Gaithersburg, MD Rate location (32 Reviews) Call Now 301-299-5695

Roto-Rooter Gaithersburg, MD: Customer Reviews & Testimonials

When you need experienced plumbers in Gaithersburg, MD, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Gaithersburg, MD

Chris 7932 is an Outstanding technician, very professional and knowledgeable individual. Very prompt response to first call.
John C.
Richard B.
My technician was Purcell/3755. He was extremely nice to talk to. He explained the entire repair process step my step. I was not left guessing about the situation. The repair though took a bit long was to my satisfaction. Now I have a toilet that is working fine. I have used the company on several occasions, and each time was happy with the quality of service and work. thank you Roto-Rooter!!
Camille C.
Had a wonderful plumber install new shut offs and a faucet for my kitchen sink. He was wonderful and everything looks and works great now!
Susan S.
I would recommend Roto-Rooter. Prompt service, diagnosed the problem and fixed within an hour. Chaz was excellent and explained what he was doing through the process. 5 stars to Roto-Rooter.
Adara D.
Jeff Fetner(1174) was very professional and did a great job installing the sump pump. It was my first time using Roto-Rooter and I will do it again.
Jim F.
Definitely recommend excellent plumbing and drain services!!! Thank you Roto-Rooter.
Aw D.
We had a sewer line break on the Baltimore City side and Tommy Bond tech#3345 was very helpful and professional during the entire process. I’d like to publicly thank him for his great customer service and knowledge.
Adam F.
I had a blocked toilet and a faulty guage in the tank. The roto/rooter technician Kap completed the job and he noticed that I had a leaky faucet in the bath tub. He asked if I wanted him to have a look with a view to fixing it - I was dubious at first because I had been given an estimate of more than $1,500.00 more than a year ago, and I was unwilling to spend that much so I left it dripping, and was content to pay a slightly higher water bill. Kap was able to fix the faucet for $464.00, less than a third of the estimate I had been given. I am pleased and thankful. I am glad I called Roto/Rooter. Shirley Baptiste
Shirley B.
Roto-Rooter is such a great company. I've had two pipes burst in the past two years (brutal) and they have been super responsive and prompt in helping to solve the problem. The customer service reps and technicians are super nice and just a joy to work with (especially in stressful times!). Many thanks to the Roto-Rooter team for their excellent work. I truly appreciate it and you have a customer for life.
Megan C.
This goes out to Greg Thompson. We had a sewer backup in our basement of our brick rowhome on Gough Street in the community of Eastwood. Roto-Rooter came out the first time and for $ 500 and rooted our line to the street removing a fair amount of roots. We immediately received a call from them to provide cleanup services but declined because we could that part ourselves. No problem. We were then given an estimate to replace the entire sewer line with plastic. OK, but no funds at the time. Couple weeks later, backup again. Roto-Rooter returns (Greg). He very patiently re-rooted the line with multiple sharper cutting attachments several times removing even more roots as before and flushed the line as much as possible. In addition he helped reset the toilet. Best of all, at no additional charge. Bodes well for He and Roto-Rooter that they went the extra effort to buy us a little more time. Thx
Ron W. | Gaithersburg
A few years ago we had to get our sewer line replaced. Roto Rooter did a great job then. So two years later we called Roto Rooter back for a routine preventative maintenance clean out. Greg Thompson (#8288) arrived on time and explained what he would be doing today, he was very polite, professional and finished the job in a reasonable amount of time. We would highly recommend Roto Rooter to our friends, neighbors and family and we would definitely suggest they ask that Greg Thompson be assigned the job. Thank you Roto Rooter and Greg!
Steven S. | Gaithersburg
We had a severely clogged basement walkout drain that I had tried to clear of sediment/sand a couple of times myself without success. I decided to call a plumber but a plumber I used in the past was busy (recent heavy rains) and others gave high quotes.I decided to try roto-rooter and the experience was great from the scheduling phone call all the way through to the end of the service. Michael, the plumber, was very professional and courteous and after I showed him the problem he got to work. When he was done he took the time to show me what was done, flushed water in both directions (from sump pump and drain end) several times and did an excellent job cleaning up. He answered several unrelated plumbing questions, didn't try to up sell, and even took the time to demonstrate how to properly remove my sump pump cover and radon tube when I asked. I would definitely use roto-rooter again. I was satisfied with the pricing and how quickly they responded. I recommend them.
Paul L. | Gaithersburg
They came out on a Saturday evening and cleared the sewer line for us the techs, Greg-8288 and Quentin-2586 were great and very courteous. could not have asked for better service.
Marla E. | Gaithersburg
In Baltimore, MD, late Saturday night, my husband and I had a blocked sewer line that caused our basement toilet to overflow. We called Roto-Rooter and service tech, Ronny, was quickly sent out to our house. Ronny was awesome! He was very helpful and courteous while working diligently to un-block our main line and get our plumbing back to working order. If we ever need plumbing help again we will definitely be calling Roto-Rooter! Thank you!
Katie R. | Gaithersburg
Neftali Argueta was polite and professional. He explained the root cause of our problem was so we don't make the mistake again. He also mentioned other plumbing issues that may need attention soon so that I could plan for them. Left the our home as clean as when he arrived.
Michael C.
After freaking out on Sunday night with some back up problems in the basement of our house first thing on Monday morning call Roto Rooter and they show up within 2 hours of my call. We have our service done by Master plumber Khiangte Lal Tluangkima, super profesional who explain that our problem was a lot of roots build in our main line, He clean them and our sewer system was working perfect in short time. So Khiangte Lal Tluangkima our Thanks giving Super Hero. Don't forget to ask for your discount. !!!
Melinda U.
Outstanding service. Very professional, knowledgeable and courteous. Had the job done, and done right, very quickly. Would highly recommend.
Russ H.
The plumber was prompt, courteous, and thorough. He made good work of a nasty job. And, he offered additional advice, outside the purview of Roto Rooter. I will definitely call again, when I need to call again.
Charlie F.
The plumber who stayed till midnight the first night was great. The other staff I dealt with were all professional and courteous and friendly and I had no issues at all with anyone. It was clear the terracotta line was busted. While not happy about the unexpected sewer line replacement, I did know from neighbors that had replaced their sewer lines that the price was on the high end, but not unreasonably so and it was a holiday weekend. And a couple neighbors who did pay less did not have the same level of timeliness and care filling the trench and restoring the landscaping, and had to do a lot of work on their own to level things out. Given I had a backup with sewage in the house on Thursday that they cleared, and that I had working water and sewer by Saturday afternoon, I cannot complain. We will see just how the lawn comes back, but given the heavy equipment and heat, they did a lot to get it somewhere close to what it was. I wish it were cheaper but again, for the Baltimore area, I cannot complain about the employees nor the quality of the work nor their speediness and attention to detail.
John M.
Wonderful experience, exceptional response time, excellent customer service and I would not hesitate to refer this company. The tech was knowledgeable in explaining service requirements and pricing, he diagnosed and corrected the problem and was on his way. I am a totally satisfied customer!!
Margrette N. | Gaithersburg
I always have a good experience with this company.
Stephen G. | Gaithersburg
The plumber is excellent. He made sure our drain was really clear to declare the job is done.
Anh T. | Gaithersburg
Very prompt in getting to our house to repair the broken water pipe and also to take care of the damage done by the water runoff. Everything is dry and now ready to be repaired.
Patricia B. | Gaithersburg
Kam came to us today because our toilet was totally blocked. He was polite, he was helpful, he smiled the whole time! He replaced our toilet in the end, cleaned up after himself and even took the old toilet away.
Max C. | Gaithersburg
Arrived when scheduled and completed the job quickly and efficiently
James B. | Gaithersburg
The technician VAN (3628) was professional and courteous. He was able to analyze and correct my leak problem and worked diligently to do so. In addition to his technical expertise he seemed very personable and was a pleasure to deal, with unlike many home repair people met over the years. Will continue to call RotoRooter when needed.
Ronald S. | Gaithersburg
I needed a sump pump and the accompanying drain line installed. I could not have had a better experience. Mr. Maung from Roto Rooter was an exemplary professional, pleasant and he did an astounding job. He arrived promptly and was task focused. He was communicative and organized; He let me know what he was going to do and listened carefully when I had a question. He was no doubt a master of his trade. He was considerate in wearing protective shoe covering and covering the floor with a towel so that he could protect my carpet as best as he could. After the work was done, he reveiwed what he had done with me and made sure that I knew how the sump pump worked and that it was working as it should. He put everything that he moved in the process of doing his work back in place. While this type of professionalism is what one expects from service companies, it has become rare an din some instances non-existent. Mr. Muang is truly an unassuming professional who exudes excellence. This is the first time I have used Roto Rooter and given this experience, I highly recommend them to anyone.
Enitan M. | Gaithersburg
Technician #873 performed several tasks with excellence and precision. All the more, he was very courteous. He explained the work beforehand; stayed within the given estimate and provided 6 months warranty for his work.
Mathew P. | Gaithersburg
Albert R. | OLNEY
Mr. Khiangte Lal, Master Plumber, was very professional. He explained to me in details the inspection he was going to do with regard to the Backflow preventers. He explained the frequency of the inspection, presented to me the options available, and helped me in making my decision for the future. He did his work in very fast and efficient way. His customer service skills were remarkable.
Damien C. | Olney
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Diana H. | Olney
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