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Roto-Rooter plumbers in Kent City provide full service plumbing and drain cleaning, including maintenance and repairs, 24 hours a day. Roto-Rooter's Kent City plumbers offer residential and commercial plumbing services that customers depend on for all of their local plumbing needs.

Trusted and recommended since 1935, Roto-Rooter is the premier provider of plumbing and drain cleaning services in Kent City, MI. Homeowners and businesses depend on Roto-Rooter 24 hours a day, 7 days a week. Our specialty is emergency services.

Your call will be answered by a trained customer service representative who will handle your request quickly and schedule service at your convenience

Roto-Rooter Plumbing & Drain Services
Manager:

Phone:
616-531-8409
Address:
Kent City, MI

Kent City Plumbing & Drain Solutions

  • Emergency Service
  • Available 24/7
  • Trusted & Recommended Since 1935
  • Licensed & Insured
  • Full Service Plumbing & Drain Cleaning
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Roto-Rooter Plumbing & Drain Services
Manager:

Phone:
616-531-8409
Address:
Kent City, MI

Customer Reviews

Roto-Rooter 4.9 out of 5 based on 133 ratings. 133 user reviews.
Roto-Rooter
  5 by Ruth T.
On a late Friday afternoon I was able to get quick, efficient, professional service. Antonio 880 was very helpful.
Roto-Rooter
  5 by Mark E.
Brandon was my service tech and I thought he did a great job in a short amount of time. Very professional! He took time to analyze the situation before he fixed the clogged drain. No unnecessary steps were taken in the process. Very personable guy, too. H knows his stuff!
Roto-Rooter
  5 by Rita W.
The servicemen were on time and seemed very competent in solving our problem. They were polite and serious in clearing our clogged drain. I've used other plumbers before to unclog drains, but the Roto-Rooter men knew what they were doing and completed the unclogging in a short time. I definitely would call them again for help...thank you, Rita Wolper, rilee51@bellsouth.net
Roto-Rooter
  5 by Alpha M.
Scott was great. Got the drain cleaned and cleared. He did a great job!
Roto-Rooter
  5 by Cynthia M.
Tony was great. Would request him next time.
Roto-Rooter
  5 by Joseph C.
John had to wait an hour for the ferry, which the dispatcher never communicated to him, take the ferry to Fire Island and take his equipment 1/2 mile to the house on a hot day. He had to snake the system and crawl under the house. Through it all John maintained his sense of humor, communicated everything he was doing and did an excellent job curing the problem. John was great.
Roto-Rooter
  5 by Scott A.
The plumber was excellent fast and in good humor. Awesome guy.
Roto-Rooter
  5 by Scott A.
The plumber was excellent fast and in good humor. Awesome guy.
Roto-Rooter
  5 by Robert P.
I have used several of your employees and John Sterling has consistently worked the best and cares about my problem. Others have come and some made me fell like they were mad at me for called them. But John makes me feel like he is looking out for us... I'm not sure I would be loyal to your service if it was not for John.
Roto-Rooter
  5 by Michael L.
We called Roto Rooter on a Friday night around 9:00 pm. We set up something for Saturday morning between 8:00-10:00 am. They had someone to our house by 8:15 am and out of there by 9:00 pm. It was very easy!
Roto-Rooter
  5 by James B.
We had a leak in our basement and Roto-Rooter responded within 35-minutes to the call. They repaired the leak and as always had professional and courteous people. I highly recommend their service to anyone!
Roto-Rooter
  5 by Lawrence D.
great job wonderful gentlemen will use roto rooter again
Roto-Rooter
  5 by Lawrence D.
great job wonderful gentlemen will use roto rooter again
Roto-Rooter
  5 by Mary R.
The serviceman was courteous and did a nice job.
Roto-Rooter
  5 by David S.
Great job
Roto-Rooter
  5 by The Kansas C.
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Roto-Rooter
  5 by Ron H.
Prompt, personable, and great job
Roto-Rooter
  5 by Kenneth O.
Had sewer line problems, Jason was on time and did a good job. Would call them again.
Roto-Rooter
  5 by Judy R.
All of the people that came out where very kind and understanding. Would use the service again.
Roto-Rooter
  5 by Alfred P.
Brandon was our service tech he was very professional he fixed our problem. He is a credit to your company based on my experience I highly recommend your firm thus I will use your firm in the future.
Roto-Rooter
  5 by Richard O.
I called Roto Rooter because I had an extensive list of items I needed repaired. I have used Roto Rooter numerous times in the past. I asked to have a person come out to give me an estimate. Robert Cummings came out, gave me the estimate, and we scheduled the work for the following week. He called me the night before to confirm his planned arrival time. He arrived on time and spent the entire day working on my issues. He did an outstanding job. Robert is a great representative of your company .
Roto-Rooter
  5 by Aaron F.
The technicians were able to visit me within an hour of me calling and told us upfront the cost of their work. They were fast, friendly, organized, and honest. They answered any questions I had, and hereby have my business whenever a problem may arise.
Roto-Rooter
  5 by Natalie B.
I'd like to say thank you for the prompt service. We called at 9:30am and a technician was at our house by 11:30am. Our 1 year old had just gone down for a nap when your technician, Tony Rogers (Tech 3595), arrived. He was so gracious about being extra quiet while he did his job to unclog our kitchen sink. Our house is tiny, so that is no easy feat! Tony was so nice and quickly got the job done. We really appreciated how thorough he was and will be specifically requesting him in the future. Thank you so much!
Roto-Rooter
  4 by Nanette F.
Very prompt and professional service. Jason was an experienced and efficient plumber. Will use your service again.
Roto-Rooter
  5 by Gary S.
I would like to Thank Richard who came out to deal with the clogged pipe that goes from the house to the street. He was professional and honest. He quickly accessed the situation and determined that the issue was with the curb box and not the pipe from the house and that it was the cities responsibility to repair. I called the city the next day and they came out the following day and fixed it. The fix did not cost me anything, the water is flowing properly and not into my yard anymore I appreciate Richards' honesty about the situation. Many thanks to him for saving me money and the repair was completed.
Roto-Rooter
  5 by Amy P.
I called Roto-Rooter Kansas City early this afternoon. A service man named Tom (760) arrived soon after. He cleaned the main drain in the basement that was backing up. The roots of my big maple were causing the problem. I also asked if he could clean the drain in the kitchen, it was backing up also. Both drains were cleared and are draining great! Tom also found the pipes leaking under the sink and replaced those. I appreciate the quick response and the the way Tom conducted himself. I will always ask for Tom.
Roto-Rooter
  5 by Amy P.
I called Roto-Rooter Kansas City early this afternoon. A service man named Tom (760) arrived soon after. He cleaned the main drain in the basement that was backing up. The roots of my big maple were causing the problem. I also asked if he could clean the drain in the kitchen, it was backing up also. Both drains were cleared and are draining great! Tom also found the pipes leaking under the sink and replaced those. I appreciate the quick response and the the way Tom conducted himself. I will always ask for Tom.
Roto-Rooter
  5 by David B.
Your folks were blessedly timely and were VERY courteous, professional, clean and explained everything they were going to do and then what they did. I could not possibly be any happier with your company from my first phone call until the time they left. I would not hesitate to recommend you to ANYONE!!! A special shout out to the head technician Rohming Sanga and his helper, who I unfortunately do not remember his name (Sorry!)
Roto-Rooter
  5 by Kitt T.
Justin tech #700 did a very nice job and was very courteous and quick.
Roto-Rooter
  5 by Laura E.
I had used a different service prior to going to Roto Rooter. Now I only use Roto Rooter because of the service I have recieved and know that I can trust them to send me a qualified plumbing technician to tackle my plumbing issues along with outstanding costumer service.
Roto-Rooter
  5 by Alden K.
Rich service technician 6670, did an excellent job from start to finish from diagnosing the problem to correcting the problem completing the work in one visit!
Roto-Rooter
  5 by Marc L.
Tech was friendly, knowledgable, and out in a timely manner. Would recommend!
Roto-Rooter
  5 by Debbie L.
I had a major pipe burst done to my sewer line and I am extremely pleased with the work performed by Roto-Rooter!!! My technicians, Mike & Wayne couldn't have been more knowledgeable or professional! They arrived promptly every morning working hard through a week of rain and then high heat! They always explained each step of the pipe burst process and answered all my questions. I know this big project was completed perfectly. They were also diligent with making sure the job site was cleaned up, and with the exception of the holes they had to dig, you can hardly tell they were ever here. I would highly recommend Roto-Rooter and specifically Mike & Wayne to anyone that needs their job done RIGHT!!! GREAT JOB GUYS and If I need other plumbing services I will call Roto-Rooter FOR SURE! Thank you from a very happy customer! Debbie L.
Roto-Rooter
  5 by Barbara B.
Mike did a very good job of unclogging my drain and he guaranteed his work for 6 months and cleaned up afterwards.
Roto-Rooter
  5 by Jim R.
on 7-11-15 rotorooter sent technician justin tech#700 to my home for repairs. justin was very polite and knowlegable. justin explain the problems in term that i could understand. i was very, very pleased with his work. i would very strongly recommed rotorooter. if i ever need his service again i will call and recommend justin #700 for sure!!!!!! thanks justin#700 for all your help!!!!!!!!!
Roto-Rooter
  5 by Michael J.
We are very pleased with the quick service and the friendly smile of the serviceman. He was very helpful and answered all of our questions. We will definitely be calling Roto-Rooter for any future plumbing issues. Thanks!
Roto-Rooter
  5 by Ralph F.
Abel was my Technician - he was one of the best Techs - he was friendly, completed the work professionally and was extremely neat. Any additional work required in my house, I would like Abel to perform.
Roto-Rooter
  5 by Kim H.
Dave Rathbun was great! He was helpful, very thorough, and answered all my questions and then some. He introduced me to his worker, Skip and complimented his work. You could tell they both took pride in their job and the work that they do. If what they do is a piece of art, they did a master piece today!!! thank you!!! KIM
Roto-Rooter
  5 by Ron E.
We experienced sump pump stopping yesterday July 8,2015. We had heavy rains and it was much needed. Roto -Rooter installed a new sump pump for us Memorial Day weekend. We called and they sent someone within 2 hours. Bless you all. It was a simple issue with a rock lodged preventing the pump to work. Thank you so much.
Roto-Rooter
  5 by Stan S.
Excellent service, fast, friendly, knowledgeable technician.
Roto-Rooter
  5 by Margie W.
Jason arrived on time for the appointment .. as before for previous service, he was very efficient, friendly, and knowledgeable about the service. It is always a pleasure to have him come do my plumbing repairs! THANK YOU, Jason and Roto-Rooter.....
Roto-Rooter
  5 by Mindy M.
I can't rave enough about your company and the technician, Justin, that came to my rescue on the 4th of July! He arrived within an hour and fixed my plumbing issue quickly. He was polite and the utmost professional. I also appreciated that your rates don't increase on a weekend and holiday.
Roto-Rooter
  5 by Jeffrey R.
Great customer service from the first phone call to the end of the project. Sent someone to help us in less than 90 minutes.
Roto-Rooter
  5 by John R.
Very efficient and effective. Good work done in a timely fashion.
Roto-Rooter
  5 by Charles K.
Service was great and solved our problem
Roto-Rooter
  4 by Michael C.
They came out in a timely manner. Great professional service.
Roto-Rooter
  5 by Jan C.
Technician was polite and he did a neat and clean job as well as fixing the problem,
Roto-Rooter
  5 by Thomas T.
Got quick, reliable and courteous service. Service technicians are knowledgeable.
Roto-Rooter
  5 by John H.
Dave was great--efficient, and explained everything. Highly recommend.
Roto-Rooter
  5 by Carol E.
really nice technician! Glenn Roeder, does a great job
Roto-Rooter
  5 by Margie W.
Jason arrived on time and quickly installed my new kitchen faucet. He was knowledgeable and courteous. He was neat and friendly. Marvelous man to work with..... THANKS, Jason and Roto-Rooter for taking care of my problem.
Roto-Rooter
  5 by Kimberly P.
First of all I would like to say that Greg was unbelievably awesome! He had to come to the house three times, but he was beyond patient each time. I was told by another worked that my PRV had to be replaced, but Greg tested it and said everything was fine. He discovered the problem, explained what had to be done and did it! The part wasn’t something your company carried, so he told me he had to go and pick one up. He came back the next day, put the parts on the tub and discovered they were defected. He told me he would locate them somewhere else and he DID! Greg is the BEST and so are you all! Thanks again!
Roto-Rooter
  5 by Zandra W.
Employee Gray, was such a great person and did a wonderful job. Hey explained my problem very well and made sure I was pleased with his work. Thank you Gray for your professionalism and great job!
Roto-Rooter
  5 by Shannon V.
I submitted a review on YELP. The address that popped up was for a Roto-rooter in Overland Park, rather than Kansas City, Mo, but I couldn't find a link to review for KCMO. My technician, Keith S, was superb.
Roto-Rooter
  5 by Ralph M.
Very professional and timely. They offer confidence they will get the job done. Only one constructive criticism. Rather than borrowing our shop vac for water, using one of yours that you carry.
Roto-Rooter
  5 by Janna S.
Prompt, early arrival, got the job done. Knowledgeable staff, approachable.
Roto-Rooter
  5 by Michelle L.
First technician was Cale Powers #1058 Camera technician was Jordan. Jordan was friendly, outgoing, and knowledgable. He left me with verbal and written explanations of my plumbing problem so I could make an informed decision on the resolution to the problem.
Roto-Rooter
  5 by Carolyn F.
Once again extremely satisfied with my service through Roto-rooter. The tech was knowledgeable about what was going on and explained it to me so I knew what to do to help prevent it happening. Thanks again roto-rooter and tech Jerod Cobb. I would definitely recommend roto-rooter to all my friends and family.
Roto-Rooter
  5 by Gayitri I.
Jimmy Miller was amazing. He showed up earlier than expected after some miscommunication with an earlier appointment. He was able to quickly assess the situation and find my missing diamond earring, saving me an extensive conversation with the warranty department at Costco. He saved the day! I can't thank him enough : )
Roto-Rooter
  5 by Michael C.
Kila was very friendly and performed a very professional service. Talked me through what he was doing the whole time.
Roto-Rooter
  5 by Lisa H.
I had a great experience after calling RotoRooter on a Friday evening. Found out our main sewer line had backed up all over the basement floor. I thought we'd have to either wait until Monday or pay a really high fee for a weekend call. But they scheduled us for the next morning and it was considered a regular day. (Sundays the same!) Our service tech, R'Cittio, was very friendly, professional, and walked me through everything before, during, and after. He was able to clear out the debris and show me the video of the cleaned out pipe all the way to the street. With a coupon I found on their web site ($30) the cost was $349. But that has a 6 mon. guarantee included. He also included at no chg a 64 oz bottle of their drain maintenance product and carefully instructed me on how to use it in my floor drain, sinks & laundry line. I fee I really got great service and my money's worth in instruction and customer service.
Roto-Rooter
  5 by Jo Ann B.
Oh my gosh! Not what I expected! The most wonderful service guy and so understanding! He came in and knew exactly what he was doing and so sensitive to how upset I was over this problem. It makes you want to have a problem just so you can call them. The lady who took the service çall was great to speak with also. She helped me with all my questions. I will never hesitate to call them in the future. Thank you, thank you!!!!!
Roto-Rooter
  5 by Jo Ann B.
Oh my gosh! Not what I expected! The most wonderful service guy and so understanding! He came in and knew exactly what he was doing and so sensitive to how upset I was over this problem. It makes you want to have a problem just so you can call them. The lady who took the service çall was great to speak with also. She helped me with all my questions. I will never hesitate to call them in the future. Thank you, thank you!!!!!
Roto-Rooter
  5 by Francis B.
Roto-Rooter responded promptly when the sink in my kitchen backed up. The plumber was friendly and solved the problem in less than an hour even with me watching over his shoulder and asking questions.
Roto-Rooter
  5 by Rachel K.
Gray did a great job. He was quick and efficient
Roto-Rooter
  5 by Gerardo S.
The technicians were professional in their jobs ; real polite , and friendly.
Roto-Rooter
  5 by Gerardo S.
They were very efficient, thorough, and courteous.
Roto-Rooter
  5 by Dan K.
R'Cittio was very personable, very positive attitude. did a clean and professional job. Was on time, explain what he was going to do and did it! he opened one drain that was not open for 20 years. (three or four others tried) including me. Dan King.
Roto-Rooter
  5 by Joely M.
Excellent service. Lee was very knowledgeable, professional and courteous. Let us know best time and price of services needed. Also quick dispatch turnaround time.
Roto-Rooter
  5 by Tony D.
Larry, not only fixed our sump pump but fixed our toilet while he was here. My life is much easier now and our problems fixed.
Roto-Rooter
  5 by Rebecca H.
Jason and Andy did a great job!
Roto-Rooter
  5 by Sharon G.
This is the second time I have used Roto Rooter this year and I've been very pleased both times. Justin provides clear honest explanations of alternatives and cost. He completes the job quickly and so far there have been no additional problems. I'm recommending Roto Rooter to my friends.
Roto-Rooter
  5 by Gloria M.
Roto Rooter has come to our rescue once again. We had a puddle in our basement drain caused by our kitchen sink. The Roto Rooter representative said someone would be at the house in about 2 hours. The technician arrived within one and a half hour. He promptly went to work and cleared out the problem. Thank you #700 Justin! He was courteous, professional and effective. Thank you RotoRooter.
Roto-Rooter
  5 by Maryellen W.
Patrick did a great job. I would recommend him and Roto-Rooted.
Roto-Rooter
  4 by Gina S.
Tim did a great job a unclogging our toilet.
Roto-Rooter
  4 by Edward B.
Free estimate was a treason to use Roto-Rooter. Both the estimator and the technician wetre professional.
Roto-Rooter
  5 by Donna H.
Ben was amazing! He came out within 30-minutes of our call. From the moment he arrived, he really cared about fixing our plumbing issues and was persitent til he had everything working properly! We can't thank him enough! (Donna H., Empire, MI, June 8, 2015)
Roto-Rooter
  5 by David K.
We had Mike and Mike come to our home 6/9/15 to unclog a blockage in corrugated drain piping running from from a downspout to the back end of the property. They efficiently hydro blasted the dirt and debris in the line so that flow was restored. Following this they used a drain scope (TV) to determine if there were problems in the line that slowed flow. They identified 3 bad sections using the camera and then pinpointed the blockage with a sophisticated scanner. the blockages were then identified with a marker which will make it easy for the landscaper to dig up and replace the damaged sections. The guys were great to work with! Paying a bit more for the tech approach allows us to more efficiently identify and correct the problem, hopefully once and for all. Thank You! Roto Rooter has the tools needed for this sort of work. They are efficient and honest
Roto-Rooter
  4 by Sheldon G.
We recently had the outside sewer line from the street to the city line replaced as the clay pipe was punctured from tree roots. The crew was very professional and curteous. The job was done in a neat and timely fashion.
Roto-Rooter
  5 by Allison L.
Thank you Rotor-Rooter for your fast, courteous, professional service!
Roto-Rooter
  5 by Allison L.
Had a sewer back up today here, in Columbia, and Dave #861 our plumber was very courteous and professional. He explained what he would do as well as the cost up front, fixed our problem and told us how to prevent further backups. I appreciate the quick and professional service we received from Rotor-Rooter and would be glad to recommend to anyone else with plumbing problems. Thank you Rotor-Rooter! Inv# 30644.
Roto-Rooter
  5 by Karlin K.
John Young, Technical #1458, did an awesome job unclogging my kitchen sink drain. He truly went the extra mile. Very professional, knowledgeable, nice, and honest guy. I give him 5+ gold stars.
Roto-Rooter
  5 by David D.
We had just moved in and had no water. The city told us the line going into the house had been cut so we connected it, not knowing that it was for the outdated plumbing system. When we turned it on we had flooding everywhere Because the old lines were not capped. We then called Roto Rooter and Carlton came to our rescue. He was there till 11pm trying to find where our new water system came in and capping off the old and cleaning up the mess. He came back the next morning and spent the entire day helping us get water into the house. Carlton is the best! We had one issue after another with this plumbing and he never took a break or even a lunch. If we ever have a problem in the future we want Carlton to fix it for us. We want to say thank you so much for his help and positive attitude!
Roto-Rooter
  5 by Arlinda J.
I always request Dwayne #3453 when we have a problem at Plaza Point. Being an apartment complex manager I need to be able to count on a professional coming out when we have plumbing problems. He is so courteous and knowledgeable and I know I can trust him to get the job completed correctly and treat everyone he comes into contact with in a friendly and respectful manner.
Roto-Rooter
  5 by Christine T.
Fast, Friendly Service.
Roto-Rooter
  5 by James C.
Our technician was Dewayne tech no.3453. A really nice guy who did an excellent job. I would highly recommend him.
Roto-Rooter
  5 by Julia J.
From the placement of my call for help, I was impressed. Vicki took my call and was pleasant, polite and helpful. I appreciated she referred me to the website to obtain a coupon to use today! Mark, the technician, arrived in a timely manner. I appreciate his politeness and introduction upon arrival! He was very informative and honest. He explained the process of cleaning the drain and how to utilize the enzyme cleaner. When the job was done, he cleaned up after himself. Definitely will use Roto-Rooter again!
Roto-Rooter
  5 by Michelle S.
Justin did an exceptional job! Very professional and knowledgable. I would recommend him to my family and friends. Thank you!
Roto-Rooter
  5 by Brian B.
I was very frustrated after the first visit. That night a new problem developed that had never been there before. The call center experience was awful and gets 1 out of 5 stars. The person I talked to at midnight was rude and acted like they didn't want to be there. I was then given two calls during the night updating the status only to have the second call tell me they were not coming during the night now. I was told between 8 and 9 am. At 8:45 am I called to follow up on status and got awful customer service from the phone operator, rude and not helpful. I pushed back and finally got an acceptable answer. I am still not sure why my midnight emergency call AFTER a service call was not a top priority. Well the technician showed up, his name was Tony #3595. He gets 9 out of 5 stars for his AMAZING service. We walked through what happened, he then went above and beyond to find out what happened. He found the issue and fixed the issue. The service guy the day before did a fine job, but we learned he could have done a bit more. Tony did awesome, and he is the only reason I will ever consider using roto-rooter again.
Roto-Rooter
  5 by April C.
I had a mainline back up and thought I could have a friend take care of it for me that used to be a plumber but he could not. So I called root-rooter and very quickly they sent out Tom (760). Not only did Tom get the problem fixed in less then an hour but he made me feel like I didn't just have a plumber in my house he made it seem like I had a friend. He was one of the nicest people I have ever met and made me feel very comfortable about having a "stranger" in my house as a matter of fact from the greeting at the door I felt like I had known him for years from the friendly smile to the protectors he put on his feet to keep my house clean. He treated my house and me with the utmost respect and I would highly recommend using root-rooter because if they have people like Tom working for them then that is the type of company I want doing the work in my home. Thank you root-rooter for fixing my problem quickly and in a clean matter.
Roto-Rooter
  5 by Mary Joy F.
Excellent and fast service. Repaired damaged water line and took the time to explain everything to us. Highly impressed with the service call and on a Sunday. It kept our new floor on schedule for Monday!
Roto-Rooter
  5 by Jaret T.
Plumber came out the same day and fixed our broken water valve. Prompt courteous service, very happy with the outcome!
Roto-Rooter
  5 by Eric W.
EXCELLENT, on time service. im in kansas city mo. technician was jason meyer, # 031
Roto-Rooter
  5 by Byron M.
Our guy Mike Campbell was easy-going and professional. He was willing to listen and then evaluate and come in and unclog two basement drains which had been in difficulty for years. He kept prices reasonable to only services we needed. So glad We called you and wish we'd done it long ago.
Roto-Rooter
  5 by Rich G.
David (861) was great. Fixed my sewer issue, educated me on what to do to prevent further issues, made several suggestions and was most informative. I very much appreciate his time in my home.
Roto-Rooter
  5 by Jeff D.
Before calling Roto-Rooter I did same of my own basic troubleshooting. Once I realized the issue was beyond my abilities, I called in the pros! Larry was fantastic. He showed up in the specified time window and was extremely professional. He quickly and accurately diagnosed the issue and had our kitchen back to normal within an hour.
Roto-Rooter
  5 by Roxann K.
The service technician was knowledgeable and efficient. He was friendly and was careful to wear booties in my home - so I gave his service five stars. The only negative was that the technician reminded us (five times) that he didn't charge us and that other (I'm assuming Roto-Rooter) technicians would have charged us $110- even though your website clearly states you offer free estimates with no trip charge. He led us to believe that he was making the decision - not the company - to give us a free estimate and waive the trip charge. Having a technician offer services free outside of what is normal for your business might seem like a positive message, but it made us very uncomfortable. It was so awkward because we kept thanking him after each reminder. I felt like he was using his "favor" as a way to get us to purchase his drain cleaner. We were left feeling so uncomfortable that we did purchase the product. I would much rather deal with someone who follows company policy at all times. He also repeatedly said, I'll be honest with you... which may have been just a phrase he uses - similar to someone else saying, "um", but if someone says he will be honest with me I assume there are other times he is not honest or that others in the company are dishonest. I'm not trying to be picky - but everything the technician says should match the language of your marketing collateral. I do business with larger reputable brands for the consistency in pricing, policy and service quality. Maybe he was encouraged to "be honest" and give us "free services" in order to avoid a zero revenue house call. If so, it did result in a purchase, but made us question the integrity of your company.
Roto-Rooter
  5 by Linda And Jim R.
You guys were GREAT! I called the (district manager?) Brian Foster at 7am and he had a Roto Rooter service technician (Robert Boyle) out to the house by about 8:30am. Robert snaked the drain from the top and the bottom and called Mark Adams to put a camera in the pipe to see the problem. Josh Phillip and Paul Rockwell came to help with the water damage and restoration. Everyone was helpful and tried to make me feel comfortable with a problem that seemed impossible to solve very quickly. The sink, toilet and tub have been moved and the floor completely pulled out to allow the area to dry. Mark has a plan to replace the main sewer pipe from the house all the way out to the city connection and explained everything to me as well as my insurance company. This will be expensive, but I have faith that it will be correct once finished. Thank you so much for all the help and know that I will gladly recommend your services to anyone in need of plumbing, but especially in need of help with the terrible "poop" mess caused by a broken and backed up sewer pipe! Thanks again. Linda and Jim
Roto-Rooter
  5 by Amanda O.
Roto-Rooter was great! Fast and friendly, did a great job with a great guarantee!
Roto-Rooter
  5 by Karen M.
All was taken care of quick and easy, thank you for being able to help us right away. Our plumber was clean and friendly. We will use Roto-Rooter again when needed.
Roto-Rooter
  5 by Glenda M.
Chris was awesome - fixed the problems, explained it all clearly!
Roto-Rooter
  5 by Connie W.
I was extremely pleased with the Service Technician. Larry was courteous, friendly, informative and professional. I am pleased with the work that he completed to fix my pressure reducing valve and leaking T&P valve on my gas heater.
Roto-Rooter
  5 by Ruth S.
Roto-Rooter came to my home within the time block they gave me, Aaron was quick to identify the issue and seemed to understand my distress. I feel he went beyond the call of duty and have already referred Roto-Rooter to about 3 individuals. I was so relieved to have my problem corrected and an explanation as to the cause.
Roto-Rooter
  5 by Frances H.
Had a crack water pipe leading into our house, call Roto-Rooter, and Kila came out (technician #819) he did a fantastic job. He was very professional and gave some tips on waterlines . Thanks so much..
Roto-Rooter
  5 by Cynthia T.
Did an excellent job and gave a great suggestion. Would recommend roto-rooter.
Roto-Rooter
  5 by Cynthia T.
Did an excellent job and gave a great suggestion. Would recommend roto-rooter.
Roto-Rooter
  5 by J D S.
Rob did a good job as always.
Roto-Rooter
  5 by Kary K.
I can't tell you how impressed I was with the plumber that came to my home, Sergey Yakovlev. He worked very very hard and really made sure he did what needed to be done. I will be calling Sergey for all my future plumbing needs. Thank you for providing such a capable individual.
Roto-Rooter
  4 by Karen C.
Technican was very nice and did a good job.
Roto-Rooter
  5 by Robert Dale C.
Thank You
Roto-Rooter
  5 by Tina H.
Your Technician, Justin was great!! His Technician Number is 700. Way to go on excellent customer service.
Roto-Rooter
  5 by Michael D.
I was extremely satisfied and happy with the service from Roto-Rooter. The technician was able to get the drain in my church working again. He helped us discover what was the cause of our problem. Glad we could get the problem taken care of right away. Thanks for your work!
Roto-Rooter
  5 by Dennis L.
Great service. Our plumber was very professional and responsive to our needs.
Roto-Rooter
  5 by Shawna S.
I appreciate that the technician identified the problem quickly, worked in a way that saved us some money, and was polite and professional.
Roto-Rooter
  5 by Deborah W.
Been with the same company for years! Always excellent service! Keep up the good work!
Roto-Rooter
  5 by Stefan P.
Roto-Rooter was diligent, professional, fast and went above and beyond. After all plumbing services through my home warranty provider only had 100 ft of cable available, I was finally given the go ahead to go outside their network. Based on a recommendation of my neighbor, I contacted roto-rooter who immediately sent Justin over the same day with 200 ft of cable to get through the main drain clog. After working tirelessly the afternoon and evening to try and open it up with 200 ft of cable, Justin suggested to have the drain hydro jetted to get rid of the clog. The next morning, Tony came out and hydro-jetted the main drain resolving the issue in what seemed like mere minutes compared to all the trouble we had already been through before. Both men were most courteous, with attention to detail and finishing the job to the very end. I could not be happier. thanks so much to the team from a happy customer.
Roto-Rooter
  5 by Dacia P.
Showed up early which was wonderful, fixed our spewing pipes in the basement even though it was a weird situation and there was no part for it in the van. Patrick went to the store and found what he needed to fix it. It was fixed quickly and completed without a worry. - Kansas City KS
Roto-Rooter
  4 by Karen C.
The tec that did the work was very pleasant.He also answered all my questions.I would use RR again.
Roto-Rooter
  5 by Robert B.
Rommel, the service tech was polite efficient and thorough. Vicky, who took my service call was most pleasant and provided excellent customer service.
Roto-Rooter
  5 by Andrea M.
Technicians are professional and knowledgeable, very good at clean up and completing work in a timely manner.
Roto-Rooter
  5 by Shawn M.
Brad was very good at repairing/replacing my sump pump and he explained everything he was doing and why he needed to do it. He was very pleasant and even took the time to make friends with my three big dogs. Thank you!
Roto-Rooter
  5 by Justin L.
Brian was very helpful, and was able to fix my problem. Made sure everything drained and was cleaned before he left.
Roto-Rooter
  4 by Cheri D.
They did a wonderful job!
Roto-Rooter
  4 by Richard M.
Arcittio was extremely personable and efficient in dealing with us. He took his time to explain what he was doing and what he thought the problem was. corrected our problem for now. Thanks!
Roto-Rooter
  5 by John .
Archie and Alexander did such a great job, they made us feel comfortable with their professionalism and dedication to getting the job done. It was a huge job of restoring normal drainage for our old house. They got it done quickly and neatly.
Roto-Rooter
  5 by Myra H.
Very friendly and the job was performed and was I was shown how and why it was done.
Roto-Rooter
  5 by Melissa A.
You do an excellent job on difficult jobs that could have cost way more than they did. Also with no damage or repair work to original structure.
Roto-Rooter
  5 by Lori B.
Scott Sylvia came 1/2 hour after I called to unclog my toilet. He was so helpful and nice and did a great job. I will highly recommend Scott and Roto-Rooter. Great job!!
Roto-Rooter
  5 by Glenn W.
The person that came to my house was fantastic! I could not have been happier with the service!
Roto-Rooter
  5 by Howard A.
Tech was great and did a really nice job. Thank you!
Roto-Rooter
  5 by Betty S.
Very happy with the two men who came out they explained the problem and fixed it quickly, very happy thank you
Roto-Rooter
  5 by Myrtle W.
My technician, Gray #916, did a excellent job. He was honest, straight forward and explained all my options. His work was exceptional and he did a great job installing the water heater. I will definitely call this company again when I need this type of work to be done. His customer service skills are excellent, you couldn't ask for a better technician.
Roto-Rooter
  5 by Yoanna T.
NEVER DISAPPOINTED I COULDN'T USE MY CHARGE CARD FOR PAYMENT $500 FOR 500 MILES
Roto-Rooter
  5 by Heiner P.
Tech had to spend a lot of time...over 3 hours to clear the line. But its seems to me very expensive...$380 to clear the main water line.
Roto-Rooter
  5 by Virginia W.
very pleased with the performance of you technician
Roto-Rooter
  5 by James H.
Our service person, Jim Young (#1458), was wonderful. He was very professional, informative, and knowledgeable. If we need any plumbing or drain service in the future, we will ask for Jim.
Roto-Rooter
  5 by Julie P.
Eddie, was professional and very informative. I'm glad to have contacted Roto Rooter for assistance.
Roto-Rooter
  5 by Alexander B.
Only delivered Gallon of Pipe Shield but ws on time and very courteous. A little pricey but does the job so can't complain.
Roto-Rooter
  4 by Jeff G.
Technician did a very good job.
Roto-Rooter
  5 by Janet S.
Our emergency happened on a Saturday night...between 10PM - 1AM. The job was not an easy fix. Technician was knowledgable, experienced and very nice. The city of St. Paul was also involved as advised by technician. We are satisfied & happy customers.
Roto-Rooter
  5 by Jessy K.
Dwayne showed up quickly, talked to me about options before he started so I knew exactly what I was paying, and then did an excellent job fixing my drains. He was quick, professional, and extremely helpful with all of my questions! I highly recommend him for all of your plumbing needs!
Roto-Rooter
  4 by Colton H.
good
Roto-Rooter
  5 by Ana B.
I had called on a Monday late afternoon with a backed up sewer line issue and they were very responsive to set up a visit for the following day. Received a call that they would be out sooner than scheduled, despite the weather conditions the service tech was friendly and eager to solve the issue. Although it was not something that could be resolved in a day John and his team kept in touch and communicated with me insisiting he would handle getting the situation taken care of and in the meantime would support me if I had any further issues. He worked with the developer and the city to resolve the issued and it has been fixed. I will definitely contact Roto Rooter for any future issue I may encounter.
Roto-Rooter
  5 by J D S.
Rob did a great job as always.
Roto-Rooter
  5 by Connie K.
All your technicians need to be like Marcus! He was professional, courteous, and extremely talented. He knew exactly what he needed to do to fix our problem, and did it with a smile. It was not an easy job - at all. Our clog extended hundreds of feet. He took care of it with ease and confidence - making it appear easy. Kudos to Marcus..... and to RotoRooter, for having such an exceptional employee! Thanks to you both.
Roto-Rooter
  5 by Derrick J.
They did a world class job.
Roto-Rooter
  4 by Olukemi O.
no problems
Roto-Rooter
  4 by Olukemi O.
no problems
Roto-Rooter
  5 by Marty W.
The Roto-Rooter call system responded to my drain need very well on a Sunday morning. Your man on the job Greg Thompson was excellent: highly professional, responsive, friendly.
Roto-Rooter
  5 by Elmer K.
The service technician found that our lateral was fine but that the city sewer was blocked with water standing in the manhole in our front yard up to the level of our basement. He also had Roto-Rooter water restoration contact us. The technician called the next morning and arrived at our home in a timely manner. He looked at our homeowners policy and advised us to contact the city and our insurance company. We were very happy with your service.
Roto-Rooter
  5 by Elmer K.
The service technician found that our lateral was fine but that the city sewer was blocked with water standing in the manhole in our front yard up to the level of our basement. He also had Roto-Rooter water restoration contact us. The technician called the next morning and arrived at our home in a timely manner. He looked at our homeowners policy and advised us to contact the city and our insurance company. We were very happy with your service.
Roto-Rooter
  5 by Glenn S.
Technician was very friendly, helpful and fixed the problem quickly.
Roto-Rooter
  5 by Morlino M.
Jenner was very professional. He was an expert at his job. Very courteous. I am extremely satisfied
Roto-Rooter
  5 by Joe C.
I have a rental unit in Killeen and the technician that was sent was very knowledgable. He went out of his way to insure that the main drain was free of the clog. He found that the clog was on the city side and he help me get in contact with the city and made sure it was taken care of. Mr. BJ Baechler #162 is awesome and I would highly recommend Roto-Rooter to service my properties in the future. Thank you!
Roto-Rooter
  5 by Beth W.
The service man, Paul, was very professional and I appreciate his honesty. Thanks for a wonderful first experience and you now have all our business!!
Roto-Rooter
  5 by Steven M.
Excellent service - Drew was great!
Roto-Rooter
  5 by Shatisha F.
My technician Gray was awesome. Will be using this service again.
Roto-Rooter
  5 by Mark S.
Dwayne did a great job, nice, cautious, courteous, and cleanliness was all top notch.
Roto-Rooter
  5 by Shirley C.
He used the camera and showed me the break in the pipe where roots were growing. He said it was most likely the city's responsibility to fix it. I contacted the city and they agreed it is their problem and will fix it soon
Roto-Rooter
  5 by Margaret W.
The Restoration Manager and Team were excellent and kept me and my husband informed on what needed to be done. Great Team!
Roto-Rooter
  5 by Margaret W.
Excellent service from the technicians, ROTO Rooter Restoration Manager and team that reviewed the damage. Service was timely and kept me in formed every step of the way. Thank you!
Roto-Rooter
  5 by Lorraine H.
Great job
Roto-Rooter
  5 by Maurice W.
The serviceman was competent and did his job in a timely manner.
Roto-Rooter
  4 by Melissa S.
Great service. Very professional and quick!
Roto-Rooter
  5 by Mark C.
Very well
Roto-Rooter
  5 by Marla G.
Tom (#760) was very polite and knowledgeable. We appreciate the fast response to our plumbing problem.
Roto-Rooter
  5 by Linda L.
Nick was a excellent technician.
Roto-Rooter
  4 by Michael C.
For service on April 5th you did NOT inform DCWASA that they NEED to replace a broken sewer line at 201 9th St. SE which is on DC city property. Your invoice # 13-252196 from technician David # 2912
Roto-Rooter
  5 by Katherine E.
Dwayne was wonderful in explaining everything from beginning to end and the next steps with the camera and how to keep the drains clean.
Roto-Rooter
  5 by Elizabeth G.
I had two problems three weeks apart, the second being an emergency situation. I was surprised that I was able to receive service within 24 hours of calling in both instances. Received prompt and professional service. Would definitely recommend Roto-Rooter and will definitely use their services again.
Roto-Rooter
  5 by Adrian B.
Initial call promised 3 hour window. Had a great service tech arrive in just 1 hour. Problem solved quickly and work guaranteed. I'll never call anyone else.
Roto-Rooter
  5 by Leesa J.
The technician was prompt, professional and clean! Great service!
Roto-Rooter
  5 by Douglas M.
Rommell was OUTSTANDING not only in service but in his professional manner. I must say you folks hire the BEST!
Roto-Rooter
  5 by City Of Frontenac P.
great job
Roto-Rooter
  5 by Michael F.
Both Justin (#3455) and John (#3201) were great today, they showed me everything they were doing and walked me through the process of contacting my city government to get support for the Sewer Lateral project. I'm very glad they helped me work through things today!
Roto-Rooter
  4 by Robert H.
THe service techinician that arrived was very professional, and knew what he wanted to do to correct the problam. He was able to use the feedback that I had given him and the root clog in the drain was removed. Very satisfied with his performance.
Roto-Rooter
  4 by Robert H.
THe service techinician that arrived was very professional, and knew what he wanted to do to correct the problam. He was able to use the feedback that I had given him and the root clog in the drain was removed. Very satisfied with his performance.
Roto-Rooter
  5 by Reginal M.
Original call placed on Friday tech arrived on Saturday
Roto-Rooter
  5 by Joseph D.
Marcus arrived in a well marked van & quickly walked to my open & lighted garage door. He politely greeted me and we shook hands. I showed him to the basement where floor drain had overflowed. He viewed the situation and suggested use of a camera to view the stoppage suggested. He brought in his equipment and worked steadily until the water cleared and went down. He offered me pamphlets as he gave me a copy of work done. I thanked him for a job well done. He cleaned my floor up and he was a very personable gentleman.
Roto-Rooter
  4 by Howard M.
The technician Dwayne, #3453, did a great job. Very prompt and made sure to clean up after himself. The only problems were with the people after him. The clean up crew would say they would be here at 9am, show up 30 minutes to an hour late. One day they didn't show until 2pm and had an attitude that they had to wait a few minutes to be let in. They left without telling us the last 2 visits, which meant our garage door was left open unattended. They did a nice job and worked hard, I just don't appreciate the lack of communication, nor the fact that we had to clean up their fast food trash after they left.
Roto-Rooter
  5 by Brandon K.
I had the pleasure of having Evan from #145 come out to my property and investigate my blockage problem. He was extremely personable. He educated me about my drainage system. He allowed me to watch the snake cam to discover my home wasn't even connected to the city sewage system. No one informed me when I bought the home that I was connected to septic and not city sewage. He even informed me on how I can properly go about getting connected to the city system. In the mean time he fixed my immediate issue by removing the blockage. I am thankful for her service and his friendly personality.
Roto-Rooter
  5 by Wilma F.
Was satisfied with the service.
Roto-Rooter
  5 by Marie D.
Service person was very helpful. Called the city of Columbus water and sewage per his idea and problem was resolved without having to pay any additional out of money. Thank you so much.
Roto-Rooter
  4 by Linda Y.
service man John was very nice and helpful. But I think the fee is to high. It should be at least 100.00 less.
Roto-Rooter
  5 by Dale W.
The serviceman was very knowledgable , friendly, and courteous .
Roto-Rooter
  5 by Carole F.
Dwayne (#3453) was excellent. He arrived on time, and was pleasant, neat, thorough, and professional. He was not hurried and took time to explain to us what he was doing and why. I would definitely recommend him to anyone needing plumbing service. From the camera check that we needed to have run the next day, one could see what an outstanding job he did on our pipes. (The only problem I have had is in trying to fill out the Google Plus survey, which Dwayne told us could enter us in a weekly contest to refund $500. If you can enter us in this contest from this survey, please do.) Thank you.
Roto-Rooter
  5 by Glenn H.
Matt Smith, was friendly and know all questions asked. His personality was personable and I was totally satified with his service.
Roto-Rooter
  5 by David P.
the guys did a great job very professional
Roto-Rooter
  5 by Larry O.
Nick arrived within the stated timeframe and completed the job in a professional manner, explaining each step along the way. Very pleased with the end result. Thank you.
Roto-Rooter
  5 by France D.
I was very happy with the service provided and with the technician ability to do the job in a timely manner. Thank you roto-rooter for your service technicians name mark tac number 283
Roto-Rooter
  5 by France D.
I was very happy with the service from roto-rooter technician name mark t-number 283.he came in on time and done a great job at my home, and after he was done he explained to me about my service that was done, and what could be done to prevent it from happening again. I was very happy with his professional and his skill do to the job at hand. Thank you roto-rooter. God bless
Roto-Rooter
  5 by Lisa H.
Awesome service
Roto-Rooter
  5 by Karen M.
Juan did a wonderful job I highly recommend his plumbing services
Roto-Rooter
  5 by Reanne S.
Very fast response time on a Sunday afternoon. He fixed the issue quickly and with a smile in a gross situation. thanks for the help!
Roto-Rooter
  5 by Nona M.
Nick tech 339 was extremely professional and helpful to my 81 yo mother. Had to call on Sunday afternoon and got prompt service. Would use again. Thx
Roto-Rooter
  4 by Teresa R.
Ben, my service technician from the Ewing, NJ office, was wonderful. He arrived well within the scheduled time frame, handled the problem, and left the area clean and neat. I appreciate that Rotor-Rooter does not charge extra for weekends and night visits. Also, my understanding is that if I decided not to go ahead with the job after my estimate, there would be no charge for the visit. You won't find that with many companies -- they usually have a trip fee. Thanks Roto-Rooter.
Roto-Rooter
  5 by Whitney Z.
My service Tech 409, Jay B. was excellent. He was tidy, quick to get to the house and got my shower unclogged in no time. I will definitely be calling on him again. thanks!
Roto-Rooter
  5 by Donna R.
Your technician Justin Tech #700 did an excellent job. He was very professional and courteous. I appreciate how efficiently he worked and had our drain cleared out and back in working order in a short amount of time. I will definitely use Roto Rooter again if the need arises.
Roto-Rooter
  5 by Keith K.
Dan did a great job
Roto-Rooter
  4 by Sherry W.
Technician did not have shoe covers, said you was out. Bad time of year to be out of shoe covers.
Roto-Rooter
  5 by Richard K.
R Cittio (tech # 447) was very prompt in arriving within 2 hours of our call. He cleared the garage floor drain in 20 minutes or so. Excellent service.
Roto-Rooter
  5 by Jean C.
Jeremy was great! Explained everything, fixed all my issues and cleaned up afterwards too. Also came with an hour of calling.
Roto-Rooter
  5 by Dave W.
The service technician was great - Jacob Thomas
Roto-Rooter
  5 by Adam F.
We've been dealing with a Baltimore City sewer line break for some time now, but Tommy Bond tech #3345 has been very helpful during this entire process.
Roto-Rooter
  4 by Steve S.
Roto-Rooter was great on a Sunday at 2:30pm. I called them and they had Nick (Tech #399) out here by 3:15pm. Nick accessed the issue quickly and was thorough in running through my options and quote for the repair. After my approval, Nick efficiently fixed the leak and was on his way in less than half an hour.
Roto-Rooter
  5 by Kaylein T.
My technicianJared Cabb was very professional and I'm very pleased with his work.
Roto-Rooter
  5 by David S.
Whoever the lady was that called me (twice, which was nice; to inform me I was next in line, and then the tech was on the way) was rather unprofessional. She was talking to other persons in her office and I had to say hello twice; the second time sounded like a party was going on. The tech, Kila was very nice, skilled and informative.
Roto-Rooter
  5 by Joanne T.
Kelly, the service technician was very professional, and very informative. I told the initial phone representative, as well as, the rep who called to tell me his technician would be coming that I DID NOT need any clean up. Yet estimators were sent. Not impressed.
Roto-Rooter
  5 by James L.
my service technician, Mark, was very knowledgeable and friendly. Looked at my problem and explained what needed done and even other options that might be cheaper for me. great person and company to work with
Roto-Rooter
  5 by Peggy K.
We want the same guy to come back every time we schedule an appointment! He was professional, trustworthy and pleasant. Gladstone, Missouri
Roto-Rooter
  5 by Dennis B.
Very happy with entire experience. Especially since it was a Sunday! Thank you!
Roto-Rooter
  5 by Tony G.
Cory went above and beyond to help us. He took it personal and really showed compassion to our problem. Though unable to resolve it that day, he left me with a plan and followed up with me the next day. Continuing to follow his idea, the frozen line finally unfroze today(3days later). He tried everything he could while he was here and kept in contact with his boss for suggestions to help us. We all wanted to avoid breaking ground. The frozen line was 35 feet from our house and about 25 feet from the curb box which put the blockage at our 10 foot high retaining wall. If it wasn't for Cory having faith and dedication, we would've waited until the spring thaw. Thank you so much Cory!!!!!
Roto-Rooter
  5 by Lisa R.
Jon Duncan was extremely professional. He assessed the situation and quoted me a price. After about 15-20 minutes, he explained that the leak was on the city side and he had already called SAWS for me so they can come out and repair the leak by my water meter. Within the hour, SAWS was outside of my house and repairing the leak! Wow..I would definitely call and request Jon Duncan again should I ever need a plumber.
Roto-Rooter
  5 by Woods Chapel Community Of Christ R.
We had a frozen/broken pipe emergency with only three hours to spare before hosting a dinner for 50 people and needing water to prepare the meal. Roto Rooter sent a plumber within 30 minutes of calling them. The plumber was friendly and reassuring. He worked quickly to make sure we were ready for our guests. I will definitely recommend Roto Rooter to others.
Roto-Rooter
  5 by Brian S.
All three of our toilets started overflowing on a Sunday - not a great day to get plumbing service. While it seems RotoRooter was having a busy day, the technician Coby showed up and solved the problem quickly (roots between the clean-out and city line.) Coby was very friendly, professional, and checked everything three times over to make sure that the clog was clear. We're incredibly happy with the service - thanks for saving the day!
Roto-Rooter
  5 by Bob S.
Andrew (Lakeland, FL) fixed pipes under the kitchen sink and removed clogged matter from the pipes. He was courteous and professional. We appreciated the excellent service.
Roto-Rooter
  5 by Glenn S.
He was fast, friendly and efficient! We were very impressed with his work. I even mentioned how good your company was on facebook, too!
Roto-Rooter
  5 by A Victor G.
Professional but honest and with a solution to our poblem. Same day service due to the urgency we exhibited. And you may not be the cheapest but you are always a phone call away when we need help.
Roto-Rooter
  5 by Carl K.
Antonio Watson, my service rep., did an amazing job!
Roto-Rooter
  5 by Shirley F.
The young service tech was very knowledgeable and fixed the problem quickly. Explained options and possible solutions to my drain issue.
Roto-Rooter
  5 by Theodoshia L.
On time and quickly solved the problem, then took time to to explain the problem and how to prevent it from happening again. Thank You.
Roto-Rooter
  5 by Christy Mark M.
We have used Roto-Rooter since we bought our home in 2001 to ccastionally clean out roots from our 80 year old clay pipes. I just wanted to share how impressed I am with this company and especially Mike K, Tech 2027. He is respectful of our home, friendly, good-hearted and takes pride in his work. He goes the extra mile to make sure we understand what our situation is. I trust him -- which is a wonderful quality to have in tech. Roto-Rooter is fortunate to have Mike K on their team. I know when it comes time this spring to replace the clay pipes, I will call your company to do the job. Keep up the great work!
Roto-Rooter
  5 by Karen S.
On my initial call to Roto-Rooter (frozen pipes), I was given and appointment for the following day from 11AM to 1PM. On the morning of the appointment I received a phone call from the office and she was able to move the appointment time up by an hour. This was great! I felt the operator knew how important it was to arrive at our house ASAP! Richard the technician was on time, very polite and really knew his stuff. We really appreciated the knowledge that he had. He was able to get the job done and we were truly thankful.
Roto-Rooter
  5 by Susan H.
Mark (Technician Number 283) was very knowledgeable and professional. He knew exactly what to do and stayed until he knew that my tub drain was unblocked, opened the drain that was backing up into the sink from my washer and disconnected my sink and capped it. He was personable and explained what he was doing. He told me at the start what the charges would be and didn't deviate from the cost.
Roto-Rooter
  5 by Ruth A.
Service was provided within an hour. The service provider, Kila, was professional, courteous, and explained what he was doing. I will definitely use Roto-Rooter again!
Roto-Rooter
  5 by Greg R.
Service call was scheduled for within 2 hours of my call in. Tech didn't arrive onsite until a little more than 3 hours. Was not a problem, however. Tech was coming from quite a distance away and was very professional when he arrived. Corrected the problem the first time. That's what counts!
Roto-Rooter
  5 by Christine L.
Wonderful service!
Roto-Rooter
  5 by Ann D.
Having the city sewer back up into your home is a very trying experience but your team put my mind at ease and went out of their way to help me! I appreciate the entire team that worked on our problem! THANKS.....we will always recommend you to our friends and family! Ann
Roto-Rooter
  5 by Tower View B.
Really appreciated the call to meet.
Roto-Rooter
  5 by Shirley O.
Richard was friendly, courteous, & professional. He did the work quickly & cleaned up after he was done. He is an asset to your company.
Roto-Rooter
  4 by Carlos C.
THE PERSON WHO WAS FIXING DRAIN PROBLEM WAS VERY PROFFESSIONAL AND HE KNEW WAHT THE PROBLEM WAS IN A FEW MINUTES, AND LESS THAT TWO HOURS HE FIX THE PROBLEM. BEFORE I CALL ROTO-ROOTER I CALLED ANOTHER COMPANY THEY CAME TO MY HOUSE AND STAY THERE FOR 5 HRS AND THEY CALL THE CITY OF WS BECAUSE THEY NEVER FIND WHAT THE PROBLEM WAS. THEY CHARGE ME ANYWAYS. THANK YOU
Roto-Rooter
  5 by Cheryl B.
kila was our technician, and he did an excellent job. Worked hard, fixed our backed up drain,and cleaned up all his mess. Very personable too!
Roto-Rooter
  5 by Kirstin C.
The technician who came to my home, Jim Young, turned my big scarry crisis into a managable problem with a solid and understandable solution! He was exceptionally competant and compassionate about my perplexing sewer pump mystery which stemed from damage caused by another companies technician. I will NEVER go there again!! Though I hope never to have plumbing issues again, I know exactly who to call if I do!! Thank you!
Roto-Rooter
  5 by Jim L.
Drew was awesome, he explained what he was going to be doing and did a super job!
Roto-Rooter
  4 by Carol Z.
excellent knowledge and service from the service man who came.
Roto-Rooter
  5 by Ellen R.
This was the 2nd time I have used Roto Rooter for plumbing problems. The tech Dwayne Matthews was excellent. He explained everything he needed to do and fixed the toilet and sink in a timely manner. I will always call Roto Rooter if I ever need future plumbing problems. Thank you so much....
Roto-Rooter
  5 by Susan B.
Brandon has been our technician 3 times now and he is very professional and quick we will continue to use Roto Rooter!!! And we have recommended your company several times!
Roto-Rooter
  5 by Darlene H.
Yes, I would love to thank our technician for being so prompt and helpful, seeing as that we had called at 8:00 pm and they arrived at !10:00 pm. to fix our problem. Even though it was a city problem they cleaned out for us anyway. They charged us and the city would have had to do it free but the city might not have gotten to us in time, as that we needed them last night. I also have submitted a review on City search.com. I recommend their services to anyone who has a problem. They are on time and very professional.
Roto-Rooter
  5 by Esref C.
I liked service but There should be an emergency crew for schools. I could not get service on time. Overall you are excellent.
Roto-Rooter
  5 by Ryan T.
My sewage drain backed up this morning, I called around 9 AM, and had a technician in my house 3 hours later. Vince provided excellent, professional service and had the problem resolved in under an hour. He even came back after a second drain clogged and fixed it too. Fantastic experience all around, other than the whole clogged drain aspect.
Roto-Rooter
  5 by Julie O.
Over the past 5 years we have had to call Plumber after Plumber every 4 to 6 months. Each one cleaned the lines but not finding the problem until Roto-Rooter guy came out. Kale was the first guy to find the problem and teach me how to prevent it. Kale was very prompt an efficient. I'm sure you know he is an asset to your company.
Roto-Rooter
  5 by Michael S.
Gray,(tech 916) was very professional. He sized up my situation and gave me the bad news along with a solid estimate of what it would cost. Very skilled for such a young man; very impressive; and I don't impress easily. Excellent Plummer; don't let him get away!
Roto-Rooter
  5 by Warren S.
Service Personnel was very polite and did his job quickly with little or no disruption with are services.
Roto-Rooter
  5 by Michael S.
Adam was very nice, and professional. The work I requested was performed to my satisfaction. He made an effort to clean up after himself, and was very receptive to my comments, and my attempt to assist him; we'll done!
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  5 by Dick T.
technician was efficient, very informative, and had a great attitude
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  5 by Carole K.
Fast worker, clean and neat.
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  5 by Meredith S.
The technician that came to my house was Marcus Wright. He was awesome. He was extremely nice, professional and helpful. He also fixed our problem in minutes. He was great. I hope you pass this along.
Roto-Rooter
  5 by Jeannie G.
Amazing service, as always!
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  5 by Julie F.
The tech's name was Justin ... Tech#3455 .... St. Louis city location. Service was great! Great work... Great customer service.
Roto-Rooter
  5 by Steve K.
Byrd roto rooter showed up and said no. If you don't have a clean out we won't do the work. They refused to pull toilet. Your plumber came over 30 minutes later and said "let's pull a toilet and get it done". Thanks so much for the fast, excellent service
Roto-Rooter
  5 by Mark B.
They forgot about my first apointment, however the Mgr. called me the next morning and apologized. He asked for a second chance, I agreed as mistakes happen, we all make them. Thye came out that evening as scheduled. John the tech was polite, proffessional and fast. The fact that this company corrected the problem in a timely manner without making me feel like it was my fault, speaks volumes about the company. They will retain thier #1 spot with me for my go to company for this kind of service.
Roto-Rooter
  5 by Robert O.
Young man provided excellent service in a timely manner. Keep him working!
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  5 by Debbie N.
Ken was pleasant and informative and took of the problem. I couldn't be happier with his service. I used Roto Rooter several years ago and had been very pleased, so I called them when I needed their help again. Same day service too!
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  5 by Tarena S.
JR was fantastic, friendly, and informative. He was polite to the tenant in my rent house and arrived and completed the service in a very timely and professional manner.
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  5 by Joyce S.
The initial plumber who came didn't have the proper equipment to unclog the drain. Then Bruce Campbell tech #2583 was dispatched and did an excellent job.
Roto-Rooter
  5 by Keith K.
Thanks for being available, sowing up on time and doing fine work.
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  5 by Lurena S.
Chris was marvelous. I would rather have RotoRooter any day and time. Send Chris any day.
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  5 by Al H.
Rob & his crew are very much appreciated for their sevice provided. We operate 24/7 and they are always there when needed.
Roto-Rooter
  5 by Lenore B.
Excavation had to be done to replace sewer pipe. E & V Dirt Works came and work was started The 3 man crew worked non-stop all day. They were professional and courteous Any debris was taken away and street swept. Job well done
Roto-Rooter
  4 by Patsy E.
Above my expectations work ethics:repairs of plumbing + Mathew & Jason worked non stop with besr attitude & respect
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  5 by Tj C.
My service tech was very friendly and professional. He got the job done quickly and thouroughly.
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  5 by Lisa C.
Purchased older home - we are 2yrs here and now with a clog. Agent was very good, attentive, patient and got us up and running. Very happy with service. Now know that will used homes come many issues, one is potential clog due to lack of service on prior owners.
Roto-Rooter
  5 by Matthew D.
I had a toilet pipe that was back-flowing in the shower. I called Roto-Rotor and the same morning they were able to come out. Jim Young #1458 was very friendly and courteous. He knew exactly what the problem was. He was able solve and fix the issue. He was at my home less than an hour. He cleaned up the work area and left the bathroom clean. From start to finish: Making my initial phone call to report the issue, time promised, work completed and payment; it was a pleasant experience. I highly recommend Roto Rotor and I will call them again if I have anymore problems in the future.
Roto-Rooter
  5 by Scott R.
tech 283 was great
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  5 by Concetta S.
very good service,i trust your service,when i need it
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  5 by Michelle C.
Cake in the City is our business name. We were very happy with Steve's service and knowledge of plumbing. We look forward to us completing this plumbing problem soon.
Roto-Rooter
  5 by Jacob S.
Excellent service provided, technician was nice and easy to talk to. He answered questions with professionalism and talked about what steps to follow for preventative care and what to look out for, who to contact, and where to go. Overall great experience!
Roto-Rooter
  5 by Lenore B.
1/2/15 Joe Santana bought proposal for work to be done. New sewer line needed Hopefully work to be done within the week
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  5 by Lenore B.
Joe Santana courteous and very professional Very neat worker. (12/31/14
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  5 by David M.
Technician #was 447 RCittio. Excellent tech. well trained, explained what he was doing and recommended what should be done. Glad we got him.
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  5 by Dan S.
Was very pleased with Antonio and would be happy to have him work on our plumbing anytime!
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  5 by Susan H.
I really appreciate the warranty on toilet augering/repair. No one else provides a warranty & act like it can't/shouldn't be done due to the fact that they don't know what you might. in the meantime, put down your toilet!
Roto-Rooter
  4 by Tyler S.
Cale Powers tech number 1058 was really friendly and got the problem solved quickly.
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  5 by Stanley B.
Gray was very professional and introduced himself right away once he arrived. He explained everything and was again very professional and represents Roto-Rooter very well.
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  5 by Mary H.
Cale arrived quickly and did an amazing job getting my main drain unclogged. Very knowledgable and helpful! Thanks Cale!
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  5 by Kim F.
Antonio tech number 880
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  5 by Jeffrey H.
Our service technician did a very good job and was very pleasant.
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  4 by Carrie J.
Cale was fast, friendly, courteous and did what he said he was going to do. The problem is fixed and I have peace of mind with a 6 month warranty guarantee. Thanks!
Roto-Rooter
  5 by Bob B.
Mark, technician number 283, was knowledgable and professional, handling my problem well. The prompt addressing of my situation was very well appreciated.
Roto-Rooter
  5 by Janet D.
Worker tech - Jeff Bridges He listened, he was helpful. He told exactly what he would do. He gave explanations and evaluated what he was going to do ahead of starting. He was careful. He cleaned up the mess in the basement and in the kitchen. He did his paper work properly and accurately, and he was easy to talk too and very knowledgeable. When I need more work, I will call for him only. Janet Duckworth. I am at the number until 4 p.m. daily.
Roto-Rooter
  5 by Kathleen C.
Jacob was so hard working, clean, kind and professional; He worked until 8:00 pm for several hours on New Year's Day. Although I had a complex problem, he solved it and left me with the problem solved. Clean up was impeccable!! Thank you so much Jacob, Roto Rooter is lucky to have you on their team!!
Roto-Rooter
  5 by Jeff C.
This technician explained what needed to be done, gave me a quote and then cleared the branch floor drain. He even cleaned up the mess! Very pleased and I would definitely use Roto-Rooter again!
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  5 by David M.
Very happy
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  5 by Kellie C.
Jake (656) was fantastic. He showed up after our first technician was unable to make it. He took a look at a few different possible causes for our drain back-up and quickly solved the problem. He was very knowledgable and friendly even though it was 8:00pm on new years eve. We didn't have this kind of last minute repair in the budget so we were afraid to call a repairman but they were able to do it without breaking our bank account or trying to nickel and dime us. We would definitely recommend Roto Rooter and Jake to our friends and family without hesitation.
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  5 by Mary B.
Really appreciate how convenient the website is especially to schedule appointments.
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  5 by Joyce B.
Tom was very friendly, knowledgable and kind. He explained all repairs in detail and showed me the old, rotted, metal pipe he replaced. The kitchen sink works great! Hooray! We were so thankful Tom was able to help us today. He is an OUTSTANDING person! (The ladies who spoke with me on the telephone had very pleasant voices and were professional from the first hello to the final pleasantries extended at the end of the phone calls.) Please pass this little message on to all three employees--your company must be very, very proud of them! Best wishes for a wonderful new year!
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  5 by Terry L.
The Price is a little high. The service however was very good.
Roto-Rooter
  4 by Mike K.
Tech-Nick #399 was so nice and polite. He did and excellent job making sure our main drain was cleared of the roots that had clogged it. We were very impressed with is professionalism and concern that we were happy with our service.
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  5 by Mariat B.
Our technician was very courteous, & perform his job with Excellency, we are very please wit his Services, & that is why we are stating his name Greg Faulkner, God bless him !!
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  5 by Robin R.
Very good service.
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  5 by Richard H.
Thanks Dave, courteous, proffessional! Trouble flushed away!
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  5 by Ng G.
Basement floor drain was backing up and Tom unblock the main drain pipe. He gave me really good advice, answered all my questions and cursiosty. I was very thankful how quick I was able to schedule an appointment to solve the issue.
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  5 by Denise F.
Tom showed exceptional customer service to me on Christmas Eve. I would like to thank him for coming out and doing an outstanding job!
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  5 by Brett U.
Jeremy was our second tech of the day. Very professional and courteous. Very happy with his service. Very happy. Thank you very much.
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  5 by Reginal M.
I did not receive a 30 minute call prior to tech arriving
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  5 by Mary S.
The young man you sent for the plumbing problem was so nice. Thank you for sending someone we can trust and rely on to meet our problems.
Roto-Rooter
  5 by Cherolyn W.
I'm a repeat customer but only 2nd time under the name of Wright. I had requested for #700, Justin to come out again, but he was off so they sent Tim #760. They both are super great. I was so bummed that the drain had to clog so close to Christmas, but Tim took such care in helping my situation out that it took the stiing out of the bill. Thank-you guys for being there when we need you. :)
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  5 by Sofia M.
The plumber came and he was extremely helpful. He even helped me print out a coupon for a $40.00 discount because my printer had ran out of ink.
Roto-Rooter
  5 by Amanda B.
Very professional & knowledgeable technician, put up with all of my questions and did a great job of cleaning out the outtake pipe and showing me where a problem is that I will need to fix in the future.
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  5 by Fred N.
Fast efficent and friendly service. Also I found it to be very well priced for the service I received which was a cleanout out to the City mains.
Roto-Rooter
  5 by Tiffany S.
Tom was awesome, very professional and knowledgable at the same time. He was able to tell me what the problem was and assure me that he could fix it for me. I would definitely use roto rooter again due to his fantastic service.
Roto-Rooter
  5 by Shirley K.
Your service technician, Brian (from the Butler office) was prompt, courteous, personable as well as being efficient, knowledgeable and GREAT at his job! You are lucky to have such a valuable employee. As a result of his service, I would highly recommend Roto Rooter to others, and will do so.
Roto-Rooter
  5 by Sofia M.
The technician was very nice and helpful. He went out of his way to make sure everything was taken care of. He provided me with ideas on how to save some money. He was the best thing that happened during this ordeal.
Roto-Rooter
  5 by David G.
The 1st appointment I had the tech was 2 hours late, so I made an appointment for the next day. But the service man that came out the second day was Awesome, if I could request service techs it would be him, very nice and professional..
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  5 by Wanda W.
solved my problem quickly and expertly. showed me what the problem was and why it needed to be corrected.
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  5 by Susan T.
The technician was on time, knew exactly what to do and fixed the problem quickly, left the area clean. We'd definitely call him again. I also appreciated the phone call from Roto-Rooter letting me know the technician was on his way to our home.
Roto-Rooter
  5 by Mia R.
Antonio was my technician and he was very nice and helpful. He got the job done and clean up when he was done. If I every have any problems with my plumbing, calling Roto-Rooter will be the first thing I do.
Roto-Rooter
  5 by Naomi L.
Our serviceman, Luis, was very thorough and did more than he needed to in order to complete his job.
Roto-Rooter
  5 by Karen W.
Our serviceman Cale Powers, was on time, when he was scheduled to be. This is my rental property so he called me first before proceeding to let me know what he had to do and the cost involved. Finished in a timely manor and called me back for payment. Awesome job!
Roto-Rooter
  5 by Janice B.
My service person was Tom,, he was very helpful in explaining what was wrong. He fixed the problem quickly and efficiently!!
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  5 by Kathy C.
Cale Powers was my tech. He was awesome!!
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  5 by Martha B.
Richard was a joy after a very bad experience. He was experienced and knowledgeable, and was an excellent representative of your company.
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  5 by Rita Z.
Your service technician Kile did a great job! Thank you, Rita & Mike
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  5 by Robert S.
Completely satisfied with quality of the service.
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  5 by Kelli B.
All of the staff I had contact with throughout the process were very helpful and friendly. Though the technician was late due to a high volume of service calls, he was very thorough and pleasant. I am so glad were were able to get service so quickly (same evening that I called)!
Roto-Rooter
  5 by Emilio V.
The technicians arrived and came to look all over the property for the Backflow preventers and only found one that we had, and not the 3 the City said we had. I guess the City records weren't even close to what is on the property.
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  4 by Ken C.
educated serive tech. cleared drain quickly might have issue with city sewers
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  5 by Justin B.
The gentleman who came to fix our pipes was super courteous and professional. He helped us understand the problem, the solution and tips on preventative maintenance. He's the type of guy I'd want out representing my brand. Great service!
Roto-Rooter
  5 by Gerraine M.
Periodically, our family of 8 would encounter our toilets backing up. We have bathroom activity 24 hours day. Thank you Roto-Rooter for a wonderful sewer cleaning experience from the initial inquiry call, to dispatch and then actual arrival & servicing. Mario, our Service Professional, came on time, gave our estimate and was ready to go once I gave the approval. Afterwards, he took the time to explain line maintenance and what can go wrong with foreign objects going down the pipes such as "flushable" baby wipes which I know some house members use. Although the packaging says it's okay, common sense reared and after I thought about it, yeah, it doesn't break up like regular toilet paper. Mario, thank you for exemplary service!
Roto-Rooter
  5 by Nancy C.
On a Friday night around 6 pm, over Thanksgiving weekend, my kitchen sink backs up. Water would go down one side and come up on the other. It was a mess, plus I was trying to prepare for a late Thanksgiving meal the next day. I called Roto-Rooter because it is the most trusted plumbing service around and within an hour I received a call, they were on their way. Mark my tech #283 arrived with a smile on his face and such a wonderful attitude. Within 30 minutes he fixed it, cleaned everything up and was on his way to "save" someone else. Thank you Mark and Roto-Rooter!!!
Roto-Rooter
  5 by Joan P.
Ed truly went above and beyond what we expected. He was very thorough and knowledgeable.
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  5 by Wylleen M.
The gentleman who arrived first thing this morning was helpful but the problem was outside his equipment. The repairman who arrived to install a new clean out, R Cittio, was excellent. He explained everything. His attitude was wonderful. I can't say enough good things about him.
Roto-Rooter
  5 by Jason V.
Despite coming to our house on Thanksgiving night, Ken was very pleasant and worked diligently to get our clogged drain running again. Thanks!
Roto-Rooter
  5 by Donna C.
The technician, Ryan-473, was excellent. He was professional & courteous. He took the time to listen to my concerns & explain the problem & solution to me. I really appreciated Ryan's service skills having had this same problem before. Btw, his arrival was early in the 3-hour window which was appreciated on Thanksgiving eve & the service through Roto-Rooter was less costly than a competitor. Thank You!
Roto-Rooter
  5 by Emmanuel G.
Tom was very professional. He explained what was going on and why this was happening to my house .. he was also very friendly I will recommend him to any friend or family member
Roto-Rooter
  5 by Jeff W.
I need a receipt please
Roto-Rooter
  5 by Rod H.
Great service tech. Very friendly and knowledgeable. An asset to your company. Tom tech 760
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  5 by Mark D.
The person that was helping me, his name is Brandon, went beyond the call of duty and worked on my plumbing issues at my house. He did an excellent job and was very professional and really did care that the job was done correctly and to the best of his ability. I would definetly use Roto-Rooter and Brandon in any future plumbing problems.
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  5 by Dorothy B.
wonderful technician
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  5 by Joahn R.
The Service tech was Mike C. I am always pleased with his services. He is also a very pleasant person.
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  5 by Rose V.
Tom, #760, was very friendly and explained the cost for service as well as some recommendations he made. He also explained that I may need a new cover for the main and provided the cost. I appreciate that immensely. It's nice to have a good idea of the fees before work is done.
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  5 by James M.
Our serviceman, Tom 760 was superior to anyone that we had lately. He was courteous and well mannered and was very good with his work.
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  5 by Bill And Sally B.
The Plumber "Mike" has been to our home on 2 occasions for separate problems. On each occasion "Mike" put me at ease explaining the problem in understandable terms. He was efficient and professional. I have an old home and I will call Roto Rooter Mike in the future as I have complete trust in him.
Roto-Rooter
  5 by Demetrius W.
Gray, Tech. #916 did a great job with our situation, and he was very professional and explained everything. I would definitely use Roto-Rooter again in the future, and would prefer to continue working with Gray, if he is available, when our next plumbing issue happens.
Roto-Rooter
  5 by Steve M.
upon arrival Vern and I talked about the issue, Vern made sure before he started that this was not a city drain problem. From the start that created a trust, hats off to your company and Vern. after getting another person out here work was done quickly and professionally. Thank you!
Roto-Rooter
  5 by Elaine F.
Joe (1950) was friendly & professional, and worked hard despite the cold weather. He answered all of my questions and gave me clear directions to follow regarding the Root Destroyer flush. The next heavy rain will tell the story, but I think all is well.
Roto-Rooter
  5 by Trevor M.
He did a great job.
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  5 by Candlewood Suite H.
The service technician, I believe his name was Chris, was very professional and provided exceptional service! Top Notch
Roto-Rooter
  5 by Anita M.
Everyone involved with this process was extremely nice and polite. This was a big investment for us and they made it as painless as possible. We really appreciate the excellent service we received by everyone involved.
Roto-Rooter
  5 by Joyce B.
Scott began working on mainline maintenance at my home well ahead of schedule. He was very, very professional, courteous, friendly and kind. He answered several plumbing questions and explained ways to avoid future problems. We appreciated his hard work on such a very cold day! Congratulations to Scott for being such an outstanding employee! Thank you so very much!
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  5 by Vicky B.
He had an excellent personality and gave us excellent service.
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  5 by Gail W.
When the tech came (he was 2 hours earlier than appt.), he deduced that the city sewers were the problem, and was instructed to contact 311. The city trucks showed up on Sunday, but did nothing except check the sewer in front of my house, and nothing further that I could see. I was charged NOTHING for this call. I re-booked for MY sewer clean-out and again the tech came 2 hours early. I was very impressed with the professional way I was dealt with.
Roto-Rooter
  5 by Michael H.
Our technician was extremely knowledgable, polite, prompt, and courteous. He went above and beyond the minimum to complete our project. The technician was also dressed professionally, had great attention to detail, and cleaned up the work site after the work was done! Wonderful experience and highly recommended.
Roto-Rooter
  4 by Norman K.
Very informative technician with the gear he had it made it clear about my drain and how it looked.
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  5 by Jerry W.
The service tech (joe #6699) was extremely helpful and explained each step he was doing.
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  5 by Bonnie H.
Service arrived on time as promised. Technician Vernon Clark and assistant Devin were prompt, knowledgeable, courteous and efficient. Much appreciated was the clean manner of service, warranty and new information on how to sustain home drain pipes to remain sludge-free.
Roto-Rooter
  5 by Dwayne G.
$379 is a bit pricy to clean out a sewer line that took an hour to do. The tech guy was great and did well.
Roto-Rooter
  5 by Randy J.
COMPETATOR CLEAN SEWER LINE 30 DAYS AGO AND THE LINE AGAIN PLUGGED. THEY WERE UNABLE TO OPEN THE DRAIN PROPERLY ALTHOUGH WATER DRAINED SOME. ROTOR ROOTER DID IT CORRECTLY, COMPLETELY OPENING THE DRAIN LINE AND THEN HAD US TURN ON ALL WATER IN THE HOUSE TO TEST. GREAT JOB.
Roto-Rooter
  5 by Arlene N.
It remains to be seen if all is working...for now it appears to be.
Roto-Rooter
  5 by Paul F.
Mr. Willard Johnson arrived in a timely manner and went to work immediately installing my new sink faucet and shut-off valve. A short time later the work was done and the area cleaned. At all times Mr. Johnson acted in a kind and professional manner. He is a real asset to your company. I will not hesitate to call Roto-Rooter for my plumbing needs in the future.
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  5 by Connie P.
Well pleased with everything
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  5 by Connie P.
Well pleased with everything
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  5 by Connie P.
Well pleased with everything
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  5 by Connie P.
Well pleased with everything
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  5 by Janine M.
Randsford our technician was polite, professional, and efficient. If we have another problem, I hope to be able to schedule him again.
Roto-Rooter
  4 by Shaunta H.
Ken was excellent
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  5 by Charles Deborah S.
Arsenio was very, very helpful and polite and fixed the problem I will tell all my friends and family about you thank you sooooo much
Roto-Rooter
  5 by Josh G.
The guys were extremely nice and very helpful. They were happy to explain the work they were doing and any issues they encountered. Great guys.
Roto-Rooter
  5 by Susan L.
I would highly recommend Roto- Rooter. Justin the technician answered all my questions and was very professional. Thank you, Susan L.
Roto-Rooter
  5 by Joy B.
I have dealt with Roto Rooter for many, many years. Their response to nee and the attentiveness to our issue(s) has always satisfied us. The technicians are always open about what's going on and the benefits of accessing other services. With the issue with our main drain and after our tech explaining the pros and cons, my husband and I are looking at upgrading our pipelines. Great Job Mark!!
Roto-Rooter
  5 by Margaret M.
My husband Don and I were pleased with the technician who repaired our garbage disposal. Any future problems, we will call Roto-Rooter for service. Margaret Morris
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  5 by Margaret M.
My husband Don and I were pleased with the technician who repaired our garbage disposal. Any future problems, we will call Roto-Rooter for service. Margaret Morris
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  5 by Dave N.
Have done a great job for us at 3M
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  5 by Lauren A.
Rick was wonderful, helpful, and very thorough.
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  5 by Craig J.
Dave was great! Invoice #27236
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  5 by Beverly M.
From beginning to end I found professional and courteous service. I was very pleased and was comfortable with the technician,what a pleasure.
Roto-Rooter
  5 by Julie S.
I cannot praise the service AND the technician Jay enough, for the prompt, friendly, knowledgeable, and believe it or not, I have to add "clean + tidy" to the list, service call I received today. I was kinda panicked when I called knowing this was going to be an expensive, disastrous inconvenience. What a way to start a Sunday morning. Instead I called Roto Rooter, was told a 3-hr. window in which they would arrive and when the tech did arrive he did a great job......fixed the problem, quoted me the cost upfront and was gone within an hour and a half. In a couple of words: "Great Experience."
Roto-Rooter
  5 by Terry M.
Scott and Ryan were awesome!
Roto-Rooter
  5 by Larry W.
As a real estate agent, I needed someone to help with my client's sewage problem. I called Roto-Rooter and Kenny went beyond the call of duty. He is an excellent employee.
Roto-Rooter
  5 by Christina S.
My service professional was considerate and kind...extremely informative and went out of his way to help me clean up after the plumbing incident. Then due to our circumstances called the next day to check on us and make sure all was well. I will only use Roto-Rooter going forward!
Roto-Rooter
  5 by Brad C.
Service provider was very professional. thank you
Roto-Rooter
  5 by Pat D.
The crew Michael Redman & Danny were efficent, knowledgeable and courteous. I would recommend them to anyone ho needs this type of service.
Roto-Rooter
  5 by Helen L.
Thank you for sending Dennis out to fix my kitchen sink. We had a clog and a leak and he fixed it all! He was very professional and a pleasure to have in my home. He fixed the problems quickly and cleaned up after himself. I couldn't be happier with the service I received!! Thanks Dennis!!
Roto-Rooter
  5 by Jay J.
Technition arrived on time, told me the price, diognosed and resolved the problem in less then thirty minuits.
Roto-Rooter
  5 by Jesse V.
Tech was very informative and treated my problem as if it was his home. Was very focused on considering all the possible situations that could happen. I'm happy I called the company with the right experience and tools for the job. Thank you again Nick #399 Invoice # 506 18062812
Roto-Rooter
  5 by Gavin H.
Fred was very professional and friendly. We appreciate the attention to cleanliness he provided once the job was done. Thank you!
Roto-Rooter
  5 by Pat D.
Serviceman was polite, respectful and cleanly dressed.
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  5 by Douglas K.
Called on Saturday night around 8 and not able to get service before 10 pm so we opted for Sunday morning. He arrived when promised and fixed our problem and gave us really good information on how to proceed with our project!
Roto-Rooter
  5 by Daniel O.
Technician was thoroughly professional and efficient. Bill was less than expected. Could not be more satisfied with the service.
Roto-Rooter
  5 by Danielle O.
We had Gray #916 come out to our home in Overland Park, KS. He was wonderful!!!! Great service and really helped us out.
Roto-Rooter
  5 by Erin T.
My service person was diligent, polite and thoughtful. He explain what he was doing and why. Made sure that I understood to call back if any concerns, covered for six months. He really seemed to enjoy his job. He represents your/ his company very well.
Roto-Rooter
  5 by Amanda C.
Our technician was friendly and knowledgeable. My only complaint, which is unlrelated to the service provided, is that it would have been nice to know there was a $20 off coupon when we recieved our service.
Roto-Rooter
  5 by Joseph R.
Scott is awesome...thanks!
Roto-Rooter
  5 by Don S.
Robert S was very professional and courteous. He completed the task required efficiently and explained recommendations for maintenance of our system.
Roto-Rooter
  5 by Hiren P.
Ben provided excellent service and was very professional through the whole process. He explained all his work thoroughly and did an excellent job at all my subways.
Roto-Rooter
  5 by Paul S.
The technician, Justin, was friendly and competent. He replaced the garbage disposer and fixed another leak that he identified.
Roto-Rooter
  5 by Paul S.
We had a leak under the sink that we couldn't fix. The technician, Justin 3516, was pleasant and replaced the old disposer. He identified another leak and fixed that as well. Excellent job.
Roto-Rooter
  5 by Harold Janice H.
Very professional, efficient, mannerly, and friendly, as always.
Roto-Rooter
  5 by Joahn R.
I'm always satisfied with your service.
Roto-Rooter
  5 by Richard J.
Wish my tech had that expansion plug on his truck so that I didn't have to go out & purchase one myself.
Roto-Rooter
  5 by Alex H.
Very pleasant to do business with.
Roto-Rooter
  5 by Jessica K.
Steven was very professional and friendly. He was also very informative
Roto-Rooter
  5 by Marshal C.
job well done
Roto-Rooter
  5 by Janece B.
Your crews were so helpful and professional. It was quite an unusual situation that they were able to rectify without having to dig through foundations. They worked as fast and efficiently as possible considering it was during the hottest of days. It was obvious they weren't trying to sell me the most, however, they made me aware of it. They stopped when they fixed the issue without trying to sell me more than I needed. Be a plumbing novice, that was quite reassuring. Everyone was great to deal with and I would use Roto Rooter again.
Roto-Rooter
  5 by Don M.
Your Tech was very professional. He knew what to do, did it, then left. Very polite. Thank you Roto Rooter!
Roto-Rooter
  5 by Susan C.
Roto-Rooter is our "go-to" plumber. There are no trip charges and a free estimate is provided before work begins. The workman and the work are professional.
Roto-Rooter
  5 by Brian P.
Really good service. He was great to work with.
Roto-Rooter
  5 by Becky W.
The tech was careful with his evaluation and made me confident that he was a fair judge.
Roto-Rooter
  5 by Kent O.
Anthony was very professional and competent. He is a credit to the Rotor-Rooter organization. This was a very pleasant experience and I will use your company again for any future drainage needs.
Roto-Rooter
  5 by Bob R.
Jake (technician #656) did a great job- very personable young man.
Roto-Rooter
  5 by Angie U.
Fast and did a great job
Roto-Rooter
  5 by Tess R.
Jeremy was so professional and helpful and such a nice person! I am so glad that he came to solve my plumping problems! Thank you for everything! I was more than pleased with Jeremy and the service that was provided! He was the BEST! :)
Roto-Rooter
  5 by Larry C.
Technician #879 was courteous and professional. We had a hard problem to solve. He called for help when what he did didn't work and immediately someone came to help him and they fixed the problem. I would recommend Roto-Rooter to everyone.
Roto-Rooter
  5 by Rey L.
Chris Harris service technician invoice 28473 made this the best experience from a plumbing company for me. He let me know of a online coupon. He also showed me exactly what was the cause of my sink blockage and took care of another separate issue at the same time. I will be calling Rotorooter again when my next plumbing issue arises. Thank you!
Roto-Rooter
  5 by Donald C.
Service technician arrive on time. He was able to diagnose the problem and solve it quickly. He was very friendly and had some good advice on how to prevent reoccurrence.
Roto-Rooter
  5 by Audrea F.
Rahamel and Patrick were very courteous, professional, and extremely helpful. They were quick and to the point and also gave me some tips that I could use in the future. I was very satisfied with my service call from start to finish and I will definitely use Roto-rooter in the future for all my plumbing needs! Thanks guys!
Roto-Rooter
  5 by Mary M.
Our service persons were Alfred Lax and Kameron Tanouye. They were excellent. I keep telling my neighbors how wonderful Roto-Rooter is! Thank you for your service.
Roto-Rooter
  5 by Robert R.
Great sevice man
Roto-Rooter
  4 by Margaret W.
All the technicians seemed very knowledgeable on the work and repair they were doing. They were also very respectful and courteous. Job well done!
Roto-Rooter
  5 by Shelly V.
a great experience. serviceman was pleasant & explained what needed to be done.
Roto-Rooter
  5 by Gayle G.
So great that your technicians working Sundays! Thanks so much for all the help!
Roto-Rooter
  5 by Rosemarie S.
The service man was very polite and he knew what he was doing, Since recently becoming a widow and never having to go through this alone, he was extremely helpful.
Roto-Rooter
  5 by Marianne C.
Technician arrived about 5 minutes before I did, he phoned to let me know he was here and I'm sure he could hear the tension in my voice. Of course I had done by best to get here before he arrived. He calmed me down and let me know there were no worries and that was so greatly appreciated.
Roto-Rooter
  5 by Loyda G.
The tech was great and friendly. This was a 1st time needing services but it was a great experience.
Roto-Rooter
  5 by Krista D.
We were amazed how fast we got someone out here to help us... the tech was super helpful. Would absolutely recommend roto -rooter to anyone!
Roto-Rooter
  5 by Kenneth L.
The serviceman arrived promptly, determined the solution to the sink blockage, and resolved the problem.
Roto-Rooter
  5 by Kenneth L.
The serviceman arrived promptly, determined the solution to the sink blockage, and resolved the problem.
Roto-Rooter
  5 by Cheryl D.
techs were very knowelgable and very good and nice. explained everything that needed to be done and very cortious
Roto-Rooter
  5 by Cheryl D.
techs were very knowelgable and very good and nice. explained everything that needed to be done and very cortious
Roto-Rooter
  5 by Michael A.
Joe bent over backwards to make sure that I was satisfied this time around. Very courteous and professional; explained everything that he was doing. I am now a satisfied customer and should the need arise, I will call Rotor-Rooter in the future.
Roto-Rooter
  5 by Jane N.
My service person, Tony, was very well mannered and put me at ease immediately that he would help me to resolve my issue. He was very efficient in his job and appeared to be very knowledgeable.
Roto-Rooter
  5 by Kaitlin W.
Everything was great. The plumber was knowledgeable.
Roto-Rooter
  5 by Stacey W.
Roto Rooter is the only plumber I'll ever call. I have never had a bad experience whenever they came. Always prompt. Always professional. Very knowledgeable. Always available.
Roto-Rooter
  5 by David Z.
Price of $259 to snake a laundry drain for 30 feet or so is insane. Took the technician like 20 minutes. $259 is insane for that. So hesitant to call next time.
Roto-Rooter
  5 by Jimmy T.
I had my main drain line snaked on a Saturday evening. The other company I called was not available until Monday and it would have cost the same if not more. My family could not wait until Monday, so we were thankful to Roto-Rooter for saving the day.
Roto-Rooter
  5 by Kurt B.
Chris Harris, technician #879 was extremely thorough in his assessment of the problem areas and provided very helpful and clear explanations of the issues identified. I very much appreciated his assistance. He provided excellent customer service and was very professional, which was much appreciated given the nature and scope of the problem and the accompanying stress (Invoice #28453).
Roto-Rooter
  5 by Chad B.
Brandon, the technician who helped fix our leaky pip was excellent. He described what he was going to do prior to doing it, gave me his honest opinion, and an accurate quote. It's never fun to have to call for services like this, but Brandon and Roto-Rooter made it a much less stressful process. Thanks guys!
Roto-Rooter
  4 by Tim Q.
service tech Dal was very good in explaining the problem and showing us what he did to fix it.
Roto-Rooter
  5 by Basil Rosalia P.
All Good.
Roto-Rooter
  5 by Rob G.
Tony and Gray did a great job. They quickly assessed the problem, quoted a fair price and did the repairs rapidly and well. And they were enjoyable to work with.
Roto-Rooter
  5 by Kaye C.
The technician, Dalton, was extremely polite and helpful. He went above and beyond. I really appreciate the service I received.
Roto-Rooter
  5 by L C.
The service technician, Scott, was awesome. I was filled with anxiety concerning the severity of the problem.....he worked diligently with persistence until he got my floor drained unclogged. The drain was clogged with cement, and Scott was able to clear it without tearing open my basement floor. Way to go Scott! And not to mention the final bill did not cost me an arm and a leg. I will most certainly use Roto Rooter's services again.
Roto-Rooter
  5 by Jim C.
Dave and Nick who trenched my back yard and replaced my sewer line were hard-working, knowledgeable, and pleasant to work with. They took great pains to minimize the damage to existing landscaping. I could tell that the city and county inspectors were pleased with the quality of their work. Trevor and Paul who preceded them by a week and who did the initial evaluation of my problems were similarly pleasant, competent, and helpful. It was a traumatic experience made easier by Five Star professionals.
Roto-Rooter
  5 by Gary B.
KEN WAS EXCELLENT AT HIS JOB AND A FINE PERSON.
Roto-Rooter
  5 by Jennifer G.
The first appointment I had kept getting pushed back, then rescheduled. But the second appointment was great. The technician was very helpful and did a great job fixing the drain and explaining to be everything he was doing.
Roto-Rooter
  5 by Shane G.
Brandon #3523 was a awesome technician. He was able to work with me on the price on getting the job done in a timely manner. He was a awesome to work with and hopefully I will get to work with him again in the future!
Roto-Rooter
  5 by Jesse J.
Larry was great!
Roto-Rooter
  5 by Marcia B.
The service technician was very nice and did a very thorough job. Very grateful the problem was taken care of so quickly!!
Roto-Rooter
  5 by Paul R.
Dalton was very courteous. He worked quick and clean. Did a fantastic job.
Roto-Rooter
  5 by Ruth M.
Brandon was very professional and friendly this morning. In fact he arrived before the scheduled time, which was a plus for us. We are now able to get on with out day. He explained everything completely and was very pleasant to work with. He is definitely an asset in the St. Joseph area.
Roto-Rooter
  4 by Scott S.
They did a great job and got everything done while we were out of town as promised!
Roto-Rooter
  5 by Blade M.
Mike and the crew were great. They worked quickly and were very professional.
Roto-Rooter
  5 by David P.
The technician was prompt, friendly and cleared the drain line quickly eliminating the problem.
Roto-Rooter
  5 by Steve W.
Thanks for your quick service
Roto-Rooter
  5 by Steve W.
Thanks for your quick service
Roto-Rooter
  5 by Carla W.
Great service!
Roto-Rooter
  5 by Susan V.
The receptionist was wonderful and accommodating. The technician was able to come early. Justin, the technician, was professional, kind, and did a great job. Roto-Rooter took excellent care of my family 's needs.
Roto-Rooter
  5 by Bernadette T.
JP the service person was excellent, made the experience very positive. Will definitely call you again.
Roto-Rooter
  5 by John P.
Knowlegable and courteous.
Roto-Rooter
  5 by Ann S.
Brad Breen? Technician number 1237 was very professional, courteous, and thorough. He explained everything that was needed and gave me a full written account of what was done. Couldn't have received better service.
Roto-Rooter
  5 by Pam B.
I have been a long time customer and I still will be a Roto=Rooter customer
Roto-Rooter
  5 by William G.
Service was Great!! Nick even cleaned every thing - even the mess that we made!! Super service on a Saturday night. Will definetly call Roto-Rooter again if we need plumbing done.
Roto-Rooter
  5 by Peg H.
Justin explained everything and did a great job.
Roto-Rooter
  5 by Keith W.
Keith was very friendly and answered all my questions. His expertise was obvious. An excellent experience in a trying time.
Roto-Rooter
  5 by Elizabeth D.
Charles was excellent and he provided quick service.
Roto-Rooter
  5 by Charles G.
Gray was a great technician. Very respectful and provided great service.
Roto-Rooter
  5 by Steve J.
Justin was very professional. Your company should be proud to have him!
Roto-Rooter
  5 by Mike R.
Originally contact via internet 6:15pm on 7/30. E-mail from roto rooter suggested a 7pm-9pm time frame that same night. Received two calls one saying they would be late, second call saying could we consider a 7/31 am visit. We took the 7/31 am visit. When I talked to service tech (Brian)the next day he said he had only one call yesterday and lived in the same city as I do.????? When Brian arrived he did great and I am very satisfied with his service. But did not like waiting around two hours for a service call that did not happen. It seems the communication process needs to be refined.
Roto-Rooter
  5 by Shaun B.
Jay Boundy was outstanding. He was very professional, courteous, friendly, and an expert at his job. He welcomed the challenge presented with our plumbing problem and he stuck with it and did an amazing job. I will highly recommend and refer Jay to anyone who needs plumbing services.
Roto-Rooter
  5 by Robert W.
Chris was very professional and arrived on time. He unplugged our main drain line and we were back to normal in no time. Thanks Chris
Roto-Rooter
  5 by Byron B.
The service was excellent,from the phone call to the repair man!
Roto-Rooter
  5 by Michaelynn L.
Nick and Justin we very polite and courteous. Nick did an excellent job on replacing our PRV in the basement which is horrible to get to. They cleaned up and did an excellent job. Thank you.
Roto-Rooter
  5 by Nicole E.
I had a pipe crack and leak at my water meter. My water had to be shut off. I called and they had a technician out within 2 hours and fixed it right then. The staff was all friendly and professional. I will definitely recommend your services to others.
Roto-Rooter
  5 by Andrew C.
In truth, he didn't do anything, nor did he charge me. It was due to the fact the problem lied in the City's catch vent. I did not know this, but if the problem lies there the plumber literally is not allowed to do anything. He told me to contact the city and I did, and they fixed the problem themselves. I wish the last guy I called two or so years ago told me that. It's in the city's hands now.
Roto-Rooter
  5 by Glenn M.
Your technician was thorough and I appreciated his patience with the situation. He worked quickly and methodically and resolved the problem in respectable time. Definitely no regrets calling in Roto-Rooter for this job.
Roto-Rooter
  5 by Ramelle T.
Technician was very polite. He answered questions and explained things. He did a great job.
Roto-Rooter
  5 by Angela S.
Gregg Rosa was great. He explained everything from the repairs needed to how to get us financed and what we could expect. He went above and beyond what we expected and he was even training a new technician as he was explaining things to us.
Roto-Rooter
  5 by Angela S.
R Cittio was on time and preformed the work in a timely fashion. He even called in another specialist to give us more information. He was really a great technician!
Roto-Rooter
  5 by Wayne L.
Ken was very professional and handle the job great
Roto-Rooter
  5 by Janice R.
Mike C was my plumber he was very informative, cleaned up after the job and I'd have him back to do my next job.
Roto-Rooter
  5 by Maria M.
Excellent service. Highly recommended.
Roto-Rooter
  5 by Sharon M.
We were certainly blessed when sent John Tech 2041 to our house. He explained everything he was doing and answered all our questions. He cleaned up after himself when all our problems were fixed. This man is an asset to your company and should be considered top rate. We loved, loved, loved his service. Thanks.
Roto-Rooter
  5 by Sharon M.
We were certainly blessed when sent John Tech 2041 to our house. He explained everything he was doing and answered all our questions. He cleaned up after himself when all our problems were fixed. This man is an asset to your company and should be considered top rate. We loved, loved, loved his service. Thanks.
Roto-Rooter
  5 by John L.
Prompt and effective service
Roto-Rooter
  5 by Debra L.
Thanks, you guys are always professional and helpful!
Roto-Rooter
  5 by Judy S.
My family has spent over $4500 over the past two years on major plumbing needs .We would not think of calling anyone else.
Roto-Rooter
  5 by David K.
I was happy to see Mike answering my service call. He cleared the same drain about 20 years ago. He is the best service person that I have had the pleasure of dealing with.
Roto-Rooter
  5 by James G.
Prompt and efficient service.
Roto-Rooter
  5 by Amber T.
Patrick was great!
Roto-Rooter
  5 by Eleasar F.
Even though the problem was misdiagnosed the first time, the company made an effort to make things right and send someone else for a second opinion. Instead of taking advantage of us and charging for extra stuff we didnt need, he informed us that the problem was in the city end of the line and not our responsibility. We have had other companies closer to us look at it and all have misdiagnosed the issue. This company is the only one who made an effort to really trace down the cause, and inform us that the city should reimburse what we already spent.
Roto-Rooter
  5 by Dawn G.
I called Mike on Sunday morning. My pipes burst. Mike said don't worry I will come right away. I would go with Roto-Rooter for all my fix-its if I could.
Roto-Rooter
  5 by Dawn G.
I called Mike on Sunday morning. My pipes burst. Mike said don't worry I will come right away. I would go with Roto-Rooter for all my fix-its if I could.
Roto-Rooter
  5 by John D.
Quick response, very professional, explained options for repair, repaired promptly.
Roto-Rooter
  5 by William B.
Once he arrived was very pleased with his service, time frame was between 8 and 10 didn't arrive till little after 11, was pressed for time as I had to leave for work before 12. Other that was good service.
Roto-Rooter
  5 by Melinda H.
Brian, the technician, was very attentive. cleaned up as he made progress and promptly resolved my sewer backup problem. He was s kind enough to answer all my questions (which were many). Brian even talked to the City Engineer when we determined the problem was identified as more than just my own plumbing. I highly recommend calling Roto-Rooter for immediate assistance! Thanks Brian and thanks Roto-Rooter for having such a wonderful technician!
Roto-Rooter
  5 by Bruce S.
We had a back up. We called them and only a few short hours later they came and fixed the problem. We were very pleased from the time we called to the minute he left. Our serviceman explained what happened and what we needed to do to help keep it from happening again. We had called other service people in our area who were closer to us but none of them could make it. We were happy that roto-rooter came out for us and now we will know who to call in the future. Thank you for helping us on such short notice.
Roto-Rooter
  5 by Jim C.
He did a very good job of fixing the problem and cleaning up
Roto-Rooter
  5 by Juliet S.
Steve, Michael and the third gentleman doing work at my house were professional, knowledgeable, and a pleasure to work with. I would definitely recommend Roto Rooter !
Roto-Rooter
  5 by Paul J.
My technician was Robert Sullivan 0377. He was prompt, courteous, knowledgeable, and a very nice gentleman. He surveyed the situation, solved the problem, and then cleaned up behind himself.
Roto-Rooter
  5 by Chris K.
Joaquin was excellent. He described every aspect of what he was doing, and made sure that I was comfortable with each step in the process that was necessary to resolve our issue. I highly recommend his services!
Roto-Rooter
  5 by Dennis W.
Tech was great
Roto-Rooter
  5 by Paul M.
very satisfied
Roto-Rooter
  5 by Dan B.
The service tech was awesome, he really knew wht he was doing and was very quick. Getting some one here was a bit of a challenge however the communication was very good on up-dating me.
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