Chicago, IL Rate location (269 Reviews) Call Now 312-222-9091
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Roto-Rooter Chicago, IL: Customer Reviews & Testimonials

When you need experienced plumbers in Chicago, IL, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Chicago, IL

Roto-Rooter was professional, timely, organized, and hard-working. Clean up after the project was excellent.
ROBERT S. | Chicago
Great work on my tub drains. Excellent clean up as well.
Robert S. | Chicago
Cy came out to complete the call.He was very pleasant and knowledgeable. He completed the service very quickly and efficiently. A previous plumber (not from Roto-Rooter) came out about an hour or two prior and stated without even touching the water heater that this would be a big job and started talking about finding a valve in a pipe within the dry wall. Cy looked at what was happening and said almost immediately that something was clogging one of the outlet pipes from the water heater ( which I strongly suspected was the source). It was sediment. The water heater has never been flushed. It is a one person household (3BR single family home) and not much water used for the size of the tank. I appreciate people and businesses that are honest and don't try to create more work in order to make a buck.
Teresa H. | Chicago
Can in did a great, very friendly professional.
Kevin G. | Chicago
Heto has been to our house twice. Both times he did a great job. Good advice on how to avoid the problem again.
Barbara H. | Chicago
Very friendly, very efficient.
Saul r. | Chicago
The technician knows what is his doing. solve the problem immediately.
gang c. | Chicago
Wally did a professional job. His work was excellent. The drain was cleared. He kept me on all that he was doing.
Patricia S. | Chicago
andre easton (8971) was very professional and explained every detail they did in a clear precise manner..i am glad i did contact roto rooter.
RICKEY H. | Chicago
The tech, Andre #8971 was very courteous and explained everything before he did it. He also cleaned up after he was finished. But we are most thankful that he told us about a leak from the drain that we were not aware of and was able to fix the problem even taking the time to go to the store to purchase what he needed to fix the problem. Each time we need you guys you have provided timely service and have always been able to make the repairs. We always recommend you to our friends and will continue t do so.
Charles G. | Chicago
The representative that came out from your company was very knowledgable and courteous. Did the job very professionally. Couldn't be happier with the service provided.
Keith F. | Chicago
The plumber was very professional, knowledgeable, and friendly. He came in and got the job done in less than 30 minutes. Great guy!
Keyatta A. | Chicago
I called roto -rooter for a plumbing issue in my basement, my basement had flooded due to a sewerage backup. a plumber that I had used for a couple of years had attempted to fix my problem by rodding out the sewer lines but failed, roto rooter technician Andre #8971 arrived at the residence and had my plumbing issues resolved in less than 30 minutes. Andre was very courteous and knowledgeable about his job. overall a very good job!!
kenneth w. | Chicago
Mr. Grant have done a good job on the water leak.
natty d. | Chicago
The work and service preformed by the service technician was extremely helpful, well experienced technician knows what he was doing and explained the problem and gave insight to preventive maintenance for future. I am very satisfied with the work that was preformed and will not hesitate to use Roto Rooter services in the future. Thank you Roto Rooter and Service tech Andre #8971 for having a n excellent staff and fast response time.
Jonta B. | Chicago
The work and service preformed by the service technician was extremely helpful, well experienced technician knows what he was doing and explained the problem and gave insight to preventive maintenance for future. I am very satisfied with the work that was preformed and will not hesitate to use Roto Rooter services in the future. Thank you to an excellent staff and fast response time.
Jonta B. | Chicago
My tenant had guests, Jazz musicians from Italy playing a big gig here in Chicago. It was Saturday evening, and the tub backed up full with sewage! (We tried everything plunging draino, etc...) I called 4 companies and Rotorooter was the only one I trusted. They updated me with time table of arrival until Erwin the technician arrived. He was sooo gracious, careful and VERY thorough! The whole time the musicians were practicing as if there was no problem. Erwin was sooo quickly done we couldn't believe it. Everyone shook his hand he was a hero.
Suzanne N. | Chicago
Elvir was very fast and efficient with the work done at my home. I really appreciate his work!
Tiffany L. | Chicago
Alex ,Tech. 4005 was the best I will ask for him if I ever need a plumber again I finally found a plumber I can trust Thank you
kathleen m. | Chicago
JEAN L. | Chicago
My plumber was very knowledgeable about my plumbing problem, and I was very pleased that he was able to solve my problem. I was pleased with my Rotor Rooter service and will not hesitate to use them in future.
William B. | Chicago
I am very pleased with the service I received from RotoRooter. They were available on a Sunday and came out at the time they stated. The job was done right the first time! The RotoRooter workers are a class A Team. I will use them again an again.
Stephanie H. | Chicago
Re: Invoice #25-19206990 Tech: GRANT #25-3176 Grant was on time and speedy in fixing our kitchen sink. I appreciate how fast, tidy and efficient he was. Will use again! Thank you!
Kevin G. | Chicago
Roto-Rooter was extremely responsive and provided some emergency options for sink and pipe replacement in my kitchen after my sink collapsed, leaving me without water. They also offered to assist with the repair and replacement over the long weekend which could have left me stranded. Thanks Roto-Rooter I will definitely be recommended you to friends and neighbors.
Rebecca C. | Chicago
I placed a called and within 2 hours, a representative was at my door. He reviewed my concerns, provided his honest opinion and options which gave me a great level of confidence in the Rotorooter establishment. I will definitely use Rotorooter AGAIN! #Customer4Life
YOLANDA R. | Chicago
3269 Kyle was excellent fast and efficient !!
Diane D. | Chicago
The plumber gave me great advise instead of performing unnecessary services. He offered to do whatever I suggested but gave me his honest opinion.
Melinda S. | Chicago
The experience was amazing. The tech came out and within 1 hour my service was restored. Amazing job, so professional and clean.
Darlene B. | Chicago
The technical was excellent very efficient knew exactly what the problem was and was able to solve it.
Christopher W. | Chicago
very good service he came right away
mary m. | Chicago
Grant was very courteous and professional.
Greg G. | Chicago
Harold was my tech from Roto-Rooter who fixed my hot water tank. He's very nice, very knowledgeable. I really appreciate him. Harold and Roto-Rooter are highly recommended. Thanks!!!
Judy H. | Chicago
Very helpful & thorough.
Scott M. | Chicago
The plumbing issues were addressed and completed promptly. The technician (Kelly) was professional and courteous. Assessed the plumbing issues , informed me of the options to fix the problems. Work was completed in a timely manner and well done.
Vanessa P. | Chicago
Andre was professional and patient After two other plumber try he open up my drain and told me how to keep it clear. Also your warranty is much better
Donald J. | Chicago
My plumber was very knowledgeable and informative. Overall great service and I will continue 2 use Roto Rooter for any future services.
Jada L. | Chicago
We had Elvis come out and unclog a bathroom sink drain. It had been very troublesome prior to him coming out, but Elvis was very professional and got the job done. Will definitely use again.
Joe B. | Chicago
Robert Garcia is fantastic! We were lucky enough to have him over twice now....super knowledgeable, friendly and honest. Highly recommended him and roto-rotter! Thanks!
jill g. | Chicago
Andre #8971 came out surveyed the issue I told him I was having, gave me a quick and reasonable estimate and got right to work. He did an awesome job, working through the pouring rain and kept working on clearing my sewer line until he was sure the roots were clear. He was professional and courteous and would welcome having Roto-Rooter and Andre back for any other plumbing needs that I have!
Susan S. | Chicago
I had a problem with plumbing due to greas build up in the kitchen. Eugene, No. ID 1376, did an outstanding job. He was very quick and efficient and explained what needed to be done. I would call him back in a heartbeat if I encounter any problems with my plumbing. Please recgonize his talent and skill as quality in the US is no longer appreciated. Thank you, Luis
Luis S. | Chicago
Service was good. Serviceman was polite and respectful. Very through and patient with my questions.
Bobbie Steele S. | Chicago
I had a completely clogged drain in my bath tub. Making an appointment was very easy. Technician showed up within the time frame they stated. The guy who came was very knowledgeable, friendly, and fast. The problem was solved in about 30 minutes. I would highly recommend this company.
Werner G. | Chicago
The plumber you sent was excellent he took the time to go over all my concerns and explain exactly what I needed I thought I needed more extensive work but come to find out it wasn't as bad as I thought I truly appreciate him and would like to request him next time I need Plumbing work
Rosemary G. | Chicago
Roto-Rooter responded promptly to my issue. The person who provided service was professional, efficient and effective.
Theresa S. | Chicago
Able did a very good job
Ted P. | Chicago
Very fast and polite. Had a issue with the first van sent and dudnt make but kept calling me with updates
david a. | Chicago
The tech was knowledgeable and explained what needed to be done in detail. I always depend and trust Roto Rooter to get job done
Cheryl S. | Chicago
This past Thursday my husband and I woke up to a fill-up of sewage out side our basement exterior door, the smell and grossness level was nauseating. I called Roto-Rooter first because my neighbor had had a great experience with them. Terrell (#2149) the technician came out within a few hours, and dispatch had called to give me a 30-minute heads-up as well. Terrell was professional & knowledgeable and got right to work trouble shooting the issue. After an hour or so, Terrell called his supervisor Mark who then came over with plumbing camera to get a full picture. Shortly they came up the answer, we had a lengthy soft blockage, but they were having trouble getting through it and it might mean we need to excavate the line outside the house. They would need to come back out on Saturday with a stronger tool. Terrell suggested that he first come by on Friday with a case of the DCP to pour down the line and sit for 12-hours. Terrell came back to do that at 8pm on a Friday night! he also put me in touch with Tim the supervisor for the R.R. sanitizing / restoration crew and helped coordinate with my insurance company. On Friday, that crew of Cesar and David came out and with in a few hours, removed the grossness and sanitized the effected area, both outside and inside the basement. Saturday morning (today) both Terrell and Mark came out and were able to clear the soft blockage after a couple hours of work. Terrell's tenacity & smarts saved us a major expense. Across the board everyone was respectful of our property and our time, and were professional and caring. Terrell also did not charge me above his original quote, only for the case of DCP. Our house is back in working order and smells great.
Ann A. | Chicago
LAURA J. | Chicago
Harold did a fantastic job removing and reparing a difficult toilet to remove. His perseverance paid off and we did not have to get a new toilet.He also did a visual inspection of the ceiling damaged by the leaking toilet and recommended a service to assess the ceiling.Thanks for sending us such a friendly and knowledgeable professional.
SANDRA C. | Chicago
Elvir was the service tech who came to fix the drain problem in our shower. He was polite, professional, careful, efficient and certainly experienced. Congratulations on having and keeping such a competent and conscientious plumber!
Annette and Bob W. | Chicago
We called Roto-Rooter and they were able to come out and tackle our issue right away. We had a grease trap from previous owners removed and 'under the sink' piping reworked. The technician had a wealth of experience. He worked the problem then repaired our issue! He was very informative, professional, and courteous. After the repair was complete he ensured that everything was functional to prevent any other issues. I highly recommend their services! Our kitchen sink area is 100% better then when we moved in!
David K. | Chicago
Giovann was fantastic. He communicated well, worked hard was very courteous and professional.
Heather T. | Chicago
Very quick response. Curtious and hard working professionals.
aggie p. | Chicago
Response was quick and problem taken care of quickly and effeciently.
Barbara V. | Chicago
The technician was very professional.
Maurice D. | Chicago
Professional, efficient.
Anne R. | Chicago
Ervin (#3134) was great. Professional, courteous and competent. I will definitely use in the future.
Earl H. | Chicago
Tech was very nice, job was completed quickly, area cleaned after work was done.
Jim M. | Chicago
The e-mail appointment set-up was very convenient, none waiting for operator. Cancellation and re-scheduling of appointment was also convenient, no questions asked. More importantly your plumber was friendly and did an excellent job! Thank you.
April A. | Chicago
andre 8971 was a very good serviceman he explained everything and did a very good to repair the problem and cleanedup his work.Thanks for sending him.And a job well done.
melvin h. | Chicago
I called for a toilet problem. The water line/valve was not moving, and the line was emitting a "groaning" or hammering sound when I tried to turn the water on. The plumber, Grant #3176, turned the valve, and where it gave resistance to me, he was able to turn it on and water began to fill. He then proceeded to check for any leaks and tightened what was needed. It was a little embarrassing for me, as in the end, there wasn't anything wrong, although it was best to have a professional look at the situation. (Had I tried to force the valve myself, I probably would have had water all over the place.) I then asked him to check the diverter spout I recently installed in the tub and he properly fixed that for me.
Melody P. | Chicago
Very prompt service for weekend needs in our new home. Plumber was extremely professional, explained the issue, and gave options. Five stars for Tony.
Brianne S. | Chicago
Jan K. | Chicago
Wali fixed our problem, which I thought was going to take so much longer, in like 20 minutes tops!! He's so nice and very professional, we loved him!! Thank you thank you!!
Payton G. | Chicago
Ci did some plumbing work and rodded out the sewer line. I feel he does good work and I would definitely have him do future repairs.
Michael F. | Chicago
Great service, on time. The plumber was awesome and professional.
Neil S. | Chicago
Service was great , I just hate the four hour window time.
Issac C. | Chicago
Great immediate service from customer service agent Ralph to Serviceman Jonathan Winn #1279. Jonathan explained everything perfectly And professionally with a very polite demeanor. He repaired pipes and eliminated the blockage. Thank you Roto Rooter
David W. | Chicago
The gentleman that serviced my apartment was outstanding! He was kind, patient and explained things to me and he was extremely efficient!!
Beverly J. | Chicago
Two technicians came out; Adnan and Kelly. Both were prompt, efficient, polite, professional, and did an excellent job.
Amina C. | Chicago
Event though it took four attempts to finally get plumbing service, the plumber finally came today Sunday, June 5th. I guess the difficulty in getting a plumber to come out is a testament to Roto-Rooter's popularity. I was very satisfied with the service. The plumber installed the kitchen faucet I had purchased, repaired the toilet handle, and fixed the stopper in the bathroom sink. I call Roto-Rooter again!
Edris S. | Chicago
MR. Randy was quick at accessing my toilet we had not been able to use our toilet for a month. Mr Randy winning personality kept me from going thru the roof when he told me the bill. He kept me from crying telling me that he would get it done quickly and would not have that problem again long as the right thing was put in the toilet. When he finished I now have a toilet that runs like new new toilet top and flusher . Mr, Randy cleaned up everything nice and neat . He even helped with the lawn man with his presence the lawn man gave respect. Praying everyday that I dont need a plummer but if do I will call ROTO- ROOTER in a flash.
diane b. | Chicago
The worker was friendly and very informative. He explained what the problem was and how it would be resolved. He was competent and professional. I give him an A+.
Emily B. | Chicago
Ci did a very good job of fixing a toilet leak, bathtub leak and clogged drains. I will definitely use Roto Rooter in the future.
Michael F. | Chicago
Kelly did a great job and he explained every thing
Dorothy B. | Chicago
I would like to thank Roto-Rooter for having professional, thorough, considerate people working for them! Andre (8971#) came on time and carefully explained what he was gonna be doing. I'm for ever grateful for you guys and will always tell anyone that needs plumbing service about you! Thanks for everything.
CHARLES G. | Chicago
I would like to thank Roto-Rooter for having professional, thorough, considerate people working for them! Andre (8971#) came on time and carefully explained what he was gonna be doing. I'm for ever grateful for you guys and will always tell anyone that needs plumbing service about you! Thanks for everything.
CHARLES G. | Chicago
I was very pleased to have someone come to my home on a Sunday. This very tall gentelman by the name of Andre. He showed up at the time he said he would he was very polite and very professional. He explained everything step by step and he did it in that order. He was also clean and neat with what he was doing. I just want to take the time to thank Andre once again for his prompt and professionalism.
paulette t. | Chicago
Grant was very patient and explained things to me more than once. One of my issues may be recurring and he made suggestions for the future. I will request him for my next call.
Naomi R. | Chicago
Service tech was polite and professional; explained work involved and estimate. Cleaned up work area once completed. I will certainly call Roto again and recommend to family and friends!
Jesse C. | Chicago
Tech was on time and pleasant
Antonio A. | Chicago
Wali was the service representative that came to fix our plumbing issue. Wali was amazing, he was on time, extremely polite, and very mindful of our home, etc. Wali did a wonderful job of explaining to me what the issue was that created the problem and made recommendations on how to avoid the problem in the future. All around, Wali is a 5 out of 5 Star rating of an employee that represented your company extremely well. If and when we have future issues, I will ask specifically for Wali. Thank you Wali for making my stressful situation into an easy fix. You are the best!
Douglas M. | Chicago
Thank you Roto Rooter for coming to help us quickly to unplug our shower drain. Your phone staff were couteous and understanding and Mr Giovanni the plumber was a true gentleman who did his job expertly and was careful to keep things clean in our home. Thank you Nader and family
nader s. | Chicago
We had an emergency sewer backup in our basement and called Roto-Rooter for the first time. The service tech was Johnathan Winn, #1279. The company gave us a courtesy call about his arrival and he was right on time. Our sewer line needed to be rodded out, and he went out of his way to complete the job the proper way. He was very pleasant and professional. Thank you Roto-Rooter and thank you Johnathan!
Tom S. | Chicago
Responded very quickly. Original Roto Rooter employee quickly diagnosed the issue as malfunctioning pumps and personally called another employee who works with pumps. This was after he called dispatch and was told no one could come out same day to fix the pumps. The other employee was to my house in the next hour and the job was finished within an hour. Very pleased and will definitely use Root Rooter in the future.
Kyle S. | Chicago
I really appreciate the service that Roto-Rooter has given me! they were prompt with the time schedule and provided me with all the necessary information that I needed to keep my kitchen drainage clear. The service man whom name was ERVIN WAS TREMENDOUS very nice guy, pleasant spirit, professional, and a very hard worker. ERVIN was determined to make sure that my drainage was working well and he checked the areas several times to make sure that it was working accurate. ERVIN wanted to make sure that I was satisfied after he completed his job. ERVIN also was very neat in his work he made sure that he kept his "blue paper" shoes on so that he would not cause any dirt prints on the floor and also that it made him safe as well from slipping or falling! ERVIN works very well with the public, he is truly ONE OF ROTO-ROOTER GREAT SERVICE GUYS! I fill that he is a great asset to your company he represents ROTO-ROOTER VERY WELL! I will always call ROTO-ROOTER for my plumbing YOU ALL ARE THE REAL DEAL TRULY #1! AND FOR YOU ERVIN#3034 continue to do an EXCELLENT JOB!
Commelie P. | Chicago
Wali Fnu was very professional from beginning to end even though I told him I was going to do the clean up he instead on doing it himself. I hope all your techs are good as Wali Thank you
Vanay H. | Chicago
Anel was very efficient. He was very conscientious about keeping things clean as well. Much appreciated!
Brian B. | Chicago
The guy they sent out ..was name drae he was very professional from beginning to end even though I told him I was going to do the clean up he instead on doing it himself rotor rooter is the best
Odell R. | Chicago
Andre did a great job of rodding out the drains for us. I would recommended him to anybody.
Debra R. | Chicago
Grant did a great job! He was on time and very thorough!!! Great experience
Cassandra H. | Chicago
The gentleman who performed our rodding was not only very professional but very nice as well! We are very happy with the services performed at our house today.
Steven B. | Chicago
Heto was great he fixed the insert that I damaged myself by trying to remove it without the right tools. He got the broken insert out and installed the new one in no time, Saved me money!
mike c. | Chicago
Giovann was courteous and professional as he quickly diagnosed and repaired our kitchen drain issue. Because of people like Giovann, we will definitely call Roto Rooter for any plumbing issue.
William Z. | Chicago
Giovann was courteous and professional as he quickly diagnosed and repaired our kitchen drain issue. Because of people like Giovann, we will definitely call Roto Rooter for any plumbing issue.
William Z. | Chicago
Mark arrived punctually and quickly assessed the problem. He explained things clearly to me. The toilet is now running well again.
Elizabeth H. | Chicago
Grant came out on a Sunday evening after our ejector pump backed up. He replaced the old pump and cleared out the drainage before the water could seep any further into our living area. i thought there was no way we could get anyone out that time of week, let alone someone who could take care of our problem right away. Put our minds at ease.
Larry M. | Chicago
Fantastic experience. Our technician was great - very informative and professional. Thank you!
Jill G. | Chicago
The technican was very nice polite respectful professional . The technican explained everything to me so I could understand the problem. The technican fixed the problem and provided excellent service. The technician was respectful and cleaned up after the work was complete. I am very satisfied with the excellent service provided.
Maria D. | Chicago
Paul Cecil
400 E Randolph Street, Suite 106
Chicago, IL 60601

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