Jacksonville, FL Rate location (156 Reviews) Call Now 904-396-4679

Roto-Rooter Jacksonville, FL: Customer Reviews & Testimonials

When you need experienced plumbers in Jacksonville, FL, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Jacksonville, FL

Daniel Deluca came in and did a camera review and he completed the assessment within a great timely fashion.
Tina W.
The service was very good. He made sure to fix the problems that were there in a timely manner and what he did not have on hand he showed the next day in a timely manner. I loved the service provided and would call them if any problems reoccurred.
Rachael
Excellent service..Josh then Eric were fantastic
J M.
The service technician, Donnie, was on time, explained the solutions to my drainage issue. He presented an estimate for cost of service, which we agreed upon. The service was carefully done, with attention to reducing mess. The job was challenging involving drain plus a sump pump replacement. The task was completed in a timely manner with minor lawn impact. I would recommend your service and commend Donnie for this courtesy and expertise.
Will H.
This has been one of the best experiences I have had with a service company. I truly appreciated the fact that they kept me informed about the technician's time of arrival. In addition, Joseph the technician was courteous, professional and did an excellent job explaining the problem and how he would resolve it. Based on his demeanor I had complete assurance that the job would be completed properly the first time. Obviously customer satisfaction is their priority. This was my first time using this company and I would definitely recommend them and would not hesitate to use them again in the future.
Patricia F.
Multiple issues required repairs. Roto-Rooter provides discounts when doing extra projects as well as always offering coupons. This visit required 3 projects and included a visit to the hardware store for a part which I was only charged for the part. All three projects included several questions from me which were patiently answered and explained in detail each time. Work was done inside and outside the house and he made a point to leave the outside work for last as it would be a more dirty job. Routine work done inside was explained in advance in case there were any issues. In this situation marks were shown that they were there before the work began so that I knew this was not created from the new work being done. All work has always been tested and guaranteed before the technician left. I know I can't find a better more efficient plumber than Roto-Rooter. They also always provide free estimates and in this case, just some ideas for me to consider, making my home a better place.
Brian J.
I called at 10:30 Friday morning. They said they'd be at my house by 1:15. They were there around 12:30. Michael was the plumber and he was awesome. He explained the entire problem, what I might be looking at in terms of cost, suggested I call the City to see if the real issue stemmed from their side of my property line. I did and they were here within 20 minutes. They confirmed what Michael said and are going to reimburse me for the cost to Roto Rooter. I can't thank them enough for efficiency! And honesty! And for Michael explaining everything!  The best service on from any utility company I've ever experienced. Thank you!!
Kathryn B.
I called at 10:30 Friday morning. They said they'd be at my house by 1:15. They were there around 12:30. Michael was the plumber and he was awesome. He explained the entire problem, what I might... 
Kathryn B.
Had a nightmare happen on a Friday night, toilet backing up into the shower.  Called Roto Rooter and they came the next day Saturday am first thing.  Nate was very professional, knowledgeable, and efficient.  he found the problem, flooring installers had let a piece of debris get into toilet drain while the toilet was removed.  he showed me the debris on the camera and gave me an invoice that showed what the problem was so that i could get reimbursed my floor installers.  He then fixed and installation issue on the toilet itself again stemming from bad re-installation of toilet after flooring job was done. and barabing barabao! toilet working again as it was before.  Very pleased with Nate's professionalism and prompt resolutions to my problems.  Will definately use again!
Lara R.
Had a nightmare happen on a Friday night, toilet backing up into the shower. Called Roto Rooter and they came the next day Saturday am first thing. Nate was very professional, knowledgeable, and... 
Lara R.
This was the first time I ve needed a plumber since moving to Jax. I had called another plumber but got nothing but a runaround - possibly waiting for the clock to move into the higher after regular hours price hike. The minute I called RotoRooter - everything was obviously better. From the initial call through Michael Adams completing the work, RotoRooter went above and beyond my expectations. Luckily, the fix was simple and Mike was great - fast and efficient. I will definitely call RotoRooter again for any of my plumbing needs and recommend them to everyone who may need their services.
Scott
Great service... Put in new plumbing system to fit our new cabinets, connected the ice machine to the refrigerator & cleaned up after himself. Plumber even gave us a tip to use vinegar & baking soda to help unclog the sink, which did work!!! Saved us some money, would definitely use them again.
Yessenia S.
We had some major sump pump/electrical issues. Roto rooter was the first plumber we called in Jacksonville. It took over a week but we finally got everything fixed and roto rooter ended up helping us out a lot.
Christy M.
With a house full of guests and a stopped up sewer a panic call @0800 had Steve and Jason at the house by 1000 problem resolved quickly.The entire experience was quick and professional and the weekend was RESCUED!!I highly recommend these folks, Ialso learned about their warranty and rates I was surprised to learn that the fees are the same 24/7 and that is great!!PMM, Orange Park , Florida
Peter
I called them at 9:00am today with a problem in my bathroom. They were here in about an hour, fixed the problem immediately and did not charge me an arm and a leg. Would definitely use them again.
Sarah O.
Called CHRISTmas eve and they had someone to my house within 2 hours. The service was extremely quick and professional. Only place we will use for our septic needs!
A Google User
Great service. Roto-Rooter was able to come to our home in a very shot amount of time to fix our toilet issue. They arrived in the expected time slot and were finished quickly.
Laurie
I had a great experience with Roto-Rooter Jacksonville. They sent someone out almost immediately, even though it was a non-emergency. The plumber was very helpful and friendly.
A Google User
My service went extremely well. As a customer I will always recommend Roto-Rooter. I had the best professional service ever from the company. Thank you very much.?
Penny D. | Jacksonville
The plumber that came to my house was friendly and knew what he was doing. Thank you for fixing my problem.
Diana L. | Jacksonville
My technician, Romeo, was very pleasant, prompt & professional! He even found the evidence that caused the pipe to clog! Cuddos Romeo! You made my day! ☺
Tanya F. | Jacksonville
The technician did a wonderful job. Very quick and my clog was fixed immediately.
Kelli A. | Jacksonville
Ron#764,came out to our home on a sunday night for a simple clog in our bathroom after several attempts to unclog the issue he was about to give up,but with a positive attitude and after almost 3.5hours he unclogged our pipe.Ron is a true professional and i would recommend he to my friends and request him if we need him in the future.A outstanding employee you have..,,,
Rick K. | Jacksonville
$305.00 for simple snake operation that took 10 minutes seems crazy. Should have been $100.00 Guy was polite though.
Bruce B. | Jacksonville
The kitchen sink was stopped up and I just could not get it cleared myself. Nate Williams was able to get clear the drain and then went above and beyond to get the plumbing reconnected and clean up. If I need service again I will definitely call Roto Rooter and ask for Nate.
Brett N. | Jacksonville
Came quickly after I called. It was a hard job. From time to time technician advised me of progress. Finally problem resolved.
Lurlean C. | Jacksonville
Job well done. Exactly as described.
Paul M. | Jacksonville
Quick, professional service.
Amy M. | Jacksonville
Came early in the morning,snaked the lines and diagnosed the problem both with drain and the main line outside the house techs. Brandan and Robert understood what needed to be done to get the job done right and have no further issues.Understanding and Professional.Definitly would reccommend Roto-Rooter for the future. Thank you
Jeffrey C. | Jacksonville
Mr. Daniel Deluca preform excellently and timely maintenance pluming fix that was needed. I know who I need to call if needing assistance in the future. Outstanding!!!
Martin B. | Jacksonville
Errol was great! I was thrilled to get service so promptly. And on a weekend!
Ed F. | Beauclerc
Daniel was so professional and he explained everything he did and also gave me helpful info on what was causing my problem. Then when Jerry came and tested for water damage he too was very professional took charge and called insurance company started my claim. He called for tech to come and treat and remove damage flooring. I am extremely please with the service I received.
Betty B. | Jacksonville
The two technicians arrived in a timely manner. They were very competent and professional and explained the situation and the corrective action they would take to resolve the problem. I was very happy and impressed with the two technicians, Nate and Bruce
Roger E. | Jacksonville
Fast resolution of problem. Daniel was professional and courteous.
Christie A. | Jacksonville International Airport
Guy came out and did a wonderful job. He was very courteous and professional from the moment he arrived. He took the time to explain everything to us in detail. He definitely went above and beyond, especially considering it was 9pm!
Erin M. | Beauclerc
We called Roto Rooter late one night at 9:30 p.m., and spoke to a real person on the phone, who set us up with an appointment for first thing in the morning. Tom arrived early to our appointment and was very knowledgable. He got to work right away, and had all the tools necessary to fix our kitchen faucet. A pipe had broken behind the cabinet, and he did a very neat job fixing the pipe and getting everything back in order quickly. We could not be more satisfied with the service, and we highly recommend Tom and Roto Rooter.
Kelly L. | Jacksonville
The technician was on time. He explained the problem, gave me an estimate and got busy doing the work. It was SO efficient. Ernie was both personable and professional.
Yvonne H. | Jacksonville
Alec was very professional and pleasant, especially because he came so early to our home. He identified our issue and worked the problem very efficiently. He also explained the problem and how to resolve it in future.
Mary R. | Jacksonville
Branden was very professional. Very knowledgeable. I will continue to use root rooter.
Gloria W. | Jacksonville International Airport
Something that should have been a simple job changed when I broke the shut off valve inside the wall. After calling Roto-Rooter, Tom Zaruta saved the day. Tom is very knowledgeable, efficient and friendly. Next time I have a plumbing problem, I know who to call.
Steve H. | Mandarin
To the Company and Management Team of Roto-Rooteer, Hello, My name is Tonita Holland I had plumbing work done on March 4, 2016. At 2315 Dolphin ave Jacksonville Fl.32218. The only way I can express how I feel about the work that was done and the people that did the work is SUPERIOR!!!!! Thank You Brandon Glover #78/6 Michael Flye #1706 Anthony Jackson #1317
Tonita H. | Jacksonville International Airport
Larry is a knowledable professional.
Eric S. | Jacksonville International Airport
On March 22, 2016 Errol Albano (Service Technician) completed 2 jobs at my home. Errol did an excellent job. He was professional, friendly, knowledgeable, considerate, and provided great customer service. Both issues were resolved to my complete satisfaction and in a timely manner. He deserves 5 stars and should be commended.
Arphine A. | Jacksonville
Dennis was prompt, pleasant, and professional. I would certainly call him again.
Leslie D. | Argyle Forest
Great service and very noligabl!
frank F. | Jacksonville International Airport
Great service and very noligabl!
frank F. | Jacksonville International Airport
Your technician Romeo was very knowledgeable on his job. he fixed the problem right away and gave us some tips how to take care of our sewer.
Pat Z. | Jacksonville
Michael wa awesome. Very prompt and professional. Solved our problem in no time.
Jason S. | Jacksonville
Eric was courteous and fix the plumbing problem quickly. Job Well Done!!!! Thanks!!!
Carlos B. | Jacksonville
Mike knew his business,very professional and personable. Completed the job efficiently and to my satisfaction.Showed me my drain linesamd gave me a few tips to maintain my pipes.I will call again if needed And Ask for Mike !
Michael M. | Jacksonville Heights
Very reliable was earlier then what the service time was supposed too be , Plumber was very professional
Nicholas D. | Jacksonville Heights
The guys from the local Roto Rooter shop here in Jacksonville Florida have done a professional job replacing our drainage sewer line system and up-grading the gravity feed process with a sump pump system. This required a lot of work from Mike, Josh, Anthony and Brandon. The close nit four-sum patiently overcame two large Great Danes, one nosy lab a loud-mouth cat, and two very frustrated people that were without water, a bathroom, a place to sleep, or any clean place to put things down. These four are a real credit to your shop and corporation. They not only know how to get along with each other but also your customers.
Roger L. | Jacksonville International Airport
Could not ask for any quicker service to what we considered an emergency when a loud explosion occurred in our outdoor water tank/pump. Telephone personnel was extreme personable and helpful. You would think that we were the only ones needed their service. We were greeted with kindness and understanding. A catastrophe was handled in a very professional manner. Thanks for easing our fears .
Mary/Homer B. | Jacksonville
Nate was our plumber. He and his assistants were very professional,pleasant and always let us know on everything he was doing. Kudos to Roto- Rooter for hiring him. I have used Roto rooter twice before and never had a bad experience. But Nate was the best.
Rose R. | St Nicholas
Your plumber was very professional and polite. I would recommend to anyone!
Paul B. | Argyle Forest
Ron was great! He came twice in two days and was awesome both times. If I ever have problems again he's the one I'd want to come.
Justin W. | Jacksonville
You could have no one who is more capable and efficient as Derek. His work and attitude is a tribute to Roto-Rooter. I can assure you that any time I have a plumbing problem I will call your company...with the request that I can have Derek!!
Irving H. | Jacksonville
Great and excellent customer service. The replacement of bathroom faucets, shower head and entry door to the pipes was performed in a timely manner. He checked multiple times to make sure everything was working before leaving. I am very happy and pleased with the style of the faucets and shower head. The entry door is very nice looking on the wall. It will be easier to get to the pipes next time because there will be no need to cut a square in the sheetrock again. This technician is an asset to Roto Rooter. Thanks.
Gidget V. | Jacksonville
Professional and quick to complete repairs Courteous
Curtis J. | Jacksonville
The technician(Daniel) was prompt, professional and courteous. Thank you!
Mamie B. | Jacksonville
I called on a Saturday night, Roto called me & informed me that the tech was running late on another job & they would keep me updated. I asked them to re-schedule for the next morning. They called me first thing in the morning , when they said they would. Alex Tech #1043 came out & did a great job. I will definitely contact them in the future for all my plumbing needs.
Robert B. | Mandarin
He came within a reasonable time and did the work fast and effortless. He was a gret person. I shall use your company from now on.
Margaret K. | Callahan
ABSOLUTELY THE BEST SERVICE EVER AND TECHNICIAN WAS AWESOME!!! QUICK RESPONSE AND VERY REASONABLE CHARGE!!! I WOULD DEFINITELY RECOMMEND THEM TO EVERYONE!!!! GOD BLESS EVERYONE AND HAVE A GREAT DAY I KNOW I WILL!!!
Brenda C. | Jacksonville
With a new house that had not been lived in for 2 years, roots had filled the main pipe, the septic tank and almost immediately we had a backup into both of the bathrooms. They sent professionals almost right away. They took time to explain everything they found, took photos so I could share with my husband, and suggested several options. Once I chose what to do, they went right to work. David, Michael, and Josh are exemplary employees, professional in every way. They took time to communicate clearly and worked as hard as anyone possibly could to take care of the problem(s) that we had. Thank you for your hard work.
Julia H. | Jacksonville
Jerry and Jeremy did a great job! They were very knowledgeable and informative. We had a problem with a clogged pipe. Jerry and Jeremy gave me my options without pressuring me into paying any extra money and gave me the information to make an educated decision myself. I highly recommend Roto-Rooter to anyone with plumbing problems!
Dwayne R. | Arlington
Had issue, Robert Farr handled it. Very happy with the repairs and the customer service.
william g. | Jacksonville Heights
Your guys were professional and personable. They did their job. Will recommend and use rotor rooter again
Rose R. | St Nicholas
Nate did a great job! And gave me some useful information for any future issues we might run into with the plumbing on our older home.
Erika G. | Arlington
We called because the water from our washing machine wasn't draining properly. Looked online and Roto Rooter had the highest ratings from customers, so I called them. Woman that answered the phone was very professional and friendly, and thanked me for choosing them. Tech was out to my house within an hour. He was courteous and knowledgeable. Thought it might be the vent had gone bad so tried this first; unscrewed cap, ran washer and viola! Machine drained perfectly. Tom told us to go to hardware store and just pick up a new one and screw it on (showed us how). Waited for the machine to drain one more time just to be sure. NOW HERE COMES THE GOOD PART.....wouldn't charge me! Not even for a service call. Said he didn't fix anything, so no charge. I actually argued with him that I should pay him for his time, but he wouldn't have it. I will never call any other plumber ever again and I'll refer everyone I know to them!
ellen n. | Jacksonville
Roto-Rooter did a great job fixing my plumbing problem. The workers was very professional
Rose W. | Jacksonville
Out standing service, professional workers
Rose W. | Jacksonville
Jeff [#1248] was very courteous and friendly. He verified that the problem was as I stated, and quickly resolved it.
Diana U. | Jacksonville
The service was outstanding the men was very professional . My problem was fixed in a very short time. Thank you for great service.
Rose W. | Jacksonville
Workman very courteous and efficient in his wor. Also appreciated the call telling us he was on the way.
Carol / John L. | Beauclerc
Impressed that they serviced me that night with everyone so courteous. Very impressed. Have been doing business with this company for over thirty years. Va. N.C. and Fla. Thanks for being so helpful when needed. Dathnea Sink
Dathnea S. | Jacksonville
The technician was very friendly and efficient. Told him of a second issue we had upon his arrival, and without hesitation he said that he would look at that issue as well. Very good customer service and appreciated the call to let me know that the technician was on his way.
Julie R. | Jacksonville
Nat Williams did an excellent job this Monday, he explained everything as he was doing it. I was worry because you sent out a Tech that Sunday evening and could not resolve it, but Nat was for a lack of words Outstanding, I will recommend you and Nat to anyone that has issues like me.
Bill W. | Jacksonville
I had two plumbers at my home in two days and they both worked diligently to fix the issues, and were very professional. One issue was in the kitchen, and the other was in the bathroom. I was very impressed by their dedication and how hard they worked to get the job done.
Bridgette Y. | Jacksonville International Airport
In August 2015, I purchased a new home with several plumbing problems. Errol A. did an amazing job and showed a level of dedication to get the job done that I have never seen by a plumber. He was professional, courteous, knowledgeable and did an amazing job. I highly recommend Roto Rooter and will use them in the future for any plumbing needs that arise.
Tammy B. | Jacksonville
Roto Rooter respects their employees AND customers. As a customer you will receive the best of the best customer service. Knowledgeable, courteous, friendly, prompt , thorough. Just a few words to describe the service you can expect. Customer service us alive and well with Roto Rooter. Brandon and Josh are just two techs who proved that! My plumbing issue was serious to me and so it was serious to them! Thanks Roto Rooter for caring!!!!
Suzanne S. | Southpoint
Roto Rooter uses old fashion customer service with state of art equipment! A rarity today. Brandon and Josh are knowledgeable, friendly,courteous,thorough and prompt. When calling to request service the one answering is friendly and knows who you need for your issue and sets it up fast! This company values its employees as well as its customers. Don't toss your money down the drain call Roto Rooter , you CAN count on them!
Suzanne S. | Southpoint
Nathaniel, I apologize if I spelled his name incorrectly. It was less than an hour from my call till Nathaniel arrived.He thoroughly checked the problem out, diagnosed the possible problem and began his examination using the camera. He cleared the line and found sand in the line. Next he used a devise to locate the possible break in the line near the sidewalk. He recommended I contact the City and let them determine the best way to proceed. I am extremely satisfied with his process of finding the problem and work performed. Very professional and thorough in his work. Sincerely, Ray Jenkins
Raymond J. | Jacksonville
Fast professional service by Errol. Would use again.
Murray E. | Queens Harbor
Roto-Rooter is always the first company I call if I am having problems with plumbing and drainage issues. This week I called for service in the late afternoon, requesting service the next day. I was so impressed with the promptness of my request as the plumber (Paul) was here early the next morning as requested. He was very courteous and professional, completing the necessary repairs in a very short time. I was very comfortable with his knowledge and ability and will not hesitate to contact Roto-Rooter again if and when I have the need.
Linda B. | Loretto
Jacksonville, FL: I was so impressed by the technician, Donnie Delacruz and his professionalism with the whole process. Roto-Rooter came on Thanksgiving day and they came right on time. The whole process of cleaning out a main line took 45 minutes and Donnie took the time to explain exactly what was happening and answered all my questions very thoroughly. I will definitely be recommending this business to other people.
Cara G. | San Marco
Outstanding service very professional no non sense. Rigth to the point. Technician 1043 was very courteous quick and professional . I will recommend him for any job.
Edgardo I S. | Jacksonville
Very professional and courteous service.
Christopher B. | Jacksonville International Airport
Daniel DeLuca ,Tech320, and his assistant were very professional and polite. Daniel did an inspection of the three areas that needed attention, then he explained our options and gave us an estimate. They then went to obtain the materials needed for the jobs. When they returned they completed the work and cleaned up any mess they had made. Daniel explained the warranty that applies for both Roto-Rooter and the hardware he had installed.
Margaret M. | Jacksonville
It was 9:30 at night and our efforts had failed at unclogging our bathroom toilets and bath showers. We called Roto-Rooter frustrated over the events and Paul immediately ask us some questions, explained when they could be there and we quickly calmed down. Michael arrived, after calling us to assure us he was on the way , assessed the situation and soon solved our problem. Michael showed professionalism in his work while making sure we understood what he was doing to resolve the problem. We were so glad that we had called Roto-Rooter , would do it again, and recommend them to our friends.Thank you for being there to help us.
weldon m. | Jacksonville
Had old drain lines that were leaking and in bad shape. Tom Zaruta came out on Monday the 15th., inspected our system and gave us an estimate to do the repairs. We agreed with his estimate and Tom came back early the next day on the 16th. I was very impressed with his work and his knowledge. I highly recommend Roto Rooter to anyone who has drain problems.
Margaret E. | Jacksonville
We have always received outstanding service from Roto Rooter, and this last visit was no exception. Ricardo and Salvador are both knowledgeable, professional, and highly skilled. We will not hesitate to ask for them in the future. Thank you for sending these two wonderful men to take care of a very stressful situation!
Mary Anne/Thomas T. | Jacksonville
I would to say Thank you very much for your quick service considering it was a holiday for most people. The serivce guy ( Paul) listen to me looked at the problem and then fixed it. Thank you for sending him out on this hoilday which was mement for our serivce men. If I need too use your company again I will call and ask for Paul. Again thank you so very much. Mrs.Penny Dyer
Penny D. | Jacksonville
Excellent response. Calmed my panic. Joseph the plumber, Jim the restoration team leader and Kevin were a pleasure to work with.
PAULA C. | Jacksonville
Roto-Rooter plumber showed up on time, unclogged our washing machine drain and gave us a Senior Citizen 10% discount. I am very pleased with this company.
Michael M. | Jacksonville
Excellent service.. The technition was very professional..
Anthony D. | Jacksonville
The young gentleman who did the service was very efficient and resolved a most difficult problem with our sewer system in a very reasonable time. This was done on a holiday and the charges were lower than what I had expected. We were very pleased with the entire experience.
Carl V. | Macclenny
Did not expect such fast service, called tuseday morning and he was there in 45 min. usually I wait all day and hope I dont have a no show so I was very happy. Fixed the clogged drain that was where I couldn't reach it and suggested I try the drain cleaner product of theirs to avoid him having to come back for the same issue in the future.
Larry B. | Arlington
Reasonable pricing, helpful online coupon.
Marla K. | Jacksonville
Daniel was professional, fast and explained the entire process. I appreciated the quality work and high tech approach!!!
Calvin L. | Fleming Island
Paul was our technician and not only was he friendly and knowledgeable but very polite as well. Great job and thank you Paul!
Aaron h. | Jacksonville
Christina Gregory
Manager
904-396-4679
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2028 West 21st Street
Jacksonville, FL 32209

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