Jacksonville, FL Rate location (197 Reviews) Call Now 904-396-4679

Roto-Rooter Jacksonville, FL: Customer Reviews & Testimonials

When you need experienced plumbers in Jacksonville, FL, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Jacksonville, FL

Daniel Deluca came in and did a camera review and he completed the assessment within a great timely fashion.
Tina W.
The service was very good. He made sure to fix the problems that were there in a timely manner and what he did not have on hand he showed the next day in a timely manner. I loved the service provided and would call them if any problems reoccurred.
Excellent service..Josh then Eric were fantastic
J M.
The service technician, Donnie, was on time, explained the solutions to my drainage issue. He presented an estimate for cost of service, which we agreed upon. The service was carefully done, with attention to reducing mess. The job was challenging involving drain plus a sump pump replacement. The task was completed in a timely manner with minor lawn impact. I would recommend your service and commend Donnie for this courtesy and expertise.
Will H.
This has been one of the best experiences I have had with a service company. I truly appreciated the fact that they kept me informed about the technician's time of arrival. In addition, Joseph the technician was courteous, professional and did an excellent job explaining the problem and how he would resolve it. Based on his demeanor I had complete assurance that the job would be completed properly the first time. Obviously customer satisfaction is their priority. This was my first time using this company and I would definitely recommend them and would not hesitate to use them again in the future.
Patricia F.
Multiple issues required repairs. Roto-Rooter provides discounts when doing extra projects as well as always offering coupons. This visit required 3 projects and included a visit to the hardware store for a part which I was only charged for the part. All three projects included several questions from me which were patiently answered and explained in detail each time. Work was done inside and outside the house and he made a point to leave the outside work for last as it would be a more dirty job. Routine work done inside was explained in advance in case there were any issues. In this situation marks were shown that they were there before the work began so that I knew this was not created from the new work being done. All work has always been tested and guaranteed before the technician left. I know I can't find a better more efficient plumber than Roto-Rooter. They also always provide free estimates and in this case, just some ideas for me to consider, making my home a better place.
Brian J.
I called at 10:30 Friday morning. They said they'd be at my house by 1:15. They were there around 12:30. Michael was the plumber and he was awesome. He explained the entire problem, what I might be looking at in terms of cost, suggested I call the City to see if the real issue stemmed from their side of my property line. I did and they were here within 20 minutes. They confirmed what Michael said and are going to reimburse me for the cost to Roto Rooter. I can't thank them enough for efficiency! And honesty! And for Michael explaining everything!  The best service on from any utility company I've ever experienced. Thank you!!
Kathryn B.
I called at 10:30 Friday morning. They said they'd be at my house by 1:15. They were there around 12:30. Michael was the plumber and he was awesome. He explained the entire problem, what I might... 
Kathryn B.
Had a nightmare happen on a Friday night, toilet backing up into the shower. Called Roto Rooter and they came the next day Saturday am first thing. Nate was very professional, knowledgeable, and... 
Lara R.
Had a nightmare happen on a Friday night, toilet backing up into the shower.  Called Roto Rooter and they came the next day Saturday am first thing.  Nate was very professional, knowledgeable, and efficient.  he found the problem, flooring installers had let a piece of debris get into toilet drain while the toilet was removed.  he showed me the debris on the camera and gave me an invoice that showed what the problem was so that i could get reimbursed my floor installers.  He then fixed and installation issue on the toilet itself again stemming from bad re-installation of toilet after flooring job was done. and barabing barabao! toilet working again as it was before.  Very pleased with Nate's professionalism and prompt resolutions to my problems.  Will definately use again!
Lara R.
This was the first time I ve needed a plumber since moving to Jax. I had called another plumber but got nothing but a runaround - possibly waiting for the clock to move into the higher after regular hours price hike. The minute I called RotoRooter - everything was obviously better. From the initial call through Michael Adams completing the work, RotoRooter went above and beyond my expectations. Luckily, the fix was simple and Mike was great - fast and efficient. I will definitely call RotoRooter again for any of my plumbing needs and recommend them to everyone who may need their services.
Great service... Put in new plumbing system to fit our new cabinets, connected the ice machine to the refrigerator & cleaned up after himself. Plumber even gave us a tip to use vinegar & baking soda to help unclog the sink, which did work!!! Saved us some money, would definitely use them again.
Yessenia S.
We had some major sump pump/electrical issues. Roto rooter was the first plumber we called in Jacksonville. It took over a week but we finally got everything fixed and roto rooter ended up helping us out a lot.
Christy M.
With a house full of guests and a stopped up sewer a panic call @0800 had Steve and Jason at the house by 1000 problem resolved quickly.The entire experience was quick and professional and the weekend was RESCUED!!I highly recommend these folks, Ialso learned about their warranty and rates I was surprised to learn that the fees are the same 24/7 and that is great!!PMM, Orange Park , Florida
I called them at 9:00am today with a problem in my bathroom. They were here in about an hour, fixed the problem immediately and did not charge me an arm and a leg. Would definitely use them again.
Sarah O.
Called CHRISTmas eve and they had someone to my house within 2 hours. The service was extremely quick and professional. Only place we will use for our septic needs!
A Google User
Great service. Roto-Rooter was able to come to our home in a very shot amount of time to fix our toilet issue. They arrived in the expected time slot and were finished quickly.
I had a great experience with Roto-Rooter Jacksonville. They sent someone out almost immediately, even though it was a non-emergency. The plumber was very helpful and friendly.
A Google User
Guy was very nice and fast only wish it was cheaper
Jesse J. | Jacksonville
Technician Nate has been to our home before and once again did an outstanding job. Nate is one of the reasons that we always call Roto-Rooter. We've never been let down or disappointed with the service received.
Richard M. | Jacksonville
PHILIP G. | Jacksonville
Right on time; did the work efficiently and quickly with good materials. Replaced some cheap stuff the builder used. I'll definitely use Roto Rooter again.
Dave R. | Jacksonville
Ron #764 was super. He was quick, double checked the repair, made sure the area was clean, then thanked us.
David G. | Jacksonville
We had a busted pipe leak coming from the laundry room. Roto Rooter sent out ERROL who was diligent to find the problem, unlike the plumber before him. He found it, fixed it and cleaned up the mess after. We really appreciated him finally finding our problem. I would def request him again. Thanks Roto Rooter!! ( and Karen for your help)
Staci Y. | Jacksonville
Fast efficient & good
Ralph B. | Jacksonville
Technician worked steadily for close to, if not, 3 hours to successfully resolve laundry drain issue. We requested this technician because of our satisfaction with his previous work resolving a tub drainage issue and his professionalism.
John G. | Jacksonville
Great. The tech was on time, friendly and provided great service.
Wayne F. | Jacksonville
Roto-Rooter has always met and exceeded my expectations. Their repair personnel have been very courteous and efficient. I have had the need to use them on numerous occasions, and I have been pleased with the service and work completed
Ann C. | Jacksonville
Donald Burlaza, the plumber, was very knowledgeable and courteous.
Fred P. | Jacksonville
I started to my back yard to cut my grass and found water standing and coming from a pipe. I called my realtor and he recommended Roto-Rooter. I called and the first person I talk to was sincere and understood on a holiday. They asked some questions and scheduled a call for that day starting at 1:00pm but called back and sent a worker within an hour. Worker arrived, fixed the problem. You cannot sell a home with water standing in the back yard, so we were blessed to get that type of service on a holiday. Problem was not major, but problem repaired like new. Thanks to all of you for great, professional and caring service. Thank you!
E. L. G. | Jacksonville
Started to cut my grass found my backway soaked with standing and gushing water. Called my realtor and he recommended Roto-Rooter. I am selling my home moving away and you cannot sell a home with water sitting in the back year. I called received great caring person who showed she care and she gave me an appointment between 1-5pm but he was there within 90 minutes. I had water running in my yard so I was glad they came so quickly. Problem was not major and everything is completed in great working order. Thanks to all of you for great, caring and prompt service. Many blessings to all of you.
Ernest G. | Jacksonville
Anthony, the plumber, that came to our rescue was great, even though he was here on a Sunday of a holiday weekend!
Pamela B. | Jacksonville
We had a great experience and he was able to do what I needed to be done to my kitchen sink.
Nicole D. | Jacksonville
Technician found problem quickly and fixed it .very knowledgeable. They used sophisticated equipment to find the blockage. I was impressed.
Ernest W. | Jacksonville
Punctual. Polite. Excellent service.
Darrell W. | Jacksonville
Prompt and got the job done , reasonable rate.
Kelvin H. | Jacksonville
Burt was very patient and knowledgable.
Kim T. | Jacksonville
The master bath toilet was severally clogged - scheduled an appointment on their website for Sunday morning service - I was called and told the tech was on the way - 60 minutes late he arrived; did a quick assessment and 10 min later cleared the blockage and was back in business! Super Service - Thank You
Matthew S. | Jacksonville
As usually, they did a great job. Always shows up on time and leaves the area just as clean as it was! Very pleased!
Joyce B. | Jacksonville
He did a very good job at looking at the problem and figuring it out. He was very Professional and I really thank him for his help. The representative for Water Restoration was very Professional also. He came by quickly and did a check of my water heater. I thank him for his estimate of the damage repair. I will sit down and seriously consider the offer to have Roto-Rooter fix my problem. Thanks
Curtis R. | Jacksonville
Ron was great. Very professional and timely.
Doug B. | Jacksonville
Outstanding service. I had a leak in my kitchen sink which I tried to fix, then the other side started to leak. It was time to call Roto Rooter. It was after 5pm and they gave me a 4 hour window. Guy arrived within 2 hours and took about an hour to fix the issue. They replaced my hot water heater last year and I am very happy with their service.
Val T. | Jacksonville
I needed an emergency response for a plumbing issue. The whole process was handled extremely well. One of the best responses and servicing that I have experienced in a very long time living in Jacksonville.
Linda P. | Jacksonville
Very professional and courteous. Looked at.the problem and had the solution. Will recommend to anyone
Embree W. | Jacksonville
Appointment for service the same day I called. Jerry and Jeremy were efficient workers, my garage was clean when finished with installation, and Jeremy went the extra mile helping with Model and Serial numbers due to the location of the sticker on the tank. A positive experience with both men and the company.
Joann S. | Jacksonville
Arrived quickly, finished quickly, didn't leave a mess, very nice and personable.
Glenda M. | Jacksonville
Rotors Rooter is very good in the time of need. Especially on the 4th of July.
Daniel B. | Jacksonville
The service from Sew the tech was very good. I did ask while the tech had the septic lid off to check and see if it needed pumping but he failed to do so.
Arleen C. | Jacksonville
I'm always so pleased with the service and professionalism and cleanliness, of the techs.satisfied for over 20 yrs.
Maxcine Z. | Jacksonville
We were very happy with all the technicians from Roto-Rooter ,especially Guy who discovered where the real problem came from a broken sewer pipe., I wish I had called Roto-Rooter first.
HAROLD R. | Jacksonville
Bruce #857 was very courteous from the beginning until the end of his assignment. He informed me of everything that was going on and what kind of work he had to do. I even had your offices inform me that Bruce was on his way. Applause to the awesome customer service.
Lisa M. | Jacksonville
I was satisfied with the plummer. He was very knowledgeable and polite. If I ever have any other issues I would like to get the same plummer Romy. Thank you very much for your quick service.
Roberto P. | Jacksonville
We have used Roto-rooter for many years and have never been disappointed. Last evening as my wife was showering the water began backing up in the tub. As we have a septic tank system I immediately thought that the tank might be full and removing that cap to the clean out riser found that not to be the case. A quick call for Roto-Rooter and the technician was out early the next morning and discovered blockage in the inlet pipe to the tank. They used a camera to determine that the inlet pipe had a crack where connected to the tank which allowed for root penetration. They excavated, repaired with replacement piping, covered and relaid the sod. Hard to tell they had been there. Hats off to Jerry, Brandon and Nate for a job well done which includes a five year warranty on repairs rendered. Not hard to love this company, they have certainly taken very good of our plumbing needs.
Richard M. | Jacksonville
I was very pleased with the courtesy and the professionalism of the service personnel. They completed the job in a very timely manner. I will be contacting them anytime I have a plumbing problem. Thanks guys!
Betty A. | Jacksonville
The clog was quickly eliminated (snaked) and drains were cleared.
Amy W. | Jacksonville
Two charming fellows turned up who assured me they could solve the French Drain problem. They did so in less time than they thought. I am very happy. Thank you Roto-Router.
Linda P. | Jacksonville
Tom351 Tom was at my door with in the an hour of me calling. Tom was an excellent Plummer! he was considered, and very courteous! He did an outstanding job on getting sinks run with water. It was a joy have him working on my plumming issues. I would gladly work with him again!
Michelle W. | Jacksonville
Awesome 5 Star service/results from Nate Williams of Roto Rooter! We had a broken piece of PVC plastic that fell into the open drain line during an install. We had other plumbers come out and give cheaper estimates but they all tacked on possible extra hourly fees! Nate came in on time. He was professional, knowledgeable and courteous. He explained their flat rate charges and gave us no high pressure tactics! He was able to match the other quotes and gave us a clear drain line with Roto Rooters powerful equipment! The problem was 30 feet down the line and he showed us on his camera as he fixed it! Nate also educated us on keeping a healthy septic system. I will definitely call on them again and I will ask for Nate specifically and you should too.
cathie s. | Jacksonville
The man did a great job. we also got the treatment for our drain lines.
Tom W. | Jacksonville
Did a great job. Helped out about the rest of my house.
Tom W. | Jacksonville
Mike was our technician did a great job, he got the time mixed up but made up for that small mistake in a very grateful way, very pleasant and knowledgeable of what he was doing thanks again Mike
Rosa G. | Jacksonville
The Technicians arrived on time, assessed the problem quickly and resolved the issue. Nate gave my mother instructions on how to prevent the problem and helped her to understand what caused the issue.
Walter P. | Jacksonville
The technician did a wonderful job. Very quick and my clog was fixed immediately.
Kelli A. | Jacksonville
Ron#764,came out to our home on a sunday night for a simple clog in our bathroom after several attempts to unclog the issue he was about to give up,but with a positive attitude and after almost 3.5hours he unclogged our pipe.Ron is a true professional and i would recommend he to my friends and request him if we need him in the future.A outstanding employee you have..,,,
Rick K. | Jacksonville
$305.00 for simple snake operation that took 10 minutes seems crazy. Should have been $100.00 Guy was polite though.
Bruce B. | Jacksonville
The kitchen sink was stopped up and I just could not get it cleared myself. Nate Williams was able to get clear the drain and then went above and beyond to get the plumbing reconnected and clean up. If I need service again I will definitely call Roto Rooter and ask for Nate.
Brett N. | Jacksonville
Came quickly after I called. It was a hard job. From time to time technician advised me of progress. Finally problem resolved.
Lurlean C. | Jacksonville
Job well done. Exactly as described.
Paul M. | Jacksonville
Quick, professional service.
Amy M. | Jacksonville
Came early in the morning,snaked the lines and diagnosed the problem both with drain and the main line outside the house techs. Brandan and Robert understood what needed to be done to get the job done right and have no further issues.Understanding and Professional.Definitly would reccommend Roto-Rooter for the future. Thank you
Jeffrey C. | Jacksonville
Mr. Daniel Deluca preform excellently and timely maintenance pluming fix that was needed. I know who I need to call if needing assistance in the future. Outstanding!!!
Martin B. | Jacksonville
Errol was great! I was thrilled to get service so promptly. And on a weekend!
Ed F. | Beauclerc
Daniel was so professional and he explained everything he did and also gave me helpful info on what was causing my problem. Then when Jerry came and tested for water damage he too was very professional took charge and called insurance company started my claim. He called for tech to come and treat and remove damage flooring. I am extremely please with the service I received.
Betty B. | Jacksonville
The two technicians arrived in a timely manner. They were very competent and professional and explained the situation and the corrective action they would take to resolve the problem. I was very happy and impressed with the two technicians, Nate and Bruce
Roger E. | Jacksonville
Fast resolution of problem. Daniel was professional and courteous.
Christie A. | Jacksonville International Airport
Guy came out and did a wonderful job. He was very courteous and professional from the moment he arrived. He took the time to explain everything to us in detail. He definitely went above and beyond, especially considering it was 9pm!
Erin M. | Beauclerc
We called Roto Rooter late one night at 9:30 p.m., and spoke to a real person on the phone, who set us up with an appointment for first thing in the morning. Tom arrived early to our appointment and was very knowledgable. He got to work right away, and had all the tools necessary to fix our kitchen faucet. A pipe had broken behind the cabinet, and he did a very neat job fixing the pipe and getting everything back in order quickly. We could not be more satisfied with the service, and we highly recommend Tom and Roto Rooter.
Kelly L. | Jacksonville
The technician was on time. He explained the problem, gave me an estimate and got busy doing the work. It was SO efficient. Ernie was both personable and professional.
Yvonne H. | Jacksonville
Alec was very professional and pleasant, especially because he came so early to our home. He identified our issue and worked the problem very efficiently. He also explained the problem and how to resolve it in future.
Mary R. | Jacksonville
Branden was very professional. Very knowledgeable. I will continue to use root rooter.
Gloria W. | Jacksonville International Airport
Something that should have been a simple job changed when I broke the shut off valve inside the wall. After calling Roto-Rooter, Tom Zaruta saved the day. Tom is very knowledgeable, efficient and friendly. Next time I have a plumbing problem, I know who to call.
Steve H. | Mandarin
To the Company and Management Team of Roto-Rooteer, Hello, My name is Tonita Holland I had plumbing work done on March 4, 2016. At 2315 Dolphin ave Jacksonville Fl.32218. The only way I can express how I feel about the work that was done and the people that did the work is SUPERIOR!!!!! Thank You Brandon Glover #78/6 Michael Flye #1706 Anthony Jackson #1317
Tonita H. | Jacksonville International Airport
Larry is a knowledable professional.
Eric S. | Jacksonville International Airport
On March 22, 2016 Errol Albano (Service Technician) completed 2 jobs at my home. Errol did an excellent job. He was professional, friendly, knowledgeable, considerate, and provided great customer service. Both issues were resolved to my complete satisfaction and in a timely manner. He deserves 5 stars and should be commended.
Arphine A. | Jacksonville
Dennis was prompt, pleasant, and professional. I would certainly call him again.
Leslie D. | Argyle Forest
Great service and very noligabl!
frank F. | Jacksonville International Airport
Great service and very noligabl!
frank F. | Jacksonville International Airport
Your technician Romeo was very knowledgeable on his job. he fixed the problem right away and gave us some tips how to take care of our sewer.
Pat Z. | Jacksonville
Michael wa awesome. Very prompt and professional. Solved our problem in no time.
Jason S. | Jacksonville
Eric was courteous and fix the plumbing problem quickly. Job Well Done!!!! Thanks!!!
Carlos B. | Jacksonville
Mike knew his business,very professional and personable. Completed the job efficiently and to my satisfaction.Showed me my drain linesamd gave me a few tips to maintain my pipes.I will call again if needed And Ask for Mike !
Michael M. | Jacksonville Heights
Very reliable was earlier then what the service time was supposed too be , Plumber was very professional
Nicholas D. | Jacksonville Heights
The guys from the local Roto Rooter shop here in Jacksonville Florida have done a professional job replacing our drainage sewer line system and up-grading the gravity feed process with a sump pump system. This required a lot of work from Mike, Josh, Anthony and Brandon. The close nit four-sum patiently overcame two large Great Danes, one nosy lab a loud-mouth cat, and two very frustrated people that were without water, a bathroom, a place to sleep, or any clean place to put things down. These four are a real credit to your shop and corporation. They not only know how to get along with each other but also your customers.
Roger L. | Jacksonville International Airport
Could not ask for any quicker service to what we considered an emergency when a loud explosion occurred in our outdoor water tank/pump. Telephone personnel was extreme personable and helpful. You would think that we were the only ones needed their service. We were greeted with kindness and understanding. A catastrophe was handled in a very professional manner. Thanks for easing our fears .
Mary/Homer B. | Jacksonville
Nate was our plumber. He and his assistants were very professional,pleasant and always let us know on everything he was doing. Kudos to Roto- Rooter for hiring him. I have used Roto rooter twice before and never had a bad experience. But Nate was the best.
Rose R. | St Nicholas
Your plumber was very professional and polite. I would recommend to anyone!
Paul B. | Argyle Forest
Ron was great! He came twice in two days and was awesome both times. If I ever have problems again he's the one I'd want to come.
Justin W. | Jacksonville
You could have no one who is more capable and efficient as Derek. His work and attitude is a tribute to Roto-Rooter. I can assure you that any time I have a plumbing problem I will call your company...with the request that I can have Derek!!
Irving H. | Jacksonville
Great and excellent customer service. The replacement of bathroom faucets, shower head and entry door to the pipes was performed in a timely manner. He checked multiple times to make sure everything was working before leaving. I am very happy and pleased with the style of the faucets and shower head. The entry door is very nice looking on the wall. It will be easier to get to the pipes next time because there will be no need to cut a square in the sheetrock again. This technician is an asset to Roto Rooter. Thanks.
Gidget V. | Jacksonville
Professional and quick to complete repairs Courteous
Curtis J. | Jacksonville
Christina Gregory
2028 West 21st Street
Jacksonville, FL 32209

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