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Roto-Rooter New York, NY: Customer Reviews & Testimonials

When you need experienced plumbers in New York, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter New York, NY

After the confusion caused by the telephone operator sending the wrong man, two actually, the guys who came quickly resolved the problem. They were very nice. All of the men who came were. Service was fast.
Deborah S. | New York
I could not recommend my ROTO ROOTER guy enough. I was nervous at first because it was per job, but he worked very hard until it was all perfect. I would not think twice to hire him again.
John I. | New York
I did not realize Roto Rooter did more than drains and I was nervous originally because they quote the job not by the hour. As it was the day before Thanksgiving I really needed it all perfect. The job was not easy and he was at my apartment for 6-7 hours while I was at work. He explained everything to me, showed my suoer for approval and when I got home it was all perfect. I believe having a plumber under the Roto Rooter umbrella makes them accountable to higher standards.
John I. | New York
The service person that arrived was very cordial and explained everything that was being done and why.
Diane C. | New York
Nice work on a difficult clog.
James K. | New York
Thank you. Very responsible.
Laszlo A. | New York
Fantastic service. Thank you. I posted a 5-star review on Google!
Annette L. | New York
Great job , efficiently and quickly fone. Whole team were professional and friendly
Paul B. | New York
Please see my Google review
Scott C. | New York
Your serviceman Aris 3218, was thoughful, thorough, articulate and explained things well. Great job!
Arthur S. | New York
Technician 086 was great. He explained what he was doing in a very profession matter.
Idena B. | Brooklyn
AMAZING!!~ Couldn't be happier.
Johnny R. | Brooklyn
Great service...service man did an excellent job-very knowledgeable explained what he fixed.
Lawrence B. | Staten Island
They have made my life so much better. Was going through a rough time. Customer service was amazing they made me feel comfortable.
Tyler C. | Brooklyn
the technician was amazing! thanks for the awesome service!
Sundeep M. | brooklyn
Sean Pedroso and his team were excellent! He was very professional and explained the full scope and timing of the job to manage my expectations. His customer service skills made a very frustrating situation much more manageable. Thanks Sean!!!
Adrianne S. | New York
Quick, efficient and trustworthy. Not my first time using them.
Marlene m. | Staten Island
I am terribly saddened to not remember the technicians name but whomever he was, he has my deepest respect and appreciation for the service, expertise and profound dedication to resolving the enormous issues the we were dealing with at my facility. He deserves so much more than kind words from me and I only wish I could hire him away from Roto Rooter. He was a crucial piece of the solution that saved 8 Military family's from further disruption and inconveniences during the Holiday season. Again, your representative deserves a promotion or raise, in my humble opinion and I find comfort in knowing that when this type of situation rears its ugly head, I can confidently call on Roto Rooter and their representatives. He made my Christmas!
Jordan M. | Brooklyn
the tech. was very professional
Rita s. | brooklyn
Excellent service I explained my problem they took care of it with ease will definitely call again
Steve M. | Brooklyn
Leon was very helpful. He did a great job communicating with us and keeping us informed. He has made my family lives a bit easier for the new year.
Tyler C. | Brooklyn
Service technician went ABOVE & BEYOND in troubleshooting and repairing a very difficult plumbing leak inside the wall in my basement. He was very careful to remove the irreplaceable wood paneling, etc. and made triple sure there were no more leaks when he was finished installing the new hardware. Very patient and thorough - MILES above the "standard" hit & run type service we've all become familiar with from unconcerned repair persons! I will be filing this information away for reference should I need this type of service again in the future. Also to note, the technician was very helpful advising how to "maintain" the plumbing and to NOT use these "safe for pipes" caustic chemicals which ALL eat away at your plumbing no matter what the label says! I purchased a bottle of RotoRooter "Pipe Shield" which is a monthly maintenance treatment to prevent buildup which leads to calling for a plumber in the first place! Also, the work is guaranteed for many months so no worries if for some odd reason, a callback is necessary!
Allan P. | Eltingville
Ronald did a good job and was very professional.
Annette H. | Brooklyn
I had a leak from my air conditioning that caused a lot of mold and water damage to the second floor of our condo. Dexter (733) and his partner were life savers. They made me feel very comfortable with the work being done and had no problem stop several times to answer any questions I had (there were many!) They really took their time. They were in our condo for a little over 4 hours and took extra care not to damage any of the tiles. We had some mold damage on a cabinet that was mounted on the wall and he called a friend that was an expert with mold and he explained to me fully why it was important to get rid of the cabinet. In total I am extremely happy with everything that was done.
Elizabeth M. | New York
The technician was very good at explaining the entire situation. Starting with the examination and ending with payment.
Stuart S. | Staten Island
Like to say thank you to Roddy. He went beyond out of his way to install our new water heater. Very professional on what he does. He never gave up on what he was doing. Thanx again Tech. ${esc.hash}86 Roddy..
John S. | Brooklyn
Frank #0766,the plumber who responded to my plumbing emergency was friendly, professional, very efficient. He taught my son and I the procedures to use in case of emergency shutoff of the main water to the house and the water heater. Frank diagnosed and corrected our problem quickly which put me at ease because I thought my problem was more serious. Frank was a God send !
Sonya B. | Brooklyn
Dave was very clear as to what needed to be done and how it would be done. He was very efficient, friendly and knowledgeable.
Maria Q. | Brooklyn
I always call Roto-Rooter for my plumbing needs. I appreciate the courtesy and professionalism of their staff.
Jennie G. | Brooklyn
Good result. Thanks
Andrew D. | Sag Harbor
This is my third experience with roto-rooter and your guys fix the problem every time. thank you.
Maritza C. | Brooklyn
Mr Ben ,the technician, arrived on time and explained the issue clearly and gave us a price ,which we agreed to .He was a professional and cleared the problem with the pipes.The water was flowing freely and I was happy and very satisfy with his work,thank you again Mr BEN for a job well done,Indar.
We consider Randolph to be OUR plumber. He knows his way around and doesn't need to be told where to go. When I usually catch up with him on site he already saw the issue and resolved it. Randolph is a true professional.
Edge Auto Rental E. | Brooklyn
The service man did a great job
Keturah S. | Brooklyn
Glad to hear you can take care of water damage. Plumbing job was handled very well. Thank you.
June P. | Westerleigh
Thank you for your quick response to my leaky faucets and damages pipes! Your technician Randy was highly knowledgeable, efficient and courteous, and repaired the damages in a timely fashion.
Carmen C. | Brooklyn
Plumber was courteous and solved the problem.
Martin E. | Eltingville
Good service and reliable
anthony r. | Annadale
Your representative (Dave) was right on time, scoped out the problem immediately and fixed it. He was professional and helped us understand how the plumbing works in our house! I would recommend him without reservation!
Marian M. | Brooklyn
Water Restoration supervisor Sean Pedroso and his crew member were very professional and thorough. He kept me inform as to what was going on and how the process would work. They even power washed my rugs that got muddy during the process. I'm very pleased with the service I would highly recommend this service.
REgina P. | Staten Island
I had a simple clogged toilet. Andy, the technician was very friendly, very honest about each step of the process and explaining the tools he was using, the process of what he was doing, and even filling out the paperwork. Thank you Andy and Roto Rooter for fixing my issue quickly, and efficiently.
Jarrett P. | Westerleigh
I had to call Roto-Rooter twice in the last 2 months for different plumbing issues. Both times I was lucky enough to get the same plumber. Dimitriy not only did an excellent job fixing the problems but took the time to explain and educate me on what caused the plumbing issues - some which are unavoidable. Dimitriy is professional, his work is very neat and always cleans up after the job is done. Roto-Rooter is lucky to have someone with his kind of work ethic on their team! Thank you Roto-Rooter.
Maria M. | Staten Island
I have had a great experience with RR Plumbing Roto-Rooter on 2524 Forest Avenue in Staten Island, NY. I had sewage backup into my basement and I called this company because of the reviews that I saw online. The reviews were correct. Ricardo Moreau was the plumbing tech that came out to stop the backup into the basement. He took his time and cleared the drain after the vent trap. He also used his camera to show me the condition of the drain. After he was finished he called the restoration specialist Leon Grober. Leon came out and setup the insurance claim for me which was very helpful. Sean Pedroso came out with his team and somehow managed to work a miracle. The basement was very smelly and filthy with sewage water everywhere. Sean and his team came out and diligently went to work. The before and after pictures are barely recognizable as the same place. Sean and his team cleaned out all of the mess, bagged up the garbage, and got rid of the water. I know they sanitized because the basement now has a lemony-fresh scent. They left fans and other equipment in the basement to continue the drying and sanitization process. I do not know the team that came out to pick up the garbage because I did not see them but they picked up every piece of garbage without leaving a mess in front of my brownstone. Thank you RR Plumbing Roto-Rooter.
Neal M. | Brooklyn
Outstanding job. Sean Pedroso and his team did very good job on water restoration. He helped us all the way through including all the paper work for insurance company. All the work was done in the timely matter and left my basement in the perfect condition. I would definitely recommend roto-rooter.
Leonid S. | Staten Island
Pleasant and knowledgeable, got the job done in a timely fashion and left the bathroom neat and clean.
Grady B. | East Harlem
The following employees did an outstanding job on Monday May 25, 2015 in clearing the drain and cleaning up the sewage and debris in the basement. I highly recommend their work and good spirit in completing the difficult task on a holiday weekend. Sean Pedroso, Dexter Alexander, Jimmie Hinton and Anthony Rademacher. Thank you very much for their great service. Sincerely Dana Anthony
Dana A. | Brooklyn
The serviceman, John, was friendly, efficient, and reviewed the problem and cost before doing the work. He was also very neat.
Alex F. . | Staten Island
The service man was nice, polite and efficient. He did a great job! I would highly reccomend him!
Nancy E. . | Staten Island
We are satisfied customers.
Alex R. . | Brooklyn
Dimitry did a great job. He was very efficient & fixed my problem quickly.
Derrick A. . | Staten Island
Very polite / knowledgable service men .
Andy S. . | Staten Island
Very personable and professional.
Stefanie B. . | Staten Island
Very satisfied! Technician was very knowledgeable and did a great job. I had a pipe burst in my house due to cold weather. I highly recommend ROTO-ROOTER on Staten Island for all your plumbing needs.
Doru A. . | Staten Island
Quick response, professional manner. This is the 2nd time in a little over 2 years Roto-Rooter has proven their outstanding service.
Lea V. . | Staten Island
RONNIE M. . | Brooklyn
Tommy tech #1250 did an excellent job, he was neat, clean, efficient and very professional. he made a bad situation into a very pleasant experience.
Mitch Y. . | Staten Island
Our technician Foglir #745 was very efficient and helpful. He was delayed in arriving but let us know asap that he be later and gave us a new window which was met. I would highly recommend the service and customer interaction we received.
Liza K. . | Brooklyn
summited a review at
Angela V. . | Staten Island
The technician was great. Thank you.
Frances B. . | Brooklyn
Dimitriy-1100 was very knowlegable & hard working. He had a great disposition.
Lorraine A. . | Brooklyn
Another plumber told me they could not fix the problem.
Kathy V. . | Staten Island
the men were very professional and I couldnt ask for anything more
wakingt c. . | bklyn
The plumber was very knowledgeable and did the job quickly. I would definitely call for him again.
Angelena S. . | Brooklyn
Plumbing Tech Akini Rawles did an excellent job, and went above and beyond the call of duty. He stayed and assisted in making sure the water line was sealed, even after DEP and the FDNY said there was nothing that could be done to stop the flow of water. He was courteous, friendly and professional. He gave his word that he would not leave until we figured out how to stop the water that was flooding our basement, and he lived up to his word. Great Job. He needs a promotion!
Christopher J. . | Brooklyn
The technician Michael was excellent - very friendly explained everything to me - was funny when I was getting nervous and my two kids loved that. He really helped me out with a bad sewer problem on a Sunday morning. Thanks again for the great service. Carol
Carol C. . | Brooklyn
Tony D'Alessandro
270 West 39th Street, Suite 1001 10th Floor
New York, NY 10018

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