When you have some trouble with your plumbing and you call a plumbing company to come and fix it do you anticipate that the plumber on the job is going to be friendly? Do you need him or her to be friendly? And is that important to you? Do you believe that this impacts his ability to do plumbing repair?
The truth is if the plumber is not friendly it does not impact his / her ability to fix the problem. However, it can impact whether you call that plumber back the next time that you have an issue. We understand that here at Roto-Rooter and we are working hard to make sure that we are giving you not only the top of the line plumbers in terms of ability to repair your plumbing, but that you also getting plumbers who are friendly and do their work with a smile.
Your feedback is always valuable and that is why we ask you questions. We sincerely want to continue to improve your experience with Roto-Rooter and we know that will happen as we ask questions and then address them.
That being said, and we think we know the answer to this, given a choice of having either an excellent expert plumber who is not so friendly come to your home and fix things or an okay plumber who is very friendly which would you choose. The truth, we believe, is that people will choose friendly over expert as long as the one who is friendly can get the job done. The reality is the general public is not going to be educated enough in the industry to have a full appreciation of what the expert plumber can do that the others cannot. For that reason, the only thing that a customer is really caring about is that the person who comes to their home is able to resolve the issue and that they are friendly and helpful. When this is the case they are happy and will come back over and over again. Roto-Rooter tries hard to stress to its plumbers that it is important to be open, approachable, helpful and friendly – in addition to being darn good at what they do!
Of course there are those that are going to care more that the plumber is an expert in the plumbing repair that he / she is there to do, but by far and large it is the friendly face that people seem to prefer.
