St Catharines, ON Rate location (23 Reviews) Call Now 905-687-3900

Roto-Rooter St Catharines, ON: Customer Reviews & Testimonials

When you need experienced plumbers in St Catharines, ON, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter St Catharines, ON

Super fast, friendly, and efficient. Very professional.
Jen C. | St. Catharines
They did a wonderful job. Came to the house on time, explained what the problem was, answered all my questions. I never felt pressured to have them do the fix. Even during the job they would keep me informed. I highly recommend Roto-Rooter .
Janet M. | St. Catharines
We had a basement flood on a Sunday evening. Roto Rooter not only returned my call promptly, they arrived when they said they would, cleared my plugged main drain in a timely manner and at a reasonable cost. The tech was very helpful and personable, I would definitely use their service again!
Vic G. | St. Catharines
Had an issue with my drains backing up in the basement. Chris showed up right at 3:00pm when they said he would be here. He came in with a great attitude and looked over everything. In about half hour had the issue solved and told me what was making it backup. Stayed to make sure it was working and chatted about what we could do if it happens again. This is the first time I called them and I will do so if I need anything else done. Chris was awesome.
Nathan M.
We called the St. Catharines Roto-Rooter and a plumber was able to come out the same day and fix my plumbing issues, at a reasonable price. He provided a detailed explanation of the work done. I would use them again for any future plumbing issues.
Brad W.
I had a major plumbing job. The plummers worked for 2 days, the last from 7 am to 4:30 pm on a Sat. I was impressed with their efforts to get the job done to accommodate me and my family. They were very polite and considerate and gave me ample time to prepare for water shut-off. I was nervous about the extent of the job, however they answered my questions in a way that gave me confidence in their work. They worked continuously and left for lunch late in the afternoon putting my needs first and ensuring the water was up and running. They did an excellent job cleaning up and left the site better than they found it. Needless to say Roto-Rooter St Cathaines is on the top of my list for all my plumbing needs.
Fran C.
This was our second time using Roto-Rooter and both experiences have been very good. They do same day service (VERY important when dealing with plumbing), give a quote by phone for routine issues, and give a two hour window and a phone call 30 mins before arrival so one can get home and not have to wait for the entire window. The plumber was on time, pleasant, and knowledgable. He was fast & thorough and cleaned and disinfected after the work. He didn't try to sell anything "extra" either. This Saint Catharines location of Roto-Rooter will now be our plumbers for all our plumbing needs. They have shown us they are reliable and that is important to us.
R S.
I was thoroughly impressed with my Roto-Rooter Saint Catharines plumbing service yesterday. They were prompt (arrived the same morning I called, even though it was not an urgent call) and gave amazing service and advice! I don't know a lot about plumbing, but they explained why (and where) my drain was clogged and gave me options on how to proceed. There was NO pressure, just informed guidance! Well worth the money of having professionals do this dirty work! Got a 30-day guarantee as well! Thanks Francis!
Amanda E.
The tech ( Tyler) that came to my house was great. He explain the problem to me, took great care in keeping my house clean and performed the job exactly how he explained it to me. He cleaned up when he was done and explained the bill to me in detail. He couldn't have done a better job.
Bruce G. | St. Catharines
I am soooo impressed with the service I received today...right from Rachel in reception to end service...kudos to a company that truely understands what excellent customer service means. My service guy, Greg (#0069), was knocking on my door within 40 min of booking!!! Knowlegeable, polite, thorough...he completed the job in no time flat, cleaned up after the fact and provided me with helpful information...give this guy a raise already!....would highly recommend Roto Rooter.... 5 star service...thankyou...Linda (St. Catharines)
Linda B. | St. Catharines
Jarrett from Roto-Rooter in Saint Catharines is an excellent plumber. He showed up earlier than expected which was very beneficial since the basement was flooding faster than the water being pumped out. He was very efficient in explaining and fixing the sump pump.
Christine W. . | Stevensville
We were very pleased with the level of professionalism and quality of work. We will highly recommend this company, as you just gained a returning customer. Thank you for the great service. Tyler Chevalier
Tyler C. . | St Catharines
We had a Wastewater Backup Situation and called Roto-Rooter. Their friendly Technician, Andrew, arrived on the scene at the scheduled time and promptly accessed the problem. The issue was fixed and cleaned up in a very short time - thank you ROTO-ROOTER!! Toni & Raymond
Raymond N. . | St. Catharines
I have used your service several times very pleased with the service.I am a single woman and the service people do not talk down to me which does happen being a woman everyone is very pleasant and give an explanation for what is done
Joanne H. . | St Catharines
We have used Roto-Rooter over the years for our rental units as well as our own home. This week, we had an issue in one of our rentals. RR was there within an hour, detected and fixed the problem for a very fair cost. I feel so secure in knowing that in a plumbing emergency your company is there. I can trust your service and I appreciate the fact that you do not charge crazy fees when customers are at your mercy in an emergency situation. Thank you for your excellent service.
Sharon C. . | St Catharines
We are very pleased with the work Roto-Rooter did for us. When our toilet backed up on a Saturday, they came out to snake the pipe and fix the problem that day, even though it was the weekend. It turns out our pipe underground had collapsed so the snake was a temporary fix. They were out the following Tuesday to dig up and fix the sewer pipe in the basement, all within the quoted time frame and quoted amount. They were courteous, neat and timely. We will definately call Roto-Rooter for our plumbing needs in the future.
Domenic M. . | Thorold
"The technician was very professional. I will not hesitate to call for service when I now know that the work and the price is right. Great service, even under short notice. "
James K. . | Niagara Falls
Quick and professional. Tech was very pleasant.
Mary R. . | Welland
Excellent service. The technician showed that he really cared about our situation.
Anna W. . | Ft Erie
The technician that serviced my train was very professional and accomodating to all of the questions I had. He took the time to discuss different brands of toilet I should use. He also took the time to give me a demonstration on how I can know if the toilet paper Im using will break down easy. I am a happy customer.
Chelsey L. . | Hamilton
My experience with Roto-Rooter was wonderful. The technician who came out to service my drains was very pleasant and professional. He took the time to answer any questions that I had. He gave me tips about toilet paper and what to look out for. He also gave me a demonstration on how to tell if toilet paper will break down easy. I was happy with my experience.
Chelsey L. . | Hamilton
The serviceman,Jared, surpassed his expertise. We had a input of water oozing from our backyard which the drain could not accept the flow. The water level in the garage was such that it was about to enter through our backdoor which would have created a flood. I called Roto-Rooter, explained our dilema and was promisd a service call from one of their empoyees. Jared returned our call within 5 minutes with a promise to be at our house 20-25 minutes. In the meantime, we were scooping out the accumulated water into a pail. When Jared arived, he immediately went to work and within a short time, found the problem, rectified it and stayed on to ensure that the blockage was no more. Even though he had other calls to make, he made us feel that it was important to him that we were satisied that the problem was solved and flooding woul not recur. This was about 9:30PM. Jared displayed concern and provided excellent service. Jared also suggested that we complete a Write a Review--Get a Refund survey. I hope that this e-mail allows us an entry as this was the only site that I was able to find. Thank you for a job well done.
Katie H. . | Welland
I have used roto rooter twice in the past 2 months and each time they have been professional, helpful and explained what the plumbing issue is the options available for dealing with the issue and helping me make an informed choice. Each time they have come it has been very stressful yet they are patient, polite and calm. I cannot thank you enough.
Kerrie P. . | St Catharines
Bill Bodfield
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905-687-3900
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