Gastonia, NC Rate location (39 Reviews) Call Now 704-283-8718

Roto-Rooter Gastonia, NC: Customer Reviews & Testimonials

When you need experienced plumbers in Gastonia, NC, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Gastonia, NC

Courteous on the phone. Called before arriving. Showed up exactly on time. Then... Problem was diagnosed and fixed VERY quickly. Nealleigh was GREAT!!! Wouldn't hesitate to use again.
Chip C.
I actually work with a management company for private owners of property which had a pretty sticky situation with old plumbing equipment that turned disastrous. Roto-rooter was called to the property out of an emergency and completely rose to the occasion. The plumber was informative and tenacious in getting the job done timely, Immediate attention was given to the problem and we are pleased to say the water problem is solved. Thanks to the plumber for his commitment to providing great service!
Jackie D.
I would highly recommend Roto-Rooter, they were prompt professional and fixed the problem. Neallleigh Rice was my technician, she did a fantastic job and I will definitely request her again!
Loren D.
Nealleigh Rice was our repair tech and she came in with all her equipment and found that we had roots growing in our lines that were blocking the septic tank. She explained to me each step of the way, what she was doing and why. She was honest and forthright about what to expect and very capable and knowledgeable and friendly. We have lived at this address for almost 39 years and this is the first time I've ever used their services but I was highly impressed with their skill and technology in locating the problem and giving us the solution to correct it.
Wanda A.
After the recent heavy rains, the drain pipe from our front yard to the back yard was not able to handle the water and flooded our crawl space. We called Roto-Rooter and the 1700 Orr Industrial Court location in Charlotte responded. Stan Sarlovskis sent a camera thru the 25 year old pipe and found lots of mud and a rock partially blocking the pipe. He worked for more than an hour to get the rock out with his snake, saving us from digging up the pipe. We would not hesitate to use this service again.
Kathy R.
Great technician who worked very hard to find the clogged pipe. He was very nice, kept the house clean and was prompt at his arrrival time.
Catherine R.
On Dec 23 we experienced water coming into our house from a broken water pipe under our house's foundation. I called Roto-Rooter because of a past positive experience with their service. A plumber by the name of Lal Mawai came to help and did an amazing job for us. He was highly professional, and really knew his stuff. He determined quickly what the problem was and then made arrangements (at my request) to come back after the holidays to fix the problem. It turned out that he had to run a new water line to the house...a big job. He brought in 2 other plumbers to help, and I can't say enough good things about this crew. Their professionalism and competence made me feel that my problem was being handled in the best possible manner. They worked hard, and stayed until the job was complete. I will call Roto-Rooter again if I have any problems. Highly Recommend!
Ee T.
My kitchen drain pipes were occluded with grout from a recent tile job. I inadvertently dumped coffee grounds down the kitchen drain this AM, and that was too much for the pipes to handle. Zero water flow, and my best plunger wouldn't touch it. Stan came to the rescue, and was the most thorough plumber I've seen. He made sure that all my pipes were running free and clear. He also gave me some great tips on designing a septic system for a house that I will soon be building in the mountains, as that requires a completely different mindset than city sewer. Thanks Stan! I always rely on Roto Rooter because they do great work and stand behind it.
Richard H.
It is the coldest weekend we've had so far this winter and I had a broken water line at the cut-off valve near where it comes off of the water meter. I called Roto-Rooter and they sent a plumber out very quickly, even though it was a Saturday. Sergey was the consummate professional and I knew right away that I was in good hands. He worked quickly and efficiently in the biting cold and repaired the pipe. My problem was all fixed before sundown! All the while he was friendly and courteous, just a good, hard-working guy. Overall, it was a good experience and I feel that I got my money's worth. I will definitely call Roto-Rooter next time I face a plumbing catastrophe.
Warren N.
Called roto rooter because I had very good experiences with them in the past. They came promptly and helped us with the immediate problem of water damage in the basement. Very flexible about times when we were here for them to come out.
JT D.
Customer service was able to get a plumber out to me the same night. I declined and set a morning appt and they were able to accommodate my schedule! They called before arriving which was great and plumber that came out knew what he was doing!
Anna S. | Gastonia
My family first called Roto-Rooter in April of 2014 after reading several good reviews. On our first service call we were surprised when "Sergey" knocked on our door. We had read such nice things about him. Sergey was here to cleanout a laundry and kitchen drain line but as luck would have it, he discovered our toilet was leaking water under the house when flushed. This had just started happening so I was glad he pointed it out. I was happy my son was able to fix it while Sergey was still here in case he had run into any problems. Along with fixing my clogged drains, Sergey also installed two outside faucets. He did a great job and answered all my questions. Needless to say, when we ran into another plumbing problem the other day, we called Roto-Rooter and asked if Sergey could come out. Sergey came to our rescue again. He rebuilt our shower converter in our shower and bath tub. It was much cheaper than buying new fixtures and having them installed. Sergey is always friendly, professional and understanding. He answers all questions and leaves things cleaner than when he started.
Annette W. | Gastonia
Our home, unfortunately, has a plumbing issue where the main sewer line has settled and clogs every couple of years. We have used Roto-Rooter several times and have always received extremely prompt (under 2 hours) service. We always request that Technician Stan Sarlovskis perform the work, if available, because he is familiar with our sewer system and knows where to expect the location of the clog.Stan is very friendly, but gets down to business quickly, and thoroughly explains what he is going to do, then explains what he found. I highly recommend Roto-Rooter, and especially Stan! Invoice #18257260, 5/24/2015, Charlotte, NC
Douglas M. | Gastonia
Had a wonderful experience with Roto-Rooter when they came to redo my drainage system for my kitchen sink. They were on time, very clean, and the plumber was very nice and answered all my questions. I would use them again and ask for Ronnie.
Crymsyn H. | Gastonia
Marvin from Roto Rooter came out and unclogged our lines. Very nice man. Very good service. Thank you for coming out and fixing our problem.
Jenny H. | Gastonia
My kitchen drain pipes were occluded with grout from a recent tile job. I inadvertently dumped coffee grounds down the kitchen drain this AM, and that was too much for the pipes to handle. Zero water flow, and my best plunger wouldn't touch it. Stan came to the rescue, and was the most thorough plumber I've seen. He made sure that all my pipes were running free and clear. He also gave me some great tips on designing a septic system for a house that I will soon be building in the mountains, as that requires a completely different mindset than city sewer. Thanks Stan! I always rely on Roto Rooter because they do great work and stand behind it.
Richard H.
I'm in Charlotte, NC & my washer overflowed this morning...thank goodness it wasn't my toilet...  I called Roto Rooter & got Linda on the phone.  She was so pleasant, professional & efficient!  It's a bit sad that I was suprised by her great customer service on the phone.Stan was here in less than an hour & got every thing snaked and clear.  He was incredibly polite, clear & helpful.I will definitely use them again!
Melanie E.
It is the coldest weekend we've had so far this winter and I had a broken water line at the cut-off valve near where it comes off of the water meter. I called Roto-Rooter and they sent a plumber out very quickly, even though it was a Saturday. Sergey was the consummate professional and I knew right away that I was in good hands. He worked quickly and efficiently in the biting cold and repaired the pipe. My problem was all fixed before sundown! All the while he was friendly and courteous, just a good, hard-working guy. Overall, it was a good experience and I feel that I got my money's worth. I will definitely call Roto-Rooter next time I face a plumbing catastrophe.
Warren N.
On Dec 23 we experienced water coming into our house from a broken water pipe under our house's foundation. I called Roto-Rooter because of a past positive experience with their service. A plumber by the name of Lal Mawai came to help and did an amazing job for us. He was highly professional, and really knew his stuff. He determined quickly what the problem was and then made arrangements (at my request) to come back after the holidays to fix the problem. It turned out that he had to run a new water line to the house...a big job. He brought in 2 other plumbers to help, and I can't say enough good things about this crew. Their professionalism and competence made me feel that my problem was being handled in the best possible manner. They worked hard, and stayed until the job was complete. I will call Roto-Rooter again if I have any problems. Highly Recommend!
Ee T.
Sluggish clogged drain in kitchen sink was professionally and completely unclogged by Keith Barker, Service Technician #3698 without making a mess and without any problems. He was professional and courteous and took time to answer my questions and explain how the plumbing lines work and how they become clogged. It is SO good to be able to use my kitchen sink again. He gave me tips on how to keep the line open and explained the 6-month warranty. He gave me his contact information and told me if I have any questions, concerns, or problems, to contact him. I am very pleased with the service provided by Roto-Rooter.
Brenda B.
They came out within an hour of me calling them. Had everything fixed within an hour. Very knowledgeable, courteous and reasonably priced. Can't beat them!
Fred G.
The service was real good, they worked with me. It was on a holiday week and they still done the work.
Franklin J. | Gastonia
Prompt service and extremely compotent and professional technicians.
Joseph B. | Gastonia
I moved to NC about eight months ago, so I really had no idea who to call for plumbing, but I had to call someone and fast cause I had a broken pipe outside under my house with water spraying everywhere. I decided to go on to Angie's list for help and I saw Roto-Rooter and I knew the name, I called them and was so happy I did! It was Easter weekend, and they don't charge you extra for that! The guy that came out replaced my pipe and didn't over charge me. Thank you Roto- Rooter you are my plumber now!
Raeann K. | Stanley
I prayed and asked God to send me the right plumber. He answered my prayer. Hlei and Johnny were the best. They knew what they were doing, were friendly, hard working. I am very pleased with the work they did.
Cynthia M. | Dallas
We had a leak in the drainage line under the house, and our technician Eddie (1336) was wonderful. He arrived promptly, did an evaluation, gave us options, and completed the repair in a timely manner. He was friendly, courteous, and helpful. This is the first time since I've lived at this address that I've been satisfied with a plumbing repair. I learned a lesson today--instead of wasting time searching for plumbers in the phone book or online, just call Roto-Rooter.
Myrna M. | Gastonia
Your Technician, Hlei Uk was very courteous and informative while repairing our recent leak. I have locked the number on my phone in the event we have any future issues. Thank you for the prompt service. I hope I never need you again but if I do, I will not hesitate to call.
David A. | Gastonia
Keith Barker was exceedingly efficient and polite. Amazed at his patience as we worked through getting my clog cleaned out.
Gary E. | Charlotte
Sluggish clogged drain in kitchen sink was professionally and completely unclogged by Keith Barker, Service Technician ${esc.hash}3698 without making a mess and without any problems. He was professional and courteous and took time to answer my questions and explain how the plumbing lines work and how they become clogged. It is SO good to be able to use my kitchen sink again. He gave me tips on how to keep the line open and explained the 6-month warranty. He gave me his contact information and told me if I have any questions, concerns, or problems, to contact him. I am very pleased with the service provided by Roto-Rooter.
Brenda B. | Charlotte
The plumber that was sent to my house was absolutely AMAZING. Lal was professional and polite and showed a lot of compassion while I was frustrated. He is an asset to your company and should be recognized for his hard work.
Lori B. | Charlotte
stan came and fixed our clogged sink. very polite. will call him again......
Glenda p. | Mount Holly
Once again, Roto Rooter came through with flying colors from my first call with customer service to the installation of my new water heater! Thank you from a very satisfied customer for the second time!
Patrick H. | Matthews
Adolfo was especially polite and calm and very good at his craft. Thank you!
Shirley G. | Davidson
I was very impressed and appreciative with how quickly the technician arrived. He explained things clearly to me and outlined all my potential options. One piece of constructive criticism I will offer, though, is that any other service providers I have had enter my home recently (electricians, heating/cooling, etc.) either removed their shoes or put shoe coverings on before entering. This would be a welcomed improvement to Roto-Rooter's service.
Tony K. | Charlotte
Gary Rose was very pleasant and professional. Had the problem solved in no time. Thanks Gary
Bridget L. | Charlotte
Bob & Dave were both awesome to work with and very professional. Mark & Katy
Caitlin W. | Cornelius
Technician was very quick, efficient, clean and knowledgeable.
Deborah O. | Charlotte
Dave was professional, courteous, personable, and efficient. It was a great customer experience. I got to work and recommended Roto-Rooter to all of our team members. Thank you!
Cheryl K. | Charlotte
great technician....${esc.hash}2055
Peter H. | Charlotte
Eric Fields
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