Eugene, OR Rate location (79 Reviews) Call Now 541-689-1711

Roto-Rooter Eugene, OR: Customer Reviews & Testimonials

When you need experienced plumbers in Eugene, OR, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Eugene, OR

It was perfect. The technician, Steve, was efficient, knowledgeable, pleasant, and courteous. I didn't know where my sewer cleanout was located but he used his smartphone to access a database provided by the city of Eugene detailing the exact measurements where it could be found. He worked quickly and in no time had the problem solved. Roto-Rooter itself was very prompt in scheduling someone to come out. In fact I had to ask them to schedule at a later time than they first suggested because I had another commitment. I would absolutely use Roto-Rooter again.
Susan I.
The team arrived promptly and we got the line cleared out. After the initial problem was solved, one of the techs noticed a sound that wasn't quite right and investigated further. Turns out my kitchen pipes were leaking down under the house and into the flooring. I was devastated at the news, thinking I was in deep trouble now. The team was amazing They diagnosed the problem, got things shut down, and helped me to contact my insurance agent about coverage. The water abatement team was on the job pronto, Jerry and Dante were so professional, easy to talk to, and helped me to relax by letting me know the process of the water abatement methods they would be using. Fans were set up under the house, and the next day, fans and dehumidifiers were set up in the house. Their manager, Jeff Britton, handled all the details with my insurance company, Farmer's, and the wetness was removed and new insulation and vapor barrier was installed after the area was completely dry and sprayed with materials to keep things from growing down there that shouldn't be there. Additionally, great care was taken to continue to work on the damage to flooring and cabinets in my kitchen. Again, Jerry, Dante did a great job. Jeff got a team over to remove the flooring and provide me with new plywood over the subfloor. During this whole process, Jeff has been great, managing the cost estimating, insurance communications, and being particularly kind and attentive to my needs as a homeowner. I have never worked with such a great group of people, and I will absolutely only use this company from now on. I used several companies in Eugene, prior to working with Roto Rooter, but after a strong recommendation from a well respected friend, I made the switch, and I'll never look back. Thank you, Roto Rooter, for assisting me during a difficult time, and for being the honest, kind, hard working, and ethical people that you are.
Patricia B.
When I was disconnectingan old washing machinein preparation for delivery of a new one, the cold water faucet would not completely close. After shutting off the main water, I took it apart to try a repair. Over many years, this faucet had corroded and much of the interior fell apart. Because of the pending delivery and also without water to the entire house, I needed a repair right away. Roto--Rooter was able to get Brandon out quickly. Due to the age of the home, this faucet was a press-on type. Brandon did not have that style in his onboard stock - so he went to a local hardware store - found the needed parts, bought a special tool he needed to remove the old faucet, and returned to quickly complete the job. We decided to replace the hot water faucet at the same time. Brandon was courteous, professional and quick. I have water and the delivery and hookup of the new machine went off as scheduled. I am very satisfied.
Kate J.
Brandon was the plumber responding to service our faucet. This was the second time Brandon has assisted us at our residence (2nd time he was requested by name). He is punctual, courteous, informative (answering my questions), and successfully accomplished fixing our sink. I have used this service provider several times and each time they have been responsive to our needs, courteous, and get the done right the first time. Truly are professional from the initial call all the way through completion of the job request. Thanks,
Suzanne C.
We had Lance from Roto-Rooter out to install a new sink.  He came right out and did a wonderful job for us.  He was thorough and very pleasant.  He also took the time to help my husband locate the water shut-off for the house.  I would definitely hire the company again without a second thought.
G. P.
The company was so good to us and easy to talk to. They were talking us all the way thru what needed to be done then as they were doing the work keeping us posted all along. They were very polite and worked very hard, we so appreciated everything they did. We had the restoration people and the plumbing service out on this issue. We really appreciated them, from a Emergency call on Sunday thru the week of cleanup and repair. They were awesome. Thank you again.
A Yahoo User
Roy was very professional and courteous. He explained to me why it leaked in the first place and how to keep it from leaking again. (It only gets lubrication by the use of turning the handle and keeping the grease moving through the part.) I hardly ever use this faucet and he explained it's the lack of use that caused the part to go bad. He didn't mind my watching him (I enjoy learning how 'things' work).
Sheila P.
This is the second visit for a different problem and they saved the day twice. a 40 year slow drain and clog finally fixed. I was elated and so was the rest of the family for grandma finally giving in to getting it repaired. Thanks Roto-Rooter.
A Yahoo User
We were very happy with our Roto-Rooter experience.  They were able to schedule as right away in our emergency situation.  Our system needed a lot of work, and Chris was very knowledgeable and helpful.  We would highly recommend Roto-Rooter and will definitely call them again.
Mark B.
They took care of me in a quick and timely manner. I appreciate the honesty in helping me find the right product and at the best price, even if it meant me ordering online. They gave me good suggestions on product brand quality and reliability. Friendly and professional.
I was having issues with my garbage disposal and all the other places in Eugene that I called were booked until the next day.  I called Roto-Rooter and someone was here within 15 minutes and fixed my problem within 30 minutes. Thank you so much, will definitely use you again!
Jayme M.
09/28/14;We have had an on going problem with our sewer line, roots plugging it up. We called the Roto-Rooter and Steve came to help right away on a Sunday. He fixed the problem and gave us 6 more months to get it fixed permanently. Very nice and personable service. I would recommend Roto-Rooter.
A Yahoo User
The crew was great. Came to our rental property on City View in Eugene,OR. Explained very clearly our sewer problem and the best solution. The bid for the work planned was much less than a competitor had quoted to me. The work was done promptly. The crew was friendly, polite, answered all my questions. The work site was returned to the condition that existed before the sewer line was replaced. Since your crew did such a great job, I don't think I'll have to call your company again, but I would certainly recommend your services to anyone looking for excellent sewer service. Thanks so much. Was a pleasure doing business with you.
Marty S.
The thread of a pipe behind the wall in our kitchen broke while we were trying to reinstall a garbage disposal unit. I dreaded what needed to be done. First thing the next morning, my husband called Roto-Rooter in Eugene, OR and they showed up within the hour. The plumber was very professional and got to work immediately. He assessed the situation and resolved it fast, he even unclogged a line in my kitchen faucet to increase the pressure of my hot water!˜something that I had put off for nearly 8 years! I was very impressed with the fast, courteous service we received (and it wasn t nearly as pricey as I had feared!). I highly recommend!
A Yahoo User
OMG We ve been walking around with our noses plugged for almost a week. When it occurred to us that maybe our toilet had become disconnected with the sewage line (long story), we called Roto-Rooter. A guy came to the house within an hour of my call, bravely squeezed through an unreasonably small crawlspace (another long story), and found not a cesspool (thank God), but a dead possum!! The fee was seriously the best money I ve spent all year. In fact, you couldn t have paid me enough to investigate such a foul odor in such tight quarters. I have no idea what this incredibly brave roto-rooter guy gets paid per hour, but he deserves a raise. Plus an all-expense paid vacation to somewhere that smells lovely to make up for what he had to endure today. :-)
A Yahoo User
OMG We've been walking around with our noses plugged for almost a week. It finally occurred to us that maybe our toilet had become disconnected from the sewage line (long story), so we called Roto-Rooter. A guy came to the house within an hour of my call, bravely squeezed through an unreasonably small crawlspace (another long story), and found not a cesspool (thank goodness!), but a dead possum!! The fee was seriously the best money I've spent all year. In fact, you couldn't pay me enough to investigate such a foul odor in such tight quarters. I have no idea what this incredibly brave roto-rooter guy gets paid per hour, but he deserves a raise. Plus an all-expense paid vacation to somewhere that smells lovely to make up for what he had to endure today. :-)
Toni K.
Great, awesome people. Had an issue with a drain, they stopped by and fixed it within the hour. Plus the plumber was super cool so choose roto rooter always.
Dirt R.
Nobody wants to need a plumber. So when a plumber can make an experience actually pleasant, they are doing something BEYOND right. I called Roto Rooter because I trusted the name. I was dreading the whole process. Instead I was met with extremely professional folks that understand what value truly is. They charged a very fair price for what they did. The work area was left extremely clean. They were fast, curtious and explained everything in layman's terms. Like I said, nobody wants to have to call a plumber, I am just so happy I called Roto Rooter.
Eric W.
I called another plumber who did not show up twice! I waited for hours then called Roto-Rooter. They were at my home within 30 mins and had my problem solved in no time. They are a bit more pricy then other plumbers but they are fast, come when they say they will and get the job done. Also the gentleman who worked for them was very nice, I think his name is Steve.
Alia N. | Eugene
Your technician Bobby did an outstanding job getting the main kitchen disposer operable. He was very personable and was thorough. Kudos to Bobby!
Cascade Manor (Paris) L. | Eugene
Your technician Bobby did an outstanding job getting the main kitchen disposer operable. He was very personable and was thorough. Kudos to Bobby!
Cascade Manor (Paris) L. | Eugene
The telephone assistance is always friendly, appointments are easy to make, and a call is made when the serviceman is on his way. The servicemen are friendly and do good work.
James M. | Eugene
Arrived on time. Fast and friendly service. Performed complete job, including checking intake lines to device to ensure top quality and long term functionality.
A J. | Eugene
Very fast service and knowledgeable staff across the board.
S S. | Eugene
RR has always been our "go to" company when things go wrong. Always quick to respond, even on weekends & holidays. Their staff is very professional, knowledgeable & very nice. We live in an older home surrounded by mature landscape. Our neighbors all have huge trees with roots that travel into our yard. The RR guys recently hydrojetted the sewer & killed the roots. It was a quick job with their know-how & equipment. Afterwards, they inserted a camera into the pipes to give us a clear picture of what was going on; followed up with root killer. These guys really know their stuff!
Emily E. | Eugene
Randy responded to our call to find and repair a slow water leak in the bathrooms. Randy has worked on our Community Theater before and knows our buildings. Again, Randy was efficient and very thorough, repairing the leak and providing suggestions for future upgrades. Randy is a pleasure to work with, very personable, knowledgeable, and professional.
Jon P. | Eugene
I came from Japan and my English is limited. But Roto Rooter was very friendly and explained the plumbing problems very well and made an appointment was very easy.
Kenji N. | Eugene
The drain problem was found and fixed in a short time. Thank you!
Christine M. | Eugene
My home's original toilet (circa 1954) decided to die the day before I left for vacation. I called Roto-Rooter and had my toilet rebuilt the same day. The plumber was friendly and explained things clearly without ever talking down to me. I am very pleased with the service I got and the rebuild is working great. Thank you, Roto-Rooter!
Martha S. | Eugene
Your plumber, Randy communicated very well with us and did excellent work. Your office manager, Jeanne was very pleasant to work with and all staff were very professional and pleasant when working with them.
Jon P. | Eugene
Excellent customer service and knowledgeable professional staff. Roy was the best. We needed a new water heater and decided this was the time to install that hot water circulation pump we have always wanted as well. He worked to get everything just right as our house is one story and long. I know who we will call next time we are in need of a plumber!
charlie f. | Eugene
Excellent job, excellent tech.
Dan B. | Eugene
Great competent service.
Richard G. | Eugene
Wonderful Customer service and communication. Very pleased with the services received.
Angie S. | Eugene
the guys that come out really are excellent- Steve as always listening and doing what I ask with some advice thrown that! the original booking was not communicated properly- I went into great detail to explain what I needed, however when he got there and called me to confirm, the info he had been given was all wrong! It sounded like the woman on the original call was writing down everything I was saying, however that must not have been the case. That was disappointing, to have to start again, as I had a tight time frame in which for him to work. WIll use him again, but there is communication break down.....
Kat R. | Eugene
There was an emergency situation, our grease trap rotted away in a corner and was leaking putrid smelling water; and required immediate attention. They came right out and drained it so it would stop leaking . They had a bid put together in a couple of hours and by the end of the next day the grease trap was replaced and everything was great! The guys were very friendly and helpful.
Michelle F. | Eugene
Prompt service on a Friday at 5pm. Technician was professional and courteous, and got the job done quickly and efficiently. Prices were surprisingly reasonable for an emergency weekend visit!
Laurie W. | Eugene
Job was done quickly & cleanly. Servicemen were friendly.
Bonnie P. | Eugene
Great service. Highly recommend!!
Michael H. | Eugene
Very helpful. Gave me pointers on how to improve my water flow.
Richard B. | Eugene
I am very happy with the result of service received. Prompt response, courteous and helpful explaining details of ongoing work.
Eva M. | Eugene
Stress free, great job.
Ron S. | Eugene
I called in the morning and they were there by noon. Very friendly and efficient service man solved the problem quickly. Thank you Roto-Rooter!
Nancy N. | Eugene
I had called a week or so prior to make an appointment to have my drain cleared, so my washing machine would quit backing up and flooding my gararge. The office staff called me to let me know the technician was "loading up his van" and was on his way. She was very friendly and professional. The Technician arrived within 15 minutes of my phone call, and he was not able to get the old rusty pipe opening open. He asked my permission to saw it open, and he was then able to gain access to the clean-out pipe. Within 35 minutes, up came the wad of roots that had been blocking my line. All in all, it was an hour or so, and my line was cleared. The technician replaced the clean-out pipes lid with a new one. He gave me the name of what I needed to add to the line to kill the roots in the future. - Much appreciated.
Mike O. | Eugene
Steve is just lovely... Professional, good communication, no 'Sticker Shock', and cleans up after himself.
Kim S. | Eugene
Steve was very friendly and got the job done quickly.
Michele J. | Eugene
Simple fix that maybe I should have been able to do myself. Small can opener stuck in garbage disposal. Technician was fast and on time.
Kathy C. | Eugene
Fast, professional, came out within an hour of my call for service.
Country Club PLace A. | Eugene
Prompt ,courteous, quick service. Thanks !
Michael H. | Eugene
Rockey is one of your technicians that came out yesterday and he did a fantastic job. He is very knowledgeable and efficient. Kudos!!
Paris L. | Eugene
From the phone call to the service everyone was great. We appreciate you.
Veronika M. | Eugene
quick, friendly and efficient- problem of clogged sink solved in 20 minutes Thank you
Leasa F. | Eugene
You were so prompt! A knowledgeable young man came and fixed it. He is a credit to your company!
betty d. | Eugene
The service was GREAT and efficient!! Steve was pleasant and went right to work!! and had our sink unplugged in no time!! Thank you!
Sharon G. | Eugene
Customer service is great. Constant communication regarding time of arrival. The technician was on time, went to work, courteous and responded to our questions regarding other plumbing issues with much knowledge. I will definitely contact them again!
James G. | Eugene
After 3 hours of DYI work on a plugged drain from the garbage disposal, we called for service with only 1 1/2 hours to spare before a doctor appointment. We got an immediate positive response and a technician who was in the area arrived within a half hour and had us repaired & was on his way within the next half hour. Randy was an especially courteous and competent technician who relieved our stressful situation with efficiency and a friendly attitude. The company allowed us a coupon discount of $30 to finalize an already positive experience. Although we certainly hope we won't have a need to call on them again very soon, we will definitely call Roto-Rooter whenever we have a plumbing issue.
Robert G. | Eugene
The gentleman was fast, efficient and nice. He showed me the problem and shared ways to avoid it. A nice experience
Robin V. | Eugene
Good job all around. Arrived at time promised, cleared clogged sink in less than an hour. Price was not cheap, but I'm glad it's done.
Bruce C. | Eugene
cannot fault the service.will not use anyone else
Kat R. | Eugene
Carol P. | Eugene
Some of the best and most timely service we've ever had anywhere. We always call you first!
Sher B. | Bend
Technican: Steve Eugene Roto-Rooter 97404
Sue M. | Veneta
He found that I had two down spouts plugged along with lines around my house. He was able to clear the problem and get everything back to normal. I have used your service before and this was the best. The water jet clean out system is great. This was the first time it was used at my house.
Darrell D. | Eugene
I found Randy to be very competant and pleasant. It was a pleasure having him in my home.
Marvin H. | Eugene
Steve was exceptionally professional! You are very fortunate to have an employee with such strong customer service skills! Lesli
Lesli C. | Bend
Technition arrived on time, told me the price, diognosed and resolved the problem in less then thirty minuits.
Jay J. | Junction City
Steve was out twice to see me. Great guy, knowledgeable and very helpful.
Hewitt B. | Eugene
Good job all around. Arrived at time promised, cleared clogged sink in less than an hour. Price was not cheap, but I'm glad it's done.
Bruce C. | Eugene
The only restroom we have in our office was not working. I called Roto-Rooter and they were here within an hour of my initial call. Our technician, Roy, diagnosed the problem and found there was a blockage in the main line. He was able to make the necessary repair and we were back up and running before the end of the day. Thank you for your good service. Karen Meigs Office Manager
Karen M. | Eugene
Quick service, nice friendly person. I felt very comfortable with him.
Mary S. | Eugene
friendly, courteous, prompt, efficient
Kerry a. | eugene
always great service!
Nancy C. | Springfield
We got excellent and professional service in record time and we are extremely satisfied!
David C. | Eugene
They were professional and efficient, cleaned up before they left.
Karen C. | Springfield
Yesterday your company came to my home to pump out my septic tank. The driver was named Steve, he was very helpful and really new a lot about how septic tanks work. He explained how everything works and what I should do to maintain my system. I would recommend your company to anyone and if I need to have it pumped out again, I'll be sure to call your company again. Just hope Steve comes out again, he was really great to work with. Thanks Again Michael Sahady Eugene, Oregon
Michael S. | Eugene
Because of various problems with my old house, youve come out four times this year, not from any fault on your part. Thank you for being professional in your work and treatment of me--I can tell you know how to do the work required and you speak to me with respect, not talking down to me. Thank you for taking care of repeat customers. I will call you in the future. I will recommend you whenever I tell my stories and when asked for a referral.
Janna A. . | Eugene
Yesterday my tenants (1/20) septic tank was pumped/clean out roots. Steve G. #128 to be Praised for his hard work and dedication of explaining the septic process. Also his presence was very enjoyable, spending the 3 hours at my rental. The 2 office team players, the original set up appt and from 1/20 the day of service were professional. I have been calling your company for a number of years for service and will continue. Thank you. My tenants and myself were very pleased.
Judy C. . | Bend
We got a call that one of our tenants water pipe had burst under their house, and there was 1-2 feet of water! We called Roto Rooter to help with the fix. Everyone on the phone was polite and responsive, Their plumber, Randy, showed up quickly and with a little encouragement crawled under the house, through the water, to locate the source of the leak. Turns out the leak was outside of the house, and Randy waited for us to dig up the pipe. We eventually sent him home as it was getting late, but they called first thing in the morning to schedule a time to fix, which they did right on time. I work with a lot of trades people, and Roto Rooter, and especially Randy are some of the best! I will definitely be using them a lot more. Good job!!
Roman A. . | Eugene
Kelly Duncan was excellent and most helpful. He is friendly, courteous, very knowledgeable and professional. After dealing with other service professionals I can honestly say Roto Rooter and Mr. Duncan have set the bar exceptionally high.
Deana M. . | Eugene
Don Sherwood
4048 West 1st Avenue, Unit B
Eugene, OR 97402

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