Columbia, MD Rate location (36 Reviews) Call Now 410-760-2021

Roto-Rooter Columbia, MD: Customer Reviews & Testimonials

When you need experienced plumbers in Columbia, MD, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Columbia, MD

Fast service, did an excellent job and cleaned up nice. Very nice and friendly. Would definitely use again.
James A.
I would like to commend service tech Purcell for helping me with my plumbing disaster he was professional courteous and most of all knowledgeable about his job. He went above and beyond what I expected to receive as a customer for service. He was on time , very clean, willing to work with me on pricing and most of all he address all of my needs he left no stone un turned. I would recommend him for services in the future in a heart beat. He is just that good.
Marliynn O.
Thanks so much for saving the day! Your guys were timely, clean, and professional - thanks to Ezra (4365), Kenneth (3067), and Paul Hyde -- for getting our plumbing running again.
Howard E.
Chuck Spidell 747 was prompt and very effecient. Did an excellent job and kept me fully informed as to what he was doing and what I should have done properly to prevent the same problem in the future. I would tell anyone that needed plumbing work that they should call Roto-Rooter and that they should ask for Mr. Spidell 747
James D.
I called because my drains were sluggish. A technician was at my door within 2 hours. He was courteous and professional. He explained exactly what the problem was, how he would resolve the issue, and showed me the results. He also gave me recommendations on how to maintain my drains. I was quite pleased with the service and will most definitely recommmend Roto-Rooter. I won't hesitate to call again if I need service. Thank you.
Iris M.
I had a problem with my hot water. Van from Roto-rooter identified it was a clog going to my water heater and fixed it within a hour. He also had to replace a leaking kill valve and assisted with a clog drain outside of the billable project. Nice guy and good work.
Joey M.
Roto-Rooter is great for my plumbing needs. They give you prompt, courteous service. They really do an excellent job. Thanks Roto-Rooter.
Felicia L.
We have used Roto-Rooter multiple times and love the service we get from them. They are honest, and hardworking people, especially Kap. I recommend them to everyone I know! An they are quick to fix any problems that we have! Thank you for the great service!! The Bendalls
Linda B.
I want to thank Greg Thompson (8288) for his expert services this past weekend! He worked diligently to open a sewage clog that was on Baltimore City's side. This was the second time that we had had a major sewage problem in the past year. Where Baltimore City refuse to resolve their problem because it was the weekend, Greg worked for hours until he was able to make an opening in the system which relief all of the neighbors raw sewage entering our home. In the month of November our 20 year son died and we were in no way able to manage this difficult sewage problem. I must say, Greg was a God-Send when others refused to help us. Thank you Greg!!!
Reed G.
Main sewer drain was clogged, so I called Roto-Rooter on 1/12/15. Jeff #1174 responded the next morning and went right to work. Jeff was was very professional and detail oriented, cleared the drain line in 30 minutes. Roto-Rooter was courteous and friendly through the whole ordeal. I would definitely recommend Roto-Rooter to my friends and family. Very satisfied with the job.
Rob N.
I had my second experience with Jeff #1124 today 5-1-15.I was so glad it was him because I had remembered how polite and thorough he was. He did a wonderful job and made sure I understood.I will recomend to friends!
Diane E. | Columbia
Had my pipes back up sometime this week while I was avoiding doing laundry. Called Len the Plumber and even though their ad quotes same day service they couldn't get someone out to me until Monday (yesterday was Saturday!). Roto Rooter had someone out within a couple of hours. Mr. Rice was knowledgeable and got straight to work. He reminded me to print the $40 off coupon so my total was $514 to have the drains snaked. He recommended that I have someone come out to send a camera down to see what was going on in there so we set it up for between 8am and noon the next day. I didn't go to bed until 2am and was not happy about getting up that early. I just got a call that they're on their way. Roto Rooter emergency service? A+++++. The camera people. Nope.
Krystal T. | Columbia
Had a shower drain backup. Roto-Rooter was arrived within 1 hour. Chuck proved to be courteous and knowledgeable and corrected the problem in short order. Would definitely use them again!
Barry G. | Columbia
We had a backup from the shower drain. Called Roto-Rooter and they were here within 1 hour. Office staff was very polite. Chuck fixed the problem in short order and he proved to be very courteous, polite and knowledgeable. I recommend the company and would use them again..
Barry G. | Columbia
Hello Everyone! I would recommend Mr. Van Nghaka (Service Technician #1503) and Roto- Rooter Plumbing and Waterproofing Services for any plumbing problems. Mr. Van Nghaka did a great job repairing my plumbing problems. He was very kind and knowledgeable. He explained the work that he performed. Thank you, Mr. Van Nghaka and Roto-Rooter, for excellent service!
Vianka D. | Columbia
Hello Everyone! I would recommend Mr. Van Nghaka (Service Technician #1503) and Roto- Rooter Plumbing and Waterproofing Services for any plumbing problems. Mr. Van Nghaka did a great job repairing my plumbing problems. He was very kind and knowledgeable. He explained the work that he performed. Thank you, Mr. Van Nghaka and Roto-Rooter, for excellent service!
Vianka D.
Very Helpful. Chuck Spidell was caring and solved the issue. 4/8/2015
Len W.
Problem with the main drain in my rental property. It was super easy to schedule online for the following day. Robert arrived at the time he was supposed to. He is a wealth of knowledge! I explained how this was the second time we've had this same issue, it turns out the check valve is damaged. Robert was able to remove the old one so I could purchase a new one to install myself. In all it was a great learning experience. It's one think to pay almost $700 do get your drain cleaned, but it's totally worth it when you're done you know exactly how this particular system is set up and what to look out for. I couldn't be more pleased. Thank you!
Kevin M.
I received prompt repair (water valve replacement) service from Master Plumber Jeff #1174. All necessary repairs were completed quickly and thoroughly. The plumber took the time to explain the work performed in detail. I've used Roto-Rooter twice in the past year, each time service was excellent.
Ron R.
I received prompt service when I called for service yesyerday. The Master Plumber reviewed my problem quickly and recommended several soultions. I was very pleased with the end results and the professional service I received. I would recommend Roto Rooter to my family and friends. It was a pleasant experience and the job was done in an excellant manner.
Tyrone M.
After posting my original comment concerning what I thought was a very high charge, I was contacted by both the local manager and the regional customer rep manager for Roto-Rooter.  I had not contacted them about the charge before I wrote the comment.  Both of these people showed genuine concern about the charge.  Both called me directly and also emailed me.  Upon their review, the charge was reduced to a little less than $100, which was a very fair price.  So, today, I thought I'd try them once again.  (I own 12 properties, so there's always a plumbing issue.)  I called this morning to make an appointment for a minor toilet valve issue.  The tech came quickly, corrected the problem, and the charge was fair.I engage a lot of repair service, and it's my practice not to make a final judgment based on an error that has been made; everyone makes errors.  It's better to grade a business how how an error is corrected.  In my view, Roto-rooter moved quickly and fairly to address my concerns.  Just to note, it was never an issue of whether the job was performed properly.After this series of events, I will definitely continue to call Roto-Rooter for my plumbing issues.
Lamar W.
Came out on a snowy day to do work that this Mr. Fix-it couldn't. He had the right tools, got the job done, and was very professional. I am glad they had a very efficient on-line scheduling service to make the process even easier. They also have a good coupon there too.
Austin E.
Chuck (#737) was my service person. He was thorough, completed two separate jobs, and left everything neat and clean.
Alice C. | Columbia
I was so impressed with the service from the initial call to rhe finished job. The plumbers were courteous and thorough...they were a god send!
Carol b. | Columbia
The plumbers showed up on time, were professional and efficient.
Gay B. | Columbia
Came promptly, clean, pleasant and fixed the problem. Thanks
Linda N. | Columbia
Your technician, Char #2157, was very competent and helpful. After his work was complete, he stayed to make sure the ultimate pumping of the Septic did solve the problem. With employees like Char, I am sure you have many satisfied customers, as I certainly was.
Robert S. | Columbia
I heard leaking of water in the wall, and called Roto Rooter. The guys came out and worked on it and fixed it.
mARC A. | Columbia
Hubby heard water dripping and we called Roto Rooter. Like always, they have the best service and I love that we can call them and they come out the same day. I do not trust anyone else.
Lameka A. | Columbia
We didn't have to wait long for someone to come out and oír plumber was pleasant and very knowledgable. Thank you! I highly recommend :)
kimberly m. | Columbia
Number technician #3607 invoice # 13-18510158 dated 12/02/15 serviced our plumbing at our home and i would like to take this time to compliment this gentleman. He was a compliment to your company, i worked in Customer Service for 22 years and i know how hard it can become. He was courteous, respectful , so well mannered and effective as a worker. Had complete respect for our house and I can't stop telling people how nice he made receiving a bill, with a nice smile - good service - we are almost 80 years old and i would refer your Company and your representative anytime. No wonder you have been in business for so many years. THank you Mr. & Mrs. Ervin w Shanklin 8831 hayshed Lane Columbia, MD. 21045 443-319-8030
dorothy s. | Columbia
The service staff was very professional and courteous, always have smile on his face.I like the fact that, the service staff cleaned up the area, he worked on. Problem was fix right away. Very happy with Roto Rooter. Will recommed to all.
Xlina U. | gaithersburg
Tony Occorso did an excellent job. I would highly recommend him for future jobs.
Human B. | Gaithersburg
I was pleasantly surprised at the quality and the fact that Kam was able to come to our house on Sunday evening. Also I felt the price was reasonable and I didn't have to pay a premium for a Sunday repair. Kam was terrific!
Jeffrey F. | Gaithersburg
The Tech was knowledgeable and courteous.
Joseph M. | Gaithersburg
Technician did an excellent job.
Bernie B. | Gaithersburg
Ben Demaline
Columbia, SC

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