Kansas City, MO Rate location (187 Reviews) Call Now 816-412-2103

Roto-Rooter Kansas City, MO: Customer Reviews & Testimonials

When you need experienced plumbers in Kansas City, MO, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Kansas City, MO

The technician, Justin (700), was very courteous and kept me informed along the way. Unfortunately I am going to have to have additional work, but Justin showed me the issue on the camera and it was obvious there is a major issue.
Kathy R.
A
came out, looked at old pump, provided estimate, went to getnew pump and back flow protector, installed and tested, cleaned up then showed me the work. looks great and works/sounds far better than the 10 year old one. great on-line scheduling and convenient saturday appointment at no extra cost for those of us that work duringnormal business hours.
Sue J.
A
Ace & Nick did a great job!!!
Tyler G.
Dwayne, tech 3453, arrived when expected was courteous and professional. He worked efficiently and was able to make telephone calls for further assistance with my basement drain problem. Thank you, Dwayne and Roto-Rooter!!!
Leeann H.
I scheduled our visit online.   The plumber came out exactly when The dispatcher said he would. Our problem was fixed immediately for the quoted price. I use rotor rooter every time I need a job done quickly.
Laurita L.
They (Ace and Nick) fixed the problem quickly and efficiently. Thanks a bunch. :)
Elijah T.
The plumber that serviced my drain on behalf of Roto Rooter was the most knowledgeable, friendly service man I have had work on my home. The pricing was a little higher than the last time I had my drain serviced, however, it has been over 5 years which might account for some of the increase. Overall very pleased!!
Christine W.
Nick & Ace were very professional, they got to the "root" of the problem, literally! Left their work area clean and cleaned up what was already left by the backup.
Hawk H.
Our technician was very nice and professional. The service call was very fast and the pipes have been working perfectly since!
Audrey M.
A
The drain on my washing machine was blocked and had been overflowing. The tech from Roto Rooter came out, assessed the problem and worked diligently to correct it. More than once, he had to change the size of the coil that he was putting down the drain because the blockage was so dense. After much effort, he was able to open up the drain. It was very re-assuring to me that he never gave up until he was successful. And it wasn't an easy job!
Karen V.
A
Water was flooding outside basement door about ready to come inside my door. Tom (760) was able to unclog with in 2 hours of my phone call!!! So happy thanks a bunch!
Stephaine H.
A
Very professional! I had a main line clog and R'Cittio #447 came out within an hour of me calling them on a Saturday morning. The technician came in the house, had covers over his shoes already when I opened the door, seen the problem downstairs, told me how much it would cost and what exactly would be included with the price of 379. Had it clean within an hour and ran the camera and showed me exactly what caused the clog. I have another technician coming out on Tuesday to map the line and show me more about the roots near my line, all included for the price. Very satisfied! They are not the cheapest but they are the very best for the job!
79140Mph
The technician Tom (760) arrived earlier than the quoted time given by the office. He was very efficient in handling the repair. I will definitely use Rotor Rooter again!
Dean H.
I called and set up service to repair broken sewer line at the city main, they arrived as promised had sewer line dug up an repaired within an hour. I was very happy with there service & would definitely recommend Roto-Rooters Service Top Notch Compared to the Other Blue Springs Mo. Plumbers
Butt H.
We have an outside yard gutter drain clog. There had to be a lot of trouble shooting and Tom (760) was very helpful and patient. He gave me several options to consider to fix. Thank You Roto-Rooter and Tom.
Molly H.
Nick and Tom worked tirelessly to unclog a drain that had been seriously clogged for 3 days with standing water in my basement. Could not be happier with their service and great attitudes.
Ann G.
We were having significant issues with an outside drain. Our service experience was outstanding. The service tech was very professional (Tom 760). I highly recommend this company.
Jim S.
We were having significant issues with an outside drain. Our service experience was outstanding. The service tech was very professional (Tom 760). I highly recommend this company.
Jim S.
We had a clogged drain and RR was able to come out on the same day (on a Sunday!) and get it fixed.  They gave me a window from 2-4 pm and they were there right at 2.  I actually commented to my wife that this was a first:  being given a window by a service provider and they actually showing up at the beginning of the window.  The technician (Keith Sutomi) was extremely professional.  He was very very knowledgeable about this craft and beyond.  We quite enjoyed watching him work and listening to all of his knowledge about drains and drain issues.  Overall we were extremely impressed by Keith, seriously.  Sometimes you aren't sure what you might get when you call a service provider to your home and I have to say that this guy was the best I've ever had in my home.  Top notch!  We are very thankful that he was able to help us out and we are happy that it was such a positive experience!
Matt K.
The technician was friendly, arrived on time, finished quickly and got the job done right. Throw in a 30-day guarantee and you have a satisfied customer.
Spencer S.
The technician was friendly, arrived on time, finished quickly and got the job done right. Throw in a 30-day guarantee and you have a satisfied customer.
Spencer S.
I was trying to change a kitchen faucet from old to new by myself. Fought with that old faucet for hours, and even broke a hammer (serious, no kidding), but I just couldn't yank that old faucet out. Finally, I gave up.Got online, need an emergency help because everything is leaking now under the sink. I schedule an immediate service on Roto-Rooter web. Roto-Rooter email me to confirm, call me to confirm,  and my service guy, Larry (service #301), came on time per the requested schedule time within less than 1 hour. He came with his professional tools, easily remove the old faucet and even install the new faucet for me. I tag along to watch how he installed new one. Larry would patiently explained how things work when I ask. After the installation, he cleaned up the trash before leaving, and let me use the service coupon. So, I save $30 dollars, but gave $10 cash tips personally to Larry's for his professional. One Happy Customer. Let the Pro to their job. That is why they are pro. I learned my lesson today. Labor service comes with 1 year warranty. They will come to repair it for free within 1 year.
Ky C.
I was trying to change a kitchen faucet from old to new by myself. Fought with that old faucet for hours, and even broke a hammer (serious, no kidding), but I just couldn't yank that old faucet... 
Ky C.
I was trying to change a kitchen faucet from old to new by myself. Fought with that old faucet for hours, and even broke a hammer (serious, no kidding), but I just couldn't yank that old faucet... 
Ky C.
I was trying to change a kitchen faucet from old to new by myself. Fought with that old faucet for hours, and even broke a hammer (serious, no kidding), but I just couldn't yank that old faucet... 
Ky C.
Got here quicker than the quoted time and fixed the problem.  What more can I ask?  Thanks guys.
Brandon B.
Robert, employee number 0377 was great. I will be calling and requesting him next time for sure.
J M.
The plumber was polite and very efficient.
Stephanie H. | Kansas City
The service was great. The tech was very polite and explained everything he was doing.
earline a. | Kansas City
Service technician, Dwayne 3453, showed up at the beginning of my time window and was super courteous and friendly for the day after a major holiday first thing in the morning. He explained things clearly and didn't waste time. He completed the job in under an hour. The only reason it isn't a 5 star day is that I paid twice what I paid the last time I needed my sewer line cleared and used another company. However, that other company tried to up-sell me an $8,000 total pipe repair even though I only have minor root invasion and the pipe itself is still in good shape. Roto-rooter did not try to shock or scare me in to a huge repair that I cannot afford just because I'm a woman. Thanks, Dwayne!
Jennifer D. | Kansas City
On time as scheduled. Professional conduct & appearance, fair & reasonable charges for job performed.
Alexey K. | Kansas City
My service man is Mason 0906. Mason was extremely informative and patient. He guided me to see things I needed to know to minimize my concerns. He did not do just anything, he consulted with me to determine what I am experiencing. As a new home owner this is just what I needed to know.
Threquinta P. | Kansas City
Came out within an hour of my call! He worked quick and cleanly! Thank you so much!!! (Replaced valves on washer hookups)
Patricia P. | Kansas City
Unhurried completion of job. Provided additional advice to prevent future issues.
Rosalyn W. | Kansas City
Larry #554 came out the same day we called. He ran my main line looking for tree roots. He was very professional, friendly and explained the process he was doing. I am having someone from your company come tomorrow and run a camera to see if there are any problem. I couldn't be more pleased with your company and the way your employee Larry handled himself. Thank you, Nancy Woodard
nancy w. | Kansas City
They were on time and the tech was efficient and cleaned up after unclogging the kitchen drain.
Judy N. | Kansas City
Micheal was very helpful in helping to get our issue resolved and stayed until it was resolved.
Robert P. | Kansas City
The hot water in my house hasn't been working for a few days and I looked up your service. I saw really good ratings, and coupons available so I decided to call. You were able to answer my call, and send out a technician out to fix my problem the same day. It was very appreciated, and I am very thankful for the quick and prompt service provided. If any other problems arise with anything that your company can deal with I know I can count on you. Thank you.
Tue Y. | Kansas City
You guys are great. You come any time I need you, every time, day or night. The problem is always fixed and each of your guys has been fast and friendly. Drew has come the last couple of times and he is the best. I started using you at my business too as I am completely satisfied with your work. Thank you!
Cynthia L. | Kansas City
Justin came in and assessed the situation quickly, retrieved his tools and in no time had our drain line running smoothly.
Susan L M. | Kansas City
We were very impressed with the service we received and appreciate them coming out within the hour!!!
Kathy W. | Kansas City
Service was Great, Jerome Knew his job
saundra p. | Kansas City
The service man who came was Allan Schellenger. His technician number is 1512. He was an extremely courteous young man who explained everything thoroughly and did a wonderful job. He cleaned everything up after he was finished. I would highly recommend him!
Rita P. | Kansas City
Outstanding Tech and Work, return customer
William P. | Kansas City
Very timely and professional
Jeff W. | Kansas City
Dave the plumber arrived within 90 minutes from my call. He was professional, very personable and immensely helpful. The job he did was thorough and he checked to make sure the drain in the kitchen sink ran free several times. We have used Roto-Rooter in the past and will continue to do so. Sincerely, Bob Painter
Robert P. | Kansas City
Dave arrived quickly and went right to work. He unclogged our kitchen drain and cleaned up well. Great service. Thank you.
deborah p. | Kansas City
I was so impressed with both the way my call for help was taken and the expertise of both the person who took it and the service man who came to my house. He was very knowledgeable and had the skills to get the job accomplished, keeping me informed of what he was doing,why, how much and the like. He gave me an estimate of a water a heater should the time come when I have to replace it. You can be sure that I will be in touch again. Thank you, Paula Gramlich
Paula G. | Kansas City
After wasting more than half of our day waiting on another local plumbing company to come out and snake our main drain and being told their "tech" wasn't going to do it and he would someone else out, my wife immediately called Roto-Rooter and was given a 4-hour window for someone to come our. We were ecstatic when we received a call back in less than 40 minutes. Michael was at our front door a short while later. He was professional and courtesy and took care of our issue in the right amount of time. He didn't try to upsell us on any unnecessary services. We've discovered that the old adage is true - You get what you pay for. Thank you, Roti-Rooter!
Robert W. | Kansas City
The technician arrived about 2 hrs after my call so I consider that great service!! Michael was very personable, explained the process thoroughly and had the problem fixed in no time. Thank you Michael for a job well done!!
Karol G. | Kansas City
Technician was very informative regarding my sink, the procedure used, and future issues and ways to prevent them.
Erin D. | Kansas City
Prompt and courteous. Rick and Jordan were phenomenal! Fixed the immediate problems a and answered all my questions. Couldn't have asked for more.
Jodi C. | Kansas City
Dave Solomon tech #0393 was out to the house and cleared the line and gave excellent instruction on avoiding future problems.
Jennifer P. | Kansas City
Very quick responses. Friendly technician.
Jennifer S. | Kansas City
Had back up in basement, they came in an hour and had it taken care of efficiently. Very pleased.
Kathy B. | Kansas City
Justin did an excellent job, he is very knowledgeable about what was needed to repair my plumbing problem. Arrived on time as scheduled, gave me a quote that I agreed to and he went right to work. I would recommend Justin and Roto- Rooter for plumbing problems. Leo Nairn
Leo N. | Kansas City
I was pleased with all of the services rendered. Allan Schellenger #1512 was very professional. I am also happy with the timeliness of the service.
Leisa R. | Kansas City
tech 700 was very professional and determined to unplug my main line. I was happy to see someone so focused on his job and explaining his knowledge pasted on from his trainer tech 399. I was impressed with the tools he used and the procedures for clearing out my line. Happy to know that their are people who are trustworthy in this business. Thank you again tech 700 and Roto - Rooter
jesse v. | Kansas City
They came back to fix the issue without charging an arm and a leg.
Adrian H. | Kansas City
Tom did a great job. He explained what he was doing and what needed to be done and was very helpful.
kathleen F. | Kansas City
Your service team was very friendly and took time to explain thing as he went along. He is a keeper
Gerald C. | Kansas City
The technician was very pleasant. He explained everything in plain and simple english. He let me know what he was doing to accomplishe the job at hand
Darlene T. | Kansas City
Very courteous throughout the process and explained what needed to be done to fix my issue.
Jason K. | Kansas City
Awesome job! Michael 0236 did a great job clearing the clog and Richard came out did the camera inspection and gave me an estimate on fixing the issues. I don't think you need to change a thing.
Sarah H. | Kansas City
Very impressed with the Service from Roto-Rooter. Dave the plumber, tech # 0393, that came to our home was very Knowledgable, friendly, polite, and helpful. He arrived within the time frame that the dispatcher had stated. He came out went straight to work to resolve the issue, gave good advice, fixed the problem, cleaned up without leaving any evidence of him being here, and seemed very honest. He didn't try to sale me up on anything or tried to pressure me into buying anything. Just straight to the point and explain everything so, I could understand the situation. Would definitely recommend this company to any friends or family.
David B. | Kansas City
The service was professional and professional. The work done improved the operation of the faucet to be better than when originally installed.
Susan S. | Kansas City
My wife and I were truly impressed with the level of service we received from your company. Keith was personable, friendly and professional....best service we've had since the 1980's. Thank you!
Ted T. | Kansas City
Very professional, honest. No pressure. Job well done.
Stan E. | Kansas City
I appreciated the same day service. They called to let me know when they would arrive. Arrived on time and were friendly and professional.
Vanessa A. | Kansas City
Great job by Dwayne. 3453. I had requested a same day service to unclog my house sewer. They called me back sooner than I was expecting to come by and look at my plumbing problem. Dwayne was courteous, and quickly assessed and unclogged my house trap. He explained the situation and why it can happen and how to prevent it from happening again.
Robert S. | Kansas City
Our service was great we did not wait very long for their arrival. Chris was very good and polite.
gladys c. | Kansas City
Very courteous and did a good job of showing me what needed to be repaired!
Susan H. | Kansas City
Very friendly and helpful!!
Brad C. | Kansas City
Fast, friendly, polite, knowledgeable, informative, and Micheal was just the best!! He provided me with all the options and listened to what I wanted. We will not be going anywhere else in the future!!
Holly J. | Kansas City
Larry was so nice! He did a great job after my faucet quit work. It looks great and he was super fast!
Sheri B. | Kansas City
Larry was so nice! He did a great job after my faucet quit work. It looks great and he was super fast!
Sheri B. | Kansas City
We were very impressed with Michael and the company. very courteous, patient, and took care of the problem with extreme knowledge and friendliness. We are so happy to have everything resolved and fixed in one day! If we need them again, we would definitely call Roto-Rooter. Great Company and Great people doing a Great Job! Danny & Susan Hand
Danny H. | Kansas City
Both the plumber and the water restoration technicians were timely, courteous, and professional. They cleaned up after themselves, were well informed, and helpful. I would highly recommend Roto Rooter to my friends, neighbors, and family.
Joanne R. | Smithville
Technician Nick did an amazing job. First he provided a reasonable estimate, then got the parts needed and quickly and cleanly completed the work. I've used Roto-Rooter before and am always delighted with their work.
Gary W. | Kansas City
Tompkins was very professional and answered all my guesting.
Sheree S. | Kansas City
I was pleased with the appearance and conduct of both justin #700 and brandon #209. They were careful while working and explained what procedure they would do to solve my problem. The equipment used was what was necessary to open my drain. No waisted time or motion to complete the job. Both service men are a credit to your company.
fred b. | Kansas City
I had the very best service. The plumber, Mike came early fix everything and took the time to make sure it was working correctly. Very professional, extremely knowledgeable, genuinely courteous. Thank you. If you need a plumber to fix anything call Roto-Rooter. Their receptionist was very professional and kind, courteous as well. Great experience.
DeAnna C. | Kansas City
Thank you so much for your prompt scheduling. Grey, the Rotor Rooter technician, is very professional, personable and very good at his job. He was able to replace the old water heater with a new one in about 2 hours. We are very pleased with the results.
Gloria M. | Kansas City
Robert from Roto-Rooter has done a fantastic job in fixing cracked plumber in our home.We had a water leakage problem due to a cracked plumber. I called Roto-Rooter and Robert was immediately came to my house and found the problem and creatively replaced the cracked 90-degree connector at the Conner of three wall joint place, a very challenge project. the service was very professional, explained the problem very clear, and the job was done with high quality. The charge is also very reasonable. Linheng Li
Linheng L. | Kansas City
Mike our plumber was very professional and friendly. Good experience all around
Zach R. | Kansas City
Chris#0368 was awesome. He was on time and very friendly. He completed the work in a timely manor. Dispatch was friendly. I would recommend them to anyone. My experience was excellent !! Thank you!
Richard H. | Kansas City
I have to tell everyone about my experience with Rotor Rooter, My tech Tom #0339 did a amazing service for me. I have been dealing with my basement floor drain over flowing when ever I wash clothes. So, to wash I had to connect a 10 foot hose to my washer hose and run around into my basement shower in order to wash clothes. This went on for 5 years. Rotor Rooter (Tom) came and fixed this problem and the original problem with my kitchen sink clogging. I feel to just say thank you is not enough, but I know no other way to say it. Thank you so much Rotor Rooter, for making life a lot simpler for me.,,,Rob
Robert H. | Kansas City
Chris L (#0368) went above and beyond. He did a great job and solved our issues quickly, neatly, and professionally. We are very pleased.
Colin N. | Kansas City
They always come right away and fix the problem. Always very pleased.
Sylvia A. | Kansas City
Jason Meyer, tech number 0131, was very punctual and factual. When you are in a bind with a plumbing issue I would want Jason in my corner.
Shawn B. | Kansas City
The repair man showed up on time and fixed our problem. We appreciated what he did, and it was done fast and correct.
Lloyd M. | Kansas City
Jason Meyer (0131) did a very good job. As a company your administrative team should be proud of employees like him. Team members like him are very valuable. He will always be recommended by myself for any future work i should need. Great job retaining a great worker like Jason.
Matthew W. | Kansas City
Justin was efficient, courteous and informative.
Pat S. | Kansas City
We had called our home warranty company, AB May, out to our house 4 times to fix this issue. Everytime they told us the problem had been fixed and it was not. We had been without plumbing we could use for a week and a half. Roto Rooter came out and fixed our problem the first time and they did the exact same thing AB May claimed to have done. We were frustrated, tired and felt that we gad been lied to by our home warranty company. Our tech Dwayne (3453) and his assistant were so kind and polite to us. They even cleaned up after themselves. Something the other company didn't even consider to do. Thank you so much Roto Rooter!
Patrick B. | Kansas City
My main drain was clogged with roots and sewage was backed up into the basement. Tony and Garrett worked for two hours to get the line to flow. The line needs to replaced but I was grateful that they opened up so that the backup drained. They were diligent and explained what the problems were. I recommend Rotorooter to everyone. Bob
thomas k. | Kansas City
Service was great from start to finish. Very pleasant and very helpful staff. Speedy service. Thanks so much!
JNette W. | Kansas City
The next time I need service I want Keith, who serviced us this time, or Mike Campbell, who serviced us numerous times over the past twenty-five years or so, or I will seek service with another company. I trust those two very qualified individuals tremendously and simply will not settle for anyone else. My trust is in the individual, not the company anymore. The world has totally changed and I put my trust in the individual!
Joe H. | Kansas City
Main drain clog,, GAK! I called and a serviceman was there within the hour. Rob was wonderful. Not only did he do a fantastic job getting our house moving the way it should again but be kept me well informed, and in a manner I absolutely understood. He was great! This was not my first experience with this company,,, they have just been consistent enough that I felt it was time to note my satisfaction :) Thank you!
Heather D. | Kansas City
Had sewer line problems, Jason was on time and did a good job. Would call them again.
Kenneth O. | Olathe
Dwayne was wonderful in explaining everything from beginning to end and the next steps with the camera and how to keep the drains clean.
Katherine e. | Lee's Summit
Brett Munsey
Manager
816-412-2103
Address
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1550 Liberty Street
Kansas City, MO 64102

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