Columbus, OH Rate location (195 Reviews) Call Now 614-351-0455

Roto-Rooter Columbus, OH: Customer Reviews & Testimonials

When you need experienced plumbers in Columbus, OH, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Columbus, OH

Service was EXCELLENT. Repairman John Gleason #1482 was extremely helpful and intelligent. Explained not only the problem and how it was fixed, but also preventative measures. Very grateful for the rescue!
James R. | Columbus
They were great , I was told they were on a 4 hour back up , but he showed up in an hour , Couldn't be any happier !!!
Rita M. | Columbus
Technicians arrived within two hours of scheduling (exceeding expectation by 3 hours). They were fast and friendly and thorough. They made absolutely sure everything worked before they left, and made sure I knew about the 6 month service guarantee in case needed. Thank you!!
Sarah S. | Columbus
Thank you for fixing my drain problem. The Technician was awesome. He was very polite and pleasant and fixed the blockage very fast.
Vicki W. | Columbus
Had same day fast service to have 2 sink and a tub drain frame replaced that had cracked. Very quick service. I will definitely use Roto-Rooter again and refer to friends.
Charles G. | Columbus
Courteous and professional
Janeece K. | Columbus
I was on my way to see family in St. Louis the two days before Thanksgiving and my daughter called me from home telling me our sewer pipe was backed up and there was raw sewage in our utility room in a space about 10 feet by 3 feet and 1/2 inch deep. I'm three hours from home trying to decide if I call off our plans or try to solve it at a distance. We have been using Roto-Rooter from the Paragon Drive location for the last two years. So I called them with the problem. They were able to get someone to the house within about 2 hours. Jared (1282) came to the house assessed the situation and then called me. We talked on the phone for about 10 minutes while he explained the plan of attack. My son (19) was going to be home for another day, so Jared worked with him. They cleaned up the mess including putting soiled things into heavy contractor garbage bags. They freed up the clogged pipe and then steam cleaned and sanitized the entire area. They finished the day by leaving a large HEPA filter and fans to dry the area. Throughout Jared was terrific as was his assistant Corbin (1866). I returned on Friday to a clean basement with no smells, no messes and simply spent my time getting the large garbage bags to the garage. I was amazed at how much they were able to save. They returned on Saturday for the equipment and had also scheduled a camera person to check out the drain. They gave us great instructions on how to handle the maintenance of this over the long run and what to ensure we are leaving out of the toilets. Roto-Rooter again averted disaster for us and did so with me 400 miles away!
Jim H. | Columbus
Always so appreciate how quickly you respond and take care of the problem. I wish the plumber had contacted me when he was leaving, as I expected he would do, I needed to know we were back to working order. I also have a coupon for $40 for the bill which I have not seen. The plumber told the building manager who was ill he was finished but that information was not relayed to me. The basement door was open and no plumber so I called the Dispatcher. Given I was the initiator of the service it would have been nice to have been in the information loop at the end.
Carole D. | Columbus
Very friendly and gave lots of good advice
Kim J. | Columbus
Super Service--On-Time, Easy to Schedule, Plumber was Great!
Jan W. | Columbus
I was very pleased that I was able to schedule the service online. How convenient! I was also pleased with the confirmation email I received. In addition, I liked the courteous call I received on the day of the service that someone was on their way. The person who showed up was professional and also had a great sense of humor. The problems were identified immediately and the work was also done quickly. Thank you.
Sherry P. | Columbus
I had a leak in my basement from my water pipes and needed it fixed , I called and they came out and fixed it within 2 hours of me calling . Great Service!!
Ashley J. | Columbus
Very prompt service. Thank you
Roland F. | Columbus
A very courteous and very well informed mechanic that knew exactly what he was doing. We couldn't be more pleased.
Gloria B. | Columbus
Service call came faster than I thought. Service man was very courteous and professional. He knew his job, got right to the problem. Explained every detail of repair and also the bill. I will use Roto-Rooter again when needed.
Robert M. | Columbus
We had the shut off valve leaking. The associate explained what needed to happen and arranged everything.
Tom S. | Columbus
I had a backed up kitchen sink because of my use of the garbage disposal. The service was provided within 30 minutes of calling, and it was done VERY well!
kevin m. | Columbus
Prompt and efficient. Robert came through in the clutch.
Harry Y. | Columbus
Richard was great! Very personable and friendly, explained what he was doing and why. We were very pleased with the exceptional level of service he provided!
Sarah S. | Columbus
Technician was friendly and answered all my questions about the main sewer line going out from my house. I'm more confident to contact Roto-Rooter for other plumbing services.
David B. | Columbus
On time and knowledgeable.
william s. | Columbus
Tech, did a great job.
willie s. | Columbus
EXCELLENT SERVICE!!! That's why I keep calling you for my plumbing issues. You usually come out the same day whether I need you to or not.
Beverly W. | Columbus
did a nice job overall. nice guy to talk to.
rick s. | Columbus
Within 5 minutes after I called I was called and told that Tony was on his way and would arrive within 30 minutes, Which he did. He was very knowledgeable and personable, and did an excellent job.
Thomas L. | Columbus
The technician was very professional and provided helpful details regarding the cause of the drain clog. He was courteous and cleared the clogged drain quickly.
Scot M. | Columbus
This was my first experience with Rotorooter, and Ray was extremely nice and helpful. My drains work great, and they had been neglected much too long. I didn't realize this would happen, so much appreciate his helpfulness, and will spread the word that this a much needed service.
Tamara Y. | Columbus
Loved R.R. Coming to give esti mate - then doing the job! Good job - explained what and why he was doing. Experience always counts BIG. Dave did great job.
Janet M. | Columbus
We received excellent service the same day requested. We were very impressed with the knowledge and ability provided by Chris Bogner --helping us tackle our plumbing nightmare. Friendly and attentive, Chris got right to work without hesitation to solve the problem at hand. Chris went over the options available and answered all questions. He is very flexible and willing to work with the customer. We are very pleased with his professionalism and would recommend Roto-Rooter to anyone looking to get the job done right and in a timely fashion.
Raymond J. | Columbus
Your service tech Eric (Id #1334) came to my house. The dispatcher had said he was the best and I was kidding with him if he was the best but he turned out to be better than Best. He was awesome. He cleaned the line and took all the roots out
Russell P. | Columbus
Very fast service. Technician cleaned up the area very well.
Mike M. | Columbus
fast and friendly service
Kevin K. | Columbus
Your plumber did a great job for me.
Jeffrey M. | Columbus
Tech was very polite and efficient. Explained everything, went right to work and took care of the problem. Fast service, with phone calls as to arrival time and even when I didn't hear the tech knocking at the door a phone call was made to let me know he was outside. I appreciate good customer service and this I received. If the need arises I will call again for service. Thanks you Roto-Rooter and Tech # 939.
Linda B. | Columbus
We scheduled our appointment online the night before and the technicians showed up right on time the next day. They were courteous, professional and worked quickly and cleanly.
Corey B. | Columbus
Great service, very careful, explained everything. Was out within an 1 1/2 to take care of issues.
Bonnie M. | Columbus
Technician was awesome! Got straight to it and cleared the drain. Professional and courteous. I will be using you again in the future.
Steven B. | Columbus
Great experience! Our technician was pleasant, fast and very experienced.
Lee C. | Columbus
showed up fast, very nice guy,very happy with the service,
margie b. | Columbus
Very professional service, the plumber was well groomed, professional, explained what he was doing, and very polite. The company was great on their projected timing of service. I would highly recommend this service to family and friends. I felt very comfortable knowing they were a well known and established business. Sincerely, Rita L. Risner
Rita L. R. | Columbus
Took care of problem in a timely and professional manner. Not an easy job but they all did a wonderful job.
Paul W. | Columbus
Replaced main shut of valve to house very knowledgeable
John J. | Columbus
Gary was great and def helped explain everything to me! Highly recommend!
laura c. | Columbus
John was very professional and did an excellent job!
Johari S. | Columbus
Just want to say that the Plumbing Technician sent to my home was very courteous from the time he rang the doorbell entering my home until he left, after having diagnosed the water leak and the repair. I and my wife both felt that the Roto-Rooter Technician was indeed professional in conveying to us the problem and how the repair had to be done. Thanks a lot, Victor
Victor S. | Columbus
John Gleason #1482 did a fantastic job by going over and beyond the call of duty. His skills and knowledge was excellent where he explained the process before starting the plumbing repair. He worked efficiently and professionally. I will definitely refer John and call on him for any future problems. Respectfully, Deborah Towns
Terrence T. | Columbus
John Brooks was excellent. I would highly recommend him and ask for him in a future service needs I may have.
Richard B. | Columbus
Very fast service and a considerate technician.
Thomas D. | Columbus
Had 2 days of service the 1st on upper unit apartment 4368 1/2 groveport rd for kitchen sink teck was very good and got the job done quickly. The 2nd job was 2days later in the lower unit for the bathroom tub was backing up and clog found in drains the 1st teck did not do a hole lot before he did something to his back I hope that he is feeling better, the 2nd teck did a great job was able to resolve the problem all seems to be working ok now have not had any more calls from tenants. I was very pleased with the speed in getting someone out the same day for repairs. Thank you and I will call you for any future needs. Mrs Lori Mescher Collins properties LLC.
lori / collins properties llc M. | Columbus
Eric- the technician - was professional, knowledgeable and worked in a timely manner. The follow up - clean up gentleman( Richard) - was again , thorough,professional and explained everything the needed to be done .
Jean W. | Columbus
Your technician, Shawn, was very friendly and got the job done quickly with no mess! Thank you!
Kelly C. | Columbus
Your technician, Shawn, was very friendly and got the job done quickly with no mess! Thank you!
Kelly C. | Columbus
He did an incredibly fast and competent job. I'm 100% satisfied with the performance.
Randall S. | Columbus
Efficient and quick service, saved us from have any further plumbing issues in our rental property!
Rian H. | Columbus
John G. #1482 was very professional and seemed to know at first glance just what I needed done. I was very pleased that he considered my wishes without question. He also cleaned up after himself and explained every detail to me. Thanks john
JoAnn P. | Columbus
same day service very good. Tec was very nice and helpful explained everything well
lori / collins properties llc m. | Columbus
Very professional & very friendly!
Stephanie F. | Columbus
Shawn was incredible. He showed us what was wrong, fixed it, and was just an all around good guy. We would refer him to any person needing someone
Rick T. | Columbus
My serviceman Ryan arrived on time and was very professional. He walked me through everything that was required while allowing me to ask questions as he worked. He was very Knowledgeable about the job and its requirements. He not only finished the job in an astonishing amount of time, but he also cleaned up behind himself in the basement and didn't leave any dirt or debris through my house on the carpet. Awesome job Ryan and thank you Roto-Rooter. Kudos!!!
Williams P. | Columbus
Everyone from my initial phone call to my technician, John Gleason, was very professional and courteous. He was here on time. He explained everything in detail. Showed me the leak and then verified it was gone after the work was completed. He was pleasant and very easy to work with. I would definitely recommend your company to others.
Kelly C. | Columbus
Robert came and assessed the situation...took his time in fixing the problem. Cleaned up everything and left the room better than he found it. Very nice, neat and friendly.
Chris P. | Columbus
Roto-Rooter has earned a customer for life! The gas company shut my gas off because of a leak and would not turn it back on until I had a plumber come out to fix it. I called Roto-Rooter and they were there in an instant. Jeremy, the technician, was the epitome of great customer service. He was knowledgeable, understanding and efficient. I can't begin to express how grateful I am that Roto-Rooter sent him to the rescue! My gas was back on in less than 24 hours.
DELYLA W. | Columbus
Technician was on time as indicated, was careful as to making a mess and cleaned what little needed to be cleaned. He was knowledgeable as to the problem and fixed in a timely manner. He was very professional.
Mary J. | Columbus
Shawn was great... friendly, knowledgeable and helpful.
Bruce S. | Columbus
Very professional and fast!
Beth N. | Columbus
Fast service on Sunday afternoon
ward p. | Columbus
Aaron was extremely professional, competent, and efficiently fixed the challenge of a clogged service drain all the way to the sewer line. This blocked drain effected the entire house which caused the basement to overflow with dirty water from all sources to the service drain. He was timely upon arrival and quickly figured out options which took care of the block. If you can, ask for Aaron; he's the man for the job.
Jeff U. | Columbus
Donovan was great! Thank you
julie s. | Columbus
John G came out to unclog a bathtub drain and a basement sink drain. He was extremely polite and very informative. He made sure to explain everything he was doing to do and that I understood. He was well spoken and very knowledgable. It was an asolute pleasure to have him in our home. I even called rotorooter after he left to say how pleased I was with the work he had done. If any of my family or friends have an issue, I would highly recommend rotorooter to them.
Lindsay W. | Columbus
Stephen Alexander was the service technician that came out. He was very polite and he left our home clean. He arrived at our home and completed the job in a timely and professional manner. I would recommend him to my friends and family.
berdies d. | Columbus
Great job. Very nice and respectful. I would higher you again. God bless your business.
Tammy A. | Columbus
Our service was done well John # 1482 was on time and very polite .He explained everything that he was going to do before performing the service .
Dorothy B. | Columbus
Great job on sump pump no noise and works well right now.
Gregory C. | Columbus
Joven (307) was super helpful. Was able to get our crazy stupid plumbing system unclogged, and was able to quickly identify a flaw in the pipes that probably led to the problem. He was very nice and personable! I didn't think getting my plumbing fixed would ever be a "good" experience, but thank you for proving me wrong! Thanks again, for the same day service that was flexible with my work hours, to restore our plumbing and making it a happy house again!
Kaitlin E. | Columbus
Love that they give free estimates!
Monica B. | Columbus
Robert arrived promptly within the window given by Roto-Rooter. Very friendly and went right to work. Provided me with an estimate and wasted no time in fixing the problem. He also noted an additional problem and contacted the appropriate person. I would highly recommend this company. Thanks for doing a great job.
kathy r. | Columbus
Chris Bogner was pleasant, polite and explained everything he was going to do related to the issue I was having with my sump pump. He efficiently did his job and made sure that I inspected it and was happy with the completed job before he left. Another thing that impressed me was that he shook hands before he left.
Marna P. | Columbus
My hot water heater started leaking and stopped heating the water. I tried going online, but the website did not work for me for scheduling. It allowed me to enter the information, but I never got a confirmation so I called and scheduled an appointment. They said it would be within four hours, then I got a call back and said they could be there in 30 minutes. YAY! Jamie #523 came and diagnosed it, turned the pilot light back on and replaced the release valve pretty quickly. He was very professional, worked efficiently and now I have hot water again. Very satisfied.
Tracy M. | Columbus
Excellent experience
phyllis p. | Columbus
Our bathroom sink and tub were clogged up until we called Roto Rooter and they sent John Crowl #2609 out to our house. He was very informative and explained everything that he was going to do. He is very knowledgeable at his job. I would recommend Roto Rooter and John to anyone. I did tell John that I felt like a ton of weight had been lifted off my shoulders. Thank you John!!
Donna H. | Columbus
They were quick and efficient. I liked that the field supervisor was a neighborhood local.
Brendan C. | Columbus
The technician was very thorough and took care of our problem.
Bruce H. | Columbus
Jordan Scales did a great job of looking at the problem and coming up with a plan. every thing went well.
rick s. | Columbus
Great company to deal with..very pleased
Phylis C. | Columbus
I would like to say what a great job Chris Bogner did with all of my plumbing problems. He went above and beyond to make sure that the job was done right and efficiently. I would highly recommend Chris for any of your plumbing needs. I will be requesting him for any future jobs that I may have. Thank you again Chris for doing such a great job.
Rebecca L. | Columbus
We had three different Roto Router employees here on different days working on our clogged kitchen drain. All three were very informative, courteous. They were a pleasure to talk to and have work on our clogged drain. The last one to work on the drain was named Chris. He did a most excellent job. I was very pleased with him as well as the work he did. If I had a business I would be very blessed to have him work for me.
Howard F. | Columbus
Having never had drainage issues we did not know what to expect. Our technician Eric Spruill arrived within an hour of calling (on a sunday) and was able to resolve our issue no problem. He was a great guy and you could tell he legitimately wanted to help us. Would not hesitate to call again if we have future issues especially if we knew it was Eric coming out.
Alex K. | Columbus
First class response when requesting service. Repairman was friendly, speedy and very helpful. I always recommend Roto-Rooter to friends when they need plumbing service.
Llyle B. | Columbus
Richard was wonderful! Loved his wonderful manners and demeanor.
Lauren L. | Columbus
I was very impressed with the timely service and professional manner of ur servicemAn
Cheri B. | Columbus
Dave 2416 performed two 'chores' a knocking in the toilet piping and installed a new rod where another rod had sprung a leak, and close to where another leak had occurred sometime ago. He was very pleasant, in a short amount of time, had the job done. I would certainly rehire him, should I have such a need.
Mary E. | Columbus
a review for Roto-Rooter Plumbing & Drain Services 5.0 star rating 12/18/2015 First off: Very Kickass service from start to finish! Thank you ERIC SPRUILL (tech# 939). Very prompt,very humble/polite, very good at explanations of how things work and the way things go bad. Informative about Maintenance information,very meticulous about his work areas. Very Proffessional and yet personable about his work and ways he communicates. Will definitely try to request him for next time should the need arise.....*****
Barbara S. | Columbus
Roto Rooter was on time for their appointment. Showed expertise in diagnosing the problem. Correcting the problem efficiently. Many thanks.
Judy R. | Columbus
Ray was great and addressed our issue and professional. Also provided suggestion on monthly maintenance. Overall very good experience. The sweepstakes is too complicated too many hoops to go through to support Roto Rooter, more like to get better results with less effort from customer. Brad
Brad H. | Columbus
Service was prompt and tech was on time. He was pleasant. He asked what the issue was and then went right to work. Issue completely resolved quickly.
Donna M. | Columbus
The kitchen double sink was clogged. We tried everything to open it up - plunger, snake, drain- unclogging products - nothing worked. On a rainy Saturday evening made more gloomy by the Buckeyes' loss to one of those schools up north, we called Roto Rooter. Each person that I spoke with on the phone was courteous and helpful, and within an hour, Stephen arrived. After listening to my explanation of the problem and what we had tried, Stephen brought in the heavy duty snake, cleared the drain in about half an hour, and cleaned up the work area. He was a very polite and professional representative for your company. Thank you to Stephen and Roto Rooter for rescuing us!
K S. | Columbus
As I needed my bathroom sink to become unclogged I contacted Roto Rooter. They arrived earlier than the appointment time which was great. The service technician worked diligently to get it working. After the work was completed and he had left another problem came up and notified Roto Rooter and the service technician came right back. He made sure the it was working properly before leaving and no other obstacles popped up.
Janet W. | Columbus
We had plumbing service from Roto-Rooter on November 21, 2015. The technician was very pleasant and had our kitchen drain repaired within 30 mins. We would like to thank Roto-Rooter for prompt and excellent service. We will certainly call Roto-Rooter with any further problems. Thank you Harold Borders
Harold B. | Columbus
I called for free estimates on several plumbing problems. I scheduled,and then received a call asking if the technician could come sooner. I agreed. I was given his name, and he was prompt, courteous, professional, and knowledgeable. He also provided me with a company discount that I was unaware of. Today I received Great Service and I sincerely appreciated it. Margo
Margo S. | Columbus
I want to commend the technician named Josh who solved our immediate plumbing problem and advised us to look into further solutions. He was courteous, kind, knowledgeable, and efficient. In other words, he was great!
Nancy B. | Columbus
George May
4480 Bridgeway Ave, Ste B
Columbus, OH 43219

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