Grand Rapids, MI Rate location (102 Reviews) Call Now 616-233-9188

Roto-Rooter Grand Rapids, MI: Customer Reviews & Testimonials

When you need experienced plumbers in Grand Rapids, MI, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Grand Rapids, MI

I like the fellow who did the work. Knowing the problems he ran into he got it opened enough for me to use my one and only bathroom. He was punctual however I think they are a little high in price and I am unsure if I will call them again because of the price. I was told that I would get $20 off for senior discount. I was charged 139 for an hours worth of labor and they took off $20. I was told their hourly rate was 110 normally but then it was the same as my discounted rate.
Pat D.
A
Had a problem with a clog in our septic line. The agent was extremely efficient, courteous and knowledgeable. I highly recommend Roto-Rooter.
Tsmith1064
Friendly, fast and efficient! Kitchen sink is back to normal and he gave us great advice on how we can prevent problems in the future ourselves! Awesome.
Paul B.
We had a severely neglected drain from the previous owners of our house, and the plumber that came out was on time, friendly, and even found that along with the main out pipes being over run with roots, it was also broken in the street. The city of Grand Rapids had to pick up the tab for the broken bit in the street, but the plumber stuck around to help us if the city asked us any questions. Thank you for such great service!
Brook B.
Prompt, professional and informative; i will use them again, Nate was wonderful and a true blessing from God. He wears his faith well and I love that
Tracy B.
Nate was a rad dude and got the job done right! - Grand Rapids, MI
Chris M.
We had flooding on our basement last March, they ran the roto rooter device through the pipes, cleared out some roots and the problem was fixed. They showed me everything and explalined how/why the problem started. It was an easy quick fix. HE was at our house for about 1 hour. Good work.
Andy P.
A
When I called the lady answering the phone was pleasant and explained everything well. Dennis called before showing up and showed up when he said he would. I initially asked them to replace my shower valve, however when Dennis looked at it he explained to me that he could repair it and take much less time. He saved me the cost of a shower valve and about 2 hours of labor with his honesty.
Guy L.
A
George called me 20 min before showing up as asked and was on time considering it was 5pm and traffic was probably not so good. He came in was very professional friendly and explained how he was going to fix the problem. Didn't take him long at all to complete the task once set up. He ended up pulling a sock out of the bathtub drain. I was very surprised when I saw the sock but him not so much. He's been with rotor rooter for 18 years and has seen it all from what he says. I would probably use them again but the price was a little steep would be my only complaint. I've had other similar jobs done for less by other companies.
Elias S.
A
Josh was on time and talked me through what he was doing since I was interested in the process. This is the second time I have used Roto-Rooter (once for an emergency plumbing issue) and both times I have been very happy with the level of service and professionalism.
Scott H.
A
Fast, friendly, customer-focused service with reasonable prices.Used RR to fix a "running" toilet in my rental house. The service technician called both me and the tenant to confirm their... 
Amanda L.
Fast, friendly, customer-focused service with reasonable prices.Used RR to fix a "running" toilet in my rental house. The service technician called both me and the tenant to confirm their arrival time. They arrived on time to the house, diagnosed the issue, and ordered a new part to fix it that same day. The part arrived quickly and they came back out to the house to repair promptly. They did not charge a diagnose/trip fee and did not charge me double for going out twice: I was charged only for the labor and time to put the new part in. The bill was correct and arrived promptly to my attention. Tennant said the technician was friendly and comfortable to work with while at the house. Will be using them in the future for plumbing issues!
Amanda L.
Great service! Effective and friendly and explained the process so I felt more knowledgeable afterwards!
Ryan F. | Grand Rapids
Our main line was backed up and water was flowing into our basement. We called Roto-rooter and got an appointment that very same day within hours! George came, diagnosed the problem, cleaned out our line, and offered his expertise on the issues with our line. He was friendly, helpful, and went above and beyond to make sure we were taken care of. Our plumbing was flowing smoothly up within 20 minutes! Thank you Roto-rooter!
Sarah B. | Grand Rapids
Thank you for a great job
Bryan S. | Grand Rapids
I have called twice for services. The phone operator is very pleasant to work with and the service was prompt and through. I will call them again.
Colleen L. | Grand Rapids
Wonderful experience! Will definitely call again!
Kendra H. | Grand Rapids
I called Roto-Rooter when the sink started dripping. Roto-Rooter sent someone out quickly (within 20 minutes) to address the problem. Levi, the service worker, was fantastic. He was polite, friendly, and was quick with the service. He fully explained the issue and described how he solved it. I would highly recommend Roto-Rooter for plumbing services.
Derrick F. | Grand Rapids
Send came out and quickly solve our water leak and was willing to replace a toilet seal within the original quote. I'm quite relieved!
Steve C. | Grand Rapids
I had a date with Nate, and I must say, my date was GREAT! Nate was able to arrive even sooner than originally scheduled, which worked out very well for me. He was fast, efficient and tidy. He went the extra mile and I was delighted with the service he provided.
Karla H. | Grand Rapids
They are always there when you call and ready to help out in any situation! We had our water heater go out and needed help installing a new thermocoupler and showed up at 8pm to help us out. Couldn't ask for better, first rate service!!
Paul R. | Grand Rapids
Nate and Derrik were not only on time but earlier than I expected which was a blessing since I had water all over the basement floor. They were two of the nicest and politest people I've ever met. They replace the sump pump and fixed a leak I didn't even know I had and were done in under a hour. Yeah, I can use my washer again!
Paula Y. | Grand Rapids
George took the time to get my sewer working.
Gary D. | Grand Rapids
We had an emergency plumbing issue this weekend and Dennis was phenomenal! He got here so quickly, was so friendly and efficient. We are a wedding venue and having a plumbing issue is a serious problem and we were just so lucky to have Dennis come out and help! He is wonderful!
Jenna S. | Grand Rapids
Roto-Rooter did a great job! Called in the morning & they were here in the afternoon. Nate was fast & friendly and had the drain cleared in no time. Will definitely call on them again for any future needs & refer my family/friends. Thank you
Angela T. | Grand Rapids
I assume a 3 is the best rating. Yr service person was fast courteous and Knowlledgable
andre g. | Grand Rapids
Dennis and Matt done a GREAT job!!!!
Cynthia W. | Grand Rapids
Your people were great! I had a plumbing emergency to deal with. The woman who answered your phone was very professional. I explained my problem and she promised a plumber in two hours. Less than 90 minutes later, Chris showed up at my door. He pointed out that I had not one, but two problems, called Jeff and he arrived 15 minutes later. Long story short: less than three hours after my call, both problems were solved. I never used Roto Rooter in the past, but now you are at the top of my list. Thanks again!
Rod K. | Grand Rapids
Very professional and personable service! I highly recommend this service!
Derek S. | Grand Rapids
We were hesitant to call, as it was a Sunday morning. We had sewage coming out of a pipe & spewing onto the basement floor. The "u-rent-it" business locally was closed and my husband had surgery on his hand recently, so there was no roto-rooting it ourselves ! When we called and gave our information, we didn't really expect much.....but, within about an hour, Nate pulled in and had just come from the Wayland area, which is quite a distance from our Allendale area home. Anyway, he was able to diagnose the problem almost immediately and we are able to take care of the rest ourselves. We would not hesitate to refer Roto-Rooter and use them again ourselves..... Thank you !!
Lyle S. | Grand Rapids
Our sewer line was backed up and Roto-Rooter sent Nate out within about an hour. He was extremely professional and explained everything that was going on and what had happened. The amount charged was very reasonable and we would most certainly advise people to call you for any plumbing needs. Thank you very much!
Patricia H. | Grand Rapids
Dennis 301 was the technician that came to my house. He was very down to earth and cleared out the roots built up in my main sewer line right away. He was thorough and didn't mind taking the time to answer all of the many questions I ask b/c I'm curious and want to understand everything. He's an honest person and I felt so grateful in the decision I made to call your company. If I have other issues in the future, I'm your customer.
Katie C. | Grand Rapids
We have been very pleased with Roto Rooter. They respond quickly, and are very pleasant and professional!
Patty W. | Grand Rapids
Professional & friendly service.
Rebecca B. | Byron Center
As always, your service people are polite, listen to the problem, and does the job well. Clean up is always top notch.
Mary S. | Grand Rapids
Nate came out, between the time that was given and did an awesome job. He also informed me on a future piping repair that needs to be handled. I thank u for the service and hopefully I won't have to call again. (Wink)
Krysta H. | Grand Rapids
Fantastic customer service from the person on the phone when I called to the technician who did the repair work!
Katie G. | Grand Rapids
Matt was quick informative and professional
brent a. | Grand Rapids
My experience with Roto Rooter was excellent from the initial phone contact, to the completion of the job. I highly recommend the company. Dwayne was my plumbing technician. Thank you, Dwayne, for a job well done!
Barbara O. | Grand Rapids
Had a blocked drain and was fixed in less then an hour. Unfortunately a valve got stuck open and we experienced another back up but Dan was great and came back at 11pm and fixed the problem.
Shane S. | Grand Rapids
Super fast and thorough, even explained what I could do to prevent my drain from being clogged in the future. 5 stars! Well done!
Bob E. | Grand Rapids
Dan did a great job.He was so efficient even back track when one drain was working quite right. Thanks again
rosalind s. | Zeeland
Roto rooter will always be my go to plumbing and drain service because of the quick response time free estimate and quick and correct work they do. And my plumber was the coolest person ever. Dennis you rock
Kendra B. | Grand Rapids
We had the best experience with roto rooter. Fast response time and quick and perfect work. I loved the our plumber Dennis he was respectful and patient... I will be recommending roto rooter to everyone now.
Kendra B. | Grand Rapids
The gentleman was experienced, had the right knowledge to do the job well and quickly. I have confidence in asking for him if I need your services.
richard l. | Grand Rapids
Very impressed, especially with the extra care of protecting my floors. Dennis had a messy job to do and came prepared. He had feet booties and brought card board to protect my floors. Did a fast and wonderful job.
Rick V. | Grand Rapids
Prompt and very professional. Service Technician was friendly and courteous. Very pleased with the service.
Don T. | Grand Rapids
The guys who came to the house where amazing. They made me feel like I didn't cause my issue and it would be an easy fix. Also informed me on how to keep up with plumbing. Because of them I would come back to Roto- Rooters! Thanks Dennis and Nate :) Invoice -103304
Kaitlin R. | Grand Rapids
Had some water backing up from the sewer into the basement last night. Called right away this morning and scheduled a main line clean out. Scheduled for between 6 and 8 pm, we got a call about noon that a truck was available in only half an hour. Nate arrived and had the drain cleared of roots in less than an hour. He was very polite, personable and cleaned up when he was finished.
Betty J. | Grand Rapids
The two technicians, Nate and Dennis, were very personable and a real joy to have in my home while they worked on clearing out a massive clog. They arrived on time, got to work right away, and did not leave until all the drain lines were working properly. The clog that was in the drain pipe was really big and Nate and Dennis worked really hard to get it taken care of. I would recommend Roto Rooter to anyone who asks me about plumbing services in the future. I would also tell them to ask for Nate and Dennis.
Brady J. | Grand Rapids
My main sewer line was backed up and I gave a call to Roto Rooter looking for help. Nate was able to fix my line and unclog the roots that had grown in it. I have never went through this before as I am a first time homeowner and Nate was very informative. On top of being on time, he explained everything that he was going to do was very helpful through the whole process. After he was done, he was able to provide me with preventative maintenance tips. Roto Rooter was definitely a good choice and the best choice. I would recommend them to anyone and will also be using them in the future!
Jason K. | Grand Rapids
Friendly, quick and rofessional. Will use roto Rooter again in the future!
Blair S. | Grand Rapids
Dwayne and Dennis were professional, knowledgeable and went above and beyond to get our drain issues solved. During the 2+ hours they were in our house they kept me posted and took time to explain what they were doing and gave me opportunities to ask questions. I will definitely be calling them for any future plumbing issues!
Jodi L. | Byron Center
Dwayne and Dennis were professional, knowledgeable and went above and beyond to get our drain issues solved. During the 2+ hours they were in our house they kept me posted and took time to explain what they were doing and gave me opportunities to ask questions. I will definitely be calling them for any future plumbing issues!
Jodi L. | Byron Center
I am very pleased with the work Derick did at our home. He was professional, kind, polite and worked hard. He also is great with dogs.
Jody D. | Grand Rapids
Outstanding service. Very friendly technician. Gave me some invaluable information moving forward. Great experience. Will look forward to working with Roto Rooter again if all employees are this good.
Rinke S. | Grand Rapids
Derek was wonderful. Extremely knowledgable as well as extremely personable. The time spent working on the issue was a pleasant experience thanks to Derek's professional and personable demeanor. Also, the problem was resolved in a very timely manner! Thanks for the great service!
Jeremy S. | Grand Rapids
I was so afraid to call a plumber. Roto-Rooter was beyond explanation excellent. I have had many costly experiences with plumbers, I now know who to call, without fear. Great job Great and fair price. All I can say is, Thank You
Richard G B. | Grand Rapids
We had Nate come out to fix a drain issue, he was probably the best, most knowledgeable pumber ive ever dealt with. He was extremely friendly, and I would highly recommend him anytime you have a plumbing issue.
Jeff D. | grand rapids
Dennis came in and gave us a quick estimate on our clogged sewer drain. He got the job done right then and there and within 20 minutes the clog was clear and problem resolved. Thanks!
Cameron B. | Grand Rapids
Nate was very pleasant and I wouldn't hesitate to have him back for any plumbing problems. Very knowledgeable. Thanks
Paula W. | Grand Rapids
Thanks for a job well done !
David C. | Holland
We were originally scheduled for 1:30-3:30 but it sounded like a number of technicians did not come in, so he missed that window---not anyone's fault, in my opinion. We rescheduled for later that day, though, and he was on time.
Kelly M. | E. Grand Rapids
Without a doubt Nate saved us a sewar pipe replacement. He would not give up trying to unclog the pipe. We feel as though anyone else would have given up and recommended replacement. The house hadn't been lived in for many years and therefor the line not maintained. Nate worked harder than anyone else would have and we have a clean free pipe. There are good people out there who want to work hard to get the job done!! To us Nate is one of them.
Melissa M. | Grand Rapids
Over a period of 5 days (including one 2AM call) Roto Rooter technicians came 4 times to resolve the sewer water backup in my rental house. In the end it was Dennis, the licensed plumber, who removed the toilet to root out from there to finally clear the 3 connected lines so the waste could run out properly. He stayed for 2 1/2 hours on his final visit and wouldn't quit until he discovered the problem and took care of it. And he did all of it cheerfully. He's a stellar employee and Roto Rooter should give him a truck with a lift (for that 270 lb. machine) so he can work for them for a long time!
Jane J. | Holland
Gavin was excellent! I am very pleased with his services.
Ciarra A. | Wyoming
Our technician, Nate, was very professional and serious about the service he was doing. A very nice as well. He was able to describe what the job entailed and the hows and whys of it.
L S P. | Grand Rapids
Tech walked me through each step of what he was doing and had great advice for avoiding future problems
Wayne D. | Wyoming
Dennis was very through in that he checked the basement drains in both the rec room and laundry room.
Jill E. | Grand Rapids
Jason was very professional, courteous
Janet P. | Grand Rapids
My family and I were very satisfied with your service. Nate the technician was awesome. Best customer service I have experienced yet in home repairs. He was so friendly and very informative. I am going to refer him to anyone in need of his services. Thank you!
Stephen A. | Grand Rapids
This has been my most positive experience with having someone come out for service.
Joyce J. | Marne
The technician was friendly and professional, we even found out that we went to the same high school and lived in the same neighborhood. He cleaned the area in my basement when he was finished and did a great job. My drain is clean and works beautifully!
Janie K. | Grand Rapids
Nate,the technician that was sent to our home was very knowledgeable and professional. He arrived within 4 hours after my initial call for help. My clogged drain pipe was cleared within a short time. We had two other issues that were on the back burner as it would be a full Saturday project, if not longer for my husband to complete. Nate called the office and was given authorization to tackle these two projects for me. I now have a laundry tub faucet that works..(awesome)...a toilet that no longer is wasting water...and a kitchen sink and disposal that is no longer clogged. I would recommend Roto-Rooter and Nate to anyone that has an emergency plumbing problem or a project that is just waiting to be tackled. As the saying goes,"Happy Life...Happy Wife!!" Thanks again for your great service. Sue C. Wyoming, Michigan
Sue C. | Wyoming
Nate was SO congenial and helpful! My situation was not a good one but he worked through it and stayed positive the entire time. Good customer service is rare these days but I can say that I would HIGHLY recommend Nate at Roto Rooter, Byron Center, MI.
Shirley D. | Coopersville
Nate,the technician that was sent to our home was professional and very knowledgable with our drain issue!! He made sure the clog was long gone before he asked me the magic question, "Is there anything else I can help you with ?" I had two other plumber issues that needed attention....he called and was given authorization to conquer these issues for me !! It didn't take him very long to accomplish these issues, they would have been a full frustrating day for my husband to try and fix them ! As the saying goes... A happy wife =a happy life!! I now have a clean drain in my kitchen,a toilet that is working properly, and a shiny new faucet on my laundry tub that works !! Thanks for making my day !! Sue C.
Sue C. | Wyoming
I went over the service needing to be provided at my home one time with Dennis and Greg. I was called back within a week and all of my needs were addressed. (Usually someone will forget a part or run into a problem they can't scale - not these guys!!) They were courteous, friendly and great to my pets. They even asked me if it was okay before they turned off the water!! They stayed until 6:30 pm to finish the job instead of having to come back, and before they left, they tested everything in the house they touched to make sure it was in working order. I love the things they ordered for me, too! Dennis and Greg are great - they made a big project look easy! I would recommend Roto-Rooter to any of my family, co-workers and friends!
Jane L. | Ada
The technician was friendly and professional, we even found out that we went to the same high school and lived in the same neighborhood. He cleaned the area in my basement when he was finished and did a great job. My drain is clean and works beautifully!
Janie K. | Grand Rapids
I was surprised to see Nate not put coverings on his shoes.
Joe D. | Grand Rapids
Dennis was our tech. He was very informative explaining required service and updates. He was professional and courteous. Time for replacement was even quicker than estimated. We were very satisfied with the quality of work, time of service and cleanliness of work. We would recommend this company and will use them in the future. If your fortunate enough to get Dennis as your tech. you will be pleased.
Don R. | Kentwood
It was great! Fast, efficient and kept me up to date on what was going on
Holly P. | Grand Rapids
The crew that came were very professional and knowledgeable. They diagnosed the problem and set about solving it. The problem was HUGE and got worse as their work progressed. They never gave up. They worked in 17 degree weather in a manhole that had probably been clogged with roots and impacted sewage for many years. Not once did I hear a word of complaint from any of them. Roto-Rooter should be proud of these guys. What ever your paying these guys it is not enough.
Larry P. | Holland
This was the second time we used your service and as with the first experience, we are very satisfied.
Bill/ Julie W. | Comstock Park
The entire time frame from my call for service to my paying the bill took exactly 40 minutes. I even asked questions! Fast, friendly, informative and knowledgeable in all aspects. They took care of a problem my husband had been working on for several weeks. I will call again if needed. Thank you.
Sandra W. | Comstock Park
The service is timely and accurate with all of the tools and technicians experts in their fields . The price is right and the performance of the work is well with in range of the price paid.
Robert R. | Wyoming
Josh was very knowledgable and very helpful! Will defiantly call roto rooter again in future!
Stacey V. | Rockford
Dennis was great! He was friendly and professional, very knowledgeable.
Solmeris H. | Grandville
Great Service! everyone from the person answering the phone to the technicians were very friendly and professional.
Holly P. | Grand rapids
We live in a large gated property containing 10 extra large breed dogs - though friendly they still tend to intimidate by barking and cause havoc throughout the household with service professionals around. NOT SO with your guys!! They did a great job, my animals really liked them-so no constant barking and I did not have to 'babysit' the while time! I wish all service professionals were like them
Lori A. | Ada
The service from the phone call to the office and the tech that came out to my house ... Awesome !!
Crystal C. | Grand Rapids
excellent service. the serviceman was very friendly and knowledgeable. he explained everything he was doing and why it was done that way. he even cleaned up the area he was working in. I would recommend Roto Rooter to everyone.
Dennis b. | grand rapids
Thank you Roto Rooter for your amazing service. Nate our technician was very friendly and informative. Honestly Nate had the best customer service skills I have seen in a very long time in home repairs. I am going to refer all my friends and family to Roto Rooter and especially have them request Nate to do the service. He did a great job and is a very hard worker. Our family really appreciates everything you did for us. Thank you
Stephen A. | Grand Rapids
Greg was great and very patient with all my questions. He explained the process and the six month guarantee. My only disappointment was that I forgot to use my ${esc.dollar}40 coupon that I printed from your website. My fault. Thank you for the prompt and excellent service. Jean W
Jean W. | Grand Rapids
While having a basement full of water from a backed up main line wasn't a pleasant experience, the Roto-Rooter people helped make it much better than it could've been. The lady on the phone was curteous and professional scheduling our appointment. The 2 guys that came to my house were excellent and right on time, staying way past the time they were supposed to leave work in order to get the job done. They kept me updated as they made progress or hit walls during the job, which was very nice as this was an 'emergency' plumbing job. My only complaint was that Roto Rooter didn't accept American Express for payment, but that's not a huge deal. They definitely will be my first call if/when more plumbing problems arise.
Marissa H. | Grand Rapids
Friendly service person, liked my dog, did a good job!
Susan R. . | Holland
Josh did a great job. Friendly and professional.
Justin W. . | Grand Rapids
Service person got here before the appointed time. Clean up very well. Will use Roto-Rooter again if needed
Tim A. . | Comstock Park
friendly and helpful service man was prompt and efficient
Gary M. . | Grand Rapids
Nathan provided excellent service and he has my highest recommendation. DAD.
David D. . | Grand Rapids
Roto-rooter was here at the time scheduled, got the job done quickly. The technician was professional and friendly, even gave me some advice on how to keep the problem from happening again. Would defiantly use them again if needed. Rockford Mi.
Ruth Ann P. . | Rockford
Brandon Campbell
Manager
616-233-9188
Address
Google+
1345 Monroe Ave NW, Ste 301
Grand Rapids, MI 49505

Back to Top
Business Account Login