Charlottesville, VA Rate location (60 Reviews) Call Now 434-244-3144

Roto-Rooter Charlottesville, VA: Customer Reviews & Testimonials

When you need experienced plumbers in Charlottesville, VA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Charlottesville, VA

I discovered a leaking seal in my crawl space on a Sunday morning. Roto-Rooter estimated they would be there by 3:00, they were actually early. The repair took less than one hour and the plumber replaced several other seals at my request just to ensure similar seals would not leak in the future.
Bruce L.
Excellent experience. The service technician was professional, honest and proficient.
Angie S.
Very professional and intelligent analysis of the problem and repair.
Peter O.
Was getting construction gravel at daylight end of downspout collection and needed to check out the extensive underground piping. Jeff was able to run his nifty scope through the system from multiple entry points. Good news was that no breech was observed and the conclusion was this was leftover debris from initial construction that was finally washing through with the recent deluges. Bad news was that we confirmed thin wall PVC was used and several distortions were visible. Jeff was a pleasure to work with, and even suggested scoping a short distance overflow area since the equipment was already here. Good thing too... we found a fairly severe buildup there!
Kevin W.
Chris came to replace our water heater. This was done in an extremely timely manner and he was always polite and friendly. If we need more plumbing, we will definitely be using Roto Rooter!
Chad P.
I contacted the company through the yellow pages. The office person was very helpful and polite and made the appointment promptly. Greg showed up on time, reviewed my problem and immediately went to work to repair my disposal. The job was done in no time and he left after having cleaned up the site. I highly recommend the company and will call them again without hesitation for any future plumbing needs.
William K.
We had an issue with our kitchen sink backed up to the wall, We tried cleaning the sink out through the pipes below the sink to no avail. We called rotorooter they are very nice on the phone and returned to us a call when the tech was on his way. They sent us Buzz. he was a very nice man easy going and willing to work on our sink as long as it took and he did not give up too easily, He also put in a new basket on top of the sink, he was good steady worker also kind and pleasant to talk to Thank you Buzz for getting our kitchen sink open and flowing again!
Sandra M.
We had an emergency. Our basement pipe was old and corroded and we had to find the place outside where it connected with the main line. Jeff Cutshall came out quickly, found the problem, and helped us get city permission to do the work, all in less than 2 hours. Great work.
Rosemary G.
Prompt response to service call and professional service provided by Greg. Roto-Rooter is our go to for all plumbing and septic needs.
Christine B. | Charlottesville
I had some work done at my Mother's house, the technicans Jeff and Ronald were totally professional. They treated the my mom's house like it was there own. They did what they said they would do, in a professional manner. I would highly recommend them to anyone who needs plumbing work done
Patricia D. | Charlottesville
Professional and quickly responsive staff
Tyrone F. | Charlottesville
Had a leaking sewer line. Video inspection revealed the problem and the service was courteous and prompt. Couldn't ask for more!
James T. | Charlottesville
Called early in am and had a technician at my house within 45 minutes. They were very polite and started to investigate our issue immediately. He provided good service. I would call them again.
Amy E. | Charlottesville
Chris was very prompt and efficient. The cost was less than he had estimated.
Carrie G.
These guys were great! Easy to work with. Friendly. Got the job done. Kept costs down. Very helpful. Thank you.
Dakota D.
Pumped out our septic tank the day we called, efficiently, and I think for a reasonable price. The service man was efficient and knowledgeable. The office called us twice when he was 30 minutes late to let us know when he would get here.
Julie N.
I had a time slot that they were going to start which was 1:15 - 3:15pm. Rotor Rooter called about 3:15 pm asking if it was alright that they dispatched the service technician to our house which was strange since I arranged to be at home between 1:15 - 3:15 for them to start. Once Jeff arrived, he was very professional and started immediately replacing the hot water heater. I have a 2 1/2 year old son and he did so much as to warn me that he would be making some noise. He was very easy to talk with and was able to answer all our questions. Since it was getting a little late, I suggested he could come back tomorrow to finish the toilets. He ended up doing that and came back the next day to finish both toilets. I am so glad I didn't try this myself. For him these were probably easy installs,but, he was able to know what other supplies and tools were required to complete the job correctly. I would have been lost and wasted all sorts of time. I will call Rotor Rooter again for my plumbing needs
Kyle J.
On 10/23/14 I had Roto-Rooter investigate a problem. I was very pleased with the diligence that they approached the problem. They listened to my idea of the problem, a funky smell in the kitchen area and then they checked out a lot of things based on their experience. I then had them clean out a drain line that a plumber I had hired spent 3 hours trying to clean out and all that plumber did was make a mess. Roto-Rooter had it cleaned out in 1/2 hours. Very trust worthy guys on the job. Bill Smith
William S.
My husband and I try to do everything ourselves, but there are times when no amount of googling is going to help you figure out and fix the problem, and this was one of those times. Being without water gets old VERY quickly (yes, local Food Lion, we are why your jugs of water were completely gone last week...), so we finally caved and decided to call a plumber. Being relatively new to the Charlottesville area, we didn't have any personal recommendations to go on, so we chose Roto-Rooter because they promised a free estimate, and we always like the word free. Boy, did we get lucky. Jeff came out and helped us. He was so pleasant and so knowledgeable that we were happy to write the check at the end of the ordeal (and not just because we had running water again!) -- it was clear that he was taking the time to do everything absolutely right (including correcting a bunch of small issues related to our first big issue which might have given us trouble down the road), and he spent a lot of time explaining things to us, so we were able to make informed decisions about this particular repair and also might be able to troubleshoot some little plumbing things in the future. There's no question in our minds that the next time we need a plumber, we're calling and asking for him.
Liz H.
My wife wanted a new kitchen faucet but I was not interested in installing it. I immediately thought of Jeff the plumber @ Roto Rooter. We previously used Jeff to install a garbage disposal and he did a fantastic job. I called Roto Rooter and asked if Jeff was available to come to our home in Charlottesville. They scheduled an appointment with Jeff. He arrived promptly on the day of the appointment and was very professional and friendly. He started to work right away and finished the installation without any problem. He checked several times to make sure that nothing was leaking and cleaned up after himself. Again, I was very impressed and thanked him for his professionalism and promptness.
Patti W.
It went fantastic. They were there within an hour, very friendly, courteous and did excellent work. I would hire them again in a heartbeat.
Martha C.
It went great, very long days but Greg was a great . Did a wonderful job
Deborah H.
Unbelievably fast response time and diligently worked to identify problem and repair drain.
Kenneth G. | Charlottesville
On time. Called with updates. Addressed problem quickly and st estimate
Jan J. | Charlottesville
I was able to get an appointment for the next day, for a non-emergency call. The plumber arrived on schedule, he was professional and courteous, and he got the job done quickly. This is the fourth time I've called Roto-Rooter, for different problems with plumbing, and I've always been satisfied with the service. I'll definitely continue to work with them.
Elizabeth S. | Charlottesville
Our technician was Buzz Jones. He was very professional, on time, and very helpful, fully explaining the probable cause of our plumbing problems. So far, his solution projections have been correct. We will likely request him for any future plumbing situations.
Bob M. | Charlottesville
I had an emergency plumbing situation that started on a Friday morning. I called Roto-Rooter and they were able to get someone out that afternoon. The plumbers who came were very professional and went above and beyond to fix the problem, as well as advise me on other issues. Would definitely recommend!
Beth M. | Charlottesville
Buzz was very polite and courteous. He explained what he was doing and why in terms that I understood. He is an asset to your business and should be recognized as such
John E. | Charlottesville
Robby listened carefully to my questions and was very professional. He took care of the leak I had and gave me an estimate for other work that I inquired about. Great service!
Jason H. | Charlottesville
it was great, on time and quick and efficent
Bryan S. | Charlottesville
Gary and his helper (sorry I didn't get his name) were courteous, professional, and prompt. They did a great job.
Sheila W. | Charlottesville
Prompt and efficient. Also gave tips for future maintenance issues. Very satisfied
Charlottesville Self Storage C. | Charlottesville
All was taken care off. We did need to get someone else to pump the tanks as you had none available. We also had to get someone else to replace junction as you were unable to do that work for possibly several weeks. Your technician did find the problem and tried very hard to keep our new yard and sod in tack
Bayne H. | Charlottesville
Quick response. Quick fix.
Tom H. | Charlottesville
Quick response time and efficient service. Thanks!
Patrice C. | Charlottesville
Perfect in every way. You-all fixed my Supply Line Failure and related basement flood splendidly. Sincerely, An Albemarle County Resident Do NOT use my Name or address... Thanks for my privacy.😎❤️😍
Gwenyth R. | Charlottesville
I really appreciate the courtesy, professionalism and communication of this Roto Rotor office.
John F. | Charlottesville
Always prompt and courteous!
Friendship Court A. | Charlottesville
Prompt courtious,and did a good job
kenneth l. | Charlottesville
Always prompt and courteous!
Friendship Court A. | Charlottesville
fine job helpful analysis and installation
Peter O. | Charlottesville
Thank you Roto-Rooter for helping me this morning... Its always a blessing to be able to call a service and get what is expected with out a hassle... I have used your service several times and been happy everytime... T.
T L. | Charlottesville
Very good and timely service
PETER D. | Charlottesville
Our technician, Zeb, was absolutely fantastic. He went above and beyond to make sure we were taken care of and was very knowledgeable regarding our septic system. Great asset to your team!
Sara B. | Charlottesville
Dustin was professional, honest and proficient in his assessment and his work.
Marjorie S. | Charlottesville
Excellent service by Greg....again! I don't plan on calling anyone else for plumbing work!
Joanne C. | Charlottesville
We had several other plumbing companies come out to unstop our sewer line, Roto-Rooter came, found the problem right away and unstopped the line. The technician was very personable and knowledgeable. He is now our go to guy! I highly recommend Roto-Rooter to anyone who needs plumbing services.
Sodora J. | Charlottesville
Young Kim was very polite, very professional and a pleasure to work with. Great employee that made roto rooter proud.
Paula G. | Annandale
We have always had great service!
Friendship Court A. | Charlottesville
Service technicians were polite, friendly and very knowledgeable about my problem. Work was completed as promised and I love the guarantee of 6 months.
Anne G. | Earlysville
service person was expertly efficient and friendly......great rep for your company.......many thanks
Elwood H. | Madison
Jim was fantastic and much more professional than the technician we had out last month.
Jennifer C. | Earlysville
Just a half hour later than the 2 hour time expected, but was called by the office when they were on their way.
Susan H. | Charlottesville
I found our RotoRooter representatives to be very helpful, polite, and responsive to our call for service. Our technician came early and provided a thorough assessment and analysis of our problem and was very efficient and helpful in correcting the problem very satisfactorily. I also appreciated the follow-up to confirm that our problem has been fixed. Thank you!
Carole M. | Locust Grove
Very quick, explained everything step by step, and will definitely call them again.
Vickie L. | Radiant
Awesome people, always out in a timely manner.
Friendship Court A. | Charlottesville
Great service, nice man to work with and time management good
Judy S. | Rochelle
Consider this: Late on a Sunday evening and having company from Georgia at your home. None of the toilets would flush. Problem!!! Call Roto-Rooter from Ruckersville and Chris came out to diagnose the problem. Bad pump in the sewer tank, and the tank was completely fill with water. 10:30 at night Chris called the tanker truck to come out to our home to pump the tank to get to the tank to see what pump he will need to replace. 12:30 am on the next Monday morning, the tanker arrive and pumped the tank. What a blessing!!!!!!! Chris determined the pump need and returned later that same Monday to replace the tank and test the system. How many companies would do that for someone??? I really appreciate the service from everyone! Thanks so much!!!!
Ken H. . | Louisa
On 2/20/14. Jeff Cutshall provides an excellent service on a call to fix our septic tank problem. We have used Roto Rooter before a year ago for the same problem but Jeff fixed it right this time , Jeff went above and beyond, making sure that all parts that may causing the problems are replaced. Thanks to the manager, Robert Watson to sent your best man Jeff Cutshall.
Derek W. . | Ruckersville
The plumbers, especially Jeff and Greg, provided super service for a very difficult backup problem at our Charlottesville home, resulting from blockage caused by very large pieces of welding material left in pipe by developer 45 years ago. The did an excellent job including installing a two way clean-out, removal of the welding material and other preventative measures. The job was clean and efficient.
George E. . | Charlottesville
Robert Watson
2156 Berkmar Drive
Charlottesville, VA 22902

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