Cleveland, OH Rate location (117 Reviews) Call Now 216-226-4506

Roto-Rooter Cleveland, OH: Customer Reviews & Testimonials

When you need experienced plumbers in Cleveland, OH, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Cleveland, OH

This is a addendum to a very poor review given to this company a few month back. I was very unhappy with service back in April. I was charged 700.00 and still did not have a working toilet. I reviewed the company poorly and sent an email with my concerns to the manager. The manager did return a call wanting to make things right and resolve my problem. He sent out a different tech (Tim) to see what needed to be done. Tim believed the problem was due to the venting system and piping in the crawl space, I was to pay an additional 500.00 dollars and given credit for the 700.00 already paid. Tim came back out and did the work but unfortunately this did not solve the problem either. The manager once again listened to my concerns and sent a third tech out to try and get this resolved. A new toilet was installed without charge. As this was not the answer either, a camera was run down into the pipes to find the problem. There were cracking, collapsing and deteriorating old pipes. The fix was to drill up the basement floor and replace the failing piping. After Tim the tech call the manager to explain the new issue, without hesitation the manager agreed that the work would be completed without additional payment. I respect this managers decision to make this homeowners time and money already spent more important than collecting additional funds. Thank you for standing behind your work and your word to resolve my plumbing issues.
Jeannine R.
A
Our experience with Roto-Rooter was a VERY pleasant one. Our service man Larry came out and quickly assessed the problem we were having that caused 3 floods in our basement. He was also very informative about our options and worked quickly to remedy the problem.
Kevin H.
My main line was backed up and I could not shower, I could not wash clothes, and I could not flush the toilet and My wife was panicking. I tried to figure out what the problem was without success, so I called Roto rooter and they sent Matt 923. Matt 923 was very professional, clean and well groomed. He was able to pinpoint my problem within minutes. He wrote me up an estimate, which was more than reasonable in price and was able to perform the work and have my house back up in running in literally 20 minutes. I don't know what I would have done without Matt 923. Thanks Roto Rooter you saved me many headaches from my wife. I will definitely call you guys for any additional work I need and personally request Matt 923 because he was very professional,clean, and got the job done quickly without headaches.
Gene S.
First of all Matt tech#923 was EXCELLENT... He did not stop till he found the problem, once he did, all smiles on my front!!!....Do me a favor keep Matt , he IS A GREAT EMPLOYEE !... I would be proud to have him.... I am sorry there are only 5 stars aloud ... I WANT MATT TO HAVE 10 STARS FOR HIS SERVICE.......that's IT KEEP MATT....and yes you have me as a customer for life !!!!!....PAT WELSH.....
Pat W.
Matt (923) came right out on time and was very friendly and knowledgeable. He quickly diagnosed the problem and fixed it. Just an excellent transaction from my initial phone call to Matt's service call. Highly recommended company, and employee. Neil Nelan
Sundown12
We are the happy owners of a beautiful new deck! We found dream decks at the Clevelander Home and Garden show. We knew right away that we wanted them to create our deck. We made an appointment and Andy came to our home while there was still snow on the ground so we could talk about what we wanted. He used his computer to make a visual display of what we talked about. After we agreed on the estimate the construction began in May. The work is structurally sound and the deck is skillfully assembled. Finally we can thoroughly enjoy the beautiful view from our backyard.
Susan D.
We had to call a plumber on Memorial Day around 8pm because our shower drain was clogged. They were able to send someone out within the hour. Walt was extremely friendly and was very polite. I would recommend his services to anyone. Our drain has never been better. Lakewood, OH.
'Lizabeth D.
Excellent service provided! Tech was pleasant, knowledgable, and did everything necessary to complete the job.
Chanel S.
I couldn't be more happy with the service that we received. Our service was fantastic and the pricing was very fair. I would definitely recommend these guys!!
Robert S. | Cleveland
I needed to have plumbing relocated because I was receiving new bathroom flooring. I have a claw foot bathtub that needed to be moved in order to lay the flooring. Brendon did an awesome job of removing the plumbing so the tub was could be moved. He came back less than 24 hrs to replace the plumbing. I would definitely recommend Roto-Rooter to anyone.
Lori S. | Cleveland
I called RR and was advised someone would arrive in an hour. Rick (#640) arrived within an hour. Rick was very efficient and completed the work in a timely manner. after completing, he made sure everything was cleaned up. He gave me tips on how to avoid the problem again. This was my first time using RR and I am very satisfied. I would use them again and request Rick (#640) as my plumber. Rick gets 5 stars from me. Martha
Martha A. | Cleveland
Great service by Mike and trainee. Definitely recommend.
MYCHAEL D. | Cleveland
Your service technician did a great job!!
Loretta M. | Cleveland
From the first initial call to the technician Tim coming out was excellent! He was patient very informative, detailed, and concientious about the job he was performing! I will definitely use your company again for future needs and refer friends and family!
V J. | Cleveland
great company. worked to unclogged drains and gave advice.
Dominic R. | Cleveland
rob was very experienced and knowledgeable he fixed the problem in a timely manner, i would use roto rooter again and tell people to call them as well if they have water problems, thank you very much for sending him to my home
ruth k. | Cleveland
Roto-Rooter was there for me when I needed help. As in same-day help. My Technician was Rick (#640) and he was completely professional, courteous, knowledgable and straightforward about diagnosing the problem, providing an estimate and proceeding with the repairs. My first experience with Roto-Rooter was a positive one. Thank you!!
Shawna T. | Cleveland
Great work...gave details on problem and solution options...completed the work and cleaned up after himself...was very polite.
Lenora L. | Cleveland
The main drain to the house was clogged. Water was coming up into the basement. I called and someone was at my door in 2 hours! He was friendly and professional. He placed a tarp over the carpet and was careful when hauling the equipment up and down the stairs. Great emergency service! Thank You!
laurie D. | Cleveland
I had a plugged bathroom sink drain in a third floor bathroom. Your technician Ngura (#2975) came in, analyzed the situation and expertly cleared the drain with a snake. When it appeared that the snake made its way past the obstruction, he wanted to make sure the water flowed freely and that there were no leaks (access to the pipes for snaking required removing the sink trap followed by reassembly). Ngura also was careful to make sure there were no leaks. He also was attentive to cleaning up everything after he finished the job. Lastly, he maintained a cheerful and professional demeanor. I can't think of how a drain clearing experience could have been better.
David F. | Cleveland
I was very impressed with the young man who was assigned my service call. Aaron was pleasant & very informative. He worked exceptionally hard to try to resolve my issue. I appreciated the amount of time & effort he went out of his way to give to my drainage problem.
Cheryle S. | Cleveland
The two technicians provided excellent service. They were prompt, professional and courteous.
Michelle E. | Cleveland
Adam 444 has great customer service skills. Very helpful and nice.
Alicia J. | Cleveland
Clogged toilet. The technician arrived in a timely manner, was pleasant, diagnosed the problem, completed the task and left all with a 40 minute timeframe. Wonderful, especially since I only have one bathroom, the timing was awesome!!!
Stephanie B. | Cleveland
The two gentlemen who came to clear the pipe going to road and we knowledgeable, polite and explained clearly the problems.
brian m. | Cleveland
Phone operator was friendly and plumber quickly arrived. The 4 different workers that came out were courteous, helpful in taking their time to explain the issue in detail, how they can resolve it, giving an estimate and also helping to go through the insurance claim process. I will definitely use them again, if need be.
Abigail C. | Cleveland
The plumber took his time and made sure that the job was done correctly
Trish D. | Cleveland
Adam was plumber did a great job on fixing my clogged drain and stopping the leak in my tub very professional and a pretty funny guy
Marcellis B. | Cleveland
I was able to meet Shane and James. Both individuals were professional and knowledgeable They explained the situation and were able to give viable options for resolution. They were great! Thank you, Cindy
Cindy S. | Cleveland
I have had quality service from Roto Rooter every time I have had to have service. The last service was to replace the upstairs faucet. Tech Adam 444 was on time, professional, explained everything that was being replaced and why. And he cleaned up after he was finished. I will continue to use Roto Rooter for future issues.
Jacqueline C. | Cleveland
The service was prompt and professional. The serviceman was helpful in providing preventative maintenance and able to provide the extra service without my having to make another service call. He was friendly, courteous, and professional. Big KUDOS out to all of you. I was having a gathering that day and the job was finished before guests arrived. I would definitely recommend your company to family and friends.
CYNTHIA J. | Cleveland
Emergency backed up toilet on a holiday. Trayvon 2533 fixed it quickly and was very pleasant and professional!
Jeff W. | Woodmere
Great service and reasonable pricing.
Jerome C. | Cleveland
Adam #444 did a wonderful job fixed the problem, he went above and beyond to complete the project he also did a great job of cleaning up everything. Adam explained everything he was doing so we could understand very pleased with everything he did.
derryl h. | Cleveland
My problem occurred on the 2nd weekend of March 2016.It had been raining for 2 days in Cleveland. I decided to go wash a couple of loads of laundry, in my basement, to past the time. As I was walking down the stairs to the basement, I looked in dis-belief and horror that my basement floor was flooded with dirty, discolored, water. I had never had water back-up in my home and have owned it for 19yrs. Looked up the number for Roto-Rooter, they sent out a tech and a couple hours later the water and muck were history " My thanks to all " !!!!!!!!!!
Annette W. | Cleveland
Walter did great opened all drains,was very curtius,informative,and polite.Cleaned up so well you did not even know he was there.As always Roto Rooter does excellent work.
Ronald L. | Cleveland
Recently I had your company technicians Matt and Aaron come to my home due to a major problem with my drains. I had 2 plumbers plus the service contract company through Dominion along with a service tech that snaked and placed a camera underground to see what the problem was. He was outside snaking for awhile. When he said to call a plumber because he couldn't do anything to assist me with my plumbing problems. I was beside myself! I then called your company for assistance. Matt and Aaron were at my home within the hour. I can't say enough about their professionalism. They were here to do a job and set my mind at ease while they were working to clear my drains. Plus replacing the flang that one plumber broke but never said a word to me. Many thanks to Matt and Aaron for all they did. Your company cares about us realizing that unexpected plumbing emergencies can turn your day around. They explained all that was being done and reassured me that my worries were rectified with fantastic customer satisfaction. I will and am spreading the word about your company customer satisfaction and customer service with a major plus. Thank you so much. Sincerely, Beverly Borrhello
Beverly B. | Cleveland
THE GENTLEMAN THAT CAME TO MY HOUSE TO DOTHE PLUMBERING JOB FOR WAS VERY POLITE, PATIENT AND SOLVE THE PROBLEM THAT I HAD. I WILL REFER HIM TO ANY OF MY FAMILY AND FRIENDS FOR PLUMBING WORK. MR. WALTER DID EXCELLENT JOB. THANKS ROTO-ROOTER FOR SENDING MR. WALTER TO DO THE JOB.
theresa e. | Cleveland
Fast, curtious service. Will be using them again if needed. f
Diane H. | Cleveland
Your company did a wonderful job. Your guy you sent out was very personable, as well as very knowledgeable and it was a pleasure being served by your company.
Bruce C. | Cleveland
I can not say enough good things about my experience with Roto-Rooter!! From my initial call to schedule my appointment to paying my bill, everyone was extremely helpful and friendly. I appreciated the follow up call to let me know when he would be at my house. My plumber, Larry, was awesome!! He was efficient, knew what he was doing and extremely pleasant!!! He got the job done!!! Thank you so much for a job well done!!! I will definitely be calling back with any other plumbing needs!!!!
Amber D. | Cleveland
The plumber (Matt) who repaired and replaced our main water valve did a first class job. The work was more complicated than might have been expected but he kept at it and did a fantastic job. His skill and knowledge along with his determination to get the job done right are a credit to him and to your company.
Frank G. | Cleveland
This is the 3rd time we've had them out. i request Tim. He is excellent, knowledgeable and friendly. I will ask for him any time we have a problem. Thank you for sending him.
Renee V. | Cleveland
VERY SATISFIED.THE TECHNICIAN WAS HIGHLY PROFESSIONAL.
SOLOMON N. | Cleveland
While service was a day later than originally scheduled technician Walter (7986) was excellent.
Vince E. | Cleveland
Well I have tried twice to write a review to get a refund....Just to let you know "rotorrooter.com/sweepstakes" does not work when on email....However, I think you already know this....thanks anyway.
Joyce W. | Cleveland
Tim was very professional and helpful in his explanations. I would reccommend your company to family and friends. Tim may you have a wonderful and blessed years to come. The Sanders Family
Juliette S. | Cleveland
Was very impressed with the combination of good customer service and knowledge of job. The tech (Matt) diagnosed the problem and corrected the problem in a very short time. Would not hesitate to request in the future. (Old house always something)
Tim P. | Cleveland
Best service i ever had Thanks
Dayan o. | Brook Park
The personnel are friendly, business-like and efficient. All have gone out of their way to leave the areas worked in very tidy. We particularly liked Walter and the time he took to explain what was being done.
Steven M. | Shaker Heights
The technician did an excellent job fixing the problem and cleaning up after himself!
Don B. | Strongsville
Dwayne was timely and thorough. He was not satisfied until the problem was 100% fixed.
Holly F. | Chardon
The technician was extremely friendly and knowledgeable. He was very efficient.
Mike S. | Chagrin Falls
Delivered product on time.
William T. | Cleveland
Great service. Respectable technicians good price.
Oliver B. | Cleveland
our service man was very professional and likeable.. Did a great job and was very knowledgeable. Very Satisfied
Rosemary And Roy L. | North Royalton
Larry our service tech was awesome - he took his time and explained step by step what the process woukld be including keeping us updated through out the repair
Brian K. | North Olmsted
The service I receive from Roto Rooter was very good from the time I made my appointment to the call to let me know when my Service Tech would arrive. The staff was very professional.
Sandra H. | Warrensville
ANTHONY WAS AMAZING, ANSWERING ALL MY QUESTIONS. HE WAS VERY PROFESSIONAL AND HAD A POSITIVE ATTITUDE! THANK YOU ANTHONY!
Lorie P. | ROCKY RIVER
Larry was OUTSTANDING
Timoty a. | oakweood village
Plumber Tim was great and informative . He explain a lot to us
Linda H. | Middleburg hts
Derek did an amazing job. He was very knowledgeable and very thorough. I was more than pleased with my experience with Roto-Rooter. He deserves a raise!! :)
Jennifer B. | Solon
From the minute I picked up the phone to make the initial call to Roto-Rooter I was impressed. It was all handled so easily and efficiently! I wish all businesses operated in such a manner. My technicians, Matt (${esc.hash}923), and Tim (${esc.hash}914) were absolutely fantastic! Both were courteous, extremely professional, and very knowledgeable. I felt I was in very good hands. I wish I could request them if I ever have to call again! They left my bathroom and hallway exactly the way it was when they got here - meaning, clean. I was also very impressed with how polite they were. Both always said "please" and "thank you" the entire time they were here. As much as I hope I don't have any more plumbing problems, I am glad to now know how fantastic Roto-Rooter is, because I'll be calling you if something comes up! Sincerely, Cathy Wiken
Cathy W. | Olmsted Twp.
Jon is the best - he is thorough to explain the problems. He works well with others and does his best to do the work in a timely fashion
Kathryn I. | Westlake
He took the time for me to go to the store to pick up the right part.
Rick R. | Berea
The technicians and their supervisor were professional, courteous, and friendly. They explained the problem, showed me with a camera that the pipes were broken, and explained the solution to the problem. Once they started work on replacing the pipes they selected the best route to dig up the yard and cause the least devastation to the landscape. They were very careful and neat; they cleaned up when they were finished and left my yard in very good shape. The whole experience exceeded my expectations and I'm glad I called Roto-Rooter. They did provide world-class service like the advertisement states.
Joyce C. | Walton Hills
Tim number 914 and Matt number 923 were so nice and helpful when they came here very professional knew what they were doing and I appreciated that they explaining everything to me before they started and when they were completed if and when I ever have to call again I would love if these two guys came back. I will recommend Roto Rooter to anyone who would call and ask for a reference.
Karen K. | Bedford
My tech was cory ${esc.hash} 1652 he was the best service tec you could want he was GREAT he was neat clean promt the best !!! you now have a new customer thanks CORY ${esc.hash} 1652 you were great KICHLER LIGHTING CO
Bill C. | independence
Tech: LARRY ${esc.hash}30-0418 Very pleasant, very professional and got right to the problem. I am totally satisfied with his work and extreme professionalism If I ever have another problem I would like very much for Larry to be the tech. The work was done in a timely manner also.
Gwendolyn S. | Eucld
From the call center to Larry everyone was beyond polite and courteous. Larry was very knowledgeable he assessed the situation and quickly resolved it much to my satisfaction.
Russell B. | Independence
The service person that worked on my residence had an option of charging me quite a bit more for a service that he identified could be remedied by me. That is truly awesome and appreciated.
Ethan M. | Solon
Both plumbers that came by were extremly nice and professional. Will definatley use them again.
Megan m. | Cleveland
you are our first call
Howard k. | solon
Derek was personable, friendly, non-threatening, listened to my problem, supplied an estimate, included my coupon and even though I did not want to spend the money on sewer drain cleaning, it was sure better than the alternative. Although my checkbook took a hit, my experience was positive.
Diane G. | Maple Heights
The Service man.....Farmer was excellent...He could not address the problem until I had some work done. He advised me on what I needed and what I should be telling the carpenters that needed to be hired. He even wrote down the information I would need to tell them and gave me information on the plumbing products I would need to select when the plumbing could be done....
Joyce W. | Cleveland
Your technicians were courteous and did a great job. They cleaned everything up like they were not even there. I would definitely use you again!
Chris S. | Mayfield
The gentleman that came to our home on Sunday, June 14, 2015, was wonderful. He was extremely helpful, knowledgeable, and answered all our questions. He was not pushy, and at no time did he try to push purchasing anything we did not ask for. He is truly an asset to your organization. We had another plumbing outfit at our home a few months back, and by the time the man stopped talking it would have cost us $1,500.00 to unclog a toilet. So as you can see, we went back to Roto-Rooter this time. Thank you for all you help and have a great day! Al and Mary
Al and Mary K. | Strongsville
Roto-Rooter is fantastic. Our technician, Scott, cleaned out our downspout so well that we had him come back the next day and clean out the one on the other side of our house. It's good to know there is a reliable, friendly and professional plumbing service out there.
Susan L. | Lakewood
Your company responds quickly and the serviceman is always punctual. The tasks are performed professionally - and I have never had to call to correct a problem. That is why I always call you when there is a plumbing problem. Kudos to your plumbers!
Randall S. | Westlake
Our technician Larry 418 was a big help. He did a wonderful job and was extremely nice. We were very pleased with the work that needed to be done.
anthony f. | Parma
6/8/2015 We had a problem with our shower not providing water and the kitchen sink leaking water around the faucet and under the sink. I called this morning and Walter was here by early afternoon. He repaired the shower and replaced the kitchen faucet. An estimate was provided before any work was started and was adhered to. Great work with excellent communication throughout. A easy recommendation...A+!
Charles W. | Maple Heights
I am satisfied with the service I received. Jonathon was pleasant, efficient and explained everything as he worked.
Sherrie P. | North Royalton
we had tech Matt # 923 & he was AMAZING. the best & very helpful. All around a great guy & took such care with everything & the cleanup as well. SERIOUSLY you should hire more tech's like Matt, he is not like others we have dealt with HE CARES !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Joan R. | Bedford
The Roto rooter employee Marco Tech ID-1686 was great. He was prompt and polite. Took care of our problem quickly and efficiently and cleaned up the area when he was finished. Marco also gave us advice on how to prevent future problems with our plumbing. I am glad I called Roto Rooter! David Rodriguez...
David R. | Brecksville
We had an emergency wirth raw sewage. You came out, took care of the immediate problem and gave is a summary of the ongoing problem. Very good service and we really appreciated your quikc response
Kathy M. | Berea
Service man did a great job in little or no time and was very neat and clean. I would use your service again.
Gary L. | Chagrin Falls
Larry provided quality service and explained everything in detai.
Dennis H. | Mayfield
Jim was extremely professional and gave us a lot of valuable information that will help us make a future decision about doing more comprehensive work on our nearly 100 year old drain pipe.
Angela S. | Lakewood
Excellent, quick service and arrived on time. Thank you.
J H. . | Cleveland
Pleased with the quick response, and the polite and helpful service man. He took care of the job quickly, and explained things to me
Annette S. . | Beachwood
The service man... Joe...went above and beyond the call of duty! His concern and care for the problem was exemplary. He was the best I have ever dealt wtih.
Douglas S. . | Westlake
Bill (811) was very courteous, knowledgeable, and explained everything in laymans terms. Very pleasant man.
Dolores H. . | Parma,
We are very grateful to your serviceman, Bill 811. Because of a family emergency, we were unable to await his arrival to repair our hot water heater. However, the weather being extreme as it is, demanded immediate attention to a fully functioning apparatus. Bill 811, was kind enough to recognize our situation and offered to assist in the best way possible at this time. He directed me to the instructions on the side of the heater. He then talked me through the interpretation, greatly assisting in firing it up. As a regular customer of Roto-Rooter, you have never let us down and we appreciate that. We are especially grateful, however, to your ultimate professional, Bill 811, for taking the time to render his much needed expertise in dealing with this matter. Please give him our most heartfelt regards. Thank you.
Jerome P. . | Cleveland
Joe was here as fast as he could drive through a blizzard! He was exceptionally professions. Checked all commodes, bathtubs, showers, etc., also the basement pipes to finally determine what had caused our overflowing commode upstairs in the Master Bathroom. He unplugged the toilet and helped clean up. Excellent service.
Debbie H. . | Broadview Heights
Service representative was well-prepared, knowledgeable, and provided a successful outcome of my problem.
Frank L. . | Bay Village
We needed emergency plumbing service on New Years Eve. Unfortunately Roto-Rooter didnt have anyone they could send out that night, but 8am the next morning Bill 811 showed up and did a fabulous job! He fixed everything and got it right the first time. He made everything look so easy to fix. The man knows his stuff thats for sure. Brought him back a few days later to fix some other plumbing issues that have been plaguing our house since we bought it 10 years ago. He had everything he needed right in his truck and never had to go to the store to fetch parts. Amazing since our plumbing is about 60 years old.
Amy K. . | Berea
The technician was friendly and able to find and resolve the issues in a timely manner.
Jeanne R. . | Middleburg Hts.
The technicians from Roto-Rooter were Al and Jim. They successfully fixed our brusted water pipe and got our household back to normal. They were courteous, knowledgeable, efficient and professional. A lot of thanks to them!
Sansan D. . | Solon
Everyone I spoke to provided excellent service. Thank you!
Faye J. . | Euclid
I was just so pleased with the service that we received for our broken water tank. it is nice to know if we need help you are there for us
kathy h. . | berea
Ron Trebec
Manager
216-226-4506
Address
Google+
10007 Dennison Avenue
Cleveland, OH 44111

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