Fairfax, VA Rate location (28 Reviews) Call Now 703-253-3954

Roto-Rooter Fairfax, VA: Customer Reviews & Testimonials

When you need experienced plumbers in Fairfax, VA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Fairfax, VA

Our kitchen sink keeps clogging and throws water back at you when you use the disposal. Carlos (407) came out this morning with a Hydro Jet and send that clog packing! He was courteous, explained everything as we went along and was really knowledgeable. He was able to get that drain running better than it has in years! I called Roto Rooter on Sunday night and was able to get an appointment for Monday morning. The call center was very helpful as well. I highly recommend Roto- Rooter.
Kristen H.
Getting ready to go to bed and all of a sudden the sewer was backing up from the sinks, showers and toilets in my basement. I called Roto-Rooter at 10:00pm and the service member was at my house by 10:45. Did an excellent job clearing my line out to the road and everything was flushing and working by midnight. I will continue to call them, especially since they provide 24 hour service and didn't keep us up all night before going to work in the morning. Great job!!!!!!
Terry A.
Our water heater went out 12:00 AM on Friday. Monday was a holiday and Root-Rooter was the only plumber to come to our rescue. The plumber who came out was very professional and recommened a shut off value inside the house (ours was under the house and not very easy to get to). He was coming from Manassas, Va. We received a courteous call saying he was running late due to traffic. We will definetly call them again.
Beverly W.
I knew I was in good hands from the instant I was explaining my problem to the Customer Service Rep. I also asked if there was a disabled Military Veteran Discount and the Rep said "absolutely" and even thanked me for my service! The Technician called before arrival and was professional, courteous and efficient. He knew exactly what the problem was and went right to it wasting no time. I would use Roto-Rooter again and would recommend them to anyone! Thank you!
Dean O.
Not just arrived on time, but called and asked if they could come early. Heck yes.Plumber was polite, professional and efficient. Was upfront about both minimum cost (if the problem found was... 
Matt W.
#1  Arrived on-time, when they said 0800 to 0900, I thought, here we go again...but nope, on-time.#2  Clean, a garbage bag was laid on the floor and the plumber had on soft booties.  All equipment was kept on a tarp.#3  Polite, he didn't ask why I'd taken the P-Trap off myself.  The only thing I had to assist with was flushing the toilet (he was listening for something in there while he had a snake ran under my kitchen sink).#4  Told me what to expect during and after (there is a 6 month guarantee).#5  They didn't charge .01 more for it being last minute or emergency and they were open at 0630.  They accepted the $40 off coupon I'd found on their website.  I believe the price was fair at $470ish.  I know I don't plan to buy a snake or know what to do with one of them things.
Jen B.
I found the service both prompt and courteous from the initial phone call to completion of the repair work. The service men, Sebastian and Nick were refreshingly personable and knowledgeable. This was an emergency call for a flooded bathroom. What started as a disaster turned into a (believe it or not) pleasant experience. To top it off the price was quite reasonable. A good experience all the way around.
Julie M.
Had a backup in my main sewer line. Called three different services. I wanted the pipe snaked out, and then examined with a camera to see if there were any structural problems. Roto-Rooter came in 18-25% lower, and would do the clean out and inspection in the same trip. The others would do the cleaning and then later come back to inspect the pipe with the camera. James arrived the same day I accepted his bid, equipped with the snake and camera. The snaked cleared the clog, but James wasn't satisfied. The camera rvealed a piece of broken plastic had stuck in the pipe and caused the blockage. He worked with the snake and camera for another hour to get the plastic pushed out to the county's main drain, taking the time to explain to me and show me on the camera's monitor what was going on. The other companies would only have discovered the plastic after the snake was gone, and probably would have charged me for an additional service (jet cleaning or digging out the pipe) to get it out. Very glad I chose Roto-Rooter, and thanks to James for taking the time to make sure I didn't have more problems later.
Mark A.
Prompt. Very professional.
Johny R. | Fairfax
Did very well, respectful and polite, he worked hard for a long period of time, was unable to fix the problem because I have a potential broken line drainage, he said.
Teresa B. | Fairfax
Dave did an excellent job today. He was very thorough ,courteous and informative. Excellent job!!!! Thanks, Gary Dunnavant
Gary D. | Fairfax
No one else I called would help. I needed water siphoned out of a broken washing machine. Maybe the job was too little. I could have gone to any pet store where there are fish and purchased supplies to siphon it myself. But my age and dignity were taken into consideration and someone came to the rescue. A fee is normally charged for coming to estimate and if the customer agrees to have the work done, the fee to travel is waived. In my case, only a service fee was charged but it was not much more than the travel to estimate. How very kind and customer friendly!
Toni P. | Fairfax
Jon Diaz was the service representative. Just a pleasant individual. Did a great job with our pluming issue--clean, neat and complete cleanup. Found out our problem. Just a great experience.
James E. | Fairfax
Chris was the Service Technician. Absolutely Great. We have had this water issue for over 6 months and he figured it out in less than 5 minutes. It was just a pleasure to watch him work and to talk with Chris back and forth. Just an excellent experience. I will call on Roto Rooter again.
James E. | Fairfax
We were in an emergency situation with sewage back up twice in under 48 hours. The first time, we called a small local plumber recommended by friends. They cleared the pipe but didn't have camera capabilities. We hoped we were in the clear, but sure enough, 40 hours later and its happening again! This time we called roto-rooter because we saw they had camera capabilities. All I can say is WOW. We were blessed to have Diego Diaz show up at our door. Not only did he fix the problem, but he also taught us how to take care of our pipes and informed us of a water alarm we could put on the floor drain so we will KNOW when/if this every happens again. Thank you Diego! You're the best! Hoping to never HAVE to see you again - but if we do - you will be who we call!
Jody B. | Fairfax
We had excellent service today with your technician Freezer. Thank you The Bresnahan's 4912 Gadsen Dr. Fairfax, Va. 22032
John B. | Fairfax
I really appreciate Joe from roto-rooter coming out to my house and providing excellent customer service while doing a great job with the pipe. Joe was very knowledgeable and courteous. I would definitely use him again and would spread the word to my family members to use. Thanks Kenny
Kenny S. | Fairfax
I was very satisfied with the service, everyone was very nice and curtious.
Linda C. | Fairfax
I was very satisfied with the work, everyone was very nice, hope not to go through this again.
Linda C. | Fairfax
Thanks for your prompt service on a Sunday afternoon. The technician was thorough and informative and provided good advice to prevent the problem from recurring.
Randolph S. | Alexandria
I normally don’t write comments for service, but because the service was amazing, and the company and the technican went above and beyond! I want to say Job Well Done. I would use your service again and again.
Keisha H. | Alexandria
James provided the service on 4/6/15. He arrived on time. We had a discussion on how to proceed given the plumbing problems that I was having. Both the resetting of the commode on a new wax ring and the snaking of the extremely slow sink drain were fixed professionally as James explained his thinking. He asked questions and I answered them about previous sewer odor. He wondered if the bathtub drain was without a trap since it made such an odd gurgling sound whenever the commode was flushed. All was fixed in two hours at the price he estimated earlier. He had the right equipment to do the job correctly and on time. The job was a little messy but he cleaned up such that my wife will be pleased.
Ronald S. | Fredericksburg
service was very good
Samuel P. | ALEXANDRIA
Great tech and very fast service. Would definately recommend this company to all of our friends.
Robert H. | Northern Virginia
Professional, knowledgeable, friendly, and helpful a combination that can not be beat
Robert G. | Vienna
Frezer came out, and was easily the most professional and best service person who has come to the house for any reason. Give him a big raise.
Ian G. | Alexandria
The technician was very knowledgeable of what needed to be done. He worked diligently on the problem until it was done. Technician also made recommendations to us. Thank you for your service.
Yvonne C. | Woodbridge
Sebastian was great, very professional and very knowledgeable and I want to make sure his boss/supervisor receives this feedback. He is good at what he does.
Brian W. | Burke
Calvin Williams
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