Newport News, VA Rate location (55 Reviews) Call Now 757-671-2363

Roto-Rooter Newport News, VA: Customer Reviews & Testimonials

When you need experienced plumbers in Newport News, VA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Newport News, VA

We had a jammed disposal in our kitchen sink. When I called, they said the plumber would be at our house between 2-4 pm. At 3:30 pm, the dispatcher called to say that the plumber was running a little late -- but he actually arrived right at 4 pm. He took care of the problem very quickly, was professional and pleasant and made sure everything was running fine before leaving. Thank you!
Wayne did an outstanding and professional job. My house is very old and the pervious owners didn't do everything the correct way. The drain in the tub finally gave out. I called a couple of other plumbing places and Rotor Rooter was the only one that got me an appointment in the next morning. When Wayne got to my house he quickly analyzed the issue and got started to work. He explained the entire process as he went a long. My wife and I asked several questions and he answered them honesty. The total repair was very reasonable and affordable. I highly recommend Roto Rooter to everyone.
Robert M.
I called on a Saturday, expecting to make an appointment for a Monday. Not only did they say they could come the same day, they were there within an hour, and it was after 5pm, and all for NO EXTRA CHARGE!! Absolutely amazing company, I will never call anyone else for my plumbing needs.
Diana S.
Service a very fast and timely. The professional used a camera to spot what had been causing us problems for months. I would recommend RotoRooter of Chesapeake.
A Google User
Had a kitchen faucet emergency on a Sunday. Roto-Rooter did a great job, explained the warranty thoroughly and all at a VERY reasonable price. Thanks!
A Google User
Exellent service was very please!
David C. | Newport News
Initially, the representative told me that the technician will arrive in 4 hrs. But after 30 minutes, the representative called me and informed that the technical will be in our place within 30 minutes. True enough, the technician arrived on time and immediately addressed our problem. He knows what he's doing and very polite and courteous. I will definitely recommend you to our friends.
Maria E. | Newport News
I would just like to say thank you very much for your service . Mr. Shawn Prunty was great and very professional and explained what was going on every step of the way . you truly flushed my troubles down the drain . thank you Lavinia Merritt
Lavinia M. | Newport News
The technician was quick and very professional. He stayed until he was sure the problem was taken care of and fixed. He cleaned up and left the area like it was when he arrived.
Michael H. | Newport News
Fast response, fruendly knowledgeable technician, and expert service. Couldn't be happier!
Glen F. | Newport News
Service was prompt and very efficient. Service Tech was very curtail us.
Merriman J. | Newport News
Simply amazing. The technician was at my house less than 45 minutes after I called for service. He was very pleasant and polite. My drain problem was solved and the bathroom was cleaner than when he started! Thank you, Brad and Roto-Rooter.
Patrick G. | Newport News
The technician new his job well.
roy g. | Newport News
Renaldo, the plumber who came out last night was very friendly and professional. He was on time and I didn't have to wait. The online scheduling went just as planned. He evaluated the problem quickly and gave a very reasonable estimate. His work was thorough. He did a great job and guaranteed the work for 6 months! We will be calling Roto Rooter for any future plumbing needs. We highly recommend them, we are a very satisfied customer!
Paige M. | Newport News
The service tech was very professional, courteous and knowledgeable.
teresa b. | Newport News
Courteous service and solved the problem.
Betty T. | Newport News
I greatly appreciate the service I received. I am so sick and tired of having my pipes burse during the cold winter months. Nonetheless, Rotor Rooter saved the day, once again!
Latisha B. | Newport News
A great job was done. I know now that the problem is now fixed. This is one thing I do not have to worry about this any more. Thanks again for the fine service. Richard St.Thomas
Richard S. | Newport News
I just bought A house and was having problems with the sink not draining and when I ran the dishwasher the water came up in the bathtub. There was all kinds of different problems going on so I called Roto-Rooter and they came out and he fixed the problem.
Paula B. | Newport News
Your technician did a phenomenal job. I am their son David. The house was erected in 1968, so my dad has been cutting corners on household plumbing, to put it nicely. He had to did in front of the house to snake the drain, unseat the toilet further. The aromas were about as much as I can stand, I felt so bad for him. He explained his services and my parents understood him. We may be using your restoration services in the near future, for water/waste damage. Thank you on behalf of my parents. David C. Mayo
Janice M. | Newport News
The woman with the call center was very friendly, well spoken which immediately put my mind at ease. I received a call back within moments from the technician who would arrive soon, which he did. Brad M. assessed the situation, "set up shop", and in a professional, respectful of the surroundings repair, he was done within a short time frame. He also gave me tips on preventative maintenance. Then off to work I went!
Gary T. | Newport News
They when they said they was coming they were efficient cleaned up it was fast I was happy
Devin J. | Newport News
zack did a great job thanks
jack h. | Newport News
The gentleman you sent out to take care of our problem (stoppage in waste line) did an outstanding job. He was very courteous and very interesting to talk with. I can't begin to really tell you how impressed with him I am. He is a real asset to your company. Thank you so much for the quick response to our call for help.
Willard B. | Newport News
Great service nice guy very good and quick
Joe S. | Newport News
edward g. | Newport News
Service was excellent. The agent fully explained all procedures. I appreciated his honesty and quick work. I would recommend this company.
Stephen H. | Newport News
I'd like to compliment Mike & Chance for the excellent service we were provided with ! Professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. It’s important to let those with whom you do business know that you notice, and appreciate superior customer service which inspires loyalty with a customer, rather thank depending on fancy schmancy ad campaigns alone. Most of us would have to admit that we've had our share of mediocre services from companies in the past ! Such a commitment Roto-Rooter techs Mike & Chance have for great customer service is to be commended. You can be sure that I will continue to do business with you for sure ! I'm very pleased with everyone's help in this... Mike inform me on the next step to correct my problem...I want to thank everyone once again for your help and kindness ! Sincerely James Karavatakis
james k. | Newport News
I had a problem (drainage issue) with a rental I own that is hours from my home. I picked three different plumbers and started making calls. Well the first two failed, Roto Rooter had an excellent receptionist that answered my call and got me an appointment immediately. Soon after I got a call from Chance there technician, he explained the problem and gave me several options. Chance was able to take care of the problem with in the estimate he quoted me. Great guy easy to talk to made me feel at ease in the middle of this catastrophe.
Rafael D. | Newport News
Joe was great,service was outstanding
Steve G. | Newport News
2 hours after we requested service the technician arrived. He quickly unclogged the drain from the roof vent. He thoroughly inspected his work. He was fast, courteous and took the time to explain what was going on. We would use Roto Rooter again.
Nathan B. | Chesapeake
best time to call is 4-6 pm
Charlie S. | Chesapeake
the service technician Alonzo Aungon, was a true professional and courteous he is able to determine the problem give me a good estimate and fix it in a timely manner. I was very pleased with his work and I would call upon him again.
Michael M. | Chesapeake
Steven ${esc.hash}653 was very knowledge, professional and quick. He quickly found the problem and solved it much to our satisfaction.
Louise P. | Virginia Beach
Our Technician was incredibly helpful in explaining exactly what he was going to do--why and how, etc...despite having to go get parts, he was done quickly, thoroughly and efficiently...he also showed us exactly what he did and why he would have to come back to complete one of the jobs. We have already called to make another appointment and have asked specifically for him.
Jesse B. | Chesapeake
Great service, very professional.
Teresa W. | Norfolk
Service was prompt, professional and affordable.
Jonathan D. | Chesapeake
This is my second time using Roto-Rooter, once in 2012 and today 6 Sept 2015 for two non related issues. Both were done on a Holiday weekend with no extra charges and professional service. Ernie, was our tech both time you were able to find me in your data base and send upon request the same tech. Thank You for your service, it would be my pleasure to recommend you to my friends or tell all how pleased I am with your service. Ron H
Ronald H. | Chesapeake
I called Monday morning with a pipe leak at the washing machine. The person I spoke with was extremely nice and very patient with me. Brad Milner was the person who came to our home. He knew right away what was wrong and fixed it. He was very professional, courteous and helpful. Every time I have called Roto-Rooter I have had a positive experience and will continue to use this company. Thank you Brad you were wonderful.
Sharon C. | Newport News
I had another company come out and give an estimate. They will never get a call from me again. The Roto-Rooter Plumber from Virginia Beach was the best. He came on time, cleared the problem, provided additional information and a cleaner to use in the future and I will be recommending him and Roto-Rooter to all my clients and coworkers.
Robert C. | Virginia Beach
Excellent service!!
John K. | Chesapeake
I already answered this survey for initial camera work and diagnosis by Diego Diaz on 8/2/14 and for replacement of sewer line by Ronnie and Keith ( I don't know their last names) on 8/5/14. I am answering this survey for the work Diego did today 8/7/14 . He used a mini hydro jet in our laundry drain to clean it out an then a mini cam to make sure it was done as well as possible. He was on time and as before very professional. Please correct the spelling of my last name. It is spelled CYR ( not SYR).
Betty (Bj) C. | Springfield
RESPONSIVE, REASONABLE, RIABLE & helped me RELAX! Job well done! Thank you 4 your help.
Angela v. | Newport News
We at Harvest Ministries are amazingly satisfied with Roto Rooter services! We had called 2 others before and they couldn't do anything to help us resolve the problem. So they even suggested us calling a Roto a Rooter! Thank you for your amazing professionalism and we will be calling you for ANY future problems we may encounter.
Neverett Y. | Yorktown
Danny Darus was great. Excellent diagnosis of issue and provided good advice on how to avoid the problem in the future.
Daniel G. | Williamsburg
Wayne and Joe were very courteous and knew exactly what we needed. They got the job done before we even knew it could be done. They did not waste any time and we are very happy with their work.
Linda A. | Chesapeake
The service person was a very nice person, he knows his job and gets right to it. I hope that if I ever need you again he is still there and you send him, he surly is an asset to your company. I know it was not his fault for not arriving within the time frame that was promised.
Phyllis H. | Chesapeake
Your call center who logged my service call was very informative about when a technician would be available. We were being hit with a winter storm, and she helped to set realistic expectations. She called back twice the next day to provide an update on whether the roads were cleared enough for a service technician to start doing calls. When the service tech was here, he was quick and professional about all the issues we had. Roto Rooter isn't the least expensive service in this area, but you've proven that your quality of service is worth the price!
Elizabeth P. | Newport News
Wayne ,is awsome .other companies gave me the run around for my rental plumbing issues plus the others charge so much just to look at the problem . Wayne from roto rooter came out fixed all my plumbing issues....and the payment process was seemless.... Wayne from roto rooter is the best.
Shaune h. | portsmouth
God don't have all the angels because Wanyne W is ${esc.hash}108.
Geneva L. | Norfolk
Our Technician was incredibly helpful in explaining exactly what he was going to do--why and how, etc...despite having to go get parts, he was done quickly, thoroughly and efficiently...he also showed us exactly what he did and why he would have to come back to complete one of the jobs. We have already called to make another appointment and have asked specifically for him.
Jesse B. | Chesapeake
Angelo was top notch. Well done and Done well.
Hazel D. | Norfolk
Our serviceman, Sean, was very professional and he was very informative. Its nice to know there is still companies that provide true customer service. I will always call RotoRooter for any service issues we may have in the future. Thank you for your great service :)
Chase W. | Chesapeake
The technician was on time, polite, and professional. He went right to work and fixed our problem toilet efficiently, effectively, and precisely. He knew exactly what was wrong, he had the tools and the know-how and in no time, our problem was repaired. He was quite impressive!! Robert is certainly an asset to the company!
Dr. James R. | Chesapeake
The technician was execellent.
Brian M. | Chesapeake
Brady Howard
416 North Avenue
Newport News, VA 23601

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