Long Island, NY Rate location (137 Reviews) Call Now 631-968-0140

Roto-Rooter Long Island, NY: Customer Reviews & Testimonials

When you need experienced plumbers in Long Island, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Long Island, NY

Excellent service-came in a timely manner, explained work needed and left a clean space.
Patricia B. | Stony Brook
When we had a plumbing problem, on Easter Sunday, two of my neighbors recommended Roto-Rooter. Ms. Shavonne (not sure of the spelling) took down my information over the phone--she was direct and efficient. She confirmed all of the vital details and contacted a serviceman. Mr. Andrew arrived promptly, immediately assessed the problem, explained possible solutions and corrected the water backup (apparently tree roots blocked the main system). At his suggestion we purchased a solution that should prevent the problem from occurring again. Mr. Andrew was professional as well as pleasant. We appreciate that he was available on a major holiday and completed a well-done job. We especially appreciate the Roto-Rooter policy of not being penalized for emergency work on a holiday.
Audrean W. | Freeport
The technician was through and finished in s timely manner
George L. | Astoria
Service Tech was exceptionally professional and explained everything he did. Hank took the time to answer my many questions.
Richard b. | mill neck
The Gentleman who came out to our house was very friendly and extremely helpful.
Djenaba P. | Hempstead
I was very pleased on how the technician explained to the problem and also broke it down step by step what needs to get done in order for the problem to be solved.
Alicia S. | Uniondale
the technician came within the hour. i got multiple emails confirming arrival time. Erick was great- showed us some great tips and tricks re: plumbing since this is our first house and we don't have much experience. we will certainly be using roto-rooter again!
leslie g. | West Hempstead
Chris my repair associate was top notch!! He is a true asset to your organization. He walked me through everything he was doing and showed me how it all worked. I will be requesting him for all services I will require in the future. Also getting service same day was awesome. The girls on the phone couldn't have been more accommodating. I am super happy right now. Bravo!!
Eileen P. | Massapequa
Your serviceman responded on time and finished the work quickly. The job was more than expected, but he finished it well.
Robert K. | Ridgewood
Your Jetting Supervisor,Joe Desola,is a credit to your organization,went through the whole process with me and was very respectful and clean. Prevented maintence is very important,cheeper in the long run and saves you the embarsment of having problems with guest in your home. With supervisors like Joe,Roto Rooter will always be the top company to call. Rember,clean,repectful and getting the job done right. Matthew
Matthew F. | Manhasset
Service on telephone great and very informative. Serviceman was very informative and explained every thing he was doing. I was quoted the price and what he was going to do before he started.
Edward S. | Islip
WALLY R. | Plainview
The Tech was very professional kind & knowledgeable. He unclogged our drains that we have been having trouble with for weeks! JOB WELL DONE!
Sebastian G. | Ridgewood
Steve was very professional. I was very pleased with the service. Thank you!
Mike C. | Farmingville
I live in Elmhurst, New York. Mike (#3107), Glen (#2396), Greg (#6943), Rick (#7157), and Newsome (#8642) repaired out main sewer line. They were efficient, on-time and did a wonderful job repairing the line. This was an extensive job with a huge tree involved. They did an exceptional job getting the line repaired on time and repairing the sidewalk and street. I would highly recommend them for any excavation project. They get an A+ for a job well done!!
Joan S. | Elmhurst
I had a water main leak. Dave (8383) came and accessed the problem, he told me he would return Wed. morning at 9:00. He arrived on time Wed. morning with Marc (331) they began work quickly and efficiently. They were neat and polite and did a great job. I would HIGHLY recommend them and all of the Roto-Rooter crew to anyone with plumbing problems. THANK YOU
Vincent/ Bernadette V. | Riverhead
Joe came to our location, pin pointed the problem and resolved the issue. Quick, Efficient and professional.
John F. | Mount Sinai
Josh #348 did a fantastic job repairing my kitchen sink drain, and recommend other ideas for my home. Also, Josh recommended that I use Pipe Shield for preventive maintenance for my house, instead of using other products bought at stores; he stated that Pipe Shield was much better for the pipes then the other products sold over the counter. Whenever I need service again, I will request that Josh come to my house for any job that I need done. Josh is very knowledgeable in plumbing. Roto-Rooter is lucky to have a individual that knows his job, recommends products for there home, and respects US Military Soldiers. Once again, when I need service again, I will ask for Josh to come to my home.
roger l. | East Meadow
The technician did a great job, He was very friendly and helpful.
Lincoln R. | Woodside
Professional from start to finish! If I had my own business, I'd hire Marc, wo did all the plumbing, Tim and the rest of team away from you! They not only do excellent work efficiently, they show they care about the customer. All went above and beyond to get the job done. Every single employee we spoke to communicated clearly, ensuring we understood everything being done and why. This includes your office staff, who always let us know when a truck was on the way and always answered the phone when I called. We had your guys here for at least five days fixing the plumbing, doing the clean up and helping with the insurance claim, start to finish. We were amazed to see such great work coming from an industry that, on Long Island, is overrun with frauds, cut corners and attitudes. Whatever Roto-Rooter is doing to train employees and keep them motivated to do well should be a how-to for all businesses.
Kristie M. | Commack
My service tech name was Dan number #1515 service was great as expected from Rotor rooter services ...but it was the politeness and patients And the way in which the work was done that I would like to express that I was most pleased with .A late evening with a clog sewer drain was not on the evenings agenda for the night but dan white glove treatment and expertise help me and my family get back to a evening full of plans .my thanks to him and to Roto-Rooter plumbers service for hiring such a person someone who has these qualities working for them......we're definitely customers well satisfied
E P. | Jamaica
Actually; this is the 2nd time I used the Team Roto-Rooter, and it was very good on the 1st (Brighton 1st, Brooklyn house) and much way better - excellent service on 2nd time (174-46 Gladwin Ave. Fresh Meadows house)... to be specific; Mr. John is really an experienced & thorough on his work. He (John) rendered an marvelous job and great customer service. I will not even think twice to recommend John or any of your team..cheers!
arturo z. | Fresh Meadows
The gentleman (Pete), who came was professional and efficient. He explained the problem and was able to correct it with no mess to my basement. He made several maintenance recommendations, which I will be following. Thanks.
Kelvin F. | Baldwin
Thank you Dave #569 and Marian #8279 for your professionalism and thoroughness. These guys took the time to assess my problem and troubleshoot. They answered all my questions and took the time to do the job right. I highly recommend that if you have cesspool or plumbing issues to have these guys called for your job!
J T. | Greenvale
Your service man was professional and courtesy would recommend roto rooter to everyone thanks
Linda O. | Manorville
Always great service with a guarantee of 6 months. Other plumbers came in to do the same job, as Roto-Rooter and charged me each time to do the same job over, that they did the week before. Should have just called Roto-Rooter the first time. Next time I won't be pennywise pound foolish.
Robert W. | Stony Brook
Joshua was personable, professional, and efficient. He took care of everything as promised.
J D. | Huntington
The person who came was efficient, polite, and informative as to what our problem was. Service was provided to us just as I was told by phone. Gave me an estimated time, called me to ensure they would be there and all was taken care of...I Highly recommend Roto-Rooter for emergency plumbing needs. Thank you very much for your Services!
Lori H. | Queens Village
The job(s) took over 2 hours to complete. Peter was courteous, patient and took the time to answer any questions I had. I have used Roto Rooter before and will use them each and every time ! I have also recommended them to my neighbors...
Kathleen K. | Ronkonkoma
the service tech Joe Desola showed up quick, and resolved the problem quickly and took care to not further inconvenience us more than we were already, we are a full service community center and not being able to use bathrooms or water was not good.
frank j. | Oceanside
technician Tim #2517 was great .water jet cleared my waste line.He explained the entire process and he was very professional.
joseph f. | Queens Village
Steve did a great job, extremely friendly and knowledgable.
Harold B. | Wantagh
Luis from the Farmingdale location provided excellent service - he was very professional and personable too! From a client perspective - it's a great combo. My wife and I highly recommend Luis.
William F. | Massapequa Park
Had a clogged sewer at 2258 hour , call and Tec Alex # 53 responded within the hour and evaluate the job and give advise and most of all a Discount, Alex completed the job and still giving advise , also he was very courteous and professional.
Rameshwar G. | Jamaica
Responded before the estimate time and got the job done .
Rohan G. | Jamaica
i found Steve (6930) to be efficient, knowledgeable, well versed in the job he was doing. He did a great job and would recommend him.
gregory g. | Wantagh
The guys were great, professional, thoughtful and considerate. Did an excellent job!
D G. | Amityville
The service man was on-time, polite, clean and fixed the problem. Thank You
Thomas K. | Williston Park
Luis (Tech#3776) serviced my clogged line on Tuesday May 26th. RotoRooter was prompt in assisting me. Luis in particular was knowledgeable, curteous and extremely efficient. The work effort was handled to high standards and I would recommend your company anytime.
Anthony C. | Plainview
Josh our service person was quite pleasant and he informed us every step of the way about what needed to be done. He fixed our drain quickly and neatly. We felt the price was certainly fair and the work was excellent. We will only call roto-rooter when another problem arises. You saved our Thanksgiving and we cant thank you enough for getting to us on Thanksgiving eve. Whoever is reading this you guys are great!!!!
Phyllis Z. . | Plainview
Marc was fantastic! He did a great job, and was extremely nice. The next time I have a problem with the sump pumps, I will request Marc be sent to fix it.
Louis B. . | Roslyn
Service person went above and beyond to make me a happy customer
Cemera B. . | New hyde park
Workmen were competent and courteous.
Donald G. . | Dix hills
Thank you for your prompt and outstanding service
Deborah I. . | Long Island
Quacy was intelligent, very articulate and explained everything very clearly. He did a super job and put everything back where it belonged when he finished. Recommend him very highly!!!
Barbara S. . | Old Bethpage
Outstanding! I placed a call and within an hour a professional plumber Tim arrived. fast efficient courteous truly a professional along with Shannon from the call center who let me know he was on his way. Thank you to all for your outstanding service. Letting everyone about your excellence.
Deborah I. . | Kings park
Jim, the serviceman assigned, was entirely professional, explaining the procedures step by step. Amiable, very articulate, and performed cleaning quickly and cleanly.
Edward B. . | Valley Stream
Bill is a hard worker , very nice, patient , knowledgeable tech
winnie w. . | stonybrook
Service person very efficient. Took time to explain. I would definitely recommend.
Rochelle F. . | Ozone Park
The serviceman was great, very informative, someone I would like to work on/in my house again if needed.
Craig H. . | Lynbrook
He was polite and not bothered to answer questions. Explained the work to be done and showed me as he went along.
Nora P. . | Ozone Park
We received absolute service excellence by your technician!
Lorraine I. . | West Islip
great , will use as required in the future for my plumbing needs
nadalia h. . | hempstead
good service, nice guy
Christopher D. . | Far Rockaway
made sure job was done
Christopher D. . | Far Rockaway
not really sure about cost, seemed like a lot but may be the norm, service person seemed very knowlegeable and helpful
Robin M. . | Farmingdale
Zve was very good. Knowledgeable, personable, cared about not soiling carpeting bringing equipment in, and did a very neat job.
lisa g. . | farmingdale
Great service. Technician was terrific and even cleaned up when finished. Highly recommend.
steven g. . | middle village
The tech Quacy was outstanding. My biggest concern was not that he could clear the blockage - I knew that he would. It was that I would have a mess in my basement. It was a perfect job. He even used a spray bottle to touch up the work in the end. He was very professional. I plan on using Roto-Rooter for all my plumbing needs in the future. Thank you!
Jay D. . | East Meadow
Your Service Technician was extremely experienced and thorough. His name was John (didnt ask last name) I was a little concerned but he assured me that whatever it was he would find the problem. I consider him an asset to your Business. Being an Ex Manager of a large Operation and a business owner I know the importance of the front line impression on customers
Tom H. . | Glendale
Satisfied with service!
Davis K. . | Byside
I was extremely impressed with the phone etiquette of the personel that answered the phone on the two occassions throught the day. They were pleasant, helpful, informative and very courteous. The technician that serviced my home was also professional and courteous. I would recommend my family and friends for future service. I have used other companies before for my plumbing needs but after this experience, I will most likely not.
ANDREA T. . | Valley Stream
Svi, our service technician, was professional, informative and cleared up all of our issues. Happy holidays!
Brian L. . | West Islip
We had a clog in our main sewer line on Christmas day and couldnt use any water in the house. We were expecting 20 guests. Roto Rooter was there within an hour. The technician was knowledgeable, courteous andhelpful.
Andrew C. . | Manhasset
I was promised a follow up call. I havent received it yet.
Ken R. . | Hewlett
Plumbers were very great,
Bruce M. . | Plainview
You refer to your employees as technicians. While a nice title indeed the fact is that Tim, my technician, was much more than that. He was person. Tim was a person who understood the dilemma my family was in and instantly eased my fears. His explanations of the tasks he was performing were spot on. Professional, personal and prideful is how I would described that way he carried out his duties. By the way, I might add that this all happened on Christmas Eve just a few short hours before our family were all to arrive. I guess you could say that this year Santa ditched his sleigh in favor of a Roto-Rooter truck. For my family it was the best present we received. Please tell Tim how much we appreciated him and his efforts. Nick Nicolich
Nck N. . | Long Beach
Neil couldnt be any more nicer or helpful. He was awesome and did a great efficient job fixing problem. Hes a asset to ur company
David L. . | Plainview
Chris came to the house, quickly diagnosed the problem and resolved it very quickly. He was able to answer questions and help with minor issues in the short time he was here. Extremely helpful service visit.
Daniel M. . | Roslyn Heights
The service man did not make a mess when providing service. He worked quickly as well. My husband and I are retired seniors. A (little) senior discount would be appreciated...say 5%?
Frances R. . | Northport
Our technician, Frank (#3611) was very knowledgeable, accommodating and polite. I would definitely recommend Roto-Rooter to everyone. Thank you for your extremely professional service.
Gus O. . | Brightwaters
Service person was extremely professional, explaining the charges and then performing the service in a clean and efficient manner. He was also quite pleasant to deal with.
Paul G. . | Merrick
The technician knew what to do and did it quickly.
Gina F. . | Farmingville
service was flawless.
Thomas L. . | Flushing
Steve was an excellent technician. He took the time to explain the options I had and how to best handle my cesspool problem.
Christine W. . | Locust Valley
What a wonderful, pleasant, knowledgable and professional plumber!!!
Marta C. . | kings Park
The service men were very patient and professional.
Hugh S. . | Queens Village
The technicians arrived early and were very professional and courteous.
Jennifer S. . | Copiague
Very knowledgable and helpful.
Sarah S. . | Plainview
Very knowledgable and helpful.
Sarah S. . | Plainview
The technician - Ed - provided Excellent service for our sewer problem. He listened to what we thought was the problem and resolved it in a timely manner. It took the clearing of 3 sections of the sewer line to provide water flow without backup into the garage. The true test will come with the next heavy rain. If no backup of sewerage into the garage, then a job well done. However, we had a very unsatisfactory experience with the scheduling of the sewer line clearing. We made the appointment the day before and were assured there would be a technician there between 10 am and 2 pm the next day. At 1:30 pm the rep called saying there was a delay but we were next on the list. By 4 pm we called back and were told it would be 3 hours before a tech could come. Waiting ...waiting ... By 10 pm we called again and again were told it would be another 3 hours. At 1 am we called and told the rep we would like to speak to a supervisor in the morning and would they please try to have a tech at out house in the morning. If service cannot be provided because of heavy demand (an acceptable reason for delays) the customer should be told instead of having the customer wait for over 14 hours only to be told no service would be provided till the next day. Until the line was cleared, we could not run any water for anything.
Christine M. . | Astoria
Our technician Robert was excellent, courteous, thorough, extremely knowledgeable, and explained everything so that we understood what was going on. Highly recommended!
Catherine N. . | Mineola
The plumber, Gary #7926, was friendly, courteous, and very professional. He was relentless in his efforts and despite some complications with location of the clog just kept at it until the easte pipe was clear.
Kevin H. . | Point Lookout
The service provider was kind and courteous. Very knowledgable and kind.
Sheena R. . | Laurelton
Our tech was extremely helpful, friendly, professional, and clean. Thanks for great service!
Mike D. . | Massapequa
The service technician was extremely friendly and understanding of how stressed out I was about this major sewer back up into my home. He was very knowledgeable and took a lot of time answering my questions and explaining what the problem was and what needed to be done. He worked quickly and efficiently and Im so grateful that the problem is solved.
Jen R. . | Merrick
Called late Saturday night. Was told would have technician here within 2 hours and only took 1 hour for him to arrive. His work was excellent and my sewer line backup was cleared efficiently. Very satisfied with your company!!
Martin L. . | East Meadow
Technician was punctual, personable and efficient.
Alicia K. . | Inwood
You guys came when I needed you but I think you charge a high rate for the clean out. Jay was an excellent tech. I highly recommend him!
david s. . | New hyde park
My technician Joe was excellent - he and his assistant Shirley were professional and knowledgable - he made sure all the lines were clear and gave information as he proceeded with the job. This is the second time weve used RotoRooter in the past few years and weve come away satisfied in both instances --- this is definitely our first call.
Catherine R. . | Massapequa Park
The problem was sever but Pete kept at it a got the job done and done well!
Roy W. . | Massapequa
The problem was sever but Pete kept at it a got the job done and done well!
Roy W. . | Massapequa
Excellent technician did a fantastic job!
Giovanni Z. . | Southampton
The technician, Marc, was professional, courteous and very skilled.
Jerry G. . | Medford
The technician was very professional and helpful. He explained why he needed to do what he did, and answered all of my questions. When I had an additional issue and a technician had to return to my house, the follow-up was excellent and my problem was taken care of.
Jen R. . | Freeport
We are very satisfied with this service. The technican was very experience and nice person and he cleaned everyting afer his work. But we think you charge little to much for this service.
Anna Z. . | Amityville
Hank and Mike did a great job, explained everything, fixed the problem quickly and very respectful.
Paul B. . | Hauppauge
Saturday morning 6:00 AM. My wife wakes me up histerically, saying the basement has a small flood! The toilet is overflowing with dirty water with every use upstairs. The sewer is blocked. We call our usual plumber and get the answer machine. Several hours pass, and no response. I call Rotor Rooter. No problem - plumber is on call on weekends and will be here in under 2 hours. He does a great job and our 3 day weekend is saved. His advice on wipes will guide our future use.
Robert B. . | Forest Hills
Technician Dave(LNU)(Farmingdale, LI/NY Office)proved to be an excellent representative of your organization,i.e., On Time, Courteous, Knowlegeable, Professional, and Helpful.
John E. . | Smithtown
Steve did a good job!!
Tanya B. . | Long Island
Michael Fisher

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