Elkridge, MD Rate location (5 Reviews) Call Now 301-621-6451

Roto-Rooter Elkridge, MD: Customer Reviews & Testimonials

When you need experienced plumbers in Elkridge, MD, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Elkridge, MD

Thong, Kap, and the Customer Service representatives that helped me through my major plumbing issues were all amazing to deal with. Thong and Kap explained every issue to me in detail, provided me with preventive maintenance tips, and most importantly fixed my issues in a most timely manner. They stayed until the job was complete even as weather and road conditions became slippery and dangerous during a fast moving snow storm. My home is over 50 years old and I have had many plumbing issues. I started using Roto-Rooter last year when my outside basement drain became clogged and have been thrilled with my customer service, response time, expertise, and fair pricing ever since. While it is dis-heartening to have a major home catastrophe, it is also good to know that Roto-Rooter is always available to assist.
Meredith H. | Elkridge
My sump pump malfunctioned causing my basement to flood. I was referred to Roto Rooter by a neighbor and the water restoration team promptly came to my aid. Jason and Hming provided such great customer service. I want to especially recognize Jason for going above and beyond for me. He was very patient and answered my many questions and concerns. He always responded to my phone calls and text messages promptly. I have never received such great customer service ever before. I could tell that Jason has a genuine interest in helping his customers and delivering the best service possible. I would highly recommend Roto Rooter to anyone who asks.
Meeka T. | Elkridge
I work for a busy that does in and out procedures for patients. I came in to my office and an alarm for high water on injector pump reading, toilets overflowed. I called Roto Rooter and Ram comes in less than 20 minutes. Once Ram identified the problem and knew he needed help he called right away and informed me of the problem. Mr Boyle was also very responsive. The guys got to work and did a great job. They kept me informed and best yet fixed problem that day, staying after hours to get injector pumps up and running. I really appreciate these guys!!
Stacy R. | Hyattsville
Service tech was extremely polite and took the time to thoroughly explain the problem, the process and solutions. Extremely knowledgeable, easily and patiently :) answered all of my questions. Service dept. was pleasant and helpful on the phone in scheduling. Great service from beginning to end!
Melanie A. | Hyattsville
Nancy on the phone was pleasant, knowledgeable, and quick to assist. Our technicians were courteous, helpful with explanations, and thorough. This is our second experience with the Roto-Rooter team and they are clearly here to help solve the problem, not just "put a band aid on it" to make a buck. The customer service we have experienced from every team member has been absolutely top notch!
Melanie A. | Hyattsville
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