Charlotte, NC Rate location (205 Reviews) Call Now 704-535-5303

Roto-Rooter Charlotte, NC: Customer Reviews & Testimonials

When you need experienced plumbers in Charlotte, NC, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Charlotte, NC

It turned out great.
Tangela F.
repairs were done correctly in the time promised
Elizabeth S.
The plumber came out, took a look at where the spigot would go, and installed it within two hours. The plumber was very nice and helpful asking what I wanted and where I wanted to go, as well as my options in regards to the spigot type. I was surprised how nice and easy the whole process was.
Theodore H.
My wife and I moved into our place 3 weeks ago and it has been hectic juggling work, unpacking, heatlh issues, dog issues, etc. We have a toilet downstairs and I noticed it was working properly so I used a plunger and all kinds of sewage came up through the shower drain and made the house stink. I'm working and am stressed out cause everything seems monumentally huge with all of the the things going on at the same time. I was afraid that it would take a while to get an expert to come out to help and correct it. I called RotoRooter and Carlos shows up to help. He called me before he arrived. We met and immediately he gave me a sense that he would be able to resolve the issue. He did a thorough job with investigating the issues with first seeing if a simple fix would work. Then he developed a strategy and told me about the prices and what he would do. He was respectful of my house in that didn't damage the floors with equipment, was very clean, very polite, very informed, and very patient. I would recommend RotoRooter and Carlos to anyone in the Charlotte, NC area. He and his team helped resolve a bad situation and removed a lot of stress from my mind in knowing that it was done right. It was expensive, but was some of the best plumbing dollars I've ever spent. Adam Adam Pack, Charlotte, NC
Adam P.
Konstantin was professional and polite during this dirty job. He removed the clog and then did a photo scope of the lines that travel to the street. He discovered that the probably was due to the original pipes not being pitched downward for a true exit to the city sewer lines in the street. He showed me on the photo scope that this would always be a problem until the pitch of the drainage sewer pipes in the front yard truly sloped downward to the street.
Susan M.
My family first called Roto-Rooter in April of 2014 after reading several good reviews. On our first service call we were surprised when "Sergey" knocked on our door. We had read such nice things about him. Sergey was here to cleanout a laundry and kitchen drain line but as luck would have it, he discovered our toilet was leaking water under the house when flushed. This had just started happening so I was glad he pointed it out. I was happy my son was able to fix it while Sergey was still here in case he had run into any problems. Along with fixing my clogged drains, Sergey also installed two outside faucets. He did a great job and answered all my questions. Needless to say, when we ran into another plumbing problem the other day, we called Roto-Rooter and asked if Sergey could come out. Sergey came to our rescue again. He rebuilt our shower converter in our shower and bath tub. It was much cheaper than buying new fixtures and having them installed. Sergey is always friendly, professional and understanding. He answers all questions and leaves things cleaner than when he started.
Annette W.
Our home, unfortunately, has a plumbing issue where the main sewer line has settled and clogs every couple of years. We have used Roto-Rooter several times and have always received extremely prompt (under 2 hours) service. We always request that Technician Stan Sarlovskis perform the work, if available, because he is familiar with our sewer system and knows where to expect the location of the clog.Stan is very friendly, but gets down to business quickly, and thoroughly explains what he is going to do, then explains what he found. I highly recommend Roto-Rooter, and especially Stan! Invoice #18257260, 5/24/2015, Charlotte, NC
Douglas M.
Had a wonderful experience with Roto-Rooter when they came to redo my drainage system for my kitchen sink. They were on time, very clean, and the plumber was very nice and answered all my questions. I would use them again and ask for Ronnie.
Crymsyn H.
Very professional service, even went with me to Home Depot to find the right parts and disposal.
Taylor L.
Marvin from Roto Rooter came out and unclogged our lines. Very nice man. Very good service. Thank you for coming out and fixing our problem.
Jenny H.
I'm in Charlotte, NC & my washer overflowed this morning...thank goodness it wasn't my toilet...  I called Roto Rooter & got Linda on the phone.  She was so pleasant, professional & efficient!  It's a bit sad that I was suprised by her great customer service on the phone.Stan was here in less than an hour & got every thing snaked and clear.  He was incredibly polite, clear & helpful.I will definitely use them again!
Melanie E.
Another pipe broke down again at the salon.. GAH!! However thanks god, that Roto came again, and yet again they did a phenomenal job of patching it right up! Thanks thanks thanks you soooo much you guys!! Roto is the best!
Mimi N.
Our shower drain was slowing and Drain-O wouldn't cut it. Pretty standard stuff, I think. Well, our lovely landlord decided that this was something he could fix for us. His highly skilled approach consisted of shoving one of my coat hangers into the pipe until it slipped from his grasp and completely blocked the drain. Time for the professionals.Enter, Roto-Rooter. The guy they sent was a Cackalacky treasure. Firstly, he knows the building and its old pipes, and brings some equipment that he says will be gentle on them. That's swell. Then he gets down to business, heaving the pipe snake around and dragging up all kinds of disgusting mess, including a mangled coat hanger. How'd that get in there?This prompts him to discuss the most unusual items that he has ever extracted from a drain. In a rollicking country accent he launches into colorful accounts of rats, snakes, and even a live raccoon. I'll spare you the gory details of a rat extraction from a South Boulevard restaurant bathroom, but our plumber/entertainer didn't.This was the most fun I've ever had unclogging a shower drain.
Stephen K.
Tech John did a fantastic job. He got my hot water heater back on.
Charles P. | Charlotte
The dispatcher told me when the technician would arrive (within 2 1/2 hours of my call. They called a little later to say he was delayed on an earlier call. However, Lal still arrived within 2 hours. My outside faucet finally quit working just as we had our lawn aerated and seeded, but couldn't get enough pressure to water it. It looked like there was not enough pipe outside the wall to put on a new faucet, but Lal managed to solder on a new fitting and replace the faucet with a threaded part. Including a trip for the part, he finished the job in less than an hour. I have used RotoRooter commercially and have found they can always get the job done no matter how large or small.
John O. | Charlotte
Hal was very professional and knowledgeable, couldn't ask for a more courteous person. Note from me: My wife Martha passed away a couple of years back, and I need to remove her name from my account and replace it with mine: Daniel Crawford. Thanks
Daniel C. | Charlotte
I have used roto roter for years. Excellent organization You know the job was done right the first time
TIM m. | Charlotte
James was prompt and courteous. He was able to take care of the problem and gave suggestions for preventing future issues.
Deborah B. | Charlotte
Johnny was excellent and worked diligently to solve our problem. Give him a raise.
Phil A. | Charlotte
Service person was very professional & arrived in a timely matter.
Irma S. | Charlotte
I am so impressed with the terrific service your technicians provided. They were prompt, knowledgeable, very quick to diagnose the problem and they successfully fixed it too! I will most certainly be calling your company again for any future needs. Thank you again for such great service!!
Catherine B. | Charlotte
The technician that came to the house was very professional and in checking out our problem keep me informed the whole time. He needed some assistance so another technician show up. Again that technician was professional and you can see that both technicians knew what needed to be done. They both work hard to solve our problem and kept me in the loop. I was very satisfied with Roto-Rooter service but the credit goes directly to the technicians that came to the house.
john m. | Charlotte
Excellent service. Problem corrected within 1 hour of my call!
Joe M. | Charlotte
Sergey has been servicing our system for 3 years now and he is prompt, professional, caring and informative. I know he understands our home system and I know he will always get the job done for us and I can trust him.
Kelly B. | Charlotte
I was very pleased withe the technician and the service
Frank K. | Charlotte
Great service. We called on a Sunday afternoon with totally clogged kitchen sink. The plumber, Stan, was at my house within 2 hours of the call. The company kept me updated on when he would arrive and he was on time and very pleasant. He was very clean - fully cleaned up put everything back in the cabinet. And, he left his information for me to call with any questions. He also gave great advice on how to avoid plumbing calls in the future. Great service, highly recommend.
Ruth C. | Charlotte
The work was completed on time and as agreed upon in the estimate quoted to repair and replace our sewer line connection.
Mike G. | Charlotte
The technician worked very hard to fix the problem and was able to complete the job in a satisfactory manner. He was very professional and concerned on providing the highest service. Overall we were very pleased with him and his work.
Gary C. | Charlotte
Call when service technician was on the way. Very professional and knowledge.
Donna A. | Charlotte
Very Good service
Riku R. | Charlotte
TI was amazed to receive same day service. My technician was throrough and provided customer focused service.
Ninnet B. | Charlotte
Plumber had wonderful problem solving skills and suggestions under my condition in which I called them. Thank You! Katherine
katherine a. | Charlotte
Great service. Very professional. Thanks.😀
Barbara F. | Charlotte
Stan Sarlovskis has come to our house a number of times. He's always very professional and friendly. He never looks for the short-cuts but stays as long as it takes to complete the job. Great work.
Josh L. | Charlotte
Reliable, awesome service.
Mihui S. | Charlotte
The service was fast, courteous and tidy. Very satisfied with the job Roto Rooter did.
Nancy T. | Charlotte
I was able to get an appointment in a very timely manner. He arrived on time. He was very professional and considerate, and fixed the problem. He was very considerate of our home and took great care in the repairs.
Linda F. | Charlotte
The technician was extremely professional and thorough in explaining what he did. He explained in a way that I understood. You are fortunate to have such a talented employee.
Celia V. | Charlotte
The plumber was awesome.
Tangelia B. | Charlotte
The service was good, though the time frame in which the plumber was supposed to show up was overshot, the two-hour window didn't hold.
Courtney F. | Charlotte
Your technician Dmitry provides outstanding plumbing and customer service!
Phil G. | Charlotte
Johnny did an outstanding job of finding the leak in my yard and fixing it the same day even though it was complicated. I really appreciated his staying with the job and doing it right the first time and making sure everything was okay before he left. Thank you, Johnny.
B H. | Charlotte
Rep did a very good job on my repair.
Ron T. | Charlotte
Fast, polite, attentive and thorough. Same day appointment is a life-saver!
Jennifer H. | Charlotte
The repairman arrived on time, was very professional, and polite. Speedy service!
Monica F. | Charlotte
Hal & Erick were very nice and fast about getting my problem fixed hal talked me through what they were doing and told me how and when to use the stuff he sold me for my drains
john C. | Charlotte
Very quick response. Problem was identified and repaired.
Peggy S. | Charlotte
Stan is the man. I set my schedule so that I can have him come over to do the work.
Albert S. | Charlotte
Stan Sarlovskis was our service person. He was extremely professional and was very skilled. He solved our problem very quickly and got us back in service. Our stopped up sewer line was over 100 feet from the house. We were very pleased with his attitude and professionalism. Thanks...
Larry J. | Charlotte
What a great experience!! Very professional, punctual, and knew exactly what was going on with our bathroom sinks. We will definitely use Roto Rooter again. Ask for Marvin.
Mary T. | Charlotte
Same day service, kept me abreast of when technician was running late and then gave me status updates of arrival times, everyone I dealt with was very professional and polite. Will definitely use them again.
JONNI C. | Charlotte
Lal was great. Professional, came out on a Friday about 20 min after I called at 9pm, immediately diagnosed and treated the broken pipe in my crawlspace
Joseph M. | Charlotte
I called and they were able to come out pretty quickly to fix our drain that flooded our basement! The woman I spoke with on the phone and the serviceman were so nice.
Lura T. | Charlotte
Nealleigh was an excellent plumber. She did a great job.
Linda B. | Charlotte
Very timely response and was treated with respect. Kept abreast of entire procedure and was confident with supervision of the project.
Varge H. | Charlotte
Technician 7775, Sergiy. Excellent service. Corrected problem within 5 minutes.
George B. | Charlotte
Nealleigh Rice was awesome. She fixed the issue and showed me exactly where the problem was with the help of a teammate and a camera. I will be scheduling a repair by fall to keep this from happening again. Thanks for the quick response and good service on a Saturday
Deborah P. | Charlotte
I received excellent service.
Tara R. | Charlotte
Fast and professional service.
Hans P. | Charlotte
Quick, fast and effective. Explained all options very well.
Charles H. | Charlotte
prompt, polite, and professional
James K. | Charlotte
Derrick was professional and made sure the problem was fixed. Your technician did an awesome job of communicating the process that took place. Thank you for your customer service and the Roto- Rooter dispatcher who followed up shortly after the initial call was made. Great Team Work!
Mahalia J. | Charlotte
I was extremely impressed with your service from the initial phone call & the service man Stan. He was punctual & professional. He did an awesome job & also made sure that I was satisfied with his service. I would definitely recommend Roto-Rooter to friends & will call again for future needs. Thank you! :-)
Taryn H. | Charlotte
They were here an hour after our call and commode was fixed shortly there after! Quick, competent, polite!
Kathleen P. | Charlotte
At this point, I am very pleased with the work done by Derrick. I have had little opportunity to use the services, as he just finished within the hour, and I have been busy with other things. I expect to be pleased!
Frank M. | Charlotte
Very professional and friendly service was provided. The service man knew exactly what was wrong and how to resolve the problem.
Angie B. | Charlotte
The technician was very informative and helped me understand what the problem was. He fixed it in no time! I will definitely call again.
Ashley G. | Charlotte
The specialist, Eddie Garcia, was very friendly and professional. He did not perform any unneccesary service, but suggested a simple solution and using a Roto Rooter pipe shield (which I purchased), thereby saving me money.
Nancy R. | Charlotte
Stan was prompt, courteous, professional and offered helpful suggestions.
Loraine M. | Charlotte
Stan did a very good job. We were very impressed with his knowledge and effort to get the job done. We were pleased with him.
Gene M. | Charlotte
We had a lavatory that was backed up with sludge coming out. The technician was there within an hour and cleaned out the backup and drain line.
Patrick W. | Charlotte
He was very polite and all about his job. I wish he would have introduced himself when coming in the door. He was very nice and did empty my cabinet and replaced every item. He realized that I had just had major surgery.
jeannie l. | Charlotte
I had a video taken of my sewer line because AT&T is in the area laying fiber optic cable and right after they went through my front yard, my sewer backed up. The video tech, Eddie, was great. He was very professional and explained everything very well. He ran the camera through the sewer and found where AT&T's cable had busted through my pipe. The video quality was amazing. Eddie took his time looking through the whole line to see if there were any other problems. The technology and service were outstanding!
John C. | Charlotte
Sergiy 7775 was able to quickly identify my issue and solve the problem. He was also very nice and professional. You guys are lucky to have someone like him.
Daniel P. | Charlotte
Our service person arrived well within the 4 hour range that had been given to us. He checked out our main water drain and suggested that we use an organic drain cleaner once a month to keep the pipes clean and clear. Very polite and amazingly (compared to heating/air service folks) didn't try to talk us into needless "upgrades/repairs/etc". We will definitely call on Roto-Rooter for any of our plumbing needs from now on!
Patricia F. | Charlotte
Chris did a great job.
Dan C. | Charlotte
Service technician was fantastic and efficient with his skill and time.
tommy f. | Charlotte
Contacted RR after 9pm. Adolfo arrived by 9:30pm. He was professional, knowledgeabe, and honest. Our issue was diagnoised within minitues, and all plumming was restored within the hour. We are happy we chose RR. Thanks for the great work Adolfo!!!
jacqueline W. | Charlotte
I've had experience using Roto Rooter in the North. The service was good. Roto Rooter name is established and a good provider. However, the services received today from Technician Adolfo was above my expectations. I contacted Roto Rooter, and Adolfo arrived within the hour. He diagnosed our problem within minutes, and completed the job within hours. He was extremely professional, and knowledgeable. We have made our southern connection to Roto. Rooter.; Thanks to Adolfo Tabora 2325
Jacqueline W. | Charlotte
Richard B. | Charlotte
The technician was courtesy and professional and repaired my plumbing issues in a timely manner. I will always be a customer of Roto-Rooter
Fortuna C. | Charlotte
We don't have any blockage from the house to the street. Water damage to the floors and carpet.We need to remove anything that had toilet water on it. To keep the mold and germs away. Thanks Johnny &Demitri.
Carolynn R. | Charlotte
My technician was great. Very professional and knowledgeable. Will definitely use again.
Steve S. | Charlotte
The tech that came out was wonderful. Really saved my butt and was friendly to deal with. Very positive experience.
Jeff E. | Charlotte
I received great service.
Tara R. | Charlotte
Prompt service! Mike the technician was awesome! Most personable and friendly service man I've ever had at home our in my business. I really appreciate the friendliness and willingness to perform.
Jonathan S. | Charlotte
Fast service. Professional service.
kathy i. | Charlotte
This was our second time using the Roto-Rooter service to our satisfaction. The technician was prompt, his explanations were appropriate for the problem and charges were stated prior to his starting the work. Upon completion of the work, I was provided an opportunity to view the cleaned pipe through his camera system, just to confirm that there was not a blockage. We were very pleased with your service.
calvin w. | Charlotte
Fantastic service! Andre Washington diagnosed the problem and had the line cleared throughly in a short time. Very professional visit, and he left me with valuable information on how to prevent a similar problem in the future. Thanks for a great job.
John H. | Charlotte
The service was very fast.
Steven T. | Charlotte
Mr. Marvin was a gentleman! Very professional, courteous and informative! He arrived early and made sure everything was completely finished and working properly! Excellent service!
N B. | Charlotte
Water pipe busted in the house, Tech came in and repaired the line with no issues. He cut a small whole to run the line and make it seem easy.
Celio H. | Charlotte
When we moved down here from California to Charlotte. To a house. We had a very major pipe issue. The first thing we thought of is Rotor Rooter. We never tried any kind of plumbing company of any kind cause we lived in an apartment. We got lucky with Rotor Rooter cause they gave us great customer service and job well done when we first moved down here and four years later the great level of service we got the second time around when we ask for there service again.
Lorenz H. | Charlotte
Technician was very knowledgable and courtious.
Tom M. | Charlotte
The plumber who responded to my service call, Lal, was professional, knowledgable, friendly and efficient. Who could ask for more?
Charles B. | Charlotte
Precessional. Showed up on time. Fixed the problem.
Heather M. | Charlotte
Nealleigh Rice was very thorough even checking under the crawl space. She did not consider the job complete until she tested the line two times.
Virginia P. | Charlotte
Carlos and Sergy solved the problem both were professional, competent, and courteous.
Harvey B. | Charlotte
Our technician Nealleigh was courteous, efficient and very knowledgeable. We were very impressed with her work and will definitely call Roto-rooter next time we need plumbing help!
Wade and Maury F. | Charlotte
I am getting my house ready to sell, and needed a new kitchen faucet installed, plus a couple of dripping faucets repaired. Johnny explained in great detail why he would rather replace than repair the leaky faucets, and since the faucets are 40 years old, replacement made perfect sense. He used the stainless steel ball type valves, and they will outlast the house itself! He installed the kitchen faucet in record time, and now the new homeowners will have 3 less items to worry about. Roto Rooter is the ONLY plumbing company who I will call. They have never performed less than perfect work on my parent's house and mine.
Richard H. | Charlotte
Eric Fields
1700 Orr Industrial Court
Charlotte, NC 28213

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