Lee's Summit, MO Rate location (30 Reviews) Call Now 816-600-3085

Roto-Rooter Lee's Summit, MO: Customer Reviews & Testimonials

When you need experienced plumbers in Lee's Summit, MO, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Lee's Summit, MO

Michael was very helpful, upbeat and stayed as long as it took to get our issue resolved.
Robert P.
Wednesday night, Wife says we have no hot water, I told her I'd look at the Pilot light tomorrow. Next day looked and wouldn't even click to restart, I knew it was 6 years old. Called Roto-Rooter told them the thermocoupler had probably gone out. Larry 301 called said he was a few minutes late, would that be alright. He was on a big install so what's a couple more minutes. When he arrived he said, lets take a look and we both agreed that the thermocoupler was out, but so was the igniter. He said he could get the part and install I was looking about 250.00, well if you know about Contractor Supplies, 6 years is all she had, so he suggested that I could go buy a new one and he would put it in. I went to Home Depot, big decision since they have 8 to choose from so Larry was there, I asked and he explained differences. I decided to buy one with 6 year warranty, stay at 40 gallons till the kids are teenagers, then 50 gallon. We brought it home and he installed it and corrected some shady plastic pipe while he was at it. Clean and smooth install, I helped get it down stairs but he honestly did all the work. Very pleasant and explained all I needed. We even bought one that has a diagnostic front so, the lights tell you if something is wrong. Cleaned area and took the old one away, so we didn't have to. All this in about 2.5 hours, and now I'm not worried about my 3 kids not having a bath or clean clothes for another 6 years. Thanks Larry 301.
Edward R.
Very prompt service. We were given an 8am-12 time frame and got a call at 7:30 that tech 3453 Dwayne was on his way. He was here right after 8 and got our problem taken care of!
Erin B.
Nick- tech 399 Was quick, professional, friendly, and made spending $400.00 seem both reasonable and easy. Very good experience, and great, professional work bringing my water heater up to code. Thank you, Nick!
Jeremy M.
Dwayne was experienced, fast and helpful. We were prepared for a big, long slog to get the house line working (we had a "lake" in the basement). Dwayne knew exactly what he was looking for and solved our problem quickly and directly.
Mike S.
I have a basement apartment with a kitchenette and full bath. Sunday morning raw sewage was come up the drain of the shower and toilet. Monday morning I called the 1-800 number at 530 am after seeing on the website that the were available 24 hrs a day. I got an 8-10 appt time and by 815 Dewayne, 3453, was here and diagnosed the problem and then had Jimmy here with the camera to confirm the problem. Both men were very patient and understanding about my distress and spent extra time help to explain the problem. I plan to only call Roto Rooter for any further plumbing problems . I am very impressed with the service I received.
Kelly L.
good serviced and fast coming
Than A.
I have found all Roto-Rooter employees to be very professional and friendly. They are my first choice for all plumbing problems.
David S.
Our recent service from Roto-Rooter was great. The service man, Keith, was professional, friendly and took care of the problem in a timely manner. I will continue to use RR whenever I need them.
Christine W.
We had a great experience. Technician called 2 hours BEFORE our scheduled window to see if we were available - when your entire house is down due to major plumbing issues that is a huge PLUS! Technician was friendly and knew what he was doing.
Angela H.
Roto-Rooter was diligent, professional, fast and went above and beyond. After all plumbing services through my home warranty provider only had 100 ft of cable available, I was finally given the go ahead to go outside their network. Based on a recommendation of my neighbor, I contacted roto-rooter who immediately sent Justin over the same day with 200 ft of cable to get through the main drain clog. After working tirelessly the afternoon and evening to try and open it up with 200 ft of cable, Justin suggested to have the drain hydro jetted to get rid of the clog. The next morning, Tony came out and hydro-jetted the main drain resolving the issue in what seemed like mere minutes compared to all the trouble we had already been through before. Both men were most courteous, with attention to detail and finishing the job to the very end. I could not be happier. thanks so much to the team from a happy customer.
Stefan P.
I was able to easily set up an appointment on a Saturday morning and they gave me a call 30 minutes prior to Tom #760 coming out. When Tom got here he was very polite and helpful in regards to explaining all of my options and was up front about the cost. I highly recommend their service.
Scott J.
Technician showed up on time was prompt. Very knowledgeable. Did a great job. Would recommend him definitely. Technician/ Tom-760.
Daniel T.
Nick fixed our basement drain that was clogged. A different plumber was over earlier and didn't know how to fix the problem, but Nick was on top of it and got it done quick. He helped explain the problem and was super helpful.
Jordan C.
Nick came out today to check the water pressure in my house. He found out that there were two different places where the pressure was low. Which also meant two different solutions. He found the problem in both of the areas. Was able to fix one and tell me what to do about the other one. (Unfortunately I need a refrigerator repair person to check my ice maker). Thanks to Nick I can fix both of my problems. He was courteous and extremely nice and helpful.
Sharon H.
Great service. Courteous and friendly. Problem was fixed quickly and Larry #554 paid special attention to my mid century furniture as he wheeled the equipment through our home and into the basement. Highly recommend. Thank you for your service.
Ellie M. | Lee's Summit
got here quicker than they said they could initially, but called first to check if ok. did thorough job and gave excellent advice on long term solution. would definitely use again.
Patricia E. | Lee's Summit
Called Roto-Rooter after discovering our sump pump failed and our lower level flooded. On a Sunday morning (no less), Nick (tech #399) came out within about an hour after I called. He immediately went to work and did a great job replacing the pump. He also pointed out a few things regarding our drainage system that other companies never told me about over the years. Nick is very knowledgeable and was great! I would highly recommend Nick and this Roto-Rooter location to anyone. 5 stars.
Alan B. | Lee's Summit
Nick came out an estimated the work and then completed the job efficiently and quickly. Kitchen Faucet repair would have take me days! Nick was professional, courteous, and respectful and made sure everything was working properly. Very pleased with the entire process from appointment setup to dispatch and, of course, the work. Thank you!
Mark H. | Lee's Summit
This is my second review today (could not find the one with the "sweepstakes"). Dwayne did a masterful job and explained everything about what was the problem with patience before and after the great job he and Jason had done. Gave me some assurances that there probably is not another major issue but that the camera guy would come to view the drain later this week or so. Gave good advice also for maintenance of the drains in the house once per month with the Roto-Rooter Pipe Shield; I had never had a plumber tell me that before
Katherine E. | Lee's Summit
We just moved into our new house and were working on getting things all setup.  I first noticed issues with I hooked up the washer and ran a cycle.  When the washer pumped out I had water coming up the basement floor drain,  I immediately knew we had a problem.  I attempted to clean it out with chemicals but it only got worse and by the next day even flushing the toilet would cause it to overflow, icky!  I called Roto Rooter on a Sunday and Larry was on site in less than 30 minutes.  In under an hour he had snaked the main line and cleared out a clog as well as some roots.  He was very personable, professional and gave excellent advice on maintaining everything. With the Yelp coupon, 6 month warranty and high level of service, I felt it was very affordable.
Jacob P.
We just moved into our new house and were working on getting things all setup. I first noticed issues with I hooked up the washer and ran a cycle. When the washer pumped out I had water coming... 
Jacob P.
The serviceman was very knowledgable , friendly, and courteous .
Dale W. | Independence
Mike Campbell the plumber who came to my house did an excellent job and made the fact that I was standing in poop water completely worth all the hassle it took to try and deal with Roto Rooter coming out to fix my problem for me. He is an asset to your company and I hope that if I have to have work done by roto-rooter again that I have the same experience with Mike Campbell. He is an all-star and talked me through everything he was doing. You should consider yourself lucky to have such a great ambassador representing your company. A+
Mark e. | Liberty
Grey was a very nice. He explain everything he was doing and stayed until the end of the job.I would call for him again ( hope I don't have to ). He is a very hard worker. If anyone deserves a raise he does. Alan and Norma pulley
Norma P. | Lees summit
The Price is a little high. The service however was very good.
Terry L. | Shawnee
Very please with all services regarding this and prior service. Thank you very much.
Audrey F. | Kansas City
Roto-Rooter was diligent, professional, fast and went above and beyond. After all plumbing services through my home warranty provider only had 100 ft of cable available, I was finally given the go ahead to go outside their network. Based on a recommendation of my neighbor, I contacted roto-rooter who immediately sent Justin over the same day with 200 ft of cable to get through the main drain clog. After working tirelessly the afternoon and evening to try and open it up with 200 ft of cable, Justin suggested to have the drain hydro jetted to get rid of the clog. The next morning, Tony came out and hydro-jetted the main drain resolving the issue in what seemed like mere minutes compared to all the trouble we had already been through before. Both men were most courteous, with attention to detail and finishing the job to the very end. I could not be happier. thanks so much to the team from a happy customer.
Stefan P. | Kansas City
Technician arrived about 5 minutes before I did, he phoned to let me know he was here and I'm sure he could hear the tension in my voice. Of course I had done by best to get here before he arrived. He calmed me down and let me know there were no worries and that was so greatly appreciated.
Marianne C. | LIBERTY
I need a receipt please
Jeff W. | Kansas City
Brett Munsey
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816-600-3085
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