgeable and fast. They disassembled and reassembled my shower on and off valve quickly and carefully. They diagnosised the broken part right away. I will recommend Roto-Rooter Plumbing to my Family and Friends in Lakewood and Tacoma Wa.
Jesse H. | Olympia
My disposal was clogged and I tried to snake it myself, resorted to drain cleaner with no luck. I was afraid to even call a plumber on a Sunday, thinking it would cost me a fortune. I Had to get the drains cleaned that day because I live in a condo and my plumbing effects my neighbor's. I called Roto-Rooter in Tacoma and a plumber was sent out to my house within an hour. Chad arrived and had my drain cleared in an hour for me and fixed a leaking seal for nothing. Reasonably priced, wonderful customer service from a very nice, professional, personable plumber. Money well spent.
Merri K. | Olympia
What a relief to find help on a Sunday. The shower in my Bed and Breakfast was not draining and I needed it to be fixed ASAP. It turned out to be a challenge but 3 hours later my drains were clear with a 6 month guarantee. The technician gave me helpful tips on how to keep my drains clear. Glad I called.
Karen N. | Olympia
Excellent service and very friendly! They were able to come within 24 hours of my call. Also showed up early and unclogged our storm drain quickly.
Niki B. | Olympia
Technician was excellent, polite, fast response, work was quick, didn't upcharge me or oversell me. Rate was reasonable especially for the expediency.
Kelson S. | Olympia
Greg Price, employee number 4682, was an amazing representative of your company. Your dispatching and management were absolutely terrible. We were asked to be at home from 6:00-10:00 p.m. We had two kids to pick up who both had extra curricular activities. We also had my Mother in Law driving into town 8 hrs away. But, we couldn't leave the house because we had a potential health issue. We stayed at home all night. We never saw a technician. We received a call from Jose Gonzalez who said his Employee ID was 0877 (although I think that was fabricated). FINALLY, at 10:02, someone arrived. Your representative couldn't have been better. He was professional, kind, and understanding. When I tried to explain he's been put in a bad spot by his managers, he never sold them out or threw them under the bus. He's been working 14 hours. He has an hour drive home. He's still here fixing the problem. HE is the best representative of your company. PLEASE review the problem you have with your managers and dispatchers. 4-8 hour windows don't work for working families. More importantly, recognize and reward service technicians like Greg Price who make your company look much better. If you have any questions or concerns, please call me at 360-791-7100.
Trent M. | Olympia
Your technician Greg Price was prompt, knowledgeable, pleasant and accommodating. He fixed my plumbing problem quickly and was a good instructor regarding avoiding the problem in the future.
Sara>pq B. | Olympia
Job was done as described by the rep. Only complaint was the amount of cement dust in the house from saw used to access the drain needing repair.
Theodore J. | Olympia
Fast, honest and efficient!
MaryAnn M. | Olympia
I had a slow, clogging kitchen sink drain. I had Roto Rooter come out and the technician Reuben was very knowledgeable and was able to get my drain clear. He was courteous and very organized, keeping his work area clean, and even tolerant of my nosey cat! I was impressed with how he explained everything to me along the way and provided helpful tips for maintenance and keeping drains clear in the future! I am grateful for Roto Rooter and highly recommend their service. I felt I could trust this company as a single gal...and I will refer to my friends for sure! Michele
michele g. | Olympia
William atwood is a very very awesome plumer sis a great job very nice professional always here when i need work done he is the best plumber i have delt with in years GOOD JOB WILLIAM ATWOOD if all ur employees as as nice and profesional as him you guys have a great company i would recommend him to anyone who needs plumbing work done
robin S. | Olympia
Very patient and helpful in locating leak. Pipe was fixed quickly and on a holiday no less.
Jim S. | Olympia
Brandon, the technician sent to my home did an excellent job. He was very polite and knowledgeable. He explained what needed to be done and then fixed the problems. I am giving a 5 star rating because of his excellent service. I was somewhat disappointed in the company that I couldn't have quicker service. I had called on a Sunday when the problem started because the ad in the yellow pages said 24/7 service, but was not able to have someone here until Tuesday.
Kay E. | Olympia
Fast! On Time! Very Professional!
Patrick M. | Olympia
Our plumber was fast and helpful.
Marcia H. | Olympia
From the phone call to the professional who completed the task - the whole experience was preformed beautifully.
Susan W. | Olympia
Greg #4682 Was very honest and helpful. His service was exceptional. I would certainly ask for him directly again.
erica m. | Olympia
Curt the plumber was very professional and friendly. He took the time to show and explain what happened and how he fixed it.
Chris D. | Olympia
We've had several businesses take care of our pluming issues over the years and our experience always brings us back to Roto-Rooter. On time, considerate of our home and helpful even though the issue was not related to a water problem. Kudos to Curt for his help! The next time we need help, we will call Roto-Rooter 1st!
T M. | Olympia
Excellent service and customer service.
Filipo A. | Olympia
Personnel were very informative and did more than expected to answers all my questions and provide all alternatives.
Michael O. | Olympia
Brandin, was the best! I was impressed with his customer service and skills in plumbing, I am not an easy customer to please good work Brandin!
Holmquist J. | Olympia
The service personnel were very professional. Their names are: Jesse- Ran a snake & camera down our clean out and located the problem. Jose:did a very professional job. Mike & Bryant,were also very professional & courteous.The Demolition crew was even the best I have ever seen & we have own 3 homes within the last 50 years! Thanks
Champ S. | Olympia
Very happy with the service that we received from your service personnel.Jesse & Jose!
Champ S. | Olympia
GREAT SERVICE!!! Second time I have used these guys in the last few years. They give you really fast service that is all around professional from start to finish! My two leaks they repaired are working great. Same great service whether it's mid-afternoon or the middle of the night, the guys from Roto-Rooter are 100% A OK! THANKS!
Craig L C. | Olympia
Troy did a great job. It was not an easy fix, but he was persistent in getting us great results. Thanks.
Geri W. | Olympia
Brit Abundis was very professional. He explained how to keep our pipes clean.
Mike M. | Steilacoom
Great service, friendly & professional technician.
Georgia B. | Olympia
Your technician Ryan was friendly and helpful in explaining what we needed to do for better results using our new disposer. We would recommend Ryan to any of our friends.
Byron W. | Maple Valley
Phil was very courteous and friendly when he greeted me at the door. He was very efficient and knowledgeable finding my problem. He explained to me what he was doing and why.
George J. | Kent
Very good, friendly service. Very very prompt. Got right to work and didn't waste time.
Marion V. | Kent
Scott Thomas was a wonderful Service Technician. Thank you and Scott makes it easy to decide whom to call next time we have trouble. Roto-Rooter! Thanks Scott Thomas!!!
Barbara B. | Olympia
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