Lancaster, NY Rate location (24 Reviews) Call Now 716-873-8143

Roto-Rooter Lancaster, NY: Customer Reviews & Testimonials

When you need experienced plumbers in Lancaster, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Lancaster, NY

October 17, 2016 Jim M. (Tech #3258) came to our home at the day and time specified, to clean out our septic system from root accumulation. Jim didn’t hesitate to go to work, opening the traps with his special tools and extracting loads of roots from the system. Jim showed us how to use the ZeP Root Kill product to keep the accumulation of roots to a minimum throughout the year. Jim also noted that the piping system near the house appears to have settled and would improve the flow if repaired. We appreciated the information and plan to have the work done by Rotor Rooter this spring. Ralph
Ralph Y. | Lancaster
Both technicians were on time, clean and professional
Don H. | Lancaster
arrived on time, work was done professionally
linda M. | Lancaster
Ken was the plumber. Did a great job. This is the third time we needed to call Roto-Rooter. Not disappointed. Thanks.
Teresa T. | Lancaster
Kevin was great. Very professional. Neat and clean. Did an efficient job. He is another reason why I Cal RR every time I have a plumbing problem. Thank you
Gregory G. | Lancaster
Very pleased with service the two different times they did plumbing and cleaning jobs. Service personnel was friendly and professional. Our last gentleman, Kevin was very nice. Thanks again for coming out on. A holiday weekend.
Sandra G. | Lancaster
Matt G371 did a great job!
Mike B. | Lancaster
the technician called in the morning to let us know what time he would get to the house. Right on time! Wasted no time. Listened to what I had to say and went right to work. The problem was in the main where the drain came together. No time at all the water was flowing again. The tec was great. Gave me some good tips to keep the water flowing. I would use them again. Thanks.
Marie R. | Lancaster
We have used Roto-Rooter for service more than once in the last 3 years. The repairmen have always been polite and professional and yesterday was no exception. Ken J. and Gary arrived within 90 minutes of my call for a leaky shower that was draining into our finished basement. Within minutes, they pinpointed the problem and got to work. They worked great as a team and answered all my questions without hesitation. I did not feel "taken advantage of" in any way and felt confident in their workmanship. Not only did they fix the problem, they also cleaned up thoroughly afterward! I can't thank you enough for their service and the great job they did. Keep up the good work!
Lois F. | Lancaster
Customer service was great. Technician was professional and knowledgeable. Work completed prompt and testing was completed to make sure that they were no issues.
Len S. | Lancaster
Resolved a clogged main sewer problem. Arrived on time as promised. Knowledgeable and professional. Use of the camera quickly assessed where and what the problem was.
Michael H. | Lancaster
Received call from Dispatch at 07:32, ETA of 30-45 minutes. CHAD pulled in at 08:05. Scoped out the job that I could have done if it werent for an injury. He was very quick, efficient and quite personable. A DEFINITE asset to the Company.
Don H. | Lancaster
Your plumber arrived quickly, explained the issue well and resolved the problem. I was given valuable info on how to avoid this issue in the future. Very helpful and professional.
Gavin L. | Lancaster
Nick was excellent!
Miriam s. | Lancaster
Matthew was very professional and put us at ease as soon as he arrived. It was a pleasure working with someone that had our best interests in mind. Very rare these days.
Deborah L. | Lancaster
Our technician was prompt, extremely professional and explained everything to us. He also offered ways to prevent the problem from happening again. Great service.
Richard h. | Lancaster
Our technician was prompt, extremely professional and explained everything to us. He also offered ways to prevent the problem from happening again. Great service.
Richard h. | Lancaster
Our technician was prompt, extremely professional and explained everything to us. He also offered ways to prevent the problem from happening again. Great service.
Richard h. | Lancaster
The Service Tech. was on time, courteous and did an excellent job installing the required bathroom faucets, drains etc. I was extremely pleased with the results of a well done/professional job.
Paul A. | Lancaster
Rapid response and very professional by both the Plummer and restoration team
Mike S. | Lancaster
Daniel conducted a camera inspection of a drain line behind my house and did an extremely professional job is poor weather conditions (heavy rains). He explained the process and made great recommendations. Outstanding service!
Donald H. | Lancaster
Great service Prompt professional and job was performed efficiently. Mike Marks was fantastic. Tech # 3471. Fantastic Service. Thank you.
Tony F. | Lancaster
Nick, Jim and Tom were extremely professional in their appearance, punctuality and how they spoke to me and my wife. I have a 1962 ranch that had a ton of grease in the sink line that a drain cleaner could not even touch. They decided after trying to use a snake on the line to use the water jet. After being extremely patient and cautious they finally broke through the many years of grease abuse and they drain flowed freely, the first time in months. They never lost their cool and I was extremely impressed. I would highly recommend using this company to all my friends, family and co-workers. Thanks guys for all your help!
Mike O. | Lancaster
Your phone person was VERY professional, knew her stuff, took care of me right away. Super happy with the people and the service I received. As usual, problem solved in no time. You should be proud of your workforce!
Michael F. | LANCASTER
Duane Stehlar

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