Honolulu, HI Rate location (90 Reviews) Call Now 808-842-5680

Roto-Rooter Honolulu, HI: Customer Reviews & Testimonials

When you need experienced plumbers in Honolulu, HI, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Honolulu, HI

Great!
Susan B.
A
(06/23/15) MATHEW FROM ROTO-ROOTER CAME SPENT OVER 2 HOURS WORKING. HE DID EVERYTHING POSSIBLE. THE TOILET WAS PLUGGED. THAT ALSO LEAD TO THE TUB BEING PLUGGED TOO. WE HAVE ALWAYS GONE WITH ROTER-ROOTER BECAUSE MY BOSS RITA WONG CAN RELY ON THEM TO GET THE JOB DONE. THEY REALLY TAKE THE INITIATIVE TO GO THROUGH EVERYTHING POSSIBLE TO FIND THE PROBLEM, EVALUATE IT AND RESOLVE IT. THERE WAS SO MUCH VARIABLES. HE WAS PATIENT. WE WAITED FOR PERMISSION FROM RITA WONG AND THE OWNER. BECAUSE JUST IN CASE HE MAY HAVE TO BREAK THE TOILET. SOMEONE WHO PUT THE TOILET IN GROUTED IT TO THE TILES. THEY DO NOT CHARGE FOR THE TIME BECAUSE HE DID NOT FIND THE PROBLEM. HE EXPLAINED THAT WHEN GET PERMISSION CALL BACK THERE OFFICE IN THE MORNING AND HIS COMPANY WILL GLADLY HELP SEND SOMEONE OUT. UNFORTUNATELY HE HAD ANOTHER JOB SCHEDULED FOR HIM TO WORK. (06/24/15) I CALLED BACK THEY SENT MIKE. OMG TALK ABOUT NERVE RACKING TO FIGURE OUT WHAT IS HAPPENING. RESIDENT MANAGER OF BUILDING ALSO CAME. THEY PUT THEIR HEADS TOGETHER. TRIED EVERY AVENUE TO FIGURE OUT WHAT THE PROBLEM WAS. STILL THEY WERE PATIENT.THE SHOWER WORKED. BUT THE TOILET STILL HAD AN ISSUE. EVEN IF HE SNAKED IT. I WAITED PATIENTLY. HE EXPLAINED TO ME EVERYTHING SO I COULD EXPLAIN IT TO MY BOSS RITA WONG. (06/25/15) I REQUESTED FOR MATHEW SMITH. HE WAS AVAILABLE. HE SNAKED THE TOILET FOUND A TOWEL. I WAS HAPPY. THE GREATEST THING ABOUT PLUMBERS THEY ALWAYS DO THE DIRTY WORK. MANY PEOPLE TELL US SO MANY STORIES ABOUT ROTO-ROOTER AND HOW EXPENSIVE THEY ARE. BUT THE JOB GETS DONE. THEY ARE RELIABLE, PATIENT, FRIENDLY, HELPFUL. I CAN GO DOWN A LIST OF WORDS. WE LIKE IT WHEN ITS THE SAME PERSON. WE ALWAYS USE THE SAME COMPANY TOO. THEY WORK SO HARD AND TAKE PRIDE IN WHAT THEY DO. THATS WHY WE CONTINUE TO USE THEM BECAUSE THEY ARE THE BEST. WHY SWITCH TO ANOTHER COMPANY WHEN WE ARE SATISFIED WITH THE ONE WE GOT. ROTOR-ROOTER I GIVE AN A++++. THANKS FOR ALL THE TIMES WE HAVE CALLED YOU AND ALL THE TIMES THAT YOU HAD SERVED US.
Shiriko W.
Matthew Smith was very professional and knowledgeable.  He was thorough and got the job done.
Ken G.
Tony was very professional and polite. Tony knew right away what was wrong. He fix both the sink and toilet very quickly for a minimal bill. Additionally, Tony made recommendations for the kitchen sink. We took our time, thought about it and followed his advise. We called Roto Rooter for a follow up with Tony. We waited weeks for an appointment because Tony was on vacation. No problem. I wanted to wait. However, The day of the appointment and waiting two hours into the appointment time,I get a call from Roto Rooter stating Tony is not available and they can send another plumber. It is the day before our vacation. As this point, I agree to accept another plumber. I was disappointed. The replacement plumber did not have good customer service skills. The job was done well. Bottom line. I do recommend Roto Rooter.
Jill V.
A
What a GREAT experience! Our office is located in Honolulu and the plumber got here very fast! He was knowledgeable and friendly. He explained things very thoroughly! The best service we ever received :) Thank you roto-rooter!
Jackie C.
So my brilliant boyfriend decided last night that he was going to force the drain stopper into the drain. Then he couldn't get it out. Genius. Went online and scheduled an appointment between 1:00... 
Chelsie P.
So my brilliant boyfriend decided last night that he was going to force the drain stopper into the drain. Then he couldn't get it out. Genius. Went online and scheduled an appointment between 1:00 and 3:00 p.m. today and I get a call at 12:30 saying that they sent out a guy and he should be at my place in about a half hour. Then Eddie arrived and with some tools he was able to take the stopper out. The job was done pretty quick. The stopper is still usable. Eddie was friendly. It was worth the price. Eddie was nice and provided excellent customer service! This business is a must go to for your plumbing needs!
Chelsie P.
We have used Roto Rooter for our last two clogs. They have been professional and got the job done. Priced fairly. Last week, Mike came out at MIDNIGHT to fix a whole- house back up. He was very... 
Holland H.
We have used Roto Rooter for our last two clogs. They have been professional and got the job done. Priced fairly. Last week, Mike came out at MIDNIGHT to fix a whole- house back up. He was very thorough and professional! Highly recommend.
Holland H.
My toilet kept running and part of the flapper fell apart.  In a panic, I made an online appointment with RotoRooter. Within 1 hour, Tony was here and fixed my toilet with even better new parts.  He was very nice and explained everything that need to be done.  I had a $75 off coupon and my bill was only $215!  I was expecting it to be much more since the plumbers quoted at least $300.  So long story short, called RotoRooter and in less than 2 hours, everything was good as new. Awesome service from the online service, the manager who called to tell me that Tony was on the way, and the nice lady who answered my questions on the phone.  Definitely the best plumbing experience I have had here in Hawaii or actually anywhere!
Kaytee J.
Excellent service!The techniction was here within half an hour from when I called in the order for the clogged kitchen sink. The problem was resolved within 45 minutes taking the pipes apart, and temporarilly removing the garbage disposal, snaking the pipe.  The techniction was professional and nice. Plumbers are not cheap, and often it is hard to get a plumber to come over on a timely fashion, so considering the realities of the plumbing business, this company deserves 5 stars.
Monte P.
Excellent service!The techniction was here within half an hour from when I called in the order for the clogged kitchen sink. The problem was resolved within 45 minutes taking the pipes apart, and... 
Monte P.
Moved into a vacation rental which evidently was previously occupied by a string of young female tourists... all the drain lines were blocked and guess-what crud was backing into the shower when we ran water in the kitchen or bathroom. Called Roto-Rooter who arrived promptly, worked efficiently and, after removing a fixture to gain access to the blockage, cleared unspeakable horrors. I hope we don't have another such event ... but if so I have Roto-Rooter on speed-dial.
Steve K.
I can't say enough nice things about Sam and Vangel who came promptly on a Sunday morning during the playoff football games to fix our clogged sewer line. The agent said they would be at the house within 2 hrs. and they arrived within 30 minutes and stayed almost 2.5 hours. Sam arrived first and was professional, charming and very helpful and knowledgeable. He gave us an estimate and then gave us a discount because we used Angies List and were seniors. He proceeded to snake the toilet without removing it but was stopped by the roots after 2 feet. He then removed the toilet and worked through the roots and snaked all the way to the street where our sewer ties into the city lines. He called another repairman, Vangel, who showed up 15 mins later with the camera and they took videos of where the roots had been penetrating the line. They replaced the toilet with 2 new wax rings and even cleaned up the mess in the bathroom. I will definitely use roto rooter again in the future as we own 7 homes in the area and they have the equipment and manpower to respond quickly and efficiently to a call. They may not be the cheapest, but if you mention Angies List, you can get a great discount.
Alohawaii P.
Made an online appointment and the system indicated plumber would arrive between 1:00PM and 3:00PM. Anthony was pretty much on time, personable, and concerned about making sure the shower drain... 
Mark B.
i got three words to sum it up... flexible, excellent and satisfaction. Awesome job done!!
Liz S.
Matthew Smith was the camera specialist dispatched to us and boy were we blessed to have him. He was wonderful, on time, very professional, very knowledgable, not in a hurry, he was able to explain all procedures and options to me. His strong work ethic and dedication to providing quality customer service really made us feel like we won the lottery with him. Overall, I would recommend him to anyone and I would request him specifically anytime we need a plumber in the future.
Jessica B.
A
Great, other than it was an expensive repair but it was a big job. They found a leak in an old line and it caused a blockage. They found it by guiding a small camera down the sewer pipe and they showed us the problem. They rerouted the line and now all is working fine. THey were courteous, worked hard and although it was expensive , it wasn't an unreasonable price for all they did.
Betty D.
A
solved a leak that we were unable to address ourselves promptly and efficiently. Also provided info where to obtain proper parts in the future
Diana F.
A
I wish I could remember the root mans name he did a great job got to the problem and fixed it in a timely manner. Good Job!!
Douglas D. | Honolulu
The technician was very professional and efficient. He looked at a few locations around the property to figure out the best way to tackle the problem of unclogging our pipes.
Daryl N. | Honolulu
Came to our home in the evening as we work all day. Appreciate the friendly prompt and knowledgeable service that was given.
Lucinda S. | Honolulu
The service tech who came today was very professional and got the job done quickly. I am completely satisfied with today's service.
Sterling W. | Honolulu
The technician arrived in a timely fashion and quickly fixed my clogged toilet. He gave advice on how to prevent future clogging.
Elaine H. | Honolulu
I made an appointment for the morning of Saturday, 4/23. Alas, the technician could not find parking in my urban area. :( He tried very hard but was thwarted by the parking hogs in my area. Today Roto-Rooter sent another technician in the same time frame. Yay me! I missed the first phone call but was kept on for the next available slot. John drove around and found parking - yay again! He came and looked at my bathroom sink faucet and the faucet in my shower. I kind of already knew what was wrong but it was gratifying to be validated. :) Once identifying the problem John had to leave to get the correct parts, but was back in a reasonable amount of time - after which he completed repairs in what seemed like an incredibly short amount of time! Now my shower has stopped screaming, my faucet no longer drips, and I haven't had a fight with my husband about who's going to fix either one of those things. Win! Thanks Roto-Rooter!
Kristi D. | Honolulu
The technician doing the service expained everything in great detail and was able to accomplish the task iwithout any difficulties.
Byron H. | Honolulu
Great & timely service--fast & efficient!
Mary F. | Honolulu
Fast and efficient service.
Allen S. | Honolulu
James was very professional and customer friendly. He has demonstrated a superior skill level and took on the challenges that we've presented with great patience and ease.
Michael W. | Honolulu
QUICKLY SOLVED THE PLUMBING PROBLEM, AND GAVE ME PRACTICAL INFORMATION ON PREVENTION AND MAINTENANCE....WITH PATIENCE.
Linda C. | Honolulu
Plumber provided excellent service. Very knowledgable and quick worker. Deduced the problem and gave me options to resolve.
Gil C. | Honolulu
John was great and followed through as promised: he checked on availability of an old shower valve assembly and located a set then called me to schedule the installation. Very professional and knowledgeable in his work: Mahalo, John.
Wil K. | Windward
Very good service and attitude.
yongqian l. | Honolulu
Noa Vierra exhibited friendliness and aloha, worked efficiently, solved the problem, kept us informed and provided us with outstanding service. We appreciate Noa and the work he did to take care of the problem of slow drainage in the kitchen sink.
Nancy S. | Honolulu
As usual I was pleased with the service from the pleasant receptionist to the cordial and professional drain technician, John Jacobs Newman . Mahalo, Kyle
Kyle K. | Honolulu
I submitted the survey to rate the plumbing work completed, I forgot to mention in regard to the delay in service call past the 8-12 window: I was called and advised of the delay and promptly notified when the plumbing technician was on his way. This allowed me to run errands that I was holding off on. Thank you!
Wil K. | Windward
Service call was delayed past the 8-12 window, but when John arrived, he was great: got right to it and installed my main water line shut off valve coming into the house, checked out our leaking shower valves and advised on the prospects of finding original manufacturer parts (rare old Price Pfister unit). He was going to check suppliers, got my cell number to get back to me. Professional, knowledgable, and friendly. Thanks, John!
Wil K. | Windward
Curtis was great. Very professional
Lisa v. | Honolulu
Very Happy very good job Johnny was very good!!!
Howard M. | Honolulu
The plumber that was sent over(Eddie) was excellent in his skills and the know how in the field of plumbing. He is a great asset to your company and I wouldn't hesitate to call him over in the future.
Roobert H. | Honolulu
John provided excellent service - was friendly, professional, efficient with the work that he did.
Richard G. | Honolulu
solved the problem. was efficient and informative. explain preventive measures. friendly.
Randy W. | Honolulu
The service provided by Technician Matthew was outstanding! He was able to assess the problem, work in conjunction with the Building Manager to shut off the water for the shortest of time to prevent an inconvenience to other building residences, and make the repair with new upgraded parts :) Props to him & Roto-Rooter!
nicholas m. | Honolulu
Outstanding service. Mario came out right away after I called the main number. Quick, efficient, and thorough. Thank you for a job well done.
George A. | Honolulu
Called on Friday. Came within an hour. Louis, your technician, was efficient, cordial. Tested problem area on Saturday and everything is in working condition.. Thank you again for your promptness and efficiency.
Tsugio S. | Honolulu
Quick response, efficient, and great service . I was amazed at how quickly you arrived and solved the problem... My many thanks to John and Roto Rooter.
Tsugio S. | Honolulu
You tech was right on the money in finding the problem. Thanks for the great work
Patrick M. | Honolulu
After assessing the problem and after obtaining the appropriate drain cleaning equipment, Tony unclogged the drain within 30 minutes and had us flush each of the toilets in our home 3 times to make sure that the drain was clear. Tony did an excellent & professional job.
Peter K. | Honolulu
Our laundry sink was totally stopped up. 80 oz. of pro Strength Drano Gel did absolutely nothing. So I called Roto-Rooter in the morning & Duncan came before noon, explained my options, gave me a quote, then fixed the problem! Super Service! Thank you!
Lucy W. | Honolulu
Come to house quickly, and work quickly to done. The plumber is friendly.
Gary B. | Honolulu
matthew came and fixed the problem promptly. everything is working just fine now.
gay c. | Kaimuki
Can't thank Roto-Rooter enough! I had dinner guests coming in 6 hours the day after Christmas, and my garbage disposal was clogged with both sinks filled with greasy water. My kitchen smelled like the ocean, and not in a good way! Matt T. was here within the hour and saved the day ... and my holiday dinner! Mahalo, mahalo NUI loa! Not only did he clear the problem quickly and efficiently, he taught me about preventive measures using the Roto Rooter Pipe Shield. No heavy sales pitch, just common sense. I highly recommend everyone invest in this product.
Billie G. | Honolulu
Louis C. Provided excellent service in clearing and restoring our kitchen drain. He was neat, fast and efficient.
Milton N. | Honolulu
Your representative that fixed my bathroom plumbing issues (toilet) fixed my problem very quickly and was friendly and very professional. I would certainly use your service again (not too soon though) if I needed too. Mahalo, Davilee B Kahana
Davilee K. | Honolulu
I was very happy to see Mike Anderson this morning to unclog my toilet. I was having to run across the street to the hospital to use the bathroom. What a relief. I can't wait till tomorrow to have him install a new toilet. thank you
Evie M. | Honolulu
Mario did an excellent job. He was here in under one hour despite living on the other end of the island. He had a camera and showed us the roots growing into the pipes. He cleaned it out and put them in a trash bag. He put the toilet back and sealed it and gave us instructions about running water for about 30 minutes to get things flowing. Thank you. Saved our day.
Kay B. | Honolulu
My Resident Manager called for a clogged Kitchen drain on Oct 28,2015 before 5:00pm, I was not thrilled about the long wait time. In the past the plumber would be here a long time because my kitchen sink and my neighbors are connected. I was thrilled to see two plumbers because one was in training. I dealt with other Roto Rooter Plumbers in the past and they can't top Matt and Sam.They both worked as a team. You could not tell Matt was in training. Both were professional and easy to talk to. Friendly personality. I was shocked, Matt and Sam wiped down the counters and under the sink and also put my baskets back under the sink. They both exhibit excellent customer service, that goes way beyond any ones expectations. Roto Rooter should have both of them train other plumbers on how to deal with customers. They both did a great job. The company should be very happy to have such dedicated workers. If I have a problem with my sink I hope both of them come again. We want to thank Matt and Sam for a job well done.
Marseille R. | Honolulu
Excellent service tech explained everything ran a video camera to show exactly what the problem was.
Jane l C. | Honolulu
Great service, and very friendly guys looking out for the interests of the customers
Robert M. | Honolulu
Dyer (3495) did an excellent job replacing our garbage disposal and fixing what ended up being a very messy, badly clogged pipe. We were becoming aware it was slow but had no idea how bad it had become. It made a mess in our kitchen when he unclogged it and he cleaned it up really well!! We were extremely pleased and will remember this experience should we or anyone we know need any future plumbing/drain services. Nick
Nick W. | Honolulu
Only delivered Gallon of Pipe Shield but ws on time and very courteous. A little pricey but does the job so can't complain.
Alexander B. | Pearl City
The service technician arrived within 40 minutes from the time I placed a call with Roto-Rooter. The technician was professional, organized, knowledgeable, and worked in a timely manner. He communicated clearly on the services he performed, cost, and further recommendations.
Cheryl C. | Kunia
Very pleased with the experience I've experienced from the time I made the call and with the work and suggestions that the technician provided me.
Winifred L. | Mililani
Troy from Roto-Rooter made a follow-up call to me after my initial feedback survey response. When I told him that I was not able print out the ${esc.dollar}75 discount coupon prior to the service call due to my printer not working, he gave me the above discount no questions asked. He gave me great customer service!! I will certainly use them again for my plumbing needs. Glennard Fong
Glennard F. | Honolulu
Great job tech${esc.hash}0366 tony Torres
Linda M. | Honolulu
Technician was experienced and very knowlledgeble. Gave his advices and recommendations.
Rudolfo B. | HONOLULU
Sevice was great noa from kaneohe was fast and had great customer service it was amaizing to see someone do it so fast and at the same time left no mess thanks noa
Anthony k. | kaneohe
My service was provided by Mr. Lewis Watson ${esc.hash}0479. You should be very proud of him. He was efficient, professional, provided excellent service and was mindful of the fact that he was in a private residence and acted with courtesy and respect. Mahalo Mr. Watson.
J g. | kaneohe
The service was fast I am satisfied and the service was extremely good.
Carol s. | Waianae
I appreciate the superb and professional service that i received from start to finish. Your appointment coordinator was very pleasant and helpful. Noah the repair person was just fantastic. My clogged bathroom drain was fixed and i am a very happy and satisfied customer. Thank you kindly for being such an awesome business that takes great care of peoples needs quick and accurate.
Janelle C. | Honolulu
From the initial call until Sam (our friendly and very informative technician) was on his way...everyone far exceeded our expectations. Sam took the time to answer our questions and even suggest simple maintenance procedures/schedules with us. I love that this a 24/7 service because there was no way we could wait until the following morning to have our main sewer line flushed out. I've got your number in my contact list and will definitely be referring my friends and family. Aloha!
Pamela G. | Mililani
Curtis and Lewis arrived at my home in Manoa at the agreed on time. They replaced a broken 40 gallon water heater with a new 80 gallon one. It rained most of the time they were here, but they worked continuously, carrying heavy equipment uphill, replacing old pipes, and where necessary moving appliances that were in front of the heater. They were efficient, professional and friendly, and I would recommend either of these guys to anyone looking for a great plumber.
Florence L. | Honolulu
Excellent and Prompt service. Thank You !
Edward M. | Waianae
Our storm drains were plugged and a storm was on it's way but your fast response time saved us from a potential flooding. I was surprised that some one came out and fix the problem the same day. Any time I have a similar problem I won't hesitate to call and would recommend your services to family and friends.
Janice v. | Kailua
Sam Biddle was very knowledgeable. He explained things about my sewage system for my cottage that I never knew. Very nice man and was polite and considerate. He is a terrific employee! Keep Him! Aloha, Carlyne
Carlyne D. | Honolulu
Rommell was OUTSTANDING not only in service but in his professional manner. I must say you folks hire the BEST!
Douglas M. | Pearl City
Sevice was great noa from kaneohe was fast and had great customer service it was amaizing to see someone do it so fast and at the same time left no mess thanks noa
Anthony k. | kaneohe
James Swoboda (Tech No. 572) did an excellent job in his work, his explanations, and cleanup. We would hope to have him come again if we have the need to call Roto-Rooter.
Ronald W. | Honolulu
My service technician, DJ, did an outstanding job! I am very pleased with the service I received and will definitely call Roto Rooter for any plumbing needs in the future.
Pat L. | Kapolei
Eddie, was professional and very informative. I'm glad to have contacted Roto Rooter for assistance.
Julie P. | Pearl City
We are very satisfied with the initial call to the end of the job that was done. Matthew Smith was very excellent and very personable. Because of his professionalism and personality, I will definitely refer Roto-Rooter to anyone. The job was completed immediately. Thank You!!
Jamie S. | Honolulu
Curtis was a delight to meet and get to know. If I have another plumbing problem, I hope you will send Curtis. Perfect in every way.
William R. | Mililani
The service technician, Johnny, was very thorough and very knowledgeable. He possessed good customer service skills and was friendly and explained his process on how he was going to fix my problem.
Glenn W. | Kaneohe
Matt Smith, was friendly and know all questions asked. His personality was personable and I was totally satified with his service.
Glenn H. | Pearl City
NEVER DISAPPOINTED I COULDN'T USE MY CHARGE CARD FOR PAYMENT ${esc.dollar}500 FOR 500 MILES
Yoanna T. | PEARL CITY
Rommel, the service tech was polite efficient and thorough. Vicky, who took my service call was most pleasant and provided excellent customer service.
Robert B. | Pearl City
Eddie is an exceptional plumber.
Thomas L. | Kapolei
Perfect job tony Torres tech ${esc.hash}0366
Jerry O. | Kalihi
Outstanding service.
Sherry M. | Honolulu
He was very proffisional an new what he was doing. Great job. I will recomend it to freinds. Thank you
Al B. | Wahiawa
John Funk
Manager
808-842-5680
Address
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1631 Democrat Street
Honolulu, HI 96819

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