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Roto-Rooter Boston, MA: Customer Reviews & Testimonials

When you need experienced plumbers in Boston, MA, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Boston, MA

Great, fast service for our cell phone store in Brockton. Thanks Joe C, #553!
Mike W.
I was very pleased with the service technician ,who received my call. His name was Ron, #5592. He arrived promptly, within, the time frame that was mentioned, when, I place my call. He was pleasant and helpful. and did a good job ,fixing the problem. I would recommend , this company, to people, I know.
Claudia C.
Roto-Rooter was fabulous today. Very timely, efficient and professional. I called after I accidentally flushed something down the toilet causing it to clog. Within 1 hour, Ron the plumber showed up ready to go to work. Within 45 minutes he had the toilet unclogged, re-waxed and had even cleaned the bathroom! Couldn't be happier with this exceptional service and will definitely call again if we have another plumbing fiasco! Thank you Ron #5592! You saved the day! -A very appreciative (and clumsy) client
Katie K.
Very kind and excellent service
Karl D.
Gilbert was our technician. He was efficient and very pleasant. Great job!
Deirdre L.
I called Roto Rooter because I had my main line in the basement clogged and I mean really tough. I tried to do it myself but soon realize that it was time for the experts to take a hack at it. I got an appointment for the very next morning and a very pleasant Technician by the name Mike came in and went to work. I felt bad for him because the hole where the trap is was backed off and it smelled horrible. Mike worked his tail off and after 4 tries he got the line unclogged and I was back in business. My home smells a lot better today, Thanks to Roto Rooter I will keep your number handy and will be glad to recommend you to anyone in need. Juan Manny Gonzalez Lawrence, MA
Juan G.
A very positive experience. The person who performed the work arrived on time did an excellent job and left the area clean
Louis A.
Great experience all around. The support staff kept us updated to the technicians arrival. The technician (John) was on-time, very professional, knowledgeable and informative. He had to clean out roots from out drain. Highly recommend!!
Porkbelly G.
Today i had some plumbing done in my home.and the plumber was great he knew just what to do , and founnd the problem. he did a great job. he was very great about the whole problem. he was a very nice person, very friendly, very easy to talk to. he told me about the whole problem and what would be the best way to handle problem. i can"t thank him enough. so today end up being a great day. and a great,experience with Roto~Rooter. THANKS AGAIN.
Joanne C.
We had quite a pleasant and efficient visit from two Roto Rooter professionals this evening, here in Newton, MA. Not only did they restore our tub and sink to proper functioning, but they were polite, and kind, and exchanged words of football and life wisdom with my son. Thank you!
Work was done in Shelburne Falls, MA. Although the plumber encountered a few issues while doing the scheduled work, everything was done on time and with no issues. We're thrilled with the work and the plumber (Chet) and the price was reasonable. It was very nice to have a quality job done with very little clean up. We will definitely call Roto-Rooter for any of our future plumbing needs!
Kathy M. | Boston
I got fantastic service; quick arrival and a smiling and friendly service guy, Ron #5592 He is a gem
Peter L. | Boston
good service. Associate (Ronnie) come on time and take care of clog drain. Explain to us what the problem is.
Maria C. | Boston
Our service provider was prompt, curtious and did a great job explaining what was causing our blockage, he fixed the issue and recommended an additional course of action to prevent further issues.
Jennifer L. | Boston
Excellent service. Someone came to our house within a couple hours of my calling them. The technician, Elie, did a great job. He explained what he was going to do. He had me run the washing machine to test that the problem had been corrected. And finally, he explained how to prevent future drain problems.
Dexter R. | Boston
Nelson was prompt, professional and helpful.
David O. | Boston
The technician was prompt and very efficient. He explained the work to be done and costs depending on the problem involved. He was also pleasant and cour teous.
Kristine F. | Boston
I have used Roto-Rooter Plumbing twice in the last 4 years; this being the second time and before in 2011. And I have been fortunate to have great success each time. Stephen H. came right on time and was able to clean my sewer system after much hard work and effort. But as difficult a job that it was, he kept at it and now I have a clean sewer system that should last a long time. The work done can only be rated as EXCELLENT!
Francis A. | Boston
What a great, reliable, professional company! I was in a panic and they came so fast and took care of my problem right away, explaining every step. I would and will call them again for any other issues. I will most definately recommend this company to my friends and family! THANK YOU
Michelle L. | Boston
Roto-Rooter Plumbing was extremely helpful. They did their job well and fixed our problem. They also told us in detail what the problem was and why it happened. They also did the job in less than an hour. Great company. I would highly recommend it.
Ben M. | Boston
Two plumbers came to my apartment and were unable to clear my shower drain. Ron (#5592) showed up to my place and fixed it within 15 minutes. He was extremely kind, respectful, professional and very friendly. I couldn't have had a better experience with him!
Ezra C. | Boston
The technician 'Gilbert' did a great job and was extremely informative. I feel like I got my moneys worth. Was here an hour and a half after calling and did his job thoroughly as well as educated me in a lot of things.
Patrick M. | Boston
Joe was great! He was timely, professional, and did great work!
Whitney M. | Boston
Roy did a great job repairing a very complicated plumbing issue with my sump pump. He was here for several hours, working persistently until the situation was resolved. Thank you, Roy!
Katie B. | Boston
I recently had an emergency plumbing issue. Once I attempted to unclog the toilet it turned into a water fall of of horrid disgusting messes. This time I called Roto Rooter to come to the rescue on a weekend evening.No way was I going to attempt this again. The service man Ron was very pleasant in repairing the clogged flush saying to much paper was used. He cleaned the area with spray and paper towels making sure nothing dripped on my floors as he brought it back out to his truck. He also mentioned about a coupon on line. Money is tight this time of year so he told me about it, which he didn't have to. So thankful for such an understanding, thoughtful service man who truly cares about customers. To bad not every service person wasn't as awesome as Ron.
Debra V. | Boston
A positive review.
Dakota R. | Boston
I had a sewage problem in my basement and Damian #639 had came to help. He was kind and professional. He was sympathetic to my needs and did the job without hesitation. He also gave me the info I needed to start dealing with the clean up and major repairs, I am glad that he was there to help me. Thanks Damian!
Janell H. | Boston
We were very pleased with our service. Our roto-rooter specialist was Damian #639. He was very professional and took care of our needs in a timely fashion. He was able to respond to our questions in a patient way.
Danielle T. | Boston
Excellent Service from the initial phone call to the completion of the job. The half notification was very helpful as I was able to plan my day! Roy was able to diagnose the problem with state-of-the art equipment. Very impressive.
Christopher A. | Boston
The Roto-Rooter Service Tech, Joe Rocca, was the most personable and communicative contractor we've had in here in a long time. He explained everything to us, step by step, in an easy-to-understand style. He listened to our concerns and answered all our questions. Even though he discovered a problem that would require some excavation work in our front lawn, which gave us pause, he gave us confidence that the situation was well understood and the work would be done correctly and promptly. He was right. Joe is a real asset to your company.
Norman D. | Boston
Not only did they find the problem in a swift amount of time, they went above and beyond helping clean up the mess it left behind. They were A+ and did great work!
Christina G. | Boston
The Roto Rooter technician, Damian #639, was prompt, friendly, and informative. He explained what was being done and was rather persistent to locate the source of the problem and find a solution. This took some time as the plumbing set up in our house is less than easy to access. The professional approach, mixed with a personal touch, yielded a very favorable experience. And, just as important, the problem got fixed. PLUS, they cleaned up at the end of the job. Great work!!
Thom H. | Boston
Ron (#5592) arrived within the scheduled time period, was very knowledgeable, and cleared the clog quickly. What more could i ask for!
George G. | Boston
Our experience with Rotorooter has been excellent. We have had to call them 3 - maybe 4 - times in the last 5 years. The technician arrived within an hour. He was quick, thorough, and very knowledgeable. He came equipped with the most current analytical tools and took care to explain what was happening and showed us photos on his screen. He also was courteous and had a sense of humor which helped indeed to relieve the stress of a septic system problem! If you call Rotorooter in MA, request Burim, technician #279!
Nancy W. | Boston
Burim is great! Put in a service request online, received a confirmation and they were here within a couple of hours to unclogged the drain. Quick service and got the job done.
T D. | Boston
Had a great experience and the technician answered all my questions. Technician was Ron # 5592
Angela T. | Boston
Our kitchen sink was clogged for a few days. After trying to unsuccessfully snake it ourselves, we called Roto-Rooter since we used them before and had a great experience. They gave us 2 different time blocks to choose when we made the appointment. We chose the earlier one. On our scheduled day, they called us 30 minutes before our plumber was to arrive. Mike N. was our plumber and was very friendly, sociable and professional. He fixed the sink with no problem. We would definitely recommend Mike N. and Roto-Rooter to anyone and will use them again in the future.
Sandi F. | Boston
We had Ramon come to fix the clogged drain we had in the kitchen. He was fast, personable and efficient. Thanks, Ramon!!
Kathleen S. | Boston
Very fast same day service . Job done professionally and quickly. Our Tech Burim was very thorough in explaining the problem and correcting it efficiently Thank you very much!
Kathy W. | Boston
The plumber Ron (#5592) was excellent. He was very knowledge and efficient. He gave me helpful hints for the future. I would highly recommend Rotor Rooter.
Walter N. | Boston
Technician was great - problem with blocked kitchen drain explained and solved quickly. Lindon (tech #5798) told me upfront what the cost would be - and although the price seemed high ($375 with a coupon) it is guaranteed for 6 months. He also gave me tips to avoid the problem with my sink and how to fix another issue I was having with my toilet! I will definitely use Roto-Rooter again.
Kate B. | Boston
Was able to get to the house in under an hour.. and resolve the problem in 30 min.. As I was working from home today and traveling for next week, grateful that the problem was resolved and quickly.
John D. | Boston
Great service and very professional. Damian #639
Google U. | Boston
Noticed an awful smell coming from our basement only to find that our slop sink had overflowed with laundry water and garbage disposal debris. Not what you want to find, especially at 8:30pm. Called Roto-Rooter and was given a 4hr window for service. Convinced that we were in for a late night, we were pleasantly surprised when they arrived in less than an hour! They quickly diagnosed the problem and were able to "snake" the main exit line under the house and fix the problem. The whole time, Ernst and Eudis had an upbeat attitude and were very professional. They explained everything as they went along and we couldn't have asked for better service. The whole appt took about an hour and they did an excellent clean up as well. Best $475 we could have spent, especially for a late night last minute service call!!
Bill M. | Boston
When I called to make the appointment for a clogged drain I was told I would get a phone call a half an hour before the plumber's arrival - which I did. Jim was polite, neat and efficient. He unclogged two drains and helped replace parts for my shower. I was very pleased with the company and the service - I will never call anyone else!
Alison S. | Boston
Plumber Stephen H came to our house on a Saturday evening and did a great job fixing our shower and gave us some great and helpful advice. Professional, on time, got the job done right and more. Thanks Stephen!
Peter L. | Boston
Stephen H did a great job addressing and diagnosing my sewer line issue. My line had been running weak and clogging easily, Stephen quickly was able to cut out the roots in my line and then run a camera and diagnosis not only the roots but that I had a bad pipe section in the main line. He was informative and worked quickly, and cleaned up after himself thoroughly. He explained the source of the issue and how to prevent it from happening in the future. I will happily employee his services if I need them again.
Kellen F. | Boston
I have called Roto-Rooter service twice in two weeks and both visits was great because when I called their customer service they provided me with one of their service techs to check out problems I was having. Ron 5592 that provided me with quick service and answers to maintain the problem I was having. he had fixed the problem and cleaned the space when finished also provided me with a sweepstakes entry. Thanks Ron for your help! George
George R. | Boston
I'm not sure which Roto-Rooter location he was sent from (Springfield, I think, but I don't see that address on Angie's List). It was Chet, and he was prompt, efficient, and nice. Roto-Rooter called to confirm and say he was on the way, which was reassuring. Couldn't have asked for more.
Elizabeth A.
He had the right tool and the right knowledge to get the job done. He also suggested I should generallyhold down the flush lever for 3 seconds to make certain that all the water in the tank was used for the flush, and reduce the chance the problem would recur.
Barbara T.
The tech was calming. He carefully determined the likely problem and gave me confidence the clog would be cleared. He explained the cost and guarantee of the work. He made no mess. He told me the Home Depot snake I purchased was no match for the professional one he uses. Any concerns I had were answered. I was left a happy homeowner in less than forty minutes. The dispatch lady was helpful too.
Steve H.
Steve H was very professional and courteous. The job was much harder than expected (a lower pipe had rusted solid). Steve was a trooper and eventually got around the underside of the clog to clear it. He put a lot of effort into the job and was patient through it all.
Craig C.
Quick service, well mannered technician, problem fixed! Major back up and you can always count on RR to have the tools for the job. Came into a tight space and did not complain once. Tough job, but no problem. Would use again.
Jonah M.
Let me start out by saying that I am never happy whenever I have to spend money on any type of service call as I own an old home, but I must say I was pleasantly surprised when the technicians showed up over an hour earlier than I had been promised. They were thorough, extremely courteous and upfront with me during all phases of their service call. I am used to being pressured or left to feel uncomfortable during most of my general business interactions, but this was far from the case with Roto-Rooter. I would not hesitate to utilize their services in the future. Thank you guys!
Sandy B.
Quick response and dispatch - in 1 minute. Same rate weekend/night as weekdays. Arrived in 45 minutes. Thorough job - lighted video camera to check and on-site machine clean-up the whole line up to the main - solved clog immediately. Six month warrant on "soft block". Maintenance solution for keep up. Explained the cost clearly before start. Strongly recommend.
Set up an appointment online at 9pm Sunday and they were here at 8:30am Monday morning. Joe was great! He went over the options, let me know costs associated and explained everything he was doing along the way. Fast, friendly service. So glad I called on Roto Rooter
After 2 pipe blockages and a 2 yearly visits from RR which both reveal tree roots, was informed a free video service which shows a greater distance w/I the pipe line. Apparently, different services and snaking machines go different distances. First 2 snaking services had distance limitations. However, there is another snaking service that does not have these limitations. After the video revealed addition tree roots further into the pipe-line, a snaking service which goes out further into the line than the first 2 was performed. Although it is expensive, Roto-Rooter gave a very good discount and provided some very good information/advice. Would recommend RR but would suggest talking first to Customer Service and getting information about the different snaking processes/limitations. Might save U some $$!!
Jacke L. | Boston
Staff very professional and a bit expensive but well worth the money.
Richard G. | Boston
I wasn't sure about calling Roto-Rooter to deal with our problem. I normally prefer to use the "little guys," but I gave them a call as my usual plumber was busy. We're in Northampton MA and Roto is in Springfield, so I felt a little weird having someone come from so far away. But I don't think I've ever called anyone for service and had such a SPEEDY response. They scheduled the work for the same day I called - within an hour or two. Damian arrived ON TIME, was professional and courteous, he heard what needed to be done and let me know EXACTLY what it would cost before he did a thing. It seemed a little high for what I wanted, but I needed it done and he was here. (And I say it seemed high - but I hadn't done any comparison shopping so I don't know) Damian did the work quickly, didn't leave a mess to clean up, andthe cost was EXACTLY what he estimated. No hidden costs. If you want no-nonsense, timely,efficient plumbing service, it's worth a call.
Richard R.
Called Roto-Rooter for the first time today. Have tried other plumbing services with fair results. Issue this time was a major pipe restriction in the mainline from the house to the septic tank, discovered by the septic tank pumper. Four inch pipe was reduced down to about a one inch opening; not bad for 40 years but definitely wasn’t functioning properly. Upon calling Roto-Rooter they promptly sent out Lindon (Tech 5798), they courteously called to let us know when he would be arriving. Lindon was able to quickly assess the problem and had no trouble or issue climbing down into the septic pit to get access the clear the pipe. After an hour the pipe was cleared back to it its original size!!! It was astonishing to see the difference in flow before and after the work. Lindon also recommended using Roto-Rooter PIPE SHIELD monthly to prevent future buildup, which he supplied the first gallon. Very pleased with response and quality of the work, Lindon was also very knowledgeable and answered all our plumbing questions. Will definitely call Roto-Rooter again for any plumbing issues and also will request Lindon (Tech 5798) for the service call. Dave North Andover, MA
Dave B. | Boston
Was able to set up an appointment on a holiday for the next day. Was able to come earlier in the day which was better for me as well. quick service and able to get my water drained and working. very friendly and professional.
Neal T. | Boston
Do not call a plumber if you have a clogged drain!! We had a professional plumber out who attempted to fix our problem only to have it return again and flood our whole basement. Roto-Rooter came out *same day* and found the root cause of the issue and fixed it properly. The technician was professional and determined to find the issue which was actually hidden behind the wall. For a while we weren't sure if we were going locate it, but with his professional experience he knew there was a drain catch that should have been back there. He found it & the drainage is 1000% better. Mike was great and he provided us advice on how to avoid it in the future. Highly recommend. Wish I called them the first time!! Nicole K. Topsfield, MA
Nicole K. | Boston
The clog was removed very quickly.
Rich Z.
The other day, our toilet started making bubbling noises, the water level fell, then rose, then fell again. Then our bathtub filled with about 6 inches of really dirty looking water. Stephen H. from Roto Rooter showed up and worked for hours at the clog. He explained everything to me, and he was very professional. He was inside in the basement working, he was outside at the manhole in front of the house working. He said it was "worst case scenario," but he took care of the problem. I definitely recommend them.
Tin S.
Made an appointment online requesting service the next day. Received a phone call within the hour noting that "window" for service had been extended from 2 hours to 8 hours due to Massachusetts weather conditions. Accepted the conditions and received an email confirming appointment for 2/10/15 between 8 a.m. and 4 p.m. Roto-Rooter tech arrived close to 4 p.m. after heads-up phone call at 2:30 p.m. (a little more than the half hour before promised arrival but okay). Tech cleaned trap of clogging materials, explained and showed what was done. Cleaned area, removed equipment, sprayed for foul odor, received payment and was out the door by 6:30 p.m.
Johanna H.
We had several Roto Rooter plumbers come out to take a look at an issue in our newly purchased home in Dedham. They were all incredibly helpful and professional. They solved our problem the same day they came out. I would definitely use Roto Rooter again. Mark and Octavio were great!!
Rebecca H.
Our kitchen sink was clogged the week before Christmas and we contacted the plumber that we normally used however he was unable to help. He gave us the number to reach Roto-Rooter and they came out to our house within 2 hours of the initial call on a Saturday. The technician, Dan Denya, was extremely polite and courteous. He explained everything he was doing and was able to unclog the drain. He also provided advice on how to avoid this happening again in the future.
Kristie B.
I live in Cambridge. The Wednesday before Thanksgiving, water started seeping out of the bottom of my toilet, where it meets the tile floor. I called around and Roto-Rooter had the soonest appointments. I scheduled for the afternoon of the Friday after Thanksgiving; the technicians were all overbooked and I ended up not getting service until Saturday. Still, faster than anywhere else I called for a holiday weekend.My technician was Frank Cormo (#3614), and he was great. Really nice guy, friendly, explained everything he was doing to me as he went through his inspection and repairs. Very thorough. It's an older toilet, and he found a few other things besides the leak that needed to be fixed or replaced. As he was finishing up, the flush handle snapped off, completely randomly. Even though it was already 7 and after hours for him, he drove somewhere to get a handle that matched, came back, and finished up quickly. Toilet works better than ever now.I would definitely use Roto-Rooter again. Much better than any other plumbing repair company I've used in Boston so far.
Kevin H.
When I moved into my house 15 years ago, the Septic System was new and I never gave things a second thought. Out of sight, out of mind, right? Until last week when sewage started spewing out of my shower and all of my drains were non-functioning. I had the tank pumped, thinking that was the problem, but there was more to it. I contacted Roto-Rooter based on their web-site which said service was available 24-7 with no extra charge for weekends or holidays. Late Saturday evening, I called a 1-800 number and the kind woman I spoke with took my name and said that someone would be out to my house first thing Sunday morning, between 8:00 and 10:00. Sure enough, Damien arrived bright and early (and I live a long way out from Springfield). I explained the problem to him, thinking that because the tanked hadn't been pumped in so long there might be a clog remaining in the pipes. He started with that premise and spent a good 45 minutes carefully sending a motorized metal snake up through my pipes - to no avail. Sewage remained in the shower and all drains were blocked. He then sent a video camera through the pipes to try and troubleshoot the problem.We watched together as the camera snaked through the pipe and stopped - at an obvious break in the pipe. Problem solved. He used a type of sonar device to locate the general area of the break, marked it and told me that he and a crew would be back the next morning. The next day, right on time, Damian, Tony and Sergey arrived. When they excavated the drain pipe it became clear that someone had previously done a really bad job on a repair. A twenty-three foot length of pipe was completely shattered and degraded; over the years, waste had slowing been draining into the soil until the pipe finally gave way. Someone prior to me had purchased 3" pvc from Home Depot in an effort to fix a problem cheaply. Damian, Tony And Sergey replaced the drainage pipe with professional grade, guaranteed-for-life material, leading from the house to the septic tank. They also installed a clean-out close to the house so that if a clog occurred, there wouldn't be a need to dig up the covering to the septic tank. The price of $2,300 was sobering, but so is living without a functioning toilet! These three men worked all day to do the job right and correct a problem that had been affecting me and the environment. I would absolutely recommend Roto-Rooter at 87 Carando Drive in Springfield, MA for any plumbing work. Damian, Tony and Sergey were prompt, responsive to my problem and very polite and kind.
Melissa C.
Andy was Great! Came right on time, explained things as he went along. Very Professional! I would have him back in a second if needed! Thank You!
Outstanding job!! Prompt, courteous, neat, efficient. Could not ask for better service. The drain was clogged in the kitchen. Mike was able to take care of it without any problems. I particularly like the fact that they call right before coming.
We had trouble with sewage problems and I called Roto-Rooter s and I had some amazing workers come out Damien Jerry Sergio and one of the trainers which I forgot his name but they re all amazing.I will definitely recommend them.
I would highly recommend this Roto-Rooter. We had a toilet issue, and Roto-Rooter was prompt to show up. The plumber Sergey, the plumber was polite, knowledgeable and efficient. If needed, I will definitely use them again.
Kitchen sick had clogged and despite our efforts to use a snake to unclog it ourselves, it continued clogged. Elie came on Patriot's Day and was fast and friendly. Thank you!Price: $450. We get a 6-month guarantee and he left us a bottle with enzymes for monthly pipe treatment.
Vanessa A.
I called Roto-Rooter after our drainage pipe out to the main sewer line started backing up due to roots in the pipe.�The woman I spoke to on the phone was very pleasant and accommodating (they offer 24/7 service which is fantastic for emergency situations, or just being able to schedule service around your work day). Our Roto-Rooter plumber was pleasant and efficient, and was able to clear the pipe of roots in under an hour. �I would certainly recommend Roto-Rooter to others!
Lee R.
Very prompt and skilled service to an emergency sewage drain clog in my basement. Very courteous and skilled technician, Ron #5592. He promptly fixed the problem and even showed me what to do if this ever happens again.
Robert B. | Boston
Frank Cormo (Tech #3614) is excellent--knowledgeable, efficient, and affable. He arrived on the early side of the the 4-hour window and finished the repair within hour.
Paul T. | Boston
Not cheap but Ron #5592, was very nice, and quick.
Shawn M. | Boston
It took a while for technican to get to us, but once he did he was very efficient and pleasant. Christian did a great quick job and gave some tips on how to solve this issue in future.
Vera E. | Boston
Excellent service and fast too. Thank you
Pierina A. | Boston
Joe C. #553 was great. My disposal died and he came within a few hours and replaced the disposal. He even settled a debate between my partner and I as to whether or not lemon and or lime peels should be put in disposal. I unfortunately lost this debate but thats OK. :) Joe C. should get a big raise...
Karl S. | Boston
I was very pleased with the response Al from Roto-Rooter gave me for my plumbing concerns. He took the time to make sure he was able to complete the job. He also gave me some great explanations and alternatives for my future replacement concerns for my bathroom. I appreciated his effort and his professional representation of Roto-Rooter.
Charlene J. | Boston
I called @ 9:00 AM on Thursday morning and Joe C #553 the plumber was at my home @ 10:00AM and had the job was finished before 11:00 AM. I got 40 dollars off my bill by using the online coupon and am happy with the work done. I definitely will use the services again and will also recommend Roto-Rooter services to others.
Linda M. | Boston
Great fast service, would most definitely call again.
Amy M. | Boston
Courteous, punctual & informative. Real professionals you can rely on. Thank you ROTO-ROOTER
Herb M. | Boston
Gilbert Damas provided outstanding service. He was helpful, answered all my questions and solved a very complex problem. He has an excellent attitude.
Michael P. | Boston
The service guys were was nice to see seasoned professional mentoring the next generation who seemed very eager to learn and respectful...overall great experience
Susan H. | Worcester
Ken did a great job in clearing my sewer line as well as showing me the appearance of the pipe line via a tunneling camera!
Mike D. | Methuen
Very friendly, professional service technician. We appreciate the timely service as well as we are a healthcare facility. Thank you.
Kathryn W. | Whitinsville
aaron our technichian was very nice professional, and helpful wirh plumbing suggestions. service was excellent. I was disappointed with the high service fee though, there is more work needed but I need to rethink whether to use service again at this time. I was pleased with quick response to our service request, but I do feel charge exceeded work done. im sorry to say.
Kathy t. | Shrewsbury
I was looking for an estimate and I received it. I was also looking for a product to clean the drains and I was able to purchase that from the technician. He was very professional and I will be sure to call when I need help. Thank you.
Madeline M. | Lowell
He was very courteous, prompt and thorough, and genuinely cared about the work and results!
Bill L. | Newburyport
I scheduled an appointment at 8 am in the morning and got service within hours. Joe was a true professional and needs a raise lol. I will strongly recommend them to everybody.
Elias c. | roslindale
Ralph M. | PEABODY
I will be requesting the same service man for more work in the future thank you for having a valuable employee professionally employed
Paul B. | Ayer
We have had sewer line issues for several years. In January 2015 we had to have RR come out once again and clear the line of roots and debris. After that we contacted RR to give us some options to make the continuing problem go away. Mark Carey the field supervisor for RR (very informative and professional) came to the house, ran a camera down the line and then suggested that we have a Pipe Lining installed. This new method eliminated the need for excavation and we could have the fix in place even if it was in the middle of the winter. In early March 2015, we had the new method applied. The installers were very knowledgable and professional and completed the job in the time scheduled. Once they finished, we were back in business! I would recommend Roto Rooter anytime to unclog any line and if needed the Pipe Lining method to solve the problem permanently. We have received a 15 year warranty on the new Pipe Lining. Thank you RR for a great job done. Claire from North Attleboro, MA.
Claire J. | North Attleboro
Danny Denya was excellent. I was told/explained each step of the procedure in a easily understood language. Thanks
Philip W. | Maynard
Very pleased with the service technician
Carl C. | South weymouth
The service technician was on time and very nice. He completed he cleaning of the drains at the synagogue. He explained what he had done and what the synagogue can do to maintain the drain. Could not have asked for a better service call.
Ellen J. | Framingham
Burin's service was fantastic! He explained everything to me in detail even I could understand. Burin was on-time, very professional and performed service quickly and cleanly which I totally appreciated. He provided follow-up information regarding keeping my pipes clog-free. I hope the next time I need service, Burin is the person assigned. Thank you Burin!
Cherrilynn W. | East Longmeadow
Joe DeLicio
50 Franklin Street, Unit 407
Boston, MA 02110

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