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Roto-Rooter detroit, MI: Customer Reviews & Testimonials

When you need experienced plumbers in detroit, MI, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter detroit, MI

Excellent service. Fully satisfied customer. Sewer backed up yesterday afternoon. Emailed a request 2 a.m. following. Got a call at 8 a.m. Service Technician Alfronzo (#451) arrived soon after. Alfronzo was friendly, knowledgeable, fast, professional, courteous, and effective. He explained the situation to me perfectly, answered all my questions, and solved the problem quickly. Problem was soft blockage, now everything works fine. I highly recommend Roto-Rooter and Alfronzo's services to others.
On time, very professional, informative, friendly!!
Jeff K.
I had Roto Rooter come out twice. The first time was to remove a clog, when Wayne showed up he was very friendly and knowledgeable about my plumbing issues. He went out of his way to help resolve the issue which he did in a neat and timely manner. He suggested I have a camera put down the system to make sure it was in good shape since we had just purchased the home. I had been concerned about the system and it was a great suggestion. The second visit was with Erik, I cannot say enough about how informative and professional he was. He explained everything to me about my plumbing system, and is a very smart young man. He took his time to make sure the system was in great shape and to make sure there where no cracks or issues in the system. Both experiences with them was as far as I am concerned beyond what I had expected. I would highly recommend anyone with a plumbing issue to contact them you will not be unsatisfied with there service of professionalism. Thank you Wayne and Erik
Ken H.
I was very impressed with the technician Fred. I had used him previously and requested him for this job. Based on what my tenant told him he identified the problem and was able to quickly correct the problem. He also provided me with useful advice to avoid future issues. I will definitely call Roto Rooter in the future for issues at any of my properties
Brent S.
We had the technician over for a clogged kitchen sink drain. I had tried to unclog it myself, but was unsuccessful. The technician, Dana, is a 3rd generation plumber-great guy, good with the kids and explained to me everything that he was doing. Would recommend him every day of the week.
Kirk W.
The plumber was able to fix the problem, we called about and find a couple other things that needed to be addressed, kept the price as low as he could. One problem couldn't be fixed the same day, but was addressed promptly the next morning.
Robb B.
On April 04, 2015 my sister discovered water gushing from the drain in her finished basement. After calling several 24 hour emergency service plumbing companies that would not come out to help, I called Roto-Rooter. Within an hour Dan , the service man, came to help. He not only fixed the problem but was very careful with his machine making sureit did not damage or leave a dirty mess behind. My sister and I are so grateful as we felt helpless with water gushing into her finished basement. Dan worked several hours to stop the gushing water. Thank-you Roto-Rooter and a special thanks to Dan. I will use and recommend your company to everyone.
Karen H.
I called Roto-Rooter at 8am and was told someone would be out to unclog my drain between 12-4pm. A technician arrived around 2pm. He was very professional and got right to work. He took the time to explain the problem, what he thought might be the cause(s), and went over my options. We decide to "snake" the drain to restore flow. After, we discussed the possibility of using a hydro-jet to clean the drain but decided it was not necessary at this time. The technician worked quickly and was out within an hour. He was even nice enough to take a minute to discuss another plumbing project that I was considering and give me an informal estimate. In the end, I would recommend this service to others but I would recommend shopping around to see if you can find it cheaper. I did not shop around do I cannot tell you if this was a good deal or not. Just that you will be happy with the service.
Jan B.
It went very well. Mark was very courteous and professional. He explained everything that needed to be done, why and how to prevent future problems.
James G.
Unfortunately I dropped a bracelet in the toilet, and was super embarrassed. I knew we needed to have it removed because of our past history with sewer/plumbing issues. I was very surprised that Roto Rooter was open on Christmas Eve. We had a great experience, Eric showed up around 7pm (although late, we were surprised that he showed up at all). He let us know how he was going to try to get the bracelet out and the price, we agreed. He was done within about 15 mins. We were very satisfied with our service and would call again (but hopefully we won't need to!).
Kristyn W.
Snaking the drain in the laundry room solved the problem. He explained there was a build up of soap scum and lint in the drain and suggested using a lint trap at the sink. Would hire this company again with any plumbing problems in the future
Joanne F.
So, it is Sunday and the whole house clogged after breakfast. I called my normal local Walled Lake plumber and never got a call back.  Used the online appt for roto-rooter and was given a time frame for today! Yeah! Not only did they show up in their timeframe but got the job done in 45 min. Everything is now clear and functioning. Joe was nice and professional. Thank you.
Klee L.
Showed up on time and was professional
Sarah B.
I had the drains cleaned at my home, the technician was prompt and courteous. The job was completed to my complete satisfaction.
Jeffrey D. | Detroit
On Saturday night we realized we had a problem with our toilet being clogged and water going down the drain. I submitted a request for services and someone came out the next day (Sunday). Charlie came and explained to me not only the problem we had (Sanitary Trap in Basement caused the issues) but how we could go about regular maintenance for an issue like that. Not only was he thorough in making the necessary repairs but he was personable and understanding. In the future when/if I need services, I'm not only going to contact Roto-Rooter but I'm going to request Charlie. He and Roto-Rooter earned a new fan.
Chettara H. | Detroit
Mark, technician number 453, was very knowledgeable, efficient and went the extra mile to make sure everything was taken care of properly. He clearly explained all of our options and suggested the best options for our situation. He was very careful while moving the equipment around our house and took care not to track dirt throughout the house. Roto Rooter got us into the schedule much faster than originally quoted and provided great service all around. Would definitely recommend again.
Danielle D. | Detroit
Michael was very through and complete. He was informative in explaining what was need and what he was doing to correct all the problems we had. We were very satisfied with the expert service he provided and the clean up at the completion of the job. Great job, will use if needed.
Sharon D. | Detroit
My service person Neil did a great job of informing me prior to the work and during the work of everything to expect. He was very professional and I like doing business in a professional manner such as with Neil. Thank you for an outstanding job fixing my sewer problems.
Donald T. | Detroit
A.J. was very professional in the delivery of customer service. He was respectful and very informative as he assessed our problem. We resolved the problem and his assistance was much appreciated.
Barbara D. | Detroit
Great experience. Will be sticking with Roto Rooter.
Justin D. | Detroit
The technician was very detailed in what he was going to do I had a wonderful experience
Delores C. | Detroit
CARLA M. | Detroit
Mike did an Awesome job. I always get great results with roto rooter services
Michelle T. | Detroit
the Tech Mike, was very up front and honest with me, he told me what was going on with my drainage and how it was effecting my plumbing. I was very satisfied. He also did not leave a mess. I have used Roto Rooter before in the past, and will use them again.
Michelle T. | Detroit
Fred did a great job.
Brent S. | Macomb
Service man was very informative. Willing to answer to question and share information.
Wilma D. | Livonia
Fred was very informative and good
Paula D. | Grosse Pointe Woods
Marcus was very informative of the situation and provided good feedback as to how to proceed.
Jorge s. | melvindale
From entering a preferred time on the website, to verifying the date on the phone, to the arrival of the technician, this was smooth sailing all the way. Our problems were found and dealt with, along with tips and advice to keep things running smoothly.
Nathaniel P. | Livonia
Great customer service from the employee who took the initial call through the service at my home. Tech listened to what work I would like done and provided a thorough explanation on the options that could be done. Performed work well, and left a clean area. Great job.
David V. | Livonia
Marcus was amazing, cordial, and professional. He did a good job solving the problem. If I am being honest, ${esc.dollar}550 for 2 hours of service seemed high, so I am likely to call another professional and get another quote before making a decision next time.
Stephen H. | Rochester Hills
We were very pleased with the serviceman who cleaned our drain. We felt that he went beyond what service we expected.
Raymond D. | Livonia
Mitchell was very nice and professional. He explained everything he was going to do every step of way and cleaned up everything before he left . I would definitely call ROTO-ROOTER again!
Joe was very good explaining the problem and the solution throughout the process .
Buster L. | Farmington Hills
He did a great job on my basement sewer.
Pamela R. | Melvindale
The tech (Eric) was very professional and thorough. Nice job!
Jeff C. | Grosse Ile
Dan was great. Quick, knowledgable, friendly. Thanks for a good experience
Jo M. | Livonia
Joe arrived when he said he would. Was unable to clear a drain pipe from the pool house because of a collapsed pipe. Was creatively able to put in a new pipe and drainage hose effectively and quickly. Truly pleased with his courteousness, knowledge and cooperative spirit. All at a fair price. Will definitely use you next time....though no offense, hope there isn't a next time. Ken Pool
Ken P. | Farmington Hills
Charlie Campbell was awesome, he was super friendly and did a great job! My husband loved talking with him, as they are both drummers and he did a fine job taking care of us and was very honest as well! Give him a raise!
Carolyn W. | Grosse Pointe Woods
Only being in the house one week and very heart broken-everyone I spoke with was very understanding and polite!!! And the service tech even cleaned up!!!WOW!!
Paula P. | Eastpointe
I have had Roto-Rooter snake my basement drain 3 or 4 times over the past 5 or 6 years and they have always been prompt, polite and thorough. This is true even though I have never seen the same technician twice. I have observed over the years that the Roto-Rooter process has improved on what I thought was excellent service the first time. The first time I hired Roto-Rooter I made the choice because their price was much less than the plumber I had used previously for this service which is an ongoing expense due to a poorly place maple tree.
Sharon B. | Livonia
Charlie tech number 425 was very knowlegible and informative about the problems we have with the old plumbing in our home. He gave me a bottle of pipe conditioner to help with our 1920's plumbing issues. he was a very pleasant gentleman n he really came into a bad situation.
Edward s. | romulus
We appreciate prompt and courteous help received buy your company. Excellent job getting our toilet installed. Wayne and Marcus very nice and helpful and cleaning up great.
Gregory P. | Oak Park
Excellent service. Fully satisfied customer. Sewer backed up yesterday afternoon. Emailed a request 2 a.m. following. Got a call at 8 a.m. Service Technician Alfronzo (#451) arrived soon after. Alfronzo was friendly, knowledgeable, fast, professional, courteous, and effective. He explained the situation to me perfectly, answered all my questions, and solved the problem quickly. Problem was soft blockage, now everything works fine. I highly recommend Roto-Rooter and Alfronzo's services to others.
Bryan P. | Inkster
What a wonderful experience! I called Monday, late afternoon and they were calling by 8:15 a.m. Tuesday to do my water heater install. They did the job quickly and efficiently even though it was a pain to get my old water heater out!! They also stayed to clean out my icky basement drain. Nice guys, great service and they even gave me a discount
zack w. | Wayne
Had a clogged drain in basement shower. Joe Rioux was able to clean out and restore service in a professional manor. Great job Joe, exceptionally clean and tidy service.
David E. | Farmington
Over the winter when we were out of town our furnace failed and we ended up with frozen pipes. Fortunately, we had shut off the water coming into the home so we did not have water damage. Your employee Dana K (tech # 419) did a GREAT job repairing all of the cracked valves and copper pipes. This job took an entire Saturday to fix all the problems. This was a very tedious job since it meant fix a valve turn on the water then find another leak. But Dana hung in there and got our water back on. Can’t say enough about Dana, he is a credit to your company.
George F. | Wyandotte
Over the winter while we were out of town our furnace failed and we ended up with frozen pipes and valves. We were fortunate because we shut off the water coming into the home so we did not have any water damage. However, we had some pipes break and valves crack. Dana, (Tech # 419) came in on a Saturday and spent the entire day repairing cracked valves, cracked water pipes. This was a very tedious project since each time he fixed one valve or pipe then turn on the water we would find another leak. This also menat
George F. | Wyandotte
Thanks! Great fast service for a weekend call.
michelle s. | Utica
Thank you so much! , to Crystal, Regina for working with me and my schedule and to Dan for his Courtesy and Professional service. I would recommend Roto Rooter to EVERYONE! I am extremely Satisfied!!!! Thanks again.
Lisa S. | Livonia
I called Roto Rooter based on name recognition. I know they've been around for years and I felt comfortable trusting them to perform the service call for our business. I was not disappointed!!! From the initial greeting by technician Jeremy; it was a very pleasant/worry-free visit. He was friendly, impeccably honest and got straight to work to resolve our issue(s). He explained the breakdown of fees and gave very a very honest opinion/recommendation. When he left, I felt that we had made the best decision by choosing Roto Rooter and I would definitely use them in the future. Great work and phenomenal customer service!!!!
Tonya M. | Wixom
Very satisfied with RotoRooter, we had to call them out for toilet issues one week after they fixed a different plumbing issue. The service men were courteous, patient and capable of finishing the job in a timely manner. I appreciated there were capable of an item dear to me. Thank you. Do not hesitate to use these services.
inez g. | Taylor
The service guys were here on a separate complaint, they asked if there was anything else they could help with. They did, they fixed my shower and plumbing issue, they were kind, explained the process to me, they did an excellent job, we are satisfied with the results. I would recommend them without a second thought.
Inez g. | Taylor
The gentlemen called prior to coming, arrived on time, we courteous, explained what was being done and handled the problem that they were called in to do.
valaria k. | Taylor
It was the day before Thanksgiving and Your people where very accomidating telling when they should be there and if the time changed they called to schedule for the first thing the next day. I will call them first if I need help again. I will recommend them to all my friends and family.
Diane W. . | Commerce
Service tech informative about plumbing issuers. Non-smoker a plus too.
John P. . | Livonia
The serviceman was experienced and professional.
Richard Z. . | Farmington Hills
We had a major problem with our old pipes beneath our bathtub and we needed someone to come out ASAP since we only have 1 bath/shower in our house. The first technician did all he could when he came out and he was honest, up front and showed us everything that was going on. The next technician that came replaced the pipe and worked tirelessly for hours to ensure everything was done right. The professionalism and attention to detail of both Roto Rooter technicians was exemplary. I would recommend this service to anyone. While I hope we dont have any more emergency repairs any time soon, I definitely know who Ill be calling if we do. Thank you!!!!!
Sarquis R. . | Troy
Tom Sesi was great. He suggested preventitive and ongoing maintenance precedures so my mess wont happen again. Tom was pleasant, professional and non-judgemental about my messy basement, always a plus!
Kathi M. . | Roseville
Extremely happy with the plumber (Kyle) that come out to my house to unclog my bathtub drain. He was very friendly, did his job effectively and even shoveled my driveway and walkway...what a great employee!
Judy V. . | Melvindale
Kevin was very knowledgeable and went above and beyond to explain things and make sure the job was done correctly!!!
George H. . | Dearborn
Mitchell was very professional and explained everything he was doing to us. Very impressed!
Anthony N. . | Novi
My clay pipe sewer line was infested with roots from my maple tree. My sewer line went out in my yard and under my garage. Roto Rooter came out and performed a trenchless line replacement, replacing the entire 50 foot line in about seven hours. The cleanup afterward was wonderful. I would like to thank technician Johnathon F, backhoe operator Sal [owners son], Antonio, Mike, and Jeff. Sal had to dig a trench in a very limited space behind my garage. This crew is to be commended!!
Jim T. . | Detroit
Want to thank Russ W. Tech.# 428, for a great job !!! He stuck with the job, and it wasnt an easy one. I tried doing it my self ,but to no avail, called the professionals at Roto-Rooter Plumping & Drain Service...
Pedro R. . | Detroit
Russ (Tech #428) was very courteous and professional. He had excellent knowledge of the problem and offered good advice for future prevention. I would recommend Roto Rooter to others who need plumbing services.
Jill B. . | Canton
Gordon was top notch. He was nice, respectful, and very knowledgeable.
Joel H. . | Dearborn Heights
It is winter and the weather is brutal. They said 45 minutes and the tech made it under that. He even cleaned up when he was done, Im totally impressed!
Linda L. . | Novi
The technician was professional, knowledgeable, efficient and friendly. Our problem was cleared up quickly. Thank you.
Michael H. . | Canton
He was so professional and friendly. Very nice man and very polite. I was very impressed - he wore shoe covers and he sloved my plumbing problem. Thank you - I believe his first name was Mitch? I dont have my papwer work with me @ this time.
James D. . | Shelby Township
Ross W did a great job #428 in extreme weather conditions!
Jeff B. . | Canton
great technician, friendly, knowledgable, concern for surrounding areas and very carefull to protect and clean up.
bill s. . | warren
My Tech was Jeff (#413). He was knowledgeable and very helpful. He explained things so I could understand them and re-explained them when I needed extra understanding. I am so grateful for a tech who could walk me through things instead of just doing it himself. Thanks, Jeff!
Dawn B. . | Orion
After I received my ’30-minute call ahead’ notice, I waited for 90 minutes for the service tech to arrive. I then called Roto-Rooter to check on the tech. Dispatch checked into this for me and I was told the tech had a truck/van problem; so a second truck was dispatched to my home. The tech arrived about 20 or 30 minutes later. Then, I was shocked to hear how much money it would cost for my drain cleaning; and for getting any additional drain services. So, I stayed with only the service I needed right now; or else I would have probably had additional service done. The tech that did my service did an excellent job for what I needed and was very professional. Thanks.
Mike C. . | Dearborn
The service was outstanding and Mark Moore (technician) is one of the most professional people I have dealt with. If I need service I will use this company and request Mark.
Jeff C. . | Commerce Twp
From the initial to call to set up the service the young lady was extremely helpful and considerate of my time. When I called on the day if service the young lady responded in 10 minutes with the time if my service guy Russ time if arrival. He got to my house super fast. He was very thorough and explain everything to me. He has excellent customer service skills and very friendly
Rhonda M. . | Detroit
Joe Rioux #367, couldnt have been more helpful, courteous and punctual. He explained our problem clearly and immediately took care of it.
robert z. . | northville
Installed my kitchen faucet quickly and neatly
Richard T. . | Clinton Township
Sherry respoded to my call and was professional, patient and very helpful. She answered my questions and worked with my busy schedule to get the call set up. Mark was the service tech and explained exactly what he was going to do and why and worked diligently in -5 degree temperatures. Best combo ever..
Al I. . | Center Line
My technician Wayne was very professional and helpful. I have a double wide mobile home and Roto Rooter was willing and able to assist me. Thank you.
Matthew F. . | White Lake
Phone help was pleasant and efficient. Technician was professional and thorough.
barbara c. . | Birmingham
Service person, Joe, did an outstanding job. We certainly will use your company again if we need your services, Thank you very much.
Fred M. . | Dearborn Heights
Service man, Russ, #428, was very personable and helped tremendously to eased our troubles and concerns with fixing our plumbing problems. What a nice man!
JUDITH C. . | Roseville
The service tech was very professional and explained everything he had to do to complete his job
Russ tech#428 was great!!! Will be asking for him next time we have any plumbing needs.
Wendy G. . | Detroit
Russ tech#428 was great!!! Will be asking for him next time we have any plumbing needs.
Wendy G. . | Detroit
gentleman was very polite and professional. Great service
Latonia J. . | Detroit
Good response time with quality work to replace a defective sump pump and check valve. Technician was very friendly and efficient.
Richard O. . | Macomb
Mitchell, my plumber, was wonderful. Diagnosed the problem, fixed it, made me one very happy customer. Thank you Mitchell!!
gail s. . | lincoln pak
Mark was great, 2nd time hes been out and does an excellent job every time.
David S. . | Royal Oak
Was told by Johnathon that Id be getting an email from RotoRooter about my experience, but that hasnt happened yet. Johnathon was very personable, professional and most pleasant to deal with--also has a great sense of humor. He will do very well in your company.
James D. . | Detroit
My Technician, named Russ (#428), did a great job. He was very polite and the quality of service exceeded my expectation.
Kanita T. . | Detroit
mike a very extremely worked 83428
karen a. . | lincoln park
Sam Delli
422 W Congress St., Suite 330
Detroit, MI 48226

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