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Roto-Rooter Boston, MA: Customer Reviews & Testimonials

When you need experienced plumbers in Boston, MA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Boston, MA

I was very pleased with the response Al from Roto-Rooter gave me for my plumbing concerns. He took the time to make sure he was able to complete the job. He also gave me some great explanations and alternatives for my future replacement concerns for my bathroom. I appreciated his effort and his professional representation of Roto-Rooter.
Charlene J. | Boston
I called @ 9:00 AM on Thursday morning and Joe C #553 the plumber was at my home @ 10:00AM and had the job was finished before 11:00 AM. I got 40 dollars off my bill by using the online coupon and am happy with the work done. I definitely will use the services again and will also recommend Roto-Rooter services to others.
Linda M. | Boston
Great fast service, would most definitely call again.
Amy M. | Boston
Courteous, punctual & informative. Real professionals you can rely on. Thank you ROTO-ROOTER
Herb M. | Boston
Gilbert Damas provided outstanding service. He was helpful, answered all my questions and solved a very complex problem. He has an excellent attitude.
Michael P. | Boston
The service guys were was nice to see seasoned professional mentoring the next generation who seemed very eager to learn and respectful...overall great experience
Susan H. | Worcester
Ken did a great job in clearing my sewer line as well as showing me the appearance of the pipe line via a tunneling camera!
Mike D. | Methuen
Very friendly, professional service technician. We appreciate the timely service as well as we are a healthcare facility. Thank you.
Kathryn W. | Whitinsville
aaron our technichian was very nice professional, and helpful wirh plumbing suggestions. service was excellent. I was disappointed with the high service fee though, there is more work needed but I need to rethink whether to use service again at this time. I was pleased with quick response to our service request, but I do feel charge exceeded work done. im sorry to say.
Kathy t. | Shrewsbury
I was looking for an estimate and I received it. I was also looking for a product to clean the drains and I was able to purchase that from the technician. He was very professional and I will be sure to call when I need help. Thank you.
Madeline M. | Lowell
He was very courteous, prompt and thorough, and genuinely cared about the work and results!
Bill L. | Newburyport
I scheduled an appointment at 8 am in the morning and got service within hours. Joe was a true professional and needs a raise lol. I will strongly recommend them to everybody.
Elias c. | roslindale
Ralph M. | PEABODY
I will be requesting the same service man for more work in the future thank you for having a valuable employee professionally employed
Paul B. | Ayer
We have had sewer line issues for several years. In January 2015 we had to have RR come out once again and clear the line of roots and debris. After that we contacted RR to give us some options to make the continuing problem go away. Mark Carey the field supervisor for RR (very informative and professional) came to the house, ran a camera down the line and then suggested that we have a Pipe Lining installed. This new method eliminated the need for excavation and we could have the fix in place even if it was in the middle of the winter. In early March 2015, we had the new method applied. The installers were very knowledgable and professional and completed the job in the time scheduled. Once they finished, we were back in business! I would recommend Roto Rooter anytime to unclog any line and if needed the Pipe Lining method to solve the problem permanently. We have received a 15 year warranty on the new Pipe Lining. Thank you RR for a great job done. Claire from North Attleboro, MA.
Claire J. | North Attleboro
Danny Denya was excellent. I was told/explained each step of the procedure in a easily understood language. Thanks
Philip W. | Maynard
Very pleased with the service technician
Carl C. | South weymouth
The service technician was on time and very nice. He completed he cleaning of the drains at the synagogue. He explained what he had done and what the synagogue can do to maintain the drain. Could not have asked for a better service call.
Ellen J. | Framingham
Burin's service was fantastic! He explained everything to me in detail even I could understand. Burin was on-time, very professional and performed service quickly and cleanly which I totally appreciated. He provided follow-up information regarding keeping my pipes clog-free. I hope the next time I need service, Burin is the person assigned. Thank you Burin!
Cherrilynn W. | East Longmeadow
Our tech, Daniel (${esc.hash}631) was prompt, professional, & very courteous. He explained everything he was doing & why. He answered any questions we had. This is our third time having Roto Rooter & we won`t go anyplace else.
Barbara P. | North Grafton
Tony B. badge ${esc.hash}1496 was great! He is a fine representative/employee of Roto-Rooter.
V G. | Springfield
The plumber sent to my home was a very nice guy. I know it was his last call of the day, yet he was very patient, did not rush, and was very professional.
Darren H. | Southbridge
Technician Ernst ${esc.hash} 1450 was very knowledgeable and personable. He took me through all the steps and answered all the questions asked of him.
Michael B. | Dedham
I was very happy with Bryan's work, he fixed a leak from my shower valve. Thank you.
Jan M. | Rochdale
The plumber was very courteous and skillful.He took his time and them problem was fixed.
Robert f. | shrewsbury
Tech 1770 Nelson, a great asset for your company he was courteous, professional and what a overall great person from the time he walked through our doors till he left our home several hours later....Nelson had to call for another tech to come as his equipment failed him, the other tech was dishonest in information, disheartening with his comments and disappointing overall, in the end he commented in a way that he was doing us favor with his work.. I would really appreciate a call when possible, I would appreciate the time to commend Nelson for his work, professionalism and also to elaborate on tech ${esc.hash}2's entire demeanor. I look forward to your call. Best Eva
Eva P. | Roslindale
I was very pleased with the drain cleaning service provided by Burim on 4/2/2015. He was knowledgeable and helpful.
Dawn B. | Holyoke
Elie Noel was a great technician and solved my clogged bathroom sink and kitchen sink with a very professional attitude. He knowledge of the process and explanation was very understandable and thorough. Very personable.
Stephen F. | Milford
Crew was actually early, timely, cleaned up after they were done, explained everything.
John L. | Haverhill
Jim was well informed and professional.
Richard L. | Waltham
Very pleased with the respectful professionals who came, assed that a pipe in the yard needed replacement. This will happen in another visit. But Joe Rocca came in with a camera and other devices to isolate the area, set up the paperwork, and time this will be done. Great people to deal with. Will let you know more when the final work is complete. Thank You, Margaret
Margaret M. | Woburn
I needed an outdoor facet replaced. Gary arrived the next day, took care of all permitting, and replaced the outdoor facet which was a much more involved project than I thought. Gary was professional, cleaned up afterward, paid my bill, all in a matter of a couple of hours which is good as there hasn't been any rain for the last three weeks and needed to water my berry farm. Thanks Roto-Rooter!!!!
Frank M. | Cherry Valley
A little pricey but very satisfied with the work, knowledge and willingness of the person to do what needed to be done and also helpful with cleaning company that was there at the same time to clean up.
Janet s. | framingham
Called on a busy Friday mid-morning. The coordinator called back every 2 hours with updates on when a technician may be available. John D from the Stoughton, Ma office arrived early Saturday morning and despite 4 feet of snow surrounding the house, was able to navigate a path cleared by my husband to carry his equipment into the basement and clear the pipe in no time. He was very efficient and quite pleasant. Thank you John.
Lytle S. | Peabody
I called on a Saturday night and realized it was not a dire emergency after receiving a time frame from 8pm to 10pm. I called them back with the provided 800 number and they were very pleasant and helped me choose a new time on Sunday. The technician arrived on schedule and had us clog free within the hour... Thank you sooo Much! Kevin
Kevin H. | Leominster
The entire job was superb - from start to finish. It was done quickly, efficiently with friendly operators. Nothing but best grades!!
Lois G. | Yarmouth Port
Thank you for having Ronnie in your employ. He was kind, courteous and professional.
Ted P. | Natcik
Scott was great. He saved my sanity! I had been unable to use my kitchen sink or dishwasher for weeks!!
Catherine R. | Ware
Gary our service man was EXCELLENT!!!!
Barry S. | Holliston
Very fast response time less than 1 hour... friendly technicians who quickly and effectively sovled my emergency plumbing situation.
Samantha m. | danvers
It's great to know that if I have a plumbing problem, Roto-Rooter is there to fix it - no muss, no fuss!You have done several jobs for me over the years. I cannot thank you enough for excellent service. Your technicians really know their business!
Sara P. | Attleboro
I can't say enough about how hard Burim ${esc.hash}279 and Damian ${esc.hash}639 worked for 4 1/2 hours to resolve a major problem at my house.They did not give up until the problem was solved,they were clean, courteous and proffessional and put me at ease during a very stressful situation.i can't thank them enough.They are devoted employees and you are very well re[presented by them both.Many kudos...
Kate S. | West Springfield
John was pleasant and professional. Delighted with result.
Kathy P. | North Andover
I had a graduation party the next day. Both toilets were overflowing. Your plumbers were able to flush out the clogs and set up cleaning that day . Your men were personable and able to calm me down about the mess. They were efficient and left no mess. They were able to explain the problem in laymen turns. I will definitely recommend this company. You came promptly when I needed you.
Debbie C. | North Oxford
Diane M. | West Roxbury
you guys are the best, also you guys know what your doing. thanks.
Alex i. | Springfield
We had our water heater replaced, the plumber, Josh, was just great. He presented all of our options with costs, explained pros and cons of each option. After we had made a decision, he talked to us about financing options and helped with the paperwork. The job was done efficiently and cleanly. He and his team were respectful of us and our home. We had called your company during a blizzard, mostly because other plumbers were too busy to come. In the future we will call you first. Josh is a great asset to your company.
Theodore K. | Marshfield
Lindon was so professional. Can't thank you enough. I hope you realize how lucky you are to have him as an employee. Thank you.
Kate G. | Lowell
The technician (Augustine Eder) was very professional and gave me knowledge how to maintain the plumbing. He fixed the problem and the work was done very well. Works better now than it has in a long time. Thank you.
Anita S. | Westwood
I scheduled an appointment at 8 am in the morning and got service within hours. Joe was a true professional and needs a raise lol. I will strongly recommend them to everybody.
Elias c. | roslindale
Excellent service. Quick and professional!
Yosef L. | Brookline
This is not the first time I have used Roto-Rooter. Again I found the service man well-presented, courteous, interested in my problem, and in every way professional. I shall continue to recommend Roto-Rooter highly.
Douglas V. | Hadley
Please note my last name is spelled Shea not Shay. I am more than pleased with the service I received from the technician. He was very pleasant and professional completing a very dirty job. Does Roto Rooted make house calls for routine plumbing problems? I would certaintly utilize them as my plumber and recommend them to others.Thank you for your service.
Helen s. | worcester
Ray Ranger ${esc.hash}1655 - professional, friendly and helpful. Next time we call we will ask for him specifically!
Julie d. | Chicopee
Service man was polite and knowledgable
Colleen O. | Framingham
A very professional team. They arrived promptly and resolved our issues(s) - it turns out we had two - perfectly. They had to right equipment for the job and cleaned up all debris. I would definitely used Roto-Rooter again!
Arron and Al were great people. They were very help full and explained what needed to be done. Within a little over an hour all work was completed. I want to thank both of them again for the repair work on my water heater.
Bruce G. | Worcester
Paula R. | REVERE
Tony B 1496 was the service provider
Rick M. | Royalston
The plumber was very courteous and skilled. He took his time and fixed the problem.
Robert f. | Springfield
Thought the service was pricey for the time spent herebut was glad to have the problem solved quickly. Aaron - tech ${esc.hash} 477 - was wonderful, as was Al
Stephen K. | Princeton
John our technician was extremely knowledgeable as well as a very personable individual. He is our "Hero" of the day. He explained every step that he was performing and I was very comfortable having him in my home.
Marie D. | Woburn
The plumber was very courteous and skilled. He took his time and fixed the problem.
Robert f. | Springfield
Jason came at the time promised. He explained my problem,gave me an estimate, and had the problem solved within an hour. Extremely polite and well mannered.
Diane L. | North Attleboro
We had a clogged toilet and Steve came within an hour to solve our problem. Couldn't ask for a nicer, quicker response. Thank you
Denise S. | Duxbury
Jeff arrived promptly as scheduled and surveyed the multiple projects/problems that we had. He then provided costs and explanations for the work. After the completion (and many hours of work) on the projects, he did a thorough cleanup and presented the invoice with additional explanations and advice for regular maintenance. Jeff was extremely pleasant and a very knowledgable technician.
E O. | No. Dighton
The service was quick, pleasant and professional
Lois G. | Yarmouth Port
Al did a great job. Answered a bunch of questions irrelevant to the initial request. As a contractor of another trade, he is the type I'd like to have on my staff.
Brian T. | Quincy
The price of the service for the time spent was high. A half hour for ${esc.dollar}239.00 dollars - oh yeah we received a ${esc.dollar}40.00 coupon. Still high. Service was polite and successful, arriving at the prearranged time
Roger B. | Rehoboth
they came very fast. other plumbers take days to come over.
Steve m. | marlborough
Our service man, Damian ${esc.hash}639, solved an extremely difficult problem with our kitchen drain today (4/23/2015). He was professional, very polite, and determined to do whatever he had to do to un-clog the "demon drain"! This was our first experience with Roto-Rooter, and we would recommend you without hesitation. If we ned to call ever again, please send Damian. He is a fine representative of your company.
Cynthia C. | Springfield
Our technician was knowledgeable and personable. It was a very good experience due to his skill and demeanor.
Your serviceman, Gary, Tech ${esc.hash}777, was outstanding. He was thorough, went above and beyond duty, and was very good with his service. He worked very hard to help me with my plumbing problem and he deserves a bonus for the hard work he did. Thank you so much Gary for helping me!
Tricia C. | Worcester
Second time,same Tech,name 'Tony',great guy,great tech. Thanks!!
Gerard A. | ROXBURY
Very friendly technician,quick and efficient!
Frank P. | Peabody
He went above and beyond. Following up because the man hole cover was under 5 feet of snow. he followed up consistently and came just as soon as the weather alllowed
Cynthia l. | waltham
First time I have paid to have this done so a little bit of 'sticker' shock but needed to be done.
Lynn G. | North Attleboro
Did a professional job. Connected my sink, my icemaker and explained the leak in my dishwasher
Llewelyn E. | Wilbraham
Despite the fact that we had to wait a little too long, Stephen H was/is extraordinarily helpful and informative. He was very concerned about being really thorough and spent a long time researching and clearing out things very competently. In addition he is going to speak to the office on Monday and arrange for the "jet-power' truck to return on Tuesday, as he determined tat is what I need to reallly manage the problem. Stephen is amazing!
Jody S. | waban
Jim (the plumber) was friendly and very capable. He performed the work very quickly and effectively. We are very pleased with the quality of his work.
John M. | Chelmsford
Fast, knowledgeable, and was all around good serviceman. I appreciate the effort Daniel denya put into his job. Thanks
Nathaniel d. | Gardner
United Church in Walpole is extremely satisfied with the service received at 20 Front Street and with the knowledge & professionalism of the technician.
United Church i. | Walpole
Ken went right to work after I approved his quote and found the problem with my slow moving sewer line...very amicable guy
Mike D. | Methuen
The total experience would have been excellent but unfortunately I had to wait a day for service. However, when Roy arrived he was very nice and informative. He explained the whole process and took his time going step by step. I will add he was in a daycare setting and said hi to all the kids, which they loved! He fixed the problem, cleaned up and was on his way. The process didn't take long at all.
Jillian Z. | New Bedford
Ron's performance was excellent. Jon well done
Richard L. | Waltham
My service person, Borim ${esc.hash}279, arrived promptly on time. He was friendly and knowledgeable, explained everything to me including my options, and did not make me feel overwhelmed. He went out of his way to make sure my problem was fixed. I'd recommend him to anyone.
Dawn B. | Holyoke
Excellent service. Quick and professional!
Yosef L. | Brookline
Quick job well done.
Wayne T. | Needham
Had a leaking bathroom faucet, with a cartridge that was badly stuck in the case and difficult to extract. Gary (tech#777) did an excellent job getiing the embedded cartridge out and find a suitable one. The existing cartridge was no longer available and not manufactured by Moen anymore. Thank you Gary for a job well done in spite of all the efforts needed. Hope we can Use Gary and Roto Rooter in all our future projects.
Ratnakar P. | Franklin
Gilbert is the best! He was knowledgable, helpful, and friendly. Gilbert helped me years ago when my septic backed up. He was so great then, that I remembered him and was thrilled to see him show up again this time!
John Z. | Norfolk
My experience using Roto-Rooter in Framingham was excellent from start to finish. The customer service department was helpful in scheduling my appointment, and the person who fixed my clogged sink was friendly, efficient, and knowledgeable. He even gave us tips and products to avoid having future problems. I called in the morning and he was here before noon the same day which was amazing! Thank you so much.
John C. | Sudbury
Excellent plumber.Determined to solve the problem I was having.Great attitude.You guys are without a doubt, the Best.
GERARD A. | Boston
Technician, arrived on time, was very professional, explain the rules, for pricing and warranties, ask me to sign if I was comfortable with price. Got to work, he solved the problem, gave some ideas on how to prevent that from happening again, clean the area that he was working and I'm a very happy customer, I would definitely call again if I need service on my home. Thank you , Mike , you save the day!!!!
Maria R. | Lawrence
Fast service, personable and knowledgeable plumbers, explained everything, worked quickly and efficiently. GREAT!
Sue H. | New Bedford
We were very happy with the service. They called numerous times to keep us up to date when the serviceman would arrive. He was very good at explaining things to us and we appreciated it. He did a good job!
Bob and Carol G. | Gardner
Service person was a pleasure to have in my home he was very polite and went right to work to solve my problem and was successful. Answer any questions I asked him and communicated price to me before starting. I will continue to use Roto - Rooter for any other problem I may have in the future. Thank you so much.
Robert V. | West Wareham
Gray was so helpful fixing our dishwater. We had previously so many companies came and did try to fix the same issue but got fixed properly. So hopefully this time we don't have to worry as he did test twice while he was at my home.
sonal p. | Westborough
Roto rooter was on time, and very professional on my service call!
Brian D. | Southbridge
Dear Customer Service....It is my pleasure to comment on the performance of Stephen H. out of your Boston office. I got a call confirming my request for service. Stephen arrived within 45 minutes and did a fabulous job. He was professional, efficient and friendly. He did his job and did it extremely well. I certainly will call Roto-Rooter again. Thank you, Carole Kelly
Carole K. | Malden
I thought the technician Durim 279 was very polite, and was able to fixed the problem in a orderly fashion. I would highly recommend your company.
Lisa P. | Springfield
Joe DeLicio
50 Franklin Street, Unit 407
Boston, MA 02110

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