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Roto-Rooter Kissimmee, FL: Customer Reviews & Testimonials

When you need experienced plumbers in Kissimmee, FL, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Kissimmee, FL

Excellent service and customer service. Plumber "Noel" - the technician in Orlando who served us (tech no. 1447) was personable and offered cost-saving options for us! Highly recommend!!!
Roland H.
Great service and very informative technician. Very accommodating hours for a working person.
Nancy F.
Excellent service and would highly recommend.
Larry G.
I had a situation where water was cut off to the house because of a broken valve, and I had a small leak in an outside above ground pipe. Scheduling a same-day service appointment was very easy, I was later notified by phone that a service person was on the way. Both gentlemen I met with, Larry Jr. and Larry Sr. (the first evaluated the problem and gave a cost estimate, and the second was by a little later to fix the problem) were friendly, very professional, and left me with a feeling of confidence that I picked the right plumbing company. The final cost was right at the lower end of the estimate and I was very pleased with the results.
We called Roto-Rooter when our garbage disposal wouldn't turn on. My husband explained to the lady on the phone that the garbage disposal wouldn't work and she said she could have somebody out for service at 3 p.m. First, the technician didn't arrive until after 5 p.m. - but, to their credit, they did call and tell us he would be about an hour late. The technician arrived and told us he could fix the disposal for $225. We agreed. He used a vacuum to unclog it - took about 5 minutes - after which the disposal still wouldn't work. We tried the breaker and it still wouldn't work. In all actuality, it was the disposal that was not working. But of course, we were still asked to pay the $225 because the call was ran as a "clog". When I let them know that I thought that $225 was a little expensive for a 5 minute unclogging, he said that that's what he was sent out to do. We never told anyone it was just a declogging - we said the disposal wasn't working. BUT, the technician offered to lower the price to $80 IF we paid for the installation of a new garbage disposal which runs at $375 for the labor and you have to buy the disposal, $375+$80+the cost of the disposal (about $100). Anyhow, my husband can install a disposal and, as it turns out, it probably would've been cheaper for him to just replace the entire system instead of calling Roto-Rooter. $225 for a 5-10 minute job is too overpriced for me. To their credit, the technician did say he could lower the cost to $180 (he was probably tired of hearing me complain about how overpriced it was). UPDATE: We received a call today from the company regarding our experience. They worked very hard to ensure that proper resolution was taken for this matter. They listened to the complaints that my husband and I had about the process and ensured us that this was not the experience they intended for us to have. After learning about the normal process for addressing service calls, we are convinced that our experience was not common, nor was it their normal way of doing business. Unfortunately, at the time of the initial posting, we had no other experiences with Kissimmee Roto-Rooter to base our opinions off of. It always speaks volumes when a company is willing to go above and beyond to make a bad experience a much better one. There are not many companies that do this. We have worked with Roto-Rooter to fix the problem. They have shown us integrity in their business and that is something to be valued. We will definitely consider using them again.
Trisha R.
Had a service tech come out quickly and was able to help us fix the drain in our master bath, Steve did a great job!!!
Izabella V.
I called them to come out and look at a clogged tub. Eddy the tech was great. He fixed the tub and went above and beyond to clean up after and explain everything to me. Thanks Eddy!!!
Andrea L.
I called them to come out and look at a clogged tub. Eddy the tech was great. He fixed the tub and went above and beyond to clean up after and explain everything to me. Thanks Eddy!!!
Andrea L.
Prompt, efficient and reasonably priced. I woke up to no hot water. I called at 7:45 a.m. and someone answered! She scheduled the technician to come out immediately (no extra charge) and Chuck was here before 9:00 a.m. He quoted me a price to fix issue (2 thermostats), fixed it and was on his way by 9:45. Would highly recommend. I live in St. Cloud, FL.
The service technician was up-front and honest! He did exactly what he said he would, and charged me exactly what he said he would charge. In addition, he showed up less than 2 hours after I placed the initial request for service!How refreshing to receive quality service at an affordable price in this day and age!
Jowan J.
Great service and very efficient. The plumber was curious and was on time. I will call them again. Thanks
Pedro R. | Kissimmee
Great guy, worked efficiently and well. Would recommend ASAP
Eric J. | Kissimmee
Mike was very helpful and represented your Company very well.
Kim C. | Kissimmee
I am very please with both of the representatives. I feel the work was done quickly and thoroughly and my problems are resolved.
Suzanne F. | Kissimmee
The technicians assigned to assist me were very polite. They gave me an estimate and didn't pressure me into committing to their services. They were very knowledgeable, efficient and clean. I have no complaints.
GISLENE S. | Kissimmee
Service was fast and he was polite.
Myrna M. | Kissimmee
Mr. Juan Rodriguez was an excellent Technician and represented your company well. Very professional and highly knowledgeable of his crarft. I would recommend and request him for any forthcoming jobs I may have. Respectully, Willie L. Crawford
Willie C. | Kissimmee
Justin was really helpful he went the extra mile to make us happy!
Tony K. | Kissimmee
Very friendly. Honest and fair pricing
Steven G. | Kissimmee
The plumber was very polite and professional . I would recommend Rotorooter to anyone who need plumbing done.
Janie V. | Kissimmee
I was very pleased with the service. The service tech (Juan) was on time, explained everything he was going to do and completed the work to my satisfaction. I would definitely recommend your service.
John W. | Kissimmee
GRAAHAM S. | Kissimmee
On time, came back when he said he would.Very hard worker. I would want Juan to take care of my house. A nice man.Brenda
Brenda B. | Kissimmee
Kareem was courteous and very friendly. Understood what we needed to have done and took care of it promptly. Very happy with the service performed.
Wayne E. | Kissimmee
Michael came out and said he would be done in about an hour and explained the jet service and was very friendly and knowledgeable. He explained future services to resolve pipe build it and gave me a card and to call him in October for enzyme treatment. Very Professional.
Steven C. | Kissimmee
Excellent Service! The Technician was on time and quickly discover the root of my plumbing problem. The work resolving the issue was swift and thorough. This is why I would only call Roto-Rooter services for plumbing issues and would recommend you again and again!
Jean D. | Kissimmee
your plumber,Eddy, came promptly, was courteous amd solved our problem well. We were very pleased.
jerry g. | Kissimmee
Don did a great job. Thank you for taking care of us over the Easter Holiday.
Todd S. | Kissimmee
We were very pleased. The serviceman, Norbert, was polite, courteous and very capable. We called with our problem in the morning and by mid afternoon he had been here and gone with our problem solved. Rotorooter is fortunate to have such a capable employee.
jerry g. | Kissimmee
Larry, Jr. was our tech. Very professional, personable, and got the job done. After showing us the problem, told us our options, so we could made the necessary decision on how to proceed. No pressure. Excellent employee.
Steven K. | Kissimmee
Larry (Jr.) was very thorough and knowledgeable. He came on time, cleared our blockage, gave us an estimate, and will return on Monday to make permanent repairs.
Steve K. | Kissimmee
Service completed same day; from initial contact with scheduling to completion of work took less than 9 hours. Job well done!
Clifford B. | Kissimmee
We were very happy with the work that was done.
Elaine / Cyril J. | Kissimmee
We were very happy with the work that was done..
Elaine J. | Kissimmee
The service I received was excellent
Elaine J. | Kissimmee
I want to thanks Roto Rooter because they have the best professional and caring services and employee.The employees that came to my house they were very sensible..To the best team of Mr.Cesar Burgos,Mr.Rafael Batista,Mr.Joe Vargas,Mr.Angel Diaz and Mr.Rolfy Carrasco...!!!Thankyou Roto Rooter!!!!
reyes a. | Kissimmee
Jayden arrived in a timely manner. Was very polite upon arrival. Explained each step as he worked through each area to solved the problem with my plumbing. Could not have asked for better service. He was not messy. Left everything in both bathrooms in good order. Very pleased. Thank you Jayden. Teresa B.
Teresa B. | Kissimmee
The scheduling issue needs to be improved. However, the services provided by the technician was excellent.
Joan T. | Kissimmee
Plumber was friendly and efficient. He went right to work. Did a very fine job. I was pleased with the work he did.
Chester M. | Kissimmee
Stephen and Hyppie were excellent. They fixed the plumbing problem at my house and went beyond to earn my business in the future. These guys are very knowledgeable, as well about their jobs. I would recommend Roto Rooter to friends and family because of the service these guys provided.
Teron V. | Kissimmee
Rick Hannon was very professional very nice about explaining the options and fun (and we were talking sewage). He delivered service with a smile even though I was one of the last calls of the day of a terrible travel day. He had a person in training (which kudos to Roto for mentoring with good examples). Look forward to not having to call you again, but if the need arises --- I will want you to come.
Nicole B. | St Cloud
The service by Michael Chastain was excellent, thorough and educational. Our immediate problem was solved, and I hope that it will never have to be repeated-not with the tips we got. Wish us luck and congratulations on fine service. benjamin Cueto
Benjamin C. | Orlando
Rick was very professional, knowledgeable and friendly. He explained what caused the issue and ways to prevent the issue from happing again.
Michael F. | Windermere
.They did a great job Dave and tTom did a great job and were very knowledgable.
Joseph S. | Winter Park
Norbert and kenneth were two wonderful person. They are really profesionals. I wii recommend they to my neighbors and friends. Thank you.
Zulma E. | Kissimmee
Very professional technician, explained problem, offered solution, communicated estimate, went right to work, explained solution, answered questions, made clear to contact with any problems or future needs!! Nothing more I could ask for..excellent service.
Gary J. | Orlandi
The technician, Pete, went above and beyond the expected to make sure he accurately assessed and serviced the problems I had in both bathrooms. He was professional yet friendly and skilled at his job. Thanks!
Laurie J. | Winter Springs
Our technician, Noel (1447) did an excellent job. He was thorough, neat and competent.
Ed S. | Winter Park
.They did a great job Dave and tTom did a great job and were very knowledgable.
Joseph S. | Winter Park
Eliseo, our tech, was competent and explained what he had done..... Keep him
Robert T. | Winter Park
When Roto-Rooter shows up I know my day is, for sure, going to get WAY Better!! :-)
Gary M. | Winter Springs
my technician Rick ${esc.hash}2751/Rrck was wonderful to work with. having a person i never met before in my home was a little different, but rick was very professtional and went right to the problem, he explained everything to me before he started . if i had any questions, he answered them right away. i would call roter rooter again if i had any other plumbing issues
Joann p. | kissimmee
I have used Roto-Rooter for 25 years have always been satisfied,had gotten to know our previous tech ,he seemed to go the extra mile,so I was a little skeptical when we had a new tech show up and with a new price list ,frankly I was ready to send him packing and do the job myself. Our service tech was Garry fromr Downunder, he calmly gave me all the options available to me and we agreed on a price,he showed me what going the extra mile really looked like and gave me a 20% discount on top of that,I told him he didn't have to do that as we had already agreed on a price,but he insisted asking that i give them a chance to earn my business and remain a a customer,Thank you Garry
Richard W. | Indialantic
Your servicde man came and went straight to work. He had to fix two drains that had not been used in over 14 years. He was very good at getting them back in working condition. When I need your service I would like to stay the the service man you sent this time. He got straight to work and when he was done he explained everything he did. He was very professional, more so than some other plumbers I have used. Not only did he fix the drains, but he suggested putting down a drain cleaner that will kill any bacteria that could cause harm to us. No one has ever suggested that to me in over 50 years. And I have lived in two foreign countries and 10 states.
Diana D. | Fern Park
The first time I called and had a technician come out to do a quote was fine but when I called the manager's cell phone (given by the technician) to schedule service, I never received a call back. I called the main Orlando number to schedule service and they scheduled an appointment within 2 days which was fine. The technician that they sent was very knowledgeable, professional and informative. We ended up buying a 5 gal bucket of pipe treatment in addition to the jetting service.
Funky Monkey Bistro & Bar (. | Orlando
Don was absolutely wonderful! He was very helpful and considerate.
John K. | Windermere
Noel, Larry Jr, and Claudius were great. They were quick, straight to the point, and very informative. Thank you.
Alita C. | Orlando
Service went real good. You came on time and starred checking problems. It took little time to find 4" pipe outside in backyard but once found the cleaning of the clog was soon cleared. Great work! We are a very long customer and will continue being one as well thanks again. James Mooney
James M. | Sanford
Good and fast service
Mei W. | Winter Springs
The service rep was very professional and explained what needed to be done the next day to be sure what was causing the problem.
Shirley C. | Lake Mary
Dewayne Owens
1234 S John Young Parkway
Kissimmee, FL 34747

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