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Roto-Rooter Miami, FL: Customer Reviews & Testimonials

When you need experienced plumbers in Miami, FL, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Miami, FL

Amazing service, like you wouldn't believe. It can be a little bit expensive compared with other plumbing companies, but in my opinion the quality of service is worth it. In my past experience plumbing has been, along with electricity, the most unreliable services. They never show up in time, they are jumping from job to job so they never really take the time to make sure the problem is resolved. And if you have to call them back because they didn't do a good job, well good luck with that. With Roto-rooter all that is gone, they show in time, and if the won't (which was my case) some one has the decency to call you and tell you your technician is running 30 minutes late, sorry for the wait. They make sure the job is done and they issue a written warranty. The technician gave me his cell phone number and told me to call him any time, day or night, if anything happens.I would never call another plumber other than Roto-rooter.
Emanuel M.
Great service, done right and went above and beyond. Highly recommend them for any plumbing needs.
Christina W.
I am new to Miami and didn't know what plumber to call, but I got great service in California from Roto Rooter, and not just for drains, so I called them here. I got their $40 off coupon from their website. The great thing about them is they will come any day at no extra charge. They came on time and they called ahead to let me know they were on their way. The 3 guys who were here, Humberto, Rene and another guy who came to help, were all polite, clean, professional and spoke perfect English, which is a plus for us as we have had difficulty dealing with some guys who were working on our new house who only spoke Spanish. I called for a clogged toilet and it turned out that I actually had a broken pipe out by the septic tank, which they found with their camera. They fixed the whole thing. I will call them for any plumbing needs that I have.
L. B.
Roto rooter was great. They kepted me informed as to when the tech would be coming. They gave me a window timeframe and then called me 30 mins prior to the techs arrival. Tech made it on time and was able to diagnose the problem right away and fix it. I was able to even get a discount with the online coupon of $40.00 dollars. Roto rooter is a little costly its not cheap, but at least I do have the satisfaction that the work is guaranteed. The tech was professional, polite and pleasant Hopefully my home wont need plumbing repairs in a while but if it does I woldnt hesitate to contact thema gain. Thank you. My tech name if I am not mistaken is Dayron.
Karina S.
Within a few months, we had four separate repair situations to be taken care of & we relied on Roto-Rooter each time.  We had used them many times since moving into this house in 2000 & found them to be very efficient & courteous.  We found Aaron Tech #2394 to be very knowledgable & friendly.  Response to our calls has almost always been the same day.  Highly recommended!!
Larry L.
Wow!  Joe from Roto Rooter arrived within one hour of my call. Fixed my leaking toilet and adjusted my water heater thermostat. He was professional, polite and pleasant and knew what he was doing.  He also gave me several recommendations about purchasing a new toilet in the future. The service far exceeded my expectations and I would not hesitate to call Roto Rooter again. Highly recommended.
Candice K.
They were great. Excellent service on a sunday. no extra charges, even for weekend/late night call! Would recommend
Prompt, excellent service and response to emergency on Sunday evening.Technician was very courteous, knowledgeable, thorough and resolved the emergency efficiently.
The representative called 30 minutes before he arrived, as promised and then was on time. He was very friendly, helpful and he got straight to work and finished in less than an hour. Highly recommend this company.
Michael C.
These guys are very dedicated. We had a serious problem and they were able to get it fixed at 1AM! Talk about getting a job done no matter the time. Very satisfied and grateful that they fixed our plumbing issue. Definitely will recommend to anyone I know! The best part is that we have a thirty day warranty in case anything happens!!! (North Miami,Fl)
Jennifer S.
The plumber was very friendly and quick with his work. I was impressed by every step of the process from my initial call, to the work performed they were very nice. I will use them again if anything goes wrong in the future with my plumbing.
Moraima V.
They have the absolute BEST customer service, both on the phone and their plumbers -- I even forget I'm in South Florida! I had a job done with a 30-day warranty and it needed some adjustment and they didn't hesitate to send me a new plumber to help me out. Their staff is friendly and very knowledgeable. They might be a little pricey, but you get what you pay for. They're always on time, and they're people I have no problem letting into my home.
Laura C.
Humberto did a wonderful professional job.
Florbel S.
All went very well
Brian M.
Very good company, with great customer service, they were also very helpful, and they explained me everything that they were going to do. I don’t know anything about plumbing and they explained so I can understand it. The gentleman’s name is Oscar Arana. The service was very fast, I scheduled the appointment online for the next day thinking that it wasn’t going to happen but it did. Rotto – Rooter is a great company, and now I have them on my first call list for any future plumbing jobs that I might have. I also will recommend them to friends and family.
Jorge C.
THe plumber is Mike Story and his helper is Mike or Miguel Hernandez. They fixed the problem and advised me to contact the insurance company which was the correct recommendation so as to get a mold evaluation done and to start to dry up the problem right away. I was extremely satisfied. I have used Roto Rooter for 30 years with good success, but better with Mike!
Catherine K.
Excellent service from Ronny (#2437). Would call them up for service again and recommend to others.
Johnny G.
Great service and friendly, professional quality, I recommend Roto-Rooter to those who are looking for a job well done.
I used Roto Rooter services back in November 2010, and I am very happy with the results. The employee was very polite, and when he left my two clogged drains were working perfectly.Thanks Roto Rooter.
It was in the evening and an overflowing toilet left 1" water in two rooms. Just being discharged from the hospital that day, I was afraid of having to return because of the damage it was causing to my floors. Remembering Roto Rooter commercials, I gave it a shot. They were here within 30 minutes, were very courteous and professional and helped me pick up all the towels and blankets I had spread in attempt to absorb the water. Truly a God send!!
I am very happy to have used roto rooter for my plumbing needs. Manny the technician was both proffessional and very informative. He came in a timeley manner and fixed the problem,and for that I am thankful. I will definitely be using roto rooter again in the future, if needed.
Amy W. | Miami
Excellent and professional service.
Byron L. | Miami
Prompt courteous service.
M A. | Miami
Rene was very informative and took care of our issue
Twinky P. | Miami
Technician Was very pleasant and friendly. He took thr time to explain the source of the promlem and gave tips to optimize future use
Gloria A. | Miami
I was told would arrive within the hour and so it was. They called and came over. The work was done perfectly and neatly. Technician was very polite and informative with my questions. Would recommend to anyone.
Evelyn S. | Miami
Good job Very professional employee Knowledgable
Maria Isabel R. | Miami
Technicians were very knowledgeable and courteous. They were awesome.
Urbano V. | Miami
The technician was courteous and professional
Scott B. | Miami
My experience was excellent.
Olga M. | Miami
Your text came over to the house today by the name of Marlon he is a great worker that works for your company he's very nice very kind explained everything very well cleans his work area where he was working at I would recommend your company and of course Marlon he did a fantastic job please let him know that I Frank domenech jr. Gave a very good reference on his behalf thank you once again and keep up the good work and God bless your company and your co-workers thank you bye for now.
frank D. | Miami
When I called Roto-Rooter I expected the worst considering plumbing companies are not the most customer oriented companies. I was pleasantly surprised with a very polite Matt that took my call. The service tech, Luis Rincon was VERY polite and, me having worked for a plumbing company in the past, he know what he was doing. He explained everything (although I knew what he was doing and what was going on). I'm glad I called your company although it was a bit pricier that others.
Claudio Z. | Miami
Thank you for getting someone out so quickly. A Pleasure to have your service gentleman Trevor. fix our problem. No fuss, No mess. Thank You Trevor
Barbara B. | Miami
Tough job. He stuck with it and got it done.
Donald K. | Miami
Excellent service! Excellent Technician!
Jorge C. | Miami
Service was timely, and the technician courteous.
Ernesto B. | Miami
As a new homeowner, working with reliable service providers is essential as "surprises" can pop up all too frequently. Used Roto-Rooter for the first time recently when our entire plumbing system backed up at our new home. The technician, Robert, arrived on time, within a few short hours of our request and oriented us on the problem and subsequent solution every step of the way from the moment he arrived. Happy to report the problem was resolved more quickly than any other plumbing service we used previously AT A BETTER PRICE. Better yet, our plumbing system is flowing like new. Wouldn't recommend anyone else to do the job. So excited to have our home back to normal! Thank you Roto-Rooter! Many blessings, Jorge Arauz
Jorge A. | Miami
The two workers - Trevor - 1208 were on time, very profession , and kind .
sharon l. | Miami
My tech was great very informative and helpful and was able to fix our issue.
Elio P. | Miami
I left an email to schedule am appointment , which got a very prompt response, there would be someone out between 8-12 ,the following day .At 10;00 I got a phone call to say the technician would be there towards the later time . So I was able to run some errands. I received another phone call with the technician time and name. Technician Juan arrive . Very professional , and the problem of the blocked bath and toilet was resolved. Fabulous service. Thank you
Pauline H. | Miami
Professional and efficient service from beginning to end, from the customer service representative to the technician.
Aldrick D. | Miami
Very happy with the service
Terri H. | Miami
Marlon Torres tech #245 was very professional, informative, and willing to listen and assist with all my plumbing issues. Very satisfied with the service and would recommend to all family and friends!
Jonel E. | Miami
Service was very professional and fast
Chris L. | Miami
Very helpful in replacing the electrical water tank.
Barbara W. | Miami
Miguel was very professional and clean, he explained with details the job that he should do in order to fix our problem. We highly recommend this company!
Luis G. | Miami
Joe and Josh did an incredible job. First of all, the free estimate saved me several hundreds of dollars, and they fixed the problem in minutes. I will definitely use them again.
Cary C. | Miami
service was prompt, technician pleasant and informative about situation
barry i. | Miami
good service and fast respond, Luis do a great job and very kind person. I am glad to call your company
risel v. | Miami
very professional , and courteous . knew exactly what needed to be done. a very good experience
Francisco S. | Miami
The trouble was diagnosed quickly and work started immediately.
Ruben F. | Miami
Richard K. | Miami
The service was excellent and he was very knowlegeable
Jean Claude D. | Miami
Vladimir did very well and solved what I thought was unsolvable. Great plumber! Much aplomb.
frank h. | Miami
Your ad in yellow pages said senior citizens discount was I supposed to ask for it or offer it. Just want to know other wise the service was great.
Cornelius W. | Miami
Excellent service!!! Fast and reliable!
Myriam m. | Miami
El servicio fue excelente. Los técnicos que estuvieron en mi casa fueron muy amables y me explicaron el trabajo que podian hacer con lujo de detalles. Yo tenia una tupición en la línea principal y había tenido anteriormente los servicios de un plomero pero sin resultados satisfactorios definitivos. Por eso me decidí en lla mamar a Roto-Router. Tanto el Sr. Elio(2472) como el Sr. Ronny Rivera (2437) hicieron un trabajo excelente, desbloqueron y eliminaron el problema y pude ver en video como las tuberías estaban limpias. Recomiendo los servicios de esta compañía a todo aquel que tenga un problema semejante. Tal vez cueste un poco más pero va a contar con calidad y garantía
Jose A. | Miami
I've already sent you a review but I wanted to let you know that your technician Yarisi #994 is a wonderful asset to your company. He showed up early and fixed the problem in no time. He was very professional and represented your company well. Thank You so much for everything.
Mary G. | Miami
As always Roto Rooter came through for me.. The technician was very courteous, friendly, and knew exactly what was wrong. I have been a loyal customer since 2006 and I know I can count on Roto Rooter for all my plumbing needs. I recommend this company very highly. Thank You.
Mary G. | Miami
He was on time, pleasant, and most important professional, worked hard until the problem was solved. He offered advise how to prevent this type of problems.
maria o. | Miami
I have been using Roto Rooter since 1997 and have never had a problem with them.
Arlene S. | Miami
Fixed the problem same day
Douglas M. | Miami
Ronny was great... He explained and demonstrated my plumbing issues.
Arlette B. | Miami
Joe and Luis were professional, efficient and patient. They explained everything and took care of our problem. Plus they gave us recommendations to keep the problem from happening again.
John W. | Miami
Very Professional service from calling for the service in the morning to having it fixed in the evening when we returned from work. He came within the time. Fixed the toilet and was very nice. Good job.
Ilene h. | Miami
Wow. That was awesome.
Jeffrey S. | Miami
Service Technician came soon after I called in and he called to let us know he was on his way. Very professional and did an excellent job.....
Richard M. | Miami
Vladimir was very knowledgable and professional
Danielle S. | Miami
Excellent service! They came out to fix my garbage disposal 2 hrs after I requested service. I highly recommend! J F Louis
Jay L. | Miami
AT&T installed uverse in our neighborhood and the cable went through our main sewer line. The two guys who came out to check the line and then fix the problem the following day were great - professional, polite, accommodating and the work was done in a timely fashion. We have (five) visitors staying in out house and we are very grateful that the job was done so quickly and there was minimal disruption to out daily schedule. Thank You
Erwin S. | Miami
The serviceman, Oscar, was wonderful. He was very conscientious. He fixed the problem and left my kitchen as he found it. Wonderful experience.
Janice T. | Miami
Excellent service and Manny was great explaining step by step how he was planning to fix everything!
Tamara C. | Miami
The technician, Elio, very professional and the plumbing work was excellent.
Teresita E. | Miami
Very Professional & helpful to fit our needs.
Rafael P. | Miami
Quick clean and efficient. Thank you
Charles C. | Miami
thank you for quick response, I called around 11am and you where there by 12:30 and fixed the problem.
mimi m. | Miami
Fast efficient and explained and showed pictures what the problem was
Gavonnia G. | Miami
great service!! fast and reliable
michael w. | Miami
the appointment time was kept. the work was completed on the first visit.
gabriel d. | Miami
my name is Sharon long , on march 10 , 2016 , invoice number 18643595 , person that helped was vladmir and his number is 1782 .Vladimir was on time , has a very nice personal and work is excellent .thank roto- rooter for sending a nice person like Vladimir .
sharon l. | Miami
the plumber Robert Valverde was amazing, very knowledgeable, explained problem in detail and offered reasonable solution, then completed work promptly and with great knowledge. many thanks!!
Robert R. | Miami
Great service the plumer came at 11 pm and solved the problem. Thank you
Elsie P. | Miami
Excellent service, profession and courteous employee. Will definitely keep using your services.
Gricel H. | Miami
Most professional company we have had to look into our continuing problem now solved by Roto-Rooter. The rep who came to our door was so well dressed and professional in his manner that I thought he was an estimator and would not be actually working on our problem. To my surprise he said no, he and his partner would be working together and that if they couldn't solve the problem there would be no charge. Thorough, knowledgeable, professional. The best. Would not hesitate recommended or calling Roto-Rooter in the future.
Elisabeth R. | Miami
Rotor-Rooter proved beyond a doubt their motto of making sure their customers receive the best from them. I was very impressed with the expert dispatched to detect and solve my plumbing problem. All of my questions and concerns were addressed and explained very clearly. Thank you also to the staff members for their immediate responses.
Sandra W. | Miami
The attention to detail and service was impecable. Miguel H. and Jose M. from the water restoration were professional, courteous and amicable. I am so glad we received their services. I also had a young lady who was the one that contacted Miguel H. and Jose M. to service my house with the water damage. I don't know what I would had done without her, because she was so knowledgeable and had an incredible calmness as to the direction we had to take in resolving the water damage inside the house. Of course, Joe who was your main person assessing the problem, was the best. Thank God we still have people with that quality of character. Thank you Joe for noticing that I was alone and trying to resolve the water damage caused by an outside company, who were insisting that it was not their fault, which at the end, it was. This company will be on my #1 list for any future troubles we may encounter. Again, thank you!
Maria A. | Miami
The service tech Ronny Rivera (2437) conducted himself very professional with a tremendous customer service knowledge. I am very satisfied with his service!
Jaime M. | Miami
the service was excellent and very professional
leslie w. | Miami
I called Roto Rooter because a previous plumber told me I needed a particular service. The plumber that Roto Rooter sent (Manny) took the time to listen and as a result my plumbing issues was resolved within a couple of hours. He took time and had tons of patience. He explained the process to me which resulted in a very satisfied customer. Highly recommend!
Tanya S. | Miami
The worker took care of the problem and explained the cause of the problem. And told me how to prevent future ones. He was very professional and appears to be knowledgeable about his job.
Maira Luz K. | Miami
Your Roto Rooter man responded to a late evening call on 1/20-1/21 2016 and finished about 1:30 A.M. He removed roots from an outside sewer line that was forcing water back in the showers and toilets. He was knowledgeable, professional and friendly. Job well done. I believe his name was Jayvon?? Sorry...It was late and I was sleepy. Excellent plumber.
William D. | Miami
Service tech Ronny, number 2437 came out to my house today to clear my washer drain line. It's the first time any tech tried so many different things to make sure the problem would be fixed the first time so I wouldn't have to call again for the same problem. Way to go Ronny. Thanks again.
Bruce Y. | Miami
I had the best experience with Roto-Rooter today. Had a backed up system and my plumber Ronny, employee number 2437, was super patient a thorough. He would not give up until everything was perfect, even when he had to deliver bad news about my old cast iron pipes. Could not have asked for a better experience!
Christopher B. | Miami
Tech # 345, Marlon Torres, was very professional and courteous. I am very satisfied with his service.
Ramiro M. | Miami
Renne was very professional, he explained the problem in detailed, worked quick and efficient he used gloves and did not damage anything.
celestina d. | Miami
Excellent response. Professional attitude. Job well done. Thank you
Carlos G. | Miami
Excellent work. He was on time and efficient.
Julie W. | Miami
The technician, Ronny Rivera (#2432) was on time, knowledgeable and did a great job free up our drain line. The blockage was substantial and could not be removed with a manual snake by myself. Ronny came in and cleared the blockage in less than an hour. I was very satisfied with the result. Thank you Roto-Rooter.
Patrick R. | Miami
Plumber was very courteous, neat (cleaned area), and professional.
Leonie P. | Miami
Oscar the technician was fabulous courteous and very knowledgeable. Extremely satisfied with roto rooter and the services provided
Lizbet B. | Miami
Mike Story
1726 Northwest 36th Street, Unit 3
Miami, FL 33126

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