New Haven, CT Rate location (15 Reviews) Call Now 203-679-0880

Roto-Rooter New Haven, CT: Customer Reviews & Testimonials

When you need experienced plumbers in New Haven, CT, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter New Haven, CT

Orlando was wonderful! He came on a Saturday and was so respectful and polite and answered all of my questions so patiently. He got the job done quickly and cleanly. I loved our experience.
Gary K.
Had a main line blockage. The technician arrived less then 2 hrs after my call :-) Even as the blockage was more complicated to break than expected, he never gave up on me and did whatever he could to open the stoppage and get our plumbing back to normal. As someone who makes a living from giving my customers the best service possible, I cannot express enough my satisfaction from this professional service, and my enormous gratitude to the technician that never gave up on me. Great company Highly recommended Dr. Ben-Dov Stamford, CT
Giddon B.
I called for an appointment and the serviceman came within the two-hour window in which they said he would arrive, from 7-9 pm. He came at 8 pm and was finished removing the clog in my toilet promptly by 8:25 pm. Speedy and courteous service! The only thing was the cost was a bit high - $211. They said there is no after hours fee, but I guess the regular charge makes up for that! Otherwise, I was very pleased with the service, which also came with a week guarantee.
Carolyn H.
AWESOME! Called @ 8:30am, arrived @ 9:25am! Worked diligently until the problem (originally thought by us as a simple clog!) was solved......cabled all the way to the main pipe! Totally respectful, careful & professional but SO friendly!
Mj K.
Penny was great and very helpful! Would recommend.
Efren C.
It was a great experience. Penney #8765 did a fantastic job of identifying there was an additional problem. She then called her supervisor Michael and stayed till he arrived and diagnosed the issue.Kudos!!
I submitted an online appointment request due to a puddle under our water heater... I received a call within 30 minutes letting me know that someone would be available to come out the next day (today) between 8am and noon... I said that was great.  This morning, I received a call around 9:30 letting me know that Ralph was coming out of Stratford.  First, I was impressed with their customer service.  I've called similar companies who talk to me like I'm a moron - not this company - The customer service reps and technician Jimmy (Yes, Jimmy showed up, not Ralph lol) were helpful and friendly and made me feel like my concern mattered.  Jimmy arrived and listened to my concerns... He checked out the water heater and discovered that was not the problem - it was actually a pipe from the toilet on our first floor that was over the water heater.  He took the time to explain and show me everything and actually saved me money by assuring me that it was not the water heater.  Again, I'm nothing but impressed with the company and the technician Jimmy and I will absolutely call on them again.
Dana S.
Penny Goins came out and unclogged our drain that leads to the road. EXCELLENT job. This girl has a great personality and knows what she is doing. I highly recommend her to ANYONE.
First thing in the morning I placed a call to the local Roto-Rooter not expecting to have my drain unclogged the same day. However before noon a technician showed up at my house to fix my problem. My washing machine had been backing up for quite a while. This was more of an inconvenience since the washing machine is in an unfinished basement. The drain was cleared and for the first time in many months I could run more than one load of laundry. He also took a quick look at more bathtub drain and managed to easily get the drain to work better.
Lisa M.
Sean did a great job on a stubborn problem.
Leslie B. | New Haven
Well everything went swell except, had I known that Pipe Safe Program would have covered my out of pocket expenses I probably would have not called Rotor Rooter. The attendant claimed he didn't know its policy but I believe he did. Come on you guys have been around for s long time for you not to know. It would be a kind thing to do in the future. Otherwise a job well done in a very timely fashion.
Frank D. | New Haven
Courteous service from telephone rep, dispatcher and technician. However, the dispatcher had the arrival time wrong. (Telephone rep said by 3:30; then dispatcher said 2pm. Actual time was 3:20). Tech explained everything he was going to do. Our clogged washer drain was cleared. I had called around 1pm and was happy with the speed of the service. Thanks to all.
Shirley D. | Woodbridge
I have lived in this house with my family for the past five years. I have called Rotorooter to fix a drainage problem probably for ever single year I have lived here during the Fall season. That is up until this year when Penny arrived at my home. She brings with her a quiet and steel confidence which makes me appreciate and respect the job that she does for countless homes like mines in our community. With her remarkable experience she was able to spot the plumbing problems I had struggled with for so long and offer solutions to make it right. Thank you Penny Goins for taking your job seriously.
peter j. | New Haven
This is the second time Roto -Rooter has been to our home for a different problem... We called and requested Penney Goins to do the work!!!! We think she's wonderful! She explained everything and she is very down to earth. Thank you Penney keep up the excellent work! Your lucky to have her on your team..
Theresa r. | Danbury
Carl was very nice, respecful and knowledgeable all we needed at a moment like this (clogged kitchen sink)
Paul M. | Bethany
Steve Parker
1221 Chapel Street
New Haven, CT 06511

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