Norfolk, VA Rate location (118 Reviews) Call Now 757-671-7686

Roto-Rooter Norfolk, VA: Customer Reviews & Testimonials

When you need experienced plumbers in Norfolk, VA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Norfolk, VA

The day of my appointment there was torrid rain and even though my orginal tech was held up, they had an alternate one to me within the hour. He was very knowledgeable and the Best! I will use Rotor-Rototer from now on.
Cakelady D.
While preparing my mother's house for sale, I discovered a badly clogged sink drain. Knowing that I would have to deal with this at some time, I decided to call Roto-Rooter. Shawn showed on time, explained what he would do, gave me an estimate, and put on his booties. He knew just what to do although it took 3 different snake attempts. Did I say it was a badly clogged drain. Shawn got the water running like new and cleaned up afterwards. Thanks Shawn.
Wayne L.
Great service. Hot water heater died late Sunday night. Set up appointment online. Lee Huffman a representative from Roto-Rooter came out and told me what had happened, and how they could replace it, etc. Came back early morning with the new hot water heater and installed it. Hot water works perfect! The best part is, he estimated to be here for about 4 hours, but was done in about 2. He underpromised and over delivered! HIghly recommend!
Jason M.
I had not used a drain service in 30 years but recalled the great service experienced with Roto-Rooter in Denver so I set up the service on-line late Friday evening. On Saturday morning a delightful lady called me and was a great help accommodating my unusual circumstances with my wife in hospital. The technician, Shawn Prunty, arrived EXACTLY on schedule and it was with great pleasure that I noticed him putting on paper bootees as I opened the door. He immediately assessed the situation and went to work, resolving my blocked drain in 30 minutes leaving me with a clean drain and clean toilet fixtures too. A PERFECT job. Additionally he performed a video inspection of the line and provided a report and an estimate for repairing the fault should I wish to engage Roto-Rooter's services, but understood that I needed to get other prices - absolutely no pressure. I can recommend Roto-Rooter without hesitation.
Philip G.
The plumber Ernie is a great asset to the company. He is very thorough and professional. I would recommend this plumbing company to anyone! They are reliable and not price gougers like most plumbing companies. Thank you so much Roto Rooter I have confidence in you for first rate plumbing service!
Vinetta G.
lthe plumber's name was Wayne and his employee number is 108 . He was extremely professional and the most polite worker we have ever met . I would recommend him , before any one else !! And this not the first plumber I have delt with !!!! This man should be well recognized by his employers .
Teresa B.
Dispatcher sent the wrong technician at first, the gentleman was an older man who did not want to go under the house even though we had explained the problem ahead of time. The job was passed on to Ernie who was very capable and able to correct the problem quickly and efficiently. The price was very fair for the job that was performed. We were very pleased with the outcome
Janalyn H.
Well Mr. Gerry, first diagnosed the problem by letting the tub run then tried to flush the toilet in which the tub started leaking at the base. Then tub started to back up, so Mr. Gerry went outside to the clean out and ran a snake down it an it didn't work. So he removed the toilet by turning off the water first then drained the tank with a small wet vac and the toilet. Brought out the big snake went to work on the drain and found out the problem was where so close to the main line I wouldn't been able to fix it. A big thank to Mr. Gerry for his professionalism, his courteousness, Thank You again and Roto Rooter as well.
Raayah K.
Excellent! as always! this is our third time we have used Roto-Rooter and each time was a great experience.
Kimberly L.
They were quick to come out and solved my problem quickly while I worked on putting out my Christmas decorations :) I hardly even knew he was here since the problem was all in the outside lines!
Marvie N.
Our sewage water was backing up into our bathtub.I called roto rooter at 938am, on a Sunday morning, to have them come and unclog it.They gave me an hour window.They called back at 944 to tell... 
Richard A.
Our sewage water was backing up into our bathtub.I called roto rooter at 938am, on a Sunday morning, to have them come and unclog it.They gave me an hour window.They called back at 944 to tell me that the hour was not accurate, but a plumber would arrive between 10am and 12pm.They called back at 1054 to tell me that the plumber was almost finished with the previous job and I would be his next stop.They called back at 1115 to tell me that he was on his way.The continued followups and attention were excellent!!!The plumber, Robert, showed up not too long after.He was friendly, efficient, explained what he was doing, and showed me as he stuck a camera through the sewage line to check its integrity.He was done in an hour or so.  He had me run all the sinks, flush the toilets, and turn on the washer to send as much water through the pipe as possible to confirm that it was clear.I was very impressed by the speed, the followups, and the efficiency of the technician.  I would definitely recommend and call them again!
Richard A.
Brad our repairman did a great job. He had a great personality and was very respectful and he did a great job repairing our tub.
Shirley M. | Norfolk
Very professional very kind. And their 30 day guarantee is the real deal! They came out at times that were suitable to me.
Kaitlin B. | Norfolk
Shawn Prunty was very professional and efficient. He knew exactly what could be wrong in my sewer blockage and was able to fix it in minutes.
George P. | Norfolk
Good job, Mike came out on time and finished the job in about and hour or less. The bill was a little high at $275.00 but Mike had the special tools and knowledge to get the job done right. Thank You, Steve Cantelli
Steven C. | Norfolk
Technican was great did great job.
Randy B. | Norfolk
Very quick and professional services. Worked on a weekend holiday. Found and cleaned the pipes out. Quoted an estimate for the absolute fix
Lisa R. | Norfolk
Weekend Emergency call for a sewer backup. Chance showed up on time. Very polite, efficient and knowledgable. Resolved the backup and discovered a broken main drain pipe. Addressed all our concerns and exceeded our expectations. Would highly recommend Roto Rooter!
Brooks W. | Norfolk
The two guys who showed up were very thorough and professional. Shawn Prunty explained everything in detail and gave me ideas how to prevent future problems.
John D. | Norfolk
Very respectable and very fast service
Pamela R. | Norfolk
The technicians were awesome. They did a good job explaining what caused my issue and what my options were to fix it. Would definitely hire again!
Mick D. | Norfolk
Excellent and very timely service. Done beyond my expectations. Have already recommended to my neighbor
Gary B. | Norfolk
bathroom sink needed some repairs. plumber went above and beyond what was needed. I am very pleased.
michael w. | Norfolk
I am extremely pleased with the service that Roto-Rooter provided for my family and I. The plumber was extremely friendly and patient. He worked his but off while at the same time patiently answering a barrage of questions. I must say this was the best service I have received from any professional technician.
Avery M. | Norfolk
Technician was excellent. He fully explained problems- what he could and could not do and made recommendations. Told me that if I did not feel comfortable I should call another company. He fixed my problem and explained what I can do to prevent it from happening again.
Stephen R. | Norfolk
JOE #42-2181 is awesome!
Monika T. | Norfolk
Scott was very nice and didn't try to take advantage of me. He was very honest, did what needed to be done and didn't overcharge me. Was very informative and explain everything to me.
Lorraine J. | Norfolk
Technician was very thorough and was able to answer all my questions. Even though it was getting close to the end of his shift, he took the time to explain the work he would be doing, inform me of the possible issues he found and our options. Very pleased with William.
jonathan t. | Norfolk
Ernie, nr: 2990, was the technician that came out, he was very courteous and helpful. He did an outstanding job in a short period of time. He answered all my questions. He definitely is an outstanding technician. Well done. Roberto Loya
Roberto L. | Norfolk
I would highly recommend Roto-Rooter to anyone. They were able to fix our problem very quickly and have a knowledgeable staff.
staci O. | Norfolk
Professional, courteous, and timely service provided.
Tom B. | Norfolk
The technician reported was very professional and caring. He did a beautiful job and I'm very satisfied. May I say that Chaun is an asset to your company. Respectfully, Winsome Hammonds
Winsome H. | Norfolk
Tonight I had Gary stop by last minute. He was very courteous and really helped me to understand the problem and determine the right course of action together. He did not try to force me into anything and really valued my thoughts and opinions. He made me feel very comfortable though having a stranger in my home.
Ricky H. | Norfolk
Great job! Shawn the tech recommended that the city come by and do a clean out to the main system. Also, he mentioned products that can help with my tree root concerns. Thanks again!
Mike M. | Norfolk
Technician was very friendly, fast, and efficient. I'm always very happy with the prompt service I receive from Roto Rooter
Roger S. | Norfolk
Great attitude on part of worker called out after midnight and a real can-do approach to problematic situation. We continue to be loyal to Roto Rooter because of the service you always provide.
Montague G. | Norfolk
Roots cleared from drain, clean-out installed. Done quickly and well.
Linda C. | Norfolk
Corey did a great job setting us up as an emergency. Alonzo did a great job, staying all day to ensure our sewer service was restored. He accidentally hit the water line, but in retrospect, it was a good thing. Both the sewer and water lines were very old and needed replacement. Thanks, to Alonzo.
Bill A. | Norfolk
The service technician, Steve Baker came out because I had a frozen hot water pipe. Although there was nothing he could do because I had already put a space heater next to the pipe and he said there was nothing else to do but wait, he took the time to walk me around my new house and point out how my plumbing was set up. Very professional, very helpful, and didn't charge me for an estimate. I will definitely use Steve for any future plumbing needs.
William H. | Norfolk
Chance was great. He found a more involved problem than expected, worked long & hard to fix it, did so, and left the work areas fully cleaned up when he was finished. Nice work, Chance. Thanks, RotoRooter.
John K. | Norfolk
I had two plumbing problems suddenly developed on two properties and the needed response was offered immediately.within one day a most professional plumber came ----- made the needed changes and repair that completely solved my problems'
leonard a. | Norfolk
I called about a leak under our bathroom sink and you sent someone out in an hour. Mr Huffman was polite and did a great job with the issue. He even checked over it when finished and he noticed the drain wasn't draining very well, so he offered to to a snake treatment which I agreed. Our sink never ran so well. After telling him we were redoing this room, he even told me of what roto-rooter could do. I had know idea you guys did showers! Thanks for a quick great job!
Amy L. | Norfolk
technician was no less than superb. name is Shawn Prunty. He will stay in my notebook for all my plumbing needs.
ira e. | Norfolk
Great experience! Had the same technician before. Always on time! Left the work place clean! If needed again, will ask for the same teck!
Earnest L B. | Norfolk
I had a bad experience with another company and you came to my rescue. Thank-you very much. When I needed a friend and help, you were there. And you did not take advantage of the fix I was in. You came to my house with a truck full of parts and a willingness to listen to me. Again thank-you
ron w. | Norfolk
The repairman was courteous, knowledgeable,and efficient. His suggestions were most helpful and Roto Rooter is fortunate to have him on your staff.
Lynn Cary D. | Williamsburg
Very professional and knowledgeable personnel who explained everything in good detail.
Robert E. | Virginia Beach
I would certainly call again for services from Roto - Rooter. The technician was prompt and solved our problem in a timely manor.
Charles R. | Virginia Beach
thank you for excellent service. It feels good to see your hard earn money pay off and to see people who enjoy what they do.
Mary t. | hampton
We had a MOST unexpected clog in our main sewer line (thought it was just one clogged toilet until someone flushed the second toilet and it overflowed all over!). The young lady I spoke with was extremely helpful and I was delighted when she told me she would have someone here within the next two hours. As it turned out, the tech was here in less than 30 minutes! Were we GLAD to see him! Turned out the building only has a one-way cleanout and he had to pull one of the toilets but did get it cleared. He explained what he was going to try and then what he would have to do when the easy way didn't work, and kept us apprised of what was happening throughout the process. GREAT SERVICE ALL THE WAY! Thank you.
Liz P. | Hampton
The staff is always very professional. Service was quality and affordable.
Marilyn G. | Newport News
Did a great job - explained what he was doing in a clear, precise manner.
Robert K. | Virginia Beach
Josh Rivera, Service Technician provided excellent customer service, was prompt, professional and very knowledgeable. My sump pump and related GFI outlet failed and he was thorough in troubleshooting solution to get it all work again! We have been hit with lots of rain and more on the way - I was very pleased with his service. Thank you Roto Rooter was dispatching help so quickly - Josh represents your company well!
Holly B. | Fairfax
Plumber was very friendly and professional. Arrived timely and I was pleased with the quality of work.
Marilyn G. | Newport News
Ernest was knowledgeable, professional, and very friendly. Our plumbing problem was quickly resolved and the area cleaned up afterwards. Thanks!
James T. | Hampton
Although it took a whole day for the service call, all went well and thank you to Monty for his great service.
Sydney N. | Hampton
The repairman was courteous, knowledgeable,and efficient. His suggestions were most helpful and Roto Rooter is fortunate to have him on your staff.
Lynn Cary D. | Williamsburg
Mr. Alonzo Aungon did a great job in repairing a leaking pipe and the commode tank. He provided excellent service and he was highly skilled. Plus, he was a friendly gentleman with a warm personality.
Clarence F. | Hampton
We had some issues with the initial service we received and posted those to the customer reviews. However, the Company was very quick to respond to all of our concerns and rectify the situation. We are very pleased with their follow-up and plan to assist us in resolving our plumbing issues.
Nick & Shiela D. | Williamsburg
Max, Jerry and Barry all worked on our problem and were extremely pleasant to work with. All of them were very helpful and professional and it was a pleasure doing business with them. Thanks guys.
Michael P T. | Norfolk
Diego Diaz was very professional and helpful and, more importantly, knew how to correctly diagnose the problems we had with a back-up in our laundry room drain. He did camera work inside and outside. Ronnie and Keith who replaced our Orangeburg pipe arrived timely, were friendly and professional as well and worked straight through to get the sewer and water lines replaced and the trench refilled and tamped down the same day. They were very careful, and we were very pleased they were able to get the county inspector out and finish the job all in one day. We will happily recommend Roto-Rooter to our neighbors and friends and use them again ourselves when necessary for any of the services your company provides. BJ
Betty C. | Springfield
Joe arrived and immediately assessed the situation and gave me options. He was professional and knowledgeable. He took time to explain what he was doing and why. Best experience I've had. Keep workers like joe and your business will always be preffed.
Calvin D. | Newport News
he was very helpful
William j. | Hampton
excellent service from JOE plumber & T J & PETE restoration. I WILL CALL WHEN I NEED SERVICES THANK YOU
John (Jack) h. | Newport News
My kitchen sink has been clogged for the longest time and many plumbers have tried to fix it with little success. I've tried six different plumbers and only Alonzo Aungon from Roto-Rooter in Norfolk was able to fix it. He came in, took his time, did a great job, and clearly explained to me what the problem was and how he was going to fix it. I highly recommend Alonzo and Roto-Rooter and will call them whenever I have plumbing issues from now on!
Thelma C. | Norfolk
On July 2nd & 3rd, Danny did an outstanding job of fixing a "belly" of a PVC drain pipe & the repair of a very old (100 yr +) Terra Cotta drain line. The pipe had cracked & roots growing in to it had caused a break in the pipe itself. Both issues resulted in a back up of sewage in to the tub. Danny is extremely professional, knowledgeable & skilled. He was able to determine a fix for the "belly" that saved money. His skill with the back hoe was pretty impressive. His customer service skills are also outstanding, explaining what had happened, why & how he was going to fix the problem. Bottom line - Danny fixed the problem. I will recommend Roto-Rooter & Danny to anyone that needs plumbing work and/or water restoration. Danny is an outstanding member of the Roto-Rooter company.
Doug D. | Hampton
Quick response, excellent service, problem solved.
George B. | HAMPTON
Ali, was very polite and repaired our problem in a timely manner.
Lee M. | Portsmouth
My only negative comment is that someone was supposed to be there between 8-12 and it was almost 1:00 when he arrived. Can't help traffic, etc though. :) Thanks!
Mai B. | Hampton
Brad 3036 was wonderful. He didn't treat us as ignorant, he asked questions and worked with us to solve the problem. He even helped us solve future problems by suggesting home care that we could do that would keep us from having to call a plumber later. He was kind and attentive, a great representative of your company.
Dianne b. | Newport News
Brad was very professional and kind. He established a trust factor very fast which is very important. He didn't seem to mind the fact that he had to work on A holiday. I'm very grateful to him for his excellent service.
Stacy v. | Hampton
On a Sunday morning, Roto-Rooter technicians arrived within two hours of our call. Shawn Prunty and the other technician were diligent and professional and cleared the clogged main line. We were very grateful that they resolved our problem so quickly.
Mary W. | Norfolk
I was extremely pleased with the service I received from Roto-Rooter. From scheduling an appointment to the technician, Wayne #108 who provided the services. He was very informative, friendly and helpful. We had used Wayne before, my husband was so impressed with his service from a previous job, he wanted to see if we could request him again!!!! I will definitely spread the word about Roto-Rooter. Thanks again!!!!!
Sharon G. | Suffolk
Great service. Nailed the problem first time. Technician educated me on several things I needed to know to ensure my repair was maintained. He was quick and thorough. Excellent service and I would recommend Rotorooter to anyone who wants a thorough and professional job completed quickly and correctly the first time. Great Job! Dave
david s. | Virginia Beach
Wayne did an outstanding and professional job. He quickly analyzed the issue and explained how he was going to repair the broken drain pipe. My house was built back in the late 40s and the previous owners didn't change any of the pipes. He answered all of the questions that my wife and I had. I called 2 other plumbing places and both had only appointments in the afternoon. I called Roto Rooter around 11:30pm and I was able to schedule an appointment the next morning. The price was very reasonable and affordable. I highly recommend Roto Rooter to everyone.
Robert M. | Norfolk
Service was performed professionally and in a timely manner.
John I. | Suffolk
Thank you Alonzo Aungon great job. Very polite will call him again or recommend him for plumbing needs.
Wilma M. | Norfolk
Shawn and and Monty were so helpful they showed and explained exactly what the problem was and even gave me some great tips on how to avoid future issues with my plumbing 2 thumbs up you guys are great!!!!
Christina M. | Hampton
The medical office I own had 60 patients scheduled for Tuesday 6/9/2015. One of the toilets completely plugged up which also stops the flow of other toilets in the building. The tenants called me at 4:30 p.m. 6/8/15 in "a panic!." My efforts to unstop the toilet failed so I called Roto-Rooter about 5:45 p.m. who had dealt with this problem before. Your employee, Robert Lobbins (# 1105), was finally able to arrive at 10 p.m. I was his last job of the night. He promptly resolved the obstruction and showed me how I could potentially do the same task in the future if necessary. I was SO grateful that he solved the building's plumbing issue before the patients started coming in at 7:30 am the next day. He is the kind of employee every employer wants! Thank you, Robert!
Maurice G. | Williamsburg
Service was excellent! Technician was on time! Technician was very friendly, very professional and completed work very fast. If I have any plumbing issues your company has my business!! I would recommend this company to family and friends. Thank you ROTO ROOTER
paula n. | Portsmouth
Excellent service! Technician came on time. He was very friendly, professional and great mannerism. He did the work so fast and a timely manner. I would recommend your company to family and friends. Keep up the good work. Very, very satisfied. Will call you guys if I need anymore service in the future. Thanks so much!!
paula n. | Portsmouth
Danny the tech showed up right on time and completed the drain problem with no problems and shared some tips, I also purchased the special enzyme and plan on using as instructed, great service .
franklin y. | Newport News
Henry was timely and knowledgeable. He was professional, pleasant, always patient with all my questions and thorough. We will definitely call Roto-Rooter should we ever need service again Thanks Henry!
Edith H. | Virginia Beach
A minor plumbing issue (shower water diverter) was discovered during a walk through the night before my listing was due to close. All other local companies were unable to schedule an appointment until the next business day, which may have held up the 10:00 closing. Although the call had been placed in the late evening, Roto Rooter was able to show up in the middle of the night and provide assistance. Robert Lobbins, the service Technician on call, was courteous and professional. Unable to complete the entire job that night, due to a unique part that was required, he showed up bright and early the next morning to install the part he had to buy. Robert was true to his word and understood that, although not a true "plumbing emergency", it was important that the work was completed in a timely manner. Bottom line, Robert saved the day! Thank you Roto Rooter and Robert for providing reliable plumbing services at all hours!
Patty C. | Virginia Beach
From the minute we made the call to the problem being solved, we were extremely satisfied. The representative on the phone was helpful and empathetic to our needs and the technician arrived soon after. ( much to our delight, considering it was Thanksgiving day!) He was courteous and pleasant and had the problem fixed in a timely manner. Thanks to everyone.... Alice Knaub
alice k. . | poquoson
very pleasant service tech-worked hard to clear up our clog!!!!!!!!!
Anne M. . | Norfolk
Technician very pleasant and knowledgable.
Cheryl R. . | Chesapeake
Service was great! Fast and very trustworthy.
Jason M. . | Suffolk
Thank you for taking care of my Mom, your service people are great and she always feels safe with them in her house.
Arlene (and Loree) D. . | Virginia Beach
William was very professional and knowledgable. He is an asset to your time!!!
Brandie T. . | Williamsburg
Very polite, courteous, knowledgeable, timely, no complaints, 100% satisfied!!
Thomas was wonderful. Thank you.
Karen K. . | Newport News
Mike was very polite , good natured about the situation .
mac m. . | norfolk
Fast, excellent service. Thank You
David M. . | Hampton
Service was excellent. We received a phone call that the technician was running a little behind his scheduled time which was very much appreciated. The technician immeadiately diagnosed the problem and performed the job at hand in a professional manner. Have used Roto-Rooter in the past and will continue to do so in the future. Thanks for your prompt and professional service.
William S. . | Virginia Beach
If our usual plumber can not service us again, we will call roto-rooter again. Although the bill was over 100.00 more than my regular plumber, RR got the job done, right away, when our usual guy could not make it... happen and we are thankful, for that. God Bless Kathleen :) Numbers 6:24-26
Kathleen K. . | Williamsburg
Very dedicated plumber and expertise on the job with in timely manner. I am glad to called this people that makes me easier way solved problem.
Chang S. . | York ktown
Marcus provided excellent service and unclogged our kitchen pipeline. Great attitude and professionalism.
Dale R. . | Virginia Beach
The technician was very professional, polite and hard working. His name was Marcus and he is a great representative for Rotor Rooter. We were extremetly happy with his preformance and the positive attitute to get the job done to our statisfaction. The dispatcher was quick to repsond to our needs and the crew arrived within the scheduled time frame. I will not hesitate to call on Rotor Rooter the next time I have a drainage issue.
Chester K. . | Williamsburg
Brady Howard
2428 Almeda Avenue, Suite 144
Norfolk, VA 23513

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