Brooklyn, NY Rate location (102 Reviews) Call Now 718-485-1377

Roto-Rooter Brooklyn, NY: Customer Reviews & Testimonials

When you need experienced plumbers in Brooklyn, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Brooklyn, NY

Brian 1779 did an excellent job with my 80 year old house. He cleaned up and checked for leaks afterwards. Thank you Brian.
Patricia G.
Hip Hooray! Hooray to Henry 1120: It was a Magical experience. Henry is methodical, meticulous in his diagnosis and executes with precision. An extremely professional plumber visited our home to perform excavation of the waste lines. The waste from our home is leaving through the lines so fast that they are making noises of relief as they fly so fast away. He also disassembled and reassembled a very bad installation of our guest bath toilet. The outcome was beautiful and flawless application of the silicone. Everyone should have this gentleman visit their home. He was awesome! I was scared to call Roto-Rooter but I will call again and again and refer others. Thank you Henry!
Joycelyn H.
The plumber was professional and helpful. Service was quick.
Zukunalis X.
Had a plumbing issue recently. My Service man, Walter # 4303. called me within 20 minutes of placing the call. He showed up promptly and proceeded to get started. He was polite, friendly and ready to get started. I was concerned about the old lead cleanout caps, but Walter checked and had them in his inventory. He proceeded to clear the blockage, check the condition of the service and installed the new caps. I was impressed that he was thorough and performed the work as if I would have done it myself. within 90 minutes he was on his way. Walter was efficient, very concerned about cleanliness, and proficient in his trade. There was no mess, and my peace of mind was restored and my experience was very worth sharing. They showed up on time, cleared the blockage and restored normal. Business as it should be. Regards, Brendan
Brendan D.
Great service techs name was Eric very polite and professional..
Vic A.
We had a flooded basement from a heavy rain storm . We called rotorooter and in a few hours the rotorooter tech Walter #4303 was at our house . He quickly found the problem . A old spalding ball was lodged in the pipe. With the ball removed all our problems went down the drain : )
Jim R.
The plumber came early this morning and he busted his behind cleaning my pipes. There was such a very bad clog in my pipes that it took him for ever to clean them, But believe it or not he did it. I am so thankful to Ricardo for all of his effort and hard work just to get the job done. I was so stress out with this problem but thanks to Roto-Rooter for sending me Ricardo the pipes are clear. Thank You again Roto-Rooter for your professionalism and hard work.
Rosa M.
Had a plumbing problem in midtown Manhattan which needed an immediate fix so called Roto Rooter and very glad that I did. The people on the phone were very clear and helpful and the technician Frank did a great job of advising what to do and getting it done fast with no fuss. Really could not have asked for anything more.
Ian W.
The plumber came early this morning and he busted his behind cleaning my pipes. There was such a very bad clog in my pipes that it took him for ever to clean them, But believe it or not he did it. I am so thankful to Ricardo for all of his effort and hard work just to get the job done. I was so stress out with this problem but thanks to Roto-Rooter for sending me Ricardo the pipes are clear. Thank You again Roto-Rooter for your professionalism and hard work.
Rosa M.
I dread when things break down in the home. However, this time the experience was not bad at all. A sewer back-up is never pleasant but the professionalism and cheerfulness of tech 3260, John Barrett, made it all ok. He came on time and did the job well. Thanks roto-rooter. Would certainly use you again.
Judy O.
Walter (4303) came with a trainee and did amazing work. Neat efficient and we were very satisfied. I would call again without question. Marilyn
Marilyn C. | Brooklyn
both customer service and our technician was very professional and courteous. I highly recommend them.
Angela D. | Brooklyn
Great service. Guys came and finished in a timely manner.
Sandra O. | Brooklyn
Do not use anyone but Roto Rooter
Susan L. | Brooklyn
this good
Mohmed M. | Brooklyn
It was a great experience.
Susan K. | Brooklyn
John replaced our old toilet with a new one and did a great job
Maria S. | Brooklyn
Would definetly use again. Fast and communicative. I had a Stove delivered from Lowes to a Tenant, and per NYC law a licensed plumber has to hook it up.  I called late afternoon and they where there the next morning.  They were super communicative.  I asked for the Manager as I had further questions, I forget his name, but he was great.
Cynthia P. | Brooklyn
Called and they were here within an hour. Have called at night before and was never charged a fee. Plumbers were always very nice and helpful. Have always called them for a problem and never had a negative service call.
Shelley P. | Brooklyn
I had to call Roto-Rooter twice in the last 2 months for different plumbing issues. Both times I was lucky enough to get the same plumber. Dimitriy not only did an excellent job fixing the problems but took the time to explain and educate me on what caused the plumbing issues - some which are unavoidable. Dimitriy is professional, his work is very neat and always cleans up after the job is done. Roto-Rooter is lucky to have someone with his kind of work ethic on their team! Thank you Roto-Rooter.
Maria M. | Brooklyn
John replaced our old toilet with a new one and did a great job
Maria S. | Brooklyn
This review is all about Steve.  My man.  His number is 288.  He came to my apartment on St Johns Ave on June 7th.  He was kind, courteous, smart, hard working and a miracle worker.  He deserves all the praise. Give him a raise!!! Seriously I have never had a better experience ever. And on a Sunday!  Thanks again Steve
Steven M. | Brooklyn
Stacey did a camera inspection for me today and he was great. He was very patient with all my questions and he wasn't trying to sell any service that I didn't need. He was extremely professional and trustworthy. I will be calling him again for any our our plumbing needs. Exemplary service and free estimates.
Theo M. | Brooklyn
Stacey did a camera inspection for me today and he was great. He was very patient with all my questions and he wasn't trying to sell any service that I didn't need. He was extremely professional and trustworthy. I will be calling him again for any our our plumbing needs. Exemplary service and free estimates.
Theo M. | Brooklyn
Quick and efficient.
Courtney I. | Brooklyn
Quick and efficient.
Courtney I. | Brooklyn
We had a flooded basement from a heavy rain storm . We called rotorooter and in a few hours the rotorooter tech Walter #4303 was at our house . He quickly found the problem . A old spalding ball was lodged in the pipe. With the ball removed all our problems went down the drain : )
Jim R. | Brooklyn
We had a major sewage plumbing issue at our business last week which could have resulted in a terrible situation.  Roto Rooter was very quick to respond and kept informing us of their ETA before they arrived, checking in regularly.  We had a gentleman named Roger come to our business and fix the problem.  He was very knowledgable, helpful and patient.  He spent almost 3 1/2 hours fixing the major problem and our water usage was uninterrupted.  Roger and Roto Rooter saved the day!
Jenna N. | Brooklyn
My experience with Roto-Rooter was great. My plumber, Henry, was efficient and friendly. After a few moments all of the water immediately drained! And he even helped with some of the major clean... 
Anaika F. | Brooklyn
Kenny G (3761) was helpful, friendly and attentive to our problem.
Julie N. | Brooklyn
The guys at Roto Rooter were terrific. Our 15 unit co-op building is self-managed and we went into a tailspin after a gas leak was discovered this month. The first plumber company that we called,... 
Pat F. | Brooklyn
Overlooked these guys in the initial search because I figured they didn't serve Manhattan because it felt like such a suburban brand.  However, after getting stood up twice by Columbus Plumbing I gave them a try.  Glad I did. Aris came and gave a free estimate.  He was extremely friendly, and offered a number of options to address my problem (new sink, plumbing didn't line up).   He did a fantastic job.  I watched every step of the way and asked questions with regard to code; he was never annoyed.  It was pricey, but I feel like I paid for piece of mind that it's not a fly-by-night setup.  I will absolutely use these guys again and ask for Aris directly.
Brandon S. | Brooklyn
Wow! These guys are incredible! My regular neighborhood plumber is the one who called them in once the job got too big for them (they had to dig out my whike sewer). Competent, professional, and courteous, I can't say enough good things about these guys. I had a collapsed sewer line (ouch) which is a nightmare; once these men arrived on the scene they took care of everything: they had the permits in a heartbeat and began work right away. My crew worked twelve-hour days, not even stopping for lunch on some days, and we're amazingly professional and thorough. They made an unpleasant experience much more pleasant by tackling the job so heroically and getting it done both quickly and perfectly. I saw some low reviews on here and that's so different from my own experience with Roto-Rooter that I had to say something. I'm very impressed, and would recommend these guys for any type of major plumbing work.
Wendy S. | Brooklyn
My kitchen sink was clogged. My husband tried to plunge it and snake it out but that didn't work. I scheduled and appointment on line. Thomas was the plumber. He was on time and was really helpful and polite. He told my husband exactly what he was going to do and had the problem fixed in less than a half an hour.
Anne U. | Brooklyn
Ben did an excellent job of assessing the problem, describing what he was doing along the way and ultimately fixing it. He was super respectful of keeping everything clean and tidy. I'd definitely recommend working with Roto Rooter, and ask for Ben if you are in Brooklyn.
David L. | Brooklyn
EXTREMELY SATISFIED! Service response to a Sunday call to correct a drain issue was superb. Responder (Andy Vargas) was thoughtful and considerate in providing updates as to time of arrival. Further, reviewed issue thoroughly and explained articulately before undertaking our project. His knowledge and expertise were commendable, as was the execution of the work. We cannot sing Andy's praises enough. He was terrific. As a result, we would not hesitate to recommend Roto Rooter's services to any of our friends/neighbors in need. Thank you!
David S. | Brooklyn
Very professional , and super service . Kudos to Roland for his work ethic and great personality
Sam M. | Brooklyn
Excellent and prompt service!
Judy S. | Brooklyn
Steve came in and did a great job cleaned out my main sewer line and solved my flooding issue.
Rebecca B. | Brooklyn
Fast and Excellent Service
Eugenio D. | Brooklyn
Steve was a true professional.
Jose T. | Brooklyn
The plumber was VERY knowledgeable of the building and began work immediately. He worked quickly and fast and explained everything to me. It couldn't have been a better experience.
josh g. | Brooklyn
Ron - #80 - was very punctual, courteous, knowledge and most professional. He worked diligently during the job, explaining to both my husband and myself what he was doing and why. He also suggested additional services which he thought, the use of which might be a benefit to us in the future, given what we were dealing with today. Ron was able to resolve our "plumbing" issue timely. Having never used Roto Rooter before, I would not hesitate to call them again in an emergency and refer the service to ALL my friends and family. 3 Cheers for #80 - RON. Gale
Gale S. | Brooklyn
The plumber was very professional, friendly and helpful.
Elizabeth S. | Brooklyn
The service tech Ben was a pro
Ted R. | Brooklyn
Like night and day. This was my first time using Roto- Rooter and I will never use any other company. A customer service representative responded to my email within minutes and was very flexible and accommodating when it came to scheduling the appointment. Then showed up right on time. Cory was so efficient, knowledgeable and put me completely at ease. Not to mention he had a seriously botched plumbing valve issue handled in under 30 mins. -Coming off of a recent terrible experience with a local private contractor who flooded my bathroom and never properly fixed the problem I was having with my flush valve in the first place, I was very wary and prepared for the worst. But instead I got a plumbing master. Can't say enough but all I can say is absolutely with out a doubt I will be a loyal customer from here on out and Roto- Rooter will be my first and only call. Can't thank you guys enough.
Paula L. | Brooklyn
Steve was very knowledgeable and professional. He worked very hard and fast. He handled all the unexpected occurrences patiently and professionally. He worked into the early morning to fix our plumbing problems. If all the plumbers are like Steve then I wouldn't hesitate to use the company for all my plumbing problems. A great first experience.
Jozef C. | Williamsburg
Great service in ensuring the clogged was cleared. Very patience.
Vivian C. | Dyker Heights
Andre was great, very knowledgeable, fast and super friendly. Great job!
Petet L. | Brooklyn
KEITH S. | Flatlands
ERIC W. | Brooklyn
My toilet flapper was fixed quickly.
Christine C. | Brooklyn
JOHN H. | Brooklyn
Fast quick service and got the job done quickly
Peter H. | Bay Ridge
We feel so grateful to Roto-Rooter, we called today, they came fast, before 10:0 am they were at our house, employees 766 and 8131 were very Knowledgeable and courteous. We were very pleased with their services and highly recommend them.
Pedro M. | Bay Ridge
Roto Rooter Serviceman was at my house within 30 minutes. He surveyed the problem and worked on the main sewer and unclogged the pipe. It was quick. It was my first experience using Roto Rooter and I would definitely recommend the company to anyone in need.
Lenore D. | Brooklyn
Mr, Frank # 766, is an fantastic Plumber!! He is Phenomenal Plumber. He looked at the problem and solved it in less than 30mins. He even cleaned up the area so that I didn't have so much to clean. Frank #766 is a stupendous worker. Thank You, Frank #766 This is Nora Dixon in Brooklyn, NY 11212..
nora d. | Brooklyn
Thank goodness for Roto-Rooter! Your professionalism and efficiency was so calming in the face of the toilet back-up. What a mess! I was glad to have you deal with the carpet removal and the preventive measures to prevent the growth of mold and mildew. Every phase of this job went smoothly, from the plumber to the recovery manager to the recovery workers themselves.
Diana C. | Flatlands
After my basement flooded with a foot of water, Roto-Rooter sent over Jerry, Sean Predroso, Steve, and a few other guys to repair damages and get rid of the water. They were extremely helpful and patient and got everything done very quickly. They accommodated me via text and phone call even past their hours on the clock.
Artemis K. | Brooklyn
I had to call Rotor Rooter after a drain overflow from the toilet and water and sewage was gathering on the floor in the basement of my home. The crew arrived as scheduled and began work immediately. The leader of the team, Dexter (No. 733) was very professional in his handling of the situation. He quickly assessed what had to be done, explained to me the process and promised that I would be very pleased when the clean-up was completed. Along the way he always explained what was needed to be done at each step and what he was doing to accomplish this. I was not left in the dark on any details of the clean-up process. The clean-up was done quickly and efficiently. I was indeed pleased with the end results and, based on my interactions with Dexter of Rotor Rooter, I would definitely, if the need arises, call and use their services again. Thank you very much.
Hugh W. | Brooklyn
Great service, very prompt and professional. I would absolute call again for service
Nancy A. | Brooklyn
Your 2 employees were very professional. They really tried to resolve the problem. But were unsucessful. The basement pipe leading to my kitchen sink is full of ice. Hopefully when the weather gets warmer. The ice will melt, at the moment I still have a clot kitchen sink and a paid service bill of 299.41 dollars.
adam t. | Bay Ridge
A few weeks ago I had a plumber by the name of Henry check out the plumbing issue I had in my house. After the job was completed he assured me that I wouldn't have any problems. To my satisfaction he is correct. Henry did a superb job and would recommend him to all of my friends and family!!!
Shakia R. | Brooklyn
Just wanted to let you know that Randolph was wonderful,courteous and did a great job. A true professional .it was worth waiting a day for him to come and now I,m back flushing.if I ever need you again I would request him.
Barbara I. | Brooklyn
Akini and Henry was very kind , helpful and very dedicated to their jobs.
fazeela n. | Brooklyn
The technician was excellent. Efficient and knows his job. Quickly fixed the problem with my toilet on Christmas eve. The call center support staff needs more training. Even though I gave her a Brooklyn NY zip code and a 718 area code for my home number, the technician was originally scheduled to go to Albertson, NY not Brooklyn. Only your email confirmation saved me from having a big problem before family arrived later Christmas Eve.
Martha B. | Brooklyn
Roto-Rooter arrived within the hour of my service call on a Saturday evening. The tech and his trainee were very friendly and extremely professional. The job was completed within minutes. They removed all debris and placed the garbage bag outside.and cleaned up the work area. I will call R-R should another plumbing issue arise.
Alison F. | Brooklyn
I actually tried to give a three a 3 on the rating but it would not come up!!! The gentlemen, and I call him that (Steve) the serviceman who came to clean my sewer was so knowledgable and polite, my sewer was done and flowing within 20 minutes !! I always call. Let's face reality, soap does cause a problem, and Roto-Rooter is the solution! Thnaks!
Patricia K. | Brooklyn
The technicians #1562 were very polite and got right down to business. Our sewer pipe was blocked with a considerable amount of tree roots. They worked very hard in the water soaked cellar clearing the pipe. It was a relief to once again be able to use our water.
Barbara O. | Dyker Heights
He was excellent and very kind..Clean drain good and for first time customer I was please ..Thank you..
Marisol D. | Bay Ridge
Tech Sean of the mitigation department and his associates did an awesome job. Sean explained all about the mold and why it was urgent that the wall be cut; why we needed the dehumidifier and what was its purpose. He made sure the space was cleaned before leaving. He was cordial and attentive to detail. I appreciate him and his team. Ronald the plumber worked aggressively to find the root of the problem, he eradicated it even though he had to get parts from the truck in the rain. He was drenched but worked relentlessly. I appreciated that.
Yonnette C. | Brooklyn
My plumbing technician was Mr. Roger 745. He was very professional and kind. He resolved my issues and provided helpful information so that I could avoid future plumbing problems. I feel relieved that my plumbing issues were resolved.
Sylvanna C. | Brooklyn
Ben was very professional and well manner. He also, took our worries away. Thanks Ben and thank you roto-rooter. Happy holidays
Maritza C. | brooklyn
The technician who came was William. Very courteous and he knew his stuff! Very satisfied with him. This is the second time he serviced us and we were very satisfied with him, and the service he provided.
Linda V. | Brooklyn
Used you before and have always had good experiences.
Jay s. | staten island
I think the technician Frank ${esc.hash}0766 is very capable in his knowledge and duties
Hazarie L. | Brooklyn
I am extremely happy with the services I've received. I must say everyone I've dealt with today have been truly professional. Thank you to Karen at the office, Paul (The Jet and his team as well as Leon Grober for being responsive to our needs and working with us to get the job done quickly. We sincerely appreciate it. Johnny
Johnny R. | Brooklyn
Warranty should be for a year based on price paid.
Julieta O. | Brooklyn
Sean Pedroso, was the service technician that performed a service clean up on my property after a sewer backup occurred. He did an exquisite job.
Kim B. | Brooklyn
Within an hour and a half the technician arrived at my home. He found the problem right away and took all the necessary steps to fix it. He was very courteous and made sure he cleaned up afterwards. Such a gentleman too. Thank you Roto Rooter!
Linda Marie V. | Brooklyn
The response time was excellent. When you say within an hour, you are true to your word. Especially when its a Holiday, Sunday and I was having a lot of company I was about to panic. The service man was kind and courteous. I couldn't ask for better.
Joanne R. | Brooklyn
The plumber (Ricky) was skilled, patient and informative. He worked quickly, but took time to explain what he would do and why. He even "cleaned up" when he finished.
Maura M. | Brooklyn
The worker was Roger, he did an excellent job. he was very professional, great job
Carima h. | East New York
best water restoration tech ever DEXTER 733!!!!!!!!
Waylon w. | Greenwich Village
Walter was our service man. At 1784 Richmond terrace Staten Island ny. Service was very good. Problem solved!
Margaret L. | Staten Island
Your team was great. Thanks.
Johnny R. | Brooklyn
Great service! The tech was here within an hour of the call, and did a great job. It was a main sewer clog.
Mike S. | Todt Hill
Each of the service reps: were superb in every aspect of their jobs, polite, courteous and professional great rep: of your company, that's why I keep coming back to you, even thou I could get the job done at a cheaper rate.
Marcia D. | Brooklyn
Your technician "Ben" sure did a wonderful job and you should have more like him around. When I have any other problems, I'll be sure to call on Roto-Rooter.
John N. | Brooklyn
Excellent service. Thank you.
Ernie S. | Dyker Heights
On time, explained the cause of the problem and how it could be fixed. Much better then the last plumber we had come in to fix the same issue.
Ian S. | Staten Island
the guy that came to fix the problem was good
Lamin s. | staten island
Ben ${esc.hash}167 was extremely helpful and explained my problem completely and professionally.
Anita M. | Brooklyn
Thanks for the service!! after all the mix-ups in customer service the job went well!
Deszia N. | New York
I am very pleased with my experience with roto rooter. I will continue to use their service in the future.
Joyce R. | Brooklyn
The initial contact person was very professional, kept me informed of the timing of the technician's arrival time. The technician was informative, knowledgeable and knew his job. Solved the problem AND it was Sunday afternoon!
Carol M. | Staten island
The serviceman who came to my house (William) was excellent. Very personable and very knowledgeable. The appointment was late in the afternoon (5PM) but he did not leave until he knew my problem was solved. He worked until 11PM that night without a rest. The price that he quoted me before he started working was the same price I paid at the end of the service even though he was on the premises for almost 6 hours trying to solve my problem
George H. | Brooklyn
Job well done, very please
Denton C. | Bklyn
Very well done. Bravo!
Charles n. | staten island
John was totally professional and clear and concise about what I needed to get done, and what had to be done. Great experience overall. Smart, informative. I even learned a thing or two.
Wes O. | Staten Island
Tony D'Alessandro
557 17th Street, Suite A
Brooklyn, NY 11215

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